123 Rtp Jobs - Page 3

Efficient inCprogramming language. Good understanding ofLinuxWindows OS. Hands-on experience with data structures and different IPCs. Excellent analytical skills and aptitude. Ability to Create and implement design plans. Analyze code segments regularly. Work with the client to discuss optimal solutions. Knowledge of audio/video codecs - like H.264, and H.265 is a plus.

Job Title: Video Headend Engineer Payroll: Quess Corp Ltd Experience: 2-5 years of experience in Headend, System integration, development and operations. Reporting Location : RCP, Navi Mumbai Responsibilities/ Duties: Responsible for delivering Headend projects. Own, and be accountable for solution design, end-to end project delivery. Qualifications: •Bachelor’s degree in Electronic Engineering, Electrical Engineering, Electronic & Telecommunication Engineering, or similar technical field and/or equivalent experience. •BE/B.TECH in Computer Science (Verify if the candidate is comfortable working as a Headend Engineer) Technical Skills (Must): •End-to-End knowledge of Digital Headend in OTT/IPTV/CATV/DTH environment. •In depth knowledge of video standards i.e. Video Encoding/Transcoding (CBR/VBR) •Good knowledge of CAS/DRM •Knowledge of MPEG/DVB and video delivery systems (i.e. HLS, DASH) including Bitrate ladder management •Knowledge of networking protocols i.e. TCP/IP, HTTP, FTP, IGMP, UDP, RTP •Knowledge of streaming protocols i.e. HLS, DASH, RTMP, SRT •Hands on experience on configuration of: IRD/Encoder/MUX/Packager/Origin. •Hands on expertise on devices of ATEME and Broadpeak systems. •Advanced Knowledge in networking components –switches, routers, firewall etc •Ability to adapt quickly to new or unfamiliar technology and products using documentation and online resources. •Knowledge of video and audio encoding compression standards •Knowledge of MPEG-4 encoders, MPEG Transport Stream analyzers and satellite transmission equipment •Work at any time in a 24 X 7 staffed environment Other Skill sets (Desired): •Technical understanding of Windows and Linux OS. •Understanding basics of database. •Knowledge on basic CCNA level networking components. Non-Technical Skills: •Good command of written and spoken English. •Good expertise on MS Excel/MS Word/MS Power Point/MS Visio.

As a Sr. Software developer for VOIP,SIP, IMS, the person should be highly skilled Embedded Software Engineer with expertise in Embedded C, C/C++, Linux. The ideal candidate will be responsible for designing, developing, and maintaining embedded software applications, ensuring high performance and reliability in our products. KEY RESPONSIBILITIES: In this role, you will be responsible for: Design, develop, and maintain VoIP applications and services. Implement and optimize SIP (Session Initiation Protocol) solutions. Work with IMS (IP Multimedia Subsystem) architecture to enhance communication services. Collaborate with cross-functional teams to integrate VoIP solutions with other systems. Troubleshoot and resolve issues related to VoIP, SIP, and IMS. Ensure the security and reliability of communication systems. Write clean, maintainable, and efficient code. KEY JOB REQUIREMENTS: In this role, you will be successful, if you have: Experience: Graduate or postgraduate in Computer Science or related Engineering Specialization. Proven experience in software development with a focus on VoIP, SIP, and IMS. Strong programming skills in languages such as C /C++. Experience with VoIP protocols and technologies. Knowledge of SIP and IMS standards and protocols. Familiarity with network protocols and telecommunication systems. Excellent problem-solving skills and attention to detail. Strong communication and teamwork abilities. Role & responsibilities Regards Piyush Kumar Sr. Talent Acquisition Specialist +91 9654613950

