11 Saas Software Jobs

Genpact is a global professional services and solutions firm that is dedicated to delivering outcomes that shape the future. With over 125,000 employees spread across more than 30 countries, we are fueled by curiosity, entrepreneurial agility, and a commitment to creating lasting value for our clients. Our purpose, which is the relentless pursuit of a world that works better for people, drives us to serve and transform leading enterprises, including the Fortune Global 500, by leveraging our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI. We are currently looking for a Lead Consultant - C# Backend Developer to join our team. In this role, you will collaborate with team members and architects to design and develop new product features, research and adapt to new technologies, debug and resolve issues with existing code, address customer concerns promptly and professionally, and work as part of an agile development team. Your responsibilities will also include creating clean, well-designed, testable, and efficient code, writing unit tests to ensure quality and stability, and implementing features and fixing bugs throughout the entire stack. **Responsibilities:** - Collaborate with team members and architects to design and develop new product features - Research and quickly adapt to new technologies - Debug and resolve issues with existing code - Address customer concerns promptly and professionally - Work as part of an agile development team - Create clean, well-designed, testable, and efficient code - Write unit tests for new and existing code to ensure quality and stability - Implement features and address bugs throughout the entire stack **Required Skills:** - Extensive development experience in .Net/C# environment - Proficiency with Entity Framework - Strong technical design and development skills - Experience in translating requirements into technical design specifications and documentation - Ability to gather feedback from users and customers to build solutions - Maintenance and optimization of web application features to ensure compatibility with the latest technology - Training team members, mentoring junior developers, and troubleshooting **Preferred Skills:** - Experience working in Agile and Scrum methodologies - Knowledge of Messaging and SaaS Software **Qualifications:** **Minimum Qualifications:** - Bachelor's degree in business information systems (IS), computer science, or related field - Equivalent-related IT experience If you are passionate about technology and possess the skills and qualifications mentioned above, we invite you to apply for this exciting opportunity to join our team as a Lead Consultant - C# Backend Developer located in India-Bangalore on a full-time basis.,

You will report to the Director, Technical Support and work from the Pune office. As the Manager, Technical Support, you will lead a team of technical support professionals to ensure the delivery of high-quality technical assistance to customers. Your role will involve overseeing the daily operations of the technical support department, implementing efficient support processes, and collaborating with cross-functional teams to enhance customer satisfaction. Additionally, you will help develop and implement strategies to improve advanced support services and increase customer experience. Your responsibilities will include supervising, mentoring, hiring, and providing guidance to a team of Technical Account Managers and Tier 3 technical support professionals. You will foster a positive and collaborative team environment to encourage productivity and innovation. Developing and implementing support processes to increase efficiency and enhance customer satisfaction will be a key part of your role. You should have experience handling support requests from various channels and allocating resources to meet service level agreements (SLAs). Handling escalated customer issues, providing expert technical assistance, and ensuring swift resolution will also be part of your responsibilities. Communication of technical information to all customers and collaborating with product development, sales, and marketing teams to relay customer feedback and contribute to product improvements are essential aspects of the role. Working with the training department to ensure technical support staff is up-to-date with product knowledge is also required. You will participate in cross-functional meetings to align support strategies with overall company goals and analyze support metrics and customer feedback to identify trends, areas of improvement, and opportunities for enhanced service delivery. Regular reporting on measurements and presenting findings to the senior management team, as well as driving continuous improvement initiatives to enhance support processes, customer satisfaction, and team performance, will also be part of your responsibilities. To be successful in this role, you should have at least 5 years of experience in building a technically focused, customer-facing, advanced experience support team and cross-functional collaboration with other teams. Experience with mainstream ERP, CRM, or accounting SaaS software, excellent knowledge of CRM tools like Salesforce and ServiceNow, as well as presentable experience in support process engineering and improvement are required. Avalara offers a competitive compensation package, paid time off, and paid parental leave. Additionally, employees are eligible for bonuses, and benefits such as private medical, life, and disability insurance. Avalara strongly supports diversity, equity, and inclusion, and is committed to integrating them into business practices and organizational culture. The company has employee-run resource groups focused on diversity and inclusion. Avalara is an equal opportunity employer that values innovation, disruptive thinking, and a culture that empowers its people to succeed.,

