212 Rtp Jobs - Page 2

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Mandatory Skills: Procurement(RTP) .>

We are looking for a skilled IT professional with 2 to 7 years of experience to join our team as an Executive IT in ACME SERVICES PRIVATE LIMITED, located at 6887024. The ideal candidate will have a strong background in IT and excellent problem-solving skills. Roles and Responsibility Manage and maintain the company's computer systems and networks. Troubleshoot and resolve technical issues efficiently. Provide technical support to employees and clients. Develop and implement new technology solutions to improve efficiency. Collaborate with other departments to achieve business goals. Ensure data security and integrity. Job Requirements Minimum 2 years of experience in IT. Strong knowledge of computer systems and networks. Excellent problem-solving and communication skills. Ability to work independently and as part of a team. Strong analytical and troubleshooting skills. Familiarity with new technology trends and solutions.

We are looking for a skilled IT professional with 2 to 7 years of experience to join our team as an Executive IT in ACME SERVICES PRIVATE LIMITED, located at 6887024. The ideal candidate will have a strong background in IT and excellent problem-solving skills. Roles and Responsibility Manage and maintain the company's computer systems and networks. Troubleshoot and resolve technical issues efficiently. Provide technical support to employees and clients. Develop and implement new technology solutions to improve efficiency. Collaborate with other departments to achieve business goals. Ensure data security and integrity. Job Requirements Minimum 2 years of experience in IT. Strong knowledge of computer systems and networks. Excellent problem-solving and communication skills. Ability to work independently and as part of a team. Strong analytical and troubleshooting skills. Familiarity with new technology trends and solutions.

Principal Engineer (Medtech) About the Role We are seeking a highly experienced Principal Engineer to join our MedTech engineering team.The ideal candidate will bring deep expertise in Cloud, Video technologies, and Edge AI to design and deliver innovative healthcare solutions. This role requires strong technical leadership, hands-on engineering skills, and a proven background in the MedTech domain. Key Responsibilities Lead architecture, design, and implementation of MedTech solutions using Cloud, Video, and Edge AI technologies. Partner with cross-functional teams (Product, Research, and Engineering) to deliver scalable, secure, and compliant healthcare applications. Drive innovation in connected health, video-based diagnostics, and AI at the edge. Ensure adherence to healthcare compliance standards (HIPAA, FDA, MDR, etc.). Mentor and guide engineering teams, fostering technical excellence and best practices. Evaluate new tools, technologies, and frameworks to enhance product capabilities. Required Skills & Experience 12+ years of experience in software engineering with strong exposure to MedTech / Healthcare domain. Proven expertise in Cloud platforms (AWS, Azure, or GCP). Strong knowledge of Video technologies (video streaming, processing, WebRTC, RTP/RTSP). Hands-on experience with Edge AI frameworks (TensorRT, OpenVINO, or similar). Proficiency in microservices, APIs, containerization (Docker, Kubernetes). Strong focus on data security, privacy, and compliance in healthcare applications. Excellent leadership, communication, and problem-solving skills. Preferred Qualifications Experience in IoMT (Internet of Medical Things) or connected devices. Background in medical imaging, diagnostics, or remote patient monitoring. Contributions to patents, publications, or open-source initiatives. Location-Remote, Delhi NCR, Bangalore, Chennai, Pune, Kolkata, Ahmedabad, Mumbai, Hyderabad

You have a great opportunity to join our team as a Redhat OpenShift Container Platform (OCP) Specialist. In this role, you will be responsible for managing the performance, availability, and health of Redhat OpenShift clusters. Your expertise in Docker, Kubernetes, Grafana, Prometheus, and CEPH Storages will be crucial to proactively addressing issues and troubleshooting as they arise on the platform. Your responsibilities will include providing L2-level support for incidents and problems related to Redhat OpenShift Container platform (OCP), as well as configuration management and fault management experience. Additionally, your knowledge of Volume(PV,PVCs), Secrets, Service accounts, and hands-on experience with infra HW knowledge of HP/DELL will be valuable assets in this role. To excel in this position, you should have excellent troubleshooting and problem-solving skills, as well as the ability to develop automation scripts to streamline routine tasks. A Red Hat Certified OpenShift Certification will be considered an added advantage. In terms of contribution and learning, you will be involved in Configuration Management of IMS and UDM network, VoLTE architecture, SIP, RTP, Diameter protocols, and network security & compliance. You will also gain exposure to documentation & reporting, helping maintain technical documentation, network diagrams, and performance reports. Key Skills And Experience: - Total Experience: 3-8 Years - Strong understanding of VoLTE architecture, IMS, SIP, RTP, and Diameter protocols - Experience with SBC, TAS, CFX, and OpenShift Cloud in VoLTE networks - Hands-on experience in VoLTE and UDM node - Hands-on experience of SDM Nodes - Hands-on experience on Redhat Openshift Container platform (OCP) If you are looking to make a positive impact on people's lives and contribute to a more productive, sustainable, and inclusive world, Nokia is the place for you. We offer continuous learning opportunities, well-being programs, and an inclusive culture where you can thrive and be empowered to succeed. Join us at Nokia, where respect and inclusion are at the core of our values.,

