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2.0 - 6.0 years
1 - 5 Lacs
panipat
Work from Office
About The Role Operations Manager - Support Services-Operations Job Requirements: 1. Pre disbursement KYC checking, agreement book and RTO set, verifications 2. Verification of documents, asset details and loading the documents in system 3. Handling the operations team 4. Checking and releasing the payouts after checking the Post disbursement documents. 5. Checking the NACH documents and cheques 6. Handling the high volume in month end 7. 2 years"™ Experience in retail asset operations and disbursement related activities
Posted 5 days ago
2.0 - 6.0 years
1 - 5 Lacs
noida
Work from Office
About The Role Operations Manager - Support Services-Operations Job Requirements: 1. Pre disbursement KYC checking, agreement book and RTO set, verifications 2. Verification of documents, asset details and loading the documents in system 3. Handling the operations team 4. Checking and releasing the payouts after checking the Post disbursement documents. 5. Checking the NACH documents and cheques 6. Handling the high volume in month end 7. 2 years"™ Experience in retail asset operations and disbursement related activities
Posted 5 days ago
2.0 - 7.0 years
3 - 4 Lacs
rajpura
Work from Office
About The Role Posting Description for Internal Candidates Enter Custom Internal Posting Description Short Description for Internal Candidates Description for Internal Candidates JOB ROLE "¢ Handling personalized service requests of customers. "¢ Generation of timely business MIS. "¢ Ensuring strict adherence to compliance, audit and regulatory requirements for customer segment. "¢ Coordination with CPC/RPC/Investment desks for acco Description for Internal Candidates JOB ROLE : Handling personalized service requests of customers. Generation of timely business MIS. Ensuring strict adherence to compliance, audit and regulatory requirements for customer segment. Coordination with CPC/RPC/Investment desks for account opening of customers. Managing complaints of customers and ensuring their resolution within TAT. JOB REQUIREMENT: Developing and maintaining banking relationships with a select group of high net worth customers Excellent communication skills with customer service orientation Courteous and polite. Good knowledge of Microsoft excels. Understanding of banking norms and processes.
Posted 5 days ago
2.0 - 6.0 years
1 - 5 Lacs
ahmedabad
Work from Office
About The Role Operations Manager - Support Services-Operations Job Requirements: 1. Pre disbursement KYC checking, agreement book and RTO set, verifications 2. Verification of documents, asset details and loading the documents in system 3. Handling the operations team 4. Checking and releasing the payouts after checking the Post disbursement documents. 5. Checking the NACH documents and cheques 6. Handling the high volume in month end 7. 2 years"™ Experience in retail asset operations and disbursement related activities
Posted 5 days ago
2.0 - 7.0 years
2 - 4 Lacs
mumbai
Work from Office
About The Role SERVICE DELIVERY OFFICER (SDO) KRAs: Responsible for servicing any walk-in customers of the bank irrespective of the segment/mapping. Regular generation of leads for NTB customer and cross sell. The SDO will act as a backup to the SO. Non-transaction related servicing at the Branch Audit,Reconciliation of Branch Accounts Customer query resolution Should have a desire to know and understand financial terminology Cross selling of financial products Exploitation of other business opportunities sensed. Providing quality of experience that will ensure retention and positive word-of-mouth. EXPERIENCE, QUALIFICATIONS & QUALITIES: Atleast 3 years in branch banking operations. Post-graduate or graduate with appropriate experience. Primary motivation customer service through querry resolution A senior teller or branch operations person. TARGET COMPANIES:HDFC Bank, ICICI Bank, IDBI Bank, UTI Bank AGE: 23-25 years OTHERS: Reporting toSM THE ROLE (bold): Customer service at the Branch, customer retention
Posted 5 days ago
2.0 - 7.0 years
2 - 4 Lacs
ludhiana
Work from Office
About The Role SERVICE DELIVERY OFFICER (SDO) KRAs: Responsible for servicing any walk-in customers of the bank irrespective of the segment/mapping. Regular generation of leads for NTB customer and cross sell. The SDO will act as a backup to the SO. Non-transaction related servicing at the Branch Audit,Reconciliation of Branch Accounts Customer query resolution Should have a desire to know and understand financial terminology Cross selling of financial products Exploitation of other business opportunities sensed. Providing quality of experience that will ensure retention and positive word-of-mouth. EXPERIENCE, QUALIFICATIONS & QUALITIES: Atleast 3 years in branch banking operations. Post-graduate or graduate with appropriate experience. Primary motivation customer service through querry resolution A senior teller or branch operations person. TARGET COMPANIES:HDFC Bank, ICICI Bank, IDBI Bank, UTI Bank AGE: 23-25 years OTHERS: Reporting toSM THE ROLE (bold): Customer service at the Branch, customer retention
Posted 5 days ago
2.0 - 7.0 years
2 - 4 Lacs
ludhiana
Work from Office
About The Role JOB ROLE "¢ Handling personalized service requests of customers. "¢ Generation of timely business MIS. "¢ Ensuring strict adherence to compliance, audit and regulatory requirements for customer segment. "¢ Coordination with CPC/RPC/Investment desks for acco Description for Internal Candidates JOB ROLE : Handling personalized service requests of customers. Generation of timely business MIS. Ensuring strict adherence to compliance, audit and regulatory requirements for customer segment. Coordination with CPC/RPC/Investment desks for account opening of customers. Managing complaints of customers and ensuring their resolution within TAT. JOB REQUIREMENT: Developing and maintaining banking relationships with a select group of high net worth customers Excellent communication skills with customer service orientation Courteous and polite. Good knowledge of Microsoft excels. Understanding of banking norms and processes.
