520 Rostering Jobs - Page 9

Location: Onsite – Ashram Road, Ahmedabad, India Job Type: Full-time Working Hours (Aligned with Australian Time Zones): April to September: Monday to Friday – 5:00 AM to 2:00 PM IST October to March: Monday to Friday – 4:00 AM to 1:00 PM IST Saturday: 7:30 AM to 11:30 AM IST Leave Entitlement: 18 annual leaves (inclusive of all types), accrued on a pro-rata basis (1.5 days/month) Salary Range: Up to ₹80,000 per month + KPI-based performance bonus About Us Santecare Fast Pvt Ltd is a subsidiary of an Australian business entity, a Melbourne-based disability service provider. We specialise in managing various aspects of disability care services, including rostering, compliance, recruitment, accounts, and facility management. Our India-based back office efficiently handles these functions, serving as a crucial support system for our operations in Australia. We are seeking a proactive and detail-oriented professional to join our team as a Roster Admin and Facility Manager. This is an onsite role, ideal for candidates based in Ahmedabad who can align with our operational hours. Role Overview: The Senior Manager – Ops, L&D & Campaigns will play a pivotal role in managing operations, overseeing learning and development programs, leading strategic marketing initiatives, and ensuring cross-functional alignment between India and Australia teams. This leadership role requires a blend of operational acumen, people management, and commercial insight to support CareFast’s continued growth and service excellence. Key Responsibilities:1. Operations Management - Oversee day-to-day business operations from the India office ensuring alignment with Australian counterparts. - Create and implement SOPs and process improvements to boost efficiency and accountability. - Monitor KPIs and operational performance metrics, identify areas for optimization. 2. Learning & Development - Design and execute training and development plans tailored for India-based teams. - Conduct needs assessments, coordinate upskilling programs, and measure training effectiveness. - Ensure alignment of learning initiatives with organizational goals and compliance needs. 3. Recruitment & HR Support - Drive end-to-end recruitment for Indian roles and support frontline staff recruitment processes for Australia. - Oversee onboarding, induction, and performance management documentation across regions. - Coordinate with compliance teams to maintain accurate HR records and contracts. 4. Marketing & Campaign Management - Plan and execute internal and external marketing campaigns across digital, social, and email platforms. - Collaborate with design/content teams to produce engaging materials aligned with brand identity. - Track and report campaign effectiveness; optimize based on performance analytics. 5. Financial & Commercial Oversight - Assist with India-based budgeting, cost tracking, and monthly financial reporting. - Liaise with Australian finance teams to align on payroll, invoicing, and compliance metrics. 6. Stakeholder & Team Leadership - Manage cross-functional teams in India and maintain active coordination with Australian leadership. - Provide guidance, mentorship, and performance reviews for India-based staff. - Maintain strong communication channels across departments and geographies. Ideal Candidate Profile: - Education: Bachelor's degree in Business, Marketing, HR, or related discipline; MBA preferred - Experience: 7–10 years in multi-functional operations, L&D, marketing, or HR; international coordination is a plus - Skills & Attributes: Proven leadership and stakeholder management Proficiency in CRM, automation tools, and HRMS platforms Strong documentation, reporting, and process implementation ability Excellent English communication skills and cultural adaptability Why Join CareFast? - Play a key role in scaling operations across India-Australia functions - Work with a forward-thinking, compliance-driven, and transparent organization - Be part of a culture that values improvement, collaboration, and meaningful impact - Lead a high-impact team with visibility across leadership and decision-making layers How to Apply: Send your resume to askhr@santecare.in Subject Line: “Application for Senior Manager – Ops, L&D & Campaigns” Job Type: Full-time Pay: Up to ₹80,000.00 per month Benefits: Paid time off Application Question(s): How many years of experience do you have in business operations or cross-functional management? Have you previously managed Learning & Development (L&D) programs? Are you comfortable working early morning shifts (between 4:00 AM – 2:00 PM IST)? Have you worked with any Australian or international stakeholders in a managerial capacity? Work Location: In person

About the Role- As Blinkit expands its delivery team, we’re looking for enthusiastic individuals dedicated to elevating our delivery service. If you have excellent problem-solving abilities, strong communication skills, and experience in managing teams, along with a flair for analytical thinking, we want to hear from you. Join us to help enhance and grow our delivery network, ensuring exceptional service for our customers. What you will do- ● Assist in overseeing daily operations of the express store, ensuring smooth functioning and high standards of service. ● Help manage and train store staff, handle scheduling and rostering, and ensure effective team performance. ● Oversee inventory levels and ensure accurate record-keeping to maintain optimal stock levels. ● Address customer inquiries and issues, and ensure a positive shopping experience by maintaining high service standards. ● Implement and monitor store processes to improve efficiency, optimize workflows, and enhance overall store performance. ● Requirements- ● Minimum qualification - Graduation ● 1-3 years of experience (preferably in e-commerce, Logistics or supply-chain Management) ● Strong analytical and problem-solving skills. ● Excellent communication and negotiation abilities. ● Leadership and team management experience.

