532 Rta Jobs - Page 3

The ideal candidate must possess strong communication skills, with an ability to listen and comprehend information and share it with all the key stakeholders, highlighting opportunities for improvement and concerns, if any. He/she must be able to work collaboratively with teams to execute tasks within defined timeframes while maintaining high quality standards and superior service levels. The ability to take proactive actions and willingness to take up responsibility beyond the assigned work area is a plus. Senior Analyst Roles and responsibilities: Basic knowledge of HTML, CSS, SQL [Not mandatory. Good to have] Knowledge/basic understanding around responsive testing [testing across different devices, operating systems & web browsers] Knowledge of Jira workflow [preferable] Knowledge of using Google Suite products such as Google spreadsheets, Google docs, Google Drive & Gmail Should know basics about Email/SMS/push/in-app marketing Should possess basic information around Marketing automation & CRM technology Should have eye for detail to assist in audits/QA Should have excellent communication skills and be able to interact directly with marketing/campaign owners Ability to work in a high-energy, quickly changing, and demanding environment Should have excellent presentation skills and should be able to clearly communicate ideas, thoughts, and strategies Technical and Functional Skills: Bachelors degree with2 to 3 years of experience in digital marketing space Basic HTML/CSS/SQL Eye for detail to assist in audits English communication skills

The ideal candidate must possess strong communication skills, with an ability to listen and comprehend information and share it with all the key stakeholders, highlighting opportunities for improvement and concerns, if any. He/she must be able to work collaboratively with teams to execute tasks within defined timeframes while maintaining high quality standards and superior service levels. The ability to take proactive actions and willingness to take up responsibility beyond the assigned work area is a plus. Senior Analyst Roles and responsibilities: Basic knowledge of HTML, CSS, SQL [Not mandatory. Good to have] Knowledge/basic understanding around responsive testing [testing across different devices, operating systems & web browsers] Knowledge of Jira workflow [preferable] Knowledge of using Google Suite products such as Google spreadsheets, Google docs, Google Drive & Gmail Should know basics about Email/SMS/push/in-app marketing Should possess basic information around Marketing automation & CRM technology Should have eye for detail to assist in audits/QA Should have excellent communication skills and be able to interact directly with marketing/campaign owners Ability to work in a high-energy, quickly changing, and demanding environment Should have excellent presentation skills and should be able to clearly communicate ideas, thoughts, and strategies Technical and Functional Skills: Bachelors degree with2 to 3 years of experience in digital marketing space Basic HTML/CSS/SQL Eye for detail to assist in audits English communication skills

The ideal candidate must possess strong communication skills, with an ability to listen and comprehend information and share it with all the key stakeholders, highlighting opportunities for improvement and concerns, if any. He/she must be able to work collaboratively with teams to execute tasks within defined timeframes while maintaining high quality standards and superior service levels. The ability to take proactive actions and willingness to take up responsibility beyond the assigned work area is a plus. Senior Analyst Roles and responsibilities: Basic knowledge of HTML, CSS, SQL [Not mandatory. Good to have] Knowledge/basic understanding around responsive testing [testing across different devices, operating systems & web browsers] Knowledge of Jira workflow [preferable] Knowledge of using Google Suite products such as Google spreadsheets, Google docs, Google Drive & Gmail Should know basics about Email/SMS/push/in-app marketing Should possess basic information around Marketing automation & CRM technology Should have eye for detail to assist in audits/QA Should have excellent communication skills and be able to interact directly with marketing/campaign owners Ability to work in a high-energy, quickly changing, and demanding environment Should have excellent presentation skills and should be able to clearly communicate ideas, thoughts, and strategies Technical and Functional Skills: Bachelors degree with2 to 3 years of experience in digital marketing space Basic HTML/CSS/SQL Eye for detail to assist in audits English communication skills

The ideal candidate must possess strong communication skills, with an ability to listen and comprehend information and share it with all the key stakeholders, highlighting opportunities for improvement and concerns, if any. He/she must be able to work collaboratively with teams to execute tasks within defined timeframes while maintaining high quality standards and superior service levels. The ability to take proactive actions and willingness to take up responsibility beyond the assigned work area is a plus. Senior Analyst Roles and responsibilities: Basic knowledge of HTML, CSS, SQL [Not mandatory. Good to have] Knowledge/basic understanding around responsive testing [testing across different devices, operating systems & web browsers] Knowledge of Jira workflow [preferable] Knowledge of using Google Suite products such as Google spreadsheets, Google docs, Google Drive & Gmail Should know basics about Email/SMS/push/in-app marketing Should possess basic information around Marketing automation & CRM technology Should have eye for detail to assist in audits/QA Should have excellent communication skills and be able to interact directly with marketing/campaign owners Ability to work in a high-energy, quickly changing, and demanding environment Should have excellent presentation skills and should be able to clearly communicate ideas, thoughts, and strategies Technical and Functional Skills: Bachelors degree with2 to 3 years of experience in digital marketing space Basic HTML/CSS/SQL Eye for detail to assist in audits English communication skills

