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Associate Manager HDFC Life

2.0 - 4.0 years

3 - 4 Lacs

mumbai

Work from Office

About the Department: Customer Connect is a customer servicing unit. The touch points are Inbound, Email, Webchat and customer outreach. Customer call/write in with their queries/requests and complaints which are resolved either as a OTC or NOTC interaction. What we are looking for : The ideal candidate will play a key role in conducting daily RTR audits and maintaining training content, and monitoring the quality activities through structured vendor governance. This role requires strong communication skills, accountability, and the ability to work independently while managing multiple responsibilities across teams and vendors. Roles & Responsibilities: 1. Insurance industry and quality expe...

Posted 15 hours ago

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