🔹Company Name- EW Shopping. 🔹Job Title: HR Manager 🔹Industry: E-Commerce 🔹Location: Sector-16, Noida. 🔹Salary: ₹35,000 - ₹40,000 per month 📌About the Company: We are a leading player in the e-commerce industry, providing top-notch services to millions of customers globally. 📌Job Description: As the HR Manager for our EW Shopping courier, you will be responsible for overseeing all aspects of human resources practices and processes. You will be instrumental in managing employee relations, recruitment, talent management, performance management, compliance, and training within a fast-paced, service-oriented environment. Your leadership will support our employees and ensure our company remains a great place to work, enhancing productivity and operational efficiency. 📌Key Responsibilities: 🔹Recruitment & Staffing: Oversee the recruitment process for all positions within the courier/logistics team, from drivers to administrative roles. Develop and execute recruitment strategies, including job postings, interviews, background checks, and onboarding processes. Manage relationships with external recruitment agencies and job boards. 🔹Employee Relations: Serve as the first point of contact for employee concerns, grievances, and conflict resolution. Ensure the work environment is safe, respectful, and free from discrimination or harassment. Mediate and resolve employee disputes to maintain a positive and productive work culture. 🔹Training & Development: Develop and implement training programs aimed at improving employee performance and operational knowledge. Foster a culture of continuous improvement by ensuring employees receive the necessary tools, knowledge, and resources. Organize safety and compliance training specific to the courier and logistics industry. 🔹Performance Management: Conduct regular performance reviews, provide feedback, and implement improvement plans where necessary. Support managers in setting and achieving team performance goals. Establish recognition programs to reward top performers and ensure employee satisfaction. 🔹Compliance & Legal: Ensure compliance with all relevant labor laws, transportation regulations, and health & safety requirements. Maintain accurate employee records in line with legal and company policies. Keep up to date with industry standards and HR best practices to ensure the company remains compliant. 🔹Compensation & Benefits: Manage the company’s payroll, benefits programs, and performance bonuses. Review and recommend adjustments to compensation packages to remain competitive in the marketplace. Handle employee queries related to benefits, compensation, and payroll issues. 🔹Strategic HR Initiatives: Develop and implement HR strategies that align with the company’s overall goals and vision. Provide data-driven insights and recommendations to improve employee retention, morale, and productivity. Work closely with leadership to ensure HR initiatives support the company's growth and operational efficiency. 📌 Experience & Qualifications: Experience: 🔹5 years to 7 years of experience in HR Manager with an e- commerce or FMCG industry. 🔹Manpower planning for warehouse, delivery, logistics operations 🔹Handling blue-collar and field staff HR operations 🔹High-volume recruitment (delivery agents, sorters, warehouse staff) 🔹Shift management, rostering, attendance systems 🔹Labor law compliance (ESIC, PF, Gratuity, Minimum Wages) 🔹Handling contract labor and third-party vendors 🔹Attrition control and employee engagement in non-desk roles 🔹Fleet staff management (drivers, delivery boys) Qualification: 🔹Post- Graduation with specialization in Human Resource. (Familiar with advanced Excel or other certification courses in HR). 📌Technical Skills: 🔹HRMS / Payroll Software – e.g., Greyt HR, Zoho People, SAP SuccessFactors, Keka 🔹Attendance & Biometric Systems – Managing shift-based attendance for a large workforce 🔹Excel Proficiency – Data management, attrition analysis, shift tracking, salary inputs 🔹Recruitment Portals – Naukri, Apna, WorkIndia, Indeed for blue-collar hiring 🔹Compliance Tools – Handling labor compliance documentation, contract workforce legalities 🔹MIS Reporting – HR dashboards, manpower reports, headcount tracking 🔹Performance Tracking Tools – For field staff KPIs (e.g., delivery TAT, returns, behavior) 📌Soft Skills: 🔹Communication Skills – Clear and concise interaction across roles from labor to leadership 🔹Conflict Resolution – Handling grievances of field staff, especially related to wages, workload, and shifts 🔹Leadership – Leading HR teams across hubs/branches, motivating operational staff 🔹Empathy – Dealing with frontline delivery personnel and understanding on-ground challenges 🔹Time Management – Balancing daily firefighting with long-term strategic tasks 🔹Adaptability – Working in dynamic, high-pressure logistics environments 🔹Problem Solving – Addressing attendance manipulation, delivery boy attrition, etc. 🔹Team Collaboration – Working closely with hub managers, dispatch teams, and vendors 📌Why Join Us? 🔹Competitive salary with a dynamic, growth-oriented work culture. 🔹Opportunity to work with an innovative and global e-commerce giant. 🔹Supportive team environment where learning and career growth are encouraged.

Job Title: Cluster Manager – Gamepoint Role Summary: The Cluster Manager will be responsible for overseeing the operations and performance of multiple Gamepoint sports centers within an assigned region. This includes managing center heads, driving business goals, ensuring high-quality customer service, coaching standards, facility upkeep, and smooth daily operations. Key Responsibilities: 🏢 Operational Management Supervise daily operations across multiple centers (2–5 branches). Ensure timely opening/closing, cleanliness, and readiness of all facilities. Monitor inventory, facility maintenance, and equipment requirements at all centers. 👥 Team & Staff Management Supervise and support Center Heads, coaches, GREs (Guest Relations Executives), and support staff. Ensure proper rostering, attendance, and shift planning. Conduct regular team meetings, staff training, and performance evaluations. 📈 Business & Revenue Growth Drive membership sales, book-n-play revenues, and coaching enrollments. Ensure achievement of center-wise monthly and quarterly targets. Support business development and marketing initiatives in the region. 🤝 Customer Experience Handle escalated customer concerns professionally and ensure quick resolution. Guide center teams to maintain high service and coaching standards. Conduct periodic audits of parent interaction, trial sessions, and class feedback. 📊 Reporting & Compliance Share weekly/monthly MIS reports on revenue, expenses, enrollments, and issues. Monitor and enforce compliance to company policies and processes. Maintain accurate documentation for center operations and HR records. 🎯 Event & Program Execution Coordinate inter-center events, tournaments, and seasonal camps. Support roll-out of new programs, coaches training, and curriculum adherence. Requirements: 3–6 years of experience in managing multi-location operations (preferably in sports, fitness, or hospitality sectors). Strong leadership and people management skills. Good understanding of sports academy/coaching operations. Excellent communication in English, Telugu, and Hindi. Willingness to travel across centers in the assigned cluster.

The ideal candidate should have a minimum of 2 years of experience in Workforce Management. You should possess strong skills in RTA, Real Time Analyst, IEX, Avaya CMS, Planning, Rostering, and Scheduling. The job is based in Bangalore with an annual CTC of 6 LPA. The candidate should be available to start immediately and must be a graduate. The job follows a 5-day working schedule with 24/7 shifts. The responsibilities include WFO tasks such as real-time monitoring, schedule adherence, and optimizing workforce efficiency. The candidate should be familiar with workforce management tools and techniques to ensure smooth operations. In addition to the base salary, the company provides benefits such as Provident Fund. The candidate should be willing to work on weekends and night shifts and will receive a shift allowance for the same. The preferred candidate will have a total of 2 years of work experience. This is a full-time, permanent position that requires in-person work at the designated location in Bangalore. If you meet the requirements and are interested in this opportunity, please contact us via email at nehagenesis021@gmail.com.,

