285 Rta Jobs - Page 9

Role & responsibilities Responsible to monitor transaction processing, SIP registrations, rejections and co-ordination with RTA to ensure completion as per timelines with accuracy. Responsible to follow-up with branches and other stakeholders for required information / documents for processing of transactions. Regular review of RTA activities, analyze reasons for delayed processing, rejections, NIGOs, TAT delays, Data entry errors etc. and submit report to Corporate Office. Responsible to monitor and review daily activities being performed by RTA and submit daily reporting to Corporate Office Responsible for Audit co-ordination to obtain data requirements, close supervision of the activities being conducted in Chennai. Responsible to handle escalations and take up with RTA / service providers for timely resolution Essential Skills Required Ability to communicate effectively with Service providers and internal teams with good verbal and written communication skills Positive and enthusiastic attitude Microsoft Office proficiency with strong emphasis on Excel Proactive and self-motivated Strong analytical & automation skills Eligibility Criteria MBA / Graduate with 2-3 years of Mutual Fund R&T Operations experience.

About The Role Role based in BSv organisation. Leveraging expert knowledge of Process Invoiceing, The Process Invoicing Process Experts participate of in or lead the achievement of service levels, key measurement targets of the team and delivers a high quality and cost-effective service that drive compelling business outcomes. They ensure the delivery of a customer focused and compliant services through the adoption of frictionless finance, practice processes, technologies, methodologies which drive innovation and process improvements. They will manage the contract on a daily basis including operations and finance and complex operational issues and ensure that operations are run according to budget. They will build and develop the team. Their expert domain expertise means they process more complex transactions and producing outputs across Invoice processing activities and manage effective usage of resources in the service delivery About The Role - Grade Specific Entry and mid-Junior level in a Finance Administration roleStrong team player with the ability to build good relationships with their stakeholders.Able to act on own initiative with regular supervision. Understands when to seek guidance/escalateSupports experienced Finance specialists delivering progress reporting, task management and documentation for Finance activity Skills (competencies)

Skill required: User-Generated Content Moderation - Content management Designation: Service Delivery Ops Senior Analyst Qualifications: Master of Business Administration Years of Experience: 5 to 8 years What would you do? The Real-Time Management (RTM) Analyst/Lead is responsible for monitoring and managing intraday performance to ensure operational efficiency and service level adherence. This role involves real-time tracking of workforce metrics, identifying deviations, and implementing immediate corrective actions. You will be responsible for analyzing and reviewing user profiles, audio, videos, and text-based content and/or investigating, escalating and/or resolving issues that are reported by users or flagged by the system. Due to the nature of the role, the individual may be exposed to flashing lights or contrasting light and dark patterns.Additionally, the RTM Analyst plays a key role in incident management by assessing and responding to system outages, spikes in volume, and other operational disruptions.Content moderation is meaningful work that helps keep the internet safe. It may also be challenging, at times. In the context of this role, individuals may be directly or inadvertently exposed to potentially objectionable and sensitive content (e.g., graphic, violent, sexual, or egregious). Therefore, content moderators need strong resilience and coping skills. We care for the health and well-being of our people and provide the support and resources needed to perform their role responsibilities. Active participation in Accenture's well-being support program, designed specifically for the Trust & Safety community, provides valuable skills to promote individual and collective well-being. Organize, categorize and publish content and information using specific tools and channels, for use by different groups and individuals within the organization. What are we looking for? 3-5 years of experience in Real-Time Management, Workforce Management, or Contact Center Operations. Strong analytical skills with proficiency in real-time reporting tools and workforce management platforms (e.g., NICE, Verint, IEX, or Genesys). Ability to work under pressure and make quick, data-driven decisions in fast-paced environments. Excellent communication and stakeholder management skills. Experience in incident management, including root cause analysis and escalation protocols. Understanding of workforce optimization strategies, including shrinkage management, occupancy, and utilization. Flexibility to work in shifts, including weekends or 24/7 operations, if required. Review, classify and/or remove content according to client guidelines, using specific tools and channels Understand and remain updated on changing client policies and guidelines Investigate, resolve, and relay complex content issues to the broader Trust and Safety team Strong coping, emotional resilience, and stress-management skills Excellent comprehension, communication skills Ability to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policies Strong attention to detail Comfort synthesizing and analyzing information from multiple streams Strong critical thinking and decision-making skills Roles and Responsibilities: Intraday Monitoring & Reporting Continuously monitor real-time performance metrics, including service levels, queue volumes, and agent adherence. Identify and address deviations from staffing plans, ensuring minimal impact on operational KPIs. Generate and distribute intraday performance reports with key insights and actionable recommendations. Communicate real-time updates on trends, SLA risks, and performance concerns to stakeholders, including Operations, Workforce Management, and Client Teams. Optimize resource allocation by adjusting schedules, reallocating tasks, and managing shrinkage in real time.Incident Management & Escalation Act as the first point of contact for operational incidents, such as system outages, tool downtimes, or unplanned volume surges. Coordinate with IT, Operations, and Vendor Management teams to escalate and resolve incidents promptly. Implement contingency plans to mitigate impact on service delivery during disruptions. Maintain an incident log with root cause analysis, resolution timelines, and preventive measures. Conduct post-incident reviews to improve response strategies and minimize recurrence.Stakeholder Collaboration & Communication Work closely with Operations and Workforce Planning teams to align real-time decisions with long-term staffing strategies. Provide data-driven insights and recommendations during WBR (Weekly Business Reviews) and MBR (Monthly Business Reviews). Ensure effective communication across teams to facilitate proactive decision-making and minimize downtime. Qualifications Master of Business Administration

