285 Rta Jobs - Page 10

Immediate hiring for WFM specialist / MIS Executive. Work Location - Chennai and Hyderabad , day shift. salary upto 3 lpa. MALE candidates required willing to work in day shift. Minimum 3+ yrs of experience in MIS executive is required Looking for immediate joiners. Looking for candidates from WFM or MIS Executive experience. Excellent in MS Excel, Outlook Quick learner Expert in using Excel functions and Key Board shortcuts Excel Based report automation Should have good knowledge about call centre operations At least 4 years of experience in MIS role Knowing VBA Macro or other scripting language will be added advantage Knowing Access and SQL will be added advantage Flexible to work on Sunday Please apply for the job in Naukri.com. We will check & will update you. Do not search the number in Google and do not call us. The requirements are not yet active from Client's side.

Job Summary: Maintains all activities related to the administration of databases. Responsibilities: Designs and manages DBS systems. Implements data models and DB design Implements maintenance Plans, installs and deploys database management systems. Understands and implements clustering solutions. Monitors, reports and helps resolve database performance issues, capacity issues and replication. Develops and maintains security policies. Designs security changes. Matches business requirements to data systems requirements. May preform all Database Admin duties. Provides service desk support as defined in the OLA. Performs duties as prescribed by the Service Level Agreement. Performs other duties as assigned. Skills Requirements: 1 or more years of experience. Platform education - formal or informal - Oracle or SQL Server. Ability to transform logical to a physical data model. Ability to install and configure a selected platform Knowledge of objects and counter associated with platform, ability to apply that knowledge to the correction. Understanding of operating system and platform security models and interaction. Deep understanding of database objects (tables, views, keys, indexes, stored procedures, principles and securables). Advanced SQL knowledge Basic business knowledge. Mentoring and training of DB Admin. Education Requirements: Bachelor's Degree, First Degree, Trade/Vocational School certificate or Equivalent required. Degree in Computer Science, Information Systems or computer related discipline required.

Immediate hiring for WFM specialist / MIS Executive. Work Location - Chennai and Hyderabad , day shift. salary upto 3 lpa. MALE candidates required willing to work in day shift. Minimum 3+ yrs of experience in MIS executive is required Looking for immediate joiners. Looking for candidates from WFM or MIS Executive experience. Excellent in MS Excel, Outlook Quick learner Expert in using Excel functions and Key Board shortcuts Excel Based report automation Should have good knowledge about call centre operations At least 4 years of experience in MIS role Knowing VBA Macro or other scripting language will be added advantage Knowing Access and SQL will be added advantage Flexible to work on Sunday Please apply for the job in Naukri.com. We will check & will update you. Do not search the number in Google and do not call us. The requirements are not yet active from Client's side.