As a UCaaS Developer, you will be responsible for developing and optimizing WebRTC-based calling solutions using platforms such as Jitsi, Janus, or Zoom APIs. Your expertise in media servers will be key in efficiently handling real-time audio/video streaming. You will implement SIP, VoIP, and RTC protocols to ensure seamless communication. Integrating third-party UCaaS platforms like Twilio, Vonage, and Microsoft Teams will be part of your daily tasks. Your role will also involve designing and maintaining scalable and secure real-time communication applications. You will develop Node.js-based microservices for signaling, session management, and media control. Optimizing latency, bandwidth usage, and call quality to enhance user experience will be crucial. Implementing security best practices for encryption, authentication, and data protection in WebRTC calls will also be within your scope. Troubleshooting and debugging real-time communication issues across various network conditions will be a part of your routine. Collaboration with frontend teams to ensure seamless WebRTC integrations is essential for success in this role. You should possess 3+ years of experience in WebRTC development and media server integration. Your strong expertise in Jitsi, Janus, Zoom SDK, or similar WebRTC platforms will set you apart. Proficiency in Node.js for backend implementation and API development is required. Experience with SIP, VoIP, STUN/TURN, ICE candidates, and signaling protocols is necessary. Hands-on experience with real-time streaming technologies like RTSP, RTP, HLS, or DASH is preferred. Knowledge of Unified Communications (UCaaS) platforms such as Twilio, Vonage, or Microsoft Teams is essential. Familiarity with containerization (Docker, Kubernetes) for deploying RTC applications is desired. Understanding load balancing and scaling strategies for media servers will be beneficial. Knowledge of networking, NAT traversal, and WebRTC optimization techniques will be advantageous. Preferred qualifications include experience with AI-driven noise cancellation, echo reduction, or speech analytics. Knowledge of real-time chat and messaging solutions is a plus. Prior experience with cloud-based media server deployments on platforms like AWS, GCP, or Azure is beneficial. Experience with server-side event handling using Web Sockets or Socket.IO will be an added advantage.,

So, what’s the role all about? We are seeking an experienced technicial Product Manager to join the core Platform team at NICE CXone. The Product Manager is responsible for the planning and execution of the current and future roadmap for core voice media handling in CXone ACD. Your ability to be a master in this role will build on your knowledge of CTI, SIP, Session Border Controllers, integration of text to speech and speech recognition solutions, RTP, SRTP, SIPRec, and streaming RTP over HTTPS overlayed with experience in scalable, highly reliable, and highly available cloud solutions. This position includes: Ideation, Analysis, Planning, Development, Launch and Adaptation. The position will required a close, collaborative relationship with engineering, sales, operations, marketing and support to ensure sales, performance, reliability, customer satisfaction goals are met while aligning with the company’s overall strategy and goals. How will you make an impact? Product Strategy: Develop and implement product strategies that align with the company's vision and market demands and drive tactical delivery of short-term items. Market Analysis: Conduct thorough market research and competitive analysis to identify opportunities and threats. Product Development: Collaborate with cross-functional teams, including engineering, User Experience, and marketing to drive product development from ideation to launch. Expect to work directly with Developers in the USA and India. Customer Focus: Gather and prioritize customer feedback to ensure product features meet customer needs and enhance user experience. You will be expected to work directly with account management teams to help answer questions and direct concerns to relevant teams. Roadmap Management: Create and maintain a detailed product roadmap, ensuring timely delivery of product milestones. This includes creating JIRA artifacts, tracking, these and escalating any potential issues as they arrive with recommendations on resolution. Performance Metrics: Define and track key performance indicators (KPIs) to measure product success and inform decision-making. Stakeholder Management: Effectively communicate product vision, strategy, and progress on short and long term requirements to internal and external stakeholders. Have you got what it takes? 7+ years as a Product Manager working in a SaaS environment following Agile software delivery and SDLC processes are required. Current or previous experience working with telephony infrastructure like SIP, CTI, Session Border Controllers Current or previous work experience with cloud-based solutions that demand high scalability and high reliability Experience and/or knowledges of the CCAAS space, either as a development, integrator, vendor, or even user Demonstrated ability to be a self-starter, work independently with a heightened sense of urgency and make data-driven decisions. Demonstrate how your skills can utilize and be amplied by AI tools and technology Demonstrated ability to understand and translate non-technical feature descriptions into structured use cases, requirements, and specifications for technical audiences. Ability to personally interact with customers, prospects, sales, executive management, and technical engineering resources, adjusting communications to the situation and successfully understanding and communicating product capabilities and priorities to each audience. Excellent oral and written communication skills in English including vocabulary, spelling, composition, and grammar. Ability to read, understand, interpret and convey technical information to both technical and executive audiences Ability to develop positive, healthy, honest and authentic working relationships, where you employ active listening, and are still able to challenge and question concepts and proposals Ability to influence cross-functional teams without formal authority. Bachelor’s degree or equivalent experience in business, Marketing, Engineering, or a related field; MBA desirable but not required Requisition ID: 7979 Reporting into: Director, Product Management Role Type: Individual Contributor

