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8.0 - 13.0 years
12 - 16 Lacs
Bengaluru
Remote
Strong Cisco expertise - Catalyst, Nexus, ASR,am BGP, IBGP, OSPF, EIGRP, dynamic routing & Switching protocols and troubleshooting. • Hands-on experience supporting Cisco networking equipment, Catalyst, Nexus, ASR.
Posted 5 days ago
3.0 years
0 Lacs
Chennai, Tamil Nadu, India
On-site
Description Amazon Connect Technical Engineer Chennai, India The Opportunity: Anthology delivers education and technology solutions so that students can reach their full potential and learning institutions thrive. Our mission is to empower educators and institutions with meaningful innovation that’s simple and intelligent, inspiring student success and institutional growth. The Power of Together is built on having a diverse and inclusive workforce. We are committed to making diversity, inclusion, and belonging a foundational part of our hiring practices and who we are as a company. For more information about Anthology and our career opportunities, please visit www.anthology.com. We’re looking for an experienced Amazon Connect Expert to join our team and help design, configuration, and integration of advanced contact center solutions using Amazon Connect. The ideal candidate has deep technical knowledge of Amazon Connect and its ecosystem, and is skilled in creating comprehensive documentation, including user-friendly step-by-step guides for end users and technical teams. You’ll play a key role in helping us build modern, scalable, and efficient customer service experiences that integrate seamlessly with internal systems and third-party platforms. Primary responsibilities will include: Amazon Connect Architecture & Configuration Designing, configuring, and maintaining Amazon Connect environments, including contact flows, routing profiles, hours of operation, and agent experience Building and optimizing Lex bots, Lambda functions, and Amazon Connect Tasks Integration & Automation Integrating Amazon Connect with CRMs (e.g., Salesforce, HubSpot), ticketing platforms (e.g., ServiceNow, Zendesk), and internal tools via APIs, AWS Lambda, EventBridge, S3, DynamoDB, etc Developing automation scripts and workflows to streamline operations and reduce manual work Documentation & Guides Creating step-by-step guides, user manuals, knowledge base articles, and training materials for various stakeholders (agents, supervisors, developers) Maintaining documentation for architecture diagrams, integration patterns, and deployment processes Project Leadership & Support Leading or collaborating on the implementation of new contact center features and migrations Troubleshooting issues, monitoring performance, and ensuring high availability and compliance with SLAs Collaboration & Enablement Working closely with business stakeholders, engineers, and IT teams to translate contact center needs into scalable Amazon Connect solutions Training and mentoring internal teams on best practices, configuration, and ongoing support The Candidate: Required skills/qualifications: Experience with Amazon Connect, including complex setups and integrations (at least 3 year preferred) Deep understanding of AWS services commonly used with Connect (Lambda, S3, Lex, DynamoDB, CloudWatch, etc.) Hands-on experience integrating Amazon Connect with CRMs and third-party platforms Strong documentation skills — ability to write clear, concise, and visually helpful step-by-step instructions Familiarity with contact center metrics, KPIs, and customer experience best practices Experience with scripting or coding in Python, JavaScript, or Node.js is a plus AWS certification (especially in Connect or Solutions Architect) is a plus Fluency in written and spoken English at CEF C1 level or above Preferred skills/qualifications: Experience with Amazon Connect Cases, Wisdom, Tasks, and Contact Lens Understanding of TCPA compliance and secure call handling UI/UX understanding for agent and customer interfaces Experience working in regulated industries (e.g., healthcare, finance, Education) This job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities at any time. Anthology is an equal employment opportunity/affirmative action employer and considers qualified applicants for employment without regard to race, gender, age, color, religion, national origin, marital status, disability, sexual orientation, gender identity/expression, protected military/veteran status, or any other legally protected factor.
Posted 5 days ago
0.0 - 2.0 years
0 Lacs
Mumbai, Maharashtra, India
On-site
Job Description « Back to Page Apply Now Request No: RA-1325-3522 DESIGNATION: RMS Engineer L1 DESCRIPTION: The NOC L1 Engineer is responsible for monitoring and maintaining network infrastructure to ensure smooth operations. This position serves as the first line of support for network issues, addressing incidents, and escalating complex issues to higher-level teams. The NOC L1 Engineer will work in a 24/7 environment, monitoring systems, managing alerts, and ensuring that network performance is optimal. Key Responsibilities: Network Monitoring: Continuously monitor network systems, including routers, switches, firewalls, and servers using ticketing tools to detect and troubleshoot potential issues. Incident Detection and Response: Respond promptly to alerts and events, performing initial troubleshooting and basic diagnostics to resolve issues. Ticketing and Incident Logging: Log incidents and issues into the ticketing system, ensuring accurate documentation and timely escalation if necessary. System Status Reporting: Provide real-time updates and status reports on critical incidents, outages, and network performance. Basic Troubleshooting: Perform basic troubleshooting steps for network outages, slowdowns, or performance issues; escalate unresolved issues to L2 or L3 engineers. Collaboration: Work closely with other IT teams, vendors, and customers to provide support and resolve network-related issues effectively. Documentation: Maintain accurate documentation of procedures, solutions, and configurations. Skills & Qualifications: Technical Skills: Basic understanding of networking concepts (e.g., TCP/IP, DNS, DHCP, routing, switching). Familiarity with monitoring tools (e.g. ManageEngine, PRTG). Basic experience with network hardware (routers, switches, firewalls). Understanding of network topologies and protocols. Familiarity with ticketing systems (e.g., ServiceNow, Jira). Soft Skills: Strong problem-solving abilities. Excellent communication skills, both written and verbal. Ability to handle high-pressure situations and prioritize tasks effectively. Attention to detail and strong organizational skills. Team player with the ability to collaborate across departments. Experience: 0-2 years of experience in IT support, network operations, or related fields. Previous experience in a NOC environment or technical support role is a plus. Education: Associate’s degree in computer science, Information Technology, Network Engineering, or a related field (or equivalent work experience). Working Conditions: This position may require shift work, including nights, weekends, and holidays, to ensure 24/7 coverage. On-call availability may be required. KRA: The NOC L1 Engineer is responsible for monitoring and maintaining network infrastructure to ensure smooth operations. This position serves as the first line of support for network issues, addressing incidents, and escalating complex issues to higher-level teams. The NOC L1 Engineer will work in a 24/7 environment, monitoring systems, managing alerts, and ensuring that network performance is optimal. Key Responsibilities: Network Monitoring: Continuously monitor network systems, including routers, switches, firewalls, and servers using ticketing tools to detect and troubleshoot potential issues. Incident Detection and Response: Respond promptly to