As a Technical Support Analyst at IBSFINtech, you will be part of a dynamic team in India's fastest growing FinTech company. We are looking for individuals with a passion for the FinTech industry and a track record of successfully delivering projects on time. In this role, you will play a crucial part in resolving medium to high complexity issues reported by our esteemed customers, utilizing your expertise in application design and configuration. Your responsibilities will include working closely with customers to understand their issues and documenting them accurately in the ticketing system. Drawing on your knowledge of application design and functionality, you will effectively solve customer reported issues and assist them in using the software correctly. Additionally, you will be responsible for categorizing issues and customer questions based on severity levels and ensuring that Service Level Agreements (SLAs) are met for each category of bugs. The ideal candidate for this role should possess hands-on experience in supporting software applications in the finance or treasury domain. Experience with SaaS software for Treasury or Trade Finance products, as well as proficiency in dotNet applications with Oracle DB backend, is essential. Strong SQL skills are mandatory, along with experience in handling ticketing tools such as Jira or Freshdesk. Proficiency in Microsoft Office tools, particularly Excel and email, is required. Furthermore, you should be comfortable working directly with customers, have excellent written and verbal communication skills in English, and hold a graduate degree in B.E / B.Tech. If you are a collaborative problem solver with expertise in MS Powerpoint and MS Office applications, we encourage you to apply for this exciting opportunity to join our dedicated team at IBSFINtech. To apply for this position, please send your resume to career@ibsfintech.com. We are currently looking to fill 2 openings for this role in our Bangalore office.,

The Manager, Consulting position at Domo involves leading an India-based team of business and technical consultants to effectively deploy the Domo solution while focusing on meeting customer business requirements. As the Manager, Consulting, you will work closely with the team to ensure high-quality delivery, active problem-solving, and operational enhancements. It is essential for you to be well-versed in the Domo solution to lead the team by example. Your key responsibilities will include optimizing the company's consulting business to maximize customer value and satisfaction, enhancing consulting operations for positive impacts on renewals and revenue growth, developing and maintaining strategic client relationships, driving efficiency in consulting utilization and margin, and overseeing the India-based Domo Consulting team through staffing, training, organizing, mentoring, and coaching. You will collaborate with various functional areas of the business to promote effective knowledge sharing and team participation, possessing a comprehensive understanding of the organization's processes, business practices, products, and services to be a subject matter expert. Ideal candidates for this role should have Domo experience, along with a minimum of 7 years of progressive experience in consulting, relationship management, and new business development, preferably in a SaaS software environment. Leadership skills, the ability to enhance team productivity and quality, effective communication and negotiation abilities, technical proficiency in SaaS and data platforms, and strong customer relationship management experience are crucial. You should also exhibit business acumen, financial skills, and a metric-driven mentality. This position is based in Pune, Maharashtra, India, offering various benefits and perks to employees including maternity and paternity leave policies, cash allowances for newborns or adopted children, paid time off, medical leaves, meal passes, health and wellness benefits, technology benefits, and more. Domo is an equal opportunity employer committed to fostering a diverse and inclusive workplace environment.,

Genpact is a global professional services and solutions firm dedicated to delivering outcomes that shape the future. With a workforce of over 125,000 individuals spanning across more than 30 countries, we are fueled by our natural curiosity, entrepreneurial agility, and commitment to creating enduring value for our clients. Our purpose, which is the relentless pursuit of a world that works better for people, drives us to serve and transform leading enterprises, including the Fortune Global 500. We leverage our profound business and industry knowledge, digital operations services, and expertise in data, technology, and AI to achieve this. We are currently seeking applications for the position of Principal Consultant - C# Backend Developer. As a Principal Consultant, your responsibilities will include extensive development experience in the .Net/C# environment, significant work experience in Entity Framework, strong technical design and development skills, translating requirements into technical design specifications and documentation, building solutions based on user and customer feedback, maintaining and optimizing web application features, ensuring compatibility with the latest technology, training team members, and mentoring junior developers with their tasks and troubleshooting. Qualifications we are looking for: Minimum qualifications: - Bachelor's degree in business information systems (IS), computer science, or related field, or equivalent IT experience Preferred Skills: - Experience in Agile and Scrum methodologies - Messaging - SaaS Software - Excellent verbal and written communication skills If you are passionate about consulting and possess the necessary skills and qualifications, we invite you to join us as a Principal Consultant. This full-time position is based in Gurugram, India. Don't miss this opportunity to be part of a dynamic team that is dedicated to making a difference in the world. Apply now and embark on a rewarding career journey with us.,

