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2.0 - 7.0 years
2 - 3 Lacs
Gurugram
Work from Office
Role & responsibilities Transport Operations : Plan and schedule daily employee pickup & drop routes using ETS software (e.g., MoveInSync). Monitor real-time vehicle tracking through GPS systems. Ensure on-time vehicle dispatch, pickup, and drop services. Manage emergency replacements in case of vehicle breakdowns or delays. Driver & Vendor Management : Allocate drivers for shifts, maintain shift rosters and duty charts. Monitor driver attendance, behavior, and grooming standards. Coordinate with vendors and third-party transport providers for vehicle requirements. MIS & Reporting : Maintain daily MIS reports, trip summaries, and attendance data. Prepare billing data and coordinate with accounts for invoice submission. Analyze cost reports and assist in cost optimization. Compliance & Documentation : Ensure all vehicles have valid permits, PUCC, insurance, and other RTO documents. Maintain driver documents like license, ID, background verification, etc. Enforce company safety and compliance policies. Client & Internal Coordination : Act as the point of contact for employees regarding transport issues. Coordinate with the HR/Admin team for transport requirements and changes. Handle complaints, feedback, and resolve transport-related grievances promptly.
Posted 1 week ago
0 years
0 Lacs
Sarli, Arunachal Pradesh, India
On-site
Contact Information Michelle Doyle Phone: 0298461230 Location: NSW, Australia Visit Website Closing Date: 11/08/2025 Employer: Castle Hill RSL Group Castle Hill Swimming Application/Enquiry email: doylem@chrg.com.au Application URL - click here to apply: https://www.chrg.com.au/ Salary Range: $75-$80K More Information Are you a passionate aquatic professional looking to take the next step in your career? We’re seeking a motivated and experienced Assistant Aquatic Manager to support the leadership of our vibrant aquatic facility. This is an exciting opportunity to be part of a supportive team that values safety, service, and professional development. About The Role... As the Assistant Aquatic Manager, you will work closely with the Aquatic Manager to ensure the smooth daily operations of our swim school and aquatic programs. You’ll play a key role in leading staff, maintaining high standards of safety and customer service, and helping grow a positive and progressive aquatic culture. Key Responsibilities... Support the day-to-day operations of all aquatic programs and services Assist with staff supervision, rostering, and performance management Ensure compliance with safety protocols, policies, and procedures Contribute to staff training, mentoring, and professional development Liaise with parents, customers, and stakeholders to resolve issues and provide support Assist with event planning, program development, and business growth initiatives Act as a leader on-deck, setting a positive and professional example About You... A qualified and experienced swim instructor and aquatic team leader Strong leadership, communication, and people management skills Demonstrated understanding of aquatic safety standards and best practices High level of initiative and problem-solving ability Approachable, professional, and team-oriented Essential Qualifications Current SWIM Australia Teacher Certification or equivalent Current CPR and First Aid Certificate Working with Children Check Pool Lifeguard Certification (preferred But Not Essential) Experience in a leadership or supervisory role in an aquatic or recreation setting By joining the CHRG team, you will have access to our Employee Benefits Program, Connect+. This includes: Birthday leave, 30% off food & beverage, Coffee super special, free gym membership + more! Our Commitment to Diversity and Inclusion CHRG’s vision is to foster a safe, inclusive, and diverse workplace that is reflective of the community and customers we serve. We embrace and celebrate diversity, encouraging applications from suitably qualified and diverse candidates. Our Commitment to Safeguarding Children, Young and Vulnerable People CHRG aims to provide children, young and vulnerable people with a positive and enriching environment that promotes their social, physical, or emotional wellbeing. We are committed to safeguarding children, young and vulnerable people who engage with our business. We expect our team, regardless of their role, to support such an environment. If you want to be an integral part in the growth and progression journey of our athletes, then we would love to hear from you! Please note, only shortlisted applicants will be contacted. ,
Posted 1 week ago
1.0 - 3.0 years
2 - 3 Lacs
Yamunanagar
Work from Office
Role & responsibilities : Acts with integrity, honesty, and knowledge that promote the culture and values of TATA Starbucks. Anticipates customer and store needs by constantly evaluating environment and customers for cues. Maintains a calm demeanour during periods of high volume or unusual events to keep store operating to the prescribed standard so as to set a positive example for the shift team. Assists with new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed. Provides feedback to store manager on partner performance during shift. Contributes to positive team environment by recognizing alarms or changes in partner morale and performance and communicating them to the store manager. Creates a positive learning environment by providing clear, specific, timely and respectful coaching and feedback to partners on shift to ensure operational excellence and to improve partner performance. Delivers legendary customer service to all customers by acting with a customer comes first attitude and connecting with the customer. Discovers and responds to customer needs. Develops positive relationships with shift team by understanding and addressing individual motivation, needs and concerns. Executes store operations during scheduled shifts. Organizes opening and closing duties as assigned. Follows TATA Starbucks operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift. Follows all cash management and cash register policies and ensures proper cash management practices are followed by shift team. Follows up with baristas during the shift to ensure the delivery of legendary customer service for all customers. Maintains regular and consistent attendance and punctuality. Provides quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards. Follows health, safety and sanitation guidelines for all products. Recognizes and reinforces individual and team accomplishments by using existing organizational tools and by collaborating with the store manager to find new, creative, and effective methods of recognition. Preferred candidate profile : Minimum 12th Completed Age Criteria : 18 years At least 1 year experience of team handling into any retail or QSR Perks and benefits 5 days work week Accidental and Life insurance support|Emotional & Mental counselling Opportunity to become a Coffee Master Starbucks Meal & Beverages| 30% brand discount Parental Medical Insurance
Posted 1 week ago
10.0 years
0 Lacs
Hyderabad, Telangana, India
On-site
