1261 Rostering Jobs - Page 9

Roles & Responsibilities: Must have Product knowledge. SOPs on day-to-day operations, attendance tracking, rostering, vendor management, client management, escalation matrix, cash management & reporting format. Attend mandatory training sessions as & when held by the head office. Conducting operations training and ensuring that the team are competent in Operations. Understand & meet Client Services deliverables. To provide Training to vendor Staffs on POS operating process and to train the team on POS/ APP trouble shooting, Inventory management, Menu planning, Communication and Service acumen. Maintain MMRS and MOM. Prerequisites: Bachelors in any degree, preferably Bachelor's in Hotel Manag...

About The Role Skill required: Workforce Dialer - Workforce Management (WFM) Designation: Workforce Services Specialist Qualifications: Any Graduation Years of Experience: 7 to 11 years Language - Ability: English(International) - Expert What would you do? You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.strategic alignment of people and resources to business objectives in ways that optimize and automate scheduling and performance management based on agent availabil...

About The Role Skill required: Workforce Dialer - Workforce Management (WFM) Designation: Workforce Services Specialist Qualifications: Any Graduation Years of Experience: 7 to 11 years What would you do? You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.strategic alignment of people and resources to business objectives in ways that optimize and automate scheduling and performance management based on agent availability, forecast call volume, and revenue targets.An in...

About The Role Role based in BSv organisation. Leveraging deepening knowledge of one or more R2A processes (record, report, analyze etc), Record to Analyze Process Experts participate of in or lead the achievement of service levels, key measurement targets of the team and delivers a high quality and cost-effective service that drive compelling business outcomes. They support the delivery of a customer focused and compliant services through the adoption of frictionless finance, practice processes, technologies, methodologies which drive innovation and process improvements. Their domain expertise means they are responsible for processing non complext to complex transactions, resolving the stan...

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessfu...

Skill required: Workforce Dialer - Workforce Management (WFM) Designation: Workforce Services Specialist Qualifications: Any Graduation Years of Experience: 7 to 11 years Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace th...

Skill required: Workforce Dialer - Workforce Management (WFM) Designation: Workforce Services Specialist Qualifications: Any Graduation Years of Experience: 7 to 11 years Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace th...

Job Summary: The Support Operations Associate creates and manages frontline schedules for Customer Support, ensuring alignment with volume forecasts and proactively addressing staffing gaps. They adjust schedules in real time to handle call-outs or coverage changes, monitor adherence, and recommend intraday changes to maintain target response times. They may also oversee email/automated queues and route escalations appropriately. Key Responsibilities Create and manage Customer Support schedules (Calabrio) to meet service levels. Monitor real-time adherence and adjust intraday schedules as needed. Analyze volume trends to support forecasting and staffing model updates. Identify and resolve re...

As a Senior Operations Manager at our company in Raipur, you will play a crucial role in leading and managing day-to-day operations in call centre/BPO processes, ensuring operational excellence, and driving business outcomes. Your responsibilities will include: - Leading and managing day-to-day operations across multiple call centre/BPO processes (voice, non-voice, inbound, outbound, back-office). - Driving operational excellence by monitoring KPIs, SLAs, and client deliverables while ensuring high-quality service delivery. - Managing and mentoring Team Leaders, Operations Managers, and large teams of associates to achieve performance goals. - Partnering with clients, stakeholders, and inter...

About The Opportunity A fast-growing provider in customer experience and contact-center services with a strong technology backbone, serving global clients across 24x7 operations. We deliver high-quality, mission-critical support using modern HR systems and data-driven people practices to maximise operational performance. Role Deputy Manager — HR Business Partner (Night Shift) | On-site | India Role & Responsibilities Act as the primary HR Business Partner for assigned night-shift operations—drive people strategies that align with operational KPIs and business outcomes. Lead employee relations and case management for night-shift teams, including investigations, disciplinary actions, and confl...

