50 Saas Experience Jobs - Page 2

Role Overview: As a Functional Support Manager at SCLEN.ai in Haldia, Kolkata, West Bengal, your role will involve defining and implementing comprehensive customer support strategies to enhance customer satisfaction and retention across SCLEN.ai platforms. You will be responsible for client engagement, team collaboration, performance metrics monitoring, process improvement, technology adoption, cross-functional collaboration, training and development, and utilizing your technical understanding and skills to drive operational excellence. Key Responsibilities: - Execution Leadership: - Define and drive the implementation of customer support strategies to enhance customer satisfaction. - Improv...

Organizations everywhere struggle under the crushing costs and complexities of solutions that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done. There's another option. Freshworks. With a fresh vision for how the world works. At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our peop...

As a Functional Support Manager at SCLEN.ai, your role involves defining and implementing customer support strategies to enhance satisfaction and retention across platforms like SAP and Analytics. Your key responsibilities include: - Leading the execution of customer support strategies aligned with organizational goals - Improving service delivery and resolution timelines - Serving as the primary contact for key clients, managing their expectations, and advocating for their needs within the organization - Tracking and enhancing customer satisfaction and NPS scores - Managing the customer support team, fostering a collaborative culture, and ensuring resource allocation for project demands - M...

Role Overview: You will be a key member of the Finance FP&A team at Freshworks, supporting one of the business units. Your role will involve partnering with organizational leaders to enhance operational efficiency, preparing financial forecasts, presenting performance insights, and collaborating with the business to drive growth. Key Responsibilities: - Partner with organizational leaders to drive operational efficiency through financial metrics and analysis - Prepare key financial forecasts including long-range and annual plans, quarterly outlooks, and monthly forecasts - Present performance insights and actionable recommendations to influence business direction - Manage headcount approvals...

As a Customer Support Specialist, your role involves responding promptly to customer inquiries via phone, email, or chat. You will need to develop in-depth knowledge of the product to offer technical support and guidance. Your responsibilities include investigating and troubleshooting issues, addressing customer needs, informing customers about new features, and ensuring technical issues are fully resolved. Additionally, you will collaborate effectively with internal and external stakeholders. Key Responsibilities: - Respond to customer inquiries via phone, email, or chat. - Develop in-depth product knowledge for technical support. - Investigate and troubleshoot customer issues. - Address cu...

As a Director at Automation Anywhere, you will manage the Technical Excellence Centre (TEC) function within the Worldwide Support organization. In this role, you will be responsible for supporting high-end enterprise customers and channel partners with advanced support needs. Your key responsibilities include building the infrastructure to support the company's growth, leading a team of technical experts, and collaborating with Product Management, Engineering, and Customer Support teams to deliver excellent customer service. Your role is vital in ensuring customer success, preparing internal technical teams for new solutions, and overseeing the operation of Technical Support teams. You will ...

As a Client Support Champion at Finmo, you will play a crucial role in assisting global businesses to overcome real-world challenges in a fast-paced fintech environment. Your main objective will be to provide top-notch support to our clients, ensuring their success by resolving technical issues, enhancing user experience, and facilitating smooth onboarding and adoption processes. Your responsibilities will include being the primary point of contact for client queries, offering prompt and reliable assistance across technical and product-related issues. You will dive deep into problems, collaborate with the Tech/Product teams to troubleshoot efficiently, and ensure timely resolution. Additiona...

About Rippling Rippling, based in San Francisco, CA, has secured $1.4B in funding from renowned investors including Kleiner Perkins, Founders Fund, Sequoia, Greenoaks, and Bedrock. The company has been recognized as one of America's best startup employers by Forbes. At Rippling, candidate safety is a top priority, and all official communication is exclusively sent from @Rippling.com addresses. About The Role The Product Specialist team at Rippling plays a crucial role in facilitating remarkable business transformations for customers by leveraging the Talent Product suite. This suite encompasses various components such as Compensation Bands, Recruiting, Review Cycles, and Headcount Planning. ...

We are seeking a Principal Product Manager to play a crucial role in shaping the future of our unified product experiences for Onclusive customers. Your primary objective is to streamline, consolidate, expedite, and innovate the data ingestion and platforms that form the backbone of Onclusive's core products. You will spearhead the product vision, strategizing, and implementation for our content strategy, harmonizing a growing array of digital content and data into one of the world's largest media hubs at a significant scale. The data platform at Onclusive serves as a fundamental driving force behind our operational scalability and rapid evolution, offering a compliant data infrastructure th...