Role Summary: The Lead of Partnerships will be responsible for establishing and converting distributor relationships into long-term strategic business partnerships. This role demands a dynamic individual with a strong focus on relationship building and trust. Based out of Mumbai, the candidate will be expected to travel frequently across the country to meet large distributors and key stakeholders, fostering collaboration and driving growth for Cybrilla. Key Responsibilities: Build and Maintain Relationships: Develop and foster strong, lasting relationships with large distributors and key stakeholders in the Mutual Fund space. Focus on understanding their needs and building trust before exploring formal partnerships. Lead Partnership Strategy: Design and implement strategies to convert relationships into fruitful, long-term business partnerships. Work closely with internal teams to align partnership goals with company objectives. Collaborate Across Teams: Work closely with sales, product, and leadership teams to ensure the success of the partnership initiatives and to drive mutual growth. Market Expansion: Focus on expanding Cybrillas reach through strategic partnerships by targeting large distributors in the financial or fintech space. Travel and Meet Distributors: Regularly meet with distributors and partners to negotiate terms, manage expectations, and ensure smooth onboarding and collaboration. Monitor Partnership Performance: Track the performance of partnerships, ensuring KPIs are met and reporting back to senior leadership on results. Must-Have Skills: 8-10 years of relevant experience in business development, partnerships, or sales, preferably within the Mutual Fund or fintech industry. Proven ability to build and maintain strong, long-term relationships with large distributors and key business partners. Strong strategic thinking with the ability to develop and execute partnership strategies that align with company objectives. Excellent verbal and written communication skills, capable of engaging effectively with senior stakeholders and negotiating successfully. Willingness and comfort with frequent travel to meet partners in various locations. Experience in collaborating cross-functionally with sales, product, and leadership teams to achieve business objectives What s in it for you An attractive compensation and benefits structure that beats the market standards. Opportunity to work on a growing org that is rebuilding wealth management rails from scratch. Flexible work options. Remote / Hybrid Opportunity to work with the best brains in fintech. Increasing your geek quotient, by attending meetups and conferences. Grow exponentially by working in small and transparent teams. A culture that promotes transparency and independence with a "#JustShipIt" attitude About Cybrilla: Cybrilla is a financial infrastructure company aiming to disrupt the way mutual funds work. We work with some of the largest financial institutions as well as some of the fastest growing fintechs in the country. We are decentralizing distribution and changing the face of the industry. We are a SEBI registered RTA and we are co-authoring the Mutual Fund protocol on ONDC. About the Product: Fintech Primitives(FP) is an API platform that provides solutions to the problem statements of the Indian Mutual Fund domain. The APIs handle domain, regulatory, and technical complexities to enable customers to build different use cases in a short time. Check here to know what our customers are building using FP APIs.

Excellent customer service by communicating proactively via IM, email or call. (Center stakeholders to achieve targeted service level & other quality standards) Initiate emergency procedures as needed Assists in data gathering & report preparation Required Candidate profile Exp 1 + years in analytical and operational experience / RTA Excellent communications Exp of Blended process will be a plus Exp in client facing Its for fortune -500 company Only whatsapp -9011612355

Workforce Management In this role, you will be a part of the core sourcing team and drive different channels for timely delivery. Need to understand every requirement from business as it comes in and drive sourcing in the right direction Responsibilities Gather information from various sources and interpret patterns and trends Create reports based on the client/stakeholders requirements. Keep track of key performance indicators Analyze the data sets, provide adequate information, and draw data insights Liaise with internal and external clients to fully understand data content ¢ Analyze and interpret complex data sets relating to customers business and prepare reports for internal and external audiences using reporting tools ¢ Create data dashboards, graphs, and visualization to showcase business performance ¢ Create WBR/MBR/QBR on Key metrics performance ¢ This job may require working a 24/7 schedule with alternating shifts and daily review of online content that may be highly egregious/ sensitive in nature, such as (but not limited to) graphic violence, self-harm, child abuse, and hate speech. Qualifications we seek in you! Minimum qualifications ¢ Graduate with good experience in MIS & Reporting ¢ Good knowledge of advanced excel (VLOOKUP, COUNTIF, Conditional Formatting, INDEX and MATCH, SUMIF, IF Conditions), Pivot, Charts, Data Validation, Excel Formulae ¢ High level attention to detail and accuracy ¢ Good with written and communication English ¢ The candidate should be a high performer who craves the challenges of career growth and development. Interested candidates please register your details on below link. https://forms.office.com/r/UERxbECCWC