The ideal candidate must possess strong communication skills, with an ability to listen and comprehend information and share it with all the key stakeholders, highlighting opportunities for improvement and concerns, if any. He/she must be able to work collaboratively with teams to execute tasks within defined timeframes while maintaining high quality standards and superior service levels. The ability to take proactive actions and willingness to take up responsibility beyond the assigned work area is a plus. Senior Analyst Roles and responsibilities: Basic knowledge of HTML, CSS, SQL [Not mandatory. Good to have] Knowledge/basic understanding around responsive testing [testing across different devices, operating systems & web browsers] Knowledge of Jira workflow [preferable] Knowledge of using Google Suite products such as Google spreadsheets, Google docs, Google Drive & Gmail Should know basics about Email/SMS/push/in-app marketing Should possess basic information around Marketing automation & CRM technology Should have eye for detail to assist in audits/QA Should have excellent communication skills and be able to interact directly with marketing/campaign owners Ability to work in a high-energy, quickly changing, and demanding environment Should have excellent presentation skills and should be able to clearly communicate ideas, thoughts, and strategies Technical and Functional Skills: Bachelors degree with2 to 3 years of experience in digital marketing space Basic HTML/CSS/SQL Eye for detail to assist in audits English communication skills

The ideal candidate must possess strong communication skills, with an ability to listen and comprehend information and share it with all the key stakeholders, highlighting opportunities for improvement and concerns, if any. He/she must be able to work collaboratively with teams to execute tasks within defined timeframes while maintaining high quality standards and superior service levels. The ability to take proactive actions and willingness to take up responsibility beyond the assigned work area is a plus. Senior Analyst Roles and responsibilities: Basic knowledge of HTML, CSS, SQL [Not mandatory. Good to have] Knowledge/basic understanding around responsive testing [testing across different devices, operating systems & web browsers] Knowledge of Jira workflow [preferable] Knowledge of using Google Suite products such as Google spreadsheets, Google docs, Google Drive & Gmail Should know basics about Email/SMS/push/in-app marketing Should possess basic information around Marketing automation & CRM technology Should have eye for detail to assist in audits/QA Should have excellent communication skills and be able to interact directly with marketing/campaign owners Ability to work in a high-energy, quickly changing, and demanding environment Should have excellent presentation skills and should be able to clearly communicate ideas, thoughts, and strategies Technical and Functional Skills: Bachelors degree with2 to 3 years of experience in digital marketing space Basic HTML/CSS/SQL Eye for detail to assist in audits English communication skills

The ideal candidate must possess strong communication skills, with an ability to listen and comprehend information and share it with all the key stakeholders, highlighting opportunities for improvement and concerns, if any. He/she must be able to work collaboratively with teams to execute tasks within defined timeframes while maintaining high quality standards and superior service levels. The ability to take proactive actions and willingness to take up responsibility beyond the assigned work area is a plus. Senior Analyst Roles and responsibilities: Basic knowledge of HTML, CSS, SQL [Not mandatory. Good to have] Knowledge/basic understanding around responsive testing [testing across different devices, operating systems & web browsers] Knowledge of Jira workflow [preferable] Knowledge of using Google Suite products such as Google spreadsheets, Google docs, Google Drive & Gmail Should know basics about Email/SMS/push/in-app marketing Should possess basic information around Marketing automation & CRM technology Should have eye for detail to assist in audits/QA Should have excellent communication skills and be able to interact directly with marketing/campaign owners Ability to work in a high-energy, quickly changing, and demanding environment Should have excellent presentation skills and should be able to clearly communicate ideas, thoughts, and strategies Technical and Functional Skills: Bachelors degree with2 to 3 years of experience in digital marketing space Basic HTML/CSS/SQL Eye for detail to assist in audits English communication skills

Job Summary: We are seeking a highly skilled and experienced Process Manager of Management Information Systems (MIS) and Workforce Management (WFM) to join our team. The successful candidate will be responsible for managing and overseeing the design, development, implementation, and maintenance of MIS and WFM processes within our organization. The Process Manager will be responsible for ensuring that our systems are running effectively, efficiently, and in compliance with regulatory requirements. Additionally, they will be responsible for identifying opportunities to improve the effectiveness and efficiency of our processes and systems. Key Responsibilities: Design, develop, implement and maintain MIS and WFM processes and systems Ensure that MIS and WFM systems are effectively and efficiently managed Ensure that all MIS and WFM systems comply with regulatory requirements Identify opportunities to improve the effectiveness and efficiency of MIS and WFM processes and systems Develop and maintain process documentation and training materials Collaborate with other departments to ensure that MIS and WFM systems are integrated with other business processes Manage a team of MIS and WFM professionals, including hiring, training, coaching, and performance management Develop and manage the MIS and WFM budget : Bachelor's degree in computer science, information systems, or related field 5+ years of experience in MIS and WFM process management Experience in managing a team of MIS and WFM professionals Strong knowledge of MIS and WFM software and systems Strong analytical and problem-solving skills Excellent communication and interpersonal skills Strong project management skills Ability to work effectively in a team-oriented environment Knowledge of regulatory compliance requirements

