1380 Rta Jobs - Page 3

Requirements: Candidate should hold max 1.5 yrs of experience in RTA (WFM) Good communication skills Ability to work in different shifts 24*7 (Includes night shift) Experience / Relieving letter of previous two companies mandatory for an experienced candidate. Immediate joiners preferred Job Description Monitoring queue level performance and reporting any significant variations from volume forecast, AHT assumptions, and shrinkage factors Drive real time management performance for In-house contact centers and Vendors. Drive skilling and priority changes for In-house contact centers and Vendors Would constantly monitor, track, communicate and document real time floor activities in terms of adh...

Job Title- RTA Location- Noida, Gurgaon, Mumbai Job Summary: The Workforce Management (WFM) Real-Time Analyst (RTA) is responsible for monitoring and managing real-time workforce metrics to ensure optimal staffing levels and adherence to operational targets. This role involves making immediate adjustments to schedules, addressing workforce issues as they arise, and providing timely insights to support operational efficiency and service quality. Key Responsibilities: 1. Real-Time Monitoring: Continuously monitor real-time data and workforce metrics, including call volumes, service levels, and agent availability.Track and report on adherence, occupancy, and other performance indicators through...

Role - WFM RTA Analyst Skill - WFM | RTA | MIS | international experience Exp - Min 2 years Notice - Immediate joiner to 30 days official Loc - Pune 5 Days working 2 days rotational off | Night shifts teena.ghrs@gmail.com

Responsible for forecasting, capacity planning, scheduling, real-time monitoring, and performance reporting to optimize resource utilization and ensure consistent service delivery. The role involves being a bridge between operations and planning teams to drive efficiency and adherence to service level agreements (SLAs) Key Responsibilities: Forecasting & Capacity Planning: Analyze historical data, volume trends, and seasonality to create accurate workload forecasts. Support long-term and short-term capacity planning for staffing and workload distribution. Scheduling: Prepare and manage agent/resource schedules to meet demand while optimizing productivity. Adjust schedules for leaves, shrinka...

Job Description Seeking a Company Secretary to serve as the main point of contact for the board, shareholders, and regulatory bodies regarding governance matters. This role will involve coordinating board meetings, ensuring compliance with legal and regulatory obligations, preparing and filing legal documents, maintaining corporate records, providing guidance on best practices, and handling shareholder communications and inquiries. About Nimesa: Nimesa is a venture-funded product-based startup founded by Ex Netapp and Oracle executives. We are building award-winning products to help businesses recover from cyberattacks instantly. Nimesa is protecting many marquee brands in India and the US i...

Job Title: Lead Workforce Management (WFM) Company: Globiva Location: Gurgaon (Sector 18) Work Mode: Work From Office (WFO) Working Days: 6 Days (Fixed/Rotational Off as per policy) About the Role We are hiring an experienced Lead WFM for our BPO operations. The role involves team handling, advanced reporting, dialer management, and workforce planning to ensure process efficiency and business targets are met. Key Responsibilities Lead and manage a team of WFM executives, ensuring smooth workforce operations. Forecast call volumes, plan capacity, and build schedules for optimum resource utilization. Manage real-time monitoring, shrinkage control, and adherence tracking. Handle dialer manageme...

Roles and Responsibilities Manage workforce management (WFM) operations, including forecasting, capacity planning, rostering, real-time analysis, and reporting. Develop and maintain accurate demand plans to ensure optimal resource allocation. Collaborate with stakeholders to identify process improvements and implement changes that drive efficiency gains. Analyze data to identify trends and areas for improvement in WFM processes. Ensure compliance with company policies and procedures related to labor laws. Desired Candidate Profile 8 overall years of experience 2 Year as WFM Manager Strong understanding of Capacity Planning, Forecasting, Real Time Analysis (RTA), Rostering, and Workforce Plan...

About the Job Were looking for a Senior Real Time Analyst will be responsible for real time management in support of operations monitoring, analyzing, call routing, operational reporting, minimizing impacting issues, communicating, and making changes that positively affect the real-time and command center performance.The ideal person will have a good understanding of how contact center functions including scheduling, call queues and forecasting volumes by half-hour segments. As Senior Real Time Analyst, You Will Monitor client enterprise service KPIs (service level) and staff performance across all vendors throughout the day Intraday Management Facilitate daily syncs with clients/vendors to ...