alerts and events, performing initial troubleshooting and basic diagnostics to resolve issues. Ticketing and Incident Logging: Log incidents and issues into the ticketing system, ensuring accurate documentation and timely escalation if necessary. System Status Reporting: Provide real-time updates and status reports on critical incidents, outages, and network performance. Basic Troubleshooting: Perform basic troubleshooting steps for network outages, slowdowns, or performance issues; escalate unresolved issues to L2 or L3 engineers. Collaboration: Work closely with other IT teams, vendors, and customers to provide support and resolve network-related issues effectively. Documentation: Maintain accurate documentation of procedures, solutions, and configurations. Skills & Qualifications: Technical Skills: Basic understanding of networking concepts (e.g., TCP/IP, DNS, DHCP, routing, switching). Familiarity with monitoring tools (e.g. ManageEngine, PRTG). Basic experience with network hardware (routers, switches, firewalls). Understanding of network topologies and protocols. Familiarity with ticketing systems (e.g., ServiceNow, Jira). Soft Skills: Strong problem-solving abilities. Excellent communication skills, both written and verbal. Ability to handle high-pressure situations and prioritize tasks effectively. Attention to detail and strong organizational skills. Team player with the ability to collaborate across departments. Experience: 0-2 years of experience in IT support, network operations, or related fields. Previous experience in a NOC environment or technical support role is a plus. Education: Associate’s degree in computer science, Information Technology, Network Engineering, or a related field (or equivalent work experience). Working Conditions: This position may require shift work, including nights, weekends, and holidays, to ensure 24/7 coverage. On-call availability may be required. DEPARTMENT: RMS NOC Experience: 0-2 QUALIFICATION: Data Center Virtualization SKILL: Data Center EMPLOYMENT TYPE: Permanent LOCATION: Mumbai
Posted 5 days ago
0 years
0 Lacs
Barasat-I, West Bengal, India
On-site
Single Line Diagram (SLD) of Plant wide power distribution Conceptualization and Development various electrical layouts such as substation layout, earthing layouts, cable tray/ trench layouts, illumination and lighting protection layout, bus duct layout. Developing physical design deliverables in compliance with Indian/ International codes & standards, OEM recommended practice) Cable routing and developing cable scheduling Proficiency in 3D. Experience on E3D is preferred. Leading team of junior designers as well as training and mentoring, ensuring team's optimum capacity utilization. Vendor dwg review and approval Estimation of electrical bulk item such as cables, cable trays, earthing materials, terminations Coordination with end-clients, equipment suppliers, and internal disciplines e.g. Civil, Mechanical, I&C
Posted 5 days ago
1.0 - 4.0 years
2 - 4 Lacs
Surat
Work from Office
Clearing Operations Grade:M1/M2 : OCR Register Updation Description for Internal Candidates Acceptance of Cheques from the Branches / couriers. Scanning of Cheques Data entry of cheques for ATM Drop Box Cheques / PND/ PNR/JV Cheques Pull Out P2F / Unprocess Cheques / Outward Returns Returns Memo attachment / Despatches to the customers RTO Cheques Receipt and Data entry Acceptance of processed Cheques from the Hub's in the Location Attending P2F House Affixing Stamp for Return cheques (Defasing) Inward file Preparations Supporting Bank Officers in Reconciliation Email Tacking for inward cheques Uploading of Technical Referrals Level 2 Verification JV Authrorisation in finacle HOCDL Verification Unprocessed Che-ques Scrutiny and Sharing MIS to the Branches Identified of PNR Transactions MIS to be shared with Branches Record Management Outward Returns Management RTO Management Transfer Cheques Processing Credit Card Cheque Processing P2F Tracking and Reconsilaition ASBA Application Signature Verification Inward and Outward Return Processing
Posted 5 days ago
1.0 - 4.0 years
2 - 4 Lacs
Nagpur
Work from Office
Clearing Operations Grade:M1/M2 : OCR Register Updation Description for Internal Candidates Acceptance of Cheques from the Branches / couriers. Scanning of Cheques Data entry of cheques for ATM Drop Box Cheques / PND/ PNR/JV Cheques Pull Out P2F / Unprocess Cheques / Outward Returns Returns Memo attachment / Despatches to the customers RTO Cheques Receipt and Data entry Acceptance of processed Cheques from the Hub's in the Location Attending P2F House Affixing Stamp for Return cheques (Defasing) Inward file Preparations Supporting Bank Officers in Reconciliation Email Tacking for inward cheques Uploading of Technical Referrals Level 2 Verification JV Authrorisation in finacle HOCDL Verification Unprocessed Che-ques Scrutiny and Sharing MIS to the Branches Identified of PNR Transactions MIS to be shared with Branches Record Management Outward Returns Management RTO Management Transfer Cheques Processing Credit Card Cheque Processing P2F Tracking and Reconsilaition ASBA Application Signature Verification Inward and Outward Return Processing
Posted 5 days ago
1.0 - 3.0 years
0 Lacs
Pune, Maharashtra, India
On-site
About PhonePe Group: PhonePe is India’s leading digital payments company with 50 crore (500 Million) registered users and 3.7 crore (37 Million) merchants covering over 99% of the postal codes across India. On the back of its leadership in digital payments, PhonePe has expanded into financial services (Insurance, Mutual Funds, Stock Broking, and Lending) as well as adjacent tech-enabled businesses such as Pincode for hyperlocal shopping and Indus App Store which is India's first localized App Store. The PhonePe Group is a portfolio of businesses aligned with the company's vision to offer every Indian an equal opportunity to accelerate their progress by unlocking the flow of money and access to services. Culture At PhonePe, we take extra care to make sure you give your best at work, Everyday! And creating the right environment for you is just one of the things we do. We empower people and trust them to do the right thing. Here, you own your work from start to finish, right from day one. Being enthusiastic about tech is a big part of being at PhonePe. If you like building technology that impacts millions, ideating with some of the best minds in the country and executing on your dreams with purpose and speed, join us! Job Title: Network Delivery Engineer (NDE) - 1, YoE - 1-3 Job Summary: As a Network Delivery Engineer, you will be responsible for the execution of network provisioning tasks and 24/7 continuous monitoring, initial troubleshooting, and escalation of network infrastructure and service incidents. This role requires strong problem-solving skills, a foundational understanding of networking concepts, and the ability to work effectively under pressure in a fast-paced environment to ensure maximum network uptime and performance. Key Responsibilities: Handling BAU tasks: Conduct network provisioning deployments. Perform Firewall configuration which includes ACL management, Periodic Firewall reviews and IPSec/NAT. Perform periodic Patch Management for Network switches/firewalls and servers. Upgrade OS for network devices to maintain a stable environment. Undertake network maintenance activities during business off-peak hours. Performance Optimization: Conduct performance analysis and implement optimizations to ensure the network operates at peak efficiency. Collaborate with cross-functional teams to fine-tune network parameters and troubleshoot performance bottlenecks. Network Automation: Develop and implement automation scripts to streamline routine network tasks and enhance operational efficiency. Integrate automation tools and frameworks to support network provisioning, monitoring, and management. Incident Response and Resolution: Act as a primary on-call engineer in resolving complex network incidents and outages and file RCAs wherever applicable. Function as L1 point of escalation for Network Operations. Qualifications: Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent work experience. 