As an R&D Engineer, this role will be responsible for designing, developing, and testing innovative software solutions using C++ and performing system testing on Linux. You have: Programming experience minimum 4+ with C++11/C++14/STL on Linux Work experience in OOPS/OOAD concepts Work experience in writing multithreaded code, design patterns Worked in protocols such as TCP/UDP/IP, TLS, and socket programming. Worked in REST and GRPC-based API development Worked in Docker/Kubernetes/Microservice Worked in CI/CD, Familiarity of 3GPP standards in particular IMS/SIP domain. It would be nice if you also had: Exposure to LTE/5G Domain Exposure to media stack with SIP/RTP/RTCP processing, Media Codecs, Gstreamer/ffmeg libraries etc. As an R&D Specialist you will drive the development of advanced technologies, with a focus on creating cutting-edge solutions for network infrastructure, cloud technologies, and complex systems. This role will provide you with the opportunity to work on pioneering projects in collaboration with global teams, using your expertise in architecture design and research. Development of advanced technologies with a focus on creating cutting-edge solutions for network infrastructure, cloud technologies, and complex systems.

JD: Job Description. We are hiring a QA Automation Engineer with experience in VoIP systems and automation testing . Candidates should have strong experience in VoIP engineering, including SIP messaging, call hold processes, and network/server-side VoIP development. Exposure to automation frameworks, test case integration with Jenkins, and scripting for SIP message generation is expected. Familiarity with Docker, CI/CD pipelines, and building automation from scratch is preferred. Candidates should also demonstrate knowledge in network testing, call quality analysis, and handling real-world technical challenges. Key Responsibilities: Design and execute automation tests for VoIP and backend systems. Validate SIP, RTP , and HTTP-based communications . Work on VoIP tools like SBC, Kamailio, RTP Engine, FreeSWITCH, or Asterisk. Perform testing of REST APIs and microservices . Analyze SIP logs and troubleshoot VoIP call flow issues. Write automation scripts in Python or similar. Work in Unix/Linux environments and use databases like PostgreSQL, MongoDB, or Cassandra . Collaborate with developers and DevOps for end-to-end testing. Requirements: 3+ years in QA/Automation Testing . 2+ years working with VoIP protocols (SIP, RTP, IMS). Experience with HTTP, REST APIs, and microservices . Hands-on with Python automation or other scripting languages. Familiar with Unix/Linux systems . Basic knowledge of cloud telephony components. Good communication and team collaboration skills. Bonus Skills: Experience with Twilio . CI/CD exposure (e.g., Jenkins). Knowledge of call quality metrics.

As a R&D Specialist, this role will be responsible for designing, developing, and testing innovative software solutions using C++ and performing system testing on Linux. You have: Programming experience minimum 4+ with C++11/C++14/STL on Linux Good understanding on OOPS/OOAD concepts Strong working experience in writing multithreaded code, design patterns Good understanding of protocols such as TCP/UDP/IP, TLS, socket programming. Knowledge on REST and GRPC based API development Knowledge on Docker/Kubernetes/Microservice Knowledge on CI/CD, Familiarity of 3GPP standards in particular IMS/SIP domain. It would be nice if you also had: Exposure to LTE/5G Domain Exposure to media stack with SIP/RTP/RTCP processing, Media Codecs, Gstreamer/ffmeg libraries etc. As an R&D Specialist you will drive the development of advanced technologies, with a focus on creating cutting-edge solutions for network infrastructure, cloud technologies, and complex systems. This role will provide you with the opportunity to work on pioneering projects in collaboration with global teams, using your expertise in architecture design and research. Development of advanced technologies with a focus on creating cutting-edge solutions for network infrastructure, cloud technologies, and complex systems.

Software Engineer --> --> Location, Designation --> LocationGurugram DesignationSenior Software Engineer Experience2 - 4 Years Efficient inCprogramming language. Good understanding ofLinuxWindows OS. Hands-on experience with data structures and different IPCs. Excellent analytical skills and aptitude. Ability to Create and implement design plans. Analyze code segments regularly. Work with the client to discuss optimal solutions. Knowledge of audio/video codecs - like H.264, and H.265 is a plus. Feel Free To Contact Us...!!! Submit

Strong expertise in AOSP, AAOS, and the Android Framework, including services like Multimedia and Camera. Deep experience with Android HALs, Car Framework, graphics pipeline, DRM, and media codecs. Skilled in configuring the Linux Kernel for Android containers and VM-based solutions. Solid understanding of hardware abstraction layers in both Android and Linux.

