Genesys Cloud Contact Center Admin / Test Engineer - L3 Wipro

3.0 - 7.0 years

0 Lacs

jaipur, rajasthan

On-site

As a Testing Engineer at Wipro, you will be responsible for performing functional, integration, regression, and UAT Testing for Genesys Cloud Contact Center solutions. Your key responsibilities will include: - Validating and testing routing strategies, call flows, IVR, Chatbots, and Digital channels within Genesys Cloud. - Working with Genesys cloud admin console to configure, test, and troubleshoot Contact center features. - Supporting test planning, test case design, test data creation, and execution. - Identifying, documenting, and tracking defects using tools like JIRA / ALM. - Collaborating with developers, business analysts, and administrators to ensure defects are resolved and reteste...

Posted 2 weeks ago

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Infra Tech Support Practitioner Accenture services Pvt Ltd

7.0 - 9.0 years

0 Lacs

Bengaluru, Karnataka, India

Remote

Project Role : Infra Tech Support Practitioner Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting. Must have skills : Genesys Contact Center QM Good to have skills : NA Minimum 7.5 Year(s) Of Experience Is Required Educati...

Posted 2 months ago

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Senior Network Integration Engineer Nokia

5.0 - 9.0 years

0 Lacs

karnataka

On-site

As a Senior Network Integration Engineer, you will be responsible for the design, implementation, integration, and optimization of complex network infrastructures. You will work on IP/MPLS networks, SDN, NFV, and cloud-based solutions to ensure high availability, security, and scalability. The role involves collaborating with cross-functional teams to deploy and maintain carrier-grade networking solutions for enterprise and service provider environments. In this role, you will design and implement high-performance, scalable, and secure network architectures. You will develop solutions for IP/MPLS backbone networks, SDN/NFV, and cloud-based networking. Additionally, you will conduct network c...

Posted 3 months ago

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