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8.0 - 13.0 years
25 - 30 Lacs
ahmedabad
Work from Office
. Ensure delivery of large projects including implementations 2. Client facing role for requirement understanding and presales 3. Effort estimations for RFPs 4.Ensuring hiring of right team members and upskilling of resources based on future project/ ongoing projects. 5. Team management and grooming
Posted 16 hours ago
6.0 - 10.0 years
0 Lacs
pune, maharashtra
On-site
As the Head of a team of WFM Supervisors and/or WFM Analysts, your primary objective will be to provide support to Operations. You will be responsible for managing Workforce Management & Service Delivery for both Internal and External Customers. Leading a WFM team across 3 to 5 clients, your role will involve effectively mentoring the team to ensure seamless support for Operations. In this position, you will directly oversee WFM processes, Client KPIs, and Financial performance within a multi-site, multi-platform environment. Acting as a checkpoint and reviewer of WFM practices and output, you will collaborate with the Operations team to drive improvement and resolution. Your responsibilities will include ensuring optimal levels of staffing and occupancy, resource optimization to maximize service level and seat utilization, all while upholding financial standards. To effectively manage the team, you will develop processes, scorecards, and performance plans. Key metrics such as KPI Scorecard (SL, Line Adherence, B2P/POP), Ops Feedback, and Supervisor Feedback will be essential components of your performance evaluation. The ideal candidate for this role should have a minimum of 6 years of Workforce Management experience in a multi-site, multi-client BPO environment. Additionally, you should possess 2 years of managerial experience handling multiple programs of various sizes and complexities. Proficiency in Power BI, familiarity with RPFs and RPIs, as well as hands-on experience in Blue Pumpkin or Aspect eWFM scheduling will be advantageous. Key skills required for this position include a strong sense of personal accountability, the ability to build positive relationships with Operations and Support teams, adeptness at managing conflicting priorities, and the capability to solve problems using a data-driven approach. Furthermore, you should possess the aptitude for driving projects, improvement initiatives, and be skilled in creating compelling analysis and reports for clients and internal reviews. In summary, this role demands a strategic yet hands-on approach, effective communication and presentation skills, as well as the ability to motivate, retain, and attract talent within the team. If you are someone who thrives in a challenging environment, excels at problem-solving, and is driven by continuous improvement, this role offers an exciting opportunity to make a significant impact.,
Posted 2 weeks ago
2.0 - 6.0 years
0 Lacs
pune, maharashtra
On-site
As a Xtrackers Sales Support Analyst at DWS, you play a crucial role in assisting the global Xtrackers sales team, particularly focusing on the EMEA North and EMEA South teams. Your responsibilities include managing client enquiries related to ETF holdings and index analysis, ensuring the timely and accurate delivery of various reports, and acting as the primary contact for tech platforms like Aladdin, Bloomberg, and Salesforce. Additionally, you will be responsible for maintaining internal databases, monitoring net new assets and revenues, reviewing RFPs, handling client tax information requests, and updating market-specific PowerPoint presentations. The ideal candidate for this role possesses a university-level degree, with an MBA or CFA being highly regarded. Proficiency in MS Office applications, particularly Outlook, Excel, and PowerPoint, is essential. While product knowledge of exchange traded products is advantageous, it is not mandatory. A deep interest in financial markets, fluency in English (both written and spoken), and proficiency in other languages such as Italian, Spanish, French, Dutch, Swedish, Norwegian, or Danish are beneficial but not required. Personal characteristics that will contribute to your success in this role include being a self-starter, resourceful, proactive, and a team player with strong organizational and data analysis skills. Excellent communication abilities, high energy levels, flexibility in handling ad hoc tasks, and a strong work ethic characterized by ownership and accountability are also key traits for this position. DWS, a leading global investment management firm, is committed to acting in the best interests of its clients and delivering outstanding investment results. As part of the DWS team, you will have the opportunity to shape the future of investing and contribute to building a sustainable financial future for clients worldwide. For more information about DWS and our teams, please visit our company website at https://www.db.com/company/company.htm.,
Posted 1 month ago
6.0 - 10.0 years
18 - 22 Lacs
Bengaluru
Work from Office
Key Responsibilities: Lead and manage end-to-end delivery of cybersecurity consulting engagements including regulatory assessments, technical reviews, and risk advisory. Conduct and review audits and assessments aligned to frameworks such as ISO 27001, RBI, SEBI, IRDAI, and other applicable standards. Oversee evaluation of IT General Controls (ITGC) and IT Application Controls (ITAC), and support gap remediation strategies. Collaborate with client stakeholders to define cybersecurity objectives, identify risks, and implement actionable solutions. Support technical/business development activities, including responding to RFPs/RFIs, developing solution proposals tailored to client requirements, defining delivery models, and preparing supporting materials such as data capture questionnaires (DCQs), scoping documents, and client-specific value propositions. Work closely with internal leadership to build service capability decks, participate in opportunity planning, and contribute to strategic client conversations. Support ongoing project operations, including maintaining project delivery, team operations and other delivery documentation / templates to ensure team efficiency and reporting accuracy. Mentor junior team members and contribute to the knowledge development of the practice. Candidate Requirements: 56 years of experience in cybersecurity consulting with strong exposure to both delivery and client engagement. Proficiency in standards and regulatory frameworks such as ISO 27001, RBI, SEBI, IRDAI, ITGC, and ITAC. Ability to translate client requirements into executable cybersecurity solutions and delivery plans. Experience supporting technical/BD activities, including solutioning for proposals, drafting scoping documents, and collaborating with cross-functional teams. Strong documentation and coordination skills with the ability to create and maintain organized repositories of project delivery assets. Strong communication and stakeholder management skills, including the ability to present to senior leadership. Certifications such as ISO 27001 Lead Auditor, CISA, or CISM are desirable. Exposure to Vulnerability Assessment and Penetration Testing (VAPT), Red Teaming or other offensive testing areas will be an added advantage.
Posted 1 month ago
8.0 - 13.0 years
25 - 30 Lacs
Ahmedabad
Work from Office
. Ensure delivery of large projects including implementations 2. Client facing role for requirement understanding and presales 3. Effort estimations for RFPs 4.Ensuring hiring of right team members and upskilling of resources based on future project/ ongoing projects. 5. Team management and grooming
Posted 2 months ago
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