TA

- Develop, implement, and maintain VoIP solutions using FreeSwitch and Asterisk. - Integrate VoIP systems with existing applications and infrastructure. - Troubleshoot and resolve issues related to VoIP systems and protocols. - Collaborate with cross-functional teams to design and implement new features and enhancements. - Stay updated with emerging technologies and industry trends in VoIP.

Immediate Openings on Telephony Architect _ Bengaluru _Contract Experience 5+ Years Skills Telephony Architect Location Bengaluru Notice Period Immediate . Employment Type Contract Working Mode Hybrid 1. Education A bachelor's degree in computer science, information technology, telecommunications, or a related field is often required. Higher education or certifications in telephony systems, Microsoft technologies, or cloud platforms are advantageous. 2. Experience Several years of experience in telephony systems, unified communications, and Microsoft Teams administration is essential. 4-6 years of experience and very strong knowledge in supporting / maintaining Unified Communication, Skype for Business 2015 with Enterprise Voice, Microsoft Teams in an enterprise environment. Previous work as a telephony engineer, architect, or administrator is beneficial. 3. Microsoft Teams Expertise In-depth knowledge of Microsoft Teams telephony features and capabilities, including Direct Routing, Calling Plans, and integration with SIP trunks or PBX systems. 4. Telephony Systems Proficiency in traditional telephony systems, such as PBX, PSTN, SIP, and VoIP, is crucial for seamless integration with Microsoft Teams. Experience in setting up the Teams Enterprise Voice/Meeting policies. (Normalization rules, Dial plan, PSTN usage, routes, & translation rules) Ability to configure and manage PSTN Voice gateway, AudioCodes, SBC, SBA, PBX. Ability to explain Microsoft Teams signaling flows and various troubleshooting methods. Expertise in debugging / troubleshooting the Teams call quality issues, using SIP / HTTPs log analysis. Familiar with Wireshark, Netmon, Snooper, Putty, Teams monitoring & reporting tools. Experience with Power shell Cmdlets and scripts to maintain Microsoft Teams. Microsoft Office 365 certification is plus. 5. Networking Skills Strong understanding of networking principles, protocols, and topologies, as well as QoS (Quality of Service) for call optimization. Good understanding of VOIP SIP, ICE - Turn Stun, RTP/RTCP/Media flow Codecs, SRTP, HTTPS/HTTP, DNS, DHCP protocols. 6. Scripting and Automation Familiarity with scripting languages like PowerShell for automation tasks related to Microsoft Teams telephony management. 7. Security Knowledge of telephony security best practice.

Hiring Software Engineer - 3 (Telephony & VoIP) | 3+ yrs exp in SIP, RTP, WebRTC, Asterisk/Freeswitch, Golang, AWS, Kubernetes, DevOps, Microservices | Build scalable, real-time VoIP infra | Bangalore | Full-time | Apply: ssankala@toppersedge.com

:. Soul AI is a pioneering company founded by IIT Bombay and IIM Ahmedabad alumni, with a strong founding team from IITs, NITs, and BITS. We specialize in delivering high-quality human-curated data, AI-first scaled operations services, and more. . We are seeking a UI/UX Engineer with a strong design portfolio and at least 2 years of experience to create visually stunning and user-friendly digital experiences. You will collaborate with developers to ensure designs are executed as intended. Key Responsibilities:. Design intuitive and engaging user interfaces for web and mobile applications. Collaborate with developers and product teams to deliver exceptional user experiences. Create prototypes, mockups and implement those designs into functional web pages or applications. Writing efficient, optimized code to ensure fast load times and smooth interactions for the user. Working closely with UI/UX designers to ensure the interface matches the intended look and user experience. Required Qualifications:. 2+ years of experience in UX/UI design. Proficiency in design tools such as Sketch, Figma, Adobe XD, or similar. Strong understanding of user-centered design principles and best practices. Why Join Us. Competitive pay (‚1200/hour). Flexible hours. Remote opportunity. NOTEPay will vary by project and typically is up to Rs. 1200 per hour (if you work an average of 3 hours every day that could be as high as Rs. . Shape the future of AI with Soul AI!.