Job Summary: We are seeking a highly skilled and experienced Process Manager of Management Information Systems (MIS) and Workforce Management (WFM) to join our team. The successful candidate will be responsible for managing and overseeing the design, development, implementation, and maintenance of MIS and WFM processes within our organization. The Process Manager will be responsible for ensuring that our systems are running effectively, efficiently, and in compliance with regulatory requirements. Additionally, they will be responsible for identifying opportunities to improve the effectiveness and efficiency of our processes and systems. Key Responsibilities: Design, develop, implement and maintain MIS and WFM processes and systems Ensure that MIS and WFM systems are effectively and efficiently managed Ensure that all MIS and WFM systems comply with regulatory requirements Identify opportunities to improve the effectiveness and efficiency of MIS and WFM processes and systems Develop and maintain process documentation and training materials Collaborate with other departments to ensure that MIS and WFM systems are integrated with other business processes Manage a team of MIS and WFM professionals, including hiring, training, coaching, and performance management Develop and manage the MIS and WFM budget : Bachelor's degree in computer science, information systems, or related field 5+ years of experience in MIS and WFM process management Experience in managing a team of MIS and WFM professionals Strong knowledge of MIS and WFM software and systems Strong analytical and problem-solving skills Excellent communication and interpersonal skills Strong project management skills Ability to work effectively in a team-oriented environment Knowledge of regulatory compliance requirements

Job Summary: We are seeking a highly skilled and experienced Process Manager of Management Information Systems (MIS) and Workforce Management (WFM) to join our team. The successful candidate will be responsible for managing and overseeing the design, development, implementation, and maintenance of MIS and WFM processes within our organization. The Process Manager will be responsible for ensuring that our systems are running effectively, efficiently, and in compliance with regulatory requirements. Additionally, they will be responsible for identifying opportunities to improve the effectiveness and efficiency of our processes and systems. Key Responsibilities: Design, develop, implement and maintain MIS and WFM processes and systems Ensure that MIS and WFM systems are effectively and efficiently managed Ensure that all MIS and WFM systems comply with regulatory requirements Identify opportunities to improve the effectiveness and efficiency of MIS and WFM processes and systems Develop and maintain process documentation and training materials Collaborate with other departments to ensure that MIS and WFM systems are integrated with other business processes Manage a team of MIS and WFM professionals, including hiring, training, coaching, and performance management Develop and manage the MIS and WFM budget : Bachelor's degree in computer science, information systems, or related field 5+ years of experience in MIS and WFM process management Experience in managing a team of MIS and WFM professionals Strong knowledge of MIS and WFM software and systems Strong analytical and problem-solving skills Excellent communication and interpersonal skills Strong project management skills Ability to work effectively in a team-oriented environment Knowledge of regulatory compliance requirements

Job Summary: We are seeking a highly skilled and experienced Process Manager of Management Information Systems (MIS) and Workforce Management (WFM) to join our team. The successful candidate will be responsible for managing and overseeing the design, development, implementation, and maintenance of MIS and WFM processes within our organization. The Process Manager will be responsible for ensuring that our systems are running effectively, efficiently, and in compliance with regulatory requirements. Additionally, they will be responsible for identifying opportunities to improve the effectiveness and efficiency of our processes and systems. Key Responsibilities: Design, develop, implement and maintain MIS and WFM processes and systems Ensure that MIS and WFM systems are effectively and efficiently managed Ensure that all MIS and WFM systems comply with regulatory requirements Identify opportunities to improve the effectiveness and efficiency of MIS and WFM processes and systems Develop and maintain process documentation and training materials Collaborate with other departments to ensure that MIS and WFM systems are integrated with other business processes Manage a team of MIS and WFM professionals, including hiring, training, coaching, and performance management Develop and manage the MIS and WFM budget : Bachelor's degree in computer science, information systems, or related field 5+ years of experience in MIS and WFM process management Experience in managing a team of MIS and WFM professionals Strong knowledge of MIS and WFM software and systems Strong analytical and problem-solving skills Excellent communication and interpersonal skills Strong project management skills Ability to work effectively in a team-oriented environment Knowledge of regulatory compliance requirements