Posted 5 days ago
7.0 - 11.0 years
12 - 16 Lacs
pune
Work from Office
Perform manual testing of web and mobile applications. Conduct API testing using Postman or Curl. Validate payment workflows and fintech-specific scenarios. Document test cases, report bugs, and ensure timely resolution. Skills Required : Hands-on experience in manual testing and API testing. Familiarity with fintech domain (UPI, NEFT, RTGS, etc.). Good understanding of test planning, execution, and defect lifecycle.
Posted 5 days ago
8.0 - 12.0 years
10 - 14 Lacs
baruipur
Work from Office
About Branch Banking: The branches act as the face of Axis Bank for millions of retail customers and is, hence, an integral part of the Bank s strategy. Branches play a major role in deposit mobilization from New-To-Bank (NTB) customers, and are also core drivers of the Bank s customer engagement strategy across products and services. About the Role: The Branch Operations Head (BOH) manages the customer sales officers and tellers of a branch and ensures efficient daily operations of the branch along with implementing strategies to increase productivity and performance levels in order to achieve the branch s financial targets. The BOH is also responsible for ensuring compliance with the rules, regulations and policies governing the bank Key Responsibilities Ensure administration of the branch by directing daily operations like cash, clearing, transfer, ECS/RTGS/NEFT, SB, CD, FDR, Deposits, account opening and customer service with a team of Tellers and Customer Service Officers. Ensure all customer complaints and issues are resolved maintaining high service standards Establish and strengthen all key customer relationships to generate sustained business Ensure growth in account balances and achievement of aggregate cross sell points target Ensure maintenance of cash balance as per Cash Retention Limit Control and monitor leakage of income, office accounts and anti-money laundering s Ensure compliance with banking rules, regulations and procedures, review vault register and overdue management Review branch operations reports and track exceptional transactions. Handle internal and external audit processes and attend audit queries immediately Ensure that all customer service officers are adequately trained on the products, processes and various policies of the bank Qualifications: Optimal qualification for success on the job is: Graduation / Post-Graduation (MBA-Marketing preferred) from a recognized institute NCFM and AMFI Certifications Role Proficiencies: For successful execution of the job, the candidate should possess the following: Knowledge of banking products and services Knowledge of regulatory guidelines and norms Good communication (both verbal and written) skill in both English and the local language Ability to manage complex client situations Ability to manage risk and uncertainty for self and team within a dynamic priority-setting environment Ability to handle pressure and meet deadlines #ComeAsYouAre "We are dil se open. Women, LGBTQIA+ and PwD candidates of all ages are encouraged to apply"
Posted 5 days ago
4.0 - 10.0 years
6 - 12 Lacs
kolkata
Work from Office
Planning & Executing activities to achieve the Sales Target Getting sales target (weekly/monthly/annually) from State head & prepare action plan Develop & Manage Institutional customer & ensuring best in class & after sales service Planning days activities involving tele-calls to institutional customers determining their requirements & subsequently move for market visit for the day. Market Visit- Gathering all informations about institutional customer to be visited & informing them about our Brand and Product. Responsible to put efforts for higher Net Cement Realization. Collection of outstanding payments Responsible to engage dealers to avail max cash discount & putting strategies ensuring speedy recovery of outstanding payments Keeps track of payment from dealers. Puts continuous efforts to align them to avail cash discount. Educate about benefits & convert them to RTGS payment. Use different strategies ensuring recovery of outstanding amount Servicing The Network Escalate unsolved issues w. r. t indenting agent commission , supply issues, or any contingent issues to State head & ensure its timely redressal Provide market data w. r. t new projects, competitor prices, policies, systems which can benefit our business. Responsible to develop & manage the network of architects, engineers, consultants etc Closely coordinate with Specification team Resolving queries of institutional customers, customer complaints (product related) & apprising state head /technical team ensuring prompt resolution with stipulated TAT. Closely coordinate with Logistics team, C&F ensuring timely delivery of materials Market Intelligence Proactively collect market information, competitor pricing, market trends, perception about our brand & its reach etc and apprising it to state head Responsible to keep track of all tenders on float in the assigned area & coordinate with the state head IS, technical services for strategic support where ever required. Provides inputs, leads about new dealer dominated market with to Trade team