:. Soul AI is a pioneering company founded by IIT Bombay and IIM Ahmedabad alumni, with a strong founding team from IITs, NITs, and BITS. We specialize in delivering high-quality human-curated data, AI-first scaled operations services, and more. . We are seeking a UI/UX Web Developer with a strong design portfolio and at least 2 years of experience to create visually stunning and user-friendly digital experiences. You will collaborate with developers to ensure designs are executed as intended. Key Responsibilities:. Design intuitive and engaging user interfaces for web and mobile applications. Collaborate with developers and product teams to deliver exceptional user experiences. Create prototypes, mockups and implement those designs into functional web pages or applications. Writing efficient, optimized code to ensure fast load times and smooth interactions for the user. Working closely with UI/UX designers to ensure the interface matches the intended look and user experience. Required Qualifications:. 2+ years of experience in UX/UI design. Proficiency in design tools such as Sketch, Figma, Adobe XD, or similar. Strong understanding of user-centered design principles and best practices. Why Join Us. Competitive pay (‚1200/hour). Flexible hours. Remote opportunity. NOTEPay will vary by project and typically is up to Rs. 1200 per hour (if you work an average of 3 hours every day that could be as high as Rs. . Shape the future of AI with Soul AI!.

:. Soul AI is a pioneering company founded by IIT Bombay and IIM Ahmedabad alumni, with a strong founding team from IITs, NITs, and BITS. We specialize in delivering high-quality human-curated data, AI-first scaled operations services, and more. . We are seeking a UI/UX Engineer with a strong design portfolio and at least 2 years of experience to create visually stunning and user-friendly digital experiences. You will collaborate with developers to ensure designs are executed as intended. Key Responsibilities:. Design intuitive and engaging user interfaces for web and mobile applications. Collaborate with developers and product teams to deliver exceptional user experiences. Create prototypes, mockups and implement those designs into functional web pages or applications. Writing efficient, optimized code to ensure fast load times and smooth interactions for the user. Working closely with UI/UX designers to ensure the interface matches the intended look and user experience. Required Qualifications:. 2+ years of experience in UX/UI design. Proficiency in design tools such as Sketch, Figma, Adobe XD, or similar. Strong understanding of user-centered design principles and best practices. Why Join Us. Competitive pay (‚1200/hour). Flexible hours. Remote opportunity. NOTEPay will vary by project and typically is up to Rs. 1200 per hour (if you work an average of 3 hours every day that could be as high as Rs. . Shape the future of AI with Soul AI!.

:. Soul AI is a pioneering company founded by IIT Bombay and IIM Ahmedabad alumni, with a strong founding team from IITs, NITs, and BITS. We specialize in delivering high-quality human-curated data, AI-first scaled operations services, and more. . We are seeking a UI/UX Web Developer with a strong design portfolio and at least 2 years of experience to create visually stunning and user-friendly digital experiences. You will collaborate with developers to ensure designs are executed as intended. Key Responsibilities:. Design intuitive and engaging user interfaces for web and mobile applications. Collaborate with developers and product teams to deliver exceptional user experiences. Create prototypes, mockups and implement those designs into functional web pages or applications. Writing efficient, optimized code to ensure fast load times and smooth interactions for the user. Working closely with UI/UX designers to ensure the interface matches the intended look and user experience. Required Qualifications:. 2+ years of experience in UX/UI design. Proficiency in design tools such as Sketch, Figma, Adobe XD, or similar. Strong understanding of user-centered design principles and best practices. Why Join Us. Competitive pay (‚1200/hour). Flexible hours. Remote opportunity. NOTEPay will vary by project and typically is up to Rs. 1200 per hour (if you work an average of 3 hours every day that could be as high as Rs. . Shape the future of AI with Soul AI!.

