6286 Routing Jobs - Page 47

34151BR Bangalore Job Description Job Title: L2 Network & Security Engineer Location: [Noida, Bangalore] Job Type Full-time | [Hybrid] Job Summary We are seeking a motivated and technically skilled L2 Network & Security Engineer to join our IT infrastructure team. The ideal candidate will be responsible for supporting and maintaining the organization’s network and security infrastructure, providing advanced troubleshooting, and implementing the best practices for secure and reliable operations. Key Responsibilities Monitor, maintain, and troubleshoot network infrastructure (routers, switches, firewalls). Investigate and resolve L2-level tickets escalated from the Service Desk or L1 engineers. Proficiency in VLAN, STP, RSTP, PVST, HSRP, NAT, PAT, and IPSLA. Ability to configure and troubleshoot EtherChannel issues. Conduct vulnerability scans, analyze security alerts, recommend mitigation strategies, network and security audits and compliance checks. Maintain network diagrams, documentation, SOPs and RCAs. Assist in deploying and configuring new network and security devices. Collaborate with L3 engineers to implement infrastructure changes and upgrades. Respond to and support incident management and problem resolution processes. Required Skills & Qualifications 5+ years of experience in networking and IT security support. Strong understanding of TCP/IP, DNS, DHCP, VLANs, subnetting, and routing protocols (e.g., OSPF, EIGRP, BGP). Hands-on experience with firewall Palo Alto, VPN, and security appliances. Working knowledge of tools (e.g., SolarWinds, Wireshark, NetFlow). Familiarity with access control, identity management, and patch management. Ability to analyze packet captures and troubleshoot network/security incidents. Preferred Certifications Cisco CCNA (Routing & Switching or Security) Palo Alto PCNSA / similar vendor certs Soft Skills Strong analytical and problem-solving abilities. Excellent communication and documentation skills. Ability to work independently and as part of a team. Willingness to participate in on-call rotation or after-hours support, as needed. Nice To Have Exposure to cloud networking/security (GCP, AWS, Azure,). Knowledge of scripting (PowerShell, Python) for automation tasks. Familiarity with ITIL processes and ticketing systems (e.g., ServiceNow, Jira). Qualifications Bachelor's Degree Range of Year Experience-Min Year 5 Range of Year Experience-Max Year 8

hackajob is collaborating with Comcast to connect them with exceptional tech professionals for this role. Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast. Job Summary "Responsible for contributing towards the build and maintenance of the organization's cyber security systems and infrastructure. Exercises solid knowledge of engineering skills and methodology with a working knowledge of applicable cyber security compliance standards. Conducts security assessments and audits to identify cybersecurity risks within the company's networks, applications and operating systems. Helps secure and protect the Network Infrastructure: Routers, Switches, Optical Devices, L2 Datacenter and cabling, Strand Mounted devices, Secure Routing protocols, DOCSIS plant (CMTS/vCMTS/PON), SDN, best practice device configuration, network automation, monitoring and troubleshooting. Tests company's internal systems to validate security and detect any computer and information security weaknesses. Performs a technical analysis of vulnerabilities and determines the impacts to the organization Reports, tracks and records findings in a comprehensive vulnerability assessment report. Identifies and recommends appropriate action to mitigate vulnerabilities and reduce potential impacts on cybersecurity resources. Applies long-term objectives and plans related to the company's technical vision to daily activity. Applies innovative solutions for cyber engineering developmental problems that are competitive with industry and company standards. Has in-depth experience, knowledge and skills in own discipline. Usually determines own work priorities. Acts as a resource for colleagues with less experience. Employees at all levels are expect to: - Understand our Operating Principles; make them the guidelines for how you do your job - Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services - Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences - Win as a team - make big things happen by working together and being open to new ideas - Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers - Drive results and growth - Respect and promote inclusion and diversity - Do what's right for each other, our customers, investors and our communities" Job Description Roles and Responsibilities: Server Management: Build, configure, and maintain Linux and Windows servers. System Monitoring: Monitor system performance and ensure the reliability and availability of infrastructure. Patching and Updates: Apply patches, updates, and upgrades to operating systems and software. Configuration Management: Manage system configurations and ensure compliance with organizational policies. User Management: Create, manage, and maintain user accounts, roles, and permissions. Security Management: Implement and maintain security measures, including firewalls, intrusion detection systems, and access controls. Backup and Recovery: Develop and maintain backup and recovery procedures to ensure data integrity and availability. Scripting and Automation: Write and maintain scripts (BASH, Python) to automate routine tasks and improve efficiency. Network Management: Configure and manage network services, including DNS, DHCP, and VPN. Troubleshooting: Diagnose and resolve hardware, software, and network issues. Documentation: Maintain detailed documentation of system configurations, procedures, and changes. Performance Tuning: Optimize system performance and resource utilization. Compliance: Ensure systems comply with industry standards and regulatory requirements. Collaboration: Work closely with other IT and cybersecurity teams to support and implement new technologies and solutions. Incident Response: Participate in incident response and problem resolution activities. Qualifications 5+ years of experience in building, running, and maintaining Linux and Windows servers in an enterprise environment. Proficiency in scripting (BASH, Python, etc) Strong understanding of Linux infrastructure, daemons, services, PIDs, folder structures, and permissions. Excellent troubleshooting and problem-solving skills. Strong verbal and written communication skills. Relevant certifications (e.g., RHCE, CompTIA Linux+, Microsoft Certified: Windows Server) are a plus. Some Other Qualifications That Are Good To Have Experience with log collection, log parsing/normalization and/or ETL pipelines are a plus Previous experience within Cybersecurity teams a plus Previous experience with Logstash, Splunk, Elastic, Databricks, Tableau a plus. Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law. Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Education Bachelor's Degree While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience. Relevant Work Experience 5-7 Years

Job Title: Network & Security Engineer Experience: 3 to 5 Years Location: Velachery, Chennai. Notice Period: Immediate Joiner or Max 15 Days Gender Preference: Male Work Schedule: Rotational Day/Night Shifts (Domestic & International ) Job Summary: We are seeking a skilled and experienced Network & Security Engineer to join our dynamic IT infrastructure team. The ideal candidate should have 3 to 5 years of hands-on experience in network security, switching, routing, and cloud environments. The role involves working in rotational shifts, handling critical client infrastructure, and ensuring robust security and seamless connectivity. Key Responsibilities: Firewall Management: Hands-on experience with Fortigate, Palo Alto, or Sophos firewall solutions. Perform configuration, monitoring, and troubleshooting of firewall policies. Network Switching & Routing: Strong experience with HP Aruba, Extreme, or Juniper switches and routers. Perform network setup, configuration, maintenance, and fault diagnosis. Audits & Documentation: Manage ISO/PCI compliance audits and prepare/maintain necessary documentation. Regularly update network and security documentation to meet audit standards. Client Interaction: Provide direct client support for troubleshooting and resolving network/security issues. Deliver excellent service with strong problem-solving and analytical skills. Cloud Platform Exposure: Basic working knowledge of AWS or Azure environments. Assist in cloud network configuration and security setups. Endpoint Security: Hands-on experience with FortiEMS, Seqrite, or other DLP (Data Loss Prevention) products. Ensure endpoint compliance and proactive threat detection. --- Requirements: Bachelors Degree in Computer Science, Information Technology, or a related field. Relevant certifications (e.g., CCNA, Fortinet NSE, Palo Alto PCNSA/PCNSE, AWS/Azure Fundamentals) preferred. Strong communication skills and willingness to work flexible rotational shifts. Proactive, self-motivated, and a strong team player. Interested Candidates share your updated resume to: careers@alldigitech.com