About The Role Skill required: Capacity Planning & Forecasting - Customer Acquisition Strategy & Implementation Designation: Workforce Services Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.Responsible for developing and managing accurate mid to short -term Capacity planning models. These forecasts inform staffing, budgeting, and operational decisions across multiple business units and channelsDesign and implement strategies to assist our clients in their strategies to grow and acquire customers. What are we looking for Develop and maintain comprehensive capacity plans that align workload forecasts with staffing. Analyze historical run rates, efficiency assumptions, and shrinkage to model capacity needs across multiple lines of business. Ensure all product outlooks are understood and reflect expectation based on detailed knowledge of the product area, ensure that this is clearly articulated both verbally and in writing to all Stakeholders Conduct scenario modelling analysis to assess the impact of different business strategies, operational changes, or unexpected events. Partner closely with Forecasting, Scheduling, Cross functional interfacing teams to align capacity plans with hiring timelines, training schedules, and budget constraints. Translate capacity models into actionable headcount and hiring plans, ensuring service level targets and efficiency goals are met. Build and enhance capacity planning models and tools using advanced Excel, IEX Identify and escalate capacity risks and constraints; propose mitigation strategies and drive cross-functional decision-making. Identify gaps in supply versus demand and manage actions to mitigate ensuring communication with other planning teams and operational stakeholders. 1-2 years of experience in workforce management Capacity planning, preferably in a contact center or service/sales/retail operations environment. Strong proficiency in Excel (e.g., pivot tables, charts, formulas). Experience with Capacity planning models, workforce management systems like NICE IEX, Geneys) Basic understanding of contact center KPIs (e.g., AHT, shrinkage, service level, occupancy) and their impact on capacity models. Real sense of ownership and accountability to deliver against plan. Good analytical and problem-solving skills, with attention to detail and accuracy. Ability to forge positive, objective relationships with Client, Operations and Support teams. Adapt, thrive and multitask in a demanding workplace while managing pressure, deadlines and conflicting and shifting priorities. Must demonstrate perceptive, thorough and decisive approach to problem solving.Strong business acumen and ability to link workforce metrics to operational and financial outcomes. Excellent verbal and written communication skills; ability to translate complex data into actionable insights for non-technical stakeholders. Roles and Responsibilities: In this role you are required to do analysis and solving of increasingly complex problems Your day to day interactions are with peers within Accenture You are likely to have some interaction with clients and/or Accenture management You will be given minimal instruction on daily work/tasks and a moderate level of instruction on new assignments Decisions that are made by you impact your own work and may impact the work of others In this role you would be an individual contributor and/or oversee a small work effort and/or team Please note that this role may require you to work in rotational shifts Creation of short-term planning packs to produce 30 min interval Supply vs Demand and ABR projections by product type Provide executive-level reports and presentations with clear narratives, assumptions, and recommendations. Mentor and support junior planners and analysts within the Planning team. Provide guidance to the schedulers to help them place off phone time in the best place and optimize schedules to minimize customer impact Work closely with the forecasting team to understand the demand planning and the impact on Capacity planning Create process maps, standard working instructions for the areas they are responsible for. Qualification Any Graduation

About The Role Skill required: Capacity Planning & Forecasting - Customer Acquisition Strategy & Implementation Designation: Workforce Services Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.Responsible for developing and managing accurate mid to short-term forecasting models Design and implement strategies to assist our clients in their strategies to grow and acquire customers. What are we looking for Assist in generating and updating mid-term and short-term volume forecasts using historical data, trend analysis, and business inputs Develop, maintain, and continuously improve forecasting models (volume, workload, and shrinkage) using historical data, trends, and predictive analytics. Analyze daily, weekly, and monthly patterns to support dynamic staffing recommendations and capacity planning. Forecast mid to short term visit demand and job times for field mobility workforce, using historical propensities and commercial drivers. Forecast mid to short term contact demand and call handling time (AHT) for service contact center, using historical propensities and commercial drivers Collaborate with internal teams (Operations, WFM Scheduling, HR, and Finance) to gather relevant business intelligence (e.g., marketing campaigns, seasonality, product launches). Create scenario planning models to simulate and present impacts of potential business changes or disruptions. Communicate forecasts and insights to stakeholders through clear visualizations, reports, and presentations. Monitor actual performance against forecasts, perform variance analyses, and refine forecasting methods accordingly Python (Programming Language)1-2 years of experience in workforce management forecasting, preferably in a contact center or service operations environment. Proficient in Microsoft Excel (including pivot tables, formulas, and charts). Basic knowledge of data analysis tools such as SQL, R, Python, or Excel-based VBA is an asset. Experience with WFM software like NICE IEX will be an added advantage Basic understanding of forecasting methodologies (time series, regression, weighted average) Real sense of ownership and accountability to deliver against plan. Exceptional analytical and problem-solving skills, with attention to detail and accuracy. Ability to forge positive, objective relationships with Client, Operations and Support teams. Adapt, thrive and multitask in a demanding workplace while managing pressure, deadlines and conflicting and shifting priorities. Proficiency in basic arithmetic and statistical concepts Must demonstrate perceptive, thorough and decisive approach to problem solving.Strong attention to detail and accuracy in data handling. Solid problem-solving skills with a curious, data-driven mindset Demonstrated ability to manage multiple priorities and deadlines Roles and Responsibilities: In this role you are required to do analysis and solving of increasingly complex problems Your day to day interactions are with peers within Accenture You are likely to have some interaction with clients and/or Accenture management You will be given minimal instruction on daily work/tasks and a moderate level of instruction on new assignments Decisions that are made by you impact your own work and may impact the work of others In this role you would be an individual contributor and/or oversee a small work effort and/or team Please note that this role may require you to work in rotational shifts Work closely with the Capacity planning team and communicate the changes in demand proactively to be baked in the capacity planning team. Create process maps, standard working instructions for the areas they are responsible for. Qualification Any Graduation

