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Service Desk Engineer HCLTech

0.0 years

0 Lacs

thiruvananthapuram, kerala, india

Remote

Required - Exp 0.6 yrs - 6 yrs Education Any Graduation Location Trivandrum/Pune Shift: 24x7 Rotational Shifts, 5 days work from Office Key Skills & Requirements: Prior experience in voice-based (International Voice Support) Service Desk support Comfortable working in a call support environment Proficient with ticketing tools (preferably ServiceNow) Working knowledge of Active Directory and RSA Token Experience in troubleshooting VPN, Citrix, and VDI-related issues Basic proficiency in MS Office applications Roles & Responsibilities: Ensure high login efficiency and availability to support customer needs Handle and resolve tickets within defined SLAs for volume and turnaround time Manage inb...

Posted 5 days ago

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