Job descriptionAs Sales Associate you will support to achieve store targets through exceptional customer service, effective sales strategies, and team collaboration.Key Responsibilities:Sales Leadership:Set individual and team sales targets, monitor performance, and implement strategies to improve sales.Drive sales growth through effective customer engagement, upselling, and product knowledge.Lead, mentor, and develop a high-performing retail sales team to achieve sales goals and exceed customer expectations.Customer Service:Ensure outstanding customer service and a positive shopping experience, resolving any customer complaints or issues promptly.Build strong customer relationships and create loyalty through personalized service.Inventory & Visual Merchandising:Monitor and manage inventory levels, ensuring stock is replenished in a timely manner.Oversee visual merchandising to ensure displays are attractive, organized, and aligned with brand standards.Sales Reporting & Analysis:Prepare and analyze sales reports, tracking key performance indicators (KPIs) and trends.Use sales data to identify opportunities for growth and areas needing improvement.Operational Excellence:Ensure adherence to store policies, procedures, and health & safety standards.Maintain store cleanliness, organization, and visual standards.Manage store budgets and expenses to optimize profitability.Qualifications:Education: Bachelors degree in Business, Marketing, Retail Management, or a related field (preferred).Skills:Strong leadership and team management abilities.Excellent communication and interpersonal skills.Proven track record of meeting or exceeding sales targets. (Preferred)Strong analytical skills with the ability to interpret sales data and trends.Proficient in Microsoft Office and retail management software

Job briefThe Customer Support Executive is responsible for providing exceptional customer service and support to clients and customers. They will handle inquiries, resolve complaints, and ensure customer satisfaction. The primary objective of this role is to maintain strong customer relationships and deliver a positive customer experience.Roles and ResponsibilitiesHandle customer queries via phone calls, emails, and chats to resolve their issues in a timely and professional manner.Provide accurate information on products/services to customers through effective communication.Escalate complex issues to senior team members or supervisors as appropriate, ensuring timely and effective resolution Maintain records of all interactions with customers using CRM tools like Excel.Follow up with customers and internal teams to ensure that open issues/queries are resolved on time Collect and collate customer feedback and empirical data, and share these insights with Product, Sales, and Marketing teams to drive the evolution of our products and processesAssist in the creation and implementation of processes, policies, and standard operating procedures (SOPs) to enhance the automation and efficiency of the customer support function Requirements and skills Experience as a Customer Support Executive or similar role Experience using help desk software and remote support tools Excellent verbal and written communication skills Multi-tasking abilities and problem-solving skills Inclination to gain a deep knowledge of products, processes, SLAs and SOPs Basic knowledge of MS-Office and MS- Excel. Must-Know Languages: English, Hindi Ability to work in a fast-paced and team-oriented environment. Willingness to adapt and learn quickly in a dynamic industry.