Role: Jr. Executive / Team Lead / Sr. Executive - Mutual Fund Operations. About Paytm Money Limited: Paytm Money Limited is a SEBI registered Stockbroker and Depository Participant that offers services related to Equity & Derivatives trading, Depository services, and investment in IPOs. Our simplified user experience allows you to start your investment journey with zero paperwork, seamless digital KYC, automated payments, an updated portfolio, and powerful insights to make well-informed investment decisions. Paytm Money is also registered with PFRDA as a Point of Presence, offering investment in the National Pension System (NPS).1 About the team: Mutual Fund Operation Deals with all MF Ops activity in coordination with Product, Tech, AMC, RTA, Exchange & CS Agents. About the role: The Jr. Executive / Team Lead / Sr. Executive will handle MF Ops activity and will be the SPOC for Mfops & knowledge in the process. Responsibilities: The person will be responsible for day-to-day reconciliation activities, working closely with the Product, Tech, BSE Star Exchange, AMC, RTA, and customer support teams to resolve reconciliation issues and customer complaints within the specified TAT. Handle daily reconciliation activities. Coordinate with internal and external departments for process smoothness. Handle BSE Star portal operations. Resolve customer queries within TAT. Coordinate with the product and tech teams for product enhancements if required. Requirements: Essential: Strong knowledge of MF Ops processes. Excellent communication and smart thinking capabilities. Graduate from any recognized university. 1 to 3 years of experience in the MF industry. Desirable: Technical skills like SQL, Excel, etc. Self-motivation and quick learning abilities. Willingness to work from the office and be available for extended hours or weekends, depending on the situation. Location: Bangalore Compensation: Budget: Depends on Experience

Skill required: Workforce Dialer - Workforce Management (WFM) Designation: Workforce Services Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years Language - Ability: English(International) - Expert What would you do? You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.strategic alignment of people and resources to business objectives in ways that optimize and automate scheduling and performance management based on agent availability, forecast call volume, and revenue targets.The Workforce Management team focuses on maximizing performance levels and competency for an organization. This includes activities needed to maintain a productive workforce, such as field service management, human resource management, performance and training management, data collection, recruiting, budgeting, forecasting, scheduling, and analytics. This team owns the client relationship and partner on Capacity Planning/Schedule Adherence, help gather insights and provide feedback on the gaps/opportunities in performance capacity. The team helps identify, evaluate and drive continuous improvement in Service Delivery Performance. This team is also responsible for innovation in the workforce management space - providing insights to Accenture and Client leadership on improving efficiencies. They also ensure adherence to revenue and cost targets, own efficiency improvement goals. This team also partners wit regional leads and ensure we are compliant on all internal and client audits. What are we looking for? Microsoft Excel Microsoft PowerPoint Adaptable and flexible Agility for quick learning Ability to work well in a team Written and verbal communication Ability to meet deadlines Workforce Analytics Workforce Experience Analytics Roles and Responsibilities: In this role you are required to do analysis and solving of increasingly complex problems Your day to day interactions are with peers within Accenture You are likely to have some interaction with clients and/or Accenture management You will be given minimal instruction on daily work/tasks and a moderate level of instruction on new assignments Decisions that are made by you impact your own work and may impact the work of others In this role you would be an individual contributor and/or oversee a small work effort and/or team Please note that this role may require you to work in rotational shifts Qualifications Any Graduation

Skill required: Workforce Dialer - Workforce Management (WFM) Designation: Workforce Services Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years What would you do? You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.strategic alignment of people and resources to business objectives in ways that optimize and automate scheduling and performance management based on agent availability, forecast call volume, and revenue targets.The Workforce Management team focuses on maximizing performance levels and competency for an organization. This includes activities needed to maintain a productive workforce, such as field service management, human resource management, performance and training management, data collection, recruiting, budgeting, forecasting, scheduling, and analytics. This team owns the client relationship and partner on Capacity Planning/Schedule Adherence, help gather insights and provide feedback on the gaps/opportunities in performance capacity. The team helps identify, evaluate and drive continuous improvement in Service Delivery Performance. This team is also responsible for innovation in the workforce management space - providing insights to Accenture and Client leadership on improving efficiencies. They also ensure adherence to revenue and cost targets, own efficiency improvement goals. This team also partners wit regional leads and ensure we are compliant on all internal and client audits. What are we looking for? Workforce Management Planning and Scheduling Rostering Microsoft Excel Scheduling Tool - IEX, Verint or Aspec Stakeholder management Ability to perform well in the team Roles and Responsibilities: In this role you are required to do analysis and solving of lower-complexity problems Your day to day interaction is with peers within Accenture before updating supervisors In this role you may have limited exposure with clients and/or Accenture management You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments The decisions you make impact your own work and may impact the work of others You will be an individual contributor as a part of a team, with a focused scope of work Please note that this role may require you to work in rotational shifts Qualifications Any Graduation