About The Role - Grade Specific VOIP/CUCM/COLLAB Cisco Call Manager Cisco Unified Unity Connection Cisco Call Manager Express Cisco Unified Contact Centre Express Cisco IP Phones and Unified Clients Cisco Voice Gateways, Gatekeepers, Cisco IM and Presence, Jabber, CUPS, XMPP , Federation. Signaling Protocols MGCP, H323, Skinny, SIP Cisco Video Conferencing Technology (TMS, VCS Control/ Expressway servers, SX, MX, Room Kit, Cisco WebEx Room series etc.) Cisco Attendant console applications (CUEAC, CUBAC, CUDAC

You are a talented React Native Developer with a solid foundation in WebRTC APIs and Media Processing & Streaming technologies. Your main responsibility will be to integrate real-time communication features into mobile applications using WebRTC APIs like getUserMedia, RTCPeerConnection, and RTCDataChannel. It is crucial for you to have experience in handling video/audio streams and ensuring seamless integration with backend media servers such as Mediasoup. Your key responsibilities will include integrating with Media Servers like Mediasoup for media processing and streaming, understanding and implementing SFU and MCU concepts, ensuring compatibility and efficient handling of video/audio streams across devices, implementing networking protocols like STUN/TURN/ICE for NAT traversal, and optimizing RTP/RTCP/SRTP for secure media streaming. Additionally, you will be responsible for implementing WebSocket and WebRTC signaling mechanisms for real-time communication. To qualify for this role, you must have 1-2 years of proven experience in React Native development, a strong proficiency in WebRTC APIs and related protocols, experience with Media Servers like Mediasoup, familiarity with networking protocols such as STUN/TURN/ICE, RTP/RTCP/SRTP, experience with WebSocket and WebRTC signaling mechanisms, excellent problem-solving skills, and the ability to troubleshoot complex issues. Strong communication skills and the ability to work effectively in a collaborative team environment are also essential. In return, you will have the opportunity to work with cutting-edge technologies in a dynamic team environment, access to career growth and development opportunities, flexible work hours, and remote work options. If you are passionate about mobile development and possess a strong background in React Native and WebRTC, we welcome you to apply and become a part of our innovative team.,

As an Executive NOC Engineer at our Voice NOC & Technical Assistance Centre, you will play a crucial role in providing comprehensive technical support for a leading US-based telecom client. Your expertise in Voice Operations, covering services such as Hosted PBX, SIP Trunking, PRI, Toll-Free Services, and more, will be instrumental in ensuring seamless operations. Your responsibilities will include handling Tier 1 to Tier 3 support for various telecom voice services, conducting proactive alarm monitoring, troubleshooting network components, analyzing SIP/SS7 traces, and resolving incidents within SLA constraints. Your key responsibilities will involve providing end-to-end technical support for telecom voice services, including Hosted PBX, Local Phone Services, SIP Trunking, PRI, Toll-Free, Audio Conferencing, and Long Distance. You will be responsible for managing the full incident lifecycle, from ticket creation to resolution, and communicating effectively with clients and vendors. Additionally, you will play a vital role in maintaining core network components, conducting fraud analysis, troubleshooting call quality issues, and supporting various unified communications platforms. To excel in this role, you should have a strong background in Voice NOC/Telecom Operations, particularly in serving US-based commercial telecom customers. Proficiency in handling telecom voice protocols such as SIP, SS7, and RTP is essential. Hands-on experience with Cisco Unified Communications Manager, Avaya Aura Contact Center, and other related technologies will be beneficial. Furthermore, your ability to analyze SIP/SS7 traces, raw switch logs, and troubleshoot transport and switching infrastructure will be critical for success in this position. In summary, as an Executive NOC Engineer, you will be a key player in ensuring the smooth operation of telecom voice services for our esteemed client. Your technical expertise, proactive approach to issue resolution, and strong vendor coordination skills will be invaluable in delivering high-quality service and maintaining client satisfaction.,

You will have a strong working background in telephony, AudioCodes (SBC/ATA), MS TEAMS, and legacy Nortel PBX platforms. Managing multiple projects simultaneously requires excellent Project Management skills/experience. You must possess the following skills and knowledge: - Configuring SIP gateways (i.e. AudioCodes M800 to the M1000-M4000 models) according to technical specifications on features and functionality such as manipulation and routing rules. - Expert technical knowledge of TDM and IP Telephony systems components. Strong understanding of various protocols in the IP Telephony space. - Good working knowledge of data networking required for setting up IP telephony, specifically TCP/IP, SIP, RTP, SRTP, DHCP, DNS, AD/AAD, SQL, VLAN, and QoS. - Ability to create, read, interpret, communicate, and implement design specs (i.e. floorplans, cable routing, rack layout, As-Built docs, etc.). - Expert problem resolution, identification, and decision-making skills. - Strong communication skills, both oral and written. Ability to communicate strategies, methodology, and status to work group members, project team, and senior management. - Strong planning, organizing, and coordination skills. Able to understand the relationship of components. Anticipate and effectively deal with problems and roadblocks. Join us at Wipro and be part of the reinvention. We are transforming into a modern Wipro, an end-to-end digital transformation partner with bold ambitions. We seek individuals inspired by reinvention, who are willing to evolve constantly - personally, professionally, and in skills. Our DNA is about change - as the world evolves, so do we. Be part of a purpose-driven business that empowers you to design your reinvention. Realize your ambitions at Wipro. Applications from people with disabilities are warmly welcomed.,

