Location : Pathways World School, Aravali, Gurgaon Experience: 8 to 10 years Key Responsibilities: Parent Counselling and Onboarding Conduct engaging in-person school tours and virtual counselling sessions to guide parents through the admissions process. Understand parent concerns and expectations, providing personalized guidance on how PWS aligns or does not align with their aspirations and their child's educational journey. Collaborate with the academic, boarding, and finance teams to address specific queries and facilitate a smooth onboarding and transition process for new students. Proactively follow up with interested parents to nurture leads and convert inquiries into admissions. Proactively engage future parents and students and ensure their entry Continuously refine the admissions process to enhance efficiency and improve the parent experience. International Students, Corporate Tie-Ups & Outreach Assist HOD in partnering with corporates, expat communities, embassies, and relocation agencies to increase visibility and promote PWS as a preferred school Attend and represent the school at corporate networking events, fairs, and expat community gatherings. Parent Engagement & Lead Nurturing Implement personalized email and WhatsApp marketing campaigns targeted at prospective parents. Leverage automated lead-nurturing strategies to keep parents engaged throughout the decision-making process. Assist in planning and executing open houses, school fairs, and info sessions to engage potential families. Work closely with the marketing team to align messaging for digital campaigns, ads, and social media engagement. Represent the school at educational fairs, corporate tie-ups, and networking events to drive admissions. Student Retention Proactively engage with parents, academic teams, and residential staff to identify and address potential concerns early Take strategic measures to enhance student retention as a key responsibility Reports & Data Analytics Maintain and update CRM records accurately for all prospective families. Generate weekly and monthly reports on inquiries, applications, conversion rates, withdrawals, trends etc. Analyse data insights to recommend improvements in lead management, both digital, organic, and admission strategies.
Role & responsibilities IT Service Desk (L1/L2): Own tickets from intake to closure; meet SLAs; provide onsite and remote support. Microsoft 365 & Identity: User onboarding/offboarding, password resets, mailbox/Teams/OneDrive support, basic Azure AD/Intune device enrollment. Endpoint & Classroom Support: Windows/macOS/iPad troubleshooting, printers, smart boards/projectors, exam setups, etc. Network & WiFi Triage: Basic checks on Meraki Dashboard (AP/client health), SSID issues, VLAN/IP conflicts, escalate to Network team with clear notes. Security Hygiene: Ensure Sophos AV is healthy, signatures updated; respond to alerts; assist with policy deployment. CCTV & NVR Support: Firstlevel checks on cameras/NVR streams, power/PoE issues, coordinate with vendor for replacements. Backup/DR Touchpoints: Verify Commvault job status dashboards daily; raise incidents on failures; assist with endpoint backup agent issues. Application Support: School ERP/HRMS/Tally etc basic troubleshooting, client install/patching, coordinating with vendors for any issues. Asset & Lifecycle: Issue/return devices, maintain inventory (IMEI/Serial/MAC), tagging, warranty/AMC tracking. Documentation: Update knowledge base articles, SOPs, and change logs; maintain accurate ticket notes. Compliance & Safeguarding: Follow data privacy guidelines, SOPs and acceptable use policies during all support interactions. Preferred candidate profile Strong Windows 10/11 troubleshooting; basic macOS/iPadOS support. Handson with O365 basics: Exchange/Teams/SharePoint/OneDrive enduser issues. Understanding of AD, DNS, DHCP; ability to read IP addressing, gateways, and VLAN basics. WiFi troubleshooting (client side): 802.1x/PSK auth, roaming, captive portal, and RF basics. Clear written/verbal communication; ability to guide nontechnical users calmly in IT Helpdesk environment.
Role & responsibilities Provide technical leadership and mentor a team of software developers, fostering collaboration and promoting best practices. Independently develop high-quality, scalable web and desktop applications, adhering to organizational guidelines and processes. Collaborate closely with team members using Version Control platforms such as TFS and Git, ensuring seamless code integration and application stability. Lead and participate in the full software development lifecycle, including requirement gathering, architecture planning, implementation, testing, and deployment. Provide long-term commitment and contribute positively to team dynamics and organizational culture. Conduct training sessions and provide technical support to end-users and system administrators, both on-site and remotely. Actively participate in the strategic planning, evaluation, and continuous improvement of existing and upcoming software solutions. Conduct thorough testing, debugging, and documentation to ensure delivery of high-quality software products. Preferred candidate profile We are seeking a highly skilled and experienced Senior Software Developer who should also be capable of functioning effectively as a Team Lead. The ideal candidate should possess a minimum of 8-10 years of extensive hands-on experience in developing, managing, and delivering high-quality web and desktop applications using .NET technologies. Technical Skills & Experience Framework: Extensive experience in .NET Framework (4.5.1 and above) and .NET Core (6.0 and above) using ADO.NET. Architecture: Strong expertise in ASP.NET MVC, Web Forms, and MVC.NET Core architectures. Proficient in C# for server-side development, including ADO.NET Front-End Development: Strong proficiency in JavaScript and advanced frameworks/libraries, particularly jQuery. Expertise in HTML5, CSS3, and responsive design. Experience with modern front-end libraries, specifically Bootstrap. Database Management: Expert-level experience with SQL Server (minimum version 2012, preferably 2019). Strong command over database concepts including tables, views, stored procedures, triggers, functions, indexing, backups, restoration, scheduled jobs, etc. Ability to craft optimized, complex queries for large-scale applications. Java (Preferred): Proficiency in developing, deploying, and managing advanced Java Swing applications, including integration with external third-party Jar libraries and databases.