Test Lead Automation For RTA/RPA/ARTP : "5+ Years of total experience with 3+ years as a Test Lead" "Should have passed B.E./B.TECH in any stream. OR MCA/ M.Sc. (IT) /B.Sc. / BCA /B.Com./BBA from any recognized College/University duly approved by AICTE. PLUS 3+ Years of Experience as a Test Lead AND Should have passed/ Should clear ITSQB Foundation Level within three months of joining or its equivalent" ""For RTA/RPA/ARTP : Minimum 3 + yrs experience as Automation Engineer a.Knowledge of writing automation scripts and executing using RPA and other test automation tools. For e.g. UiPath, Silktest, selenium, Appium etc. b.Develop and evolve the automation framework (Data Driven, Keyword driven and Hybrid) c. Should be an expert in VB, JavaScript, Java and .Net d.Should be able to write and execute SQL scripts e.Maintenance of already developed automation scripts. f.Evaluate various open-source automation tools g.Evaluate plugins with other tools which would enhance productivity. h. Integration with other test tools. i. Update the daily activities in Daily Status Report. j. Knowledge of API testing using automated tool. For e.g. postman"

We currently have a career opportunity for a Senior Technical Consultant to join our team located Perficient Nagpur/Pune/Hyderabad/Chennai/Bangalore. #LI-Onsite As a Senior Technical Consultant you will participate in all aspects of the software development lifecycle which includes estimating, technical design, implementation, documentation, testing, deployment and support of application developed for our clients. As a member working in a team environment you will take direction from solution architects and Leads on development activities. Perficient is always looking for the best and brightest talent and we need you! We’re a quickly-growing, global digital consulting leader, and we’re transforming the world’s largest enterprises and biggest brands. You’ll work with the latest technologies, expand your skills, and become a part of our global community of talented, diverse, and knowledgeable colleagues.

Role & responsibilities About the Job Were looking for a Senior Real Time Analyst will be responsible for real time management in support of operations monitoring, analyzing, call routing, operational reporting, minimizing impacting issues, communicating, and making changes that positively affect the real-time and command center performance. The ideal person will have a good understanding of how contact center functions including scheduling, call queues and forecasting volumes by half-hour segments. As Senior Real Time Analyst, You Will Monitor client enterprise service KPIs (service level) and staff performance across all vendors throughout the day Intraday Management Facilitate daily syncs with clients/vendors to review performance Monitor forecast vs actual governance at the enterprise level (service KPIs, handling capacity, shrinkage, handle time, service levels) Re-forecast within the day to project staffing gaps and share across the network to address over/under staffing Communicate directly with the stakeholders on trends, staffing levels, and mitigation tactics needed to improve service levels performance Perform root cause analysis (end of day) & provide updates to enterprise network & leadership team Track daily/weekly/monthly performance and provide context Provide regular feedback to the planning and scheduling team As Senior Real Time Analyst, You Have A University education with a technical background is preferred 3+ years previous call center experience required Minimum 3 - 5 years WorkForce Management experience is required Advanced level of MS Excel/Google sheets Ability to create charts/graphs Excel/BI/Reporting tools certifications will be an asset Additional languages would be an asset Ability to identify emerging trends, measure impact on the business and use good judgment Experience in facilitating meetings Proactively distill and analyze data, charts, and graphs into actionable insights & present recommendations to stakeholders and other audiences Able to collaborate with clients cross-functional teams and RTA teams Clear and concise, written and verbal communication skills Fundamental understanding of call center metrics Share your profile to abdulmohammed.kaleem@intouchcx.com