Job description Some careers shine brighter than others. If you're looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions. We are currently seeking an experienced professional to join our team in the role of Senior Software Engineer. In this role, you will: Capturing, analysing and documenting HR business processes using formal analysis techniques Documenting high quality user stories for the product backlog through close collaboration with HR product owners and ServiceNow developers Producing technical documentation and supporting content (training materials, user guides, design documentation, configuration workbooks) Supporting the delivery of ServiceNow based solutions, using out of the box configuration and/or code frameworks e.g. system config, rules and workflow Testing config and code to ensure it meets requirements and quality Aligning with HSBC development standards and good practice guidance, including Agile delivery and Release Management controls Identifying continuous improvement opportunities e.g. error detection and performance enhancements Ensuring alignment with HSBC standards, governance and documentation requirements Actively participating in the ServiceNow Agile Delivery Pod e.g. resolution of system defects, delivery of service requests, development of changes, upgrades/patching, proactive monitoring of system health and performance Requirements To be successful in this role, you should meet the following requirements: Strong experience in capturing and documenting HR business processes, and in shaping solutions based on the ServiceNow HR Service Delivery platform Experience of producing high quality documentation including functional and technical specifications, configuration workbooks, training/engagement guides and support/reference materials Strong ServiceNow HR Service Delivery implementation and/or continuous delivery experience Has worked successfully within a DevOps and Agile team/environment Proven self-starter who can operate and develop without close supervision Experience in software development and/or application configuration skills. Experience of working in a multi-cultural environment - demonstrable ability to adapt to different cultures Experience of working in virtual, geographically dispersed locations and timezones Experience of core IT Service Management processes, including Incident Management, Problem Management and Release Management Experience of SaaS software and working with software vendors to keep abreast of developments, releases and roadmaps Excellent Knowledge of HR processes and technologies Highly developed Business Analyst skillset, including analysis and documentation techniques Knowledge of ServiceNow HR Service Delivery functionality, configuration, support resources and roadmaps Knowledge of ServiceNow platform development (HR Service Delivery), including Configuration Frameworks, Business Rules, Scripts, ACLs, Workflow, Portal and Import Sets Knowledge of HR Service Management, Shared Services and/or Contact Centres You'll achieve more when you join HSBC. www.hsbc.com/careers HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website. Issued by - HSDI

Overview The Stacks team is dedicated to standardizing and improving the backend technology stacks at Atlassian, with a focus on Java, Node.js, Python, and Golang. Our mission is to provide a robust, secure, and developer-friendly platform that enables teams to build high-quality apps at scale. We are the center of excellence for engineering standards. If you are passionate about technology with deep expertise in Java, Node or other supported stacks and want to help drive forward the state of the art for all of Atlassian, we would love to have you on the team. What We Do Deliver and maintain Golden Images for all supported tech stacks, ensuring secure and reliable base images for app development. Define and enforce standards for Java and Node.js stacks, collaborating with working groups to formalize best practices. Build and support platform frameworks, libraries and tools tailored for Atlassian Drive adoption of secure, compliant, and efficient development workflows, including FedRAMP-compliant solutions and CIS controls. Continuously improve the developer experience for microservice developers Our Goal To make it effortless for Atlassian teams to build, deploy, and operate backend services by providing a comprehensive, standardized, and secure stack so developers can focus on delivering value to customers. Responsibilities Lead, hire, and grow a team of high-performing engineers, including technical leaders. Guide the technical roadmap for scaling and evolving services, working with leaders across the organization and Principal Engineers/Architects. Accountable for reliability, security, performance, and scale of all the services you own. Drive adoption of your teams services across the company. Drive cultural change through technical excellence, quality, and efficiency. Support teams in delivering large projects with complex dependencies and multiple Qualifications Basic Qualifications Proven track record of delivering projects on time, in scope, and within quality goals in an Agile environment. 5+ years managing and growing engineering teams Experience providing feedback and coaching to engineers and technical leaders. Excellent interpersonal skills with both technical and non-technical audiences. Experience building SaaS software with a focus on operational excellence and reliability. Preferred Qualifications Experience with scalable, high-performance, highly available systems. Strong understanding of using metrics to guide technical and business decisions. Familiarity with security, privacy, or compliance systems is a plus Experience structuring and coaching teams for success and cross-functional collaboration. Ability to build trusted advisor relationships with senior business and technical leaders. Working at Atlassian Atlassians can choose where they work whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company. Benefits & Perks Atlassian offers a wide range of perks and benefits designed to support you, your family and to help you engage with your local community. Our offerings include health and wellbeing resources, paid volunteer days, and so much more. To learn more, visit go.atlassian.com/perksandbenefits . About Atlassian At Atlassian, we&aposre motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together. We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone&aposs perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines. To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them. To learn more about our culture and hiring process, visit go.atlassian.com/crh . Show more Show less