About The Role Role based in BSv organisation. Leveraging deepening knowledge of Cash Applications, The Cash Applications Process Experts participate of in or lead the achievement of service levels, key measurement targets of the team and delivers a high quality and cost-effective service that drive compelling business outcomes. They ensure the delivery of a customer focused and compliant services through the adoption of frictionless finance, practice processes, technologies, methodologies which drive innovation and process improvements. Their deepening domain expertise means they handle standard cash application transactions and customer account clearing activities in accordance with cash a...

Role Purpose Leading a team for performing data analysis and reporting statistical reports and key trends as support for business decisions. Daily, Month end and Quarter end Report generation, PPTs, in-depth and accurate data analysis. Developed various dashboards and reports using Excel, VBA and Power BI. Do 1. BAU reports Release all daily BAU reports after thorough review. Make sure that all daily reports are Reports are released on time and with accuracy by maintaining tracker. Managing a team who generates and distribute management reports in accurate and timely manner. Generate both periodic and ad hoc reports as needed. Understand customer problems and Provide appropriate technical so...

Job Description: Workforce Real-Time Analyst Job Title: Workforce Real-Time Analyst Department: Workforce Management (WFM) Reports To: Workforce Real-Time Manager / WFM Manager Location: Bangalore Job Type : Full Time Job Summary: The Workforce Real-Time Analyst is responsible for monitoring, analyzing, and reporting on real-time contact center performance to ensure service level goals are met. This role plays a critical part in managing intraday staffing, adherence, and queue performance, while collaborating with operations and workforce teams to optimize resource utilization. Key Responsibilities: Monitor real-time call volume, agent adherence, and service levels across multiple queues and...

Job Title: Real-Time Analyst (RTA) Department: Workforce Management (WFM) Employment Type: Full-time Role Summary: The Real-Time Analyst (RTA) plays a critical role in ensuring operational efficiency and service delivery performance by actively monitoring, analyzing, and managing real-time activities across multiple queues. This role serves as the first line of defense to ensure service levels and performance metrics are achieved, while supporting operations with timely and accurate reporting, issue escalation, and actionable insights. Key Responsibilities: A. Real-Time Monitoring & Queue Management Monitor real-time call, chat, or case queues to ensure service level goals are met consistent...

Job Summary: The Service Level Manager L2 ensures all IT services are delivered in accordance with agreed service levels and business expectations. The role involves SLA design, monitoring, reporting, and continuous improvement. Key Responsibilities: Define and manage Service Level Agreements (SLAs) and Operational Level Agreements (OLAs). Track performance metrics, prepare SLA reports, and drive service improvements. Collaborate with delivery teams to ensure compliance with service commitments. Conduct regular client and stakeholder reviews.Manage escalations and support incident and problem management processes. Mandatory Skills: ITIL Service Level Mgmt . Experience: 5-8 Years .

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful...

We're looking for a Senior Real Time Analyst will be responsible for real time management in support of operations monitoring, analyzing, call routing, operational reporting, minimizing impacting issues, communicating, and making changes that positively affect the real-time and command center performance The ideal person will have a good understanding of how contact center functions including scheduling, call queues and forecasting volumes by half-hour segments As Senior Real Time Analyst, You Will Monitor client enterprise service KPIs (service level) and staff performance across all vendors throughout the day Intraday Management Facilitate daily syncs with clients/vendors to review perform...

Job Title: Intraday Analyst - Workforce Management (Support Canada Region) Time: 5:30pm to 2:00 am Location Pref: Bangalore & Gurugram Mode: WFH ( 2 days from office in a month for meetings) Team: Workforce Management Job Summary: The Intraday Analyst optimizes daily contact center operations by monitoring real-time performance, making data-driven decisions, and implementing tactical adjustments to ensure service level targets are met efficiently. Key Responsibilities: 1. Real-time Monitoring and Analysis o Monitor intraday contact center performance metrics in real-time o Analyze call volume patterns, handle times, and agent adherence o Identify trends and anomalies that may impact service ...

