64 Saas Environment Jobs - Page 2

As a Practice Manager at Oracle NetSuite's Professional Services team, you will play a crucial role in managing and developing the Project Management and Consulting community. Your responsibilities will encompass overseeing project delivery, managing delivery risks, ensuring compliance standards, and driving customer success. Your performance will be evaluated based on team targets, improvements, project risks, revenues, and customer achievements. Your key responsibilities include: - Leading a team of resources and managing resource planning and staffing for various service engagements - Maximizing billable utilization and serving as an escalation point for services, engagements, and people ...

As a Customer Care Representative at Snowflake, you will play a crucial role in providing top-of-the-line customer service to Snowflake customers and partners. Your primary responsibility will be to offer email, web, and phone-based support to ensure high-quality resolutions for various service administration requests such as account access, billing inquiries, support access, and feature enablement. By leveraging your product and process knowledge, you will engage with customers to comprehend their issues and provide creative solutions that enhance their experience with Snowflake. - Drive process improvement initiatives to streamline customer interactions and contribute to the continuous enh...

Role Overview: You will be a highly driven and strategic Senior Customer Success Manager responsible for leading relationships with large enterprise logistics clients. Your main focus will be to ensure successful adoption of the SaaS platform, deliver measurable business value, and drive retention and growth. You will work closely with C-level stakeholders, supply chain leaders, and operations teams to optimize logistics operations using our solutions. Key Responsibilities: - Own the end-to-end relationship with assigned enterprise logistics accounts, serving as a trusted advisor post-sales. - Drive customer onboarding, adoption, and success plans to ensure the delivery of ROI and the achiev...

Responsibilities: Client Consultation & Strategy: Serve as a trusted advisor to Netcore Cloud clients, understanding their business objectives, challenges, and email marketing needs. Develop and present tailored email marketing strategies and roadmaps to drive client success. Deliverability Optimization: Conduct comprehensive deliverability audits, diagnose issues, and implement solutions to improve inbox placement rates and sender reputation for clients. Provide ongoing guidance on deliverability best practices. Campaign Management & Optimization: Provide expert guidance and support to clients on all aspects of email campaign management, including planning, segmentation, content optimizatio...

As a Client Success Delivery, Sr. Associate at our company, you will be responsible for the daily delivery and execution of assigned client accounts in a fast-paced environment. Your key responsibilities will include: - Managing all aspects of assigned technical and creative projects, such as project planning, fact-finding, execution, timing, functionality, troubleshooting, quality, and cost - Demonstrating a deep understanding of our product and service offerings to support client objectives - Handling ongoing day-to-day client deliverables on assigned accounts - Executing client deliverables, orders, and management on assigned accounts - Working closely with cross-functional departments to...

As an Technical Support Engineer at Adobe, you will be responsible for diagnosing and resolving problems in a complex software environment. You will play a key role in supporting enterprise software solutions, ideally Marketing Automation, CRM, PRM, or SFA applications in a SaaS environment. Your role will involve prioritizing, leading, and executing projects involving multiple departments. Key Responsibilities: - Diagnose and resolve technical issues in a complex software environment - Provide technical support for enterprise software solutions, focusing on Marketing Automation, CRM, PRM, or SFA applications in a SaaS environment - Prioritize, lead, and execute projects involving multiple d...

As a Client Support Specialist at ICE Mortgage Technology, your role is crucial in providing support to the customer base using the company's products, services, and platform technologies. Your primary responsibility is to ensure timely and effective resolution of customer inquiries, concerns, and issues related to ICE Mortgage Technology products and services. To excel in this role, you must possess strong communication skills, problem-solving abilities, and a proactive approach to customer satisfaction. **Key Responsibilities:** - Act as the initial point of contact for clients reporting incidents and problems. - Utilize technical expertise to assist clients in using ICE Mortgage Technolog...

As Lead PS Enablement & Systems at Zenoti, you will play a crucial role in scaling and enhancing the value delivery of Professional Services (PS) teams to customers. Your focus will be on optimizing systems and processes, implementing AI-driven solutions, and driving operational efficiency to elevate the customer experience. **Key Responsibilities:** - **Tool & Process Ownership** - Drive structured problem-solving to prioritize opportunities and ensure measurable outcomes - Collaborate with Services Operations team to manage and enhance delivery tools like Rocketlane, JIRA, and Salesforce - Lead configuration, optimization, and rollout of workflows, templates, and best practices - Ensure co...

