1409 Rta Jobs - Page 31

What will you do? The ideal candidate will have strong communication skills, as well as the ability to analyze data from various sources and synthesize findings into actionable recommendations for key stakeholders, highlighting areas for improvement and any concerns. He/she must be able to work collaboratively with cross-functional teams to execute tasks within defined timeframes while maintaining superior service levels. The ability to take proactive actions and willingness to take up responsibility beyond the assigned work area is a plus. What are your Key Responsibilities? Be a part of the operations team working on Monitoring and Reporting on various platforms with base technical / netwo...

eClerx is hiring a Product Data Management Analyst who will work within our Product Data Management team to help our customers enhance online product data quality for Electrical, Mechanical & Electronics products. It will also involve creating technical specifications and product descriptions for online presentation. The candidate will also be working on consultancy projects on redesigning e-commerce customers website taxonomy and navigation. The ideal candidate must possess strong communication skills, with an ability to listen and comprehend information and share it with all the key stakeholders, highlighting opportunities for improvement and concerns, if any. He/she must be able to work c...

About The Role Job Summary: We are seeking a highly skilled and experienced Process Manager of Management Information Systems (MIS) and Workforce Management (WFM) to join our team. The successful candidate will be responsible for managing and overseeing the design, development, implementation, and maintenance of MIS and WFM processes within our organization. The Process Manager will be responsible for ensuring that our systems are running effectively, efficiently, and in compliance with regulatory requirements. Additionally, they will be responsible for identifying opportunities to improve the effectiveness and efficiency of our processes and systems. Key Responsibilities: Design, develop, i...

About The Role eClerx is hiring a Product Data Management Analyst who will work within our Product Data Management team to help our customers enhance online product data quality. It will also involve creating technical specifications and product descriptions for online presentation. The candidate will also be working on consultancy projects on redesigning e-commerce customers website taxonomy and navigation. The ideal candidate must possess strong communication skills, with an ability to listen and comprehend information and share it with all the key stakeholders, highlighting opportunities for improvement and concerns, if any. He/she must be able to work collaboratively with teams to execut...

About The Role eClerx is hiring a Product Data Management Analyst who will work within our Product Data Management team to help our customers enhance online product data quality. It will also involve creating technical specifications and product descriptions for online presentation. The candidate will also be working on consultancy projects on redesigning e-commerce customers website taxonomy and navigation. The ideal candidate must possess strong communication skills, with an ability to listen and comprehend information and share it with all the key stakeholders, highlighting opportunities for improvement and concerns, if any. He/she must be able to work collaboratively with teams to execut...

About The Role The ideal candidate must possess strong communication skills, with an ability to listen and comprehend information and share it with all the key stakeholders, highlighting opportunities for improvement and concerns, if any. He/she must be able to work collaboratively with teams to execute tasks within defined timeframes while maintaining high quality standards and superior service levels. The ability to take proactive actions and willingness to take up responsibility beyond the assigned work area is a plus. Analyst Roles and responsibilities: Be a part of the operations team working on Monitoring and Reporting on various platforms with base technical / network knowledge Work o...

Roles and Responsibility Conduct thorough analysis of complex data sets to identify trends and patterns. Develop and implement effective analytical solutions to drive business growth. Collaborate with cross-functional teams to design and implement process improvements. Provide expert-level support for data-driven decision-making. Stay up-to-date with industry trends and emerging technologies. Develop and maintain detailed documentation of analytical processes and results. Job Requirements Strong understanding of analytical principles and methodologies. Proficiency in data analysis tools and technologies. Excellent communication and interpersonal skills. Ability to work effectively in a fast-...

Role Purpose This role ensures that inbound call queues are effectively managed, and maximum calls are answered within service level, this role primarily includes. Forecasting inbound calls & scheduling workforce accordingly Real-time queue management Identifying and resolving bottlenecks Reporting & Analyzing data for real-time trends Role Accountability Responsible for facilitation of Dialer strategy and Dialer Metric. Monitor all agents are logged into dialer system to assure agents logged into appropriate campaigns for each department group and to maximize utilization of agent productivity while logged into campaigns. Collaborate with IT and Process owners for Automation of processes lea...