As a Technical Support Engineer (TSE) at Phenom, you will serve as a frontline technical resource for customers and partners. Your role involves collaboratively and reactively solving customer problems, providing proactive support advice, contributing to product quality enhancements, and creating self-help assets to reach a broader customer base. You will be part of a team dedicated to delivering an outstanding technical support experience to our business customers. From problem identification to resolution, you will take ownership of the customer experience over the phone and Web, collaborating with others when necessary to engage subject matter experts, Engineering, or Management. Your daily responsibilities will include providing technical expertise, excellent communication, and service-oriented professionalism. Additionally, you will have the opportunity to become a subject matter expert in specific areas and receive guidance and mentorship from your colleagues. Your primary responsibilities will include effectively communicating with customers via email, phone, and other electronic methods to ensure the effective use of Phenom products. You will maintain excellent relationships with customers by applying superb customer service and technical skills, performing in-depth troubleshooting to identify root causes, and using a combination of product management and application knowledge to guide customers through successful implementations. Additionally, you will partner with clients to optimize the use of Phenom Solutions/software, lead support case resolution efforts, research and document technical issues, and contribute to the ongoing development of the Knowledge Base. To be successful in this role, you should have a B.Tech/BE/MCA degree in Computer Science or equivalent technical field, with at least 1+ years of relevant professional experience in development and support. You should have a strong understanding of relational databases, non-relational databases (such as MongoDB), HTML, Kibana, AWS, Java-based applications, SaaS software, and administration. It is essential to be a team player with excellent communication and interpersonal skills, a natural problem solver with in-depth troubleshooting abilities, and the ability to effectively manage customer expectations for high satisfaction. In return, Phenom offers competitive compensation, additional benefits/perks, rapid experience growth in both technical and customer/business contexts, and the opportunity for direct interactions with and learning from the executive team. If you are looking to be part of a fast-paced work environment and contribute to transforming the talent journey, Phenom People is the place for you.,

Saleshandy is a leading SaaS-based cold email outreach software that helps SDRs scale their email outreach and enhance deliverability. With 70% of our customers based in the US and UK, we are a globally recognized brand that enables sales teams to generate meetings consistently and productively. If you're passionate about sales, love a good challenge, and thrive in a fast-paced environment, we want you on our team! What You'll Do: Hit sales targets and own the full sales cycle. Build and maintain key customer connections. Ensure customer satisfaction and resolve issues quickly. Identify trends and areas for improvement. Collaborate with the product team to enhance the product based on customer feedback. What You Bring: Skills: Proven track record of exceeding sales targets. Outstanding communication and interpersonal skills. Proficient with SaaS software and KPIs. Thrives in a fast-paced, dynamic setting. Why You'll Love Saleshandy: Innovative Environment: Be part of a forward-thinking company that values creativity and fresh ideas. Career Growth: Skyrocket your career with ample opportunities for professional development and advancement. Global Impact: Make a difference by working with a diverse, international customer base. Supportive Culture: Join a collaborative and inclusive work environment where teamwork and mutual respect are at the core. Disclaimer: Be prepared to handle various SaaS metrics such as net cashflow, MRR, ARR, ARPA, ACV, and more. We operate as a low-ticket size, touchless conversation SaaS, catering to customers ranging from $39/month to $40k annual contracts. Our product attracts 5,000 signups for free trials monthly, consisting of founders, SDRs, Sales leads, freelancers, individuals, agencies, businesses, giants, and free-credit seekers. This role requires you to work from the Ahmedabad location. If you're ready to elevate your sales career and create a real impact, we would love to hear from you! Hit apply, and we'll take it from there!,