Role & responsibilities: Day to Day store operations Driving the sales targets parameters & achieving the same. Customer delight, Maintaining & elevating service standards. Customer contentions handling & service recovery. Hygiene & Upkeep of the lounges. Ensuring proper grooming of staffs. Driving the P&L & Establishing effective Cost control strategies. Banking & reconciliations of various pay modes. Lounge level MIS Report generation. Ensuring Vigilance & loss prevention. Staff Deployment /Management by establishing Duty Roster well in advance. Daily Briefing of the team & documentation of same. Monthly review of the store team & suggesting improvements. Recruitment of team members & Retention of Team Members. Inventory Management forecasting / par stock/ indenting. SOP implementation & adherence. Taking care of Repair & maintenance of the store. Establishing & adherence to Preventive maintenance schedule. In-store, Out-store Events Management. Safety & Security of the overall lounge. On Job training of the team. Preferred candidate profile : Hotel Management Preferred

Role based in BSv organisation. Leveraging deepening knowledge of one or more R2A processes (record, report, analyze etc), Record to Analyze Process Experts participate of in or lead the achievement of service levels, key measurement targets of the team and delivers a high quality and cost-effective service that drive compelling business outcomes. They support the delivery of a customer focused and compliant services through the adoption of frictionless finance, practice processes, technologies, methodologies which drive innovation and process improvements. Their domain expertise means they are responsible for processing non complext to complex transactions, resolving the standard process related issues, preparation and finalization of the period and close activities and reporting (including the interactions with Clients Financial Controllers) and performing the reconciliations. - Grade Specific Entry and mid-Junior level in a Finance Administration roleStrong team player with the ability to build good relationships with their stakeholders.Able to act on own initiative with regular supervision. Understands when to seek guidance/escalateSupports experienced Finance specialists delivering progress reporting, task management and documentation for Finance activity

Who We Are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. See yourself at Twilio. Join the team as our next Technical Support Engineer 2 (Email, EMEA) Who We Are & Why We’re Hiring Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences. Although we're headquartered in San Francisco, we're on a journey to becoming a globally antiracist company that supports diversity, equity & inclusion wherever we do business. We employ thousands of Twilions worldwide, and we're looking for more builders, creators, and visionaries to help fuel our growth momentum. About The Job This position is needed to support our customers’ use of the Twilio platform, and help customers get the best experience from Twilio’s products. You will function as the voice of Twilio to our customers and partners, and operate as a subject matter expert for Twilio’s APIs and SDKs. This role reports to a Manager, Technical Support and will be based in our new Bengaluru office. This position requires working in a shift. The current shift timings for shift based roles supporting our EMEA customers is 12 PM -9 PM or 1 PM - 10 PM IST. This position also includes rostering. Rosters will be of a 5 day work week, and could include one or both weekend days. (Mon-Fri, Tue-Sat or Sun-Thu). Responsibilities In this role, you will: WEAR THE CUSTOMER’S SHOES: Use your strong technical and diplomatic skills to address customer issues and provide customer feedback to Twilio’s Product and Engineering teams. Be ready to assist our customers when they need us. This position may require working an irregular shift, including the weekend (Shifts are subject to change based on evolving team and customer needs). BE INCLUSIVE: Work with our customers' and partners' developers, architects, and support personnel to resolve complex problems with potentially very costly and far-reaching consequences. BE AN OWNER: Collaborate with your teammates and the Twilio Product and Engineering teams via Slack as well as filing JIRAs to report reproducible bugs. WRITE IT DOWN: Review and contribute to internal knowledge bases and external technical resources to stay current on industry shifts and standards. Qualifications Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! Required Overall 2+ years experience, with deep understanding of Email infrastructure such as Mail User Agent(MUA) Message Transfer Agent (MTA) Good knowledge of RESTful technology, previous work with APIs and ability to understand and solve issues with cloud solutions. Good understanding of protocols - encryption-based Internet security protocol such as SSL, TLS and Communication protocol SMTP. Bonus: Knowledge on Email protocols POP3 and IMAP and Client- Server protocol such as Tenet would be a HUGE plus. Skills in troubleshooting network connectivity issues, with an understanding of TCP/UDP, and basics of SSL/TLS. High competency in communicating complex technical issues to both technical and non-technical audiences via phone or email mediums. Ability to stand in the customer’s shoes and demonstrated dedication to the customer experience. Excellent written and verbal communication skills. Excellence in task prioritization and evaluation of situational urgency. Desired Advanced time management skills, ability to work well under pressure, and proficiency at developing workflows to increase troubleshooting efficiency while still following standard processes and procedures. Ability to influence and build effective working relationships with all levels of the organization. Interest in utilizing customer feedback to identify and drive improvements in our products. Basic understanding of Curl command, Webhook. Basic SQL knowledge to query data from snowflake Location This role will be based remotely in India (Karnataka, Tamil Nadu, Telangana, Maharashtra, Delhi) What We Offer There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions. Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Roles and Responsibilities Manage international process team, ensuring efficient operations and meeting SLAs. Oversee AHT, shrinkage control, attrition management, KPIs (KRA), CSAT, and customer service operations. Develop strategies to reduce shrinkage and improve overall performance metrics. Collaborate with cross-functional teams to resolve issues and implement process improvements. Ensure compliance with US process standards and maintain high levels of quality assurance. Contact - Neelam HR - 9594690866 Email - Neelam.Shahu@teleperformancedibs.com

The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Mandatory Skills: Institutional_Finance_Buy_Side_Others. Experience: 1-3 Years.