Position: Transport Manager Location: Hyderabad Employment Type: Full-Time Pay structure will be based on prevailing market trends and your profile. Role Overview As the Transport Manager, you'll oversee end-to-end employee transportation operations, ensuring efficient, safe, and reliable commute solutions for our corporate clients. Your responsibilities will encompass Vendor management, compliance assurance, cost optimization, and maintaining excellent customer relationships Key Responsibilities Operations Management Ensure smooth daily transport operations, managing routes, schedules, and fleet availability. Monitor and manage rostering, and route planning effectively. Vendor & Fleet Management Coordinate with transport vendors, ensuring adherence to SLAs and compliance standards. Oversee fleet operations and incident handling processes. Compliance & Safety Ensure statutory and regulatory compliance (e.g., permits, insurance, driver documents). Implement and monitor safety procedures, emergency protocols, and employee safety practices. Team Leadership & Development Train, guide, and manage Transport Team and Vendor Supervisors effectively. Handle escalations, incident management, and conflict resolution proactively. Cost Control & Optimization Drive cost-saving initiatives through efficient route optimization, vendor negotiations, and operational improvements. Regular analysis of operational expenses and proactive budgeting. Client Relationship Management Regularly interface with corporate clients, addressing queries, resolving issues, and managing expectations effectively. Ensure high client satisfaction levels through reliable, transparent, and responsive services. Technology Utilization Leverage Ratham’s technology platform effectively for routing, tracking, reporting, and analytics. Suggest technology-driven enhancements to improve operational efficiency. Reporting & Analytics Prepare regular performance reports, compliance audits, and cost analysis dashboards. Present key insights and operational metrics to senior management and clients Required Qualifications & Skills Bachelor’s degree or equivalent qualification; preferably in operations, logistics, or related fields. 5–10 years of relevant experience in employee transportation or fleet management operations. Strong knowledge of vehicle operations, route management, and compliance regulations. Proficient in Microsoft Office (Excel, Word) and comfortable using transportation management software. Excellent communication, negotiation, and client relationship management skills. Proven leadership, decision-making, and problem-solving capabilities. Ability to handle pressure, emergencies, and complex operational scenarios effectively. Preferred Skills Prior experience managing employee transportation at a corporate or technology-driven transportation company. Familiarity with technology-based transportation platforms and GPS tracking systems.
Posted 1 week ago
6.0 years
0 Lacs
Bengaluru, Karnataka, India
On-site
Talent500 is hiring for one of its Clients: About Smith & Howard: Founded over half a century ago, on the guiding vision of Jim Howard and Joe Smith, Smith + Howard has grown into a family of companies serving clients across the globe through our tax, accounting and advisory solutions. The company has been dedicated to empowering businesses and individuals to achieve their financial goals through their personal and responsive client service. Smith + Howard is proud to have helped countless entrepreneurs find success and build thriving businesses. At Smith + Howard’s integrated Indian hub in Bengaluru, Smith + Howard Advisory LLC, is focused on ushering in the next wave of innovation in the accounting industry. If you’re eager to work on challenging projects in the global audit, tax and accounting space, this is your chance to join a truly remarkable team. Location: Bangalore, India – Work from Office Work Schedule: Full-Time | Monday to Friday Shift 2pm to 11pm Reports To: Office Admin Supervisor (U.S.-based) Functional oversight by Admin – Manager, India Position Summary: Smith + Howard Global Services LLP is seeking a skilled and detail-oriented Administrative Operations & Onboarding Specialist to provide full-time support to our client in U.S. administrative and human capital operations. This position plays a critical dual role: managing end-to-end onboarding and payroll coordination for U.S. employees and offering structured support to both our U.S. administrative function and HR operations. The ideal candidate brings a background in HR coordination, onboarding, payroll or benefits processing, along with the organizational mindset of an executive assistant. This position requires exceptional attention to detail, process discipline, strong communication skills, and the ability to manage multiple deliverables independently while collaborating across global teams. Key Responsibilities: Onboarding & Employee Lifecycle Management Serve as the first point of contact for new U.S.-based hires and contractors. Manage end-to-end onboarding processes including documentation, compliance, and communication. Ensure timely collection and verification of forms (W-4, I-9, direct deposit, tax elections). Schedule drug screenings, background checks, and e-Verify updates. Maintain accurate employee data in Bullhorn ATS, iSolved, and internal systems. Payroll Support & Time Management Monitor weekly timesheet submissions via Peoplenet; follow up on discrepancies. Coordinate with U.S.-based accounting team (CPAs, payroll vendors) for payroll inputs. Validate timesheets, commissions, reimbursements, and new hire files for payroll accuracy. Generate and maintain payroll audit reports and communication logs. Benefits Administration & Compliance Coordination Assist with U.S. benefits enrollment, terminations, and claims processing. Coordinate with third-party benefit platforms like Employee Navigator and Gravie. Respond to employee queries regarding coverage, eligibility, and policy timelines. Maintain compliance with applicable U.S. employment and benefits laws. Administrative Coordination & Executive Support Support internal communications, email management, and meeting follow-ups. Assist in preparing reports, trackers, employee verifications, and presentation decks. Liaise with IT, HR, and facility vendors for tickets, access, and operational support. Schedule leadership meetings, onboarding sessions, and team announcements. Track administrative SLAs, weekly status dashboards, and project calendars. Document Management & AP Classification Organize and maintain digital and physical records across HR, payroll, and AP documentation. Classify and file AP items in coordination with the billing / accounts team. Prepare assignment reports, separation files, and internal HR memos for approval. Qualifications: Education: Bachelor’s degree in human resources, Business Administration, Commerce, or related field. Experience: 4–6 years of experience in administrative operations, onboarding, HR coordination, or payroll support — preferably for U.S.-based clients. Experience supporting staffing, consulting, or professional services firms preferred. Technical Proficiency: Top preference for candidates with experience using tools such as Bullhorn, iSolved, Peoplenet, Employee Navigator, BambooHR. Strong Excel skills (Pivot Tables, VLOOKUP, formatting, data audits). Proficient with Microsoft Outlook, Teams, Word, PowerPoint, and PDF editing tools. Communication & Soft Skills: Strong verbal and written English skills; confident in liaising with U.S. stakeholders. Exceptional attention to detail, accuracy, and time management. Proactive mindset with strong follow-through and task ownership. Ability to handle confidential information with discretion. Work Environment and Schedule: Full-time, offshore role aligned to U.S. Shift and India time 2pm to 11pm or best possible shift as per Bangalore rostering guidelines. Requires flexibility for occasional early morning or late evening calls with U.S. leaders. Role will involve working independently and across virtual global teams.
