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Workforce Management Analyst Airbnb

5.0 - 9.0 years

0 - 0 Lacs

haryana

On-site

Role Overview: You will be joining the Workforce Management (WFM) team at Airbnb as a Real-Time Analyst (RTA). Your main responsibility will be to ensure smooth day-to-day operations by monitoring real-time performance metrics, optimizing staffing levels, and maintaining a balance between capacity and demand to meet service level agreements (SLAs) and operational targets. Key Responsibilities: - Resolve issues as they arise in real-time - Provide insights into queue performance, staffing trends, and resource allocation - Assist various teams in maintaining operational efficiency - Contribute to high customer satisfaction through effective resource management - Leverage industry best practice...

Posted 1 day ago

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