RS Collaborate Solutions

About the job: Key responsibilities: 1. Handle international customer queries via live chat in a professional and timely manner. 2. Provide accurate information about products, services, and policies to customers. 3. Resolve customer complaints and issues by coordinating with the internal support team. 4. Maintain chat quality standards and follow company guidelines in all customer interactions. 5. Document customer interactions and update records in the system. 6. Collaborate with the team to improve response accuracy and service efficiency. 7. Meet daily/weekly targets related to chat handling, response time, and customer satisfaction. 8. Stay updated with product knowledge, process changes, and company policies. Who can apply: Only those candidates can apply who: Salary: ₹ 3,00,000 - 4,50,000 /year Experience: 0 year(s) Deadline: 2025-09-28 23:59:59 Other perks: 5 days a week, Cab/Transportation facility Skills required: Typing, Computer skills, English Proficiency (Spoken) and Effective Communication Other Requirements: Work in rotational shifts (including night shifts if required). Ensure a positive customer experience and maintain high satisfaction scores. Identify and escalate complex queries to senior team members when necessary. About Company: At RS Collaborate, we simplify the candidate experience through expert guidance and end-to-end support from our research team. Clients receive secure login access to our technology platform, offering full visibility into candidate data and regional insights. We specialize in delivering reliable services across technical support, email and chat support, banking support, and e-commerce support, ensuring responsive, scalable, and compliant solutions tailored to your business needs.