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3.0 - 7.0 years
8 - 12 Lacs
pune
Work from Office
Title and Summary Specialist, ImplementationOverview In a customer-facing environment, lead a cross-functional processing implementation project team of technical and non-technical electronic payment processing experts from both Mastercard and our customer Deliver standard through complex implementation activities ensuring quality and reliability of the implementations. Are you motivated to be a part of driving a world beyond cash? Have you good knowledge about electronic payment and related processes such as authorization, clearing and settlement? Are you able to cope with a fast changing and ambiguous environment? Role Act as central point of contact for customers and/ or Mastercard customer representatives throughout processing implementation project end-to-end execution. Assess and document customer needs and according implementation impacts on customers and Mastercards core and non-core processing systems and platforms. Define scope, plan and drive customer processing implementation projects of new electronic payments processing business activities following the global project coordination methodology. Handle multiple customer processing implementation projects in parallel All About You Experience in Information Technology system knowledge, with good understanding of network technology, applications, and project management Strong knowledge of payment transaction processing and industry business knowledge Good understanding of Mastercards payment processing systems, formats and associated customer host interface testing services and principles Good understanding of the 4 party model and the full transaction lifecycle for Mastercard brands Ability to interact well with the customer Good verbal and written communication skills Self starter with a desire to learn independently Ability to work in a matrixed organizations and cross functional teams Ability to manage change in a technical work environment Expertise on Web application and e-commerce through the life cycles of the product conception (requirements analysis, development, testing & implementation) is an asset Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: Abide by Mastercards security policies and practices; Ensure the confidentiality and integrity of the information being accessed; Report any suspected information security violation or breach, and Complete all periodic mandatory security trainings in accordance with Mastercards guidelines.
Posted Date not available
3.0 - 6.0 years
11 - 16 Lacs
pune
Work from Office
Title and Summary Software Engineer IIJob Overview: Provides support of applications software through programming, analysis, design, development and delivery of software solutions. Researches alternative technical solutions for changing business needs. Major Accountabilities: Responsible for programming, testing, implementation, documentation, maintenance and support of systems application software in adherence with MasterCard standards, processes and best practices. Develop high quality, secure, scalable software solutions based on technical requirements specifications and design artifacts within expected time and budget. Research, create and evaluate technical solution alternatives for the business needs current and upcoming technologies and frameworks. Perform feasibility studies, logic designs, detailed systems flowcharting, analysis of input-output flow, cost and time analysis. Work with project team to meet scheduled due dates, while identifying emerging issues and recommending solutions for problems and independently perform assigned tasks, perform production incident management. Participate in on-call pager support rotation. Document software programs per Software Development Best Practices. Follow MasterCard Quality Assurance and Quality Control processes. Assist Senior Team members in modification of the documentation templates per the needs of the project and technology. Contribute ideas to help ensure that required standards and processes are in place and actively look for opportunities to enhance standards and improve process efficiency. Support collection and reporting of project and software metrics. Education: Bachelor's degree in Information Technology, Computer Science or Management Information Systems or equivalent work experience. Knowledge Experience: Thorough knowledge and understanding of Software Engineering Concepts and Methodologies is required. Must demonstrate MC Core Competencies. 1 to 3 years of experience in software engineering field. Skills/ Abilities: Must be high-energy, detail-oriented and proactive with the ability to function under pressure in an independent environment. Must provide the necessary skills to have a high degree of initiative and self-motivation with a willingness and ability to learn and take on challenging opportunities. Strong communication skills -- both verbal and written with strong relationship, collaborative skills and organizational skills. Ability to work as a member of matrix based diverse and geographically distributed project team. Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: Abide by Mastercards security policies and practices; Ensure the confidentiality and integrity of the information being accessed; Report any suspected information security violation or breach, and Complete all periodic mandatory security trainings in accordance with Mastercards guidelines.
