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5.0 - 8.0 years
7 - 10 Lacs
Pune
Work from Office
Role Purpose The purpose of this role is to increase revenue, maximize process efficiency & cost-effectiveness, and ensure excellent customer experience, through effective supervision of daily operations and personnel, contract compliance, resource optimization and capability development within an account. Do Maximize process efficiency and cost effectiveness through strategic planning, contract compliance and governance mechanisms Strategy Planning with Senior Stakeholders Collaborate with leaders to provide strategic and operational plans associated with the account Plan the strategy for the coming years by identifying new geographies for alternate revenue streams Ensure a deep enough understanding of clients individual experiences to head off potential issues before they become problems Contract compliance & adherence Ensure all SLA parameters are met in the account and maintain a green card at all times Review and drive appropriate actions/ systemic changes on internal and external audit findings to ensure no major non-compliances are cited Monitor and review the account on various delivery parameters to ensure quality delivery as per budget and timelines Delivery governance in the account Understand customer goals and key performance metrics and ensure exceeding those goals throughout the project Ensure a green card for all accounts in terms of performance and quality Monitor and review delivery dashboards/ MIS across accounts to track progress and identify potential red flags Participate and share account performance across operational, quality and fulfillment parameters with internal and external stakeholders Lead and manage project escalations, potential risks or early warning signs on project delivery to eliminate any revenue leakage Ensure regular invoicing as per the contract terms and condition Forecast and track key account metrics Invoicing Timely submission of invoices to the client as defined in the SOW Provide information required and resolve any invoicing issues raised by the client Collect and analyze statistics (costs, customer service metrics etc.) Assume responsibility of budgeting and tracking expenses Ensure outstanding performance against key metrics mentioned in the agreement Regular cadence around contract compliance Evaluate performance with key metrics (accuracy, customer service metrics etc.) Set direction for the team, track progress against targets through regular cadence calls and course correct as require Drive the focus of the team on quality and adherence to contract compliance processes Drive and implement structured cadence around quality, both process and transactional Cadence with delivery lead to ensure margins are met and the account numbers are at par to what is committed Weekly calls with WFM to ensure resource optimization, compliance to the manpower numbers agreed in the contract, future planning in case of ramp ups etc. Resource Allocation & Retention Conduct effective resource planning to maximize the productivity of resources (people, technology etc.) Review and monitor resource planning and fulfillment in line with account requirements and costs of delivery Optimize manpower and minimize leakages by working closely with delivery head Ensure retention by offering relevant trainings and certifications of all allocated resources Lead one-on-one floor connect and other engagement activities to improve stickiness of the delivery team Collaborate and influence internal key stakeholders to manage and resolve issues to ensure fulfillment and flawless delivery of projects Mandatory Skills: Geographic Information System(Maps)-RSAT.
Posted 3 weeks ago
5.0 - 8.0 years
7 - 10 Lacs
Hyderabad
Work from Office
Role Purpose The purpose of this role is to increase revenue, maximize process efficiency & cost-effectiveness, and ensure excellent customer experience, through effective supervision of daily operations and personnel, contract compliance, resource optimization and capability development within an account. Do Maximize process efficiency and cost effectiveness through strategic planning, contract compliance and governance mechanisms Strategy Planning with Senior Stakeholders Collaborate with leaders to provide strategic and operational plans associated with the account Plan the strategy for the coming years by identifying new geographies for alternate revenue streams Ensure a deep enough understanding of clients individual experiences to head off potential issues before they become problems Contract compliance & adherence Ensure all SLA parameters are met in the account and maintain a green card at all times Review and drive appropriate actions/ systemic changes on internal and external audit findings to ensure no major non-compliances are cited Monitor and review the account on various delivery parameters to ensure quality delivery as per budget and timelines Delivery governance in the account Understand customer goals and key performance metrics and ensure exceeding those goals throughout the project Ensure a green card for all accounts in terms of performance and quality Monitor and review delivery dashboards/ MIS across accounts to track progress and identify potential red flags Participate and share account performance across operational, quality and fulfillment parameters with internal and external stakeholders Lead and manage project escalations, potential risks or early warning signs on project delivery to eliminate any revenue leakage Ensure regular invoicing as per the contract terms and condition Forecast and track key account metrics Invoicing Timely submission of invoices to the client as defined in the SOW Provide information required and resolve any invoicing issues raised by the client Collect and analyze statistics (costs, customer service metrics etc.) Assume responsibility of budgeting and tracking expenses Ensure outstanding performance against key metrics mentioned in the agreement Regular cadence around contract compliance Evaluate performance with key metrics (accuracy, customer service metrics etc.) Set direction for the team, track progress against targets through regular cadence calls and course correct as require Drive the focus of the team on quality and adherence to contract compliance processes Drive and implement structured cadence around quality, both process and transactional Cadence with delivery lead to ensure margins are met and the account numbers are at par to what is committed Weekly calls with WFM to ensure resource optimization, compliance to the manpower numbers agreed in the contract, future planning in case of ramp ups etc. Resource Allocation & Retention Conduct effective resource planning to maximize the productivity of resources (people, technology etc.) Review and monitor resource planning and fulfillment in line with account requirements and costs of delivery Optimize manpower and minimize leakages by working closely with delivery head Ensure retention by offering relevant trainings and certifications of all allocated resources Lead one-on-one floor connect and other engagement activities to improve stickiness of the delivery team Collaborate and influence internal key stakeholders to manage and resolve issues to ensure fulfillment and flawless delivery of projects Mandatory Skills: Geographic Information System(Maps)-RSAT.