The Application Support I is an entry-level role within the Global Product Support department at Trintech. In this position, you will collaborate with Accounting and IT professionals from various countries who use Trintech solutions. Your primary responsibility will be to deliver first-tier application support to customers through phone, web, or email interactions, ensuring that their issues are effectively resolved and their expectations are exceeded. Key responsibilities of this role include: - Identifying, troubleshooting, and resolving issues reported by customers. - Collaborating with team members to efficiently address customer concerns and escalating complex issues to subject matter experts when necessary. - Providing exceptional support for at least one Trintech application. - Monitoring and maintaining Key Performance Indicators (KPI) to align with business objectives. - Being available to work a rotating Saturday and regional Holiday shift as required. To qualify for this role, you should have: - A BA/BS in Computer Science, Business Information Systems, Accounting, Finance, or equivalent software support experience. - 0-2 years of customer service experience in a SaaS Software environment is desired. - Strong verbal and written communication skills. - Exceptional deductive reasoning and analytical skills. - Basic/intermediate SQL knowledge and GenAI Prompt Engineering. - Experience with Salesforce or other CRM ticketing systems. - Proficiency in Microsoft Office products. - Proven ability to maintain KPIs at or above group average on a quarterly basis. In addition to technical qualifications, key proficiencies for success in this role include: - Active Listening - Collaboration - Effective Communication - Customer Focus - Continuous Development - Functional Acumen - Time Management - Problem Solving This position offers a flexible work environment at Trintech, allowing for a hybrid work setup that includes both remote and corporate settings. Our inclusive culture, supported by advanced technology, promotes seamless communication and productivity for all team members. Please note that this job description outlines the primary duties and responsibilities of the Application Support I role, but employees may be required to perform additional tasks as instructed by authorized personnel. All duties are essential functions and subject to modification to accommodate individuals with disabilities. The requirements listed serve as minimum qualifications, and this document does not establish an employment contract, except for an at-will relationship.,

The Manager, Consulting will lead an India-based team of business and technical consultants at Domo. In this role, you will be responsible for successfully deploying the Domo solution by focusing on key customer business requirements. Your main responsibilities will include optimizing the consulting business, improving consulting operations, developing and maintaining strategic client relationships, driving efficiency in consulting utilization, and managing the India-based Domo Consulting team. You will collaborate with various functional areas of the business to ensure effective knowledge sharing and team participation. It is important for you to possess a thorough understanding of the organization's processes, business practices, products, and services to be a subject matter expert, evolving and iterating to be more efficient. To be successful in this role, you should have Domo experience preferred, along with 7+ years of successful progressive experience in consulting, relationship management, and new business development, preferably in a SaaS software environment. You should have documented leadership experience and the ability to develop a professional team through measurable increases in productivity and quality. Strong leadership skills, effective communication, and the ability to partner with sales and other cross-functional departments are essential. Additionally, you should have technical proficiency in SaaS and data platforms, executive-level customer relationship and communication experience, deep business acumen, financial skills, and a metric-driven mentality. This position is based in Pune, Maharashtra, India. Domo offers various benefits and perks to its employees in India, including a Maternity and Paternity Leave policy, Baby bucks cash allowance, Haute Mama cash allowance, paid time off, holidays, medical leaves, Sodexo Meal Pass, Health and Wellness Benefit, One-time Technology Benefit, Corporate National Pension Scheme, and Employee Assistance Programme (EAP). Domo is an equal opportunity employer.,