About The Role Skill required: Workforce Dialer - Workforce Management (WFM) Designation: Workforce Services Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.strategic alignment of people and resources to business objectives in ways that optimize and automate scheduling and performance management based on agent availability, forecast call volume, and revenue targets. Responsible to create and manage agent schedules based on the interval staffing requirement provided by the Capacity planning team. An institutional process that maximizes performance levels and competency for an organization. The process includes all the activities needed to maintain a productive workforce, such as field service management, human resource management, performance and training management, data collection, recruiting, budgeting, forecasting, scheduling and analytics. What are we looking for Develop and maintain staffing schedules across lines of business and channels and ensures maximum effectiveness of schedule created basis capacity requirements Responsible to open all future exception like VL, LOA, Full day Training as allocated by the Capacity Planning team Review, validate and ensure timely delivery and accuracy of schedules prepared by scheduling Analysts Responsible for developing and ensuring integrity and consistency of scheduling processes/procedures applicable to the accounts being handled. Responsible for ensuring Service Delivery to the client, balancing staffing requirements with operational efficiencies and financial goals. Ability to extract, manipulate and present data from IEX application /manual platform. Ability to maximize benefits from WFM application (IEX) by utilizing the full functionality. Manage internal and external audit with processes and controls in place. Conduct monthly coaching and performance feedback to scheduling analysts. Create process maps, standard working instructions for the areas they are responsible for. 3+years of experience in scheduling preferably in a contact center or service/sales/retail operations environment. Must demonstrate sound arithmetic, analytical and problem-solving skills. Ability to work with minimal supervision and support Operational requirements and objectives. Ability to adapt to workload and multitask with attention to detail in a dynamic environment. Excellent people and client management skills Should have working knowledge in relevant WF tools such as IEX Strong proficiency in Excel (e.g., pivot tables, charts, formulas). Basic understanding of contact center KPIs (e.g., AHT, shrinkage, service level, occupancy) and their impact on capacity models. Real sense of ownership and accountability to deliver against plan. Good analytical and problem-solving skills, with attention to detail and accuracy. Adapt, thrive and multitask in a demanding workplace while managing pressure, deadlines and conflicting and shifting priorities. Must demonstrate perceptive, thorough and decisive approach to problem solving.Effectively manage relationships with clients, operations and own teams, to the highest level of integrity and professionalism. Roles and Responsibilities: In this role you are required to do analysis and solving of increasingly complex problems Your day to day interactions are with peers within Accenture You are likely to have some interaction with clients and/or Accenture management You will be given minimal instruction on daily work/tasks and a moderate level of instruction on new assignments Decisions that are made by you impact your own work and may impact the work of others In this role you would be an individual contributor and/or oversee a small work effort and/or team Please note that this role may require you to work in rotational shifts Ability to conduct a full root cause analysis on live week performance with the ability to turn findings into a robust improvement plan. Train and coach scheduling Analysts on scheduling concepts and to be able to execute scheduling techniques that would assist Operations in meeting KPI. Qualification Any Graduation

About The Role Skill required: Workforce Dialer - Workforce Management (WFM) Designation: Workforce Services Specialist Qualifications: Any Graduation Years of Experience: 7 to 11 years Language - Ability: English(International) - Expert About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.strategic alignment of people and resources to business objectives in ways that optimize and automate scheduling and performance management based on agent availability, forecast call volume, and revenue targets.An institutional process that maximizes performance levels and competency for an organization. The process includes all the activities needed to maintain a productive workforce, such as field service management, human resource management, performance and training management, data collection, recruiting, budgeting, forecasting, scheduling and analytics. What are we looking for Microsoft ExcelMicrosoft PowerPointAdaptable and flexibleAgility for quick learningWritten and verbal communicationAbility to meet deadlinesCollaboration and interpersonal skills Roles and Responsibilities: In this role you are required to do analysis and solving of moderately complex problems May create new solutions, leveraging and, where needed, adapting existing methods and procedures The person would require understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor May interact with peers and/or management levels at a client and/or within Accenture Guidance would be provided when determining methods and procedures on new assignments Decisions made by you will often impact the team in which they reside Individual would manage small teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Responsible for the equipments operation and maintenance (Fault Identification & Isolation, configuration, alarm and performance) or network components to drive network efficiency and availability. Ensure efficient and effective technical support to maintain optical transport network. Engineer would be maintaining the optical transport Network of Tata Communications Working in day shift supporting 24*7 L1 desk. Responsible for controlling network faults, following up for Root Cause Analysis of Faults, Co-ordinating for Permanent Corrective Actions with various stake holders and implementation Hands on experience in handling Service level troubleshooting on SDH, Ethernet,DWDM OTN-ASON network. Maintain quality standards to achieve optimal levels of operation and KPI targets. Tracks and monitor network health KPIs to ensure optimal network performance. As a member of Service Assurance resolution of faults and proactively mitigating network issues would be the prime focus. Responsible for maintaining smooth operations of optical transport network. He/She would also be responsible for identifying various faults in Optical transport network which consists of multiple OEM vendor product installed in PAN INDIA network. He/She should interlock and work towards early resolution. Engineer would be working with the multiple OEM Tier3 support teams for transmission technologies and is expected to identify root causes. Operational role which is responsible for delivering results that have direct impact on the achievement of results within Service Assurance. People Management and Good Skills of Verbal and written communications