Posted Date not available
0.0 - 2.0 years
3 - 7 Lacs
jaipur, bengaluru
Work from Office
Role Description The Assistants role within Trade Services is responsible to acquire complete knowledge of Trade Services processes. Incumbent can be placed in any Trade Services Processes which are Settlement-Matching/Fails/Instructions/Registered Shares/Confirmation, Cancellations, Reconciliation, Transaction Reporting or Trade Investigation Your key responsibilities Successfully meeting process SLAs/productivity/quality as per the process standards. Get certified on all training levels of the process. Meet SLAs requirements as per the agreed Service Specifications Meet training targets to learn process for securities transfers, matching, fails handling & confirmation of trades and non-trades, cancellations & corrections of trades, registration & deregistration of shares, cash & stock reconciliation, transaction reporting and trade investigation 100% completion of the assigned work with required quality and appropriate productivity Contact counterparts through mails/calls as per the process requirement for any clarifications. Performing quality checks as and when required. Understand the linkages between various Trades Services Processes Strive for process improvements. Responsiveness to feedback provided by Trainers/ Team Leaders Maintaining a professional approach to work at all times, providing prompt and appropriate responses at all levels. Actively participate in the team meetings and other initiatives taken by the company. Following company rules and standard operating procedures. Adhering to all Security Policies and Procedures as per business requirements Maintaining MIS reports, analyse data by using various reporting/presenting tools. Active demonstration of the company values in behaviour and attitude Continually up-grading domain knowledge. Exhibiting discipline on a personal level as well as a professional level. Your skills and experience Qualifications required to perform the role Graduate / Post-Graduate German language (Level 3 & above for specific processes) mentioned beforehand Skills & work experience: 0-2 years of work experience Good communication skills Computer literate Key Performance Indicators: Meet and exceed timelines on productivity targets on a consistent basis. Meet and exceed quality targets on a consistent basis To ensure that the queries are raised within the stipulated TAT Completeness and correctness of the MIS sheet should be strictly followed Productivity - (must meet productivity targets set)
Posted Date not available
2.0 - 5.0 years
11 - 16 Lacs
pune
Work from Office
Overview In a customer-facing environment, lead a cross-functional processing implementation project team of technical and non-technical electronic payment processing experts from both MasterCard and our customers. Deliver standard through complex implementation activities ensuring quality and reliability of the implementations. Are you motivated to be a part of driving a world beyond cash? Have you good knowledge about electronic payment and related processes such as authorization, clearing and settlement? Are you able to cope with a fast changing and ambiguous environment? Do you have hands-on experience in Authorization and Clearing Testing, and a strong understanding of end-to-end transaction flows? Are you confident managing multiple stakeholders and driving project timelines with precision and accountability? Role Act as central point of contact for customers and/or MasterCard customer representatives throughout processing implementation project end-to-end execution. Assess and document customer needs and according implementation impacts on customers and MasterCards core and non-core processing systems and platforms. Define scope, plan and drive customer processing implementation projects of new electronic payments processing business activities following the global project coordination methodology. Act as processing implementation advisor, to customers processing support staff. Provide guidance to execute all necessary processing implementation activities Execute extensive and comprehensive initial end-to-end processing system impact analyses for multiple key customer processing implementation projects in parallel. Lead and coordinate Authorization and Clearing Testing cycles, ensuring test coverage, defect resolution, and certification readiness. Collaborate with internal and external stakeholders to manage project risks, dependencies, and deliverables across multiple workstreams. All About You Relevant experience in Information Technology system knowledge, with strong understanding of network technology, applications, and project management. Strong payment transaction processing and industry business principles knowledge. Strong understanding of MasterCards payment processing systems, formats and associated customer host interface testing services and principles. Ability to interact well with the customer, Sr. and Executive management. Strong verbal and written communication skills with ability to leverage these skills in a teaching environment. Strong project management skills. Ability to drive change in a technical work environment. Ability to lead matrix organizations and cross functional teams. Self-Starter with ability to work independently. API knowledge. Proven expertise in Authorization and Clearing Testing, including test planning, execution, and issue resolution. Demonstrated ability to manage complex projects with multiple stakeholders, tight deadlines, and evolving requirements.