At Vestas, we are on a mission to transform the global energy system. We believe that wind power will be the backbone of tomorrow's energy infrastructure, and we are steadfast in our commitment to delivering innovative solutions that accelerate the global transition to renewable energy, with wind at the core. Nacelles R&D > Control Hardware Module > Control HW Lifecycle Management Within this global effort, the Research & Development function serves as the driving force behind innovation in modern energy solutions. A key part of this ecosystem is the Control Hardware department, under Nacelles R&D, which is responsible for designing, developing, maturing, and testing next-generation technologies that define the future of wind energy. The Control Hardware Module delivers critical electrical solutions-including low-voltage (LV) cables, sensor I/O, power distribution, and backup systems-that ensure the safe and reliable Power distribution & communication in the turbines and power plants. These solutions are developed by integrating electrical requirements from across systems and ensuring compliance with stringent legislative and industry standards. In the Lifecycle Management (LCM) Sub Module, we focus on ensuring operational readiness, delivering hypercare support, driving rapid issue resolution, and leading cost-out initiatives. This ensures that we meet product lifecycle commitments on time while maximizing performance and customer value. We foster a collaborative, cross-functional environment that encourages innovation, enhances scalability, and ensures high performance across all hardware solutions-helping Vestas remain a global leader in sustainable energy. Responsibilities Design and develop electrical control panels in accordance with project requirements and industry standards. Conduct on-site installation, commissioning, and troubleshooting of control panels. Perform Failure Mode and Effects Analysis (FMEA) and root cause analysis for recurring issues. Apply Six Sigma tools (e.g., DMAIC, Fishbone diagrams, Pareto analysis) to improve service quality and reduce downtime. Collaborate with cross-functional teams to implement corrective and preventive actions. Maintain accurate documentation including service reports, design revisions, and technical notes. Ensure compliance with safety regulations, electrical codes, and quality standards. Field experience in the wind industry, particularly with wind turbine control panels/Cables (WTGs), is beneficial. Qualifications Bachelor’s or Diploma in Electrical Engineering or related field. 6-10 years of experience in electrical control panel design and field service. Proficiency in electrical CAD software and understanding of PLCs, VFDs, and industrial automation. Strong analytical skills with experience in failure mode analysis and problem-solving techniques. Familiarity with Six Sigma methodologies; certification (Green Belt or higher) is a plus. Excellent communication and customer service skills. Willingness to travel for on-site support and commissioning. Competencies Strong understanding of electrical schematics and interpretation of electrical components. In-depth knowledge of switchgear, relays, panels, cables, sensors, lights, outlets, etc. Familiarity with PLCs, HMIs, and industrial communication protocols. Experience with cable selection, routing, and panel layout best practices. Working knowledge of IEC 60204 and UL 508A standards. What We Offer We offer an exciting workplace with great professional and personal development opportunities in an inspiring, international work environment with an established wind turbine manufacturer. Additional Information The work location is in Chennai, India. Please note: We do amend or withdraw our jobs and reserve the right to do so at any time, including prior to the advertised closing date. Please be advised to apply on or before 31st July 2025. Learn more about Vestas at www.vestas.com and follow us on our social media channels. BEWARE – RECRUITMENT FRAUD It has come to our attention that there are a number of fraudulent emails from people pretending to work for Vestas. Read more via this link, https://www.vestas.com/en/careers/our-recruitment-process DEIB Statement At Vestas, we recognise the value of diversity, equity, and inclusion in driving innovation and success. We strongly encourage individuals from all backgrounds to apply, particularly those who may hesitate due to their identity or feel they do not meet every criterion. As our CEO states, "Expertise and talent come in many forms, and a diverse workforce enhances our ability to think differently and solve the complex challenges of our industry". Your unique perspective is what will help us powering the solution for a sustainable, green energy future. About Vestas Vestas is the energy industry’s global partner on sustainable energy solutions. We are specialised in designing, manufacturing, installing, and servicing wind turbines, both onshore and offshore. Across the globe, we have installed more wind power than anyone else. We consider ourselves pioneers within the industry, as we continuously aim to design new solutions and technologies to create a more sustainable future for all of us. With more than 185 GW of wind power installed worldwide and 40+ years of experience in wind energy, we have an unmatched track record demonstrating our expertise within the field. With 30,000 employees globally, we are a diverse team united by a common goal: to power the solution – today, tomorrow, and far into the future. Vestas promotes a diverse workforce which embraces all social identities and is free of any discrimination. We commit to create and sustain an environment that acknowledges and harvests different experiences, skills, and perspectives. We also aim to give everyone equal access to opportunity. To learn more about our company and life at Vestas, we invite you to visit our website at www.vestas.com and follow us on our social media channels. We also encourage you to join our Talent Universe to receive notifications on new and relevant postings.

The opportunity Design authority for an engineering discipline with low to medium complexity. Complete assignments on small projects or portions of larger projects, cost-effectively and in accordance with contract specifications, quality standards and safety requirements How You’ll Make An Impact Evaluates, selects and applies standard techniques and procedures to perform engineering assignments. Provides technical support for testing, installation and commissioning activities. Prepares projects documentation within one’s scope of deliverables. Assists in preparing proposal/presentation of engineering projects/programs (provision of bills of materials, estimated engineering hours, etc.). Supports Contract Managers in issuing claims (new/change in scope of work, cost impact, time impact, risk quantifications etc.) Provides quality solutions as per customer requirement and delivers within budget and contract. Ensures adherence to safety standards and mitigation of potential risks. Creates work plans and cost estimates in own area of responsibility and ensures quality deliverables on time and within targeted cost. Improves effectiveness of work plan in collaboration with other functions. Completes risk and opportunity assessments and ensures implementation of resulting actions in one’s area of responsibility. Reports any contract/quality/program/cost issues to management along with recommendations for resolution. Assists customers on technical issues, interacts with official contracts, contractors and other staff within his/her scope of deliverables. Assist communication pertaining to specific assignments or meetings. Collaborates with the Supply Chain function to ensure that technical requirements for equipment or services are communicated and agreed to with potential suppliers. Provides technical evaluation of supplier proposals and accepts as fit for purpose supplied equipment or services. Uses standard processes and tools applicable to one’s area of responsibility. Ensures that engineering activities comply with required safety regulations and contractual requirements. Reports processes and tools inefficiencies and suggests improvements Ideas. Assign tasks to and coordinates work with entry level engineers, technicians, administrative staff. Responsible to ensure compliance with applicable external and internal regulations, procedures, and guidelines. Living Hitachi Energy’s core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business. Your background Candidate should have a Bachelor’s / master’s degree in electrical engineering with minimum 8-12years of relevant work experience. System Analysis & network study using ETAP, PS CAD etc. Selection of Bus bar configuration & scheme; Conversant in Data Centre Design. Preparation of Main SLD (Single Line Diagram) including selection of primary equipment specifications Preparation of Protection SLD (Single Line Diagram) which includes selection of protection schemes for line, transformer, reactor, bus bar etc. Hands on experience to carry out various sizing calculations on substation design: Instrument Transformer sizing, Short Circuit Force calculation, Sag- tension calculation, DSLP calculation, Earthing Calculation, HT & LT cable sizing calculation, illumination design, battery & charger sizing, relay setting calculation etc. Layout engineering; Earth mat layout & equipment earthing details; Cable routing engineering Preparation of Engineering BOQ for bus bar materials, cables, clamps, connectors, insulators & string hardware. Review of Primary equipment’s (Trafo, CB, Isolator, IT, WT etc.), Secondary equipments (Control & Protection Panel Schematic, MV Switchgears, LT DBs, Battery ,Battery Charger, JBs etc.) Mechanical equipment (HVAC, Fire Detection & alarm, Fire fighting equipments etc.) drawings Software skills: Proficiency in Auto CAD, Revit, BIM, CDEG & Microsoft Office Proficiency in both spoken & written English language is required. Hitachi Energy is a global technology leader that is advancing a sustainable energy future for all. We serve customers in the utility, industry and infrastructure sectors with innovative solutions and services across the value chain. Together with customers and partners, we pioneer technologies and enable the digital transformation required to accelerate the energy transition towards a carbon-neutral future. We employ around 45,000 people in 90 countries who each day work with purpose and use their different backgrounds to challenge the status quo. We welcome you to apply today and be part of a global team that appreciates a simple truth: Diversity + Collaboration = Great Innovation.