You will need a B.E., B.Tech, or M.Sc. degree in Computer Science or a related technical field with 2 to 3+ years of experience as a Quality Assurance Tester or in a similar role. Your responsibilities will include testing websites and mobile applications (iOS/Android), collaborating with developers and product managers to understand requirements and use cases, and having a strong understanding of software testing methodologies and test-driven development. Additionally, you should have experience working with databases, SQL, and application servers, writing and maintaining test plans and test cases, and using browser-based UI automation tools like Selenium/Robot frameworks. Experience with A...

At AlgoSec, your contribution holds significance! You will be part of a global team that focuses on securing application connectivity across various environments including public cloud, private cloud, containers, and on-premises networks. As a Customer Success Associate for our Scaled Program, you will play a pivotal role in delivering value to customers through a one-to-many approach that incorporates defined playbooks, content delivery, and automation. Your responsibilities will include managing a sizable customer base within the scaled segment, segmenting customers based on various metrics to design tailored engagement strategies, executing digital-first programs such as emails, webinars,...

As a successful candidate for this position, you will ideally possess 1-3 years of experience in a technical support role, particularly within a SaaS environment. Familiarity with working in the Pacific Time Zone is highly preferred for this role. Experience with a helpdesk ticketing system, especially ZenDesk, would be advantageous. A Bachelor's degree or an equivalent combination of education and experience is required for this role. You should have strong analytical skills to troubleshoot and resolve issues efficiently and cost-effectively. Effective communication with both team members and clients is essential, so excellent interpersonal, verbal, and written communication skills are a mu...

ZoomInfo is where careers accelerate. We move fast, think boldly, and empower you to do the best work of your life. You'll be surrounded by teammates who care deeply, challenge each other, and celebrate wins. With tools that amplify your impact and a culture that backs your ambition, you won't just contribute. You'll make things happen fast. About the role: ZoomInfo is growing and looking to add talented and passionate people to our Customer Success team! This individual will drive product adoption, retention, and growth by delivering high levels of business value and cultivating deep customer relationships with some of the world's most iconic companies currently using ZoomInfo. This CSM II ...

As an experienced Database Administrator (DBA), you will have the opportunity to work closely with development teams, providing guidance and mentorship to enhance database design, performance, and stability in a Software as a Service (SaaS) environment. Your role will involve collaborating with various stakeholders to optimize database capabilities and ensure seamless connectivity for SaaS applications. Your responsibilities will include reviewing and approving development and testing design documents to meet SaaS scalability and performance requirements. You will oversee performance testing and make necessary adjustments to ensure fast and reliable responses for front-end SaaS applications....

Freshworks is on a mission to help businesses provide exceptional customer and employee experiences through innovative and affordable software solutions. With a global presence and a diverse suite of cloud-based products, Freshworks is a leader in the software-as-a-service industry. We are seeking a highly skilled and collaborative individual with expertise in Deals Desk, Order Management, and Billing in a SaaS environment. In this role, you will be responsible for identifying and driving system enhancement initiatives on CPQ, CRM, and more, in close collaboration with both business and IT teams. Key Responsibilities: - Collaborate with Deals Desk and Order Management teams to automate proce...

About Us Knowmax is the leading provider of customer experience knowledge management solutions globally that help solve customer problems. We help unicorns & Fortune 500 clients globally to revolutionize the way CX knowledge is created, curated, and consumed. We are a fast-paced tech startup that innovates daily to make solving customer problems easier for our clients" employees and agents. Knowmax is profitable, bootstrapped, and operates with a lean team across functions. Demonstrating value to numerous Billion $ companies across geographies, we are industry agnostic with significant global exposure. We are seeking a dynamic Partnerships & Alliances Leader to join our team, where you'll pl...

As a Technical Account Manager (TAM) in Bangalore, you will be the primary point of contact for all technical and product-related activities post Go-live for Super Enterprise Merchants. Your role involves building and nurturing strong relationships with customer technical contacts, addressing challenges, and transforming them into advocates for our products. You will establish and maintain robust relationships with Super Enterprise Merchants, serving as the go-to person for all technical and product-level discussions after Go-live. Proactively engaging with customers to understand their queries, conduct hands-on troubleshooting, and ensure timely resolution of technical challenges is a key r...

The Client Support Specialist acts as a support resource to the customer base utilizing ICE Mortgage Technology products, services, platform technologies, and workflows. You will deliver complete resolutions in a timely manner to address customer questions, concerns, and errors encountered in their use of ICE Mortgage Technology products and services. This role requires strong communication skills, problem-solving abilities, and a proactive approach to ensure client satisfaction. As a Client Support Specialist, your responsibilities include being the first point of contact for clients reporting incidents and issues. You will leverage technical expertise to assist clients in the use of ICE Mo...