Posted 1 week ago
5.0 - 10.0 years
0 Lacs
Guwahati, Assam, India
On-site
About Business JOB DESCRIPTION Adani Group : Adani Group is a diversified organisation in India comprising 10 publicly traded companies. It has created a world class logistics and utility infrastructure portfolio that has a pan-India presence. Adani Group is headquartered in Ahmedabad, in the state of Gujarat, India. Over the years, Adani Group has positioned itself to be the market leader in its logistics and energy businesses focusing on large scale infrastructure development in India with O & M practices benchmarked to global standards. With four IG rated businesses, it is the only Infrastructure Investment Grade issuer in India. Adani Airports Holding Limited : Adani Airports Holding Limited is reshaping the aviation landscape, transforming airports into dynamic hubs of connectivity, innovation, and service excellence. By prioritizing passenger experience, leveraging state-of-the-art technology, and enhancing operational efficiency, we are redefining airport infrastructure across India. Our vision is to create world-class airports that serve as gateways to regional development and global connectivity, positioning Adani Airports as a leader in the aviation sector with a focus on sustainable growth and community impact. Job Purpose: Executive - ARFF Training is responsible for assisting in developing, delivering and documenting ARFF training programs to ensure that all ARFF personnel meet operational and regulatory standards. The role focuses on assisting with training schedules, maintaining training records, evaluating trainees and ensuring compliance with ICAO, CAA, and airport-specific requirements. Responsibilities Emergency Response Support: Participate in emergency response to aircraft incidents, following established procedures and instructions from ARFF superiors to ensure firefighter safety and efficient fire suppression. Assist in responding to fire alarms, aircraft emergencies, and other incidents as directed by the Duty Manager. Conduct routine patrols and inspections to detect safety risks and hazards within the airport premises. Maintain readiness to respond quickly to incidents during shifts. Pre-Flight Inspections And Equipment Maintenance Assist in pre-flight inspections of ARFF vehicles and firefighting equipment, ensuring functionality and readiness for immediate deployment in case of emergencies. Assist in maintaining, and restocking firefighting equipment and personal protective gear (PPE) to ensure their reliability and firefighter safety during operations. Report equipment malfunctions and assist with minor maintenance activities. Ensure firefighting equipment and emergency kits are replenished and in good condition. Training And Preparedness Actively participate in ongoing ARFF training drills and exercises to maintain proficiency in firefighting techniques, emergency response procedures, and teamwork. Stay updated with ICAO, CAA, and airport safety standards.Support the Duty Manager in executing drills and exercises with internal and external stakeholders. Administrative Support Coordinate shift schedules and assist in rostering ARFF personnel. Handle communication with internal departments and external vendors related to ARFF operations. Assist in maintaining a clean, organized, and operational ARFF station environment, ensuring readiness for emergency response. Data Collection And Reporting Assist senior ARFF personnel with collecting data related to ARFF response times, training exercises, and equipment maintenance. Record operational activities and maintain shift logs for reporting purposes. Assist in preparing incident reports and equipment maintenance records. Ensure compliance with SOPs and maintain documentation for regulatory audits. Safety Protocol Adherence Adhere to all established safety protocols and procedures during ARFF operations, training, and equipment maintenance activities, prioritizing personal safety and that of colleagues. Key Stakeholders - Internal Duty Manager - ARFF Airport Operations Team Airport Security Emergency Medical Services ARFF Crew Members Engineering & Maintenance Team Health, Safety & Environment (HSE) Team Key Stakeholders - External Directorate General of Civil Aviation (DGCA) National Disaster Response Force (NDRF) Local Fire Services Departments Civil Aviation Authorities ARFF Equipment Manufacturers/Service Providers Industry Associations Educational Institutions Insurance Companies Qualifications Education Qualification: Diploma in Fire Science, Aviation Safety, or a related field. Certifications like ICAO Firefighter certification, First Aid/CPR qualification is required. Work Experience 5 - 10 years of experience in aircraft rescue and fire fighting (ARFF) operations.