:. Soul AI is a pioneering company founded by IIT Bombay and IIM Ahmedabad alumni, with a strong founding team from IITs, NITs, and BITS. We specialize in delivering high-quality human-curated data, AI-first scaled operations services, and more. . We are seeking a UI/UX Engineer with a strong design portfolio and at least 2 years of experience to create visually stunning and user-friendly digital experiences. You will collaborate with developers to ensure designs are executed as intended. Key Responsibilities:. Design intuitive and engaging user interfaces for web and mobile applications. Collaborate with developers and product teams to deliver exceptional user experiences. Create prototypes, mockups and implement those designs into functional web pages or applications. Writing efficient, optimized code to ensure fast load times and smooth interactions for the user. Working closely with UI/UX designers to ensure the interface matches the intended look and user experience. Required Qualifications:. 2+ years of experience in UX/UI design. Proficiency in design tools such as Sketch, Figma, Adobe XD, or similar. Strong understanding of user-centered design principles and best practices. Why Join Us. Competitive pay (‚1200/hour). Flexible hours. Remote opportunity. NOTEPay will vary by project and typically is up to Rs. 1200 per hour (if you work an average of 3 hours every day that could be as high as Rs. . Shape the future of AI with Soul AI!.

:. Soul AI is a pioneering company founded by IIT Bombay and IIM Ahmedabad alumni, with a strong founding team from IITs, NITs, and BITS. We specialize in delivering high-quality human-curated data, AI-first scaled operations services, and more. . We are seeking a UI/UX Web Developer with a strong design portfolio and at least 2 years of experience to create visually stunning and user-friendly digital experiences. You will collaborate with developers to ensure designs are executed as intended. Key Responsibilities:. Design intuitive and engaging user interfaces for web and mobile applications. Collaborate with developers and product teams to deliver exceptional user experiences. Create prototypes, mockups and implement those designs into functional web pages or applications. Writing efficient, optimized code to ensure fast load times and smooth interactions for the user. Working closely with UI/UX designers to ensure the interface matches the intended look and user experience. Required Qualifications:. 2+ years of experience in UX/UI design. Proficiency in design tools such as Sketch, Figma, Adobe XD, or similar. Strong understanding of user-centered design principles and best practices. Why Join Us. Competitive pay (‚1200/hour). Flexible hours. Remote opportunity. NOTEPay will vary by project and typically is up to Rs. 1200 per hour (if you work an average of 3 hours every day that could be as high as Rs. . Shape the future of AI with Soul AI!.

:. Soul AI is a pioneering company founded by IIT Bombay and IIM Ahmedabad alumni, with a strong founding team from IITs, NITs, and BITS. We specialize in delivering high-quality human-curated data, AI-first scaled operations services, and more. . We are seeking a UI/UX Engineer with a strong design portfolio and at least 2 years of experience to create visually stunning and user-friendly digital experiences. You will collaborate with developers to ensure designs are executed as intended. Key Responsibilities:. Design intuitive and engaging user interfaces for web and mobile applications. Collaborate with developers and product teams to deliver exceptional user experiences. Create prototypes, mockups and implement those designs into functional web pages or applications. Writing efficient, optimized code to ensure fast load times and smooth interactions for the user. Working closely with UI/UX designers to ensure the interface matches the intended look and user experience. Required Qualifications:. 2+ years of experience in UX/UI design. Proficiency in design tools such as Sketch, Figma, Adobe XD, or similar. Strong understanding of user-centered design principles and best practices. Why Join Us. Competitive pay (‚1200/hour). Flexible hours. Remote opportunity. NOTEPay will vary by project and typically is up to Rs. 1200 per hour (if you work an average of 3 hours every day that could be as high as Rs. . Shape the future of AI with Soul AI!.

