180 Rtm Jobs - Page 2

Roles and Responsibilities Provide real-time analysis of workforce capacity, utilization, and performance to support business decisions. Strong knowledge of Power Bi & Excel. Develop and maintain accurate forecasts for labor demand, including daily schedules and staffing plans. Collaborate with stakeholders to identify areas for improvement in workforce planning, rostering, and scheduling processes. Conduct KPI monitoring and reporting to ensure compliance with SLAs (Service Level Agreements) and KPIs (Key Performance Indicators). Perform root cause analysis on variances from planned targets using tools like Power BI. Desired Candidate Profile 3-5 years of experience in Workforce Management ...

Must have Min 3yrs exp in WFM Real time Management/ Real Time Monitoring Intraday real time monitoring of service levels for all queues 24/7/365 Fluent in English US Shifts Call 8447780697 send CV monu@creativeindians.com

Role & responsibilities Job Description: Objective: Ensuring smooth and timely delivery of orders to all its customers and maintaining 90% fill rates. Title: Team Leader -RTM Function: Commercial Work Location: Baroda Job Responsibilities: Compiling the orders and following the PJP. Ensure healthy ROI of Distributors Conduct regular meetings with all the cross-doc agents. Analysing the stock level and reporting it to the sales department to take the orders accordingly. Integration of requisitions made by the sales department and making the route for their delivery. Making provisions for emergency deliveries. Checking the dispatched material for retail outlets and Cross Docs. Ensuring the ord...

Role & responsibilities Trade Marketing Preferred candidate profile

As a Compliance Test Engineer, you will be responsible for the following: - Designing and executing manual test cases for SymphonyAI NetReveal AML TM (Transaction Monitoring) and SymphonyAI NetReveal CRR (Customer Risk Rating). - Demonstrating good experience with applications like Firco, FRSM, Compliance systems, and their interface dependencies. - Possessing a strong understanding of AML, Risk Management, and compliance management. - Conducting exploratory testing, defect reporting, Requirement Traceability Matrix (RTM), and Test Environment Management. - Having good experience in System Integration Testing (SIT) and User Acceptance Testing (UAT) for Compliance systems modules. - Performin...

Role Overview: As a Project Services Member Technical G2L1 / Senior Member Technical G2L2, you will be responsible for various aspects of project management, stakeholder management, and scope management. Your role will involve requirements gathering from clients and vendors, providing impact and gap analysis, creating contingency plans, and offering alternative solutions. Strong communication skills, experience in Agile and Waterfall models, understanding of SDLC phases, and proficiency in developing complex SQL queries will be essential for this role. Key Responsibilities: - Gather requirements from clients and vendors - Provide effective impact and gap analysis based on received requiremen...

Job description Would be responsible for Real time queue monitoring (RTQM) Would be responsible for sending Intraday reporting (Hourly Interval Reports, Productivity Reports) Will have to manage client Interaction Would constantly monitor, track, document and communicate real time floor activities in terms of adherence to process defined AUX/ ACW/ BREAKS & SHIFTS Would ensure availability of analysts on phones/chats as per the business model requirement. Must have worked on IEX Maintaining SL, calculation of shrinkage, attrition Location : - Navi Mumbai

At Delhivery , were building the operating system for commerce in India with world-class infrastructure, advanced technology, and deep logistics expertise. Were looking for sharp, driven professionals to join our Strategy team and help shape our next phase of growth. Role: Manager – Strategy Location: Bangalore What You’ll Do: Drive growth initiatives and new business opportunities Analyze profitability and identify margin improvement levers Lead pricing, forecasting, and competitive intelligence projects Work with Product, BD, and Finance teams on strategy and execution Who Can Apply: IIT/NIT graduates with 2–3 years of experience in strategy or similar roles. OR CA professionals with 2+ ye...

Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations. Role and Key Responsibilities: Prepare and maintain real-time reports Handle client requirements effectively and promptly Develop and automate reporting solutions to improve efficiency Ensure data accuracy and timely delivery of reports Collaborate with internal teams to support operational needs Identify process improvement opportunities and implement solutions Maintain confidentiality and complia...

Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : ALIP Product Configuration Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education As a Product Configurator, you will be responsible for designing, building, and configuring applications to meet business process and application requirements. Your typical day will involve working with ALIP Product Configuration, Product Development Management, and ALIP Development to deliver impactful data-driven solutions. Roles & Responsibilities: Requirement An...

Job Title: Workforce Management (WFM) Executive Customer Service OperationsLocation: Gurugram, Haryana Reports To: Manager – Customer Service Operations Role Overview: The WFM Executive will play a key role in ensuring smooth and efficient operations within the Customer Service team at Global Assure. This role involves forecasting, scheduling, and real-time workforce management to help deliver consistent, high-quality customer experiences while meeting SLA and TAT commitments. Key Responsibilities: Prepare and maintain staffing forecasts and schedules aligned with call volumes, peak hours, and business requirements. Monitor real-time queue performance , agent occupancy, and service levels to...

As a Senior Member Technical G2L2 at ADP Lyric HCM, your role is crucial in supporting the business organization to achieve departmental KPIs by delivering Consulting and Project services to ADP Clients within established standards and timeframes. Key Responsibilities: - Define client requirements, conduct gap analysis, document findings, and assist in coordinating the build and configuration processes. - Collaborate with internal and external client stakeholders to develop executable plans encompassing both functional and technical project aspects. - Offer best practice solutions tailored to customer-defined business needs and rules. - Successfully implement custom solutions and associated ...

Seeking a CSV Engineer to lead validation of LabVantage LIMS 8.7Hamilton integration via Scitara DLX , using Kneat Gx for lifecycle management. Ensure GxP/21 CFR Part 11 compliance, collaborating with QC, QA, IT, and vendors .

Role Summary: The Real-Time Analyst (RTA) plays a critical role in ensuring operational efficiency and service delivery performance by actively monitoring, analyzing, and managing real-time activities across multiple queues. This role serves as the first line of defense to ensure service levels and performance metrics are achieved, while supporting operations with timely and accurate reporting, issue escalation, and actionable insights. Key Responsibilities: A. Real-Time Monitoring & Queue Management Monitor real-time call, chat, or case queues to ensure service level goals are met consistently. Track and manage agent availability, idle time, and adherence in alignment with intraday staffing...

Role & responsibilities Conduct sales audits in various territories to evaluate sales performance and processes. Collaborate with the sales team to understand and document sales workflows. Identify inconsistencies orinefficiencies in sales operations and report findings. Analyze sales data to assess compliance with company policies and objectives. Provide actionable insights and recommendations for process improvements. Ensure thatthe sales team adheres to the company's standards and goals. Prepare detailed audit reports and present findings to senior management. Assist in developing strategies for optimizing sales operations. Preferred candidate profile • Prior internship or project experie...

Responsible to manage real time performance First point of contact for all service-related escalations such as call routing, technical glitches, unscheduled absence RTQM, Intraday reporting ,AUX/ACW/BREAKS & SHIFTS Client Interaction Required Candidate profile Min. 2 years exp. as a WFM Analyst/RTA/MIS in a BPO Basics of WFM like SL,AL, abandoned etc. along with what if scenarios Definition of the KPI’s, matrix calculations Open to work in rotational Shifts

As a Product Manager RTM, your role will involve driving product initiatives across Route-to-Market (RTM), Trade Promotion Management (TPM), and CRM domains. You will need to leverage your expertise in retail and sales operations to translate business requirements into scalable, technology-driven solutions that enhance performance and customer engagement. Key Responsibilities: - Own end-to-end product lifecycle for RTM, TPM, and CRM solutions. - Define business requirements and collaborate with cross-functional teams to create product roadmaps. - Drive improvements in trade promotion and CRM processes to optimize sales performance. - Analyze market trends, user feedback, and metrics to shape...