Posted Date not available
2.0 - 5.0 years
11 - 16 Lacs
pune
Work from Office
Title and Summary Specialist, Implementation(Night Shift) Job Description Summary Overview In a customer-facing environment, lead a cross-functional processing implementation project team of technical and non-technical electronic payment processing experts from both MasterCard and our customer Deliver standard through complex implementation activities ensuring quality and reliability of the implementations. Are you motivated to be a part of driving a world beyond cash? Have you good knowledge about electronic payment and related processes such as authorization, clearing and settlement? Are you able to cope with a fast changing and ambiguous environment? Role Act as central point of contact for customers and/ or MasterCard customer representatives throughout processing implementation project end-to-end execution. Assess and document customer needs and according implementation impacts on customers and MasterCards core and non-core processing systems and platforms. Define scope, plan and drive customer processing implementation projects of new electronic payments processing business activities following the global project coordination methodology. Handle multiple customer processing implementation projects in parallel All About You Relevant experience in Information Technology system knowledge, with basic understanding of network technology, applications, and project management Understanding of payment transaction processing and industry business knowledge Understanding of MasterCards payment processing systems, formats and associated customer host interface testing services and principles Understanding of the 4 party model and the full transaction lifecycle for MasterCard brands Ability to interact well with the customer Good verbal and written communication skills Self Starter with a desire to learn independent Ability to work as a part of a cross functional team Ability to manage change in a technical work environment
Posted Date not available
10.0 - 18.0 years
35 - 40 Lacs
pune, chennai, mumbai (all areas)
Work from Office
Dear Candidate, Greetings! Enclosed below the JD- Must have 8-10+yr exp Knowledge of Payments (via Swift) Experience in supporting Banking Application (preferably for Capital Markets/Investments/Funds) Database skills Good communication skills to interact with UK customers Duties Troubleshooting technical issues. Talking customers through a series of actions to resolve a problem. Supporting application test & upgrades. Providing support in the form of procedural documentation. Managing multiple cases at one time. Nice to have Diagnosing and repairing application issues (such as server connectivity, server upgrades etc). Resolving technical infrastructure issues. Installing and configuring hardware and software. Experience Prior experience in application support or a similar role. Proficiency in Banking / Financial application support, Windows, Microsoft, Linux and SQL databases. Prior experience supporting Payments/ Swift gateway solutions is advantageous. Prior experience with IBM MQ &/or Provide is advantageous. Prior experience with Bottomline GTExchange is advantageous. Prior experience of supporting Production environments. Attention to detail and good problem-solving skills. Excellent interpersonal skills. Good written and verbal communication. Requirement to carry a work phone at all times. Requirement to support out of hours work from time to time. Certification in Microsoft or Linux is advantageous. Degree in computer science or information technology Location- Mumbai/Pune/Chennai Regards, Human Resource
Posted Date not available
2.0 - 7.0 years
3 - 3 Lacs
thane, nashik, pune
Work from Office
Join Small Finance Bank | Maharashtra | Upto 3.5L Role & responsibilities Loan Documentation Review System Entry & Verification Fund Disbursement Preferred candidate profile A graduate with experienced in Cash Handling, Microfinance loan Individual loan, group loan , Gold Loan disbursement processing, other ops activity
Posted Date not available
2.0 - 5.0 years
4 - 8 Lacs
mumbai
Work from Office
Job Title: Branch Operations - ERT Role Description The Corporate Bank APAC & Branch Operations Embedded Risk Team is responsible for supporting CB APAC Operations with first line operational risk management across Operations. Current activities include pro-active 1st Line operational risk management, active monitoring of the findings portfolio, pro-active remediation of issues and ensuring adherence to regulatory and DB minimum standards. The Embedded Risk Team performs a critical function and joining the team will provide an opportunity to develop analytical, project management and governance skills and build relationships across Operations, Technology, the Corporate Bank business and 2nd and 3rd Line of Defence functions. Your key responsibilities Monitoring of the findings portfolio and keep oversight over timely, accurate and complete execution of finding lifecycle events in accordance with the Findings Management methodology to assess the adequacy and effectiveness of internal controls. Partnership with Operations and pro-actively prepare audits to ensure any risks are identified upfront and raised via Self-Identified Issues. Instill a control mind set across the organization, ensuring that control focus is prominent. Proactively question and challenge Operations to identify areas of potential weakness. Establish and maintain strong relationships with Operations teams and its management to build an effective partnership to reduce operational risks across the organization. Train and Promote control culture: Foster control capability and accountability across line Business. Support risk based incident reviews. Coordinate with Line teams to perform Control self assessments / Transaction testing (Risk base appraoch.) Your skills and experience Strong skillset in Governance, Risk Identification and with an exposure to control practices and change Good understanding of front to back processes and applications, ideally in payments and end to end Corporate Bank Operations and Management 2nd Line of Defense or Audit experience preferred Strong analytical skills, high attention to detail, solid organizational and interpersonal skills, and innovative mind-set Ability to remain objective and to independently raise areas of operational risk exposure, while maintaining an effective working relationship with the line and other areas within DB.