Posted 1 week ago
0.0 years
0 Lacs
Delhi, Delhi
On-site
DESCRIPTION The Team Lead under the Field Quality Assurance program will solve complex challenges with last mile delivery in their assigned territory, and should be able to work with program managers, operations managers, short on-road associates and stakeholders. The program is designed to gather correct geospatial data to enable defect reduction. The Team Lead will be responsible for managing short on-road associates, their rostering, routing, address defect prioritization, data analysis for quality of inputs collected, problem solve blockers for SORA and enable them for efficient daily operations. Key job responsibilities Manage rostering and daily operations for assigned Short on road associates Understand the delivery defect and quality metrics attribution Daily analysis of SORA performance, stops attended and quality of geocode inputs Performance management of the assigned SORA To coordinate with Ops team to identify and collect address IDs with geospatial defects and partner with program team for route ingestion Problem solve the blockers and challenges faced by the associates Observe deliveries in the field to identify barriers to first-time delivery success; recommend solutions and improvements to Amazon’s systems and processes. BASIC QUALIFICATIONS Bachelor's degree Speak, write, and read fluently in English Experience with Microsoft Office products and applications PREFERRED QUALIFICATIONS Knowledge of city topography and road network Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. Job details IND, DL, Delhi Last Mile Delivery Fulfillment Associate
Posted 1 week ago
5.0 years
0 Lacs
Gurgaon, Haryana, India
On-site
About Rudra Shield Rudra Shield is on a mission to make India a safer place — one home, one business, one street at a time. We provide both physical and electronic security services, including advanced CCTV surveillance, access control, and on-demand protection solutions. Trust, accountability, and agility are at the core of how we operate. Role Summary We are seeking a capable, hands-on Technical Operations Supervisor – Surveillance Systems to lead on-ground deployment and technical execution of CCTV, access control, and electronic surveillance projects. This role bridges technical field execution with team deployment, rostering, and client coordination , ensuring every site runs smoothly and meets Rudra Shield’s quality standards. Key Responsibilities 🛠️ Technical Surveillance Operations Supervise or execute installation of CCTV, NVR/DVR systems, access control, and IoT-based surveillance setups. Conduct technical site assessments and client walkthroughs pre- and post-installation. Troubleshoot hardware, connectivity, and network-related issues at sites. 👥 Deployment & Team Management Allocate engineers and technicians to projects as per skill and availability. Maintain and manage the weekly field roster , ensuring service continuity and zero downtime. Track on-site reporting, resolve field escalations, and ensure timely project completion. 📊 Coordination & Documentation Liaise with clients during deployments to align expectations and timelines. Maintain job cards, client signatures, and daily engineer reports (digital or paper). Prepare project status updates, material lists, and feedback summaries. Key Qualifications Diploma / B.Tech in Electronics, IT, or Networking Minimum 2–5 years of experience in CCTV & security system installations Strong networking basics (IP cameras, PoE, LAN/WAN) Working knowledge of major surveillance brands (CP Plus, Hikvision, Dahua, etc.) Soft Skills & Traits Strong team coordination and rostering discipline Field management mindset with a "get-it-done" attitude Confident communicator for client-facing conversations Ability to train junior technicians when required Excellent follow-through and documentation habits Preferred Bonus Skills Familiarity with access control systems (RFID, biometric) Experience using rostering or field service software Valid two-wheeler driving license Why Join Rudra Shield? Be part of a company committed to redefining trust in Indian security services Work in a tech-enabled, agile operations environment Opportunity to grow into a leadership role in security technology and field operations How to Apply Send your resume to hr@rudrashield.com with the subject line: "Technical Operations Supervisor – Application"
Posted 1 week ago
3.0 - 7.0 years
0 Lacs
haryana
On-site
As a Team Leader for Technical Support Engineers, you will be responsible for managing a team of technical support engineers. Your core responsibilities include directing, administering, and controlling day-to-day operations to ensure compliance with company and regulatory guidelines. Your primary focus will be on providing high-quality service and an extraordinary customer experience. In this role, you will be tasked with managing staffing levels by implementing appropriate hiring and attrition management strategies. Additionally, you will be responsible for schedule management and rostering to optimize team efficiency. Furthermore, you will play a key role in promoting the development of the area management team and succession planning. This will involve coaching, training, and leadership development to ensure a capable and skilled workforce. The ideal candidate should have proven work experience as a Team Leader or Front Line Manager for a technical team. You should possess in-depth knowledge of performance metrics such as NPS and CSAT. Strong organizational and time-management skills are essential for success in this role. Excellent communication skills and the ability to handle clients effectively are also required. If you are looking for a challenging opportunity to lead a technical support team and drive operational excellence, this position may be the perfect fit for you.,
Posted 2 weeks ago
0.0 - 4.0 years
1 - 5 Lacs
Hyderabad
Work from Office
Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks
Posted 2 weeks ago
6.0 - 11.0 years
4 - 6 Lacs
Kolkata, Lucknow, Delhi / NCR
Work from Office
Assistant Manager Operation Dom CS Voice Process Min 6 Yrs exp, 2yrs AM on paper SLA, AHT, Attrition, Shrinkage,CSAT GRADUATE Work from Office-Lucknow only not for Delhi/NCR neither Kolkata ..Apply those who can relocate in Lucknow Required Candidate profile Work from Office-Lucknow only not for Delhi/NCR neither Kolkata and ..Apply those who can relocate in Lucknow Call/WhatsApp cv to Neha 8287267407 Amit 8851792136
Posted 2 weeks ago
1.0 - 3.0 years
2 - 3 Lacs
Kanpur
Work from Office
