1380 Rta Jobs - Page 5

About The Role Role based in BSv organisation. Leveraging deepening knowledge of one or more R2A processes (record, report, analyze etc), Record to Analyze Process Experts participate of in or lead the achievement of service levels, key measurement targets of the team and delivers a high quality and cost-effective service that drive compelling business outcomes. They support the delivery of a customer focused and compliant services through the adoption of frictionless finance, practice processes, technologies, methodologies which drive innovation and process improvements. Their domain expertise means they are responsible for processing non complext to complex transactions, resolving the stan...

Location: Gurgaon Min Exp: 3+ Years Availability: Immediate to 15 days Roles and Responsibilities RTA Monitor and manage service level agreements as per SOW of the process. Conduct RCA (root cause analysis) for SLA deviations (Intraday and EOD) and share the insights with (Ops/WFM) leadership for review in timely manner. Monitor Agent & Site level activities (real-time), schedules, Schedule adherence & shrinkage (in-Office and out of office). Effectively manage and Optimize Non-Productive activities, associates break to ensure no impact on SLA. Keep a track of exception Inputs shared by Operations to ensure they are accurately captured in reports and are kept handy for RCA (root cause analys...

Job Track Description: Performs tasks based on established procedures. Uses data organizing and coordination skills to perform business support or technical work. Requires vocational training, certifications, licensures, or equivalent experience. General Profile Has a developed proficiency of analytical or operational processes. Completes atypical assignments. Works within established procedures and practices. Establishes the appropriate approach for new assignments. Acts as a resource for colleagues. Completes work with limited supervision. Functional Knowledge Has developed skills in a range of processes, procedures and systems. Business Expertise Understanding of how best teams integrate ...

Job Title: RTA (Real Time Analyst) Work Location: Bengaluru - Hebbal & Pune- Baner Previous experience: 2+ years Work Timings: Rotational Shifts (Can change based on business need, must work from the office with global working windows.) If your profile matches the below job description and youre ready to explore exciting opportunities in the RTA Please fill out the form here: https://forms.microsoft.com/r/u6C2Cf7QDb Job Overview: Interpret, analyze, read, and make recommendations that improve a workforce with an eye on reducing overhead and increasing customer satisfaction and experience. Serve as a primary point of contact for workforce management policies and are subject matter experts on ...

About The Role Skill required: Workforce Dialer - Workforce Management (WFM) Designation: Workforce Services Associate Manager Qualifications: Any Graduation Years of Experience: 10 to 14 years What would you do? You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s. What are we looking for? Workforce AnalyticsWorkforce Management (WFM)Adaptable and flexibleAgility for quick learningWritten and verbal communicationCollaboration and interpersonal skillsAbility to work wel...

Location: Gurgaon & Pune Min Exp: 3+ Years Salary: Upto 6.5LPA Availability: Immediate to 15 days Work from office US Shifts Roles and Responsibilities RTA Monitor and manage service level agreements as per SOW of the process. Conduct RCA (root cause analysis) for SLA deviations (Intraday and EOD) and share the insights with (Ops/WFM) leadership for review in timely manner. Monitor Agent & Site level activities (real-time), schedules, Schedule adherence & shrinkage (in-Office and out of office). Effectively manage and Optimize Non-Productive activities, associates break to ensure no impact on SLA. Keep a track of exception Inputs shared by Operations to ensure they are accurately captured in...

Location: Gurgaon & Hyd Min Exp: 3+ Years Salary: Upto 6.5LPA Availability: Immediate to 15 days Work from office US Shifts Roles and Responsibilities RTA Monitor and manage service level agreements as per SOW of the process. Conduct RCA (root cause analysis) for SLA deviations (Intraday and EOD) and share the insights with (Ops/WFM) leadership for review in timely manner. Monitor Agent & Site level activities (real-time), schedules, Schedule adherence & shrinkage (in-Office and out of office). Effectively manage and Optimize Non-Productive activities, associates break to ensure no impact on SLA. Keep a track of exception Inputs shared by Operations to ensure they are accurately captured in ...