IMMEDIATE JOINERS REQUIRED Location - Mumbai - Malad/Thane Excellent Comms Shifts - 24*7/Rotational Week offs Job Role: To create reports on a daily weekly and monthly basis to share. Performance of team clusters against the process defined SLAs. Creating new templates and modifying existing ones to simplify data collection from various sources. Collating data received from various sources. Taking care of ad hoc report requests. Take ownership of the accuracy and timeliness of reports that are published Be aware with all relevant policies and procedures related to the process Track all Operations processes relating to SLA adherence. Ensure SLA performance reports are published timely and accurately. Escalate any irregularities in reports in a timely manner. Be aware of and comply with any client and process updates internal external for accurate tracking of performance and data. Address any problems grievances with the Team Leader, Team Coach, Team Manager that may have a bearing on productivity or efficiency. Liaise with other departments both internal and external. Collating data received from various sources. Sharing relevant MIS information with other departments as and when required. Domain / functional expertise areas: Analytical skills Excel skills / Automation (Macro) / MS Access / Basic SQL Power BI will be an advantage Critical competencies for the position: Knowledge of reporting/ data management Good with logical & analytical skills Taking initiatives to streamline processes and focus areas Maintain team engagement Hands on with excel & MS office

Job description Should be proficient with MS Excel, knowledge of Advanced Excel will be an added advantage as we will be assigning MIS work. MIS reporting to management daily. Experience with Workforce Management software (performance tracking, reporting), Aspect, and Genesis preferred. Candidates with advanced excel skills can apply. The person would be responsible for preparing Daily/Weekly/Monthly reports using intermediate/advanced excel. Required Candidate profile At least 1 years experience in MIS Role Must have a good knowledge of advance Excel Must be aware of basic Terminology such as Attrition, Shrinkage, CSAT, SLA, Overtime Pay Calculation, Ageing, etc. Should have knowledge of Excel function like VLOOKUP, HLOOKUP, Pivot Table etc Graduation is must Timings Fixed shift US shift (6:30 PM to 3:30 AM) Fixed weekend off Work from office If interested, please share your resume at vijay.jadhav@aminfoweb.co.in Call/WhatsApp: HR Vijay -8806000209

AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services. For more than 11 years, Amazon Web Services ( AWS ) has been the world s most comprehensive and broadly adopted platform. offers over 100 fully featured services to millions of active customers around the world including the fastest-growing startups, largest enterprises, and leading government agencies to power their infrastructure. Support Engineer team provides global technical support to a wide range of customers using as they build mission-critical applications on top of services. Support Engineer Global Business (Biz Ops) is a diverse team that provides the underlying infrastructure (tools, people planning, and processes) to enable decision making to ensure business success and is seeking an experienced Real Time Workforce Analyst. Key job responsibilities Intraday real time monitoring of performance service levels and backlog for all queues, agents, teams, and sites in a 24/7 operation environment Drive real-time adherence to the expected capacity against the actual performance to achieve service levels and efficiency metric goals Communicate and call out changes to incoming contact patterns to operations and the broader WFM team in real time Support changes within routing profiles Update and send reports related to the performance of each site including but not limited to shrinkage, occupancy and core KPI s Review and process tickets assigned to the WFM team that require real-time assistance to different stakeholders In partnership with the Operations and WFM teams, the RTA monitors and reports on the execution of corrective/preventive changes to plans, in order to achieve KPIs A day in the life At AWS, (Real-Time Analyst) to be part of the AWS Support Engineer Community. As a member of the AWS Support Engineer team you will be at the forefront of this transformational technology assisting a global list of companies. The RTA will be a part of Workforce Management team and will be responsible for real time monitoring of service levels and site performance during the day to ensure effective management of the incoming and outbound phone, chat and email volume. The position will have high visibility to all the operations teams internal. About the team Diverse Experiences AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn t followed a traditional path, or includes alternative experiences, don t let it stop you from applying. Why AWS? Amazon Web Services (AWS) is the world s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating that s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Inclusive Team Culture AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do. Mentorship & Career Growth We re continuously raising our performance bar as we strive to become Earth s Best Employer. That s why you ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there s nothing we can t achieve in the cloud. - Bachelors degree in an analytical or business field, or comparable business experience with some technical background - 3+ years of previous experience in a contact center environment using contact center technologies, such as Avaya, IEX, Nice, InContact, or similar - 2+ years of previous experience in a workforce management role, such as a real time analyst or workforce analyst with knowledge of Excel at an advanced level (e. g. , pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulae, etc. )

