1261 Rostering Jobs - Page 8

About The Role Skill required: Workforce Dialer - Workforce Management (WFM) Designation: Workforce Services Specialist Qualifications: Any Graduation Years of Experience: 7 to 11 years Language - Ability: English(International) - Expert About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What woul...

About the Job The Senior Real Time Analyst position will be responsible for providing Workforce Management (WFM) as a service (RTA role) for a client command center. This person will be managing the vendor network. As Senior Real Time Analyst (RTA), You Will Act as shift point of contact: Overlook the team in the absence of the Manager/Supervisor Conduct RTA huddles and pass updates to the team Act as SME and train new members in the team Queue management: Monitor client enterprise service KPIs (service level) and staff performance across all vendors throughout the day Situational management (vendor level) BCP situations: Tools issues, WFM Systems issues, etc. Routing / downtime issues - Cre...

Job description Assistant Manager – Technical Services Integrated Facilities Management – Work Dynamics (region, country) What this job involves? Create & maintain the asset register of all equipment for all sites PAN India. Managing all the SMT’s including plumbers of all locations PAN India Weekly Rostering & daily reporting of all SMT’s PAN India. Quarterly performance review of all SMT’s to be conducted to gaze their performances List the specific tasks, duties, and the primary responsibilities of the job. The list should include statements explaining why the function is required. Work with Technical Facilities Manager to oversee the delivery of maintenance and repair services also in Mi...

As a Workforce Planner, you will coordinate with operations, clients, and client services to be able to gather all the relevant data related to forecasting and calculation of program requirements. Along with this, you will be in charge of maintaining a roster of staff with accurate employee details which includes availability, preferences and skills. What else? You will publish over/under snapshots, and create action plans that would either address any staffing gaps or minimize overages. You will be responsible for inputs in the online capacity plan tool in ensuring that the seating plan is accurate and adequate to meet operational needs. So, do you have what it takes to become a Workforce P...

As a Workforce Planner, you will coordinate with operations, clients, and client services to be able to gather all the relevant data related to forecasting and calculation of program requirements. Along with this, you will be in charge of maintaining a roster of staff with accurate employee details which includes availability, preferences and skills. What else? You will publish over/under snapshots, and create action plans that would either address any staffing gaps or minimize overages. You will be responsible for inputs in the online capacity plan tool in ensuring that the seating plan is accurate and adequate to meet operational needs. So, do you have what it takes to become a Workforce P...

As a Workforce Planner, you will coordinate with operations, clients, and client services to be able to gather all the relevant data related to forecasting and calculation of program requirements. Along with this, you will be in charge of maintaining a roster of staff with accurate employee details which includes availability, preferences and skills. What else? You will publish over/under snapshots, and create action plans that would either address any staffing gaps or minimize overages. You will be responsible for inputs in the online capacity plan tool in ensuring that the seating plan is accurate and adequate to meet operational needs. So, do you have what it takes to become a Workforce P...

As a Workforce Planner, you will coordinate with operations, clients, and client services to be able to gather all the relevant data related to forecasting and calculation of program requirements. Along with this, you will be in charge of maintaining a roster of staff with accurate employee details which includes availability, preferences and skills. What else? You will publish over/under snapshots, and create action plans that would either address any staffing gaps or minimize overages. You will be responsible for inputs in the online capacity plan tool in ensuring that the seating plan is accurate and adequate to meet operational needs. So, do you have what it takes to become a Workforce P...

About The Role Role based in BSv organisation. Leveraging deepening knowledge of one or more R2A processes (record, report, analyze etc), Record to Analyze Process Experts participate of in or lead the achievement of service levels, key measurement targets of the team and delivers a high quality and cost-effective service that drive compelling business outcomes. They support the delivery of a customer focused and compliant services through the adoption of frictionless finance, practice processes, technologies, methodologies which drive innovation and process improvements. Their domain expertise means they are responsible for processing non complext to complex transactions, resolving the stan...

JLL supports the Whole You, personally and professionally. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally. You will be JLL’s front line...