Posted Date not available
4.0 - 8.0 years
3 - 6 Lacs
palakkad, mannarkad
Work from Office
ESAF Small Finance Bank is Hiring!! Vertical : Retail Branch Banking Interested candidates may contact or WhatsApp: Mr Aldrin: 9288003526 Job Role- Branch Operations Manager / Assistant Manager Position Summary: Mandatory Experience in Branch Banking operations Minimum 3 Years!!! We are seeking a BOM Specialist to manage and update Bills of Materials for production. Key Responsibilities: Create and maintain accurate BOMs for products and components. Collaborate with teams to ensure material availability for production. Resolve discrepancies between BOMs and production needs. Coordinate with suppliers for timely material delivery. Qualifications: Bachelors degree in engineering or related field. Experience in manufacturing or supply chain. Knowledge of BOM management and ERP systems. For Company details https://www.esafbank.com/
Posted Date not available
0.0 - 1.0 years
2 - 3 Lacs
chennai
Work from Office
Educational Qualifications: Graduate/postgraduate (B.Com, M.Com, MBAfinance preferred) Experience : 0-2 years Notice period : Immediate/Short joiners (Serving np) Note : Only profiles that matches above criteria will be contacted further. Role Overview This function supports the endtoend flow of retail lending operationsincluding colending, supply chain finance, trade finance, and traditional loan products. It serves as a bridge between risk management, finance, technology partners, internal teams, and external lending partners. Youll be responsible for ensuring timely, accurate, compliant processing of transactions, documentation, disbursements, reconciliations, audits, and troubleshooting complex workflow issues Key Responsibilities CoLending & Disbursements Liaise daily with lending originators/partners to manage disbursement schedules and ensure CoLending TAT compliance. Coordinate with internal teams (finance, IT, MIS) to meet deadlines System Administration & Enhancements Use and maintain loan software; partner with tech vendors for updates, UX enhancements, user access controls, and system testing/UAT Loan Processing & Escrow Handle loan input, payoffs, escrows, draw requests, payment postings (NACH/NEFT/RTGS/IMPS/cheque/cash), and document management postdisbursement Compliance, Controls & Risk Liaise with audit/compliance teams; monitor CTQ/CTP metrics; manage operational risk and exceptions; proactively flag issues Workflow & SOP Optimization Review and update SOPs, checklists and operational workflows; conduct audits and training to embed procedural changes Reporting & Documentation Prepare monthly/quarterly MIS; communicate data to stakeholders (RBI, credit bureaus, management); maintain comprehensive records Stakeholder Management Interface with legal teams, originators, escrow bankers, internal teams (product, credit, IT, analytics); build trusted relationships Required Skills & Experience Hard Skills: 02 years experience in financial services (NBFC, bank, HFC, microfinance or fintech), focusing on retail/institutional lending, CoLending, supply chain finance, trade finance, etc. Good financial literacyP&L statements, ratios, balance sheet analysis. Knowledge of lending products (retail/B2B), colending structures, workingcapital, supplychain finance. Strong MS Office proficiency; analytical mindset; attention to detail Soft Skills: Excellent communication and stakeholder management. High emotional intelligence; team player with crossfunctional collaboration. Planning-oriented, with strong presentation capability. Why You’ll Love It Get visibility into the entire retail lending process, from loan origination to accounting and compliance.