As a dynamic and experienced Director in RTM / TPM / CRM (P2), you will be responsible for leading strategic programs and delivery initiatives within the retail technology and shared services landscape. Your role will involve combining strong program management skills with deep functional knowledge in Merchandising, Product Information Management (PIM), and Image Analytics to ensure alignment between technology, business objectives, and customer experience. Key Responsibilities: - Lead end-to-end program delivery for RTM, CRM, and merchandising platforms. - Manage multi-functional teams and stakeholders to deliver scalable, high-quality solutions. - Oversee the integration of PIM and image a...

Project description Luxoft is looking for an experienced and enthusiastic Murex BO BA to be part of our core development team. You will have the opportunity to work with global banking and capital market client of ours on various development projects. You will be part of high-caliber project teams comprising of analyst with deep domain experience.Joining this program, you will have the benefit of working with an established client team, fully involved in the project implementation. Responsibilities Techno-functional Business Analyst who should be ready to test and analyze, and gather BO requirements from Bank on Murex. This will include extending the existing implementation with these new pr...

Job Title: Product Manager RTM T2 Experience: 10+ Years Location: Hyderabad Drive Details: In-person interviews (F2F) will be at Hyderabad office on 1st November (Saturday), 2025 Must Haves: Route to Market, Trade Promotion Management, CRM If interested, please share your resume to sunidhi.manhas@portraypeople.com

Job Title- RTA Location- Noida, Gurgaon, Mumbai Job Summary: The Workforce Management (WFM) Real-Time Analyst (RTA) is responsible for monitoring and managing real-time workforce metrics to ensure optimal staffing levels and adherence to operational targets. This role involves making immediate adjustments to schedules, addressing workforce issues as they arise, and providing timely insights to support operational efficiency and service quality. Key Responsibilities: 1. Real-Time Monitoring: Continuously monitor real-time data and workforce metrics, including call volumes, service levels, and agent availability.Track and report on adherence, occupancy, and other performance indicators through...

Seeking a creative and data-driven Product Marketing Manager to lead go-to-market strategy, brand positioning, and demand generation Collaborate cross-functionally to drive awareness, adoption, and product growth Share resume in jobs@successr.in Required Candidate profile Exp in product marketer with 5+ years in GTM, brand positioning, and demand generation Skilled in market research, digital content, and stakeholder alignment. Immediate joiner preferred (female only)

Greetings from Elixir Business Solutions... We are looking for an experienced and detail-oriented Manager RPM & RTM Billing (Hospital Billing) to oversee and manage end-to-end medical billing operations related to Remote Patient Monitoring (RPM) and Remote Therapeutic Monitoring (RTM) services. The ideal candidate will have strong knowledge of US healthcare billing processes, CPT codes, payer guidelines, and compliance requirements, along with proven leadership and analytical skills. Role & responsibilities Oversee complete billing cycle Enrolment, Coding, Charge Entry, Payment Posting, AR & Denials. Ensure accuracy and compliance in hospital billing for RPM & RTM CPT codes (99453, 99454, 99...

Project description A large Australian financial institution has engaged us to provide resources for their Digital Transformation and App Modernization across multiple applications. We require an experienced Senior QA Engineer with strong expertise in Test Management and Defect Management to ensure the quality of the modernized systems. You will collaborate with a team of developers and closely work with onshore Luxoft and bank employees, focusing on ensuring seamless digital transformation in the payments domain. Responsibilities Act as a Quality Engineer (QE) within a delivery squad following the Scrum model and Agile delivery governance. Own the quality assessments of deliverables/user st...

Job Description: Workforce Real-Time Analyst Job Title: Workforce Real-Time Analyst Department: Workforce Management (WFM) Reports To: Workforce Real-Time Manager / WFM Manager Location: Bangalore Job Type : Full Time Job Summary: The Workforce Real-Time Analyst is responsible for monitoring, analyzing, and reporting on real-time contact center performance to ensure service level goals are met. This role plays a critical part in managing intraday staffing, adherence, and queue performance, while collaborating with operations and workforce teams to optimize resource utilization. Key Responsibilities: Monitor real-time call volume, agent adherence, and service levels across multiple queues and...