As a Senior Voice Integration Engineer at R Systems in Bangalore, with over 9 years of experience, you will play a crucial role in designing, developing, and implementing systems for real-time anomaly detection in voice recordings and data reconciliation workflows. Your expertise in C/C++ programming, algorithms, and data structures will be essential for this role. Your responsibilities will include hands-on experience with voice and data protocols such as SIP, SDP, RTP, CSTA/TSAPI, and NATS. You will lead and support integration efforts across telephony systems like Cisco, Avaya, Genesys, and Mitel, as well as implement and maintain CTI and CRM integrations to enhance contact center performance. Collaborating with cross-functional teams, you will drive solutions across engineering, infrastructure, and operations, contributing to technical documentation, architectural planning, and performance tuning. Your strong understanding of contact center operations, telephony systems integration, and recording platforms will be key in ensuring system reliability, scalability, and high availability. To excel in this role, you must possess a Bachelor's or Master's degree in Engineering, Computer Science, or a related field, along with deep expertise in network troubleshooting, protocol analysis, and network fundamentals. Strong communication skills, analytical thinking, and problem-solving abilities are essential for success in this position.,

You are invited to join our team as a Network & Voice Operations Engineer in Chennai. With 2 to 4 years of experience, you will play a crucial role in NOC operations, focusing on incident management, voice technologies, and messaging systems. As part of our 24/7 operational environment, your proactive approach and strong communication skills will be essential. Your responsibilities will include monitoring network operations round the clock, triaging incidents, conducting health checks, and collaborating with teams to resolve issues effectively. Additionally, you will be managing incidents using ITSM tools, ensuring SLA adherence, and following ITIL best practices. In the domain of voice operations, you will support VoIP systems, troubleshoot SIP, RTP, and SBC issues, analyze call flows, and maintain documentation for voice infrastructure. While experience in messaging support is preferred, it is not mandatory. Basic understanding of SMS/MMS flows and familiarity with SMSC, SMPP, and message routing will be advantageous. Key skills and competencies required for this role include hands-on experience in NOC or Network Operations, strong knowledge of VoIP technologies, incident management tools, and monitoring systems. Excellent communication skills, a willingness to work 24x7 shifts, including nights and weekends, are essential requirements. Having knowledge of SMS C, SMPP protocols, and SMS/MMS routing will be beneficial. Qualifications such as a Bachelors degree in Engineering, Computer Science, or related field, along with industry certifications like CCNA, CompTIA Network+, will be advantageous in this role. Join us in this exciting opportunity to make a difference in our network and voice operations.,

We are seeking a highly skilled and experienced Senior Engineering Manager, Development to join our team. The Senior Engineering Manager, Development will take charge of leading the development of cloud based RingCentrals Phone capabilities. The ideal candidate will have a strong background in server side software development and a proven track record of successful project leadership. This role demands a collaborative leader with a strong sense of ownership, accountability, and priority management skills, capable of building and nurturing a high-performing team. Note : We are looking for hands on experience on modern C++ (11, 14, 17 later) Cloud Experience and Microservices is Mandatory. Primary Responsibilities: Lead the design, development, and automation of Server Side (Telco) components of RingCentrals Phone solution to meet business requirements and satisfy top-grade stability and quality standards. Manage a team of developers, and automation engineers, providing technical guidance and mentorship. Implement best practices for software development, data management, and system integration. This is a hands-on role with individual contributions apart from leading the team, actively participating in daily coding and code reviews. Provide technical expertise and support for Teleco-related projects and initiatives. Partner with Product Team and business stakeholders in solution design and troubleshooting of problem escalations. Manage the execution of implementation plans from inception to successful completion, ensuring transparent status reporting. Collaborate closely with cross-functional Project and Program Managers throughout all phases of the initiatives. Maintain high standards of quality in product documentation. Ensure that product documentation remains clear, comprehensive, and up-to-date. Actively participate in applicable compliance, governance and risk management frameworks. Collaborate with peers in design and architectural validations. Adhere to established security, privacy, and data management protocols in accordance with company standards. Take a proactive approach to risk identification and adeptly mitigate potential challenges. Minimum Qualifications, Education and Experience: BS/MS degree or equivalent experience in the field. 15+ years of experience with implementing, supporting and enhancing software products. Min 3+ years in the engineering management position Strong Hands-on experience in developing cloud based backend services using modern C++ (11, 14, 17 or later), linux, open source libraries etc. Hands-on experience on deploying code on public cloud services (AWS, Azure, GCP) using container technologies (docker, k8s). Good understanding of Networking and TCP/UDP protocols troubleshooting Comprehensive knowledge and understanding of SDLC best practices and techniques. Understanding of Agile development methodologies (Scrum, Kanban) Excellent communication, presentation, people management, project management (daily scrum, plan etc) and negotiation skills. Will be a plus Experience in developing high-load, fault-tolerant services; Good to have telecom domain experience. Knowledge of VoIP telephony systems and protocols (e.g., SIP, RTP/RTCP, etc). Experience with modern VoIP phones (Avaya, Polycom, Yealink, Cisco, Avaya, Unify, Alcatel). Familiarity with Python scripting.