Role & responsibilities : Acts with integrity, honesty, and knowledge that promote the culture and values of TATA Starbucks. Anticipates customer and store needs by constantly evaluating environment and customers for cues. Maintains a calm demeanour during periods of high volume or unusual events to keep store operating to the prescribed standard so as to set a positive example for the shift team. Assists with new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed. Provides feedback to store manager on partner performance during shift. Contributes to positive team environment by recognizing alarms or changes in partner morale and performance and communicating them to the store manager. Creates a positive learning environment by providing clear, specific, timely and respectful coaching and feedback to partners on shift to ensure operational excellence and to improve partner performance. Delivers legendary customer service to all customers by acting with a customer comes first attitude and connecting with the customer. Discovers and responds to customer needs. Develops positive relationships with shift team by understanding and addressing individual motivation, needs and concerns. Executes store operations during scheduled shifts. Organizes opening and closing duties as assigned. Follows TATA Starbucks operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift. Follows all cash management and cash register policies and ensures proper cash management practices are followed by shift team. Follows up with baristas during the shift to ensure the delivery of legendary customer service for all customers. Maintains regular and consistent attendance and punctuality. Provides quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards. Follows health, safety and sanitation guidelines for all products. Recognizes and reinforces individual and team accomplishments by using existing organizational tools and by collaborating with the store manager to find new, creative, and effective methods of recognition. Preferred candidate profile : Minimum 12th Completed Age Criteria : 18 years At least 1 year experience of team handling into any retail or QSR Perks and benefits 5 days work week Accidental and Life insurance support|Emotional & Mental counselling Opportunity to become a Coffee Master Starbucks Meal & Beverages| 30% brand discount Parental Medical Insurance
Posted 2 weeks ago
1.0 - 3.0 years
2 - 3 Lacs
Bengaluru
Work from Office
Role & responsibilities : Acts with integrity, honesty, and knowledge that promote the culture and values of TATA Starbucks. Anticipates customer and store needs by constantly evaluating environment and customers for cues. Maintains a calm demeanour during periods of high volume or unusual events to keep store operating to the prescribed standard so as to set a positive example for the shift team. Assists with new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed. Provides feedback to store manager on partner performance during shift. Contributes to positive team environment by recognizing alarms or changes in partner morale and performance and communicating them to the store manager. Creates a positive learning environment by providing clear, specific, timely and respectful coaching and feedback to partners on shift to ensure operational excellence and to improve partner performance. Delivers legendary customer service to all customers by acting with a customer comes first attitude and connecting with the customer. Discovers and responds to customer needs. Develops positive relationships with shift team by understanding and addressing individual motivation, needs and concerns. Executes store operations during scheduled shifts. Organizes opening and closing duties as assigned. Follows TATA Starbucks operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift. Follows all cash management and cash register policies and ensures proper cash management practices are followed by shift team. Follows up with baristas during the shift to ensure the delivery of legendary customer service for all customers. Maintains regular and consistent attendance and punctuality. Provides quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards. Follows health, safety and sanitation guidelines for all products. Recognizes and reinforces individual and team accomplishments by using existing organizational tools and by collaborating with the store manager to find new, creative, and effective methods of recognition. Preferred candidate profile : Minimum 12th Completed Age Criteria : 18 years At least 1 year experience of team handling into any retail or QSR Perks and benefits 5 days work week Accidental and Life insurance support|Emotional & Mental counselling Opportunity to become a Coffee Master Starbucks Meal & Beverages| 30% brand discount Parental Medical Insurance
Posted 2 weeks ago
0.0 - 3.0 years
2 - 6 Lacs
Pune
Work from Office
The ideal candidate must possess strong communication skills, with an ability to listen and comprehend information and share it with all the key stakeholders, highlighting opportunities for improvement and concerns, if any. He/she must be able to work collaboratively with teams to execute tasks within defined timeframes while maintaining high-quality standards and superior service levels. The ability to take proactive actions and willingness to take up responsibility beyond the assigned work area is a plus. Roles and responsibilities: Monitor IT systems and applications to ensure optimal performance and availability Act as gatekeeper for Incident Queues govern the queue flow Respond to alerts and incidents, perform troubleshooting, and resolve issues in a timely manner Escalate incidents to appropriate teams as necessary Document incidents, investigations, and resolutions in a clear and concise manner Communicate effectively with stakeholders, including IT teams, vendors, and management Participate in the development and implementation of monitoring tools, processes, and procedures Identify and recommend improvements to enhance the reliability and efficiency of IT systems and applications Maintain up-to-date knowledge base/SOP(s) on IT systems, applications, and best practices Work with managers in streamlining & optimizing incidents handling improving key KPI(s) MTTD/MTTI/MTTR Work on different tools which will help to identify Customer experience issue on live site/prod environment Create report on daily and weekly basis on alerts observed on different dashboard Technical and Functional Skills You have completed a Bachelors Degree. Strong proficiency in MS Office, especially MS Excel and PPT Strong interpretation and communication skills Development skills will be an added advantage. Technical and Network knowledge will be helpful for troubleshooting on server.