1-3 years of experience in network operations, network engineering or a related role. Familiarity with Data Center topologies and network routing and switching concepts like BGP, OSPF, VLAN, VRRP, etc. Knowledge of VxLAN will be an added advantage Basic scripting and automation skills, with entry-level proficiency in languages like Python, Go, Shell and orchestration tools like Ansible, Salt or similar. Basic fundamental knowledge of Linux esp. Distributions like Ubuntu and RHEL and web-servers like Nginx and Apache2. Experience in a 24x7 on-call rotation environment and in handling critical incidents. Strong analytical and troubleshooting skills. Excellent leadership and communication skills. Certifications/Course Completion for Cisco CCNA/Juniper JNCIA or equivalent would be an added advantage. Network Delivery Engineer (NDE) - 1 position represents a significant opportunity for an entry level professional to make a substantial impact on our organization's network infrastructure. Join our team and be a key contributor to the success and innovation of our data center network infrastructure. PhonePe Full Time Employee Benefits (Not applicable for Intern or Contract Roles) Insurance Benefits - Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance Wellness Program - Employee Assistance Program, Onsite Medical Center, Emergency Support System Parental Support - Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program Mobility Benefits - Relocation benefits, Transfer Support Policy, Travel Policy Retirement Benefits - Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment Other Benefits - Higher Education Assistance, Car Lease, Salary Advance Policy Working at PhonePe is a rewarding experience! Great people, a work environment that thrives on creativity, the opportunity to take on roles beyond a defined job description are just some of the reasons you should work with us. Read more about PhonePe on our blog. Life at PhonePe PhonePe in the news
Posted 5 days ago
8.0 years
0 Lacs
Mumbai Metropolitan Region
On-site
You will be in Global Enterprise Segment (GES) where we lead Cisco's top 500 strategic accounts. Our responsibility to Cisco’s business is great, and our responsibility to each other and our culture is greater. We have an unrelenting focus on our customers' success, we are Cisco's growth engine and shape the company’s future. Our values Customer-Driven Always, Show Up to Win Every Day, and Harness the Power of Cisco is how we get the job done, and our Win As One mentality embodies the spirit of the journey and how we will show up with each other, partners, and customers. Your Impact We are looking for a Solutions Engineer (SE) with Enterprise Networking, Data Center, Collaboration, Security, Automation, and Cloud background. The SE role is a customer focused technical sales professional who ensures that technical information and guidance is provided to the customer, delivering meaningful outcomes based on Cisco’s product and services portfolio. You will partner with your Account Managers in a pre-sales technical function, showcasing Cisco solutions, providing customer presentations, performing technical demonstrations, creating BoM’s, and running proof of concept activities. SE’s partner, consult, influence and design solutions to allow the customer to meet their desired outcomes. In addition to technology aptitude and the ability to learn quickly and stay current; the ideal candidate's interpersonal, presentation and troubleshooting skills should evoke passion and confidence. In addition to the above, the SE will perform the following functions: Technology solution consultant to the customer and the Cisco account team. Leverage an array of Cisco technology, services, and support specialists. Collaborate closely with Account Manager on account planning activities. Educate the customer on Cisco differentiation, creating demand. Set brand preference to Cisco. Align Cisco’s product and services capabilities to customers business drivers. You are self-driven and have a long history in the Networking field. You will also have a strong background in large enterprises and/or large service provider IT accounts and understand how to engage new lines of business to drive understanding and preference to Cisco's Routing & Switching, Data Center, Security, and Internet of Things solutions. Minimum 8 years of experience in the pre-sales engineering industry with a focus on Cisco's Enterprise Routing & Switching, Data Center and Security solutions. In-depth knowledge of large IT environments and applications. Deep understanding and operational experience with a routed and switched data/voice network. Strong business acumen and customer presence. Experience and comfort conversing with network and telecommunications managers as well as customer lines of business on Data Center, Security, and Retail solutions. As a Solutions Engineer, you'll be responsible for driving customer activities and discussions that lead to preference of Cisco's Routing & Switching, Data Center, Security, and Automation solutions. The focus of this position is to uncover business benefits for a customer by consulting on Cisco solutions and applications to solve business problems, working with cross-functional teams to design and present appropriate technical solution, and building joint plan of record for multiple engineering systems using Cisco products. You'll plan sales strategy, develop proposals, deliver customer presentations and demonstrations to close business and generate revenue. While customer facing engagements will be the primary role, other duties will include training colleagues on Data Center, Virtualization and MOCA topics and practices. Developing best practices in sales approaches and technical execution. Minimum Qualifications: 8+ years of computing industry related experience. Cisco product experience or relevant experience in key competitor offerings in technology area of emphasis required. Minimum CCNP or similar vendor certification required. Knowledge of Cisco's Solutions, networking fundamentals required. Preferred Qualifications: Pre-Sales experience preferred. Typically requires BS/BA (EE/CS) or equivalent. Customer intimacy skills #WeAreCisco #WeAreCisco where every individual brings their unique skills and perspectives together to pursue our purpose of powering an inclusive future for all. Our passion is connection—we celebrate our employees’ diverse set of backgrounds and focus on unlocking potential. Cisconians often experience one company, many careers where learning and development are encouraged and supported at every stage. Our technology, tools, and culture pioneered hybrid work trends, allowing all to not only give their best, but be their best. We understand our outstanding opportunity to bring communities together and at the heart of that is our people. One-third of Cisconians collaborate in our 30 employee resource organizations, called Inclusive Communities, to connect, foster belonging, learn to be informed allies, and make a difference. Dedicated paid time off to volunteer—80 hours each year—allows us to give back to causes we are passionate about, and nearly 86% do! Our purpose, driven by our people, is what makes us the worldwide leader in technology that powers the internet. Helping our customers reimagine their applications, secure their enterprise, transform their infrastructure, and meet their sustainability goals is what we do best. We ensure that every step we take is a step towards a more inclusive future for all. Take your next step and be you, with us!