As an integral part of SolarWinds, you will actively manage enterprise-level customer accounts to showcase the value of SolarWinds" customer success programs. Your primary responsibility will be to create a compelling customer experience, ensuring high retention rates, increased product adoption, and customer advocacy. By engaging with customers, you will gather valuable feedback that will enable SolarWinds to enhance the overall customer experience. Your key responsibilities will include acting as the primary point of contact for customers throughout deployment and their entire journey with SolarWinds. You will work closely with customers identified as at risk to ensure their satisfaction. ...

As the Manager, Travel, you will lead the global Travel and Expense management team at Hyderabad while working closely with Process owners. Your responsibilities will include managing compliance with the Travel and Expense policy, P-Card policy, and actively participating in all change management projects related to Travel, Expense, and Card programs. Your role will involve serving as the initial point of contact for internal escalations, effectively navigating through process challenges. You are expected to possess comprehensive knowledge of Travel, Expense, and Card programs and collaborate efficiently with regional travel managers. Your proficiency in understanding and navigating systems ...

Come join our team at Wiz, a company that is revolutionizing cloud security and enabling businesses to excel in the cloud. As the fastest-growing startup in history, Wiz is dedicated to assisting organizations in securing their cloud environments to drive their business forward. Trusted by security teams worldwide, we boast a proven track record of success and a culture that highly esteems top-tier talent. Our diverse team of Wizards hailing from 13 different countries collaborates to safeguard the infrastructure of our numerous clients, which includes more than 45% of the Fortune 100 companies. These clients rely on us to scan and secure over 230 billion files on a daily basis. While we are...

You will be responsible for managing the interchange of data between the server and the users as a Ruby on Rails developer. Your primary roles and responsibilities will include designing, building, and maintaining efficient, reusable, and reliable Ruby code. Additionally, you will contribute to building an agile environment and be involved in testing your code. You will work closely with product management, operations, client-engineering, and customer success teams, engaging in all aspects of product development. As part of an exceptional team, you will play a key role in scaling a fast-paced business. You should be able to work independently on challenging compound problems while collaborat...

Job Description Organizations everywhere struggle under the crushing costs and complexities of solutions that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done. There's another option. Freshworks. With a fresh vision for how the world works. At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver r...

As a Senior Software Engineer at CyberProof, a UST Company, you will play a crucial role in leading the design and architecture of our enterprise SaaS platform. With 9 to 12 years of experience, you will be responsible for developing and optimizing our Security-as-Code product, ensuring its key features and functionality meet the highest standards. Your expertise will be vital in deploying and troubleshooting cloud stacks, educating teams on new cloud initiatives, and safeguarding the cloud infrastructure in Hyderabad/Trivandrum/Kochi/Bangalore/Chennai locations. Your primary responsibilities will include creating and delivering top-notch enterprise software, designing and deploying modern c...

Were Hiring: Account Executive Location: Bangalore (On-Site) Company: Saarthi AI Private Limited About Saarthi AI Private Limited Saarthi AI Private Limited is a forward-thinking SaaS company helping businesses streamline operations, enhance outreach, and scale efficiently. We work with fast-growing teams and ambitious leaders, offering cutting-edge tech and data-driven strategies to accelerate growth. Our mission is simple: build tech that delivers impact. About the Role Were looking for an Account Executive to join our growing team. Youll be the face of Saarthi AI Private Limited for our clientsmanaging relationships post-sale, driving onboarding, solving challenges, and ensuring long-term...

The Sales Executive will be responsible for generating new business opportunities, managing client relationships, and achieving sales targets. You will need to be proactive with excellent networking abilities, outstanding communication skills, and effective follow-up skills. Client Acquisition: Identify and engage potential clients through networking, field sales, and other lead generation methods. Relationship Management: Build and maintain strong relationships with existing and prospective clients to understand their needs and offer tailored solutions. Sales Presentations: Prepare and deliver compelling sales presentations and proposals to clients. Follow-Ups: Conduct timely and effective ...