Job Opening – WFA Lead (People Manager Role) Location: Vikhroli CTC: Up to 26 LPA Experience: 9 to 12 years DOJ: December Required Candidate profile Requirements: Excellent WFA experience with people leadership Expertise in SLA driving, risk management, and escalation handling Full-time role in rotational shifts (if applicable) Perks and benefits Both side cabs, 5 days working

Requirement: Minimum 1 year of experience as a Real Time Analyst in WFM Prior experience in an international process (voice/email/chat). Proficiency in any WFM tool (e.g., IEX, Verint, Genesys, etc.). Strong working knowledge of Excel and Google Sheets. Excellent communication and analytical skills. Ability to work in rotational shifts and under time-sensitive situations

Oversees and has full responsibility over all operational support aspects of the contact center. Must facilitate and monitor all workforce planning issues, including staffing, scheduling and forecasting systems, and policy and procedure. May monitor the implementation and execution of all training programs across the contact center. Oversees all aspects of contact center quality issues and support systems implementation and management. May be responsible for multiple contact centers.Positions on this level have advanced knowledge and experience and participates in/leads the development of new solutions/projects. Shares best practice and advice to the co-workers in the professional area. Not ...

Oversees and has full responsibility over all operational support aspects of the contact center. Must facilitate and monitor all workforce planning issues, including staffing, scheduling and forecasting systems, and policy and procedure. May monitor the implementation and execution of all training programs across the contact center. Oversees all aspects of contact center quality issues and support systems implementation and management. May be responsible for multiple contact centers.Positions on this level are fully proficient in executing established standards. Works independently within set frames and follows set course. Has a knowledge base typically acquired from a professional/universit...

Requisition Id 1623673 As a global leader in assurance, tax, transaction and advisory services, we hire and develop the most passionate people in their field to help build a better working world. This starts with a culture that believes in giving you the training, opportunities and creative freedom. At EY, we don't just focus on who you are now, but who you can become. We believe that its your career and Its yours to build which means potential here is limitless and we'll provide you with motivating and fulfilling experiences throughout your career to help you on the path to becoming your best professional self. The opportunity Analyst-NAT-PAS WKFA-CNS - PC - Workforce Advisory - Bangalore Y...

The Opportunity We are looking for Managers with expertise in WFM to join the PC team. This is a fantastic opportunity to be a part of a leading global professional services organisation whilst being instrumental in the growth of the PC team. Your key responsibilities: Manage and grow payroll consulting and Workforce management services capability within the business, develop strong relations with global practices. Achieve metrics on productivity, utilization, head count growth and penetration Contribute to the firms growth and development in a variety of ways, including successfully delivering on project engagements, leading and facilitating client working sessions, provide expertise and le...

Company Secretary (Un-Listed Public Company Freshers or candidates with 1 or 2 years experience can apply) ETL SECURE SPACE LIMITED Experience: Fresher or candidates with 1 to 2 years Salary:(based on exp as per market standards) Location : Thoraipakkam - Chennai Greetings from ETL Secure Space Limited!!! We are looking for a Company Secretary with fresher or with 1 or 2 years of post-qualification experience for our group company (ETL Secure Space Ltd). Job highlights Qualified Company Secretary Member of Institute of Company Secretary of India (ICSI) Should be well versed with the Companies Act 2013 and recent amendments The ideal candidate should have good communication and drafting skill...

Hiring for our client: WFM Analyst to handle RTA, forecasting, capacity planning, attrition, scheduling, reporting & headcount tracking. Requires 2+ yrs WFM experience, Excel skills, and strong analytical, problem-solving & communication abilities.

Oversees and has full responsibility over all operational support aspects of the contact center. Must facilitate and monitor all workforce planning issues, including staffing, scheduling and forecasting systems, and policy and procedure. May monitor the implementation and execution of all training programs across the contact center. Oversees all aspects of contact center quality issues and support systems implementation and management. May be responsible for multiple contact centers.Positions on this level are fully proficient in executing established standards. Works independently within set frames and follows set course. Has a knowledge base typically acquired from a professional/universit...

Sheetal Cool Products Limited is looking for Sales marketing Officer to join our dynamic team and embark on a rewarding career journey. Sales marketing Officer is responsible for driving excellence within their function by managing end - to - end operational, technical, and analytical aspects of the role. They will develop and implement process improvements, coordinate with cross - functional teams, ensure compliance with organizational standards, and apply domain expertise to achieve key business objectives. Responsibilities include identifying opportunities for innovation, supporting data - driven decision - making, and maintaining high standards of quality and efficiency across all assign...