Posted 5 days ago
10.0 years
0 Lacs
Mumbai Metropolitan Region
On-site
Meet the Team The Cisco Solutions Engineering business group is dedicated to crafting and delivering coordinated technology solutions that address the multifaceted needs of businesses. By working closely with customers, the group identifies specific challenges and offers innovative solutions using Cisco's comprehensive range of networking, security, and teamwork products. With a blend of technical expertise and a customer-focused approach, Cisco Solutions Engineering strives to improve business operations and facilitate digital transformation across multiple industries. Your Impact As an Account Executive (AE) in Cisco's Networking Team, you will be instrumental in advancing Cisco's mission to simplify technology by driving networking bookings within your designated territory in India. This role involves collaborating with account teams and partners to address customer business challenges through consultative selling, thereby improving market competitiveness. Key responsibilities include developing a reliable pipeline of opportunities across short, mid, and long-term horizons to support business objectives, crafting solutions to address customer needs, maintaining a comprehensive understanding of the competitive landscape, and strategies, closing deals to stay competitive, and leading detailed and accurate forecasting efforts. Minimum Qualifications We are seeking an Account Executive with Minimum bachelor’s degree or equivalent experience with total of 10+ years and relevant 5+ years of successful technology sales experience in field sales. Good experience in a technology company specializing in Wireless, Routing, Switching, and NFV software. Strong decision-making skills affecting customer and business goals. Excellent abilities for identifying innovative solutions. Proven understanding of the Networking market and competitive landscape. Outstanding interpersonal skills for communicating complex concepts and influencing others. Preferred Qualification: Ability to work independently and lead projects or programs within a function Outstanding interpersonal skills to communicate complex concepts and influence others Certification in Cisco Networking Products is advantageous #WeAreCisco #WeAreCisco where every individual brings their unique skills and perspectives together to pursue our purpose of powering an inclusive future for all. Our passion is connection—we celebrate our employees’ diverse set of backgrounds and focus on unlocking potential. Cisconians often experience one company, many careers where learning and development are encouraged and supported at every stage. Our technology, tools, and culture pioneered hybrid work trends, allowing all to not only give their best, but be their best. We understand our outstanding opportunity to bring communities together and at the heart of that is our people. One-third of Cisconians collaborate in our 30 employee resource organizations, called Inclusive Communities, to connect, foster belonging, learn to be informed allies, and make a difference. Dedicated paid time off to volunteer—80 hours each year—allows us to give back to causes we are passionate about, and nearly 86% do! Our purpose, driven by our people, is what makes us the worldwide leader in technology that powers the internet. Helping our customers reimagine their applications, secure their enterprise, transform their infrastructure, and meet their sustainability goals is what we do best. We ensure that every step we take is a step towards a more inclusive future for all. Take your next step and be you, with us!"
Posted 5 days ago
0 years
0 Lacs
Hyderabad, Telangana, India
On-site
Job Summary Physical verification engineer for SOC/blocks Key Responsibilities • Physical verification for SOCs, cores, and blocks, including DRC, LVS, ERC, ESD, DFM, and tapeout processes. • Address critical design and execution challenges associated with physical verification and sign-off. • Have a comprehensive understanding of physical verification and sign-off workflows and methodologies. • Partner with PNR engineers to achieve sign-off at various stages of the design process. Qualifications and Skills Proficient in physical verification for SoC/full-chip and block-level processes, including DRC, LVS, ERC/PERC, DFM, OPC, and tapeout. • Comprehensive experience and understanding of all stages of the IC design process from RTL to GDS2. • Skilled in troubleshooting LVS issues at the chip level, particularly with complex analog-mixed signal IPs. • Familiar with low-power design techniques, including level shifters, isolation cells, power domains/islands, and substrate isolation. • Experienced in physical verification of I/O rings, corner cells, seal rings, RDL routing, bumps, and other full-chip components. • Capable of developing sign-off methodologies/flows and providing support to larger teams. • Knowledge of ERC rules, PERC rules, and ESD rules is a valuable asset. • Experience in floorplanning is a plus.