About The Role Role based in BSv organisation. Leveraging deepening knowledge of one or more R2A processes (record, report, analyze etc), Record to Analyze Process Experts participate of in or lead the achievement of service levels, key measurement targets of the team and delivers a high quality and cost-effective service that drive compelling business outcomes. They support the delivery of a customer focused and compliant services through the adoption of frictionless finance, practice processes, technologies, methodologies which drive innovation and process improvements. Their domain expertise means they are responsible for processing non complext to complex transactions, resolving the standard process related issues, preparation and finalization of the period and close activities and reporting (including the interactions with Clients Financial Controllers) and performing the reconciliations. About The Role - Grade Specific Entry and mid-Junior level in a Finance Administration roleStrong team player with the ability to build good relationships with their stakeholders.Able to act on own initiative with regular supervision. Understands when to seek guidance/escalateSupports experienced Finance specialists delivering progress reporting, task management and documentation for Finance activity Skills (competencies)

Immediate hiring for WFM specialist / MIS Executive. Minimum 3+ yrs of exprience in MIS executive is required. Work Location - Chennai, day shift. MALE candidates required salary upto 3 lpa willing to work in day shift. Looking for immediate joiners. Looking for candidates from WFM or MIS Executive experience. Excellent in MS Excel, Outlook Quick learner Expert in using Excel functions and Key Board shortcuts Excel Based report automation Should have good knowledge about call centre operations At least 4 years of experience in MIS role Knowing VBA Macro or other scripting language will be added advantage Knowing Access and SQL will be added advantage Flexible to work on Sunday Please apply for the job in Naukri.com. We will check & will update you. Do not search the number in Google and do not call us. The requirements are not yet active from Client's side.

Immediate hiring for WFM specialist / MIS Executive. Work Location - Chennai and Hyderabad , day shift. salary upto 3 lpa. MALE candidates required willing to work in day shift. Minimum 3+ yrs of experience in MIS executive is required Looking for immediate joiners. Looking for candidates from WFM or MIS Executive experience. Excellent in MS Excel, Outlook Quick learner Expert in using Excel functions and Key Board shortcuts Excel Based report automation Should have good knowledge about call centre operations At least 4 years of experience in MIS role Knowing VBA Macro or other scripting language will be added advantage Knowing Access and SQL will be added advantage Flexible to work on Sunday Please apply for the job in Naukri.com. We will check & will update you. Do not search the number in Google and do not call us. The requirements are not yet active from Client's side. I