About the Job Were changing the way people think about customer care, and we need your help! Were looking for a Team Lead (Supervisor) to provide front-line direction to our Customer Service Representatives (CSRs), ensuring quality service is provided with every customer interaction. This role involves learning and maintaining the knowledge of our partners’ brand, philosophy, products, promotions and processes. This position will also promote professional and personal development through performance evaluations, training and career pathing plans. As Team Lead (Supervisor), You Will Manage and supervise CSRs Ensure proficient training, professional development and employee engagement is susta...

STARTEK is looking for Specialist - WFM to join our dynamic team and embark on a rewarding career journey Collaborate with cross-functional teams to achieve strategic outcomes Apply subject expertise to support operations, planning, and decision-making Utilize tools, analytics, or platforms relevant to the job domain Ensure compliance with policies while improving efficiency and outcomes

About the Job We are changing the way people think about customer care, and we need your help! Were seeking a Workforce Manager to direct, manage and supervise all activities related to the Workforce team for a dedicated IntouchCX program. We’re looking for a leader who has the vision, experience and passion to contribute to our culture and the success of our programs. As Workforce Manager, You Will Work closely with Operations to ensure all team members are focused on the delivery of company goals and objectives of our partners Interact with external partners and develop long term relationships Assist in analyzing partner metrics and staffing on a consistent basis Make recommendations for e...

Job Responsibilities : Candidates with 3-5 years of experience Great technical ability, particular with WFM systems (e.g. Aspect CMS) , RTA and MS Excel Adaptability of approach flexibility with a desire to achieve goals Good knowledge of workforce management processes and principles Strong numerical background Strong proactive approach to work, with a can-do attitude Ability to build relationships and networks at all levels Providing excellent service with a key focus on doing the right thing for each customer deliver solutions that meet their individual needs. Effective management of work queues, across all customer channels Drive operational activity performance Drive Intraday/real-time i...

About the Role: We are looking a detail-oriented Operations Specialist to manage mutual fund operations, investor onboarding, KYC and payment processes. This role involves both online and offline transaction handling, ensuring operational accuracy, regulatory compliance, and process efficiency. You will play a key role in shaping and streamlining backend systems within a fast-paced, evolving environment. Key Responsibilities • Manage mutual fund operational processes, including onboarding, KYC verification, and transactions. • Handle all mutual fund transaction types such as SIPs, Purchases, SWPs, Switches, and STPs. • Process and manage NPS transactions including subscriber registration, co...

Role based in BSv organisation. Leveraging deepening knowledge of one or more R2A processes (record, report, analyze etc), Record to Analyze Process Experts participate of in or lead the achievement of service levels, key measurement targets of the team and delivers a high quality and cost-effective service that drive compelling business outcomes. They support the delivery of a customer focused and compliant services through the adoption of frictionless finance, practice processes, technologies, methodologies which drive innovation and process improvements. Their domain expertise means they are responsible for processing non complext to complex transactions, resolving the standard process re...

Role based in BSv organisation. Leveraging deepening knowledge of Collections, The Collections Process Experts participate of in or lead the achievement of service levels, key measurement targets of the team and delivers a high quality and cost-effective service that drive compelling business outcomes. They ensure the delivery of a customer focused and compliant services through the adoption of frictionless finance, practice processes, technologies, methodologies which drive innovation and process improvements. Their domain expertise means they are responsible for chasing outstanding invoices from customers of our clients - Grade Specific Operating in at Junior Mid Junior level in a Finance ...

Role based in BSv organisation. Leveraging deepening knowledge of Collections, The Collections Process Experts participate of in or lead the achievement of service levels, key measurement targets of the team and delivers a high quality and cost-effective service that drive compelling business outcomes. They ensure the delivery of a customer focused and compliant services through the adoption of frictionless finance, practice processes, technologies, methodologies which drive innovation and process improvements. Their domain expertise means they are responsible for chasing outstanding invoices from customers of our clients - Grade Specific Entry and mid-Junior level in a Finance Administratio...

Skills Required: Workforce Management Expertise: Understanding of workforce management concepts and practices (e.g., staffing models, scheduling optimization, skills gap analysis). Data Analysis & Problem-Solving: Proficiency in data analysis tools and techniques to identify trends, correlations, and root causes of workforce management issues. Business Excellence Knowledge: Understanding of business excellence methodologies and their application in workforce management. Communication & Collaboration: Excellent communication skills to present findings, collaborate with stakeholders, and recommend solutions. Technical Skills: Proficiency in data analysis (e.g., Excel) and project management to...