As a Technical Support Engineer at Vitelglobal Communications Pvt Ltd, you will be responsible for providing technical support for VoIP-related issues to customers via phone calls and emails. You will diagnose and resolve various VoIP problems such as call quality issues, connectivity problems, and configuration errors. Additionally, you will assist customers with the setup, configuration, and maintenance of VoIP systems. Your role will involve monitoring and maintaining the VoIP infrastructure to ensure optimal performance and uptime. You will collaborate with internal teams to escalate and resolve complex technical issues. It is essential to document and track customer interactions and technical issues in the support ticketing system. Regular system checks and preventative maintenance will be conducted to prevent service interruptions. To excel in this role, you should hold a Bachelor's degree in Telecommunications, Computer Science, Information Technology, or a related field. Proven experience as a VoIP Engineer or in a similar technical support role is required. A strong understanding of VoIP protocols and technologies such as SIP, RTP, and H.323 is essential. Experience with VoIP hardware and software, including PBX systems, IP phones, and softphones, is preferred. Familiarity with networking concepts and technologies like TCP/IP, routers, switches, and firewalls is beneficial. Strong troubleshooting and problem-solving skills are crucial for this position. Excellent communication skills, both verbal and written, are necessary to effectively interact with customers and internal teams. You should be able to work independently as well as part of a team and have a customer-focused approach to provide high-quality support. Certification in VoIP technologies such as CCNA Voice or CCNP Collaboration is a plus. Experience with VoIP service providers and cloud-based VoIP solutions is advantageous. Knowledge of network security practices and protocols will be beneficial in this role. If you meet the qualifications and are interested in this opportunity, please share your updated resume at karuna.s@vitelglobal.com. For further inquiries, you can contact 9347176819.,

MetroGuild is seeking a Network Engineer with VoIP exposure who is excited to work on modern, open-source telephony technologies. You will play a central role in helping us manage and evolve our SIP-based infrastructure using platforms like FreeSWITCH, Kamailio, and related systems with mentoring and guidance provided as needed. This is a hybrid network + telephony + cloud infrastructure role. Prior deep experience in FreeSWITCH or Kamailio is not expected; what we need is strong networking fundamentals, solid Linux experience, familiarity with cloud platforms, and a proactive, learning mindset. You'll be joining a distributed team that builds and supports voice solutions for our customers across the US, EU, and India. Our stack includes Python, ElasticSearch, ReactJS, React Native, Cassandra, AWS, and modern open-source VoIP components. Your responsibilities will include configuring and maintaining SIP-based VoIP infrastructure using FreeSWITCH, Kamailio, and RTP relays, monitoring and troubleshooting SIP signaling, RTP flows, NAT traversal, and WebRTC performance, working closely with React Native and backend developers integrating SIP.js and WebRTC flows, integrating and maintaining SIP trunks (Twilio, VoIP.ms, Airtel, BSNL, etc.), managing internal office LAN/WAN, DHCP/DNS, and network security across teams, administering AWS resources like Route 53 (DNS), S3 (object storage), EC2 instances, ensuring high uptime, secure networking, and proper infrastructure documentation, and extending call routing logic and debugging live systems under production load. Minimum Qualifications: - 1-3 years of experience with FreeSWITCH (Mandatory) - 3-5 years of experience in Networking, DevOps, or Infrastructure Engineering - Strong understanding of networking protocols: TCP/IP, NAT, DNS, SIP, RTP - Hands-on experience managing AWS services, especially Route 53, S3, and EC2 - Prior experience managing or configuring internal corporate networks and routers - Linux system administration and troubleshooting proficiency - Familiar with one scripting/backend language (Python, Java, or Node.js) - Basic exposure to VoIP/SIP concepts and desire to grow into the domain - Good communication and collaboration skills - Bachelor's degree in Computer Science, IT, or a related field. Nice to Have (Optional but Valued): - Exposure to Kamailio / OpenSIPS - Familiarity with WebRTC, SIP.js, and SIP over WebSocket - Experience working with trunk providers (Twilio, Airtel, BSNL, TATA) - Experience with CI/CD, monitoring tools, and Docker-based deployment Work Location: This is an on-site role (Pune) as the telephony infrastructure and internal networking are managed locally. Occasional client site visits may be required based on project needs.,

We are seeking VoIP engineer, who can manage VoIP Switches and VoIP PBX Systems. Candidate should have a deep knowledge in the Contact Center System and Business Communication System. and capable of handling business customers as well.

We are seeking a Senior/ Staff/ Principal Software Engineer with expertise in designing and coding scalable, high-performance distributed systems using Java and cloud technologies. The ideal candidate will have experience working in Contact Center, Call Center, IVR, Call Routing, Dialer Systems, or VoIP technologies and will contribute to building next-generation solutions in a distributed environment. Work Location: Bangalore Work Mode: Hybrid Key Responsibilities: Design, develop, and optimize highly scalable, distributed systems for cloud-based Contact Center and Call Center solutions. Implement real-time voice and call management solutions, including IVR, SIP, ACD, CTI, and Dialer technologies. Develop microservices-based architectures using Java for handling large-scale VoIP, call routing, and telephony applications. Work on cloud-native applications deployed on AWS, Google Cloud, or Azure. Optimize real-time communication protocols such as SIP, RTP, WebRTC, and VoIP technologies. Integrate with CRM, AI-driven analytics, and automation platforms to enhance contact center functionalities. Ensure high availability and low-latency performance for real-time customer interactions. Collaborate with cross-functional teams, including AI, machine learning, and data engineering teams, to integrate intelligence into call center operations. Troubleshoot and resolve production issues, performance bottlenecks, and scalability challenges. Key Skills & Experience: Having decent experience in software engineering with strong expertise in Java Experience in designing and building distributed, cloud-native applications. Experience working with contact center solutions, dialer systems, and call center analytics. Expertise in microservices architecture, Kubernetes, Docker, and RESTful APIs. Hands-on experience with cloud platforms such as AWS, Azure, or Google Cloud. Experience working with real-time streaming architectures and messaging queues (Kafka, RabbitMQ, etc.). Strong problem-solving skills with the ability to debug and optimize complex systems. Understanding of AI-driven automation and integration with customer engagement platforms. Excellent communication and collaboration skills. What We Offer: Medi Claim Benefits Paid Holidays Casual/Sick Leave Privilege Leave Bereavement Leave Maternity Leave Paternity Leave Wellness Coaching Employee Referral Bonus Professional Development Allowances.