Urgent hiring for WFM-RTA & Scheduling Role with one of the top Captive Unit (US MNC). Before applying, kindly go through the below mentioned details. Profile : WFM- RTA & Scheduling (Immediate Joiner) Job Location : Pune Shift : Rotational Shifts Working Days : 5 Days Working Cabs : Both Side Cabs Primary Skills - Experience in a call center environment Operation/administrative experience with Avaya CMS, Verint, Genesys workforce management Must have excellent customer service skills and verbal/written communication skills Must have strong analytical and strong organizational skills Proficiency in all Microsoft products with emphasis in Excel and Power Point Strong computer skills are required Bachelors degree Interested can call/what's up Meenakshi-9810896605 (Between 9 am-8 pm) or share your resume on apply.touch3@yahoo.in

Around 6 years of experience on KRONOS Product, skilled in Analysis, Configuration and Data Integration. 2 years of experience in UKG Dimension. Should have experience in end to end UKG Dimensions implementation like developing Configuration, Deployment, Integration knowledge and supporting. Troubleshooting interface errors via transaction assistant. Should have knowledge in developing WFD Custom reports. Should have work experience in below modules of Kronos: Time and Attendance modules Accruals Dataviews and Reporting Access Profiles Business Structures Hyperfinds Request Subtypes Pay Policy modules like Adjustment rules, Holiday Profiles, Pay rules Scheduling Activities Analytics Boomi integration experience Debugging and configuring new Devices in UDM Kronos latest version "UKG Dimension" candidate should have configuration experience on UKG Dimension

Role based in BSv organisation. Leveraging deepening knowledge of one or more R2A processes (record, report, analyze etc), Record to Analyze Process Experts participate of in or lead the achievement of service levels, key measurement targets of the team and delivers a high quality and cost-effective service that drive compelling business outcomes. They support the delivery of a customer focused and compliant services through the adoption of frictionless finance, practice processes, technologies, methodologies which drive innovation and process improvements. Their domain expertise means they are responsible for processing non complext to complex transactions, resolving the standard process related issues, preparation and finalization of the period and close activities and reporting (including the interactions with Clients Financial Controllers) and performing the reconciliations. Job Description - Grade Specific Entry and mid-Junior level in a Finance Administration roleStrong team player with the ability to build good relationships with their stakeholders.Able to act on own initiative with regular supervision. Understands when to seek guidance/escalateSupports experienced Finance specialists delivering progress reporting, task management and documentation for Finance activity

We are hiring for Intraday RTA in Movate - Formerly CSS Corp pvt ltd. Note: Candidates must have 2 years of experiences in RTA willing to work in night shifts. Role & responsibilities Ensure staffing commitments are met on a real time / interval level basis and establish controls to maintain service level goals Responsible for monitoring real-time activity and providing recommendations in order to optimize daily Staffing / Service Responsible for monitoring real-time activity and providing recommendations in order to optimize daily Staffing / Service Respond to client requests on staffing and service related queries accurately and in a timely manner Respond to client requests on staffing and service related queries accurately and in a timely manner Preferred candidate profile Monitor CMS for SLA - SL%, Abandoned %, Wait time & IMC as applicable to Project to check deviation from required Compare staffing, AHT & forecast for planned versus actuals - CMS versus IEX, EWFM, Excel Report interval update with accuracy and within the stipulated TAT Compare real time CMS with Schedule data from Excel, IEX or EWFM Report out requirements to Operations for real time staffing needs All Reports should be sent with accuracy and within TAT All Reports should have the stakeholders copied (internal & external) as deemed necessary for the Project Client responses should be specific and should be reported within the stipulated TAT and with accuracy Adhere to all organization processes and policies