As a strategic and data-driven Account-Based Marketing (ABM) Manager at Zinrelo, you will be responsible for developing and executing personalized and targeted marketing campaigns for high-value target accounts. Collaborating with sales, product, and customer success teams, you will design and implement account-based strategies to enhance customer engagement, generate qualified leads, and accelerate revenue growth. Your key responsibilities will include leading the creation and implementation of the ABM strategy, aligning marketing initiatives with sales goals, and working closely with cross-functional teams to share insights and coordinate campaign execution. You will identify and segment t...

As a Support Specialist 1 - Chat & Email at WebPT, you will be at the forefront of providing assistance to customers using our software products. Your role will involve leveraging your in-depth knowledge of WebPT's offerings to ensure that customers maximize the benefits of our products. It will be crucial for you to become well-versed in all aspects of WebPT products and effectively communicate your expertise to accommodate various learning styles. At WebPT, we are dedicated to hiring exceptionally talented individuals and equipping them with the necessary tools to excel in their roles. Your responsibilities as a part of our team will include: - Serving as the primary point of contact for a...

As a Solutions Engineer at Vimeo, you will be an integral part of the Solutions Engineering team based in Delhi, India (Remote). Your primary responsibility will involve working closely with our diverse customer base to understand their needs and effectively communicate how Vimeo's innovative, intuitive, and secure video platform can address those needs. At Vimeo, we prioritize the customer by putting them at the heart of every story. We believe in pursuing excellence through continuous learning, embracing failure as a stepping stone to success. Taking ownership, leading with integrity, and promoting a culture of inclusivity are key values that define our team. We encourage diverse perspecti...

The Director of Sales Enablement plays a crucial role in driving revenue growth and enhancing the performance of the sales team at Zycus. Your responsibilities will include designing and implementing certification programs to ensure sales professionals are well-equipped to effectively pitch Zycus solutions, differentiate offerings in competitive scenarios, and navigate the sales cycle successfully. Your key responsibilities will revolve around Sales Readiness & Training, Pipeline & Sales Process Optimization, Sales Technology & Tools, Content Development & Resources. You will be responsible for creating and maintaining certification programs, optimizing the sales process, managing sales tech...

As a Technical Writer on a contract basis with LRN in Mumbai, India, you will have the opportunity to utilize your writing expertise to contribute to a global company that aims to promote ethical behavior and inclusive cultures. LRN is a SaaS-based e-Learning provider operating in the US, EMEA, APAC, and LatAm regions, serving over 2,800 companies worldwide, including renowned brands. By offering e-learning courses, LRN assists organizations in navigating complex regulatory landscapes and fostering responsible practices that lead to a sustainable competitive advantage. In this role, you will be responsible for creating high-quality technical documentation that includes how-to guides, user ma...

What You`ll Do Build scalable, cloud-native web applications using modern architecture patterns. Collaborate with product managers and designers to translate business needs into technical solutions. Contribute to high-quality code through test automation, code reviews, and best practices. Drive product features from concept to production with ownership and accountability. Participate in Agile ceremonies and provide input into technical direction. Continuously evaluate and integrate new technologies and tools as appropriate. Work on either back-end services or front-end interfaces depending on your expertise. ________________________________________ What You Bring Experience: 5-12 years of de...

What You`ll Do Build scalable, cloud-native web applications using modern architecture patterns. Collaborate with product managers and designers to translate business needs into technical solutions. Contribute to high-quality code through test automation, code reviews, and best practices. Drive product features from concept to production with ownership and accountability. Participate in Agile ceremonies and provide input into technical direction. Continuously evaluate and integrate new technologies and tools as appropriate. Work on either back-end services or front-end interfaces depending on your expertise. ________________________________________ What You Bring Experience: 5-8 years of dev...

You will leverage your technical expertise to assist clients in utilizing their ICE Mortgage Technology software solutions effectively. You will be responsible for resolving problems independently and in a timely manner for 85% of the cases assigned to you. It is essential to maintain service level attainment to departmental standards and strive for first-call resolution while also ensuring appropriate technical escalation rates. You must be able to identify and respond to systemic customer-impacting issues and actively participate in the product defect/enhancement closed loop process. Following company and departmental guidelines and policies for customer interaction is crucial. You will pl...