About the Role: We are looking for an energetic & experienced person to join the Global Voice cloud OPS team. This position requires in-depth knowledge of Indian VoIP, PSTN, Carrier Partners and the telco transport networks & operations in India This role is focused on expanding launched RC services in the Indian market with full PSTN telco with the RingCentral Cloud UCaaS and CCaaS experience Key responsibilities: Become SME of RC Cloud based UCAAS for Voice, Conferencing, Web Meetings Work directly with Indian Telco Carriers, Regulators and Inspectors be a Champion of RC architecture and compliant solutions Create and manage proof of concept and as implemented models & diagrams for new and existing carriers and trunks Lead and drive new and existing carriers and connections from NDA, MSA and Contract phases into live production in service Manage and assist to create Carrier Interconnection agreements Liaise with cross functional teams for validation of concepts with NetOps team, Telco SBC team, Numbers team, DBAs, Engineering, Product and sales teams Create & maintain pre & post implementation of carrier trunk configurations, diagrams and call flow expectations Design and grow HA carrier configurations with RC Telco Network Components & carriers and to grow and scale with the RingCentral VoIP Network Follow and design operational process and procedure documents and network change management records Join in planning sessions internal and external for all projects related to new and existing carriers trunking changes Identify and scope all steps and tasks needed for each project Create Epic, Master and sub tasks to manage them thru completed for all needed teams involved in task tracking systems Insure that all projects and initiatives are completed on time and on budget Provide administrative management to team of dev ops engineers Lead a team of number analysts Ideal Candidate must have: Knowledge of India telecommunications networks and environments Knowledge of India telecommunications licenses, regulations and laws Knowledge of India telecommunications lawful intercept services Experience and familiarity in PSTN & VoIP terminologies Experience in building and maintaining new and existing relations with carriers in the India market Experience and knowledge of KYC processes and services Working knowledge of India geographic telecom Circles, dial plans Working knowledge of India specific call flow limits related to PSTN and VoIP Partitioning with and without OSP Indian licensed network Experienced in Contract Negotiation & Voice and Data Transport Buying Experienced in sourcing NDA, MSA, Interconnect, Unilateral and Bilateral Agreements Experienced with Carrier/Vendor Invoice Reconciliation and Disputes Experience in measuring, monitoring and augmentations for Capacity Planning Experienced with MOU Usage Cost modeling, Past, Preset, Forecasting Experienced in Least Cost Routing principles for Domestic and Intl traffic Deep Experience with CDR Analysis and with Network Cost Analysis Experienced with methods of sip trunk topology - over www, over peer, over IPsec vpn, over private networks Strong analytical and troubleshooting skills Ability to handle multiple concurrent tasks and projects Experience in leading a technical team Ideal candidate should have: Demonstrated ability to work in a fast paced environment. We want candidates with the entrepreneurial spark! In depth knowledge of Voice PSTN networks and ability to grasp traffic flows in all directions An assertive attitude to take initiative in seeking out solutions for problems to optimize performance and quality Analytical approach to troubleshooting and problem solving that is strong in isolation, triage and correlation Team and cooperative work ethic and approach Explore solutions to problems with consideration of full sense of ownership Excellent email and verbal communications skills working with Vendors and external partners Using a system for creating and managing tickets for tracking and momentum A tenure of at least 5+ years in similar role Must have a high level of technical and analytical knowledge and the ability to handle multiple tasks simultaneously Must have a strong strategic thinking capacity, effective communication skills Existing knowledge of RC Core telephony components is an advantage Ability to create network & call flow diagrams Knowledge of the functional role of a trunk side SBC such as Sonus Networks platform experience with Ribbon Sonus EMS, Sonus SBC, Sonus PSX Advanced level understanding of SIP, RTP, RTCP and related In-depth understanding of MOS Score, Jitter, Delay, etc. and how to plan and consider the effects of these on network designs.