Greetings from iEnergizer!! iEnergizer is Hiring: WFM Executive We are looking for experienced WFM Executive to join our WFM team. * Should have at least 1 year of experience as WFM Executive in BPO * Graduation is mandatory * Applicants should have some knowledge about forecasting, Planning, scheduling, MIS reports and RTA * 5 days working (Rotational Shifts) * Location: iEnergizer , Noida * Salary upto 4.2 LPA To apply, send your updated CV to: vanshika.kakkar@ienergizer.com Or reach out to me directly at: 9289640609 Looking forward to connecting with potential candidates Regards, Vanshika Kakkar

Job Title - GN - SONG - MT - Workforce Intelligence - Specialist Management Level: 09/ Specialist Location: Gurugram, Mumbai, Pune, Bengaluru, Hyderabad, Chennai Must have skills: Workforce Management (WFM) Good to have skills: Project Management Job Summary :You will work closely with our clients as consulting professionals who design, build, and implement initiatives that can help enhance business performance. Roles & Responsibilities: As part of these, you will drive the following: Delivery of design and delivery in Customer Services domain :Workforce Optimization using various popular platforms available in the marker, designing target operating model for WFM processes based on the client's requirements Deploy popular WFM solutions like Verint, NICE, Calabrio, Aspect: Ability to create forecasting models using based on the client's inputs and add business / campaign input to the forecasting by liaising with the marketing team Create the capacity planning models based on the client's local labor laws :Propose scheduling models based on the client's input and process design for real time queue management, incident management etc Train and mentor the client's in-house team on WFM processes :Exchange best practices across both technical and functional experience on Customer Service Domain Identify and structure key issues into an issue-tree and set of hypotheses and plan and conduct research and analyses that address the most appropriate issues. Understand company's key strategic and operational issues spanning market definition, industry trends, and so on. Develop innovative, fact-based and achievable strategies and operating models after evaluation of multiple strategic options. Professional & Technical Skills: Use strong and a well-established record of accomplishments in designing: Deliver speech analytics solutions and/or platforms Deep dive with experience across the following characteristics: Experience in enabling WFM platforms including creating WFM processes Ability to use WFM software NICE, Verint, Calabrio, Aspect. Experience in implementing WFM platform including infrastructure design, deployment and ongoing operational run. Experience in contact center operations including operational and performance excellence Define WFM solutions: Apply gap analysis, design and implementation. Create business cases effectively: Maximize experience in ROI generation and project management of solution deployment. Additional Information: MBA from a tier 1 institute 2-8 years of experience in working with WFM solutions generating Forecasting, complex capacity models, scheduling, RTA and reporting. Designing and implementing WFM solutions for any industry 4+ years of project management experience. Consulting experience About Accenture: Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions " underpinned by the world's largest delivery network " Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With 624,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at About Accenture Strategy & Consulting: Accenture Strategy shapes our clients' future, combining deep business insight with the understanding of how technology will impact industry and business models. Our focus on issues such as digital disruption, redefining competitiveness, operating and business models as well as the workforce of the future helps our clients find future value and growth in a digital world. Today, digital is changing the way organizations engage with their employees, business partners, customers, and communities. This is our unique differentiator. To bring this global perspective to our clients, Accenture Strategys services include those provided by our Global Network a distributed management consulting organization that provides management consulting and strategy expertise across the client lifecycle. Our Global Network teams complement our in-country teams to deliver cutting-edge expertise and measurable value to clients all around the world. For more information visit | At the heart of every great change is a great human. If you have ideas, ingenuity and a passion for making a difference, . Qualifications Experience: Minimum 4+ year(s) of experience is required Educational Qualification: MBA/PGDM from a tier 1 or 2

