6 Routing Strategies Jobs

Key Responsibilities: Collaborate with stakeholders to gather requirements and translate them into effective technical solutions. Develop and implement automated workflows and integrations between Genesys Cloud and other enterprise systems, with a strong emphasis on API development. Create and maintain custom scripts (JavaScript, Python) to enhance platform functionality and automation. Design, deploy, and manage Genesys Cloud CX solutions to meet business requirements. Customize and configure the Genesys Cloud platform, including call routing, IVR, omnichannel features, and outbound campaign functionalities. Provide ongoing support and troubleshooting for Genesys Cloud environments. Monitor...

Role Overview: As a Genesys Cloud Engineer, you will be responsible for Genesys Cloud IVR Development and Quality Analysis using Agile and Waterfall methodologies. Your role will be crucial in ensuring the smooth operation and maintenance of the telecommunications infrastructure by providing 24/7 support. Key Responsibilities: - Design and architect IVR solutions. - Develop and customize IVR flows. - Design and customize agent scripts. - Work with voice Bot. - Manage Outbound Campaign design. - Handle Integrations/APIs. - Monitor performance and troubleshoot issues. - Configure telephony SIP and VoIP. - Generate reports and analytics. - Analyze intent mining and manage topics. - Integrate SB...

Role: Network Architect (specializing in Aruba LAN/WLAN, SD-WAN, Palo Alto Firewalls, VPN Services, Aruba Central, ClearPass) Required Technical Skill Set: Enterprise and Data Center Networking, SDWAN, Velo Cloud, LAN, WLAN, Firewall, Palo Alto Prisma Access (SASE), Security, switching, Cloud, Azure networking, network automation skills Desired Experience Range: 10-12 years Location: Pune, Chennai Desired Competencies (Technical/Behavioral Competency) Network and Architecture: Create detailed technical documentation, including design documents (LLD, HLD), deployment guides, and operational manuals. Plan and execute in depth technical activity, influencing the direction of activities/plans an...

As a Testing Engineer at Wipro, you will be responsible for performing functional, integration, regression, and UAT Testing for Genesys Cloud Contact Center solutions. Your key responsibilities will include: - Validating and testing routing strategies, call flows, IVR, Chatbots, and Digital channels within Genesys Cloud. - Working with Genesys cloud admin console to configure, test, and troubleshoot Contact center features. - Supporting test planning, test case design, test data creation, and execution. - Identifying, documenting, and tracking defects using tools like JIRA / ALM. - Collaborating with developers, business analysts, and administrators to ensure defects are resolved and reteste...

Project Role : Infra Tech Support Practitioner Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting. Must have skills : Genesys Contact Center QM Good to have skills : NA Minimum 7.5 Year(s) Of Experience Is Required Educati...

As a Senior Network Integration Engineer, you will be responsible for the design, implementation, integration, and optimization of complex network infrastructures. You will work on IP/MPLS networks, SDN, NFV, and cloud-based solutions to ensure high availability, security, and scalability. The role involves collaborating with cross-functional teams to deploy and maintain carrier-grade networking solutions for enterprise and service provider environments. In this role, you will design and implement high-performance, scalable, and secure network architectures. You will develop solutions for IP/MPLS backbone networks, SDN/NFV, and cloud-based networking. Additionally, you will conduct network c...