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0.0 - 2.0 years
3 - 3 Lacs
gurugram
Work from Office
Golden opportunity for freshers to join US bases MNC Hiring WFM/MIS Executive (Fresher) with strong knowledge of Advanced Excel (VLOOKUP, Pivot, Dashboard). Responsible for data reporting, analysis, and creating daily/weekly/monthly reports. . Required Candidate profile Must be detail-oriented with good communication & analytical skills Graduation is mandatory Interested candidates Call or Watsapp Harsh@ 9289148125 Perks and benefits Incentives- Upto Rs. 5500/- monthly basis perform.
Posted 3 weeks ago
5.0 - 8.0 years
5 - 9 Lacs
bengaluru
Work from Office
Skill required: Capacity Planning & Forecasting - Customer Acquisition Strategy & Implementation Designation: Workforce Services Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years Language - Ability: English(International) - Expert About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www....
Posted 3 weeks ago
2.0 - 6.0 years
1 - 4 Lacs
bengaluru
Work from Office
About The Role Role based in BSv organisation. Leveraging deepening knowledge of one or more R2A processes (record, report, analyze etc), Record to Analyze Process Experts participate of in or lead the achievement of service levels, key measurement targets of the team and delivers a high quality and cost-effective service that drive compelling business outcomes. They support the delivery of a customer focused and compliant services through the adoption of frictionless finance, practice processes, technologies, methodologies which drive innovation and process improvements. Their domain expertise means they are responsible for processing non complext to complex transactions, resolving the stan...
Posted 3 weeks ago
2.0 - 5.0 years
2 - 6 Lacs
noida
Work from Office
About The Role Role based in BSv organisation. Leveraging deepening to expert knowledge of Problem Resolution, The Problem Resolution Process Experts participate of in or lead the achievement of service levels, key measurement targets of the team and delivers a high quality and cost-effective service that drive compelling business outcomes. They ensure the delivery of a customer focused and compliant services through the adoption of frictionless finance, practice processes, technologies, methodologies which drive innovation and process improvements. May temporarily back up or be the Team Lead and is the key Subject Matter Expert in the team to resolve operational issues that would be raised ...
Posted 3 weeks ago
0.0 - 1.0 years
2 - 4 Lacs
pune
Work from Office
About The Role Skill required: Retirement Solutions - Data Entry Services Designation: Customer Service New Associate Qualifications: Any Graduation Years of Experience: 0 to 1 years Language - Ability: English(Domestic) - Proficient What would you do? In this role the incumbent will use their working knowledge and experience with the Employee Retirement Income Security Act of 1974 (ERISA), IRS/DOL/SEC regulations on qualified/non-qualified retirement plans, financial reporting, Form 5500 preparation, employee benefit plan audits, and retirement plan provisions as they complete their day to day activities.This role will have a dual focus based on the volumes and need of the business. Focus w...
Posted 3 weeks ago
7.0 - 11.0 years
4 - 8 Lacs
bengaluru
Work from Office
About The Role Skill required: Workforce Dialer - Workforce Management (WFM) Designation: Workforce Services Specialist Qualifications: Any Graduation Years of Experience: 7 to 11 years Language - Ability: English(International) - Expert What would you do? You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.strategic alignment of people and resources to business objectives in ways that optimize and automate scheduling and performance management based on agent availabil...
Posted 3 weeks ago
5.0 - 8.0 years
5 - 9 Lacs
bengaluru
Work from Office
About The Role Skill required: Capacity Planning & Forecasting - Customer Acquisition Strategy & Implementation Designation: Workforce Services Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years What would you do? You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.Responsible for developing and managing accurate mid to short -term Capacity planning models. These forecasts inform staffing, budgeting, and operational decisions across multipl...
Posted 3 weeks ago
2.0 - 6.0 years
2 - 6 Lacs
gurugram
Work from Office
Oversees and has full responsibility over all operational support aspects of the contact center Must facilitate and monitor all workforce planning issues, including staffing, scheduling and forecasting systems, and policy and procedure May monitor the implementation and execution of all training programs across the contact center Oversees all aspects of contact center quality issues and support systems implementation and management May be responsible for multiple contact centers Positions on this level have advanced knowledge and experience and participates in/leads the development of new solutions/projects Shares best practice and advice to the co-workers in the professional area Not only g...