Understand the deal contours and structuring the deal basis the investor and client requirements Preparation of Term sheets, Cash Flows, Liaising with Lawyers for definitive Documentation Understanding the law and regulations with respect to CredAvenue product offerings to facilitate the negotiations on complex legal documents. Coordinating with multiple counterparties such as Issuer, Investors, Trustee, law Firm, Rating Agency, Stock exchange, Depository, RTA, Auditor etc. to facilitate the execution process. Addressing queries with regards to cash flows or Bond/PTC details to investors and/or Issuers Helping Sales/Ops team with specific Bond/PTC related inputs, cash flows if needed Requirements Required skills CA or MBA 0 to 2 years of experience in financial services Strong understanding of debt capital markets Well versed with MS Excel Have demonstrated resilience Excellent communication and presentation skills Have impeccable integrity and work ethics Possess a good eye for detail and ability to work effectively under pressure Demonstrate high level of analytical skills

As a WFM RTM Manager you handle the entire RTA team including Supervisors and RTAs Min of 8+ years of experience in WFM department Ability to demonstrate and articulate understanding of key workforce management concepts Proficient with phone system reporting and scheduling tools (Verint, Nice, IEX, Cisco) as well as Microsoft Office (Excel, Word, PowerPoint, Outlook) Strong quantitative/analytical skills Location : - Navi Mumbai,Gurugram,Indore,Mohali

About The Role : Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure 1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback 2Self- ManagementProductivity, efficiency, absenteeism, Training Hours, No of technical training completed

Role & responsibilities Relevant BPO outsourcing Industry experience with min of 6/12 months experience Good Communication, worked in International BPO process and open to 24/7 shifts Exposure on Verint WFM tool, Google Spreadsheets will be added advantage Candidates with experience of 2-3 years and working in Scheduler/Capacity Planning roles can be considered for Sr Analyst (Grade 2) position

Job Description To ensure compliance with Companies Laws, SEBI, ROC and all other agencies for Public Limited Listed companies and their associated regulations. Independently scheduling and conducting Board / Members meetings as per secretarial standards for listed and all group entities Circulate notice and agendas for Board, General meetings and draft and final minutes to the Board within the defined timelines Ensuring updated record keeping and minuting. Timely and accurate compliances and MCA returns filing. Remaining 100% compliant at all times. Responsible for maintaining and updating the records such as statutory registers Build connections and liase as necessary with regulatory authorities such as Stock Exchanges, MCA, RTA Bankers Responsible for facing Audits, completing Due Diligences and Corporate Actions on time as and when required Ensure filing quarterly, half yearly and yearly compliance as per LODR well before time deadline. Timely reply to the queries raised by regulators such as BSE, NSE, SEBI, ROC etc. Prepare drafts forms, returns and applications to be filed with regulatory bodies Tracking and implementing regulatory changes and update Review board agenda and notices; liaison with the business heads to check what items need to be added to the agenda. Ensure that all documentation is as per standard checklist. Oversee filing and indexing of all board related documents in a timely manner Liaise with bankers for Dividend related activities IEPF Compliances and filing various forms with ROC and sending reminders and letters to respective shareholders. Drafting / reviewing agreements with various stakeholders - employees, directors, vendors, agents, shareholders - and keeping them current always New company formation, actions from restructuring programs as delegated from time to time Work directly / with trademark and legal consultants to ensure TM ownership and blocking "lookalikes" effectively Legal: Review and provide legal advice on various Agreements/documents. Review ongoing cases and advice management accordingly. Provide legal protection and risk management advice to management especially on contract Provide and interpret legal information, conduct training and disseminate appropriate legal requirements to staff. Education Qualifications CS/CS Behavioural Profile CS (LLB shall be preferable) Minimum 3 years experience in listed company / 7 years post qualification work experience Able to work without any guidance Result Oriented Desired Skills secretarial practice,CS, Legal,Compliances Company Profile Chembond has believed in delivering to customer expectations through continuous investments in innovation and technical services. We strive to deliver value and delight our customers for the money invested by them.