Roles and Responsibilities Would act as the first point of contact for all service-related escalations occurring on account of issues such as call routing, technical outage, unscheduled absences, unscheduled breaks, forecast deviations etc Would constantly monitor, track, document and communicate real time floor activities in terms of adherence to plan and process defined Would be responsible for sending Intraday reporting (Hourly Interval Reports, Productivity Reports) Will have to manage client & stakeholder requirements Knowledge of trends and total demand and providing relevant inputs to WFM leadership, Client, and Ops Leadership Assist in detailing and documenting performance impacts to...

About the Team Meesho is the most downloaded e-commerce app in India. And, as the Business team, we have the most bragging rights to this claim. Why? Because we hold end-to-end responsibility to launch and scale up categories, by ensuring the right selection, competitive pricing, and conversion. And we take this job very seriously. As a Business Manager, you will guide our Associate Business Managers, Key Account Managers, and Business Development Executives to drive growth across all categories. You will also work closely with the Category Marketing teams and coordinate with functions such as product, supplier growth, user growth, and Fulfillment & Experience. We focus on personal growth an...

As a Business Manager, you will guide our Associate Business Managers, Key Account Managers, and Business Development Executives to drive growth across all categories. You will also work closely with the Category Marketing teams and coordinate with functions such as product, supplier growth, user growth, and Fulfillment & Experience. We focus on personal growth and fun at work just as much as we do on working hard. That is why, we have regular 1-1s, monthly outings, and timely rewards and recognitions. About the Role As a Business Manager, you will manage both the demand and supply sides of the business. You will also ensure all the best prices and choices are showcased on the app to the cus...

Role & responsibilities 1. Ensure compliance with SEBI LODR, Companies Act, RBI regulations applicable to NBFCs 2. Manage Board and Committee meetings, disclosures, filings 3. Liaise with Merchant Bankers, debenture trustees, RTA, regulators and ensure good corporate governance 4. Oversee secretarial matters and statutory disclosures Preferred candidate profile We are looking for a dynamic and qualified Company Secretary (CS) to join our leadership team at a SEBI debt listed NBFC, committed to financial inclusion and regulatory excellence. Candidates who can immediately join and keen to handle NCD Public Issue, RBI NBFC frameworks, SEBI debt listed and stock exchange compliances are invited ...

Oversees and has full responsibility over all operational support aspects of the contact center Must facilitate and monitor all workforce planning issues, including staffing, scheduling and forecasting systems, and policy and procedure May monitor the implementation and execution of all training programs across the contact center Oversees all aspects of contact center quality issues and support systems implementation and management May be responsible for multiple contact centers Positions on this level are fully proficient in executing established standards Works independently within set frames and follows set course Has a knowledge base typically acquired from a professional/university degr...

Responsible for managing day to day network operations and maintenance, in the respective areas of Network/SDWAN/Cloud & security/Unified Collaboration/Mobility & IoT/other domains. This includes- customer change requests, platform uptime, incident management, problem management, CFT / OEM Interlock, and escalation support for the operations. This is an operational role, responsible for delivering results that have a direct impact on day-to-day operations and capable of instructing professional or technical staff and reviewing the quality of the work undertaken by these roles. Responsibilities Create and maintain infrastructure necessary for the growth and upkeep of field and network operati...

Successful completion of scheduled activities as per SLA agreed with Client. Prompt and courteous response to Client requests. Management of budget, equipment and materials on behalf of Client/RWA/ Association. Major Responsibilities: Inspect and monitor the functions of building facilities including lifts, air conditioning, fire services, water supply, electricity supply and building work. Monitor the process of Report and follow up of request & complaints from occupants to management office. Report to CLIENT Management in the event of any major/minor breakdown immediately which would adversely impact CLIENT Managements business operations Inspect and monitor the function of Township includ...

About The Role Role based in BSv organisation. Leveraging deepening knowledge of one or more R2A processes (record, report, analyze etc), Record to Analyze Process Experts participate of in or lead the achievement of service levels, key measurement targets of the team and delivers a high quality and cost-effective service that drive compelling business outcomes. They support the delivery of a customer focused and compliant services through the adoption of frictionless finance, practice processes, technologies, methodologies which drive innovation and process improvements. Their domain expertise means they are responsible for processing non complext to complex transactions, resolving the stan...