Posted 5 days ago
1.0 - 6.0 years
3 - 8 Lacs
kolkata
Work from Office
Planning & Executing activities to achieve the Sales Target Getting sales target (weekly/monthly/annually) from State head & prepare action plan Develop & Manage Institutional customer & ensuring best in class & after sales service Planning days activities involving tele-calls to institutional customers determining their requirements & subsequently move for market visit for the day. Market Visit- Gathering all informations about institutional customer to be visited & informing them about our Brand and Product. Responsible to put efforts for higher Net Cement Realization. Collection of outstanding payments Responsible to engage dealers to avail max cash discount & putting strategies ensuring speedy recovery of outstanding payments Keeps track of payment from dealers. Puts continuous efforts to align them to avail cash discount. Educate about benefits & convert them to RTGS payment. Use different strategies ensuring recovery of outstanding amount Servicing The Network Escalate unsolved issues w. r. t indenting agent commission , supply issues, or any contingent issues to State head & ensure its timely redressal Provide market data w. r. t new projects, competitor prices, policies, systems which can benefit our business. Responsible to develop & manage the network of architects, engineers, consultants etc Closely coordinate with Specification team Resolving queries of institutional customers, customer complaints (product related) & apprising state head /technical team ensuring prompt resolution with stipulated TAT. Closely coordinate with Logistics team, C&F ensuring timely delivery of materials Market Intelligence Proactively collect market information, competitor pricing, market trends, perception about our brand & its reach etc and apprising it to state head Responsible to keep track of all tenders on float in the assigned area & coordinate with the state head IS, technical services for strategic support where ever required. Provides inputs, leads about new dealer dominated market with to Trade team
Posted 5 days ago
7.0 - 9.0 years
9 - 11 Lacs
kolkata
Work from Office
About Branch Banking: The branches act as the face of Axis Bank for millions of retail customers and is, hence, an integral part of the Bank s strategy. Branches play a major role in deposit mobilization from New-To-Bank (NTB) customers, and are also core drivers of the Bank s customer engagement strategy across products and services. About the Role: The Branch Operations Head (BOH) manages the customer sales officers and tellers of a branch and ensures efficient daily operations of the branch along with implementing strategies to increase productivity and performance levels in order to achieve the branch s financial targets. The BOH is also responsible for ensuring compliance with the rules, regulations and policies governing the bank Key Responsibilities Ensure administration of the branch by directing daily operations like cash, clearing, transfer, ECS/RTGS/NEFT, SB, CD, FDR, Deposits, account opening and customer service with a team of Tellers and Customer Service Officers. Ensure all customer complaints and issues are resolved maintaining high service standards Establish and strengthen all key customer relationships to generate sustained business Ensure growth in account balances and achievement of aggregate cross sell points target Ensure maintenance of cash balance as per Cash Retention Limit Control and monitor leakage of income, office accounts and anti-money laundering s Ensure compliance with banking rules, regulations and procedures, review vault register and overdue management Review branch operations reports and track exceptional transactions. Handle internal and external audit processes and attend audit queries immediately Ensure that all customer service officers are adequately trained on the products, processes and various policies of the bank Qualifications: Optimal qualification for success on the job is: Graduation / Post-Graduation (MBA-Marketing preferred) from a recognized institute NCFM and AMFI Certifications Role Proficiencies: For successful execution of the job, the candidate should possess the following: Knowledge of banking products and services Knowledge of regulatory guidelines and norms Good communication (both verbal and written) skill in both English and the local language Ability to manage complex client situations Ability to manage risk and uncertainty for self and team within a dynamic priority-setting environment Ability to handle pressure and meet deadlines #ComeAsYouAre "We are dil se open. Women, LGBTQIA+ and PwD candidates of all ages are encouraged to apply"
Posted 5 days ago
7.0 - 9.0 years
9 - 11 Lacs
kasganj
Work from Office
