Technical Support Engineer - Ads (Japanese speaking) Sprinklr

2.0 - 6.0 years

0 Lacs

haryana

On-site

As a Support Engineer at Sprinklr, your role will involve responding to customer inquiries and reported bugs to ensure their continued access and usage of the Sprinklr platform. You will troubleshoot technical issues, identify platform gaps, and provide timely and accurate resolutions to customer issues. Your responsibilities will include collaborating with cross-functional teams, creating detailed documentations, conducting testing and quality assurance activities, analyzing support processes for improvement, and ensuring SLAs are met on time. Key Responsibilities: - Respond to customer inquiries and reported bugs received via tickets - Troubleshoot technical issues and provide timely resol...

Posted 2 months ago

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Senior Technical Support Engineer Sprinklr

0.0 years

0 Lacs

gurgaon, haryana, india

On-site

Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world's most valuable enterprises global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100. Job Description What will you do: Respond to customer inquiries/ reported bugs received via tickets to ensure their continued access & usage of the Sprinklr platform. Troubleshoot technical issues to pr...

Posted 2 months ago

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