We are seeking a creative and detail-oriented Game Designer to shape the gameplay experience of our online slot games. In this role, you'll work closely with the Art Director, Developers, and Product team to craft innovative and engaging game mechanics, features, and flows. You will play a key role in defining the core gameplay, bonus rounds, and progression systems, ensuring they are fun, balance d, and aligned with the overall creative vision. Responsibilities Game Concept Design: Develop innovative and engaging slot game concepts, including core gameplay, bonus features, and player progression systems. Game Design Documentation: Create and maintain comprehensive Game Design Documents (GDD) that outline game features, math models, symbol behavior, paytables, and UI flow. Collaboration with Teams: Work closely with art, development, and product teams to ensure seamless integration of design elements into the final game. Gameplay Balancing: Fine-tune gameplay mechanics to ensure balance, rewarding progression, and engaging experiences for players. Market Research & Trends: Monitor industry trends and competitor games to bring fresh ideas, improve mechanics, and propose innovative features. Feedback & Iteration: Collect feedback from playtests, analyze performance data, and iterate on game design to improve player engagement and retention. Prototyping: Develop prototypes and wireframes to test and communicate design ideas clearly to the team. Player Experience Optimization: Ensure the design delivers an intuitive, enjoyable, and immersive player experience, adjusting elements as necessary to improve retention. Qualifications Experience: 2+ years of experience designing slot or casino games. Slot Mechanics Knowledge: Deep understanding of slot mechanics, volatility, hit rates, RTP, and player engagement loops. Game Economy & Monetization: Familiarity with game economy balancing and monetization strategies. Documentation Skills: Strong documentation skills and experience using tools like Jira, Confluence, Excel, Figma, or similar. Communication & Collaboration: Solid communication skills and ability to collaborate across multidisciplinary teams. Passion for Slot Games: Passion for slot games and understanding of current trends in the casino gaming market. Mathematical or Analytical Background: Mathematical or analytical background is a plus.

We are seeking a creative and detail-oriented Game Designer to shape the gameplay experience of our online slot games. In this role, you'll work closely with the Art Director, Developers, and Product team to craft innovative and engaging game mechanics, features, and flows. You will play a key role in defining the core gameplay, bonus rounds, and progression systems, ensuring they are fun, balanced, and aligned with the overall creative vision. Your deep understanding of player psychology, slot math, and user experience will be essential in delivering games that captivate and retain players. Responsibilities: Game Concept Design: Develop innovative and engaging slot game concepts, including core gameplay, bonus features, and player progression systems. Game Design Documentation: Create and maintain comprehensive Game Design Documents (GDD) that outline game features, math models, symbol behavior, paytables, and UI flow. Collaboration with Teams: Work closely with art, development, and product teams to ensure seamless integration of design elements into the final game. Gameplay Balancing: Fine-tune gameplay mechanics to ensure balance, rewarding progression, and engaging experiences for players. Market Research & Trends: Monitor industry trends and competitor games to bring fresh ideas, improve mechanics, and propose innovative features. Feedback & Iteration: Collect feedback from playtests, analyze performance data, and iterate on game design to improve player engagement and retention. Prototyping: Develop prototypes and wireframes to test and communicate design ideas clearly to the team. Player Experience Optimization: Ensure the design delivers an intuitive, enjoyable, and immersive player experience, adjusting elements as necessary to improve retention. Qualifications: Experience: 2+ years of experience designing slot or casino games. Slot Mechanics Knowledge: Deep understanding of slot mechanics, volatility, hit rates, RTP, and player engagement loops. Game Economy & Monetization: Familiarity with game economy balancing and monetization strategies. Documentation Skills: Strong documentation skills and experience using tools like Jira, Confluence, Excel, Figma, or similar. Communication & Collaboration: Solid communication skills and ability to collaborate across multidisciplinary teams. Passion for Slot Games: Passion for slot games and understanding of current trends in the casino gaming market. Mathematical or Analytical Background: Mathematical or analytical background is a plus.

We are seeking a creative and detail-oriented Game Designer to shape the gameplay experience of our online slot games. Key Responsibilities Game Concept Design: Develop innovative and engaging slot game concepts, including core gameplay, bonus features, and player progression systems. Game Design Documentation: Create and maintain comprehensive Game Design Documents (GDD) that outline game fea tures, math models, symbol behavior, paytables, and UI flow. Collaboration with Teams: Work closely with art, development, and product teams to ensure seamless integration of design elements into the final game. Gameplay Balancing: Fine-tune gameplay mechanics to ensure balance, rewarding progression, and engaging experiences for players. Market Research & Trends: Monitor industry trends and competitor games to bring fresh ideas, improve mechanics, and propose innovative features. Feedback & Iteration: Collect feedback from playtests, analyze performance data, and iterate on game design to improve player engagement and retention. Prototyping: Develop prototypes and wireframes to test and communicate design ideas clearly to the team. Player Experience Optimization: Ensure the design delivers an intuitive, enjoyable, and immersive player experience, adjusting elements as necessary to improve retention. Requirements Experience: 2+ years of experience designing slot or casino games. Slot Mechanics Knowledge: Deep understanding of slot mechanics, volatility, hit rates, RTP, and player engagement loops. Game Economy & Monetization: Familiarity with game economy balancing and monetization strategies. Documentation Skills: Strong documentation skills and experience using tools like Jira, Confluence, Excel, Figma, or similar. Communication & Collaboration: Solid communication skills and ability to collaborate across multidisciplinary teams. Passion for Slot Games: Passion for slot games and understanding of current trends in the casino gaming market. Mathematical or Analytical Background: Mathematical or analytical background is a plus.