About Branch Banking: The branches act as the face of Axis Bank for millions of retail customers and is, hence, an integral part of the Bank s strategy. Branches play a major role in deposit mobilization from New-To-Bank (NTB) customers, and are also core drivers of the Bank s customer engagement strategy across products and services. About the Role: The Branch Operations Head (BOH) manages the customer sales officers and tellers of a branch and ensures efficient daily operations of the branch along with implementing strategies to increase productivity and performance levels in order to achieve the branch s financial targets. The BOH is also responsible for ensuring compliance with the rules, regulations and policies governing the bank Key Responsibilities Ensure administration of the branch by directing daily operations like cash, clearing, transfer, ECS/RTGS/NEFT, SB, CD, FDR, Deposits, account opening and customer service with a team of Tellers and Customer Service Officers. Ensure all customer complaints and issues are resolved maintaining high service standards Establish and strengthen all key customer relationships to generate sustained business Ensure growth in account balances and achievement of aggregate cross sell points target Ensure maintenance of cash balance as per Cash Retention Limit Control and monitor leakage of income, office accounts and anti-money laundering s Ensure compliance with banking rules, regulations and procedures, review vault register and overdue management Review branch operations reports and track exceptional transactions. Handle internal and external audit processes and attend audit queries immediately Ensure that all customer service officers are adequately trained on the products, processes and various policies of the bank Qualifications: Optimal qualification for success on the job is: Graduation / Post-Graduation (MBA-Marketing preferred) from a recognized institute NCFM and AMFI Certifications Role Proficiencies: For successful execution of the job, the candidate should possess the following: Knowledge of banking products and services Knowledge of regulatory guidelines and norms Good communication (both verbal and written) skill in both English and the local language Ability to manage complex client situations Ability to manage risk and uncertainty for self and team within a dynamic priority-setting environment Ability to handle pressure and meet deadlines #ComeAsYouAre "We are dil se open. Women, LGBTQIA+ and PwD candidates of all ages are encouraged to apply"
Posted 5 days ago
3.0 - 7.0 years
10 - 13 Lacs
kolkata
Work from Office
Planning & Executing activities to achieve the Sales Target Getting sales target (weekly/monthly/annually) from State head & prepare action plan Develop & Manage Institutional customer & ensuring best in class & after sales service Planning days activities involving tele-calls to institutional customers determining their requirements & subsequently move for market visit for the day. Market Visit- Gathering all informations about institutional customer to be visited & informing them about our Brand and Product. Responsible to put efforts for higher Net Cement Realization. Collection of outstanding payments Responsible to engage dealers to avail max cash discount & putting strategies ensuring speedy recovery of outstanding payments Keeps track of payment from dealers. Puts continuous efforts to align them to avail cash discount. Educate about benefits & convert them to RTGS payment. Use different strategies ensuring recovery of outstanding amount Servicing The Network Escalate unsolved issues w.r.t indenting agent commission ,supply issues, or any contingent issues to State head & ensure its timely redressal Provide market data w.r.t new projects, competitor prices, policies, systems which can benefit our business. Responsible to develop & manage the network of architects, engineers, consultants etc Closely coordinate with Specification team Resolving queries of institutional customers, customer complaints (product related) & apprising state head /technical team ensuring prompt resolution with stipulated TAT. Closely coordinate with Logistics team, C&F ensuring timely delivery of materials Market Intelligence Proactively collect market information, competitor pricing, market trends, perception about our brand & its reach etc and apprising it to state head Responsible to keep track of all tenders on float in the assigned area & coordinate with the state head IS, technical services for strategic support where ever required. Provides inputs, leads about new dealer dominated market with to Trade team
Posted 6 days ago
0.0 - 2.0 years
1 - 2 Lacs
hyderabad
Work from Office
Role & Responsibilities - Data entry - Cheque & DD/NEFT/RTGS preparation - Bank visit and coordination Preferred Candidate Profile - A Graduate or Intermediate with/without work experience - Should have good communication skills - Have own two wheeler - Knowledge in MS Office
Posted 6 days ago
2.0 - 7.0 years
3 - 5 Lacs
gandhidham, morbi, ahmedabad
Work from Office
Responsible for Branch Operations, enhance relationships of existing customers and generation of leads for liabilities, assets & investment products by providing product information also Cross sell Fee Based product