About The Opportunity A fast-growing provider in customer experience and contact-center services with a strong technology backbone, serving global clients across 24x7 operations. We deliver high-quality, mission-critical support using modern HR systems and data-driven people practices to maximise operational performance. Role Deputy Manager — HR Business Partner (Night Shift) | On-site | India Role & Responsibilities Act as the primary HR Business Partner for assigned night-shift operations—drive people strategies that align with operational KPIs and business outcomes. Lead employee relations and case management for night-shift teams, including investigations, disciplinary actions, and confl...

Work From Office What We Offer: Canteen Subsidy Night Shift allowance as per process Health Insurance Tuition Reimbursement Work-Life Balance Initiatives Rewards & Recognition What Youll Be Doing: Monitors queue spikes, breaks and aux usage of agents. Ensuring that the queue is well-managed by relaying real-time concerns on AUX time reporting to Supervisors/Floor managers on the floor. Sends day-end reports to management team Monitors and report real time schedule & Shrinkage adherence and reports non-compliance if any Reports intra-day schedule changes to the Supervisors/Manager. i.e., same day callouts and develops a plan to meet schedule requirements. Works with WFM to ensure hourly, real...

Analyzes contact center trends, including call volume, call patterns, staff productivity, attrition rates, and resource allocation. Conducts call pattern forecasting and schedule planning activities to help meet business unit objectives. May recommend operational improvements. Uses analysis results to forecast call arrival and build staffing and scheduling plans to meet business unit goals and objectives.Positions on this level are fully proficient in executing established standards. Works independently within set frames and follows set course. Has a knowledge base typically acquired from a professional/university degree and approximately 1-2 years of practical professional experience in a p...

About The Job Role Role based in BSv organisation. Leveraging deepening knowledge of one or more R2A processes (record, report, analyze etc), Record to Analyze Process Experts participate of in or lead the achievement of service levels, key measurement targets of the team and delivers a high quality and cost-effective service that drive compelling business outcomes. They support the delivery of a customer focused and compliant services through the adoption of frictionless finance, practice processes, technologies, methodologies which drive innovation and process improvements. Their domain expertise means they are responsible for processing non complext to complex transactions, resolving the ...

About The Job Role Role based in BSv organisation. Leveraging expert knowledge of Process Invoiceing, The Process Invoicing Process Experts participate of in or lead the achievement of service levels, key measurement targets of the team and delivers a high quality and cost-effective service that drive compelling business outcomes. They ensure the delivery of a customer focused and compliant services through the adoption of frictionless finance, practice processes, technologies, methodologies which drive innovation and process improvements. They will manage the contract on a daily basis including operations and finance and complex operational issues and ensure that operations are run accordin...

About The Job Role Role based in BSv organisation. Leveraging expert knowledge of Process Invoiceing, The Process Invoicing Process Experts participate of in or lead the achievement of service levels, key measurement targets of the team and delivers a high quality and cost-effective service that drive compelling business outcomes. They ensure the delivery of a customer focused and compliant services through the adoption of frictionless finance, practice processes, technologies, methodologies which drive innovation and process improvements. They will manage the contract on a daily basis including operations and finance and complex operational issues and ensure that operations are run accordin...

Oversees and has full responsibility over all operational support aspects of the contact center. Must facilitate and monitor all workforce planning issues, including staffing, scheduling and forecasting systems, and policy and procedure. May monitor the implementation and execution of all training programs across the contact center. Oversees all aspects of contact center quality issues and support systems implementation and management. May be responsible for multiple contact centers.Positions on this level are fully proficient in executing established standards. Works independently within set frames and follows set course. Has a knowledge base typically acquired from a professional/universit...

Oversees and has full responsibility over all operational support aspects of the contact center Must facilitate and monitor all workforce planning issues, including staffing, scheduling and forecasting systems, and policy and procedure May monitor the implementation and execution of all training programs across the contact center Oversees all aspects of contact center quality issues and support systems implementation and management May be responsible for multiple contact centers Positions on this level are fully proficient in executing established standards Works independently within set frames and follows set course Has a knowledge base typically acquired from a professional/university degr...

