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Director HRP Infrastructure Operations Healthedge

15.0 - 20.0 years

45 - 60 Lacs

Bengaluru

Work from Office

Job Overview Director of HRP Infrastructure Operations reports to the VP of Engineering and ensures that their team's goals are aligned with the overall strategic objectives of the HealthEdge Operations department. This position oversees all India staff supporting the Infrastructure Operations team including Infrastructure, DBA, Application Services and Change Management. They will oversee team's daily business activities to manage and support the customers' SaaS-hosted environments with next-generation core administration and care coordination applications. The Director of HRP Infrastructure Operations is responsible for managing its resources, developing and implementing strategic plans to handle incoming work, and ensuring that procedures are carried out correctly. Additionally, the Director of HRP Infrastructure Operations regularly evaluates team efficiency and makes necessary changes in processes and technology to maximize team productivity. This leader assesses the company's and the customers needs and delivers maximum business value by setting priorities and ensuring daily operations run smoothly and as efficiently as possible. Roles and Responsibilities Liaise with the VP of Operations to set strategic goals for the team. Develop and implement strategic plans to handle incoming work efficiently. Provide a data-driven architecture and technology operations strategy (on-premise, hybrid, and cloud) with the ability to formulate, present, and influence to achieve strategic goals. Uphold the responsibility of creating a high-trust, fun, learning-centric environment where we fail fast, learn together, and grow from our collective experience in a feedback-rich environment. Serve as a master change agent that can anticipate and orchestrate change with both internal and external customers. Maintain security and compliance standards for environments that support millions of Members on our platform. Take ownership of project prioritization, progress, and workload management across Cloud and On-Premise Infrastructure staff to ensure on-time delivery and maintaining high system uptime and availability Recommend and build systems and efficiencies for end-user and overall client site support both remotely and on-site, including capacity planning and technology evolution. Develop and execute a path for continuous improvement in advancing functional and operational performance. Communicate effectively with senior leadership, product owners, and business stakeholders regarding system status, incidents, and project updates. Create strong collaboration between Technical Operations and Development teams with a strong customer focus and efficient & effective deployments & support Implement proactive monitoring strategies and resolve performance bottlenecks. Ensure all SLAs and KPIs are consistently met and strive to improve service delivery metrics. Identify and implement process improvements to enhance application support services. Foster a culture of continuous improvement and best practices Qualifications Bachelor's or master's degree with 15+ years of experience in IT Operations Excellent interpersonal, written, and oral communication skills Experience managing people and teams Experience resolving conflicts Experience managing customers Experience with SaaS hosting and datacenters Ability to negotiate Ability to analyze complex processes and metrics Results-driven and ability to communicate ITIL certification is preferred Ability to identify weak spots in a process to improve efficiency Excellent planning and project management skills Ability to work in a fast-paced environment

Posted 19 hours ago

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