About The Role : Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback2Self- ManagementProductivity, efficiency, absenteeism, Training Hours, No of technical training completed

Job Description:The Real-Time Analyst (RTA) is a key member of our WFM team, responsible for monitoring and managing real-time staffing to ensure we meet our service level targets. The ideal candidate will have a strong understanding of real-time workforce management, excellent analytical skills, and the ability to make on-the-spot decisions to enhance operational efficiency.Key Responsibilities:1. Real-Time Monitoring:• Continuously monitor real-time performance against established service level targets and key performance indicators (KPIs).• Identify and react to deviations from schedules, including absenteeism, adherence, and unexpected volume fluctuations.2. Schedule Adherence:• Track and report on agent schedule adherence, ensuring that employees adhere to their assigned work schedules.• Notify supervisors and team leads of any adherence issues and work with them to implement corrective actions.3. Intraday Adjustments:• Propose and implement real-time adjustments to staffing, such as breaks, lunches, and shifts, to align with changing call volumes.• Assist in reassigning agents or reallocating resources to address emerging needs.4. Communication:• Maintain effective communication with team leads, supervisors, and the WFM team to ensure everyone is informed of real-time performance and adjustments.• Proactively inform the management team of any challenges or opportunities for improvement.5. Reporting:• Generate and distribute real-time reports on service level performance, adherence, and other relevant metrics.• Analyze data to identify trends and areas for improvement.6. Tools and Technology:• Familiarize yourself with WFM software and tools to make real-time adjustments efficiently.• Work with IT to ensure that software and tools are up-to-date and aligned with business needs.• Proficiency in Excel reportingQualifications:• Bachelor's degree in a relevant field (e.g., Business, Operations Management, or similar) is preferred.• Prior experience as a Real-Time Analyst in a contact center or customer service environment is a strong asset.• Proficiency in using WFM software and real-time monitoring tools.• Strong analytical and problem-solving skills.• Excellent communication and interpersonal skills.• Ability to handle high-pressure situations and make quick, informed decisions.• Detail-oriented with a commitment to data accuracy.

Responsibilities: Provides exceptional internal customer service by communicating proactively via IM, email, and/or phone with call center stakeholders to achieve targeted service level and other quality standards. Ability to apply critical thinking skills and use decisive judgement under minimal supervision to make important business decisions. Utilizes a variety of software such as Alvaria real time adherence, Alvaria eWorkforce management, Cisco and Aceyus to monitor real time adherence and respond to call centre call drivers. Responds and reacts to call centre call drivers such as outages and planned or unplanned events to ensure the company meets service level targets. Enters and adjusts employee exceptions including updates to schedules via the alarms process taking call outs or working the shared inbox. Responds to meeting, project coaching request shift change requests and other requests to approve or deny the activity. Proactively works to facilitate, approve or deny overtime, generate overtime schedules, voluntary time off, and other requests. Maintain records of all outages with all specific time stamps and follow up actions if applicable. Communicates non-compliance to supervisors via email and/or verbally. Initiate emergency procedures as needed. Assists in data gathering and report preparation. Other duties as assigned. Qualifications: High school diploma or equivalent work experience and technical training is required. One plus years of analytical and operational experience. Prior experience in a call center environment. Understanding of arrival patterns and dependencies. Extensive knowledge of MS Excel demonstrated pivot tables, graphing, etc. Ability to think critically and make data driven recommendations. Demonstrated track record of analytical contributions to achievement of department goals. Proficiency with report coordination and report development. Ability to handle multiple assignments simultaneously and collaborate across multiple business units. Work well under pressure to meet deadlines and function with minimal supervision. Ability to establish and manage effective relationships at all levels. Non-technical requirements You have experience working on client-facing roles. You are available to work from our Mumbai office from Day 1 in a rotational shift.

Candidate should have minimum 1yr of experience in forecasting and budget planning in a BPO. Qualification - Graduate Shift - Rotational Shifts Work Location - Bangalore Immediate Joiners OR Max 1 month notice period candidates can apply Required Candidate profile Call HR Manager Reejo @ 9886360719 for more details.