Who are WebBeds? WebBeds is the fastest growing and most significant accommodation supplier to the travel industry. We are a global company offering ground services (hotels, transfers, tours, activities) to travel professionals. Our products help our partners and customers to create amazing Travel experiences. Our Products range from a Retail Online platform, Integration Connectivity hub and distribution APIs to name but a few and our systems are 100% cloud hosted processing up to 5.0bn search requests daily. We deliver amazing outcomes using leading edge technology through innovative and creative thinking. WebBeds is a subsidiary of Web Travel Group (ASX: WEB) – an ASX 200 listed company operating a global digital travel business. What makes us stand out? We are a wholesale global travel organisation We have 1500+ people speaking 50+ languages in 120+ cites across 50+ countries We partner with over 430,000 properties in more than 15,000 destinations We work with more than 44,000 travel companies in 139 source markets We have an amazing Technology team focused on delivering valuable outcomes using innovative tech and creative & lateral thinking. As a Customer Service Team Leader at WebBeds plays a crucial role in leading and managing a team of customer service agents to deliver exceptional service to our clients and partners. The purpose of this role is to provide direction, support, and guidance to the team, ensuring service level agreements are met and customer satisfaction is achieved. The Customer Service Team Leader is responsible for driving team performance, fostering a positive work environment, and continuously improving customer service operations. By effectively leading the team, the Customer Service Team Leader contributes to the overall success of the customer service department and helps achieve the company's mission of providing exceptional and consistent service to delight our clients, suppliers, and partners. Key Responsibilities Lead and manage a team of customer service agents and senior customer service agents, providing direction, support, and guidance to ensure exceptional service delivery Monitor team and individual performance, setting clear performance goals and KPIs aligned with company objectives Conduct regular team meetings and coaching sessions to provide feedback, address performance gaps, and promote continuous improvement Real time monitoring for both the team availability and for the received flow on the different queues Giving the correct directions to the team of how to work in a smarter way to get customer’s queries handled and resolved timely and in the most efficient way Giving the tips and tricks to the team about how to reach the maximum customer satisfaction Handle escalated customer inquiries or complaints, demonstrating effective problem-solving skills and conflict resolution abilities Collaborate with other departments and stakeholders to ensure seamless coordination and resolution of customer issues Utilize data and performance metrics to analyse trends, identify areas for improvement, and implement strategies to enhance customer service operations Develop and maintain standard operating procedures (SOPs) to ensure consistency and efficiency in service delivery Assist in the recruitment and selection process for new customer service team members, conducting interviews and providing input Collaborate with the management team to develop strategies, goals, and objectives for the customer service department Promote a culture of accountability, ownership, continuous improvement, and collaboration within the team Set the rostering and ensure a good coverage 24X7 The skills we would like to see in your suitcase: Solid understanding of customer service principles and best practices Proficient in using customer service software and systems Knowledge of customer service metrics and KPIs Familiarity with standard operating procedures (SOPs) in a customer service environment Knowledge of industry trends and emerging technologies in customer service Proven experience in a customer service leadership role, preferably within the travel or hospitality industry. Excellent leadership and people management skills, with the ability to motivate, coach, and develop team members. Excellent communication skills, both verbal and written, with the ability to effectively convey information and instructions. Exceptional problem-solving abilities, with a proactive and solution-oriented approach. Strong analytical skills, with the ability to analyse data, identify trends, and make data-driven decisions. Excellent organizational and time management skills, with the ability to prioritize and delegate tasks effectively. Ability to work collaboratively with other departments and stakeholders to achieve common goals. Result-oriented mindset, with a focus on achieving targets and delivering exceptional customer service. Flexibility to work varying hours and weekends, as required in a 24/7 customer service operation. Demonstrated ability to handle escalated customer inquiries or complaints with professionalism and empathy. Proven record of accomplishment in driving team performance and meeting or exceeding service level agreements (SLAs). Ability to foster a positive and collaborative team environment, promoting teamwork, open communication, and a customer-focused mindset. Strong leadership qualities, including accountability, ownership, and a focus on continuous improvement. Ability to handle multiple priorities and work under pressure in a fast-paced environment. Key Measures Set KPIs QA scores Adherence to external and internal SLAs Adherence to the Business objectives and delivery of personal objectives Timeliness of deliverables Customer Satisfaction or NPS through survey Employee Engagement Employee Retention Coaching and Development: Effectiveness of coaching and development programs provided to team members, including their skill improvement and performance growth Workload Management: Ensure calls and tickets are being handled efficiently to avoid aging tickets and abandoned calls Escalation Management: Ability to handle escalated customer issues and complaints effectively and in a timely manner Team Collaboration: Level of collaboration and teamwork within the team, including cross-functional collaboration with other departments Why choose us as your next destination? We are super proud of our dedicated team of friendly, energetic & passionate professionals. Our people are key to the success of our business & everybody at WebBeds has their own unique role to play as we continue to drive the company forward. Over 50 different languages are spoken by our workforce, but whether working from offices in Dubai or London or out in the field in Johannesburg or Buenos Aires, we all share the common goal to take pride in what we do & to deliver our partners with unbeatable service & support. International highly skilled group of experts from all around the globe 🌎 Dynamic environment with the chance to grow, influence & impact change ⚡ Disruptive, fast-growing market leader within travel & endless possibilities 💼 Culture built on collaboration🤝 empowerment and innovation 💡 Find out more about the WebBeds business at www.webbeds.com -

Job Title: Yard & Wharf Operations Executive Department: Yard and Vessel Operations Reports To: Shift Manager / Duty Superintendent Experience Required: 2–5 years in Yard/Port/Container Terminal Operations Educational Qualification: Diploma/Degree in Logistics, Mechanical/Marine Engineering, or related fields Role Summary: The Yard & Wharf Operations Executive is responsible for effective monitoring and management of yard and vessel operations including equipment, manpower, and system updates. The role plays a critical part in ensuring safety, productivity, compliance, and smooth handling of container movement through optimized resource deployment and real-time operational oversight. Key Responsibilities: Yard & Vessel Operations Monitor and manage yard equipment and operators during the shift to ensure optimal performance. Ensure safe, timely, and efficient container handling operations both in the yard and at the wharf as per the operational plan. Supervise vessel berthing, sailing, and equipment coordination (e.g., STS, RTGs). Oversee loading/unloading operations as per the planned stowage and timelines. Resource Optimization Minimize unproductive moves through timely intervention and monitoring. Ensure optimum usage of available equipment (e.g., STS cranes, forklifts) and manpower. Plan and execute micro-level rostering of equipment operators, checkers, and support teams. Safety, Quality, and Compliance Enforce adherence to health, safety, environment (HSE), and operational policies. Act as On-Scene Commander in case of emergencies related to safety/security. Contribute to MICT’s Quality, Health, Safety, Environmental, and Supply Chain Security standards. System & Documentation Ensure timely and accurate system updates (RDT, TOS, manual logs). Maintain proper usage and care of IT and operational equipment. Support in customs formalities, custodianship, and ensure operational data accuracy. Operational KPI & Performance Ensure achievement of operational KPIs related to productivity, turnaround time, safety, and efficiency. Monitor and support the achievement of daily/weekly/monthly operational and business targets. Provide input for continuous improvement, innovation, and process development projects. Stakeholder Coordination Support the Shift Manager / Duty Superintendent in shift management tasks. Coordinate with cross-functional teams to ensure smooth operation during vessel and yard activities. Maintain close liaison with surveyors, logistics staff, and third-party contractors for seamless flow. Key Competencies & Skills Required: Good understanding of container terminal operations and logistics Hands-on experience with TOS, RDT, or other yard operation systems Strong planning and people management skills Familiarity with safety practices, emergency procedures, and compliance norms Effective communication and team coordination abilities