Posted 6 days ago
4.0 - 9.0 years
7 - 12 Lacs
gandhidham, morbi, ahmedabad
Work from Office
Responsible for daily operations of a full service branch office covering all aspects viz branch operations, lending, , security and safety in accordance with the Bank's guidelines. Compliance & Risk Required Candidate profile Capability Building & Manpower Management Identify training needs Inculcate self learning culture among employees
Posted 6 days ago
3.0 - 8.0 years
0 - 0 Lacs
navi mumbai
Work from Office
Role & responsibilities Job Description Position Title: Senior Specialist Java Location: Mumbai, India Department: Application Support – Banking Payments & Channels Employment Type: Full-Time Position Overview We are seeking a highly skilled Senior Specialist – Java to provide advanced technical support for banking payments and channel applications . The role involves deep technical troubleshooting, performance optimization, incident resolution, and mentoring of L1 staff. The ideal candidate will have strong expertise in Java-based applications along with solid knowledge of banking payment processes such as NEFT, RTGS, IMPS, SWIFT, and UPI and/or banking channel applications such as Internet Banking, Mobile Banking, ATM, POS etc. This position requires a mix of hands-on technical capability, problem-solving skills, and coordination abilities to ensure the stability, availability, and performance of mission-critical applications in a regulated banking environment. Key Responsibilities Application & Incident Management Serve as the escalation point for L1 support teams, providing guidance and resolution for complex issues. Perform transaction log analysis to identify root causes for payment transaction declines. Conduct diagnostics and root cause analysis for incidents and problems. Execute fixes and configuration changes; test resolutions before deployment. Support year-end, quarter-end, and month-end business processing activities. Performance, Monitoring & Optimization Monitor application performance, availability, and reliability during business hours and extended windows as needed. Perform performance tuning to minimize downtime and optimize processing speed. Deploy patches to testing and production environments. Maintain periodic reporting and configure proactive alerts. Knowledge Management & Documentation Prepare and maintain SOPs and Runbooks for payment and channel application support. Contribute to and promote the usage of the knowledge base. Maintain documentation for L1 and L2 activities, ensuring knowledge transfer and continuity. Audit, Compliance & Security Manage user access reviews and password changes (monthly and periodic admin account updates). Coordinate with infrastructure and DBA teams for issue resolution, log sharing, and RCA. Support audit activities by gathering required evidence, logs, and artifacts. Participate in VAPT mitigation activities and DR drills. Manage SSL certificate renewals, including imports and configuration. Reporting & Governance Prepare and submit daily/weekly/monthly status and performance reports. Communicate updates and notifications to users and stakeholders during incidents or planned changes. Highlight discrepancies and improvement areas to management. Innovation & Continuous Improvement Recommend and implement automation for repetitive service requests. Analyze recurring incidents/service requests and work on problem management closure. Primary Skills Strong expertise in Java development and troubleshooting for enterprise-scale applications. In-depth understanding of banking payment processes (NEFT, RTGS, IMPS, SWIFT, UPI). Secondary Skills Operating systems: Linux/Unix, Windows Server. Advanced SQL query writing and database troubleshooting. Middleware technologies: WebLogic, WebSphere, JBoss, MQ, Kafka. Scripting languages: Shell, Python, or PowerShell. CI/CD tools: Jenkins, Git, Bitbucket. API debugging and performance troubleshooting. ITSM tools: ServiceNow, Remedy, JIRA Service Desk. Application log analysis and service request/incident management processes. Qualifications & Experience Bachelor’s degree in Computer Science, Information Technology, or related field. 3–6 years of experience in Java-based application support in the banking domain . Hands-on experience in payment and channel applications in a production environment. ITIL certification (preferred). Key Attributes Strong analytical and debugging skills. Ability to lead technical resolution efforts under pressure. Effective communication skills for stakeholder management. Proactive and innovative mindset to identify improvements. Preferred candidate profile
Posted 6 days ago
2.0 - 6.0 years
1 - 5 Lacs
chandrapur, nagpur, gondiya
Work from Office