Candidate should be currently working as a Manager / Assistant Manager on papers in WFM for a BPO. Qualification - Graduate Shift - Rotational Shifts Work Location - Bangalore / Hyderabad Required Candidate profile Immediate Joiners OR Max 45 days notice period candidates can apply Call HR Sadiq @ 8904378561 for more details.

IMMEDIATE JOINERS REQUIRED Preferred Female Candidates Location - Gurgaon/Gurugram Excellent Comms Shifts - 24*7/Rotational Week offs Job Role: To create reports on a daily weekly and monthly basis to share. Performance of team clusters against the process defined SLAs. Creating new templates and modifying existing ones to simplify data collection from various sources. Collating data received from various sources. Taking care of ad hoc report requests. Take ownership of the accuracy and timeliness of reports that are published Be aware with all relevant policies and procedures related to the process Track all Operations processes relating to SLA adherence. Ensure SLA performance reports are published timely and accurately. Escalate any irregularities in reports in a timely manner. Be aware of and comply with any client and process updates internal external for accurate tracking of performance and data. Address any problems grievances with the Team Leader, Team Coach, Team Manager that may have a bearing on productivity or efficiency. Liaise with other departments both internal and external. Collating data received from various sources. Sharing relevant MIS information with other departments as and when required. Domain / functional expertise areas: Analytical skills Excel skills / Automation (Macro) / MS Access / Basic SQL Power BI will be an advantage Critical competencies for the position: Knowledge of reporting/ data management Good with logical & analytical skills Taking initiatives to streamline processes and focus areas Maintain team engagement Hands on with excel & MS office

Role & responsibilities Continuously monitor real-time performance against established service level targets and key performance indicators (KPIs). Identify and react to deviations from schedules, including absenteeism, adherence, and unexpected volume fluctuations. Schedule Adherence: Track and report on agent schedule adherence, ensuring that employees adhere to their assigned work schedules. Notify supervisors and team leads of any adherence issues and work with them to implement corrective actions. Intraday Adjustments: Propose and implement real-time adjustments to staffing. Assist in reassigning agents or reallocating resources to address emerging needs. Reporting: Generate and distribute real-time reports on service level performance, adherence, and other relevant metrics. Analyze data to identify trends and areas for improvement. Tools and Technology: Familiarize yourself with WFM software and tools to make real-time adjustments efficiently. Work with IT to ensure that software and tools are up-to-date and aligned with business needs. Proficiency in Excel/Google Sheet reporting Preferred candidate profile Bachelor's degree in a relevant field (e.g., Business, Operations Management, or similar) is preferred Proficiency in using WFM software and real-time monitoring tools. Strong analytical and problem-solving skills. Excellent communication and interpersonal skills. Ability to handle high-pressure situations and make quick, informed decisions. Detail-oriented with a commitment to data accuracy.

To ensure compliance with Companies Laws, SEBI, ROC and all other agencies for Public Limited & Listed companies and their associated regulations Independently scheduling and conducting Board / Members meetings as per secretarial standards for listed and all group entities Circulate notice and agendas for Board, General meetings and draft and final minutes to the Board within the defined timelines Ensuring updated record keeping and minuting Timely and accurate compliances and MCA returns filing Remaining 100% compliant at all times Responsible for maintaining and updating the records such as statutory registers Build connections and liase as necessary with regulatory authorities such as Stock Exchanges, MCA, RTA & Bankers Responsible for facing Audits, completing Due Diligences and Corporate Actions on time as and when required Ensure filing quarterly, half yearly and yearly compliance as per LODR well before time deadline Timely reply to the queries raised by regulators such as BSE, NSE, SEBI, ROC etc Prepare drafts forms, returns and applications to be filed with regulatory bodies Tracking and implementing regulatory changes and update Review board agenda and notices; liaison with the business heads to check what items need to be added to the agenda Ensure that all documentation is as per standard checklist Oversee filing and indexing of all board related documents in a timely manner Liaise with bankers for Dividend related activities IEPF Compliances and filing various forms with ROC and sending reminders and letters to respective shareholders Drafting / reviewing agreements with various stakeholders - employees, directors, vendors, agents, shareholders - and keeping them current always New company formation, actions from restructuring programs as delegated from time to time Work directly / with trademark and legal consultants to ensure TM ownership and blocking "lookalikes" effectively Legal: Review and provide legal advice on various Agreements/documents Review ongoing cases and advice management accordingly Provide legal protection and risk management advice to management especially on contract Provide and interpret legal information, conduct training and disseminate appropriate legal requirements to staff Education Qualifications CS/CS Behavioural Profile CS (LLB shall be preferable) Minimum 3 years experience in listed company / 7 years post qualification work experience Able to work without any guidance Result Oriented Desired Skills secretarial practice,CS, Legal,Compliances