Posted 5 days ago
15.0 - 20.0 years
5 - 9 Lacs
Gurugram
Work from Office
Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : IFS Field Service Management FSM Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Developer, you will be responsible for designing, building, and configuring applications to meet business process and application requirements. You will collaborate with teams to ensure successful project delivery and implementation. Roles & Responsibilities:- Have experience in IFS FSM (Field Service Management)- Good knowledge of different IFS FSM modules/areas- Proven track record with lead roles in FSM implementation engagements (At least 1 full-cycle implementation).- Should be able to understand business requirements, provide solution on different business processes, recommend innovative future solutions which will provide business benefits by increasing the efficiency and reducing the cost Professional & Technical Skills: - Must have hands-on IFS/FSM functional expertise on multiple areas of electric, gas or water utility in Scheduling and Dispatch, Rostering, Crew Management, Field Data Capture, Geographical Information System (GIS) Integration, Routing, Timesheets, etc - Good To have - Knowledge on Integration with Work Management/Enterprise Asset Management, Human Capital Management (HCM), CC&B/C2M/CCS and GIS applications- Working knowledge of IFS Planning and Scheduling Optimization (PSO), Mobile Workforce Management (MWM)/Clevest and IFS Cloud.- Should understand fundamentals of the Integration Frameworks, Data Structures, and Reporting to guide the overall solution development- Communication and Leadership skills - Team handling and presentation skills. Ability to work under pressure. Additional Information:- The candidate should be willing to work in shifts - A 15 years full time education is required Qualification 15 years full time education
Posted 5 days ago
15.0 - 20.0 years
4 - 8 Lacs
Bengaluru
Work from Office
Project Role : Software Development Engineer Project Role Description : Analyze, design, code and test multiple components of application code across one or more clients. Perform maintenance, enhancements and/or development work. Must have skills : SAP Basis Administration Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Software Development Engineer, you will engage in a dynamic work environment where you will analyze, design, code, and test various components of application code across multiple clients. Your day will involve collaborating with team members to perform maintenance and enhancements, ensuring that the applications function optimally and meet client needs. You will also be responsible for developing new features and functionalities, contributing to the overall success of the projects you are involved in. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Mentor junior team members to enhance their skills and knowledge.- Continuously evaluate and improve development processes to increase efficiency. Professional & Technical Skills: - Must To Have Skills: Proficiency in SAP Basis Administration.- Strong understanding of system performance tuning and optimization.- Experience with database management and administration.- Familiarity with cloud technologies and deployment strategies.- Knowledge of security protocols and best practices in application development. Additional Information:- The candidate should have minimum 5 years of experience in SAP Basis Administration.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education
Posted 5 days ago
4.0 - 8.0 years
15 - 30 Lacs
Pune
Hybrid
Seeking a strong C++ developer to join our RBCs front office trading technology team. The ideal candidate will have hands-on experience in low-latency systems, exchange connectivity, and electronic trading platforms. Key Requirements: 4+ years of hands-on C++ development experience Solid understanding of low-latency, high-throughput systems Prior experience with exchange protocols (e.g., FIX, OUCH, ITCH) and market data feeds Background in building or supporting electronic trading systems (equities or derivatives) Strong debugging and performance optimization skills Familiarity with multithreading and real-time messaging Nice to Have: Exposure to order routing, market making, or algo trading systems Experience working directly with traders or quant teams
Posted 5 days ago
5.0 - 10.0 years
1 - 5 Lacs
Mumbai
Work from Office
Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Wireless Technologies Operations Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : BE B Tech M Tech Summary :As an Application Tech Support Practitioner, you will be responsible for providing ongoing support to clients and ensuring the smooth functioning of systems and applications. Your typical day will involve accurately defining client issues, interpreting and designing resolutions, and utilizing exceptional communication skills to maintain world-class systems. Roles & Responsibilities:- Provide ongoing support to clients, acting as the interface between the client and the system or application.- Utilize exceptional communication skills to accurately define client issues and interpret and design resolutions based on deep product knowledge.- Collaborate with cross-functional teams to ensure the smooth functioning of systems and applications.- Stay updated with the latest advancements in Wireless Technologies Operations, integrating innovative approaches for sustained competitive advantage. Professional & Technical Skills: - Must To Have Skills: Expertise in Wireless Technologies Operations.- Good To Have Skills: Knowledge of Cloud Technologies and Application Support.- Strong understanding of system and application support, including deep product knowledge.- Experience in collaborating with cross-functional teams to ensure the smooth functioning of systems and applications.- Solid grasp of the latest advancements in Wireless Technologies Operations, including innovative approaches for sustained competitive advantage. Additional Information:- The candidate should have a minimum of 5 years of experience in Wireless Technologies Operations.- The ideal candidate will possess a strong educational background in Information Technology Operations, Computer Science, or a related field, along with a proven track record of delivering impactful solutions.- This position is based at our Pune office. Qualification BE B Tech M Tech
Posted 5 days ago
2.0 - 3.0 years
0 Lacs
Bengaluru, Karnataka, India
On-site
At PwC, our people in people operations primarily focus on managing the people lifecycle and the day-to-day operational tasks related to managing employees. This includes activities such as employee onboarding, offboarding, payroll and benefits administration, absence management, employee record-keeping, compliance with labour laws and regulations, and managing employee inquiries and issues. These individuals enable HR processes and systems to run smoothly in order to efficiently support our workforce. Those in human resource operations at PwC will focus on all areas of Human Resources and the business in executing Human Resources related transactions and administrative activities. You will be a primary HR point of contact in the resolution, escalation or routing of inquiries as needed in line with HR protocols and guidelines, as well as be part of a team of problem solvers that help solve complex business issues from strategy to execution. Driven by curiosity, you are a reliable, contributing member of a team. In our fast-paced environment, you are expected to adapt to working with a variety of clients and team members, each presenting varying challenges and scope. Every experience is an opportunity to learn and grow. You are expected to take ownership and consistently deliver quality work that drives value for our clients and success as a team. As you navigate through the Firm, you build a brand for yourself, opening doors to more opportunities. Skills Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to: Apply a learning mindset and take ownership for your own development. Appreciate diverse perspectives, needs, and feelings of others. Adopt habits to sustain high performance and develop your potential. Actively listen, ask questions to check understanding, and