About CTM CTM is a global award-winning provider of innovative and cost-effective travel management solutions to the corporate, events, leisure and loyalty travel markets. CTM provides personalised service excellence with client-facing technology solutions in offices all around the world, including New Zealand, Australia, Asia, North America and Europe with over 3000 employees and growing. At CTM, our people are our greatest asset. We are a team of collaborative, innovative and future-focused professionals we work with the company's values in mind; Connect, Deliver and Evolve. About the Role The focus on the Account Manager role lies with the value that you will add to our clients in your ro...

About LORHAN IT SERVICES: Lorhan IT Services was founded by acquiring Zensar Technologies’ India, Middle East, and Australia business. Lorhan has deep expertise and a large clientele (80+ active clients) with more than a decade of relationships in developing and delivering SAP, Custom Application Development, and Digital Transformation services in Life Sciences, Manufacturing, and Aviation industries. Lorhan’s digital COE solutions (UI/UX, Data Management, DevSecOps, Artificial Intelligence, and Cloud Computing) were incrementally built over a period of a decade by delivering solutions to global airlines in Flight Operations, and IT, Airport, Finance, and commercial applications. Lorhan cont...

About CTM CTM is a global award-winning provider of innovative and cost-effective travel management solutions to the corporate, events, leisure and loyalty travel markets. CTM provides personalised service excellence with client-facing technology solutions in offices all around the world, including New Zealand, Australia, Asia, North America and Europe with over 3000 employees and growing. At CTM, our people are our greatest asset. We are a team of collaborative, innovative and future-focused professionals we work with the company's values in mind; Connect, Deliver and Evolve. About The Role The focus on the Account Manager role lies with the value that you will add to our clients in your ro...

About The Role Role based in BSv organisation. Leveraging deepening knowledge of one or more R2A processes (record, report, analyze etc), Record to Analyze Process Experts participate of in or lead the achievement of service levels, key measurement targets of the team and delivers a high quality and cost-effective service that drive compelling business outcomes. They support the delivery of a customer focused and compliant services through the adoption of frictionless finance, practice processes, technologies, methodologies which drive innovation and process improvements. Their domain expertise means they are responsible for processing non complext to complex transactions, resolving the stan...

About The Role Role based in BSv organisation. Leveraging expert knowledge of Process Invoiceing, The Process Invoicing Process Experts participate of in or lead the achievement of service levels, key measurement targets of the team and delivers a high quality and cost-effective service that drive compelling business outcomes. They ensure the delivery of a customer focused and compliant services through the adoption of frictionless finance, practice processes, technologies, methodologies which drive innovation and process improvements. They will manage the contract on a daily basis including operations and finance and complex operational issues and ensure that operations are run according to...

About The Role Skill required: Trust & Safety - Workforce Management (WFM) Designation: Workforce Services Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years What would you do? Accenture is a trusted, innovative, comprehensive, and experienced partner to leading platform companies. The Trust and Safety offering within Accenture Operations helps keep the internet safe and helps platform companies accelerate, scale, and improve their businesses. You will be responsible for the quality assurance of Content Moderation whose role includes analyzing and reviewing user profiles, audio, videos, and text-based content and/or investigating, escalating and/or resolving issu...

About The Role Skill required: Trust & Safety - Workforce Management (WFM) Designation: Workforce Services Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years What would you do? Accenture is a trusted, innovative, comprehensive, and experienced partner to leading platform companies. The Trust and Safety offering within Accenture Operations helps keep the internet safe and helps platform companies accelerate, scale, and improve their businesses. You will be responsible for the quality assurance of Content Moderation whose role includes analyzing and reviewing user profiles, audio, videos, and text-based content and/or investigating, escalating and/or resolving issues that...

About The Role Skill required: Contractor Exchange - Workforce Management (WFM) Designation: PPSM Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years What would you do? Work experience of minimum 1- 3yrs into core HR operations, recruitment, and compliance processesWork closely with Accenture compliance team, suppliers and procurement teams for audit processesEnsure all audit related documents are uploaded by supplier timely and collaborate with leadership for closureConsult procurement, legal teams for audit finding actions for suppliers under supervisor guidanceAn institutional process that maximizes performance levels and competency for an organization. The process ...