Posted 2 weeks ago
1.0 - 3.0 years
4 - 8 Lacs
Mumbai
Work from Office
Manage IT service requests/tickets (network, hardware, software) within defined SLAs, ensuring client satisfaction and zero escalations. Diagnose tickets escalated from L1, perform root cause analysis, and deliver resolution or escalate complex issues to higher teams. Install/configure software and hardware, maintain system backups and logs. Collaborate with onsite teams for complex resolutions and review chatbot-collected logs for resolution Mandatory Skills: WFM (Ops). Experience: 1-3 Years.
Posted 2 weeks ago
1.0 - 5.0 years
3 - 7 Lacs
Bengaluru
Work from Office
Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks
Posted 2 weeks ago
2.0 - 6.0 years
1 - 4 Lacs
Bengaluru
Work from Office
Role based in BSv organisation. Leveraging deepening knowledge of one or more R2A processes (record, report, analyze etc), Record to Analyze Process Experts participate of in or lead the achievement of service levels, key measurement targets of the team and delivers a high quality and cost-effective service that drive compelling business outcomes. They support the delivery of a customer focused and compliant services through the adoption of frictionless finance, practice processes, technologies, methodologies which drive innovation and process improvements. Their domain expertise means they are responsible for processing non complext to complex transactions, resolving the standard process related issues, preparation and finalization of the period and close activities and reporting (including the interactions with Clients Financial Controllers) and performing the reconciliations. - Grade Specific Entry and mid-Junior level in a Finance Administration roleStrong team player with the ability to build good relationships with their stakeholders.Able to act on own initiative with regular supervision. Understands when to seek guidance/escalateSupports experienced Finance specialists delivering progress reporting, task management and documentation for Finance activity
Posted 2 weeks ago
8.0 - 10.0 years
0 Lacs
Indore, Madhya Pradesh, India
On-site
About the Company HI I am looking for a Merchandising Manager for Flipkart Best Price, Indore. About the Role Please apply only if you have 8-10 years of Merchandising experience in FMCG Sector, are based out or open to relocating to Indore. Responsibilities Effective Merchandising and Pricing – Handling the Non-Food & Food part of the store which includes more than 6500 SKUs across categories like Electronics/Appliances, Stationery/ IT, Furniture, Apparels, Home Textiles, Footwear & Luggage, House wares (Plastic/Glass/Steel) & Disposables & FMCG Non-Food (Home/Personal & Baby Care) & Food, Processed Food & Staples Monitoring critical KPIs – Stock/shelf availability (Top 1000 items) & Vendor service levels. Taking Care of Documentation of all the stock receipts. Controlling the stock damages, shrinkages & coordinating with vendors for stock returns. Driving superior customer service standards, at the checkout with smooth billing and faster check out. Proper Freebee management. Adhering to pay out process for day to day expenses. Ensuring Timely Sales cash & cheque deposits in bank. Responsible for documentation of all necessary records for external audits. Managing and coordinating the Third party Cash pick Up team. Track P & L every month – Focus on initiatives to improve Sales/Margins & Controllable Costs – As per defined Annual Calendar. Focus on Improving cost & operational efficacy for the store & to manage quality operations by evaluating current policy & procedures, and finding opportunity to minimize cost (EDLC) concept. Analyse Ageing stocks and plan liquidation accordingly. Generate other income for store (Scrape sale or space selling). Building strong relationship with local and Government Officials. Ensuring smooth functioning of all in store facilities and their maintenance such as Electricity, DG Sets, STP, RO plant, Freezers and Chillers. Managing the entire Housekeeping and Loaders schedule, rostering and ensuring timely pay out. Taking care of all kinds of repairs and maintenance at the store. Ensuring all kinds of Pest management at the store. Coordinating For all Required Licenses for running the store. To Drive Multi-tasking skills. The associate must be able to work in any section within the facility when asked to do so. To manage his direct reportees, to delegate and monitor against a pre-determined deadline and/or measure of quality. To Demonstrate Highest standards of Integrity & Ethics. Training & development of all the associates. Qualifications 8-10 years of Merchandising experience in FMCG Sector. Required Skills Strong analytical skills. Excellent communication and interpersonal skills. Ability to manage multiple tasks and priorities. Preferred Skills Experience in managing large teams. Knowledge of local market dynamics. Pay range and compensation package Compensation details to be discussed during the interview. Equal Opportunity Statement We are committed to diversity and inclusivity in our hiring practices.