About The Role Skill required: Workforce Dialer - Workforce Management (WFM) Designation: Workforce Services Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.strategic alignment of people and resources to business objectives in ways that optimize and automate scheduling and performance management based on agent availability, forecast call volume, and revenue targets. Responsible to create and manage agent schedules based on the interval staffing requirement provided by the Capacity planning team. An institutional process that maximizes performance levels and competency for an organization. The process includes all the activities needed to maintain a productive workforce, such as field service management, human resource management, performance and training management, data collection, recruiting, budgeting, forecasting, scheduling and analytics. What are we looking for Develop and maintain staffing schedules across lines of business and channels and ensures maximum effectiveness of schedule created basis capacity requirements Responsible to open all future exception like VL, LOA, Full day Training as allocated by the Capacity Planning team Responsible to optimize schedule thru offering off the phone exceptions, break optimization or provide OT requirements after receiving all future exceptions Responsible to produce over and under staffing view Report Responsible to publish agent schedules to operations Responsible to process shift bids Provides scheduling report that will show scheduling effectiveness information, OT requirement report, DOW schedule pattern, etc. Plan, monitor and optimize off-phone time in conjunction with operations considering training, team meetings and other off-phone activities with service levels. Identify ways to improve resource wastage wherever possible. Analyze contact volume data, forecasting staffing needs, and creating schedules that balance workload and employee preferences Track employee-based data e.g. absence, holiday balancing colleague fairness and entitlements with coverage requirements Optimize schedule allocations to1-2 years of experience in scheduling preferably in a contact center or service/sales/retail operations environment. Strong communication skills Above average reporting skills Excellent analytical skills Must possess effective organizational skills and time management skills Should have working knowledge in relevant WF tools such as IEX Strong proficiency in Excel (e.g., pivot tables, charts, formulas). Basic understanding of contact center KPIs (e.g., AHT, shrinkage, service level, occupancy) and their impact on capacity models. Real sense of ownership and accountability to deliver against plan. Good analytical and problem-solving skills, with attention to detail and accuracy.Adapt, thrive and multitask in a demanding workplace while managing pressure, deadlines and conflicting and shifting priorities. Must demonstrate perceptive, thorough and decisive approach to problem solving.Proactive in highlighting opportunities to improve performance in all areas of Operations reduce costs, improve service levels optimize customer satisfaction. Proactive development of shift review proposals in line with business needs, supported by documented business case/proposal documents. Roles and Responsibilities: In this role you are required to do analysis and solving of lower-complexity problems Your day to day interaction is with peers within Accenture before updating supervisors In this role you may have limited exposure with clients and/or Accenture management You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments The decisions you make impact your own work and may impact the work of others You will be an individual contributor as a part of a team, with a focused scope of work Please note that this role may require you to work in rotational shifts Ensure scheduling accuracy for sites and agents and ensuring that Scheduling KPIs and O/U are optimized Qualification Any Graduation

About The Role Skill required: Supply Chain - Automotive Supply Chain Designation: Business Advisory Associate Qualifications: BE/Diploma in Automobile Years of Experience: 1 to 3 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do To maintain quality and service standards of the Warranty Claims processing team in support of the contracted Service Level AgreementInvestigate and Verify warranty claims based on available external support resources (Parts catalog, Dealer Assist & Standard labor time) & take appropriate decisionImplement practices to improve operational efficienciesAnalyze, improve and optimize automotive supply chains to make them more effective, efficient and resilient through digitization. What are we looking for BE Automobile Graduate/Diploma with or without Automotive experienceBE Mechanical Graduate/Diploma with Automotive experienceExperience in WarrantyExperience with Auto componentsInterpersonal skills to deal with dealers, warranty engineers, etcData processing accuracy, detail oriented, and ability to evaluate/research a warranty claimExpert level capability in use of desktop software (MS Office Suite, with focus on Excel)Organized, timely, pro-active and highly productiveStrong written communication in EnglishAttention to detail and ability to multi-taskExperience in Warranty /Auto Dealership Roles and Responsibilities: Mechanical knowledge of machinery/auto-componentInvestigate and Verify warranty claims based on available external support resources (Parts catalog, Dealer Assist & Standard labor time) & take appropriate decision Qualification BE,Diploma in Automobile