Description You are responsible for ensuring that you have properly trained people and that their needs are addressed so they can focus on their jobs. You will ensure Amazon policies – including attendance tracking – are implemented and administered fairly and consistently. This includes motivating, coaching, reporting, and providing feedback of associates’ performance – including productivity, quality, and safety - as a means for achieving or exceeding Amazon expectations. The Team lead will address discipline and/or performance issues for FC Associates including up to termination. In addition, you will work in partnership with third party delivery providers to ensure Amazon standards are being met in accordance to service contracts. We're seeking a Team lead for our FC operations. In this role, you will be responsible for: Managing, on a daily basis, end to end operations for either one large site. Executing inbound and outbound operations, coordinate physical and virtual workflows, or flow of orders and materials to ensure products are shipped on time to meet customer delivery promise Driving performance management of your team members. Preparing and implementing training and development plans for associates. Continuously improve the delivery process and attain a sustained level of delivery performance improvement. Conducting 4M and 5S audits for the delivery station on a daily basis. Stand-in for Area Manager. Ability to manage day and night shifts. Consolidate information from different sources to determine daily load plan requirements for the facility, then adjusting and executing accordingly. Monitor system generated routing solutions and provide viable routing solutions and make decisions on deliveries outside of the normal routing matrix. Lead the order batching strategy to ensure efficiency while protecting customer experience Allocate labor from various sources, lead meetings, direct and assign job duties for FC Associates Perform in depth problem solving in all areas to ensure successful and continuous operations Train, audit, and support FC Associates to perform Amazon standard operating procedures and utilizing equipment and software Ensure FC associates have proper tools to perform the job and coordinate repair or replacement when needed Communicate with internal and external suppliers using all communication channels available Report and escalate systemic issues to management as necessary and in a timely manner Participate in initiatives to ensure Safety and Operational Excellence. Identify, address and resolve safety hazards within the Fulfillment Center Fully understand processes and daily goals, and make recommendations to improve performance Perform administrative duties, and additional functions, as needed and determined by management Support and work in all areas of the Fulfillment Center as required and as determined by site management Support other spokes/ fulfillment centers as required and as determined by city leadership At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. Amazon is seeking Team leads for our GSF FC operations team. Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customers. Basic Qualifications 3+ years of customer-facing environment, warehousing, logistics or manufacturing experience Preferred Qualifications Bachelor's degree Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. Company - ASSPL - Maharashtra Job ID: A3012791

Position: Network Engineer L1 Ref. Code: IIS/AC-C/IN-GD/NL1123 Job Summary We are a fast growing Managed Service Provider with some of the leading Global Enterprises/Telecom Service Providers as our clients. We are in the process of expanding our India Operations and looking for experienced and committed Network Engineers to be part of our Support Team. BE /BSc /Diploma engineers with minimum 2 to 3 years of experience and Cisco certified (CCNA) Very good Understanding of TCP/IP and troubleshooting of Network Connectivity Experience with Cisco routers, switches and security devices Ideal candidate should have experience Routing & Switching & Security If experienced in routing and switching the candidate should possess skills in the areas of troubleshooting enterprise networks with the following technologies Routing Static routes, EIGRP, BGP and OSPF Switching STP, UDLD, ARP, VTP, EtherChannels IP Addressing & Subnetting WAN MPLS, SDN circuits and interface related issues such as QoS, errors, discards, etc Firewall , Access list , Stateful Inspection, NAT VPN, Tunneling Responsibilities Provide Level-1 support and troubleshooting to resolve network related issues. Monitor performance and ensure system availability and reliability Experience in working in a network operations center is preferred. Knowledge of ITIL practices and process is required Strong research, investigation and evaluation skills, with a structured approach to problem solving Effective skills and experience analyzing technology behavior and issue resolution Liaise with TAC, vendors and other IT personnel for problem resolution-ability to work and effectively prioritize in a highly dynamic work environment that includes a global focus Experience using Troubleticketing tools such as Servicenow/remedy for handling troubletickets Other Requirements Strong verbal and written communication skills are a must Excellent interpersonal skills and should be a team player Ability to work effectively across internal and external organizations Strong technology background is required Job Location: Bangalore Email: careers@intuitorit.com

Network Engineer New Delhi , Mumbai, Hyderabad B.Sc. / BCA/ Diploma / B.E. / B. Tech/ MCA/ MBA/ Graduate in Any Specialization, Post-Graduation Not Required IT-Software, Software Services Routing & Switching, Load balancer, Storage , Cloud Aws, Azure & Google Hands on experience on Cloud - Aws, Azure & Google Hands on experience on Cisco & Juniper Switches and Routers, OSPF/BGP /EIGRP/BGP Routing protocols Cisco Nexus / Load Balancers / Trapeze Wireless and Websense Minimum 3-4 years of experience in supporting LANs, WANs, Servers and Internet Infrastructure Ability to administer, configure, manage and troubleshoot network infrastructure equipment including Cisco, switches, routers, and independently. Familiarity with the support, configuration and monitoring of a large Wide Area Network Experience of router configuration and routing protocols Ability to administer internet access Proxies, eg; Websense Hands on experience of Ciscos Routers Switches Hands on experience on IPS IDS Cisco Source fire Understanding of ITIL standards. Excellent communication skills You have 2-10 years experience in the areas of Cisco, Juniper & HPE Networks, routers, Switches, Servers & Load Balancer installation. Salary open

Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. Your day at NTT DATA The Networking Managed Services Engineer (L2) is a developing engineering role, responsible for providing a managed service to clients to ensure that their IT infrastructure and systems remain operational through proactively monitoring, identifying, investigating, and resolving technical incidents and problems and restoring service to clients. The primary objective of this role is to proactively review client requests or tickets and apply technical/process knowledge to resolve them without breaching service level agreement (SLA) and focuses on second-line support for incidents and requests with a medium level of complexity. The Networking Managed Services Engineer (L2) may also contribute to / support on project work as and when required. What You'll Be Doing Key Responsibilities: Proactively monitors the work queues. Performs operational tasks to resolve all incidents/requests in a timely manner and within the agreed SLA. Updates tickets with resolution tasks performed. Identifies, investigates, analyzes issues and errors prior to or when they occur, and log all such incidents in a timely manner. Captures all required and relevant information for immediate resolution. Provides second level support to all incidents, requests and identifies the root cause of incidents and problems. Communicates with other teams and clients for extending support. Executes changes with clear identification of risks and mitigation plans to be captured into the change record. Follows the shift handover process highlighting any key tickets to be focused on along with a handover of upcoming critical tasks to be carried out in the next shift. Escalates all tickets to seek the right focus from CoE and other teams, if needed continue the escalations to management. Works with automation teams for effort optimization and automating routine tasks. Coaches Service Desk and L1 teams for technical and behavioural skills. Establishes monitoring for client infrastructure. Identifies problems and errors before they impact a client’s service. Leads and manages all initial client escalation for operational issues. Contributes to the change management process by logging all change requests with complete details for standard and non-standard including patching and any other changes to Configuration Items. Ensures all changes are carried out with proper change approvals. Plans and executes approved maintenance activities. Audits and analyses incident and request tickets for quality and recommends improvements with updates to knowledge articles. Produces trend analysis reports for identifying tasks for automation, leading to a reduction in tickets and optimization of effort. May also contribute to / support on project work as and when required. May work on implementing and delivering Disaster Recovery functions and tests. Performs any other related task as required. Knowledge and Attributes: Ability to communicate and work across different cultures and social groups. Ability to plan activities and projects well in advance, and takes into account possible changing circumstances. Ability to maintain a positive outlook at work. Ability to work well in a pressurized environment. Ability to work hard and put in longer hours when it is necessary. Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting. Ability to adapt to changing circumstances. Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey. Additional skills proficiency such as (but not limited to) - Pulse Secure SSL VPN / Virtual Juniper, Palo Alto, Fortinet Firewalls / Cisco Nexus switches, ASR and ISR routers / Cisco ACS, ISE / Meraki switches and access points / Enterprise network architecture / Common routing protocols: BGP,OSPF, EIGRP / Network address translation / Configuring, monitoring and troubleshooting uplinks to ISPs for DIA, MPLS and P2P circuits / Familiarity with common network management and monitoring tools such as SecureCRT, Logic Monitor Academic Qualifications and Certifications: Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience). CCNP or equivalent certification. Certifications relevant to the services provided (certifications carry additional weightage on a candidate’s qualification for the role). Required Experience: Moderate level of relevant managed services experience. Moderate level knowledge in ticketing tools preferably Service Now. Workplace type: On-site Working About NTT DATA NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo. Equal Opportunity Employer NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. Your day at NTT DATA The Security Managed Services Engineer (L1) is an entry level engineering role, responsible for providing a managed service to clients to ensure that their Firewall infrastructure remain operational through proactively identifying, investigating, and routing the incidents to correct resolver group. The primary objective of this role is to ensure zero missed service level agreement (SLA) conditions and focuses on first-line support for standard and low complexity incidents and service requests. The Security Managed Services Engineer (L1) may also contribute to / support on project work as and when required. What You'll Be Doing Key Responsibilities: Monitors client infrastructure and solutions. Identifies problems and errors prior to or when they occur. Routinely identifies common incidents and opportunities for avoidance as well as general opportunities for incident reduction. Investigates first line incidents assigned and identifies the root cause of incidents and problems. Provides telephonic or chat support to clients when required. Schedules maintenance activity windows for patching and configuration changes. Follows the required handover procedures for shift changes to ensure service continuity. Reports and escalates incidents where necessary. Ensures the efficient and comprehensive resolutions of incidents and requests. Updates existing knowledge articles or create new ones. Identifies opportunities for work optimization including opportunities for automation of work, request fulfilment, incident resolution, and other general process improvement opportunities. May also contribute to / support on project work as and when required. May work on implementing and delivering Disaster Recovery functions and tests. Performs any other related task as required. Knowledge and Attributes: Ability to communicate and work across different cultures and social groups. Ability to plan activities and projects well in advance, and takes into account possible changing circumstances. Ability to maintain a positive outlook at work. Ability to work well in a pressurized environment. Ability to work hard and put in longer hours when it is necessary. Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting. Ability to adapt to changing circumstances. Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey. Academic Qualifications and Certifications: Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience). CCNA or relevant level 1 Network Security certification is good to have. Certifications carry additional weight on a candidate’s qualification for the role.. Required Experience: Entry-level experience with troubleshooting and providing the support required in security / network/ data center/ systems/ storage administration and monitoring Services within a medium to large ICT organization. Basic knowledge of management agents, redundancy concepts, and products within the supported technical domain (such as Security, Network, Data Centre, Telephony, etc.). Working knowledge of ITIL processes. Workplace type: On-site Working About NTT DATA NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo. Equal Opportunity Employer NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. Your day at NTT DATA The Security Managed Services Engineer (L1) is an entry level engineering role, responsible for providing a managed service to clients to ensure that their Firewall infrastructure remain operational through proactively identifying, investigating, and routing the incidents to correct resolver group. The primary objective of this role is to ensure zero missed service level agreement (SLA) conditions and focuses on first-line support for standard and low complexity incidents and service requests. The Security Managed Services Engineer (L1) may also contribute to / support on project work as and when required. What You'll Be Doing Key Responsibilities: Monitors client infrastructure and solutions. Identifies problems and errors prior to or when they occur. Routinely identifies common incidents and opportunities for avoidance as well as general opportunities for incident reduction. Investigates first line incidents assigned and identifies the root cause of incidents and problems. Provides telephonic or chat support to clients when required. Schedules maintenance activity windows for patching and configuration changes. Follows the required handover procedures for shift changes to ensure service continuity. Reports and escalates incidents where necessary. Ensures the efficient and comprehensive resolutions of incidents and requests. Updates existing knowledge articles or create new ones. Identifies opportunities for work optimization including opportunities for automation of work, request fulfilment, incident resolution, and other general process improvement opportunities. May also contribute to / support on project work as and when required. May work on implementing and delivering Disaster Recovery functions and tests. Performs any other related task as required. Knowledge and Attributes: Ability to communicate and work across different cultures and social groups. Ability to plan activities and projects well in advance, and takes into account possible changing circumstances. Ability to maintain a positive outlook at work. Ability to work well in a pressurized environment. Ability to work hard and put in longer hours when it is necessary. Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting. Ability to adapt to changing circumstances. Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey. Academic Qualifications and Certifications: Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience). CCNA or relevant level 1 Network Security certification is good to have. Certifications carry additional weight on a candidate’s qualification for the role.. Required Experience: Entry-level experience with troubleshooting and providing the support required in security / network/ data center/ systems/ storage administration and monitoring Services within a medium to large ICT organization. Basic knowledge of management agents, redundancy concepts, and products within the supported technical domain (such as Security, Network, Data Centre, Telephony, etc.). Working knowledge of ITIL processes. Workplace type: On-site Working About NTT DATA NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo. Equal Opportunity Employer NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. Your day at NTT DATA The Networking Managed Services Engineer (L2) is a developing engineering role, responsible for providing a managed service to clients to ensure that their IT infrastructure and systems remain operational through proactively monitoring, identifying, investigating, and resolving technical incidents and problems and restoring service to clients. The primary objective of this role is to proactively review client requests or tickets and apply technical/process knowledge to resolve them without breaching service level agreement (SLA) and focuses on second-line support for incidents and requests with a medium level of complexity. The Networking Managed Services Engineer (L2) may also contribute to / support on project work as and when required. What You'll Be Doing Key Responsibilities: Switching & Routing: Hands on experience with IOS/SUP upgradation 5K/7K/9K/4500/6500/ASR. DC handling experience will be an added advantage. Router / switch complete knowledge to replace with production device. Should have hardware level trouble shooting knowledge (device hardware failure, line cars, sup engine, high CPU). Must have sound knowledge in stack configuration / trouble shooting. Must have trouble shooting knowledge in switch / routing. Should have knowledge about SDWAN, ISE. Must be familiar with - VLAN / VTP / STP / VSS / VDC / VPC. Must be familiar with - OSPF / EIGRP / BGP / PBR / HSRP / ACL. Wireless & SDWAN knowledge will be an added advantage. Network Devices : N7K-C7010 - N7K-SUP2E N5K-C5548UP / N5K-C5596UP / N5K-C5672UP N9K-C93108TC-FX / N9K-C9396PX Cisco Catalyst C6500/C6800 Family Cisco Catalyst 9000 Family Cisco Catalyst 4500 Family Cisco Catalyst 3800/3600 Product Family Cisco Catalyst 3750X / 3560X / 2960X / 2960 Plus Product Family ASR1000 Product Family ISR4000 Product Family Academic Qualifications and Certifications: Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience). CCNP or equivalent certification. Certifications relevant to the services provided (certifications carry additional weightage on a candidate’s qualification for the role). Workplace type: On-site Working About NTT DATA NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo. Equal Opportunity Employer NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. Your day at NTT DATA As a Networking Managed Services Engineer (L1) at NTT DATA, you'll step into an entry-level role where your primary focus will be providing managed services to ensure our clients' IT infrastructure and systems remain operational. Your day will involve proactively identifying, investigating, and resolving technical incidents and problems to support our clients effectively. You'll monitor client infrastructure and solutions, catching errors before or as soon as they occur. Your role will involve investigating first-line incidents, understanding their root causes, and following approved procedures for request fulfilment. Whether it's providing telephonic, ITSM ticket or chat support, executing maintenance activities like patching and configuration changes, or ensuring smooth shift handovers for continuous service, your efforts are all about maintaining high standards of service quality. You'll also identify opportunities for optimization, whether it's reducing common incidents or finding automation possibilities for request fulfilment, incident resolution, and process improvements. Your role may occasionally extend to supporting project work and disaster recovery functions and tests, contributing to our broader goals and ensuring we're always ahead of the curve. Throughout your journey with us, you'll ensure that incidents and requests are resolved efficiently and comprehensively, escalating when necessary. You'll also help update existing knowledge or to share