1409 Rta Jobs - Page 39

Role based in BSv organisation. Leveraging deepening knowledge of Collections, The Collections Process Experts participate of in or lead the achievement of service levels, key measurement targets of the team and delivers a high quality and cost-effective service that drive compelling business outcomes. They ensure the delivery of a customer focused and compliant services through the adoption of frictionless finance, practice processes, technologies, methodologies which drive innovation and process improvements. Their domain expertise means they are responsible for chasing outstanding invoices from customers of our clients - Grade Specific Operating in at Junior Mid Junior level in a Finance ...

Role based in BSv organisation. Leveraging expert knowledge of Process Invoiceing, The Process Invoicing Process Experts participate of in or lead the achievement of service levels, key measurement targets of the team and delivers a high quality and cost-effective service that drive compelling business outcomes. They ensure the delivery of a customer focused and compliant services through the adoption of frictionless finance, practice processes, technologies, methodologies which drive innovation and process improvements. They will manage the contract on a daily basis including operations and finance and complex operational issues and ensure that operations are run according to budget. They w...

Role based in BSv organisation. Leveraging deepening knowledge of one or more R2A processes (record, report, analyze etc), Record to Analyze Process Experts participate of in or lead the achievement of service levels, key measurement targets of the team and delivers a high quality and cost-effective service that drive compelling business outcomes. They support the delivery of a customer focused and compliant services through the adoption of frictionless finance, practice processes, technologies, methodologies which drive innovation and process improvements. Their domain expertise means they are responsible for processing non complext to complex transactions, resolving the standard process re...

Role based in BSv organisation. Leveraging deepening knowledge of one or more R2A processes (record, report, analyze etc), Record to Analyze Process Experts participate of in or lead the achievement of service levels, key measurement targets of the team and delivers a high quality and cost-effective service that drive compelling business outcomes. They support the delivery of a customer focused and compliant services through the adoption of frictionless finance, practice processes, technologies, methodologies which drive innovation and process improvements. Their domain expertise means they are responsible for processing non complext to complex transactions, resolving the standard process re...

Allocation of ISINs to various financial instruments including Equity Shares, Preference Shares, Warrants, etc. Verification of documents received for allocation of ISINs and accordingly allocating and activating ISINs in NSDL system. Required Candidate profile Allocation of ISINs based on request from another depository. Preparation of various MIS Co-ordination with Issuers / RTAs Handling other department activities in absence of team members Perks and benefits To be discussed post interview

EY- Assurance Staff Experience Management As part of our EY-Assurance Team, you will be working to ensure effective resource scheduling on scheduling tools, considering resource management guidelines, processes and protocols. The opportunity We’re looking for candidates with knowledge and capability in terms of managing resources / manpower using different resource management and deployment tools within EY GDS Assurance. Your key responsibilities Timely updation of resource schedules on scheduling tools (ARMS/Retain) Timely review and resolution of scheduling conflicts. Proactive review of resource availability /resource requirements. Mailbox management and fulfilling the scheduling requests...

Job Summary: Proactively monitors service levels, efficiency and execute plans that will improve service deficiencies as they relate to volume, average handle time or forecast. Must have knowledge of what is taking place in the business the day before the event occurs, such as training or any offline activities that may impact the contact centers ability to handle the forecast. Determine an acceptable range, if any, for service levels goals to fluctuate before an action plan is implemented. Responsibilities: Intra-Day Performance manage forecast to actual by 30 minutes, in order to meet service levels and efficiency. Provides hourly communication on all aspects of the contact center performa...

Skill required: Workforce Dialer - Workforce Management (WFM) Designation: Workforce Services Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years Language - Ability: English(International) - Expert About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You...

Skill required: Trust & Safety - Workforce Management (WFM) Designation: Workforce Services Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Content moderation is meaningful work that helps keep the inte...

Job Summary: The Workforce Management (WFM) Manager is responsible for overseeing and optimizing all aspects of workforce planning, scheduling, and real-time management. This role involves leading a team of WFM professionals, developing and implementing strategies to improve staffing efficiency, and ensuring that operational needs are met while maintaining high service levels. The WFM Manager works closely with senior management and other departments to align workforce management practices with organizational goals. Key Responsibilities: 1. Team Leadership and Management: Lead, mentor, and develop a team of WFM professionals, including planners, schedulers, and analysts. Conduct regular perf...

Role Purpose Executive workforce management Do Staffing: Developing a staffing plan that considers skill sets, replacement and recruiting timing, training, and cross training Scheduling: Managing rosters and data in real time, and scheduling non-contact activities like training, meetings, and time off Reporting: Producing high-quality workforce data and information, and generating internal reports Forecasting: Developing strategic and tactical forecasts to ensure resources are scheduled accurately Process improvement: Identifying opportunities for process improvement and working with the WFM product team to implement solutions Communication: Establishing clear lines of communication with ope...

Role Purpose Leading a team for performing data analysis and reporting statistical reports and key trends as support for business decisions. Daily, Month end and Quarter end Report generation, PPTs, in-depth and accurate data analysis. Developed various dashboards and reports using Excel, VBA and Power BI. Do 1. BAU reports Release all daily BAU reports after thorough review. Make sure that all daily reports are Reports are released on time and with accuracy by maintaining tracker. Managing a team who generates and distribute management reports in accurate and timely manner. Generate both periodic and ad hoc reports as needed. Understand customer problems and Provide appropriate technical so...

