RSOT (F & B Service)

JOB RESPOSIBILITIES

· Responsible for answering all telephone calls and prioritizing said calls.

· Should have very good telephone etiquette.

· Directly involved in the order-taking and order-placing process while dealing with guest requests and orders, courteously, efficiently, and promptly.

· Should have good knowledge of room service menus and ongoing promotions in another F&B outlet.

· Should be able to provide recommendations and suggestions to guests upon request.

· Be knowledgeable of all services, facilities, and products offered by the hotel.

· Consider the satisfaction of all guests by ensuring prompt, courteous, and efficient service at all times.

· Display excellent conversation skills and selling techniques at all times.

· Pay attention to guest orders, and know the menu thoroughly.

· Write down all the information. Highlight special requests.

· Communicate with the kitchen regarding menu questions, the length of wait, recook orders, and product availability.

· Approximate delivery time is given to the guest according to this time evaluation system established by the Outlet Manager and the Sous Chef.

· If the order has not been sent up by this time, a call must be placed to the guest to apologize and re-evaluate the delivery time.

· Ensure correct posting in the POS system for communication with the service and kitchen departments.

· Able to perform all duties and tasks per the tasks required at the outlet.

· Assist the department in driving guest satisfaction by providing consistent guest experiences.

· Coordinate with Room Service Waiter/ Waitress, Captains, and Minibar Attendant.

· Report positive and constructive guest feedback to the manager.

· Promptly handle guest queries, complaints, and all issues professionally.

· Have the knowledge and understanding to explain and perform upselling of all items offered by the department assigned as well as offering alternatives or suggestions to guests.

· Ensure proper handover is given to the next shift and also to the IRD manager.

· Report cleanliness and maintenance issues to the immediate supervisor

· Assist in carrying out scheduled inventories of products and operating equipment.

· Ensure that the place of work and surrounding area is kept clean and organized at all times.

· Ensure proper appearance and grooming while on duty.

· Perform any other assigned reasonable duties and responsibilities as assigned.

Education:

Hotel Management diploma holder or similar qualification.

Experience:

1 to 2 years’ experience in a similar role in a full-service hotel preferred.

Speak with HR +70944 75104

Mail Id - [email protected]

Job Types: Full-time, Permanent

Pay: ₹12,000.00 - ₹15,000.00 per month

Benefits:

• Flexible schedule
• Food provided
• Health insurance
• Provident Fund

Work Location: In person