valuable insights, ensuring we continuously learn and improve. To thrive in this role, you need to have: Basic understanding in technologies such as Pulse Secure SSL VPN, Virtual Juniper, Palo Alto, Fortinet Firewalls, Cisco Nexus switches, ASr and ISr routers, Cisco ACS, ISE, Meraki switches, and common routing protocols like BGP, OSPF, and EIGrP. Highly disciplined in handling of tickets on day-to-day basis. Act promptly as per defined Sop’s. Try to resolve as many tickets as possible using available Knowledge articles or provided Sop’s. Good understanding of using ITSM tools and ITSM processes. Strong planning skills, considering possible changes and circumstances. A strong work ethic, including the capacity to put in longer hours when necessary. Adaptability to changing environments. A client-focused approach, creating positive client experiences throughout their journey. The aptitude to communicate and work across different cultures and social groups. Excellent active listening skills, confirming understanding and seeking relevant information. A positive outlook and resilience under pressure. A bachelor’s degree in information technology/computing or equivalent experience. Workplace type: On-site Working About NTT DATA NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo. Equal Opportunity Employer NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. Your day at NTT DATA The Networking Managed Services Engineer (L2) is a developing engineering role, responsible for providing a managed service to clients to ensure that their IT infrastructure and systems remain operational through proactively monitoring, identifying, investigating, and resolving technical incidents and problems and restoring service to clients. The primary objective of this role is to proactively review client requests or tickets and apply technical/process knowledge to resolve them without breaching service level agreement (SLA) and focuses on second-line support for incidents and requests with a medium level of complexity. The Networking Managed Services Engineer (L2) may also contribute to / support on project work as and when required. What You'll Be Doing Key Responsibilities: Proactively monitors the work queues. Performs operational tasks to resolve all incidents/requests in a timely manner and within the agreed SLA. Updates tickets with resolution tasks performed. Identifies, investigates, analyzes issues and errors prior to or when they occur, and log all such incidents in a timely manner. Captures all required and relevant information for immediate resolution. Provides second level support to all incidents, requests and identifies the root cause of incidents and problems. Communicates with other teams and clients for extending support. Executes changes with clear identification of risks and mitigation plans to be captured into the change record. Follows the shift handover process highlighting any key tickets to be focused on along with a handover of upcoming critical tasks to be carried out in the next shift. Escalates all tickets to seek the right focus from CoE and other teams, if needed continue the escalations to management. Works with automation teams for effort optimization and automating routine tasks. Coaches Service Desk and L1 teams for technical and behavioural skills. Establishes monitoring for client infrastructure. Identifies problems and errors before they impact a client’s service. Leads and manages all initial client escalation for operational issues. Contributes to the change management process by logging all change requests with complete details for standard and non-standard including patching and any other changes to Configuration Items. Ensures all changes are carried out with proper change approvals. Plans and executes approved maintenance activities. Audits and analyses incident and request tickets for quality and recommends improvements with updates to knowledge articles. Produces trend analysis reports for identifying tasks for automation, leading to a reduction in tickets and optimization of effort. May also contribute to / support on project work as and when required. May work on implementing and delivering Disaster Recovery functions and tests. Performs any other related task as required. Knowledge and Attributes: Ability to communicate and work across different cultures and social groups. Ability to plan activities and projects well in advance, and takes into account possible changing circumstances. Ability to maintain a positive outlook at work. Ability to work well in a pressurized environment. Ability to work hard and put in longer hours when it is necessary. Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting. Ability to adapt to changing circumstances. Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey. Additional skills proficiency such as (but not limited to) - Pulse Secure SSL VPN / Virtual Juniper, Palo Alto, Fortinet Firewalls / Cisco Nexus switches, ASR and ISR routers / Cisco ACS, ISE / Meraki switches and access points / Enterprise network architecture / Common routing protocols: BGP,OSPF, EIGRP / Network address translation / Configuring, monitoring and troubleshooting uplinks to ISPs for DIA, MPLS and P2P circuits / Familiarity with common network management and monitoring tools such as SecureCRT, Logic Monitor Academic Qualifications and Certifications: Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience). CCNP or equivalent certification. Certifications relevant to the services provided (certifications carry additional weightage on a candidate’s qualification for the role). Required Experience: Moderate level of relevant managed services experience. Moderate level knowledge in ticketing tools preferably Service Now. Workplace type: On-site Working About NTT DATA NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo. Equal Opportunity Employer NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. Your day at NTT DATA The Networking Managed Services Engineer (L1) is an entry level engineering role, responsible for providing a managed service to clients to ensure that their IT infrastructure and systems remain operational through proactively identifying, investigating, and resolving technical incidents and problems and restoring service to clients by managing incidents to resolution. This role has the primary objective is to ensure zero missed service level agreement (SLA) conditions and focuses on first-line support for standard and low complexity incidents and service requests. This role may also contribute to / support on project work as and when required. What You'll Be Doing Key Responsibilities: Monitors client infrastructure and solutions. Identifies problems and errors prior to or when they occur. Routinely identifies common incidents and opportunities for avoidance as well as general opportunities for incident reduction. Investigates first line incidents assigned and identifies the root cause of incidents and problems. Fulfils approved requests following agreed procedures. Provides telephonic or chat support to clients when required. Executes approved maintenance activities including patching and configuration changes. Follows the required handover procedures for shift changes to ensure service continuity. Reports and escalates incidents where necessary. Ensures the efficient and comprehensive resolutions of incidents and requests. Proactively identifies opportunities for work optimization. Updates existing knowledge articles or creates new ones. Identifies opportunities for work optimization including opportunities for automation of work, request fulfilment, incident resolution, and other general process improvement opportunities. May also contribute to / support on project work as and when required. May work on implementing and delivering Disaster Recovery functions and tests. Performs any other related task as required. Knowledge and Attributes: Ability to communicate and work across different cultures and social groups. Ability to plan activities and projects well in advance, and takes into account possible changing circumstances. Ability to maintain a positive outlook at work. Ability to work well in a pressurized environment. Ability to work hard and put in longer hours when it is necessary. Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting. Ability to adapt to changing circumstances. Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey. Additional skills proficiency such as (but not limited to): Pulse Secure SSL VPN / Virtual Juniper, Palo Alto, Fortinet Firewalls / Cisco Nexus switches, ASR and ISR routers / Cisco ACS, ISE / Meraki switches and access points / Enterprise network architecture / Common routing protocols: BGP,OSPF, EIGRP / Network address translation / Configuring, monitoring and troubleshooting uplinks to ISPs for DIA, MPLS and P2P circuits / Familiarity with common network management and monitoring tools such as SecureCRT, Logic Monitor. Academic Qualifications and Certifications: Bachelor's degree or equivalent qualification in Information Technology/Computing (or demonstrated equivalent work experience). CCNA or equivalent certification. Certifications relevant to the services provided (certifications carry additional weightage on a candidate’s qualification for the role). Required Experience: Entry-level experience or completion of the relevant intern program. Entry-level experience with troubleshooting and providing the support required in network / data center / systems / storage administration and monitoring Services within a medium to large ICT organization. Basic knowledge of management agents, redundancy concepts, and products within the supported technical domain (i.e. Network, Data Centre, Telephony, Exchange, Storage, Cloud, Backup, etc.). Workplace type: On-site Working About NTT DATA NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo. Equal Opportunity Employer NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. Your day at NTT DATA The Networking Managed Services Engineer (L1) is an entry level engineering role, responsible for providing a managed service to clients to ensure that their IT infrastructure and systems remain operational through proactively identifying, investigating, and resolving technical incidents and problems and restoring service to clients by managing incidents to resolution. This role has the primary objective is to ensure zero missed service level agreement (SLA) conditions and focuses on first-line support for standard and low complexity incidents and service requests. This role may also contribute to / support on project work as and when required. What You'll Be Doing Key Responsibilities: Monitors client infrastructure and solutions. Identifies problems and errors prior to or when they occur. Routinely identifies common incidents and opportunities for avoidance as well as general opportunities for incident reduction. Investigates first line incidents assigned and identifies the root cause of incidents and problems. Fulfils approved requests following agreed procedures. Provides telephonic or chat support to clients when required. Executes approved maintenance activities including patching and configuration changes. Follows the required handover procedures for shift changes to ensure service continuity. Reports and escalates incidents where necessary. Ensures the efficient and comprehensive resolutions of incidents and requests. Proactively identifies opportunities for work optimization. Updates existing knowledge articles or creates new ones. Identifies opportunities for work optimization including opportunities for automation of work, request fulfilment, incident resolution, and other general process improvement opportunities. May also contribute to / support on project work as and when required. May work on implementing and delivering Disaster Recovery functions and tests. Performs any other related task as required. Knowledge and Attributes: Ability to communicate and work across different cultures and social groups. Ability to plan activities and projects well in advance, and takes into account possible changing circumstances. Ability to maintain a positive outlook at work. Ability to work well in a pressurized environment. Ability to work hard and put in longer hours when it is necessary. Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting. Ability to adapt to changing circumstances. Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey. Additional skills proficiency such as (but not limited to): Pulse Secure SSL VPN / Virtual Juniper, Palo Alto, Fortinet Firewalls / Cisco Nexus switches, ASR and ISR routers / Cisco ACS, ISE / Meraki switches and access points / Enterprise network architecture / Common routing protocols: BGP,OSPF, EIGRP / Network address translation / Configuring, monitoring and troubleshooting uplinks to ISPs for DIA, MPLS and P2P circuits / Familiarity with common network management and monitoring tools such as SecureCRT, Logic Monitor. Academic Qualifications and Certifications: Bachelor's degree or equivalent qualification in Information Technology/Computing (or demonstrated equivalent work experience). CCNA or equivalent certification. Certifications relevant to the services provided (certifications carry additional weightage on a candidate’s qualification for the role). Required Experience: Entry-level experience or completion of the relevant intern program. Entry-level experience with troubleshooting and providing the support required in network / data center / systems / storage administration and monitoring Services within a medium to large ICT organization. Basic knowledge of management agents, redundancy concepts, and products within the supported technical domain (i.e. Network, Data Centre, Telephony, Exchange, Storage, Cloud, Backup, etc.). Workplace type: On-site Working About NTT DATA NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo. Equal Opportunity Employer NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. Your day at NTT DATA The Networking Managed Services Engineer (L2) is a developing engineering role, responsible for providing a managed service to clients to ensure that their IT infrastructure and systems remain operational through proactively monitoring, identifying, investigating, and resolving technical incidents and problems and restoring service to clients. The primary objective of this role is to proactively review client requests or tickets and apply technical/process knowledge to resolve them without breaching service level agreement (SLA) and focuses on second-line support for incidents and requests with a medium level of complexity. The Networking Managed Services Engineer (L2) may also contribute to / support on project work as and when required. What You'll Be Doing Key Responsibilities: R&S Complete knowledge to all Cisco devices Should have hardware level trouble shooting knowledge on all Cisco products. Must be familiar with - VLAN / VTP / STP / VSS / VDC / VPC. Must have sound knowledge in stack configuration / trouble shooting. Must be familiar with - OSPF / EIGRP / BGP / PBR / HSRP / ACL. Hands on experience with IOS/SUP upgradation 5K/7K/9K/4500/6500/ASR/FTD/FMC/SDWAN/ISE/DNAC/Wireless controller. Should have knowledge about SDWAN, ISE/ DNAC/ ACI/Wireless Hands On Troubleshooting of complex LAN/WAN infrastructure, Conducting root cause analysis on Network Incident Troubleshooting license issues on all Cisco Platforms. Troubleshooting IP link related issues like link failure, config mismatch, latency, packet drops. Expertise in implementing L2 technologies including VLAN’s, VTP, STP, RSTP, MSTP. Good knowledge of IP Addressing, Subnetting, ARP, OSI and TCP/IP models. Expertise in implementing routing protocols RIP, EIGRP, OSPF, ISIS and BGP. Configuring and Troubleshooting Route Redistribution between Static, RIP, EIGRP, OSPF & BGP protocols. Experience in Configuration and Support of LAN protocols on Cisco Switches such as (Layer2, 3 & Multi-Layer). Experience with designing, deploying, and troubleshooting LAN, WAN, Ether-channel, IP Routing Protocols - (RIP, OSPF, EIGRP & BGP), ACL's, NAT, VLAN, STP, VTP, HSRP. Academic Qualifications and Certifications: Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience). CCNP or equivalent certification. Certifications relevant to the services provided (certifications carry additional weightage on a candidate’s qualification for the role). Required Experience: Moderate level of relevant managed services experience. Moderate level knowledge in ticketing tools preferably Service Now. Workplace type: On-site Working About NTT DATA NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo. Equal Opportunity Employer NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. Your day at NTT DATA The Networking Managed Services Engineer (L1) is an entry level engineering role, responsible for providing a managed service to clients to ensure that their IT infrastructure and systems remain operational through proactively identifying, investigating, and resolving technical incidents and problems and restoring service to clients by managing incidents to resolution. This role has the primary objective is to ensure zero missed service level agreement (SLA) conditions and focuses on first-line support for standard and low complexity incidents and service requests. This role may also contribute to / support on project work as and when required. What You'll Be Doing Key Responsibilities: Monitors client infrastructure and solutions. Identifies problems and errors prior to or when they occur. Routinely identifies common incidents and opportunities for avoidance as well as general opportunities for incident reduction. Investigates first line incidents assigned and identifies the root cause of incidents and problems. Fulfils approved requests following agreed procedures. Provides telephonic or chat support to clients when required. Executes approved maintenance activities including patching and configuration changes. Follows the required handover procedures for shift changes to ensure service continuity. Reports and escalates incidents where necessary. Ensures the efficient and comprehensive resolutions of incidents and requests. Proactively identifies opportunities for work optimization. Updates existing knowledge articles or creates new ones. Identifies opportunities for work optimization including opportunities for automation of work, request fulfilment, incident resolution, and other general process improvement opportunities. May also contribute to / support on project work as and when required. May work on implementing and delivering Disaster Recovery functions and tests. Performs any other related task as required. Knowledge and Attributes: Ability to communicate and work across different cultures and social groups. Ability to plan activities and projects well in advance, and takes into account possible changing circumstances. Ability to maintain a positive outlook at work. Ability to work well in a pressurized environment. Ability to work hard and put in longer hours when it is necessary. Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting. Ability to adapt to changing circumstances. Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey. Additional skills proficiency such as (but not limited to): Pulse Secure SSL VPN / Virtual Juniper, Palo Alto, Fortinet Firewalls / Cisco Nexus switches, ASR and ISR routers / Cisco ACS, ISE / Meraki switches and access points / Enterprise network architecture / Common routing protocols: BGP,OSPF, EIGRP / Network address translation / Configuring, monitoring and troubleshooting uplinks to ISPs for DIA, MPLS and P2P circuits / Familiarity with common network management and monitoring tools such as SecureCRT, Logic Monitor. Academic Qualifications and Certifications: Bachelor's degree or equivalent qualification in Information Technology/Computing (or demonstrated equivalent work experience). CCNA or equivalent certification. Certifications relevant to the services provided (certifications carry additional weightage on a candidate’s qualification for the role). Required Experience: Entry-level experience or completion of the relevant intern program. Entry-level experience with troubleshooting and providing the support required in network / data center / systems / storage administration and monitoring Services within a medium to large ICT organization. Basic knowledge of management agents, redundancy concepts, and products within the supported technical domain (i.e. Network, Data Centre, Telephony, Exchange, Storage, Cloud, Backup, etc.). Workplace type: On-site Working About NTT DATA NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo. Equal Opportunity Employer NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. Your day at NTT DATA The Security Managed Services Engineer (L1) is an entry level engineering role, responsible for providing a managed service to clients to ensure that their Firewall infrastructure remain operational through proactively identifying, investigating, and routing the incidents to correct resolver group. The primary objective of this role is to ensure zero missed service level agreement (SLA) conditions and focuses on first-line support for standard and low complexity incidents and service requests. The Security Managed Services Engineer (L1) may also contribute to / support on project work as and when required. What You'll Be Doing Key Responsibilities: Monitors client infrastructure and solutions. Identifies problems and errors prior to or when they occur. Routinely identifies common incidents and opportunities for avoidance as well as general opportunities for incident reduction. Investigates first line incidents assigned and identifies the root cause of incidents and problems. Provides telephonic or chat support to clients when required. Schedules maintenance activity windows for patching and configuration changes. Follows the required handover procedures for shift changes to ensure service continuity. Reports and escalates incidents where necessary. Ensures the efficient and comprehensive resolutions of incidents and requests. Updates existing knowledge articles or create new ones. Identifies opportunities for work optimization including opportunities for automation of work, request fulfilment, incident resolution, and other general process improvement opportunities. May also contribute to / support on project work as and when required. May work on implementing and delivering Disaster Recovery functions and tests. Performs any other related task as required. Knowledge and Attributes: Ability to communicate and work across different cultures and social groups. Ability to plan activities and projects well in advance, and takes into account possible changing circumstances. Ability to maintain a positive outlook at work. Ability to work well in a pressurized environment. Ability to work hard and put in longer hours when it is necessary. Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting. Ability to adapt to changing circumstances. Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey. Academic Qualifications and Certifications: Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience). CCNA or relevant level 1 Network Security certification is good to have. Certifications carry additional weight on a candidate’s qualification for the role.. Required Experience: Entry-level experience with troubleshooting and providing the support required in security / network/ data center/ systems/ storage administration and monitoring Services within a medium to large ICT organization. Basic knowledge of management agents, redundancy concepts, and products within the supported technical domain (such as Security, Network, Data Centre, Telephony, etc.). Working knowledge of ITIL processes. Workplace type: On-site Working About NTT DATA NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo. Equal Opportunity Employer NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. Your day at NTT DATA The Senior Associate Networking Technical Services (TS) Systems Integration Specialist is a developing subject matter expert, responsible for ensuring that client solution requirements are resolved in line with Service Level Agreements (SLAs). This role performs configurations, actions installations and attends to break/fix events. This role works towards associate to professional level certification, whilst at the same time developing business knowledge. Key responsibilities: Owns larger portions of an installation, break/fix incidents at a low to medium level of complexity during project lifecycle Takes responsibility for problem resolution and troubleshooting during project lifecycle Escalates complex problems to the relevant third parties. Assists with the documentation of standard operating procedures relating to installations and fixes during ops handover Compiles and maintains project administration (Time Capture and feedback to stakeholders) Conducts elementary presentations within the customer's organization. Expected to take leadership from senior resources on relevant technologies according to specialization and best practice. Performs any other related task as required. To thrive in this role, you need to have: Developing fundamental project and administration ability. Developing understanding and appreciation of technical design principles and compute layers. Ability to develop an understanding of fundamental project and administration processes. Display a strong learning orientation. Good verbal communication skills. Demonstrate a client service orientation. Hands-on proactive in approach. Academic Qualification and certifications: Bachelor's degree or equivalent in Information Technology or Computing or a related field. Professional level certification in different Networking technologies such as Cisco, Juniper, Aruba, F5, CCNP, JNCIP, ACMP etc. Required experience: Moderate level of work experience in technical implementation engineering, specific to Networking technologies. Moderate level of experience engaging with clients and conducting presentations. Moderate level of experience in Networking technologies such as routing, switching, Wireless, SDI distribution, core and access layers. Moderate level of experience in diagnosis and troubleshooting. Workplace type: On-site Working About NTT DATA NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo. Equal Opportunity Employer NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. Your day at NTT DATA The Senior Associate Networking Technical Services (TS) Systems Integration Specialist is a developing subject matter expert, responsible for ensuring that client solution requirements are resolved in line with Service Level Agreements (SLAs). This role performs configurations, actions installations and attends to break/fix events. This role works towards associate to professional level certification, whilst at the same time developing business knowledge. Key responsibilities: Owns larger portions of an installation, break/fix incidents at a low to medium level of complexity during project lifecycle Takes responsibility for problem resolution and troubleshooting during project lifecycle Escalates complex problems to the relevant third parties. Assists with the documentation of standard operating procedures relating to installations and fixes during ops handover Compiles and maintains project administration (Time Capture and feedback to stakeholders) Conducts elementary presentations within the customer's organization. Expected to take leadership from senior resources on relevant technologies according to specialization and best practice. Performs any other related task as required. To thrive in this role, you need to have: Developing fundamental project and administration ability. Developing understanding and appreciation of technical design principles and compute layers. Ability to develop an understanding of fundamental project and administration processes. Display a strong learning orientation. Good verbal communication skills. Demonstrate a client service orientation. Hands-on proactive in approach. Academic Qualification and certifications: Bachelor's degree or equivalent in Information Technology or Computing or a related field. Professional level certification in different Networking technologies such as Cisco, Juniper, Aruba, F5, CCNP, JNCIP, ACMP etc. Required experience: Moderate level of work experience in technical implementation engineering, specific to Networking technologies. Moderate level of experience engaging with clients and conducting presentations. Moderate level of experience in Networking technologies such as routing, switching, Wireless, SDI distribution, core and access layers. Moderate level of experience in diagnosis and troubleshooting. Workplace type: On-site Working About NTT DATA NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo. Equal Opportunity Employer NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. Your day at NTT DATA The Networking Managed Services Engineer (L4) is an advanced engineering role, responsible for ensuring a managed service is provided to all clients, ensuring that their IT infrastructure and systems remain operational. This is done through proactively managing, overseeing, monitoring, investigating, and resolving escalated technical incidents and problems to ensure the restoration of these services to the clients. The primary objective of this role is to proactively review all client requests or tickets and apply technical process knowledge to provide the clients with almost immediate resolution without breaching service level agreement (SLA) and focuses on forth-line support for escalated incidents and requests with a high level of complexity. The Networking Managed Services Engineer (L4) ensures contracted Managed Services outcomes are delivered to the client and may also contribute to / support on project work as and when required. What You'll Be Doing Key Responsibilities: Proactively monitors the work queues and provides support to clients where the ticket is highly technical or sophisticated in nature. Works independently, with general direction from the client, stakeholders, team lead, or senior manager, to perform operational tasks to resolve all escalated incidents/requests in a timely manner within the agreed SLA Provides timely and consistent updates of tickets with resolution tasks performed. Proactively identifies, investigates, analyses issues and errors prior to or when they occur and log all such incidents in a timely manner. Captures all required and relevant information for immediate resolution. Provides forth level support to all escalated incidents, requests and identifies the root cause of incidents and problems, responds to tickets where third line engineer teams were unable to fix the problem. Shares such knowledge, to resolve issues, documents them, and pushes the knowledge down to other engineers. Communicates with other teams and clients for extending support. Acts as emergency support contact as needed, for critical client and business-impacting issues. Ensures that the shift handover process highlight any key escalated open tickets to be focused on along with a handover of upcoming operation critical tasks to be carried out in the next shift. Supports, tracks, and documents change implementation. Provides timely escalation of all tickets to management with ensuing updates, where applicable. Proactively identifies, contributes, implements and works with automation teams for effort optimization and automating routine tasks. Systematically gathers relevant information and applies technical knowledge to analyze and uses highly technical troubleshooting tools and content and analytical practices. Uses operational and diagnostic procedures to resolve escalated tickers in unique and complex client environments. Coaches Service Desk, Operations Centre, and L3 teams offering technical expertise and pushing work down to other engineering teams. Performs quality audits, covering process, service experience, ticket updates, etc. as required. May manage and implement projects within technology domain, delivering effectively and promptly per client agreed upon requirements and timelines. May work on implementing and delivering Disaster Recovery functions and tests. Performs any other related task as required. Knowledge and Attributes: Excellent proficiency in change management process with an ability to plan, monitor and execute changes with clear identification of risks and mitigation plans to be captured into the change record Deep technical skills in relevant functions. Excellent client service orientation and passion for achieving or exceeding expectations. Excellent written and verbal communication skills. Ability to communicate and work across different cultures and social groups. Ability to plan activities and projects well in advance, and takes into account possible changing circumstances. Ability to maintain a positive outlook at work. Ability to work well in a pressurized environment. Ability to work hard and put in longer hours when it is necessary. Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting. Ability to adapt to changing circumstances. Ability to place clients at the forefront of all interactions, understanding their requirements, and create a positive client experience throughout the total client journey. Additional skills proficiency such as (but not limited to) - Pulse Secure SSL VPN / Virtual Juniper, Palo Alto, Fortinet Firewalls / Cisco Nexus switches, ASR and ISR routers / Cisco ACS, ISE / Meraki switches and access points / Enterprise network architecture / Common routing protocols: BGP,OSPF, EIGRP / Network address translation / Configuring, monitoring and troubleshooting uplinks to ISPs for DIA, MPLS and P2P circuits / Familiarity with common network management and monitoring tools such as SecureCRT, Logic Monitor. Academic Qualifications and Certifications: Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience). CCIE Certification or equivalent. Certifications relevant to the services provided (certifications carry additional weightage on a candidate’s qualification for the role). Required Experience: Advanced Managed Services experience. Advanced knowledge and experience in ticketing tools, preferably Service Now. Worked in multiple large Global Enterprise client outsourcing projects. Advanced vendor management experience. Track record of effective shift left work management skills (moving work to junior levels). Advanced experience and understanding of the IT industry and standards for IT service management. Advanced experience in more than one area of expertise. Advanced experience across Emerging technology and trends impacting IT operations. Workplace type: Remote Working About NTT DATA NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo. Equal Opportunity Employer NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. Your day at NTT DATA The Networking Managed Services Engineer (L1) is an entry level engineering role, responsible for providing a managed service to clients to ensure that their IT infrastructure and systems remain operational through proactively identifying, investigating, and resolving technical incidents and problems and restoring service to clients by managing incidents to resolution. This role has the primary objective is to ensure zero missed service level agreement (SLA) conditions and focuses on first-line support for standard and low complexity incidents and service requests. This role may also contribute to / support on project work as and when required. What You'll Be Doing Key Responsibilities: Monitors client infrastructure and solutions. Identifies problems and errors prior to or when they occur. Routinely identifies common incidents and opportunities for avoidance as well as general opportunities for incident reduction. Investigates first line incidents assigned and identifies the root cause of incidents and problems. Fulfils approved requests following agreed procedures. Provides telephonic or chat support to clients when required. Executes approved maintenance activities including patching and configuration changes. Follows the required handover procedures for shift changes to ensure service continuity. Reports and escalates incidents where necessary. Ensures the efficient and comprehensive resolutions of incidents and requests. Proactively identifies opportunities for work optimization. Updates existing knowledge articles or creates new ones. Identifies opportunities for work optimization including opportunities for automation of work, request fulfilment, incident resolution, and other general process improvement opportunities. May also contribute to / support on project work as and when required. May work on implementing and delivering Disaster Recovery functions and tests. Performs any other related task as required. Knowledge and Attributes: Ability to communicate and work across different cultures and social groups. Ability to plan activities and projects well in advance, and takes into account possible changing circumstances. Ability to maintain a positive outlook at work. Ability to work well in a pressurized environment. Ability to work hard and put in longer hours when it is necessary. Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting. Ability to adapt to changing circumstances. Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey. Additional skills proficiency such as (but not limited to): Pulse Secure SSL VPN / Virtual Juniper, Palo Alto, Fortinet Firewalls / Cisco Nexus switches, ASR and ISR routers / Cisco ACS, ISE / Meraki switches and access points / Enterprise network architecture / Common routing protocols: BGP,OSPF, EIGRP / Network address translation / Configuring, monitoring and troubleshooting uplinks to ISPs for DIA, MPLS and P2P circuits / Familiarity with common network management and monitoring tools such as SecureCRT, Logic Monitor. Academic Qualifications and Certifications: Bachelor's degree or equivalent qualification in Information Technology/Computing (or demonstrated equivalent work experience). CCNA or equivalent certification. Certifications relevant to the services provided (certifications carry additional weightage on a candidate’s qualification for the role). Required Experience: Entry-level experience or completion of the relevant intern program. Entry-level experience with troubleshooting and providing the support required in network / data center / systems / storage administration and monitoring Services within a medium to large ICT organization. Basic knowledge of management agents, redundancy concepts, and products within the supported technical domain (i.e. Network, Data Centre, Telephony, Exchange, Storage, Cloud, Backup, etc.). Workplace type: On-site Working About NTT DATA NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo. Equal Opportunity Employer NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

Job Title: Senior MEAN Stack Developer Location: Bengaluru, Karnataka, India Experience: 9+ Years Job Summary: We are looking for a highly experienced and motivated Senior MEAN Stack Developer to join our dynamic development team. The ideal candidate will have over 9 years of experience in full-stack web development, with deep expertise in the MEAN stack —MongoDB, Express.js, Angular, and Node.js. You will be responsible for designing, developing, and maintaining scalable web applications, collaborating with cross-functional teams, and mentoring junior developers. Primary Responsibilities: Design and develop robust, scalable, and secure web applications using the MEAN stack. Build RESTful APIs and integrate with front-end components. Optimize application performance and ensure responsiveness across platforms. Collaborate with UI/UX designers, product managers, and QA teams to deliver high-quality solutions. Lead code reviews, provide technical guidance, and mentor junior developers. Maintain and improve existing applications and troubleshoot issues as they arise. Stay updated with the latest industry trends and technologies. Primary Skills: MongoDB – Schema design, aggregation pipelines, indexing, and performance tuning. Express.js – Middleware development, routing, and RESTful API design. Angular (v8 and above) – Component-based architecture, services, RxJS, and state management. Node.js – Asynchronous programming, event-driven architecture, and server-side scripting. Strong understanding of JavaScript, TypeScript, and ES6+ features. Experience with Git, CI/CD pipelines, and Agile methodologies. Secondary Skills: Experience with Docker, Kubernetes, or other containerization tools. Familiarity with cloud platforms like AWS, Azure, or GCP. Knowledge of testing frameworks (Jasmine, Karma, Mocha, Chai). Experience with GraphQL, WebSockets, or microservices architecture. Strong problem-solving skills and attention to detail. Excellent communication and collaboration abilities.

Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. Your day at NTT DATA The Networking Managed Services Engineer (L1) is an entry level engineering role, responsible for providing a managed service to clients to ensure that their IT infrastructure and systems remain operational through proactively identifying, investigating, and resolving technical incidents and problems and restoring service to clients by managing incidents to resolution. This role has the primary objective is to ensure zero missed service level agreement (SLA) conditions and focuses on first-line support for standard and low complexity incidents and service requests. This role may also contribute to / support on project work as and when required. What You'll Be Doing Min 5 to 8 years of experience in Routing & Switching and knowledge on Firewall's. Knowledge on F5/NetScalar or any other Load Balancer will be an added advantage. Good troubleshooting skills in R&S. Certifications like CCNA/CCNP/JNCIA or any equivalent. Job Description : Should have any of the following certifications like CCNA, CCNP or JNCIA, JNCIS or any Network related. Hands on experience on cisco switches, routers, and Meraki devices. Knowledge on SD-WAN will be an added advantage. Hands on experience on VLANS, STP, RSTP, MSTP and Routing protocols like RIP, OSPF, BGP & MPLS. Knowledge on any of the following security devices Juniper, Cisco ASA or Palo Alto Firewalls and F5 Load balancers will be an added advantage. Knowledge on NAT and VPNS tunnels like GRE and IPSEC will be an added advantage. Replacing the network hardware in case of failures and upgrades. Coordinating with ISP vendors in case of link failure. Network connectivity troubleshooting - Documentation of Known error database. Knowledge Sharing to Team. F5 Knowledge: Knowledge on F5/NetScalar or any other Load Balancer will be an added advantage. Knowledge on troubleshooting F5 or any other Load Balancers troubleshooting. Workplace type: Hybrid Working About NTT DATA NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo. Equal Opportunity Employer NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.