Rrelocate

Job Title: Support Engineer Location: Remote (with occasional travel to client sites if needed) Company: [Client Name customizable] Industry: Enterprise Networking / Technology About the Role We’re redefining the future of enterprise networking, and we’re looking for a Support Engineer who thrives on solving complex technical challenges. This is not a maintenance role—it’s a deep dive into the craft of networking. You’ll work with cutting-edge technologies, influence product development, and support some of the most sophisticated network environments in the industry. Key Responsibilities Troubleshoot and resolve technical issues across all layers of the network stack. Provide remote support for complex customer network environments. Identify, document, and escalate product bugs with clear reproduction steps. Create and submit feature requests based on real-world customer feedback. Maintain and improve internal documentation to streamline support processes. Collaborate with engineering teams to shape future hardware and software products. Success Metrics Deliver high-quality technical service that earns customer trust through responsiveness and accuracy. Consistently resolve complex support tickets while adapting to shifting priorities. Contribute to team efficiency by improving processes and sharing technical expertise. Provide actionable feedback to engineering that influences product direction. Who You Are A versatile networking expert fluent in Wireless, Security, WAN/LAN, Routing, DNS , and more. Passionate about delivering seamless network experiences for customers. Analytical and resourceful, thriving in ambiguous and fast-paced environments. Calm under pressure and committed to continuous learning. A clear communicator who works well with both technical teams and customers.