clearly express ideas. Seek, reflect, act on, and give feedback. Gather information from a range of sources to analyse facts and discern patterns. Commit to understanding how the business works and building commercial awareness. Learn and apply professional and technical standards (e.g. refer to specific PwC tax and audit guidance), uphold the Firm's code of conduct and independence requirements. Job Specification Job title Associate/Associate 2 Line of Service Business Services/Internal Firm Services Industry (if applicable) Fixed Term Contract Permanent FTE Temp – FTE Secondment Permanent – Part-time Temp – Part-time About The Job Introduction to PwC Accelerations Centers in India PwC Accelerations Centers in India is a joint venture in India among members of the PricewaterhouseCoopers network that will leverage the scale and capabilities of the network. It is a member firm of PricewaterhouseCoopers International Limited and has its registered office in (Bangalore, Kolkata, Mumbai, Hyderabad). The PwC Accelerations Centers in India will provide consultant with an opportunity to work in a dynamic environment where you will have the ability to develop process and quality-based skills Reporting to Reporting to Team Leader Job Description Activities to be performed Consistently demonstrating individual initiative and timely completion of assigned work Workday data management Ticket handling and resolution Checking important information from Reports/tickets and updating Workday Any other activity assigned by HC Ops Manager Requirements Level of experience Education/qualifications Technical capability Key personal attribute 2 to 3 years Graduate Workday and ServiceNow experience are required Ability to understand the importance of maintaining accurate data on Workday Ability to observe, identify and track exceptions Attention to detail and ability to identify missing information Team player, committed to providing and maintaining timeliness and precision with respect to deliverables Ability to communicate in a timely manner, good communication skills Acts with integrity and display PwC Code of conduct while handling volume of confidential data Willing to go to PwC Accelerations Centers in India offices during the work week to deliver the activities
Posted 5 days ago
15.0 - 20.0 years
5 - 9 Lacs
Gurugram
Work from Office
Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : IFS Field Service Management FSM Good to have skills : NAMinimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Developer, you will design, build, and configure applications to meet business process and application requirements. Your typical day will involve collaborating with teams to develop solutions that align with business needs and requirements. Roles & Responsibilities:- Have experience in IFS FSM (Field Service Management)- Good knowledge of different IFS FSM modules/areas- Proven track record with lead roles in FSM implementation engagements (At least 1 full-cycle implementation).- Should be able to understand business requirements, provide solution on different business processes, recommend innovative future solutions which will provide business benefits by increasing the efficiency and reducing the cost Professional & Technical Skills: - Must have hands-on IFS/FSM functional expertise on multiple areas of electric, gas or water utility in Scheduling and Dispatch, Rostering, Crew Management, Field Data Capture, Geographical Information System (GIS) Integration, Routing, Timesheets, etc - Good To have - Knowledge on Integration with Work Management/Enterprise Asset Management, Human Capital Management (HCM), CC&B/C2M/CCS and GIS applications- Working knowledge of IFS Planning and Scheduling Optimization (PSO), Mobile Workforce Management (MWM)/Clevest and IFS Cloud.- Should understand fundamentals of the Integration Frameworks, Data Structures, and Reporting to guide the overall solution development- Communication and Leadership skills - Team handling and presentation skills. Ability to work under pressure. Additional Information:- The candidate should be willing to work in shifts- A 15 years full-time education is required Qualification 15 years full time education
Posted 5 days ago
3.0 - 8.0 years
3 - 7 Lacs
Coimbatore
Work from Office
Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : SD-WAN Operations Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. You will play a crucial role in ensuring the smooth operation of applications and providing support to end-users. Your typical day will involve troubleshooting and resolving technical issues, collaborating with cross-functional teams, and contributing to the improvement of application performance and stability. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work-related problems.- Collaborate with cross-functional teams to troubleshoot and resolve technical issues.- Provide support to end-users and ensure the smooth operation of applications.- Identify and solve issues within multiple components of critical business systems.- Contribute to the improvement of application performance and stability.- Stay updated with the latest technologies and industry trends.- Assist in the documentation of support processes and procedures. Professional & Technical Skills: - Must To Have Skills: Proficiency in SD-WAN Operations.- Strong understanding of network protocols and technologies.- Experience in troubleshooting and resolving network issues.- Knowledge of ITIL processes and incident management.- Good To Have Skills: Experience with network monitoring tools.- Familiarity with cloud computing platforms.- Understanding of cybersecurity principles.- Knowledge of scripting languages such as Python. Additional Information:- The candidate should have a minimum of 3 years of experience in SD-WAN Operations.- This position is based at our Coimbatore office.- A 15 years full-time education is required. Qualification 15 years full time education
Posted 5 days ago
15.0 - 20.0 years
3 - 6 Lacs
Bengaluru
Work from Office
Project Role : Operations Engineer Project Role Description : Support the operations and/or manage delivery for production systems and services based on operational requirements and service agreement. Must have skills : Network Analytics Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time educationBE Summary :Develop and maintain network automation scripts, tools, and workflows using Python, Ansible, Terraform, and other technologies. Implement and troubleshoot network automation solutions for various network devices, platforms, and services, such as routers, switches, firewalls, load balancers, VPN, SD-WAN, etc. Design, develop, and implement automation solutions using Python/Ansible to streamline network operations and enhance efficiency. Utilize protocols such as Netconf and Restconf to interact with network devices programmatically.Should be well acquainted with Network libraries of Python :Netmiko/Paramiko/Napalm Roles & Responsibilities:Analyzing Automation requirements.Creating and implementing test scripts.Analyzing test results.Collecting test requirements.Developing strategies for the implementation of tests.Test planning.Preparing reports and documentation.Integrating automation tools.Develop Automation Framework for different platforms (CISCO/ARISTA/F5/Bluecat) Professional & Technical Skills: Creating Automated reports queried from the device console.Generate network utilization reports via automations.Determine the automation capabilities (e.g. APIs) of the products and platforms involved.Design workflow and inventories that will serve as the foundation for building an automation solution.Identify the problem to be solvedwhat needs to be automated and whyDevelop automated validation and testing procedures for network infrastructure.Passion for customer experience and successSolicitude in helping customers throughout their automation journey.A collaborative, team approach, working on internal and external efforts.The drive necessary to see a project through to completion.Experience automating network configuration deployment using modern scripting languages (e.g. JavaScript, Python/Ansible)Bachelors degree in information technology related field of study with a network/software engineering Understanding of network infrastructure and network hardware. LAN and WAN experienceMin 6 years of experience in network automation and programmability.Cisco Certified Devnet ProfessionalExperience with Data Analytics and Reporting tools such as Tableau and Power BI Additional Information:Familiar with Robotic Process Automation (RPA), SQL queries, REST API, PowerApps and Power AutomateExperience working in extremely large-scale computing infrastructures. Proven ability to work effectively across multiple teams. A 15 years full time education is required. Qualification 15 years full time educationBE