About The Role Skill required: Workforce Dialer - Workforce Management (WFM) Designation: Workforce Services Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years Language - Ability: English(International) - Expert About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.strategic alignment of people and resources to business objectives in ways that optimize and automate scheduling and performance management based on agent availability, forecast call volume, and revenue targets.An institutional process that maximizes performance levels and competency for an organization. The process includes all the activities needed to maintain a productive workforce, such as field service management, human resource management, performance and training management, data collection, recruiting, budgeting, forecasting, scheduling and analytics. What are we looking for Workforce AnalyticsWorkforce Experience AnalyticsAdaptable and flexibleAgility for quick learningAbility to work well in a teamWritten and verbal communicationCollaboration and interpersonal skillsMicrosoft ExcelMicrosoft PowerPoint Roles and Responsibilities: In this role you are required to do analysis and solving of increasingly complex problems Your day to day interactions are with peers within Accenture You are likely to have some interaction with clients and/or Accenture management You will be given minimal instruction on daily work/tasks and a moderate level of instruction on new assignments Decisions that are made by you impact your own work and may impact the work of others In this role you would be an individual contributor and/or oversee a small work effort and/or team Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Job Summary A dual-role professional responsible for overseeing end-to-end employee transport operations and ensuring efficient facility management. This includes Fleet & Drivers management, vendor coordination, cost optimization, safety compliance, and delivering seamless support services to internal stakeholders. Key Responsibilities Transport Management Manage day-to-day employee transportation operations including cabs, shuttles, and last-mile metro connectivity. Route planning, rostering, and shift management for 24x7 operations. Monitor GPS/tracking systems, ride schedules, and employee feedback. Coordinate with transport vendors for SLA compliance, driver discipline, and vehicle health checks. Conduct driver briefings, audits, and safety awareness programs. Handle transport escalations, emergency response, and MIS reporting. Ensure compliance with corporate transport policies and local transport norms. Facility Management Oversee housekeeping, security, pantry, mailroom, and maintenance services. Conduct daily facility inspections and address any operational issues promptly. Monitor soft services and hygiene parameters, especially in common and critical areas. Coordinate with building management for repairs, utilities, and compliance. Prepare daily/weekly/monthly reports as requested. Required Skills & Competencies Strong coordination and vendor management skills. Ability to work under pressure and manage 24x7 shifts and emergency requests. Proficient in Excel, email communication, and facility/transport management tools. Knowledge of EHS, statutory, and compliance norms. Excellent interpersonal and problem-solving skills. Qualification & Experience Graduate in any stream. 4 years of relevant experience in transport/facility management (corporate environment preferred). Exposure to tools like Routematic or similar transport platforms is an added advantage.

About The Role Skill required: Workforce Dialer - Workforce Management (WFM) Designation: Workforce Services Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.strategic alignment of people and resources to business objectives in ways that optimize and automate scheduling and performance management based on agent availability, forecast call volume, and revenue targets.The Workforce Management team focuses on maximizing performance levels and competency for an organization. This includes activities needed to maintain a productive workforce, such as field service management, human resource management, performance and training management, data collection, recruiting, budgeting, forecasting, scheduling, and analytics. This team owns the client relationship and partner on Capacity Planning/Schedule Adherence, help gather insights and provide feedback on the gaps/opportunities in performance capacity. The team helps identify, evaluate and drive continuous improvement in Service Delivery Performance. This team is also responsible for innovation in the workforce management space providing insights to Accenture and Client leadership on improving efficiencies. They also ensure adherence to revenue and cost targets, own efficiency improvement goals. This team also partners wit regional leads and ensure we are compliant on all internal and client audits. What are we looking for Workforce ManagementPlanning and SchedulingRosteringMicrosoft ExcelScheduling Tool - IEX, Verint or AspecStakeholder managementAbility to perform well in the team Roles and Responsibilities: In this role you are required to do analysis and solving of lower-complexity problems Your day to day interaction is with peers within Accenture before updating supervisors In this role you may have limited exposure with clients and/or Accenture management You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments The decisions you make impact your own work and may impact the work of others You will be an individual contributor as a part of a team, with a focused scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Who We Are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. See yourself at Twilio. Join the team as our next Technical Support Engineer 2 (Email EMEA) About The Job This position is needed to support our customers’ use of the Twilio platform, and help customers get the best experience from Twilio’s products. You will function as the voice of Twilio to our customers and partners, and operate as a subject matter expert for Twilio’s APIs and SDKs. This role reports to a Manager, Technical Support and will be based in our new Bengaluru office. This position requires working in a shift. The current shift timings for shift based roles supporting our EMEA customers is 12 PM -9 PM or 1 PM - 10 PM IST. This position also includes rostering. Rosters will be of a 5 day work week, and could include one or both weekend days. (Mon-Fri, Tue-Sat or Sun-Thu). Responsibilities In this role, you will: WEAR THE CUSTOMER’S SHOES: Use your strong technical and diplomatic skills to address customer issues and provide customer feedback to Twilio’s Product and Engineering teams. Be ready to assist our customers when they need us. This position may require working an irregular shift, including the weekend (Shifts are subject to change based on evolving team and customer needs). BE INCLUSIVE: Work with our customers' and partners' developers, architects, and support personnel to resolve complex problems with potentially very costly and far-reaching consequences. BE AN OWNER: Collaborate with your teammates and the Twilio Product and Engineering teams via Slack as well as filing JIRAs to report reproducible bugs. WRITE IT DOWN: Review and contribute to internal knowledge bases and external technical resources to stay current on industry shifts and standards. Qualifications Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! Required Overall 2+ years of experience, with deep understanding of Email infrastructure such as Mail User Agent(MUA) Message Transfer Agent (MTA) Good knowledge of RESTful technology, previous work with APIs and ability to understand and solve issues with cloud solutions. Good understanding of protocols - encryption-based Internet security protocol such as SSL, TLS and Communication protocol SMTP. Bonus: Knowledge on Email protocols POP3 and IMAP and Client- Server protocol such as Tenet would be a HUGE plus. Skills in troubleshooting network connectivity issues, with an understanding of TCP/UDP, and basics of SSL/TLS. High competency in communicating complex technical issues to both technical and non-technical audiences via phone or email mediums. Ability to stand in the customer’s shoes and demonstrated dedication to the customer experience. Excellent written and verbal communication skills. Excellence in task prioritization and evaluation of situational urgency. Desired Advanced time management skills, ability to work well under pressure, and proficiency at developing workflows to increase troubleshooting efficiency while still following standard processes and procedures. Ability to influence and build effective working relationships with all levels of the organization. Interest in utilizing customer feedback to identify and drive improvements in our products. Basic understanding of Curl command, Webhook. Basic SQL knowledge to query data from snowflake Location This role will be remote, based in India (Karnataka, Maharashtra, New Delhi, Tamil Nadu, Telangana) What We Offer Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions. Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Handle a team of 30–35 associates in outbound BPO sales, prepare sales reports, dashboards, productivity trackers & conversion metrics, manage multi-channel B2C processes (calls, chats, emails), monitor shrinkage, attrition & team KPIs effectively