Posted 3 weeks ago
5 - 7 years
13 - 15 Lacs
Noida
Work from Office
Job Title: D365 FO Functional QA Lead Experience Required: 5+ years Location: Noida Employment Type: Full-Time Job Summary: We are seeking an experienced D365 FO Functional QA Lead to join our team. The ideal candidate will have a strong functional understanding of the Finance module in Dynamics 365 Finance and Operations (D365 FO) , along with hands-on expertise in API Integration Testing and RSAT (Regression Suite Automation Tool) . This role is critical in ensuring the quality, performance, and stability of our D365 FO implementation through rigorous testing and validation processes. Key Responsibilities: Lead QA efforts for D365 FO Finance module implementations and updates Design and execute functional test cases based on business requirements Conduct API integration testing to validate system interoperability Utilize RSAT for automated regression testing and ensure test coverage Collaborate with functional consultants, developers, and business stakeholders Document defects and work closely with development teams for resolution Ensure adherence to QA standards and best practices Prepare and maintain QA documentation, including test plans and test scripts Key Requirements: Minimum 5 years of experience in QA with focus on D365 FO Strong functional knowledge of Finance module in D365 FO Hands-on experience with API Integration Testing Proficiency with RSAT (Regression Suite Automation Tool) Good understanding of SDLC and Agile methodologies Strong problem-solving and communication skills Ability to work independently and lead QA efforts Nice to Have: Experience with Azure DevOps for test case management Exposure to other D365 modules (e.g., SCM, HR) ISTQB or relevant QA certification
Posted 1 month ago
12 - 17 years
37 - 40 Lacs
Chennai
Work from Office
12+ years of experience in D365 FinOps technical, with at least 4 years as a Technical Solution Architect in Microsoft Dynamics 365 F&O. Key Responsibilities: Solution Design & Architecture: Develop comprehensive, scalable, and industry-standard solutions based on business and technical requirements. Client Engagement: Work closely with clients, including CxO-level stakeholders, to understand their business needs and propose effective solutions. Pre-Sales & RFP Responses: Participate in pre-sales activities, including proposal writing, solution demonstrations, and estimating project scope. Technical Leadership: Guide technical teams on solution implementation, ensuring alignment with best practices and Microsofts recommended methodologies. Customization & Integration: Design and oversee custom development, integrations, and migration strategies for Dynamics 365 F&O. Cloud & Infrastructure Strategy: Provide expertise on Azure deployment, security, DevOps, and overall cloud architecture for Dynamics 365 solutions. Process Optimization: Drive improvements in business processes across Finance, Supply Chain, Manufacturing, Retail, and other key areas. Knowledge Sharing & Mentoring: Train and mentor team members, promoting best practices and fostering technical excellence. Agile & Waterfall Methodologies: Adapt project management methodologies to deliver solutions efficiently and effectively. ________________________________________ Mandatory Skills & Experience: 12+ years of experience in D365 FinOps technical, with at least 4 years as a Technical Solution Architect in Dynamics 365 F&O. Experience in at least five full-cycle ERP implementations of Dynamics 365 F&O. Strong technical background in customization, integrations, and Azure cloud deployments. Expertise in one or more industry verticals, such as Retail, Manufacturing, Finance, Banking, Automotive, or Telecom. Experience working on both Agile and Waterfall project methodologies. Ability to define MVPs, product roadmaps, and architecture blueprints. Strong presentation, communication, and stakeholder management skills. Proven track record of working with leadership teams to implement complex business solutions. Microsoft Certified: Azure & D365 Certifications. Experience with Power Platform (Power BI, PowerApps, Power Automate). Hands-on knowledge of Common Data Services (Dual Write), DevOps, RSAT, and Azure Data Lake. Understanding of ISVs and third-party integrations. Knowledge of security, ALM, integration, data migration, and deployment strategies. ________________________________________ Nice to Have Skills: Experience with emerging Microsoft technologies and innovations. Knowledge of additional cloud-based data analytics and AI-driven solutions. Previous exposure to cross-functional project implementations. Experience in leading multi-national project teams. Deep understanding of compliance, governance, and regulatory frameworks in various industries. ________________________________________
Posted 3 months ago
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