Job Overview: Welleazy Healthtech is seeking a proactive and experienced Operations Manager to lead the execution of operational strategies across healthcare service lines. The ideal candidate will bring strong leadership, process optimization, and people management capabilities, while ensuring exceptional client satisfaction and timely service delivery. Key Roles & Responsibilities: SLA & TAT Management: Monitor and maintain service level agreements (SLA) and turnaround times (TAT) to ensure operational efficiency and client satisfaction. Team Management: Handle rostering, absenteeism tracking, attrition management, and performance reviews. Client & People Handling: Lead customer service ef...

Diabetes Program Lead — Diabetes 360 (On-Ground Implementation) About iKure (Our Purpose) iKure delivers last-mile primary and preventive healthcare to underserved communities through a tech-enabled, community-first model. We partner with local ecosystems, empower Community Health Workers (CHWs), and use data to drive measurable health outcomes at scale. Diabetes 360 is our integrated program to screen, enroll, monitor, and support patients across the continuum of diabetes care—from risk assessment and early detection to adherence, lifestyle change, and complication prevention. Role Overview We’re looking for a hands-on Diabetes Program Lead to own the end-to-end, on-ground rollout of Diabet...

Job Description Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful...

You will be JLL’s front liner at the site for anticipating guest needs and resolving all customer related concerns. Your role is to ensure that customer service is maintained as per the standards set by the us. Your day-to-day activities will involve: Receiving calls and emails from clients to ensure closure of complaints and communicating the actions taken to the stakeholders in a poised and confident manner. Taking ownership of the request or complaint and ensuring they are handled effectively within TAT. Monitoring the helpdesk and customer service executives on a regular basis. Taking daily rounds of the premises and reporting any lapses/ observations to the relevant team. Conducting tim...

5- 10 Years of Experience, 45K - 60K Per Month , Full Time Vannanthurai, Thiruvanmiyur, Chennai; 600041 Description Note: Nursing Superintendent for Home Healthcare Lead and oversee all nursing services across home-care operations—ensuring clinical excellence, patient safety, and rigorous compliance with Quality Management System (QMS) requirements as the organization advances toward accreditation. Key Responsibilities Clinical Leadership & Governance Lead the nursing workforce (RNs/ANMs/GNMs/caregivers); set clinical standards, scope of practice, and escalation pathways for home visits. Implement, monitor, and continuously improve SOPs/clinical pathways for common home-care conditions and p...

Key Responsibilities Team Management: Lead, motivate, and supervise a team of call center representatives. Performance Monitoring: Monitor daily operations, track key performance indicators (KPIs), and provide constructive feedback and coaching to agents. Customer Service: Handle escalated customer issues and complaints, working to resolve them efficiently. Training & Development: Develop and implement training programs to enhance agent skills and support professional growth. Reporting & Analysis: Analyze call center data to identify trends, prepare performance reports, and provide insights for improvement. Process Improvement: Implement strategies and process improvements to enhance call ce...

Job Title: Team Leader BPO Domestic Operations Job Summary: We are seeking a dynamic and experienced Team Leader to oversee and optimize our BPO operations. The ideal candidate will be responsible for managing daily operations, ensuring SLA and KPI targets are consistently met, and maintaining critical metrics such as shrinkage, attrition, and schedule adherence. Key Responsibilities: Manage day-to-day operations across assigned BPO processes (voice, non-voice, and back-office). Ensure adherence to SLAs, KPIs, and quality benchmarks. Lead, mentor, and manage a team of agents to achieve individual and team goals. Monitor and manage key performance metrics including attrition, shrinkage, quali...

Operations Control Centre (OCC) – Contractual Role Location: Delhi Duration: 6 Months (Contractual, with possible extension) Organisation: Quikjet Cargo Airlines Pvt. Ltd. About the Role Quikjet Cargo is expanding its Operations Control Centre (OCC) and is inviting applications for a 6-month contractual position based in Delhi. This role supports the day-to-day functioning of our OCC, managing operational control, flight dispatch coordination, and crew rostering for our Boeing 737-800 freighter operations. Key Responsibilities • Monitor and support day-to-day operations of Quikjet’s network. • Assist with flight planning, dispatch coordination, and movement control. • Support crew rostering,...