Role & responsibilities About the Role: As a part of the branch banking team, Branch Relationship Officers (BROs) are responsible for providing financial solutions to customer by offering banks products, providing service to existing and New To bank customers in the branch and adding new customers through referral generation activities and customer visits. They will be required to use their communication skills to add new customers and Cross Sell of Bank products. As part of daily cadence, BROs are required to engage with existing customers of Bank which are mapped to their portfolio for offering additional products of the bank as per the need of the customer. BROs are expected to process customer transactions and Service requests within defined turnaround time (TAT) and ensure end to end closure. BROs may also be posted as teller as per organizations requirements for processing cash transactions of customers. BROs shall introduce customers to alternate channels of banking such as Internet Banking, mobile banking, Whatsapp banking wherever possible Key Skills: Customer Service Skills Excellent communication and interpersonal skills to interact effectively with customers Regulatory Knowledge Familiarity with KYC (Know Your Customer), AML (Anti-Money Laundering), and other compliance requirements Sales and negotiation - Ability to sell financial products and services Attention to detail High level of accuracy in handling cash transactions and financial documents Key Responsibilities: Offering solutions and Cross selling Bank’s retail banking and third party products as per assigned budgets. (Eg. Life insurance, General insurance, Mutual Funds, Loans etc.) Achieve Business budgets as assigned by the organization on a monthly basis consistently. Generating referrals and leads of new customers for sale of bank’s products. Promoting bank’s products by taking part in marketing activities and customer visits outside the branch. Contact existing customers for bringing in more deposits and cross selling of bank’s products. Timely and accurate processing of customer transactions and requests. Handle customer queries and provide correct solutions to ensure there are no customer complaints. Follow all compliance guidelines (regulatory and legislative) for each activity released from time to time. Ensure that all audit requirements of the bank are met optimum audit rating. Complete all mandatory certifications required for the role (EUIN, SP Certification etc.) Complete all learning activities/ trainings conducted by the bank from time to time. Daily entry of interaction with customers in bank’s CRM system. Participate and follow all initiatives/ Campaigns/ Drives that are undertaken by the bank from time to time Preferred candidate profile Preferred - Only female Candidates For more Details Call on Nitesh -9907359099
Posted 6 days ago
7.0 - 9.0 years
9 - 11 Lacs
jalpaiguri
Work from Office
The branches act as the face of Axis Bank for millions of retail customers and is, hence, an integral part of the Bank s strategy. Branches play a major role in deposit mobilization from New-To-Bank (NTB) customers, and are also core drivers of the Bank s customer engagement strategy across products and services. About the Role The Branch Operations Head (BOH) manages the customer sales officers and tellers of a branch and ensures efficient daily operations of the branch along with implementing strategies to increase productivity and performance levels in order to achieve the branch s financial targets. The BOH is also responsible for ensuring compliance with the rules, regulations and policies governing the bank Key Responsibilities Ensure administration of the branch by directing daily operations like cash, clearing, transfer, ECS/RTGS/NEFT, SB, CD, FDR, Deposits, account opening and customer service with a team of Tellers and Customer Service Officers. Ensure all customer complaints and issues are resolved maintaining high service standards Establish and strengthen all key customer relationships to generate sustained business Ensure growth in account balances and achievement of aggregate cross sell points target Ensure maintenance of cash balance as per Cash Retention Limit Control and monitor leakage of income, office accounts and anti-money laundering s Ensure compliance with banking rules, regulations and procedures, review vault register and overdue management Review branch operations reports and track exceptional transactions. Handle internal and external audit processes and attend audit queries immediately Ensure that all customer service officers are adequately trained on the products, processes and various policies of the bank Qualifications Graduation / Post-Graduation (MBA-Marketing preferred) from a recognized institute NCFM and AMFI Certifications Role Proficiencies Knowledge of banking products and services Knowledge of regulatory guidelines and norms Good communication (both verbal and written) skill in both English and the local language Ability to manage complex client situations Ability to manage risk and uncertainty for self and team within a dynamic priority-setting environment Ability to handle pressure and meet deadlines
Posted 1 week ago
8.0 - 12.0 years
25 - 30 Lacs
durgapur
Work from Office