About the Job We are looking for a dynamic and analytical Senior Capacity Planner with strong client-facing skills to join our Workforce Management team. This role will play a key part in driving operational efficiency through precise capacity planning while also serving as a strategic partner to external clients. The ideal candidate will possess a deep understanding of workforce dynamics, strong forecasting and planning capabilities, and the communication skills necessary to translate insights into impactful client conversations. As Senior Capacity Planner, You Will Develop short, mid, and long-term capacity plans in line with forecasted demand, productivity, attrition, and hiring inputs. S...

Dear Applicants, Job description RTA is responsible for managing and ensuring that the service level agreements for various programs are met. Main Responsibilities: Manage the call volume, daily attendance and program break schedules to ensure the correct number of agents at the right time. Assist with creation if metrics and targets for services Responsibilities and scope of work Collect information for RTM Collect relevant program information about KPIs/ Productivity (Expectations) Collect information about What if Scenarios/Alert mechanisms/Escalation guideline for the account Queue management ( within the interval) Manage skills Situation management, BCP situations: Down me, System issue...

About The Role Job Summary: We are seeking a highly skilled and experienced Process Manager of Management Information Systems (MIS) and Workforce Management (WFM) to join our team. The successful candidate will be responsible for managing and overseeing the design, development, implementation, and maintenance of MIS and WFM processes within our organization. The Process Manager will be responsible for ensuring that our systems are running effectively, efficiently, and in compliance with regulatory requirements. Additionally, they will be responsible for identifying opportunities to improve the effectiveness and efficiency of our processes and systems. Key Responsibilities: Design, develop, i...

About The Role Job Summary: We are seeking a highly skilled and experienced Process Manager of Management Information Systems (MIS) and Workforce Management (WFM) to join our team. The successful candidate will be responsible for managing and overseeing the design, development, implementation, and maintenance of MIS and WFM processes within our organization. The Process Manager will be responsible for ensuring that our systems are running effectively, efficiently, and in compliance with regulatory requirements. Additionally, they will be responsible for identifying opportunities to improve the effectiveness and efficiency of our processes and systems. Key Responsibilities: Design, develop, i...

About The Role Job Summary: We are seeking a highly skilled and experienced Process Manager of Management Information Systems (MIS) and Workforce Management (WFM) to join our team. The successful candidate will be responsible for managing and overseeing the design, development, implementation, and maintenance of MIS and WFM processes within our organization. The Process Manager will be responsible for ensuring that our systems are running effectively, efficiently, and in compliance with regulatory requirements. Additionally, they will be responsible for identifying opportunities to improve the effectiveness and efficiency of our processes and systems. Key Responsibilities: Design, develop, i...

The ideal candidate must possess strong communication skills, with an ability to listen and comprehend information and share it with all the key stakeholders, highlighting opportunities for improvement and concerns, if any. He/she must be able to work collaboratively with teams to execute tasks within defined timeframes while maintaining high quality standards and superior service levels. The ability to take proactive actions and willingness to take up responsibility beyond the assigned work area is a plus. Senior Analyst Roles and responsibilities: Basic knowledge of HTML, CSS, SQL [Not mandatory. Good to have] Knowledge/basic understanding around responsive testing [testing across differen...

The ideal candidate must possess strong communication skills, with an ability to listen and comprehend information and share it with all the key stakeholders, highlighting opportunities for improvement and concerns, if any. He/she must be able to work collaboratively with teams to execute tasks within defined timeframes while maintaining high quality standards and superior service levels. The ability to take proactive actions and willingness to take up responsibility beyond the assigned work area is a plus. Senior Analyst Roles and responsibilities: Basic knowledge of HTML, CSS, SQL [Not mandatory. Good to have] Knowledge/basic understanding around responsive testing [testing across differen...

About The Role Job Summary: We are seeking a highly skilled and experienced Process Manager of Management Information Systems (MIS) and Workforce Management (WFM) to join our team. The successful candidate will be responsible for managing and overseeing the design, development, implementation, and maintenance of MIS and WFM processes within our organization. The Process Manager will be responsible for ensuring that our systems are running effectively, efficiently, and in compliance with regulatory requirements. Additionally, they will be responsible for identifying opportunities to improve the effectiveness and efficiency of our processes and systems. Key Responsibilities: Design, develop, i...