Position: Transport Manager Location: Bangalore Employment Type: Full-Time Pay structure will be based on prevailing market trends and your profile. Role Overview As the Transport Manager, you'll oversee end-to-end employee transportation operations, ensuring efficient, safe, and reliable commute solutions for our corporate clients. Your responsibilities will encompass Vendor management, compliance assurance, cost optimization, and maintaining excellent customer relationships Key Responsibilities Operations Management Ensure smooth daily transport operations, managing routes, schedules, and fleet availability. Monitor and manage rostering, and route planning effectively. Vendor & Fleet Management Coordinate with transport vendors, ensuring adherence to SLAs and compliance standards. Oversee fleet operations and incident handling processes. Compliance & Safety Ensure statutory and regulatory compliance (e.g., permits, insurance, driver documents). Implement and monitor safety procedures, emergency protocols, and employee safety practices. Team Leadership & Development Train, guide, and manage Transport Team and Vendor Supervisors effectively. Handle escalations, incident management, and conflict resolution proactively. Cost Control & Optimization Drive cost-saving initiatives through efficient route optimization, vendor negotiations, and operational improvements. Regular analysis of operational expenses and proactive budgeting. Client Relationship Management Regularly interface with corporate clients, addressing queries, resolving issues, and managing expectations effectively. Ensure high client satisfaction levels through reliable, transparent, and responsive services. Technology Utilization Leverage Ratham’s technology platform effectively for routing, tracking, reporting, and analytics. Suggest technology-driven enhancements to improve operational efficiency. Reporting & Analytics Prepare regular performance reports, compliance audits, and cost analysis dashboards. Present key insights and operational metrics to senior management and clients Required Qualifications & Skills Bachelor’s degree or equivalent qualification; preferably in operations, logistics, or related fields. 5–10 years of relevant experience in employee transportation or fleet management operations. Strong knowledge of vehicle operations, route management, and compliance regulations. Proficient in Microsoft Office (Excel, Word) and comfortable using transportation management software. Excellent communication, negotiation, and client relationship management skills. Proven leadership, decision-making, and problem-solving capabilities. Ability to handle pressure, emergencies, and complex operational scenarios effectively. Preferred Skills Prior experience managing employee transportation at a corporate or technology-driven transportation company. Familiarity with technology-based transportation platforms and GPS tracking systems.

Role & responsibilities : Acts with integrity, honesty, and knowledge that promote the culture and values of TATA Starbucks. Anticipates customer and store needs by constantly evaluating environment and customers for cues. Maintains a calm demeanour during periods of high volume or unusual events to keep store operating to the prescribed standard so as to set a positive example for the shift team. Assists with new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed. Provides feedback to store manager on partner performance during shift. Contributes to positive team environment by recognizing alarms or changes in partner morale and performance and communicating them to the store manager. Creates a positive learning environment by providing clear, specific, timely and respectful coaching and feedback to partners on shift to ensure operational excellence and to improve partner performance. Delivers legendary customer service to all customers by acting with a customer comes first attitude and connecting with the customer. Discovers and responds to customer needs. Develops positive relationships with shift team by understanding and addressing individual motivation, needs and concerns. Executes store operations during scheduled shifts. Organizes opening and closing duties as assigned. Follows TATA Starbucks operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift. Follows all cash management and cash register policies and ensures proper cash management practices are followed by shift team. Follows up with baristas during the shift to ensure the delivery of legendary customer service for all customers. Maintains regular and consistent attendance and punctuality. Provides quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards. Follows health, safety and sanitation guidelines for all products. Recognizes and reinforces individual and team accomplishments by using existing organizational tools and by collaborating with the store manager to find new, creative, and effective methods of recognition. Preferred candidate profile : Minimum 12th Completed Age Criteria : 18 years At least 1 year experience of team handling into any retail or QSR Perks and benefits 5 days work week Accidental and Life insurance support|Emotional & Mental counselling Opportunity to become a Coffee Master Starbucks Meal & Beverages| 30% brand discount Parental Medical Insurance

- Bachelor's degree - Speak, write, and read fluently in English - Experience with Microsoft Office products and applications The Team Lead under the Field Quality Assurance program will solve complex challenges with last mile delivery in their assigned territory, and should be able to work with program managers, operations managers, short on-road associates and stakeholders. The program is designed to gather correct geospatial data to enable defect reduction. The Team Lead will be responsible for managing short on-road associates, their rostering, routing, address defect prioritization, data analysis for quality of inputs collected, problem solve blockers for SORA and enable them for efficient daily operations. Key job responsibilities * Manage rostering and daily operations for assigned Short on road associates * Understand the delivery defect and quality metrics attribution * Daily analysis of SORA performance, stops attended and quality of geocode inputs * Performance management of the assigned SORA * To coordinate with Ops team to identify and collect address IDs with geospatial defects and partner with program team for route ingestion * Problem solve the blockers and challenges faced by the associates * Observe deliveries in the field to identify barriers to first-time delivery success; recommend solutions and improvements to Amazon’s systems and processes. Knowledge of city topography and road network Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