Posted 5 days ago
2.0 - 4.0 years
3 - 7 Lacs
Mumbai
Work from Office
Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Enterprise Network Operations Good to have skills : NAMinimum 2 year(s) of experience is required Educational Qualification : 15 years full time educationKey Responsibilities -Provide L2 Network Support and troubleshooting-Deliver the result by adhered to the defined processes like ISO 20000, ISO27001, BS25999-Flexibility towards working on shifts.-Good understand of the Network Architecture of the Organization and ability to deliver results as per the timelines.-Front End Internal, External, and client audits and work towards the closure of the findings. Technical Experience Mandatory--------------Strong technical knowledge on configuring and troubleshooting any of the firewalls preferably Juniper SRX or Palo Alto-Strong technical knowledge on configuring and troubleshooting Switching and Routing Additional Skills-------------------Knowledge on Cloud Technology-Knowledge on Scripting-Knowledge on Wireless Technology-SSL VPN Configuration and Troubleshooting Professional Attributes -Excellent verbal and written communication skills.-Customer handling skills and good interpersonal skills -Ability to take complete ownership of the tasks -High level of initiative and innovative ideas-Positive Attitude towards work-Ability to work as Team-Work independently with minimal assistance Additional Information -Certification on Cloud Technology Experience :2 to 4 yearsEducation:Any Degree or 3 Year Diploma Qualification 15 years full time education
Posted 5 days ago
3.0 - 5.0 years
5 - 9 Lacs
Navi Mumbai
Work from Office
Skill required: Network Billing Operations - Problem Management Designation: Network & Svcs Operation Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do We are seeking a detail-oriented and proactive Usage Assurance Analyst to join our team. The primary responsibility of this role is to ensure accuracy in revenue streams by performing thorough reconciliation processes between mediation systems and billers. The ideal candidate will be vigilant in identifying and resolving issues related to usage and revenue, ensuring a seamless experience for our customers.1.Reconciliation:Perform reconciliation between mediation systems and billers to ensure accuracy in revenue and usage data.2.Issue Identification:Highlight and report discrepancies related to usage and revenue to the concerned teams. Ensure that these issues are resolved promptly to avoid any customer impact.3.Switch Level Monitoring:Monitor switch levels closely to detect and resolve any anomalies in real-time, ensuring smooth operations.4.Billing Cycle Management:Track and manage all issues related to billing cycles. Ensure timely follow-up and resolution to maintain accurate and timely billing processes.5.Reporting:Prepare and maintain detailed reports on reconciliations, anomalies, and billing cycle issues for internal review and continuous process improvement.6. 3-4 years of experience in telecom billing, billing operations7. Strong understanding of telecom billing systems, revenue recognition principles, and regulatory requirements8. Collaborate with cross-functional teams including IT & operations to identify and resolve Usage assurance issues9.Conduct regular audits and reviews of billing systems, contracts, and processes to ensure compliance with regulatory requirements and industry standards.10. Develop and maintain key performance indicators (KPIs) to measure the effectiveness of Usage assurance activities and report on performance to senior management.11. Excellent analytical skills with a keen attention to detail and the ability to identify patterns and anomalies in large datasets. What are we looking for Qualifications:Bachelors degree.Strong analytical skills with the ability to identify discrepancies and resolve them efficiently.Experience in usage assurance, reconciliation processes, or billing in a telecom or financial services environment.Excellent communication skills, with the ability to liaise effectively with different teams.High attention to detail and the ability to manage multiple tasks simultaneously.Experience/Understanding with mediation systems and billing platforms.Knowledge of telecom networks and switch level monitoring.Proficiency in data analysis and reporting tools. Roles and Responsibilities: In this role you are required to do analysis and solving of lower-complexity problems Your day to day interaction is with peers within Accenture before updating supervisors In this role you may have limited exposure with clients and/or Accenture management You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments The decisions you make impact your own work and may impact the work of others You will be an individual contributor as a part of a team, with a focused scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation
Posted 5 days ago
15.0 - 20.0 years
3 - 7 Lacs
Nagpur
Work from Office
Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Enterprise Network Operations Good to have skills : NAMinimum 2 year(s) of experience is required Educational Qualification : 15 years full time educationKey Responsibilities -Provide L2 Network Support and troubleshooting-Deliver the result by adhered to the defined processes like ISO 20000, ISO27001, BS25999-Flexibility towards working on shifts.-Good understand of the Network Architecture of the Organization and ability to deliver results as per the timelines.-Front End Internal, External, and client audits and work towards the closure of the findings. Technical Experience Mandatory--------------Strong technical knowledge on configuring and troubleshooting any of the firewalls preferably Juniper SRX or Palo Alto-Strong technical knowledge on configuring and troubleshooting Switching and Routing Additional Skills-------------------Knowledge on Cloud Technology-Knowledge on Scripting-Knowledge on Wireless Technology-SSL VPN Configuration and Troubleshooting Professional Attributes -Excellent verbal and written communication skills.-Customer handling skills and good interpersonal skills -Ability to take complete ownership of the tasks -High level of initiative and innovative ideas-Positive Attitude towards work-Ability to work as Team-Work independently with minimal assistance Additional Information -Certification on Cloud Technology Educational Qualification:Any degree / 15 years of Full time education Qualification 15 years full time education
Posted 5 days ago
10.0 - 15.0 years
14 - 18 Lacs
Hyderabad
Work from Office