:. Soul AI is a pioneering company founded by IIT Bombay and IIM Ahmedabad alumni, with a strong founding team from IITs, NITs, and BITS. We specialize in delivering high-quality human-curated data, AI-first scaled operations services, and more. . We are seeking a UI/UX Web Developer with a strong design portfolio and at least 2 years of experience to create visually stunning and user-friendly digital experiences. You will collaborate with developers to ensure designs are executed as intended. Key Responsibilities:. Design intuitive and engaging user interfaces for web and mobile applications. Collaborate with developers and product teams to deliver exceptional user experiences. Create prototypes, mockups and implement those designs into functional web pages or applications. Writing efficient, optimized code to ensure fast load times and smooth interactions for the user. Working closely with UI/UX designers to ensure the interface matches the intended look and user experience. Required Qualifications:. 2+ years of experience in UX/UI design. Proficiency in design tools such as Sketch, Figma, Adobe XD, or similar. Strong understanding of user-centered design principles and best practices. Why Join Us. Competitive pay (‚1200/hour). Flexible hours. Remote opportunity. NOTEPay will vary by project and typically is up to Rs. 1200 per hour (if you work an average of 3 hours every day that could be as high as Rs. . Shape the future of AI with Soul AI!.

: Job Title - Engineer, AS Location - Bangalore, VTP Role Description Build and support applications as full stack developer - Java, React, angular, micro services, Sql. End to end technical design, development, stabilization, and enhancement of distributed applications. Collaborate with architect, business analyst, developers, and SCRUM master to deliver suitable solution which can cope with the business need. Good understanding of Kafka and other messaging platforms. GCP experience to help onboard apps to GCP. Ensure a high-quality standard of deliverables according to Industry standards and best practices. Prepare project-related documentation Confluence, JIRA updates, provide support on compliance and audit checking Project relevant documentation, ensure compliance and audit policies are strictly followed. Provide professional consultancy and support in response to the queries from developers and business on security access Work closely with global and regional stakeholders and global development team on mandatory / regulatory / development projects. Ensure systems complying with group infrastructure and security policies and standards. Experience of working in a multicultural environment demonstrable ability to adapt to different cultures. What well offer you 100% reimbursement under childcare assistance benefit (gender neutral) Sponsorship for Industry relevant certifications and education Accident and Term life Insurance Your key responsibilities Lead developer full stack (Java, Microservices, React primarily). Should be able to review code and help the team. Integrate with CI/CD pipeline , sonar scan and unit test coverage. Hands on experience on various technologies and should be able to lead the team on technical architecture. Collaborate with global stakeholders and business partners for application /product delivery. Experience of grooming and leading the team. The role is expected to carry strong technical, programming, analytical and troubleshooting skills. Ability to bring in strong Engineering culture within the team with CI/CD, Sonar scans and one click deployments. Responsible for providing Level 3 production support, change management for the assigned applications. Need to be able to diagnose/triage/resolve production incidents. Need to work with vendor products within Bank and be able to design/develop/enhance applications/product. Responsible to help with hiring activities, talent management. Your skills and experience Hands on experience with technologies such as Java and React JS primarily and knowledge of Springboot , Kafka, Cloud, DevOps , Unit testing tools like Junit. Strong agile skills with running app Dev , Dev Ops. Expertise on build tools Jenkins , Git , TeamCity, GitHub Actions. Functional expertise working in a financial bank domain would be huge benefit. Strong team player who also can work under pressure, independently and proactively while balancing competing priorities to achieve results on complex new development and integrations. How well support you About us and our teams Please visit our company website for further information: https://www.db.com/company/company.htm We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively. Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group. We welcome applications from all people and promote a positive, fair and inclusive work environment.

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver No Performance Parameter Measure 1 Process No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback 2 Self- Management Productivity, efficiency, absenteeism, Training Hours, No of technical training completed Mandatory Skills: Procurement(RTP).

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback2Self- ManagementProductivity, efficiency, absenteeism, Training Hours, No of technical training completedMandatory Skills: Procurement(RTP). Experience1-3 Years.

