Application Support Lead (24x7 Operations) Kumaran Systems

12.0 - 18.0 years

18 - 32 Lacs

chennai

Remote

Job Title: Application Support Lead (24x7 Operations) Location (JOB) Chennai - Olympia Tech Your Work Location - REMOTE- Permanent Work from Home. Employment Type : Full-time, Shift-based (24x7) Lead Experience - 4 to 5 yrs in Lead role. Vertical / Domain - Finance or Trade Preferable. Role Overview We are seeking an experienced Application Support Lead to manage and guide a 15 to 20-member support team in a 24x7 environment. The ideal candidate will possess strong technical skills in application debugging (code-level), infrastructure, and database management, combined with proven leadership experience in managing shift operations, rosters, and SLA-driven deliverables. Key Responsibilities Provide advanced L2/L3 support for business-critical applications Debug application code in [ .NET/Python] to identify and resolve issues. Monitor and manage application performance, uptime, and availability. Collaborate with development teams for defect fixes and release management. Perform database queries, tuning, and troubleshooting Support infrastructure-related issues, including server, storage, and network components. Lead and mentor a 15 to 20-member team in a 24x7 support environment. Prepare and manage shift rosters, ensuring adequate coverage for all hours. Assign work, track progress, and ensure SLA adherence. Conduct performance reviews, skill-gap assessments, and training sessions for team members. Act as an escalation point for critical incidents and major outages. Work Environment 24x7 rotational shift operations. High-pressure, mission-critical application environment. On-call availability for urgent escalations. resumes can be shared with devika.raju@kumaran.com or WhatsApp - 8122770798

Posted 11 hours ago

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Cluster Leader Zenplus

3.0 - 7.0 years

2 - 4 Lacs

navi mumbai, mumbai (all areas)

Work from Office

Role & responsibilities Act as a single point of contact for field staff management . Activities & Responsibilities: Daily Checks: Contact every ambulance for availability in each shift. Contact the call center to track ambulance locations. Take corrective action as required and maintain records. Fleet Staff Management: Manage and confirm daily attendance reports to CDC. Coordinate with the Manager for reliever staff deployment. Inform field staff about overtime . Resolve field staff issues, monitor, and guide them to meet performance targets. Conduct field visits and audits to assess staff performance. Adherence to Norms & Policies: Monitor fuel expenses and ensure adherence to refueling policies. Record and investigate disparities in fuel consumption. Track ambulance-wise maintenance and inventory . Ensure availability of necessary supplies with field staff. Issue & Complaint Management: Gather complaints and feedback from CDC and clients. Discuss issues with field staff and take corrective actions. Maintain detailed complaint records for each ambulance. Medicines & Ambulance Audit: Track expired medicines and ensure proper disposal. Work with ambulance audit teams to resolve non-compliance. Preventive Maintenance & Upkeep: Coordinate with Maintenance Executives for scheduled servicing. Ensure ambulances undergo preventive upkeep as per plan. Monitor vendor performance , review invoices, and control expenses. Performance & Reporting: Meet all defined targets and performance metrics . Raise invoices for clients and follow up on payments . Do not depend on recruiters for driver hiringensure proactive staffing. Maintain daily records and share reports with the MIS Team. Preferred candidate profile Experience in Ambulance operations is preferred

Posted 1 week ago

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