Posted 2 weeks ago
5.0 - 8.0 years
5 - 9 Lacs
Navi Mumbai
Work from Office
Skill required: Trust & Safety - Workforce Management (WFM) Designation: Workforce Services Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Accenture is a trusted, innovative, comprehensive, and experienced partner to leading platform companies. The Trust and Safety offering within Accenture Operations helps keep the internet safe and helps platform companies accelerate, scale, and improve their businesses. You will be responsible for leading a team of Content Moderators whose role is analyzing and reviewing user profiles, audio, videos, and text-based content and/or investigating, escalating and/or resolving issues that are reported by users or flagged by the system. Due to the nature of the role, the individual and you may be exposed to flashing lights or contrasting light and dark patterns. What are we looking for Content moderation is meaningful work that helps keep the internet safe. It may also be challenging, at times. In the context of this role, individuals may be directly or inadvertently exposed to potentially objectionable and sensitive content (e.g., graphic, violent, sexual, or egregious). Therefore, any role supporting content moderation needs strong resilience and coping skills. We care for the health and well-being of our people and provide the support and resources needed to perform their role responsibilities. Active participation in Accentures well-being support program, designed specifically for the Trust & Safety community, provides valuable skills to promote individual and collective well-being. Use appropriate tools and technologies in learning analytics, including but not limited to Unidash, SQL, Daiquery etc. Roles and Responsibilities: Gather learning data to identify trends, patterns, and insights that inform business decisions and drive learning strategy.Develop and maintain dashboards and reports to track key performance indicators (KPIs) such as learner engagement, course completion rates, and assessment scores.Implement data collection methods to gather relevant learning data from various sources, including learning management systems, surveys, and assessments.Implement data-driven solutions to meet business needs.Create data visualizations and storytelling to communicate complex data insights to non-technical stakeholders and facilitate decision-making.Ensure data quality, integrity, and security by implementing data governance policies and procedures.Gather learning data to identify trends, patterns, and insights that inform business decisions and drive learning strategy.Develop and maintain dashboards and reports to track key performance indicators (KPIs) such as learner engagement, course completion rates, and assessment scores.Implement data collection methods to gather relevant learning data from various sources, including learning management systems, surveys, and assessments.Implement data-driven solutions to meet business needs.Create data visualizations and storytelling to communicate complex data insights to non-technical stakeholders and facilitate decision-making.Ensure data quality, integrity, and security by implementing data governance policies and procedures.Use appropriate tools and technologies in learning analytics, including but not limited to Unidash, SQL, Daiquery etc. Qualification Any Graduation
Posted 2 weeks ago
14.0 - 16.0 years
11 - 16 Lacs
Gurugram
Work from Office
Job Title - GN - SONG - Service - Workforce Intelligence - Senior Manager Management Level: 6-Senior Manager Location: Bengaluru, BDC7A Must-have skills: Workforce Management (WFM) Good to have skills: Ability to leverage design thinking, business process optimization, and stakeholder management skills. Job Summary : This role involves driving strategic initiatives, managing business transformations, and leveraging industry expertise to create value-driven solutions. Roles & Responsibilities: Provide strategic advisory services, conduct market research, and develop data-driven recommendations to enhance business performance. Professional & Technical Skills: - Relevant experience in the required domain. - Strong analytical, problem-solving, and communication skills. - Ability to work in a fast-paced, dynamic environment. Bring your best skills forward to excel at the role: Understand market and customer challenges, ability to address these challenges in a differentiated manner vs. the competition. Includes similar level of understanding with regards to all the workforce management vendor technologies Help the team to be able to solution, sell, deliver workforce optimization solutions to clients. Readiness includes:Product overview, Partner readiness support, pricing, documentation, first call presentations Ability to drive Partner support activities which includes a strong focus on nurturing deeper, more strategic relationships with key parties Excellent communications & presentation skills Ability to develop requirements based on leadership input Ability to work effectively in a remote, virtual, global environment Strong project management skills:ability to mobilize and organize across multiple stakeholders (client and internal) and projects Additional Information: - Opportunity to work on innovative projects. - Career growth and leadership exposure. You will work closely with our clients as consulting professionals who design, build and implement initiatives that can help enhance business performance. As part of the team, you will drive the following Help our clients to create the workforce optimization strategy Work with clients to drive migration of workforce management platforms to new age technologies based on AI/ML Build target operating model for workforce management practice Assist clients in driving operational efficiencies through leading operational practices within the contact center/customer service organization Provide an impartial assessment of workforce management solutions Design & create strategic plans for WFO (Project & Programme) Design & create the solution architecture for workforce management transformation with best practices (across platforms) Lead large scale transformations on AI enabled contact center / customer service opportunities with clear focus on workforce optimization Build and influence relationships, grow collaborative partnerships with clients Experience using industry enterprise frameworks and methodologies to deliver business capabilities through whole systems design and architecture Work with pre-sales teams to support the solutioning of workforce optimization opportunities Manage performance of teams and identify performance improvement plans when required Develop both thought leadership points of view and new service offerings to differentiate us in the marketplace About Our Company | Accenture Qualification Experience:14 to 16 Years Educational Qualification: Minimum 15 Years of Education
Posted 2 weeks ago
0 years
3 - 4 Lacs
Bhilai
On-site