About Business JOB DESCRIPTION Adani Group : Adani Group is a diversified organisation in India comprising 10 publicly traded companies. It has created a world class logistics and utility infrastructure portfolio that has a pan-India presence. Adani Group is headquartered in Ahmedabad, in the state of Gujarat, India. Over the years, Adani Group has positioned itself to be the market leader in its logistics and energy businesses focusing on large scale infrastructure development in India with O & M practices benchmarked to global standards. With four IG rated businesses, it is the only Infrastructure Investment Grade issuer in India. Adani Airports Holding Limited : Adani Airports Holding Limited is reshaping the aviation landscape, transforming airports into dynamic hubs of connectivity, innovation, and service excellence. By prioritizing passenger experience, leveraging state-of-the-art technology, and enhancing operational efficiency, we are redefining airport infrastructure across India. Our vision is to create world-class airports that serve as gateways to regional development and global connectivity, positioning Adani Airports as a leader in the aviation sector with a focus on sustainable growth and community impact. Job Purpose: Operations Lead - Pranaam role is responsible to drive the growth and excellence of Pranaam Services at a large airport (X number of passengers) by achieving revenue targets through strategic partnerships and business development initiatives. The role aims to ensure an exceptional customer experience by managing service delivery, optimizing operations, and maintaining quality standards. Additionally, the role is responsible for building strong stakeholder relationships, ensuring compliance, handling crises efficiently, and fostering team development to uphold a culture of continuous improvement and service excellence. Responsibilities Revenue Growth: Drive business growth through strategic tie-ups with corporates, achieving revenue targets for Pranaam and Porter Services at large assets. Achieve revenue targets for Pranaam and Porter Services at large assets by leveraging strategic partnerships and business development initiatives. Customer Experience Management Lead initiatives to continuously enhance and maintain high service quality and guest satisfaction by overseeing guest experience and service delivery for Pranaam Services. Develop feedback mechanisms to capture customer insights and use them to drive service improvements. Stakeholder Management Expand business networks and opportunities and build and maintain strong relationships with corporates, hotels, and travel agents to expand business networks and create new opportunities. Operational Management Ensure operational efficiency by maximizing resource productivity, optimizing staff rostering, and effectively managing duty allocation to enhance performance. Oversee daily operations of the Pranaam service, ensuring adherence to Standard Operating Procedures (SOPs), regulatory requirements, and high standards of service delivery. Feedback And Improvement Implement feedback management and continuous process improvement, monitoring the voice of customer (VoC) and gathering valuable customer insights for better service. Quality Assurance And Compliance Ensure all Pranaam services meet quality standards and comply with relevant local and international regulations. Develop and implement quality assurance frameworks, including regular audits, to maintain service excellence and compliance. Contingency Crisis Management Lead the response to any operational disruptions, emergencies, or customer complaints, ensuring swift and effective resolution while maintaining service quality. Develop contingency plans and train the team to handle various scenarios to minimize impact on customers. Data Analysis And Reporting Use data-driven approaches to inform decision-making, identify trends, and improve service delivery and customer satisfaction and provide insights to senior management. Team Leadership And Development Oversee recruitment, training, and development of frontline team members, fostering a culture of continuous improvement and strong customer focus. Encourage team collaboration and accountability, fostering a culture of continuous improvement to meet organizational goals effectively. Mentor and coach team members, identifying high-potential individuals and developing them into future leaders through focused development plans. Digital Mindset Embrace and promote a digital-first approach to enhance Pranaam Services by leveraging technology to optimize operations, improve customer experience, and drive innovation. Lead the adoption of digital tools, including the successful launch of the Pranaam App, to streamline service delivery, increase efficiency, and provide a seamless, personalized guest experience. Key Stakeholders - Internal Head - Pranaam Commercial Team Finance Team BD & Marketing Team Human Resources IT Team Security Team Key Stakeholders - External Concessionaires Airlines Ground Handlers Marketing Agencies Social Media Customs, Immigration, BCAS, AAI, CISF etc Passengers Qualifications Education Qualification: Bachelor's in Business Administration, Hospitality Management, or related field. Work Experience 12+ years in hospitality or customer service management, especially in airport or travel-related services. 3+ years in management roles.