Role based in BSv organisation. Leveraging deepening knowledge of one or more R2A processes (record, report, analyze etc), Record to Analyze Process Experts participate of in or lead the achievement of service levels, key measurement targets of the team and delivers a high quality and cost-effective service that drive compelling business outcomes. They support the delivery of a customer focused and compliant services through the adoption of frictionless finance, practice processes, technologies, methodologies which drive innovation and process improvements. Their domain expertise means they are responsible for processing non complext to complex transactions, resolving the standard process related issues, preparation and finalization of the period and close activities and reporting (including the interactions with Clients Financial Controllers) and performing the reconciliations. Job Description - Grade Specific Entry and mid-Junior level in a Finance Administration role Strong team player with the ability to build good relationships with their stakeholders.Able to act on own initiative with regular supervision. Understands when to seek guidance/escalateSupports experienced Finance specialists delivering progress reporting, task management and documentation for Finance activity

Role based in BSv organisation. Leveraging expert knowledge of Process Invoiceing, The Process Invoicing Process Experts participate of in or lead the achievement of service levels, key measurement targets of the team and delivers a high quality and cost-effective service that drive compelling business outcomes. They ensure the delivery of a customer focused and compliant services through the adoption of frictionless finance, practice processes, technologies, methodologies which drive innovation and process improvements. They will manage the contract on a daily basis including operations and finance and complex operational issues and ensure that operations are run according to budget. They will build and develop the team. Their expert domain expertise means they process more complex transactions and producing outputs across Invoice processing activities and manage effective usage of resources in the service delivery Job Description - Grade Specific Entry and mid-Junior level in a Finance Administration roleStrong team player with the ability to build good relationships with their stakeholders.Able to act on own initiative with regular supervision. Understands when to seek guidance/escalateSupports experienced Finance specialists delivering progress reporting, task management and documentation for Finance activity

Job Title: Real-Time Analyst (RTA) BPO (Dialer Experience) Location: Gurugram, India Industry: Business Process Outsourcing (BPO) Dialer Operations Salary: Up to 4.50 Lakhs Per Annum (LPA) Working Days: 6 Days/Week Experience: 1+ Year Open Positions: 04 About Us We are a leading BPO specializing in dialer-driven operations, providing a fast-paced and growth-oriented work environment. We are seeking a skilled Real-Time Analyst (RTA) to monitor and manage real-time call center operations, ensuring efficiency and optimal workforce utilization. Job Summary As an RTA , you will be responsible for real-time monitoring of call center operations using Genesis and Avaya platforms, ensuring adherence to SLAs and optimizing workforce management. This role requires strong analytical skills and the ability to make quick data-driven decisions to enhance operational performance. Key Responsibilities Real-Time Monitoring: Track call center performance in real-time using Genesis and Avaya to ensure SLA compliance. Workforce Management: Manage agent schedules, breaks, and shift adherence, making adjustments as needed. Performance Analysis: Analyze reports to identify trends, gaps, and areas for improvement, providing actionable insights. Resource Optimization: Adjust staffing levels and call distribution for maximum efficiency. Coordination: Work closely with team leaders and managers to ensure smooth operations. Issue Resolution: Identify and resolve real-time operational challenges to maintain service quality. Reporting: Maintain accurate reports on performance metrics and workforce trends. Required Skills & Qualifications Minimum 1 year of experience as an RTA in a BPO or call center environment with dialer experience . Proficiency in Genesis and Avaya call center platforms. Strong knowledge of real-time monitoring principles and workforce management tools . Excellent analytical, problem-solving, and communication skills. Ability to work under pressure and manage multiple tasks efficiently. Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) . Benefits Competitive salary up to 5 LPA . Comprehensive health insurance and additional benefits. Career growth opportunities in a dynamic environment. Supportive and collaborative workplace culture. If you have the expertise and passion for optimizing real-time operations, apply now and be a part of our growing team! Apply now to kickstart your career! Interested candidates kindly share your CV: Rohit Sharma 8630717558

Oversee and streamline billing and collections processes. Raising invoices & ensure the same is dispatched on time. Assist with identification, design & implementation of new billing system, process enhancements. Ageing Reconciliation of Debtors. Required Candidate profile Handling client queries on billing & addressing the same. Putting up process for improvement in automation. Reviewing & enhancing SOP of Accounts receivables. MIS of collection, debtors, recovery etc.