Posted 3 weeks ago
2.0 - 6.0 years
2 - 6 Lacs
thane
Work from Office
Oversees and has full responsibility over all operational support aspects of the contact center Must facilitate and monitor all workforce planning issues, including staffing, scheduling and forecasting systems, and policy and procedure May monitor the implementation and execution of all training programs across the contact center Oversees all aspects of contact center quality issues and support systems implementation and management May be responsible for multiple contact centers Positions on this level have advanced knowledge and experience and participates in/leads the development of new solutions/projects Shares best practice and advice to the co-workers in the professional area Not only g...
Posted 3 weeks ago
3.0 - 8.0 years
3 - 6 Lacs
mohali
Work from Office
we are hiring Associate process Manager WFM for Mohali location Shift Timings - Flexible (24*7) Role Overview: Provide leadership and management to program staff and the primary care sector as it relates to workforce development. Contribute strategic development and partnerships relating to workforce development Provide leadership for the development of a workforce strategy Provide advice to internal stakeholders relating to workforce development Required Skills and Experience: Demonstrated people management experience. Experience working in the BPO industry including a sound understanding of the issues facing primary care workforce. Demonstrated ability to lead a project including developme...
Posted 3 weeks ago
0.0 - 1.0 years
2 - 3 Lacs
mumbai suburban
Work from Office
Job Description Operations Executive (Mutual Fund Operations / Investment Support) Location: Gurugram, Sector 49, Sohna Road Experience: 02 years in Mutual Fund / RTA Operations preferred About the Role Our Operations team ensures that every clients investment journey is smooth, accurate, and timely. As an Operations Executive, you will play a critical role in supporting Relationship Managers and handling backend processes for client investments. This role is strictly for candidates with prior exposure to Mutual Fund Operations / RTA Operations (CAMS, KFintech, Karvy, etc.). Please apply only if you meet this requirement. Key Responsibilities 1. Transaction Processing Timely and accurate pro...
Posted 3 weeks ago
0.0 - 5.0 years
2 - 7 Lacs
kolkata, gandhinagar, hyderabad
Work from Office
We are hiring Resources planner/Capacity planner Location: Gift city Gandhinagar Salary: Upto 8 to 10 LPA Shift: Rotational Shift 1 to 3 + year (Experience in Work force management, Resources planner, etc.)BPO Preferred
Posted 3 weeks ago
5.0 - 7.0 years
2 - 6 Lacs
pune
Work from Office
Required Experience 5 - 7 Years Skills NA img {max-height240px;} About the job Business Development - Property Acquisition (Offline Store Expansion) Hiring Designation Assistant Manger / Manager Openings Pune Job description-Business Development Role Responsible for identifying suitable commercial retail properties for opening new Lenskart stores in their respective region. Retail property search management, coordinating with key partners like property developers, landlords, project consultants, property brokers. Location & Catchment Analysis of New Store Locations & Negotiating, acquiring and finalizing new properties. Negotiating final rentals, Landlord Scope of Works etc. Liaising legal d...
Posted 3 weeks ago
1.0 - 2.0 years
4 - 7 Lacs
gurugram
Work from Office
Oversees and has full responsibility over all operational support aspects of the contact center. Must facilitate and monitor all workforce planning issues, including staffing, scheduling and forecasting systems, and policy and procedure. May monitor the implementation and execution of all training programs across the contact center. Oversees all aspects of contact center quality issues and support systems implementation and management. May be responsible for multiple contact centers.Positions on this level are fully proficient in executing established standards. Works independently within set frames and follows set course. Has a knowledge base typically acquired from a professional/universit...
Posted 3 weeks ago
0.0 - 3.0 years
4 - 8 Lacs
hyderabad
Work from Office
About the Job Were looking for a Real Time Analyst (RTA) to be responsible for monitoring, communicating and making changes that positively affect the real-time performance of our team members. The ideal person will have a good understanding of how contact center functions including scheduling, call queues and forecasting volumes by half-hour segments. As Real Time Analyst, You Will Evaluate large amounts of data Communicate data in a clear and concise manner to Management Teams, Team Leaders and team members Adjust staffing and scheduling according to changing needs of the business Solicit extra hours or voluntary time off from where applicable, to ensure staffing meets forecasted volumes t...