Job Description Supervises the functions of the department employees, facilities, operations and cost on a day- to-day basis. Owner of all SOPs followed in all Cinema activities and ensures 100% compliance of the same. Maintains the standards of service as laid in the Brand standards and ensures 100% compliance of the same. Conducts 1 hour of Staff Training per Week and also conducts at least four Shift Briefings. Conducts a complete property round every day. Co-ordinates functions and activities with other department heads as assigned. Monitors and controls, on an on-going basis: Establishes and maintains effective customer/employee relation. Sets up targets/ goals for the department, makes constant effort to achieve the same. To introduce new ways and means to minimize transaction time at box office. Makes constant effort to up-grade and maintain the standards of cinema. Oversees the services of Cinema from box-office to concessions and cleaning, to ensure highest standards and quality services at all times. Conducts under the guidance of the Area manager, such functions as hiring, employee orientation, on the job performance, coaching and disciplinary action if necessary, to ensure appropriate staffing and productivity. Develops formal training plans and conducts on the job-sessions for all employees of Cinema. Supervises and co-ordinates in liaison with the Area Manager, operational decisions and such factors as: Co-ordinates with the Accounts for special purchase requirement relating to cinema. Establishes and maintains the record systems: Ensures that displays are up-dated at all times. Ensures effective co-ordination for advertising films. Ensures all complaints are dealt with properly. Prepares monthly reports, forecast report and any other report pertaining to the cinema department. Maintains and enforces the operations and the HR manual. Monitors, controls departmental expenses. Maintains revenue/accounts related records. Prepares departmental budgets and objective manuals, with constant review and observations. Ensures proper maintenance of all equipment’s and follow-up on AMCs. Efficient and optimum utilization of staff by rostering them effectively. Ensures compliance with all legal requirements in connection with Cinemas. Ensures code of conduct and grooming. Maintains minimum stock levels of all items and participates in inventories on weekly basis. Implement Annual Activity Calendar and monitor promotions and events To monitor VIP movements To ensure that displays are well maintained and updated at all times. To ensure cleanliness at box, foyer, auditorium, rest rooms etc. and co-ordinate with housekeeping as and when required. * ROLES & RESPONSIBILITIES Essentials for the Manager Operations: Checking attendance of all departments in the Cinema. Checking BO revenue and Concessions revenue for the previous day and updation of Monthly records. Property round with the concerned support department supervisors/AMs. Thursday stock Take. Weekly staff meeting to take feedback from Associates. Weekly Operations review meeting with all support department supervisors/AMs. Ideally to be conducted on Thursday afternoon. Daily Spoilage review and Stock commuting. SMS and Tele calling activity weekly review. WAC update on every Monday. Cost saving sheet to be sent on daily basis Print Check reports Reports to be send every Friday morning To perform any other duties as may be assigned by the Management from time to time. Job Type: Full-time Pay: ₹360,000.00 - ₹400,000.00 per year Benefits: Health insurance Leave encashment Provident Fund Schedule: Rotational shift Willingness to travel: 50% (Required) Work Location: In person
Posted 2 weeks ago
6.0 - 10.0 years
8 - 9 Lacs
Noida
On-site
Job Summary: The Head of Facility is responsible for the strategic planning, management, and operational oversight of all co-working locations. This role ensures all facilities are safe, well-maintained, operationally efficient, and provide an exceptional experience to members and tenants. The ideal candidate is proactive, detail-oriented, and has strong leadership and vendor management skills. Key Responsibilities:1. Facility Operations & Maintenance Oversee daily operations across all co-working locations. Ensure facilities are compliant with health, safety, and building regulations. Manage preventive and reactive maintenance schedules. Implement SOPs and best practices for facility management. 2. Team Management Lead and mentor a team of facility managers, housekeeping, and maintenance staff. Oversee rostering, performance, and training of on-ground teams. Conduct regular reviews and audits across locations. 3. Vendor & Contractor Management Source, onboard, and manage vendors for cleaning, HVAC, electrical, security, pest control, and other services. Negotiate contracts and manage vendor SLAs to ensure timely service delivery. 4. Member Experience Ensure spaces are clean, welcoming, and fully functional at all times. Collaborate with community and front-desk teams to promptly resolve member issues related to the facility. Take ownership of space aesthetics and comfort (lighting, temperature, furniture, etc.). 5. Budgeting & Cost Management Develop and manage facility-related budgets and forecasts. Track and optimize utility usage, repairs, and operational costs. Recommend cost-saving initiatives without compromising quality. 6. Space Planning & Expansion Coordinate with the design and projects team during fit-outs or expansion of new spaces. Provide input on layouts, furniture planning, and infrastructural requirements. Lead handovers from project to operations post construction. Qualifications: Bachelor’s degree in Facility Management, Engineering, Operations, or a related field. 6–10 years of relevant experience in facilities or property management, preferably in hospitality, co-working, or retail. Proven leadership experience in managing multi-location facilities. Strong knowledge of HVAC, plumbing, electrical, and fire safety systems. Excellent communication, negotiation, and people management skills. Proficiency in MS Office; familiarity with facility management software (like CMMS) is a plus. Interested Candidate can apply at hr@nukleus.work , or WhatsApp there profile 9311391642 Job Type: Full-time Pay: ₹70,000.00 - ₹80,000.00 per month Benefits: Cell phone reimbursement Health insurance Schedule: Monday to Friday Work Location: In person
Posted 2 weeks ago
2.0 - 6.0 years
3 - 5 Lacs
Mundra
Work from Office
Understanding of Product CCTV, Access control Shall Manage Rosters Reports and documentation Customer, Time, cost and project Management Team Handling experience Should be proactive and handle team on site Good communication skill Customer facing
Posted 2 weeks ago
3.0 - 8.0 years
5 - 6 Lacs
Hyderabad, Pune, Bengaluru
Work from Office
Role: WFM MIS/ RTA Min 3+ Years experience in WFM MIS/ RTA Hands on experience in Advanced Excel Knowledge of Powerbi (Added advantage) 5 Days Working Rotational Shift/ Offs Both Side Cab
Posted 2 weeks ago
2.0 - 7.0 years
3 - 6 Lacs
Bengaluru
Work from Office
Greeting from Teleperformance...! Looking for immediate joiner Candidate must have experience in voice process, customer service, knowledge in BPO and working as a Team Leader/ Lead in Operations department on papers for minimum 1 year, preferably. Should have Hands-on experience in Team management and KPI's like AHT, Shrinkage, Attrition, Occupancy, Rostering, NPS/Csat and Dsat calculations. Excellent communication skills in English. Minimum 2 years' experience in Voice process Salary up to 4 LPA 6 days working Contact - 9449900627, yamanurappa.kuri@teleperformancedbs.com
Posted 2 weeks ago
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