Skill required: Trust & Safety - Workforce Management (WFM) Designation: Workforce Services Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years What would you do? WFM will be Responsible for daily operations management - Volume forecasting, Roster, (Staffing), Overtime, tracking, scheduling and planning. Analyzing the trend of work flow Responsible for the overall WFM, scheduling, setting of goals, prioritization of work, performance reviews, etc. Develop and maintain short and long term forecast to ensure sufficient staff is available during peak periods. Effectively Analyse Data, communicate actionable Plans and drive improvement Work with real-time team to optimize operational performance on a daily basis. Generate new forecast when current day forecast has high deviation from actual. Lead weekly and daily staffing review meetings with management detailing previous and current week s performance and forecaster performance. Review and analyze the monthly, quarterly and yearly PerformanceThe Workforce Management team focuses on maximizing performance levels and competency for an organization. This includes activities needed to maintain a productive workforce, such as field service management, human resource management, performance and training management, data collection, recruiting, budgeting, forecasting, scheduling, and analytics. This team owns the client relationship and partner on Capacity Planning/Schedule Adherence, help gather insights and provide feedback on the gaps/opportunities in performance capacity. The team helps identify, evaluate and drive continuous improvement in Service Delivery Performance. This team is also responsible for innovation in the workforce management space - providing insights to Accenture and Client leadership on improving efficiencies. They also ensure adherence to revenue and cost targets, own efficiency improvement goals. This team also partners wit regional leads and ensure we are compliant on all internal and client audits. What are we looking for? Adaptable and flexible Ability to establish strong client relationship Ability to work well in a team Commitment to quality Written and verbal communication Strong knowledge of WFM tools & methodologies – 3-4 years of experience expected Strong knowledge of VBA and Microsoft Excel to create pivot tables, graphs and charts Analytical skills that allow for the development of data-driven reports Demonstrated ability to manage time and prioritize projects to meet deadlines Strong written and verbal communication skills to effectively relate data to coworkers Excellent critical thinking skills to help solve business problems and make decisions Tendency to pay close attention to small details that could impact results General knowledge of business operations, objectives, strategies, process and information flow Roles and Responsibilities: In this role you are required to do analysis and solving of lower-complexity problems Your day to day interaction is with peers within Accenture before updating supervisors In this role you may have limited exposure with clients and/or Accenture management You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments The decisions you make impact your own work and may impact the work of others You will be an individual contributor as a part of a team, with a focused scope of work Please note that this role may require you to work in rotational shifts Qualifications Any Graduation

Key Responsibilities: 1. Real-Time Monitoring: Continuously monitor real-time data and workforce metrics, including call volumes, service levels, and agent availability. Track and report on adherence, occupancy, and other performance indicators throughout the day. Expertise in CMS Avaya, Verint/IEX WFM Tool 2. Schedule Adjustments: Make real-time adjustments to staffing schedules based on current demand, including shift changes, break adjustments, and emergency coverage. Communicate schedule changes and adjustments to relevant team members and departments. 3 . Issue Resolution: Quickly address and resolve any issues related to staffing, scheduling, or adherence that arise during operational hours. Coordinate with supervisors and managers to address any staffing gaps or performance concerns. 4. Data Analysis and Reporting: Analyze real-time data to identify trends or potential issues impacting service levels and operational performance. Provide real-time and end-of-day reports on performance metrics, including adherence, service levels, and any anomalies. 5. Collaboration and Communication: Work closely with WFM Planners, schedulers, and operational teams to ensure alignment and coordination. Communicate effectively with agents and supervisors regarding schedule changes, adherence issues, and performance expectations.