About The Role Skill required: Workforce Dialer - Workforce Management (WFM) Designation: Workforce Services Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.strategic alignment of people and resources to business objectives in ways that optimize and automate scheduling and performance management based on agent availability, forecast call volume, and revenue targets. Responsible to create and manage agent schedules based on the interval staffing requirement provided by the Capacity planning team. An institutional process that maximizes performance levels and competency for an organization. The process includes all the activities needed to maintain a productive workforce, such as field service management, human resource management, performance and training management, data collection, recruiting, budgeting, forecasting, scheduling and analytics. What are we looking for Develop and maintain staffing schedules across lines of business and channels and ensures maximum effectiveness of schedule created basis capacity requirements Responsible to open all future exception like VL, LOA, Full day Training as allocated by the Capacity Planning team Responsible to optimize schedule thru offering off the phone exceptions, break optimization or provide OT requirements after receiving all future exceptions Responsible to produce over and under staffing view Report Responsible to publish agent schedules to operations Responsible to process shift bids Provides scheduling report that will show scheduling effectiveness information, OT requirement report, DOW schedule pattern, etc. Plan, monitor and optimize off-phone time in conjunction with operations considering training, team meetings and other off-phone activities with service levels. Identify ways to improve resource wastage wherever possible. Analyze contact volume data, forecasting staffing needs, and creating schedules that balance workload and employee preferences Track employee-based data e.g. absence, holiday balancing colleague fairness and entitlements with coverage requirements 1-2 years of experience in scheduling preferably in a contact center or service/sales/retail operations environment. Strong communication skills Above average reporting skills Excellent analytical skills Must possess effective organizational skills and time management skills Should have working knowledge in relevant WF tools such as IEX Strong proficiency in Excel (e.g., pivot tables, charts, formulas). Basic understanding of contact center KPIs (e.g., AHT, shrinkage, service level, occupancy) and their impact on capacity models. Real sense of ownership and accountability to deliver against plan. Good analytical and problem-solving skills, with attention to detail and accuracy. Adapt, thrive and multitask in a demanding workplace while managing pressure, deadlines and conflicting and shifting priorities. Must demonstrate perceptive, thorough and decisive approach to problem solving. Proactive in highlighting opportunities to improve performance in all areas of Operations reduce costs, improve service levels optimize customer satisfaction. Proactive development of shift review proposals in line with business needs, supported by documented business case/proposal documents. Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your expected interactions are within your own team and direct supervisor You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments The decisions that you make would impact your own work You will be an individual contributor as a part of a team, with a predetermined, focused scope of work Please note that this role may require you to work in rotational shifts Optimize schedule allocations to meet interval level forecasts Ensure timely handling of exception requests and changes Monitor data on timeliness of frontline colleagues and adherence to schedules to optimize future schedules Administer shift bids across multiple sites and clients/lines of business through WFM tool Ensure scheduling accuracy for sites and agents and ensuring that Scheduling KPIs and O/U are optimized Qualification Any Graduation

Email your resume to Swathi@wissenpro.com or call/WhatsApp us at 800-858-2617. Open Positions: Analyst Planning & Scheduling Sr. Supervisor WFM / RTM / RTA Analyst - Forecasting Sr. Planning Analyst Intraday Supervisor - RTM RTA - Real Time Analyst Supervisor - Planning & Scheduling Requirements: Hands-on with tools: IEX, Alvaria, Aspect, NICE, Avaya, Teleopti, Verint, CMS Expertise in Planning, Forecasting, RTA, Scheduling Excellent communication, Excel, & presentation skills Comfortable with US Shifts Reach out now to apply or refer!

Email your resume to Swathi@wissenpro.com or call/WhatsApp us at 800-858-2617. Open Positions: Analyst Planning & Scheduling Sr. Supervisor WFM / RTM / RTA Analyst - Forecasting Sr. Planning Analyst Intraday Supervisor - RTM RTA - Real Time Analyst Supervisor - Planning & Scheduling Requirements: Hands-on with any tools: IEX, Alvaria, Aspect, NICE, Avaya, Teleopti, Verint, CMS Expertise in Planning, Forecasting, RTA, Scheduling Excellent communication, Excel, & presentation skills Comfortable with US Shifts Reach out now to apply or refer!