• Faculty Scheduling and Resource Utilization (Classrooms and Staff) • Batch formation and filing of mandatory documents for students • Distribution of courseware to students • Students Grooming Inspection • Supporting activities related to placements • Managing student fee collections • Preparing daily reports on training delivery and placements • Managing student certification process. • Ensuring high student attendance and reducing dropouts • Upselling via student referrals • Holding timely parent-teacher meetings • Conducting student engagement activities Roles and Responsibilities • Faculty Scheduling and Resource Utilization (Classrooms and Staff) • Batch formation and filing of mandat...

• Faculty Scheduling and Resource Utilization (Classrooms and Staff) • Batch formation and filing of mandatory documents for students • Distribution of courseware to students • Students Grooming Inspection • Supporting activities related to placements • Managing student fee collections • Preparing daily reports on training delivery and placements • Managing student certification process. • Ensuring high student attendance and reducing dropouts • Upselling via student referrals • Holding timely parent-teacher meetings • Conducting student engagement activities Roles and Responsibilities • Faculty Scheduling and Resource Utilization (Classrooms and Staff) • Batch formation and filing of mandat...

• Faculty Scheduling and Resource Utilization (Classrooms and Staff) • Batch formation and filing of mandatory documents for students • Distribution of courseware to students • Students Grooming Inspection • Supporting activities related to placements • Managing student fee collections • Preparing daily reports on training delivery and placements • Managing student certification process. • Ensuring high student attendance and reducing dropouts • Upselling via student referrals • Holding timely parent-teacher meetings • Conducting student engagement activities Roles and Responsibilities • Faculty Scheduling and Resource Utilization (Classrooms and Staff) • Batch formation and filing of mandat...

• Faculty Scheduling and Resource Utilization (Classrooms and Staff) • Batch formation and filing of mandatory documents for students • Distribution of courseware to students • Students Grooming Inspection • Supporting activities related to placements • Managing student fee collections • Preparing daily reports on training delivery and placements • Managing student certification process. • Ensuring high student attendance and reducing dropouts • Upselling via student referrals • Holding timely parent-teacher meetings • Conducting student engagement activities Roles and Responsibilities • Faculty Scheduling and Resource Utilization (Classrooms and Staff) • Batch formation and filing of mandat...

• Faculty Scheduling and Resource Utilization (Classrooms and Staff) • Batch formation and filing of mandatory documents for students • Distribution of courseware to students • Students Grooming Inspection • Supporting activities related to placements • Managing student fee collections • Preparing daily reports on training delivery and placements • Managing student certification process. • Ensuring high student attendance and reducing dropouts • Upselling via student referrals • Holding timely parent-teacher meetings • Conducting student engagement activities Roles and Responsibilities • Faculty Scheduling and Resource Utilization (Classrooms and Staff) • Batch formation and filing of mandat...

• Faculty Scheduling and Resource Utilization (Classrooms and Staff) • Batch formation and filing of mandatory documents for students • Distribution of courseware to students • Students Grooming Inspection • Supporting activities related to placements • Managing student fee collections • Preparing daily reports on training delivery and placements • Managing student certification process. • Ensuring high student attendance and reducing dropouts • Upselling via student referrals • Holding timely parent-teacher meetings • Conducting student engagement activities Roles and Responsibilities • Faculty Scheduling and Resource Utilization (Classrooms and Staff) • Batch formation and filing of mandat...

• Faculty Scheduling and Resource Utilization (Classrooms and Staff) • Batch formation and filing of mandatory documents for students • Distribution of courseware to students • Students Grooming Inspection • Supporting activities related to placements • Managing student fee collections • Preparing daily reports on training delivery and placements • Managing student certification process. • Ensuring high student attendance and reducing dropouts • Upselling via student referrals • Holding timely parent-teacher meetings • Conducting student engagement activities Roles and Responsibilities • Faculty Scheduling and Resource Utilization (Classrooms and Staff) • Batch formation and filing of mandat...