Job Area: Interns Group, Interns Group > Interim Engineering Intern - SW Qualcomm Overview: Qualcomm is a company of inventors that unlocked 5G ushering in an age of rapid acceleration in connectivity and new possibilities that will transform industries, create jobs, and enrich lives. But this is just the beginning. It takes inventive minds with diverse skills, backgrounds, and cultures to transform 5Gs potential into world-changing technologies and products. This is the Invention Age - and this is where you come in. General Summary: Job Area :Engineering - Software Job Location Hyderabad / Bangalore / Chennai / Noida As a software engineer, you will design, develop Software for Qualcomm’s mobile chipsets which are based on cutting edge technology. Qualcomm is looking for energetic, creative and self-driven engineer to work in Multimedia Technologies such as Audio and Video codecs, Image Processing, Wireless Modem Technologies, such as 4G, WiFi, Bluetooth, Self-Organizing Networks. Platform Level SW, such as, Linux, Android, Windows, Board Support Packages. IOT Technologies, for Connected Cameras, Smart Assistants, Drones, Virtual Reality, Augmented Reality. Campus Grads will be working on following areas: Development of real-time embedded software and device drivers Mobile SW development for Windows Mobile, Android or Linux Good understanding of OS concepts, Data structures, etc C/C++ and object oriented design Wireless network standards such as CDMA/GSM/UMTS/LTE Linux/UNIX, Linux Drivers, Linux Kernel Development Protocols such TCP/UDP/IP/SIP/RTP etc Multimedia technologies including Audio, Video, Imaging Excellent analytical and problem solving skills Ability to collaborate and work in teams. Good verbal and written communication skill Opportunities include SW development for Android, Window Mobile based Embedded Platforms Multimedia software stack, firmware and driver Development Wireless Modem and connectivity Software and Firmware Development Communication protocol stack Software Development Kernel, BSP and Device Driver Development Application SW and UI development. SW Architecture for embedded devices based on Android, Windows. Design and development based on Object oriented programming. EducationMasters, BachelorsComputer Science Engineering, Communication Engineering, ECE, Applicants Qualcomm is an equal opportunity employer. If you are an individual with a disability and need an accommodation during the application/hiring process, rest assured that Qualcomm is committed to providing an accessible process. You may e-mail myhr.support@qualcomm.com or call Qualcomm's toll-free number found here . Upon request, Qualcomm will provide reasonable accommodations to support individuals with disabilities to be able participate in the hiring process. Qualcomm is also committed to making our workplace accessible for individuals with disabilities. Qualcomm expects its employees to abide by all applicable policies and procedures, including but not limited to security and other requirements regarding protection of Company confidential information and other confidential and/or proprietary information, to the extent those requirements are permissible under applicable law. To all Staffing and Recruiting Agencies: Please do not forward resumes to our jobs alias, Qualcomm employees or any other company location. Qualcomm is not responsible for any fees related to unsolicited resumes/applications. If you would like more information about this role, please contact Qualcomm Careers.

Notice Period : Immediate to 30 Days Preferred Job Summary : We are seeking a highly skilled Oracle SBC Engineer with hands-on experience in Oracle Acme Packet SBC solutions. The ideal candidate will be responsible for the design, implementation, configuration, and support of Oracle SBC in enterprise or carrier-grade environments. Key Responsibilities : - Configure, deploy, and maintain Oracle SBC (Acme Packet) solutions across customer or network environments. - Perform advanced troubleshooting and root cause analysis of SBC-related issues. - Work on SIP signaling, media negotiation, and NAT traversal across networks. - Integrate SBC with VoIP infrastructure, IP-PBXs, IMS, or cloud platforms. - Collaborate with voice network teams and stakeholders to ensure optimal performance and security. - Monitor SBC systems and proactively identify and resolve performance bottlenecks. - Document technical designs, configuration guides, and operational procedures. - Participate in upgrades, patches, and system migrations as required. Required Skills & Experience : - 58 years of relevant experience in Oracle SBC / Acme Packet solutions. - Strong understanding of SIP, RTP, VoIP, IMS, and telecom protocols. - Experience with network security, NAT, firewalls, IP routing, and QoS. - Proficient in SBC configuration, call flow analysis, trace/debug, and troubleshooting. - Familiarity with voice services and infrastructure (VoIP gateways, SIP trunks, IP-PBX, Softswitches). - Exposure to cloud telephony or IMS environments is a plus. - Ability to write and maintain SBC routing and transformation rules. - Strong documentation and communication skills.