Posted 3 weeks ago
4.0 - 5.0 years
5 - 9 Lacs
hyderabad
Work from Office
About the Job We are looking for a dynamic and analytical Senior Capacity Planner with strong client-facing skills to join our Workforce Management team. This role will play a key part in driving operational efficiency through precise capacity planning while also serving as a strategic partner to external clients. The ideal candidate will possess a deep understanding of workforce dynamics, strong forecasting and planning capabilities, and the communication skills necessary to translate insights into impactful client conversations. As Senior Capacity Planner, You Will Develop short, mid, and long-term capacity plans in line with forecasted demand, productivity, attrition, and hiring inputs. S...
Posted 3 weeks ago
4.0 - 8.0 years
20 - 25 Lacs
bengaluru
Work from Office
Seeking an experienced Delivery Lead to oversee the overall service delivery management for our Oracle Managed Services project. The Delivery Lead will ensure adherence to Service Levels described in the agreement and collaborate closely with the client's Service Delivery management personnel. The role involves managing the compilation of metrics around open tickets, backlog, aging, etc., and driving metrics-driven continuous improvement and customer satisfaction. Responsibilities : Oversee overall service delivery management Ensure adherence to Service Levels Collaborate with client Service Delivery management personnel Manage the compilation of metrics around open tickets, backlog, aging, ...
Posted 3 weeks ago
1.0 - 5.0 years
2 - 6 Lacs
pune
Hybrid
EY- Assurance Staff – Experience Management As part of our EY-Assurance Team, you will be working to ensure effective resource scheduling on scheduling tools, considering resource management guidelines, processes and protocols. The opportunity We’re looking for candidates with knowledge and capability in terms of managing resources / manpower using different resource management and deployment tools within EY GDS Assurance. Your key responsibilities Timely updation of resource schedules on scheduling tools (ARMS/Retain) Timely review and resolution of scheduling conflicts. Proactive review of resource availability /resource requirements. Mailbox management and fulfilling the scheduling reques...
Posted 3 weeks ago
3.0 - 8.0 years
3 - 8 Lacs
chennai
Hybrid
EY- Assurance Staff Experience Management As part of our EY-Assurance Team, you will be working to ensure effective resource scheduling on scheduling tools, considering resource management guidelines, processes and protocols. The opportunity We’re looking for candidates with knowledge and capability in terms of managing resources / manpower using different resource management and deployment tools within EY GDS Assurance. Your key responsibilities Timely updation of resource schedules on scheduling tools (ARMS/Retain) Timely review and resolution of scheduling conflicts. Proactive review of resource availability /resource requirements. Mailbox management and fulfilling the scheduling requests...
Posted 3 weeks ago
1.0 - 5.0 years
1 - 6 Lacs
chennai
Hybrid
EY- Assurance Staff – Experience Management As part of our EY-Assurance Team, you will be working to ensure effective resource scheduling on scheduling tools, considering resource management guidelines, processes and protocols. The opportunity We’re looking for candidates with knowledge and capability in terms of managing resources / manpower using different resource management and deployment tools within EY GDS Assurance. Your key responsibilities Timely updation of resource schedules on scheduling tools (ARMS/Retain) Timely review and resolution of scheduling conflicts. Proactive review of resource availability /resource requirements. Mailbox management and fulfilling the scheduling reques...
Posted 3 weeks ago
3.0 - 5.0 years
3 - 7 Lacs
bengaluru
Work from Office
About The Role Skill required: Workforce Dialer - Workforce Management (WFM) Designation: Workforce Services Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be aligned with our Customer Support v...
Posted 3 weeks ago
3.0 - 5.0 years
3 - 7 Lacs
bengaluru
Work from Office
About The Role Skill required: Workforce Dialer - Workforce Management (WFM) Designation: Workforce Services Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be aligned with our Customer Support v...
Posted 3 weeks ago
3.0 - 5.0 years
3 - 7 Lacs
bengaluru
Work from Office
About The Role Skill required: Workforce Dialer - Workforce Management (WFM) Designation: Workforce Services Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be aligned with our Customer Support v...
Posted 3 weeks ago
3.0 - 5.0 years
3 - 7 Lacs
bengaluru
Work from Office
About The Role Skill required: Workforce Dialer - Workforce Management (WFM) Designation: Workforce Services Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be aligned with our Customer Support v...
Posted 3 weeks ago
3.0 - 5.0 years
3 - 7 Lacs
bengaluru
Work from Office
About The Role Skill required: Workforce Dialer - Workforce Management (WFM) Designation: Workforce Services Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be aligned with our Customer Support v...
Posted 3 weeks ago
 
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