Role Purpose Executive workforce management Do Staffing: Developing a staffing plan that considers skill sets, replacement and recruiting timing, training, and cross training Scheduling: Managing rosters and data in real time, and scheduling non-contact activities like training, meetings, and time off Reporting: Producing high-quality workforce data and information, and generating internal reports Forecasting: Developing strategic and tactical forecasts to ensure resources are scheduled accurately Process improvement: Identifying opportunities for process improvement and working with the WFM product team to implement solutions Communication: Establishing clear lines of communication with ope...

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve cl...

Vacancy in Shares Department, MRF Limited Post: Executive in shares department Job Summary We are seeking an experienced candidate to handle in-house Registrar and Share Transfer Agent (RTA) operations in due compliance with SEBI regulations. The role involves managing both physical and dematerialized shareholding processes, handling RTA software and tools, dematerialization of shares, share transmission, issue of duplicate share certificates, share capital reconciliation, dividend processing, record keeping , AGM/e-voting facilitation, IEPF compliance, Interaction with Depositories (NSDL/CDSL), coordination with banks for Dividend pay-outs and related compliance, manage unclaimed dividend a...

Job Summary : We are hiring a highly analytical and detail-oriented WFM Real-Time Analyst (RTA) to join our Workforce Management team. The ideal candidate will be responsible for monitoring real-time queue performance, ensuring optimal agent productivity, and adjusting workforce plans to meet SLA targets. Hands-on experience with Blue Pumpkin , Oracle RTA , or similar Workforce Management tools is mandatory. Key Responsibilities : Monitor real-time service levels and adherence to schedules Track agent productivity and provide instant feedback to floor supervisors Make intraday adjustments to staffing based on call volume trends Collaborate with Ops and WFM teams to optimize shift allocations...

Role Purpose Leading a team for performing data analysis and reporting statistical reports and key trends as support for business decisions. Daily, Month end and Quarter end Report generation, PPTs, in-depth and accurate data analysis. Developed various dashboards and reports using Excel, VBA and Power BI. Do 1. BAU reports Release all daily BAU reports after thorough review. Make sure that all daily reports are Reports are released on time and with accuracy by maintaining tracker. Managing a team who generates and distribute management reports in accurate and timely manner. Generate both periodic and ad hoc reports as needed. Understand customer problems and Provide appropriate technical so...

The ideal candidate should have a minimum of 2 years of experience in Workforce Management. You should possess strong skills in RTA, Real Time Analyst, IEX, Avaya CMS, Planning, Rostering, and Scheduling. The job is based in Bangalore with an annual CTC of 6 LPA. The candidate should be available to start immediately and must be a graduate. The job follows a 5-day working schedule with 24/7 shifts. The responsibilities include WFO tasks such as real-time monitoring, schedule adherence, and optimizing workforce efficiency. The candidate should be familiar with workforce management tools and techniques to ensure smooth operations. In addition to the base salary, the company provides benefits s...

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful...

Role based in BSv organisation. Leveraging expert knowledge of Process Invoiceing, The Process Invoicing Process Experts participate of in or lead the achievement of service levels, key measurement targets of the team and delivers a high quality and cost-effective service that drive compelling business outcomes. They ensure the delivery of a customer focused and compliant services through the adoption of frictionless finance, practice processes, technologies, methodologies which drive innovation and process improvements. They will manage the contract on a daily basis including operations and finance and complex operational issues and ensure that operations are run according to budget. They w...

Role based in BSv organisation. Leveraging deepening knowledge of one or more R2A processes (record, report, analyze etc), Record to Analyze Process Experts participate of in or lead the achievement of service levels, key measurement targets of the team and delivers a high quality and cost-effective service that drive compelling business outcomes. They support the delivery of a customer focused and compliant services through the adoption of frictionless finance, practice processes, technologies, methodologies which drive innovation and process improvements. Their domain expertise means they are responsible for processing non complext to complex transactions, resolving the standard process re...

Who w e a re ? J o hns o n C o n tr o ls is t h e g l o b al l e a de r f o r s mart, he a l t h y a n d s u s ta i n a b le bu i l d i ngs . A t J o hns o n C o n t r o l s , w e ve bee n mak i n g bu i l d i n g s s mar t e r s i n c e 1885, a n d o u r c a p a b ilit i es , d e p th o f i n n o vati o n e x pe ri e n c e , a n d g l o b al r e a c h h ave be e n g r ow i n g e v e r s i n c e . To d ay, w e o ff e r t h e wo rl d s lar g e s t p o rtf o lio o f bu il d i n g p r o du c t s , t e c hn o l o g i es , s o ft w ar e , a n d se rv i c es ; w e pu t t h at p o rtf o lio to wo rk to tra ns f o rm t h e en vir o n m e n ts w he r e pe o p l e liv e , wo rk, l e a r n a n d p lay....

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful...

The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions...

Who w e a re J o hns o n C o n tr o ls is t h e g l o b al l e a de r f o r s mart, he a l t h y a n d s u s ta i n a b le bu i l d i ngs . A t J o hns o n C o n t r o l s , w e ve bee n mak i n g bu i l d i n g s s mar t e r s i n c e 1885, a n d o u r c a p a b ilit i es , d e p th o f i n n o vati o n e x pe ri e n c e , a n d g l o b al r e a c h h ave be e n g r ow i n g e v e r s i n c e . To d ay, w e o ff e r t h e wo rl d s lar g e s t p o rtf o lio o f bu il d i n g p r o du c t s , t e c hn o l o g i es , s o ft w ar e , a n d se rv i c es ; w e pu t t h at p o rtf o lio to wo rk to tra ns f o rm t h e en vir o n m e n ts w he r e pe o p l e liv e , wo rk, l e a r n a n d p lay. T...