Posted Date not available
2.0 - 6.0 years
2 - 4 Lacs
mumbai
Work from Office
About The Role JOB ROLE Responsible for servicing any walk-in customers of the bank irrespective of the segment/mapping. Regular generation of leads for New To Bank- customer and cross sell various products like TD/MF/ CASA/Gold. Ensuring regulatory and procedural compliance To co-ordinate the audit of the branch Ensuring service excellence to enhance portfolio, control retention and better cross sell Authorize and check RO / SO entries Check end products Check vouchers to clear transactions of Rs. 10 lakhs & above Vault / Key custodian JOB REQUIREMENT MBA/Graduate Minimum work exp. 5 years Customer service oriented Meticulous Eye for details Ability to manage and motivate front office staff. Thorough overall understanding of banking Graduate/MBA Graduates with 5-8 years"™ experience Should possess customer orientation and team leader qualities
Posted Date not available
2.0 - 6.0 years
2 - 4 Lacs
pune
Work from Office
About The Role JOB ROLE Responsible for servicing any walk-in customers of the bank irrespective of the segment/mapping. Regular generation of leads for New To Bank- customer and cross sell various products like TD/MF/ CASA/Gold. Ensuring regulatory and procedural compliance To co-ordinate the audit of the branch Ensuring service excellence to enhance portfolio, control retention and better cross sell Authorize and check RO / SO entries Check end products Check vouchers to clear transactions of Rs. 10 lakhs & above Vault / Key custodian JOB REQUIREMENT MBA/Graduate Minimum work exp. 5 years Customer service oriented Meticulous Eye for details Ability to manage and motivate front office staff. Thorough overall understanding of banking Graduate/MBA Graduates with 5-8 years"™ experience Should possess customer orientation and team leader qualities
Posted Date not available
1.0 - 5.0 years
1 - 4 Lacs
unjha
Work from Office
About The Role JOB ROLE Redress customer needs pertaining to cash, DDs, cheque deposits, general information. Speed and accuracy of transaction. Exploitation of other business opportunities sensed. Providing quality of experience that will ensure retention and positive word-of-mouth. JOB REQUIREMENT Should have handled SO profile MBA/Graduate
Posted Date not available
1.0 - 5.0 years
1 - 4 Lacs
ganganagar
Work from Office
About The Role JOB ROLE Redress customer needs pertaining to cash, DDs, cheque deposits, general information. Speed and accuracy of transaction. Exploitation of other business opportunities sensed. Providing quality of experience that will ensure retention and positive word-of-mouth. JOB REQUIREMENT Should have handled SO profile MBA/Graduate
Posted Date not available
2.0 - 6.0 years
2 - 4 Lacs
chennai
Work from Office
About The Role JOB ROLE Responsible for servicing any walk-in customers of the bank irrespective of the segment/mapping. Regular generation of leads for New To Bank- customer and cross sell various products like TD/MF/ CASA/Gold. Ensuring regulatory and procedural compliance To co-ordinate the audit of the branch Ensuring service excellence to enhance portfolio, control retention and better cross sell Authorize and check RO / SO entries Check end products Check vouchers to clear transactions of Rs. 10 lakhs & above Vault / Key custodian JOB REQUIREMENT MBA/Graduate Minimum work exp. 5 years Customer service oriented Meticulous Eye for details Ability to manage and motivate front office staff. Thorough overall understanding of banking Graduate/MBA Graduates with 5-8 years"™ experience Should possess customer orientation and team leader qualities
Posted Date not available
1.0 - 5.0 years
1 - 4 Lacs
gurdaspur
Work from Office
About The Role JOB ROLE Redress customer needs pertaining to cash, DDs, cheque deposits, general information. Speed and accuracy of transaction. Exploitation of other business opportunities sensed. Providing quality of experience that will ensure retention and positive word-of-mouth. JOB REQUIREMENT Should have handled SO profile MBA/Graduate
Posted Date not available
2.0 - 6.0 years
1 - 5 Lacs
chennai
Work from Office
About The Role Operations Manager - Support Services-Operations Job Requirements: 1. Pre disbursement KYC checking, agreement book and RTO set, verifications 2. Verification of documents, asset details and loading the documents in system 3. Handling the operations team 4. Checking and releasing the payouts after checking the Post disbursement documents. 5. Checking the NACH documents and cheques 6. Handling the high volume in month end 7. 2 years"™ Experience in retail asset operations and disbursement related activities
Posted Date not available
2.0 - 6.0 years
1 - 5 Lacs
lucknow
Work from Office
About The Role Operations Manager - Support Services-Operations Job Requirements: 1. Pre disbursement KYC checking, agreement book and RTO set, verifications 2. Verification of documents, asset details and loading the documents in system 3. Handling the operations team 4. Checking and releasing the payouts after checking the Post disbursement documents. 5. Checking the NACH documents and cheques 6. Handling the high volume in month end 7. 2 years"™ Experience in retail asset operations and disbursement related activities