As an R&D Specialist, you will be responsible for designing, developing, and testing innovative software solutions using C++ and performing system testing on Linux. Your role will involve driving the development of advanced technologies, focusing on creating cutting-edge solutions for network infrastructure, cloud technologies, and complex systems. You will have the opportunity to work on pioneering projects in collaboration with global teams, utilizing your expertise in architecture design and research. You are required to have a minimum of 4+ years of programming experience with C++11/C++14/STL on Linux, a good understanding of OOPS/OOAD concepts, and strong working experience in writing multithreaded code and design patterns. Additionally, you should possess a good understanding of protocols such as TCP/UDP/IP, TLS, and socket programming. Knowledge of REST and GRPC based API development, Docker/Kubernetes/Microservice, CI/CD, and familiarity with 3GPP standards, particularly in the IMS/SIP domain, are also essential. It would be beneficial if you have exposure to the LTE/5G domain and media stack with SIP/RTP/RTCP processing, Media Codecs, Gstreamer/ffmeg libraries, etc. Nokia is committed to innovation and technology leadership across mobile, fixed, and cloud networks. Working with us, you will contribute to building the capabilities needed for a more productive, sustainable, and inclusive world. We encourage an inclusive way of working where new ideas are welcomed, risks are taken, and authenticity is valued. At Nokia, you will have access to continuous learning opportunities, well-being programs to support your mental and physical health, employee resource groups, mentoring programs, and highly diverse teams with an inclusive culture where everyone thrives and is empowered. We are dedicated to inclusion and are an equal opportunity employer, with a culture built on the core value of respect. Join our team at Nokia, where we create value for communication service providers and enterprise customers by leading the transition to cloud-native software and as-a-service delivery models. Our team comprises dreamers, doers, and disruptors who push the limits from impossible to possible.,

We are seeking an experienced Dialer Engineer with 3-5 years of expertise in VoIP & Dialer System, focusing on constructing, customizing, and enhancing dialer platforms for large-scale contact center solutions. The perfect candidate will possess profound knowledge in Vicidial, Asterisk, FreeSWITCH, OpenSIPS, and Kamailio, coupled with practical experience in integrating CPaaS and Telephony APIs. Your responsibilities will include installing, configuring, and tailoring Vicidial / GoAutoDial / other dialer systems, managing and optimizing Asterisk / FreeSWITCH / OpenSIPS / Kamailio for call routing and SIP services, implementing and refining Predictive Dialer, Auto Dialer, IVR, and Call Routing, integrating VoIP APIs (Plivo, Twilio, Telnyx, Exotel, Ozonetel, etc.) into dialer solutions, managing SIP Trunks, DID Management, Call Queues, Failover & High Availability, optimizing dialer performance for concurrent calls, scalability, and QoS, troubleshooting and resolving VoIP/Dialer-related issues in production environments, and ensuring security, fraud prevention, and SIP firewalling in VoIP infrastructure. The ideal candidate will possess strong proficiency in Vicidial / Asterisk / FreeSWITCH, familiarity with OpenSIPS / Kamailio (SIP Proxy & Load Balancer), knowledge in SIP, RTP, WebRTC, IVR, Call Recording, Conferencing, integration experience with Plivo, Twilio, Telnyx, Exotel, Ozonetel, experience in VoIP QoS, Load Balancing, and Failover mechanisms. Additionally, experience with Call Center Analytics & Reporting, familiarity with CRM integrations for dialer systems, and exposure to Call Recording, Compliance (DNC, GDPR), and Security best practices would be advantageous. At ORI, you can expect a workplace infused with passion and happiness, an open culture with tremendous growth opportunities, fostering leadership, opportunities to work on cutting-edge technology, and the freedom to innovate with multiple technologies. If you possess a strong expertise in dialer technologies and a drive for crafting innovative contact center solutions, this role is perfect for you.,

Game Designer Role We are seeking a creative and detail-oriented Game Designer to shape the gameplay experience of our online slot games. In this role, you'll work closely with the Art Director, Developers, and Product team to craft innovative and engaging game mechanics, features, and flows. Key Responsibilities: Develop innovative and engaging slot game concepts, including core gameplay, bon us features, and player progression systems. Create and maintain comprehensive Game Design Documents (GDD) that outline game features, math models, symbol behavior, paytables, and UI flow. Work closely with art, development, and product teams to ensure seamless integration of design elements into the final game. Fine-tune gameplay mechanics to ensure balance, rewarding progression, and engaging experiences for players. Monitor industry trends and competitor games to bring fresh ideas, improve mechanics, and propose innovative features. Collect feedback from playtests, analyze performance data, and iterate on game design to improve player engagement and retention. Develop prototypes and wireframes to test and communicate design ideas clearly to the team. Evaluate design to ensure an intuitive, enjoyable, and immersive player experience, adjusting elements as necessary to improve retention. Requirements: 2+ years of experience designing slot or casino games. Deep understanding of slot mechanics, volatility, hit rates, RTP, and player engagement loops. Familiarity with game economy balancing and monetization strategies. Strong documentation skills and experience using tools like Jira, Confluence, Excel, Figma, or similar. Solid communication skills and ability to collaborate across multidisciplinary teams. Passion for slot games and understanding of current trends in the casino gaming market. Mathematical or analytical background is a plus. This is an exciting opportunity to bring your creativity to life and contribute to the development of visually stunning and engaging online slot games