MetroLeads Customer Success Specialist / Onsite Role Description Are you the kind of person who gets a kick out of helping others unlock the true power of their tools At MetroLeads, were looking for a Customer Success Specialist who geeks out over customer journeys, loves solving business puzzles, and thrives on making users genuinely successfulwithout needing to live in the command line. Youll be the friendly face (and brain) guiding customers from their first login to their aha! moments and beyond. Youll translate business needs into MetroLeads magic, champion customer feedback, and ensure every user feels like a Sales Automation and Engagement superhero. Youll work with our product and su...

NTT DATA is looking to hire a UI Developer to join their team in Hyderabad, Telangana, India. As a UI Developer at NTT DATA, you will be responsible for front end development, focusing on UI design and implementation. The ideal candidate should possess the following skills: - Proficiency in JavaScript (Must have - 3 years of experience) - Experience with Node JS (Must have - 2 years of experience) - Knowledge of User Experience Design Principles (Nice to have - 2 years of experience) - Familiarity with Agile Principles (Nice to have - 2 years of experience) - Experience with SaaS (Nice to have - 2 years of experience) - Proficiency in Browser stack testing or similar tools (Must have - 2 yea...

As a Senior UX Researcher, you will be instrumental in elevating user experience by leveraging data and research insights strategically. Your primary responsibility will involve close collaboration with the UX team and cross-functional partners to infuse a rigorous research perspective into strategic decisions that drive value for both users and the business. To excel in this role, we are seeking a candidate with over 5 years of experience in an in-house research team or relevant work environment, along with a degree in a relevant discipline. Proficiency in both quantitative and qualitative research methods, as well as the ability to write comprehensive reports and internal communications, a...

As a Senior Software Engineer at CyberProof, a UST Company, with 9 to 12 years of experience, you will play a crucial role in leading the design and architecture of our enterprise SaaS platform. Your responsibilities will include designing, developing, and optimizing our Security-as-Code product, ensuring the security of the cloud infrastructure, and educating teams on new cloud initiatives. You will collaborate with cross-functional teams, interact with customers and developers, and be instrumental in creating and delivering world-class enterprise software solutions. Your role will involve creating and deploying modern cloud-native solutions, defining and maintaining cloud security best pra...

We are seeking a skilled content writer to collaborate with various teams within the company and create informative content that will educate our customers and captivate our prospects. Your responsibilities will involve brainstorming taglines for website pages, composing blog posts for product updates, designing educational materials, scripting feature videos, developing presentations to illustrate product features, among other tasks. While you will enjoy complete creative autonomy over your projects, it is essential that your content adheres to our brand guidelines. Your duties will include: - Crafting compelling copy for the website, email marketing campaigns, sales materials, videos, and ...

You are a part of Kovai.co, a leading technology powerhouse revolutionizing enterprise software and B2B SaaS solutions. With a global impact, your role as a Product Marketer is crucial in differentiating Kovai.co's products and services in the market. You will be responsible for developing product messaging that sets Kovai.co apart from competitors, enabling the sales team to effectively communicate the value of new offerings. Your role involves conducting market, customer, and competitor analysis to create strategies that position the product effectively. As a Product Marketer, you will drive demand generation by managing marketing programs that increase awareness and organic demand. Conten...

You will be joining Kovai.co as a catalyst, playing a significant role in the revolution of enterprise software and B2B SaaS industries. With a strong focus on delivering top-notch enterprise software and groundbreaking SaaS solutions to a global clientele, Kovai.co empowers over 2,500 businesses worldwide with its award-winning products like Biztalk360, Turbo360, and Document360. As a Senior Product Marketing Manager at Kovai.co, your responsibilities will include developing brand messaging and positioning to set Kovai.co products apart from competitors, enabling the sales team by communicating the value of new features, conducting market, customer, and competitor analysis to strategize pro...

Senior BI Developer (Tableau) SaaS Solution We are looking for a Senior Business Intelligence (BI) Engineer to join our growing team of a venture-backed digital health startup dedicated to bringing clarity to the specialty biopharmaceutical industry. You will lead BI development efforts, working closely with engineering leaders, product management, and architects to design and deliver configurable, embedded reports and dashboards for our SaaS platform. Your contributions will help biotech and pharmaceutical companies gain critical insights that drive business and clinical success. If you're passionate about transforming healthcare through innovative data solutions, we'd love to hear from you...