Position Title Lead HR Direct Representative Function/Group Global Shared Services (GSS) Location Mumbai Shift Timing 6.30 pm to 3.30 am Role Reports to HR Direct Team Lead Remote/Hybrid/in-Office Hybrid About General Mills We make food the world loves: 100 brands. In 100 countries. Across six continents. With iconic brands like Cheerios, Pillsbury, Betty Crocker, Nature Valley, and Häagen-Dazs, we’ve been serving up food the world loves for 155 years (and counting). Each of our brands has a unique story to tell. How we make our food is as important as the food we make. Our values are baked into our legacy and continue to accelerate us into the future as an innovative force for good. General Mills was founded in 1866 when Cadwallader Washburn boldly bought the largest flour mill west of the Mississippi. That pioneering spirit lives on today through our leadership team who upholds a vision of relentless innovation while being a force for good. For more details check out http://www.generalmills.com General Mills India Center (GIC) is our global capability center in Mumbai that works as an extension of our global organization delivering business value, service excellence and growth, while standing for good for our planet and people. With our team of 1800+ professionals, we deliver superior value across the areas of Supply chain (SC) , Digital & Technology (D&T) Innovation, Technology & Quality (ITQ), Consumer and Market Intelligence (CMI), Sales Strategy & Intelligence (SSI) , Global Shared Services (GSS) , Finance Shared Services (FSS) and Human Resources Shared Services (HRSS).For more details check out https://www.generalmills.co.in We advocate for advancing equity and inclusion to create more equitable workplaces and a better tomorrow. Job Overview Function Overview The Lead HR Direct Representative plays a vital role within the Global Shared Services (GSS) team, providing exceptional customer service to employees, managers, and HR professionals. This role requires a proactive, customer-centric approach, exceeding established team metrics and acting as a peer mentor and coach. The successful candidate will lead process improvement initiatives to enhance customer satisfaction, manage related projects, and contribute to a collaborative and supportive team environment. This position requires a strong understanding of HR Direct processes, their impact, and the broader HR operating model. For more details about General Mills please visit this Link Purpose of the role Role This role is an important part of our India HR Shared Services Team and directly reports into to the India HR Direct Team Lead. This primary focus of this role is to: Provides subject matter expertise to HR Direct Team on process and relevant HR technology. Focus on high quality process and transaction delivery through ServiceNow Case management Support Service Excellence & Continuous Improvement of HR Direct processes though operational excellence. Provide feedback and suggestions for improvement regarding Workday/G&Me/Go Learn etc. Responsible for efficient work Intake execution Should be dependable & reliable as a backup to HR Direct Team Lead when the need arises Key Accountabilities Leadership & Influence: Lead and inspire the HR Direct team, driving positive change and fostering a collaborative and supportive environment. Effectively partner with cross-functional teams to share knowledge and improve processes. Provide coaching and mentoring to team members. Operational Excellence Monitors daily queue management and transaction activities to ensure no backlog. Supports the HR Direct Associates during high volumes by managing calls, chats cases. Executes proactive or requested HR Direct case data analysis to Identify trends and improvement opportunities Monitors and reports on CSAT and Re-opened cases. Provides process coaching and feedback to team member to improve results & build capabilities Ensures the team is updated on any changes via huddles/ team meetings, etc. Creates reports (internal process) for team communications (Avaya reports, SN reports, etc.). Is responsible for escalation and conflict resolution for the team. Manages team rostering – Monthly Rotation, team back-ups etc. outside workflex tracker Conducts trainings & onboarding for new joiners using standardized materials; updating when needed Responsible for actively assisting in Service Excellence Framework execution. Plans and coordinates UATs between HRD team and other teams to test new features of Service Now/WD, etc. Accountability Consistently meet and exceed team metrics, demonstrating effective time management and communication, especially when facing deadlines. Proactively manage workload and projects to ensure timely completion. Knowledge & Expertise Possess a comprehensive understanding of HR Direct processes, their impact, and the broader HR operating model. Proactively identify and address knowledge gaps, sharing insights with the team to maintain consistency and improve service delivery. Maintain up-to-date knowledge of General Mills' brand DNA and HR strategies. Process Audit Ensures G&Me Knowledge base contains updated documents, processes, and procedures Introduce Maker-Checker arrangement, wherever required Performs monthly/quarterly audits for letters, any processes Projects/Process Improvements Identifies process improvements, standardization and automation opportunities and participates and or leads local or global projects (planned or ad hoc) for improvements (ie. priority projects, Country-wise case trend analysis, Long TAT, HR raised cases, etc.) Executes broad HR Direct data analysis on CSAT and Re-opened cases – Region/Country-wise Actively support new enterprise, HRSS or HRD capabilities (eg Work transitions etc.) Drives continuous improvement & ideation in the team Proactively identify and implement process improvements to enhance efficiency and consistency. Lead initiatives to streamline workflows and reduce processing time. Work collaboratively with the supervisor to implement changes. Minimum Qualifications Education – Full time graduation from an accredited university (Mandatory- Note: This is the minimum education criteria which cannot be altered) Preferred Qualifications Preferred 5+ years’ experience working in Shared Services Helpdesk Role in HR Shared Services domain Understands our Service Delivery best practices, with a high degree of focus on the customer experience Demonstrated experience and influence in Multi-Nationalities Stakeholder Management Understanding and hands on experience of working on end-to-end processes Understanding of downstream impacts & demonstration of ‘big picture’ thinking Ability to quickly comprehend challenges/issues and navigate the unknown Understands the strategic intent of the Brand DNA, the HR Operating model & the role HR Direct plays to add value Work experience in Excel and HR Technologies – Workday, Service Now, Go learn, ICIMS, etc. Proficiency in Excel Experience coaching and mentoring team members. Current HR Direct experience. Highly self-motivated and proactive approach to work. Exceptional attention to detail and ability to manage time-sensitive, detailed work. Strong organizational and time management skills. Adaptability and ability to manage changing priorities and demands. Exceptional customer service skills with a customer-first mindset. Excellent interpersonal skills, demonstrating tact and diplomacy in both verbal and written communication. Strong decision-making and problem-solving skills. High integrity, sound judgment, and discretion in handling confidential information. Proactive thinking and strong analytical, quantitative, and critical thinking skills. Company Overview We exist to make food the world loves. But we do more than that. Our company is a place that prioritizes being a force for good, a place to expand learning, explore new perspectives and reimagine new possibilities, every day. We look for people who want to bring their best — bold thinkers with big hearts who challenge one other and grow together. Because becoming the undisputed leader in food means surrounding ourselves with people who are hungry for what’s next.

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback2Self- ManagementProductivity, efficiency, absenteeism, Training Hours, No of technical training completedMandatory Skills: Record to Report - DOP. Experience1-3 Years.

About The Role The ideal candidate must possess strong communication skills, with an ability to listen and comprehend information and share it with all the key stakeholders, highlighting opportunities for improvement and concerns, if any. He/she must be able to work collaboratively with teams to execute tasks within defined timeframes while maintaining high quality standards and superior service levels. The ability to take proactive actions and willingness to take up responsibility beyond the assigned work area is a plus. Analyst Roles and responsibilities: Be a part of the operations team working on Monitoring and Reporting on various platforms with base technical / network knowledge Work on different tools which will help to identify Customer experience monitoring Handle troubleshooting on server issue & front end issues Conduct extensive quality check while executing client request Interact with client stakeholders to understand the customer impact and severity of issue Create report on daily and weekly basis on alerts observed on different Dashboard Help to create documentation on new projects an get trained on different activities Handle daily hands-on on execution (Platform monitored, Alert Handled, Issues Drilled & reports created) using various platform and excel / PPT Interact with client stakeholders for validation Technical and Functional Skills: Bachelors degree with 0-1 Year experience. Strong interpretation and communication skills Strong written and verbal communication skills for stakeholders interaction Technical and Network knowledge will be helpful for troubleshooting on servers Strong proficiency in MS Office, especially MS Excel and PPT Development skill will be good to have People Skills and Other Personality Traits: Strong interpretation and communication skills Ability to communicate effectively with clients and/or higher management Eye for detail to do required monitoring & reporting

Role Description Generate leads by deploying and guiding the sales team on various marketing campaigns such as school seminars, roadshows, and other above-the-line (ATL) and below-the-line (BTL) activities. Monitor and guide the sales team to offer best-in-class counseling, enrolling, onboarding, and offering an overall delightful journey to the students. Ensure speedy resolution of queries & grievances to maximize customer satisfaction levels and thereby improving retention of Students and controlling left-outs. Ensure adherence to all legal and operational compliances, and oversee the safety of facilities and security of students. Educating the team about product portfolio and adherence to process compliance. Responsible for hiring, rostering, motivating, and retaining the team. Qualifications Strong leadership and management skills Excellent communication and interpersonal skills Ability to collaborate with cross-functional teams Demonstrated problem-solving and decision-making abilities Bachelor's degree or higher in a relevant field Knowledge of the local job market and industry trends Job Type: Full-time Pay: ₹700,000.00 - ₹1,000,000.00 per year Benefits: Health insurance Provident Fund Schedule: Day shift Supplemental Pay: Performance bonus Education: Bachelor's (Required) Experience: Branch Managemenr: 3 years (Preferred) total work: 7 years (Required) Work Location: In person