Role based in BSv organisation. Leveraging deepening knowledge of one or more R2A processes (record, report, analyze etc), Record to Analyze Process Experts participate of in or lead the achievement of service levels, key measurement targets of the team and delivers a high quality and cost-effective service that drive compelling business outcomes. They support the delivery of a customer focused and compliant services through the adoption of frictionless finance, practice processes, technologies, methodologies which drive innovation and process improvements. Their domain expertise means they are responsible for processing non complext to complex transactions, resolving the standard process related issues, preparation and finalization of the period and close activities and reporting (including the interactions with Clients Financial Controllers) and performing the reconciliations. Job Description - Grade Specific Entry and mid-Junior level in a Finance Administration roleStrong team player with the ability to build good relationships with their stakeholders.Able to act on own initiative with regular supervision. Understands when to seek guidance/escalateSupports experienced Finance specialists delivering progress reporting, task management and documentation for Finance activity

Role based in BSv organisation. Leveraging deepening knowledge of one or more R2A processes (record, report, analyze etc), Record to Analyze Process Experts participate of in or lead the achievement of service levels, key measurement targets of the team and delivers a high quality and cost-effective service that drive compelling business outcomes. They support the delivery of a customer focused and compliant services through the adoption of frictionless finance, practice processes, technologies, methodologies which drive innovation and process improvements. Their domain expertise means they are responsible for processing non complext to complex transactions, resolving the standard process related issues, preparation and finalization of the period and close activities and reporting (including the interactions with Clients Financial Controllers) and performing the reconciliations. Job Description - Grade Specific Entry and mid-Junior level in a Finance Administration roleStrong team player with the ability to build good relationships with their stakeholders.Able to act on own initiative with regular supervision. Understands when to seek guidance/escalateSupports experienced Finance specialists delivering progress reporting, task management and documentation for Finance activity

Job Responsibilities (Manager WFM) - Responsible to manage c apacity Planning, Scheduling, Forecasting, Real Time Management, and Reporting To co ordinate with operations and various departments on a regular basis Daily Monitor all required KPIs effectively to ensure they meet their targets Effectively manage outage scenarios Manage ad-hoc requirements from Ops & any other functions Discuss daily / weekly performance with stakeholders Outlier management for all efficiency parameters Analysis Strong Analytical skills Should be able to handle & achieve the departmental requirements Experience in any WFM tools IEX, Avaya, Variant, Blue Pumpkin Maintain data integrity Own the MIS delivery for the account with respect to all aspects of WFM Planning, Scheduling, Forecasting, Real Time Management, Reporting Capacity planning, Forecasting and Scheduling & Accurate and Timely reporting Accurate and Timely reporting Client Management Internal and External Ability to work on data and generate various types dashboards, reports/ad-hoc reports Meeting client requirements within TAT and with accuracy Ability to handle high level data analysis and data Should contribute to the business by proactively providing solutions to pre-empt possible situations which impact performance/ Revenue Required Candidate profile Should have knowledge of WFM - Planning, Scheduling, Forecasting, And Reporting Good communication skills (Role requires interaction with Sr. Leadership and customers) Should have good excel skills and be able to up skill the team on excel skill sets if required, be hands on with creating reports Knowledge of IEX preferable Should have exposure to standard WFM tools Should be sound in his knowledge of IEX Should be able to think on the feet to make decisions related to steps which would impact business Candidate should be ready to work in a 24*7 and rotational shift environment Excellent communication. Designated as Manager (or) equal to it Should be from a BPO Background WFM vertical Perks and Benefits It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds Company Profile : https://www.igtsolutions.com/overview/ Location: Pune Shifts: Rotational Contact Person- NIDHI RASTOGI 8630322833 share CV- nidhi.rastogi@igtsolutions.com

Perform surgeries - repair fractures, correct deformities, replace damaged joints and other musculoskeletal conditions. Examples include joint replacement (hip, knee, shoulder), fracture repair and arthroscopic procedures. RTA case handling