Posted Date not available
1.0 - 5.0 years
1 - 4 Lacs
fatehabad
Work from Office
About The Role JOB ROLE Redress customer needs pertaining to cash, DDs, cheque deposits, general information. Speed and accuracy of transaction. Exploitation of other business opportunities sensed. Providing quality of experience that will ensure retention and positive word-of-mouth. JOB REQUIREMENT Should have handled SO profile MBA/Graduate
Posted Date not available
2.0 - 6.0 years
1 - 5 Lacs
vapi
Work from Office
About The Role Operations Manager - Support Services-Operations Job Requirements: 1. Pre disbursement KYC checking, agreement book and RTO set, verifications 2. Verification of documents, asset details and loading the documents in system 3. Handling the operations team 4. Checking and releasing the payouts after checking the Post disbursement documents. 5. Checking the NACH documents and cheques 6. Handling the high volume in month end 7. 2 years"™ Experience in retail asset operations and disbursement related activities
Posted Date not available
2.0 - 6.0 years
1 - 5 Lacs
panipat
Work from Office
About The Role Operations Manager - Support Services-Operations Job Requirements: 1. Pre disbursement KYC checking, agreement book and RTO set, verifications 2. Verification of documents, asset details and loading the documents in system 3. Handling the operations team 4. Checking and releasing the payouts after checking the Post disbursement documents. 5. Checking the NACH documents and cheques 6. Handling the high volume in month end 7. 2 years"™ Experience in retail asset operations and disbursement related activities
Posted Date not available
2.0 - 6.0 years
1 - 5 Lacs
noida
Work from Office
About The Role Operations Manager - Support Services-Operations Job Requirements: 1. Pre disbursement KYC checking, agreement book and RTO set, verifications 2. Verification of documents, asset details and loading the documents in system 3. Handling the operations team 4. Checking and releasing the payouts after checking the Post disbursement documents. 5. Checking the NACH documents and cheques 6. Handling the high volume in month end 7. 2 years"™ Experience in retail asset operations and disbursement related activities
Posted Date not available
2.0 - 7.0 years
3 - 4 Lacs
rajpura
Work from Office
About The Role Posting Description for Internal Candidates Enter Custom Internal Posting Description Short Description for Internal Candidates Description for Internal Candidates JOB ROLE "¢ Handling personalized service requests of customers. "¢ Generation of timely business MIS. "¢ Ensuring strict adherence to compliance, audit and regulatory requirements for customer segment. "¢ Coordination with CPC/RPC/Investment desks for acco Description for Internal Candidates JOB ROLE : Handling personalized service requests of customers. Generation of timely business MIS. Ensuring strict adherence to compliance, audit and regulatory requirements for customer segment. Coordination with CPC/RPC/Investment desks for account opening of customers. Managing complaints of customers and ensuring their resolution within TAT. JOB REQUIREMENT: Developing and maintaining banking relationships with a select group of high net worth customers Excellent communication skills with customer service orientation Courteous and polite. Good knowledge of Microsoft excels. Understanding of banking norms and processes.
Posted Date not available
2.0 - 6.0 years
1 - 5 Lacs
ahmedabad
Work from Office
About The Role Operations Manager - Support Services-Operations Job Requirements: 1. Pre disbursement KYC checking, agreement book and RTO set, verifications 2. Verification of documents, asset details and loading the documents in system 3. Handling the operations team 4. Checking and releasing the payouts after checking the Post disbursement documents. 5. Checking the NACH documents and cheques 6. Handling the high volume in month end 7. 2 years"™ Experience in retail asset operations and disbursement related activities
Posted Date not available
2.0 - 7.0 years
2 - 4 Lacs
mumbai
Work from Office
About The Role SERVICE DELIVERY OFFICER (SDO) KRAs: Responsible for servicing any walk-in customers of the bank irrespective of the segment/mapping. Regular generation of leads for NTB customer and cross sell. The SDO will act as a backup to the SO. Non-transaction related servicing at the Branch Audit,Reconciliation of Branch Accounts Customer query resolution Should have a desire to know and understand financial terminology Cross selling of financial products Exploitation of other business opportunities sensed. Providing quality of experience that will ensure retention and positive word-of-mouth. EXPERIENCE, QUALIFICATIONS & QUALITIES: Atleast 3 years in branch banking operations. Post-graduate or graduate with appropriate experience. Primary motivation customer service through querry resolution A senior teller or branch operations person. TARGET COMPANIES:HDFC Bank, ICICI Bank, IDBI Bank, UTI Bank AGE: 23-25 years OTHERS: Reporting toSM THE ROLE (bold): Customer service at the Branch, customer retention
Posted Date not available
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