MNC in Gurgaon Hiring for WFM RTA Real Time Analyst CTC UPTO 8.3LPA Require 3+ Years Experience in WFM RTA Require Excellent Communication Skills Role and Key Responsibilities Intraday real time monitoring of service levels for all queues for all the sites throughout the operating window (24/7/365) Real time monitoring of associates performance from all teams at all sites Managing Real Time updates on Service Levels, Contact data and other KPIs Drive real-time impacts to staffing for both internal and outsourced teams vs. requirements metric goals Communicate and call out changes to incoming contact patterns to operations and the broader WFM team Have a real time communication with the WFM team and operations when call outs or changes need to be done (Agent States, queue conditions, weather) Support changes within routing profiles to move associates as needed Update and send reports related to the performance of each site including but not limited to shrinkage, occupancy, other KPIs and NPT usage Build and maintain strong relationships with key stakeholders from all sites to ensure shared objectives are met Review and work TTs assigned to the WFM team that require real-time assistance to different stakeholders Review and process VTO/PTO/OT/Non-Prod time requests in real-time Provide assistance to the other WFM teams as needed. Key Skills & Knowledge MS Excel Knowledge is required. Knowledge of IEX, Avaya and other Workforce Scheduling tools (Admin, setup, use, updated, edits, reporting) will be considered as an added advantage Graduate with 2+ years contact centre experience and Good Communication Skill MS Office PowerPoint, Word, Access, outlook, etc. InContact/Oracle ACD and other ACD platforms to support multi-channel Environment (Voice/Chat/Email/SMS) 1+ years’ Workforce Experience (RTA or greater) Basic knowledge of the call center industry. Basic understanding of the financial impact of all decisions made within the Command Center (i.e.; system downtime; overtime; home early; utilization; percent answered; etc.). Knowledge of ACD and Call Center Workforce applications - preferred. Strong oral and written communication skills. Proficient in Microsoft Office. Ability to multi-task, prioritize, and meet timelines of deliverables. Self-starter, sense of urgency, and works well under pressure. High attention to detail, sense of professionalism and ability to develop relationships Educational qualification: Graduate in any discipline Interested candidates can mail their cv at simmi@hiresquad.in or call at 8467054123

Inspira Enterprise India Pvt. Ltd. is looking for Specialist - WFM to join our dynamic team and embark on a rewarding career journey Diagnosing and treating illnesses, medical conditions, and injuries. Ordering, performing, and interpreting diagnostic tests. Collecting, recording, and maintaining patients' information and histories. Prescribing and administering treatments, therapies, medications, vaccinations, and other specialized medical care. Explaining procedures and discussing test results or prescribed treatments with patients and family members. Monitoring patients' conditions and progress. Directing, coordinating, consulting with, and referring patients to nurses, students, assistants, specialists, therapists, and other medical staff. Advising patients, parents, and guardians on diets, activities, hygiene, and disease prevention. Conducting research and remaining up to date on current trends, discoveries, and developments in the field

Job Title: RTM Executive (BPO Operations) Location: Gurgaon Company: Globiva Working Days: 6 days a week Role Overview: We are looking for a Real-Time Management (RTM) Executive to monitor and manage real-time operations across our BPO floor. The ideal candidate will have strong analytical skills, attention to detail, and the ability to work under pressure while ensuring optimal staffing, shrinkage control, adherence, and service levels. Key Responsibilities: Monitor real-time adherence (RTA) and occupancy across all processes. Track login/logout, breaks, and overall agent availability. Maintain and circulate AHT, Shrinkage, Occupancy, and Service Level (SL) reports in real-time. Raise alerts to Operations in case of any SLA breach or unusual spikes in call volume. Ensure minimum idle time and maximize productivity through timely updates to WFM and Ops teams. Coordinate with Training, Quality, and HR teams for scheduled/non-scheduled absences. Maintain rosters, shrinkage trackers, and intraday reports. Support with intra-day re-forecasting and suggest reallocation of resources if required. Contribute to attrition tracking and floor movement planning. Required Skills & Qualifications: 1-3 years of experience in RTM/WFM (Real-Time Management) in a BPO setup. Strong understanding of BPO KPIs AHT, Shrinkage, SLA, Utilization, Occupancy, etc. Good command over Excel, Google Sheets, and WFM tools (like Aspect, Genesys, etc.). Quick decision-making ability and strong coordination skills. Flexible to work in rotational shifts. Preferred Qualifications: Prior experience in managing domestic/international voice or chat processes. Familiarity with attendance systems or productivity tools. Analytical mindset and proactive attitude. Interested candidates can apply by sending their CV to HR Supriya -9289327281

Role & responsibilities We are Looking for a CS who is a CS Inter/Fresher/Trainee Key Responsibilities: Drafting of Board meeting notices, agendas, MBP-1, DIR-8 and preparation of minutes. Assisting the CS in executing company secretarial duties and responsibilities. Verification of MCA forms Drafting resolutions, Director's Reports and maintaining statutory registers and records. Organizing and supporting Annual General Meetings (AGM) and Extraordinary General Meetings (EGM) Ensuring compliance with the Companies Act, 2013. Handling share-related transactions including dematerialization and issuance. Regular follow-up on compliance submissions as per MCA. Coordinating with Registrar and Transfer Agent (RTA), Depositories (NSDL/CDSL), and other authorities as required. Basic Knowledge of accounts for understanding ROC filing data requirements. Desired Candidate profile Educational Qualification : Member of the Institute of Company Secretaries of India (ICSI). Experience : Inter/Fresher/Trainee Knowledge : In-depth understanding of corporate laws, Proficiency in drafting, filing & compliance management. Skills : Excellent communication, organizational, and analytical skills. Attributes : High integrity, attention to detail, and the ability to handle confidential information. Perks and benefits Salary Best in the Industry Bonus, Medical Insurance,etc.,