Project Role : Application Security Architect Project Role Description : Review and integrate all application requirements, involving security requirements. Review and integrate the application security technical architecture requirements. Provide input into final decisions regarding application security. Must have skills : Software Defined Network and Operations Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : A BTech Summary :-We are seeking a highly skilled and experienced Senior Infoblox Administrator with 10+ years of expertise in managing and optimizing Infoblox DDI (DNS, DHCP, and IP Address Management) solutions. The successful candidate will play a pivotal role in ensuring the stability, efficiency, and security of our network infrastructure. This role involves designing, implementing, and maintaining our Infoblox systems, as well as providing leadership and mentorship to junior team members.Roles Responsibilities:Should be able to resolve operational problem/Incident/SRShould go beyond the knowledge or past experience to resolve issuesExcellent written & verbal communication1. **Infoblox Management:** - Design, deploy, and manage Infoblox DDI solutions. Monitor and maintain DNS, DHCP, and IPAM systems for optimal performance. Ensure high availability and redundancy of Infoblox services.2. **Network Administration:** - Integrate Infoblox solutions with network infrastructure. Implement and manage DNS security features such as DNSSEC, RPZ, and DNS firewall. Coordinate with network teams to support IP address management and allocation.Technical Skills & Professional Skill:- 1. **Infoblox Management:** - Design, deploy, and manage Infoblox DDI solutions. Monitor and maintain DNS, DHCP, and IPAM systems for optimal performance. Ensure high availability and redundancy of Infoblox services.2. **Network Administration:** - Integrate Infoblox solutions with network infrastructure. Implement and manage DNS security features such as DNSSEC, RPZ, and DNS firewall. Coordinate with network teams to support IP address management and allocation.3. **Technical Support:** - Provide advanced troubleshooting and support for Infoblox-related issues. Conduct root cause analysis and implement corrective actions. Maintain and update Infoblox configurations and policies.4. **Project Management:** - Lead Infoblox-related projects from conception to completion. Collaborate with cross-functional teams to ensure project goals are met. Develop and maintain project documentation and reports.5. **Security and Compliance:** - Ensure Infoblox solutions comply with organizational security policies and regulatory requirements. Implement best practices for data protection and network security. Conduct regular security audits and vulnerability assessments.6. **Training and Mentorship:** - Provide guidance and mentorship to junior Infoblox administrators. Develop and deliver training sessions and documentation. Foster a culture of continuous learning and improvement.7- Provide advanced troubleshooting and support for Infoblox-related issues.8 - Conduct root cause analysis and implement corrective actions.9 - Maintain and update Infoblox configurations and policies.Additional information :Education 15 years .Location Hyderabad. Qualification A BTech
Posted 5 days ago
15.0 - 20.0 years
3 - 6 Lacs
Gurugram
Work from Office
Project Role : Operations Engineer Project Role Description : Support the operations and/or manage delivery for production systems and services based on operational requirements and service agreement. Must have skills : Network Security Operations Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Operations Engineer, you will support the operations and manage delivery for production systems and services based on operational requirements and service agreements. Your typical day will involve collaborating with various teams to ensure seamless operations, addressing any issues that arise, and implementing solutions to enhance system performance. You will engage in proactive monitoring and troubleshooting, ensuring that all systems are functioning optimally and meeting the established service levels. Your role will also include documenting processes and procedures to maintain operational efficiency and facilitate knowledge sharing among team members. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate training and development opportunities for junior team members to enhance their skills.- Monitor system performance and implement improvements to optimize operations. Professional & Technical Skills: - Must To Have Skills: Proficiency in Network Security Operations.- Strong understanding of firewall configurations and management.- Experience with intrusion detection and prevention systems.- Knowledge of security protocols and best practices.- Familiarity with incident response and recovery procedures. Additional Information:- The candidate should have minimum 5 years of experience in Network Security Operations.- This position is based at our Gurugram office.- A 15 years full time education is required. Qualification 15 years full time education
Posted 5 days ago
1.0 - 3.0 years
4 - 8 Lacs
Navi Mumbai
Work from Office
Skill required: Network Billing Operations - Problem Management Designation: Network & Svcs Operation Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Telecom background with good knowledge of revenue assuranceAnalyzing data to identify trends and opportunities for improvement in day-to-day process and enhance revenue recovery opportunitiesExpert knowledge of MS Office products (Excel, Access, PowerPoint)Good Analytical Skills / Effective communication and presentations skillsStrong planning, Critical Thinking & Creative problem-solving approach is expected What are we looking for Candidate should have strong interpersonal skills and stakeholder managementAbility to take initiative, work independently and self-motivated personPrevious experience in Revenue Assurance part will be an added advantage Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your expected interactions are within your own team and direct supervisor You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments The decisions that you make would impact your own work You will be an individual contributor as a part of a team, with a predetermined, focused scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation
Posted 5 days ago
3.0 - 5.0 years
18 - 22 Lacs
Pune
Work from Office
Job Title - S&C GN - Data Science Analyst Location:Bengaluru, Gurugram, Mumbai, Kolkata, Pune, Chennai, Hyderabad Must have skills:Machine Learning, Deep Learning, Gen AI, NLP, Python, R, AI, SQL Good to have skills: Experience in Graph Neural Networks (GNNs) for complex relational data modelling. Expertise in LLM Optimization, including fine-tuning, prompt engineering, and efficient deployment of Large Language Models. A track record of scientific publications or intellectual property generation demonstrating expertise in AI and data science. We are an innovative Data Science team specializing in the Contact Center domain, dedicated to transforming customer interactions through data-driven intelligence. As part of the Marketing Analytics team, we focus on optimizing contact center operations by leveraging machine learning, natural language processing (NLP), and advanced analytics. Our work involves analyzing customer conversations, predicting user behavior, and enhancing self-service capabilities to reduce call transfers and improve satisfaction. We build conversational AI models, real-time recommendation systems, and predictive analytics solutions that drive meaningful business impact. By integrating AI-driven insights with marketing strategies, we enable proactive customer engagement, personalized experiences, and operational efficiencies across various touchpoints. If you're passionate about applying data science to solve real-world customer experience challenges, this is the team for you! Professional & Technical Skills: As part of our Data Science team, you will play a key role in leveraging Generative AI and Machine Learning to enhance customer experiences and optimize contact center operations. Your responsibilities will include: Developing and fine-tuning Generative AI models to improve customer interactions, automate responses, and enhance self-service capabilities. Building and deploying ML models for various use cases, including intent classification, sentiment analysis, and predictive analytics . Customer segmentation and behavioral analysis to identify patterns, personalize recommendations, and drive targeted engagement strategies. Optimizing conversational AI workflows by improving intent recognition, response generation, and real-time decision-making . Analyzing large-scale customer interaction data to extract actionable insights and refine business strategies. Collaborating with cross-functional teams including engineering, product, and marketing to integrate AI-driven solutions into existing platforms. This role offers the opportunity to work on cutting-edge AI and data science techniques , driving real-world impact in the contact center space. About Our Company | AccentureQualification Experience & Educational Qualification: PhD with 1+ years of relevant experience, OR. Masters degree with 2+ years of experience, OR Bachelors degree with 3+ years of experience.
Posted 5 days ago
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