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful...

About The Role Role based in BSv organisation. Leveraging deepening knowledge of Collections, The Collections Process Experts participate of in or lead the achievement of service levels, key measurement targets of the team and delivers a high quality and cost-effective service that drive compelling business outcomes. They ensure the delivery of a customer focused and compliant services through the adoption of frictionless finance, practice processes, technologies, methodologies which drive innovation and process improvements. Their domain expertise means they are responsible for chasing outstanding invoices from customers of our clients About The Role - Grade Specific Operating in at Junior ...

About The Role Role based in BSv organisation. Leveraging deepening knowledge of one or more R2A processes (record, report, analyze etc), Record to Analyze Process Experts participate of in or lead the achievement of service levels, key measurement targets of the team and delivers a high quality and cost-effective service that drive compelling business outcomes. They support the delivery of a customer focused and compliant services through the adoption of frictionless finance, practice processes, technologies, methodologies which drive innovation and process improvements. Their domain expertise means they are responsible for processing non complext to complex transactions, resolving the stan...

About The Role Role based in BSv organisation. Leveraging deepening knowledge of Collections, The Collections Process Experts participate of in or lead the achievement of service levels, key measurement targets of the team and delivers a high quality and cost-effective service that drive compelling business outcomes. They ensure the delivery of a customer focused and compliant services through the adoption of frictionless finance, practice processes, technologies, methodologies which drive innovation and process improvements. Their domain expertise means they are responsible for chasing outstanding invoices from customers of our clients About The Role - Grade Specific Operating in at Junior ...

About The Role Role based in BSv organisation. Leveraging expert knowledge of Process Invoiceing, The Process Invoicing Process Experts participate of in or lead the achievement of service levels, key measurement targets of the team and delivers a high quality and cost-effective service that drive compelling business outcomes. They ensure the delivery of a customer focused and compliant services through the adoption of frictionless finance, practice processes, technologies, methodologies which drive innovation and process improvements. They will manage the contract on a daily basis including operations and finance and complex operational issues and ensure that operations are run according to...

About The Role Role based in BSv organisation. Leveraging deepening knowledge of one or more R2A processes (record, report, analyze etc), Record to Analyze Process Experts participate of in or lead the achievement of service levels, key measurement targets of the team and delivers a high quality and cost-effective service that drive compelling business outcomes. They support the delivery of a customer focused and compliant services through the adoption of frictionless finance, practice processes, technologies, methodologies which drive innovation and process improvements. Their domain expertise means they are responsible for processing non complext to complex transactions, resolving the stan...

About The Role Role based in BSv organisation. Leveraging deepening knowledge of one or more R2A processes (record, report, analyze etc), Record to Analyze Process Experts participate of in or lead the achievement of service levels, key measurement targets of the team and delivers a high quality and cost-effective service that drive compelling business outcomes. They support the delivery of a customer focused and compliant services through the adoption of frictionless finance, practice processes, technologies, methodologies which drive innovation and process improvements. Their domain expertise means they are responsible for processing non complext to complex transactions, resolving the stan...

The main roles and responsibilities of a Real-Time Analyst (RTA) in Workforce Management (WFM) are to monitor, analyze, and adjust operations in real-time to ensure service level agreements (SLAs) are met. This includes monitoring call/queue volumes and agent availability, managing staffing adjustments, tracking agent adherence to schedules, and providing real-time reports to operations teams. The RTA acts as the first line of defense for operational efficiency, supporting agents and optimizing performance in the moment. Key responsibilities Real-time monitoring: Continuously track call/chat volumes, agent status (available, on-call, on break), and queue lengths to identify potential issues....

To drive B2B sales growth in the wire and cablesegment by identifying new business opportunities, managing key accounts,building strong relationships with industrial clients, and ensuring consistentrevenue generation through strategic sales planning and execution Accountabilities Sales Target Achievement Achieve primary and secondary sales targets in the assigned territory. Ensure timely collection of dues from customers and dealers. - Plan and execute sales strategies. Approve customer-specific sales plans within defined limits. Customer Base Expansion Identify and onboard new customers and dealers. Conduct potential mapping and develop extraction plans. Recommend and finalize dealer appoin...