The branches act as the face of Axis Bank for millions of retail customers and is, hence, an integral part of the Bank s strategy. Branches play a major role in deposit mobilization from New-To-Bank (NTB) customers, and are also core drivers of the Bank s customer engagement strategy across products and services. About the Role The Branch Operations Head (BOH) manages the customer sales officers and tellers of a branch and ensures efficient daily operations of the branch along with implementing strategies to increase productivity and performance levels in order to achieve the branch s financial targets. The BOH is also responsible for ensuring compliance with the rules, regulations and policies governing the bank Key Responsibilities Ensure administration of the branch by directing daily operations like cash, clearing, transfer, ECS/RTGS/NEFT, SB, CD, FDR, Deposits, account opening and customer service with a team of Tellers and Customer Service Officers. Ensure all customer complaints and issues are resolved maintaining high service standards Establish and strengthen all key customer relationships to generate sustained business Ensure growth in account balances and achievement of aggregate cross sell points target Ensure maintenance of cash balance as per Cash Retention Limit Control and monitor leakage of income, office accounts and anti-money laundering s Ensure compliance with banking rules, regulations and procedures, review vault register and overdue management Review branch operations reports and track exceptional transactions. Handle internal and external audit processes and attend audit queries immediately Ensure that all customer service officers are adequately trained on the products, processes and various policies of the bank Qualifications Graduation / Post-Graduation (MBA-Marketing preferred) from a recognized institute NCFM and AMFI Certifications Role Proficiencies Knowledge of banking products and services Knowledge of regulatory guidelines and norms Good communication (both verbal and written) skill in both English and the local language Ability to manage complex client situations Ability to manage risk and uncertainty for self and team within a dynamic priority-setting environment Ability to handle pressure and meet deadlines
Posted 1 week ago
2.0 - 6.0 years
2 - 4 Lacs
ahmedabad
Work from Office
About The Role JOB ROLE Responsible for servicing any walk-in customers of the bank irrespective of the segment/mapping. Regular generation of leads for New To Bank- customer and cross sell various products like TD/MF/ CASA/Gold. Ensuring regulatory and procedural compliance To co-ordinate the audit of the branch Ensuring service excellence to enhance portfolio, control retention and better cross sell Authorize and check RO / SO entries Check end products Check vouchers to clear transactions of Rs. 10 lakhs & above Vault / Key custodian JOB REQUIREMENT MBA/Graduate Minimum work exp. 5 years Customer service oriented Meticulous Eye for details Ability to manage and motivate front office staff. Thorough overall understanding of banking Graduate/MBA Graduates with 5-8 years"™ experience Should possess customer orientation and team leader qualities
Posted 1 week ago
2.0 - 6.0 years
2 - 4 Lacs
pune
Work from Office
About The Role JOB ROLE Responsible for servicing any walk-in customers of the bank irrespective of the segment/mapping. Regular generation of leads for New To Bank- customer and cross sell various products like TD/MF/ CASA/Gold. Ensuring regulatory and procedural compliance To co-ordinate the audit of the branch Ensuring service excellence to enhance portfolio, control retention and better cross sell Authorize and check RO / SO entries Check end products Check vouchers to clear transactions of Rs. 10 lakhs & above Vault / Key custodian JOB REQUIREMENT MBA/Graduate Minimum work exp. 5 years Customer service oriented Meticulous Eye for details Ability to manage and motivate front office staff. Thorough overall understanding of banking Graduate/MBA Graduates with 5-8 years"™ experience Should possess customer orientation and team leader qualities
Posted 1 week ago
1.0 - 5.0 years
1 - 4 Lacs
unjha
Work from Office
About The Role JOB ROLE Redress customer needs pertaining to cash, DDs, cheque deposits, general information. Speed and accuracy of transaction. Exploitation of other business opportunities sensed. Providing quality of experience that will ensure retention and positive word-of-mouth. JOB REQUIREMENT Should have handled SO profile MBA/Graduate
Posted 1 week ago
2.0 - 7.0 years
6 - 10 Lacs
chennai
Work from Office
About The Role Job Requirements: 1. Pre disbursement KYC checking, agreement book and RTO set, verifications 2. Verification of documents, asset details and loading the documents in system 3. Handling the operations team 4. Checking and releasing the payouts after checking the Post disbursement documents. 5. Checking the NACH documents and cheques 6. Handling the high volume in month end 7. 2 years Experience in retail asset operations and disbursement related activities
Posted 1 week ago
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