233 Rostering Jobs - Page 5

Job Title: Facility Manager – Occupational Health & Safety (OHC Operations)Location: Bengaluru Employment Type: Full-time About the Role:We are seeking a dynamic and organized Facility Manager to oversee the day-to-day operations of our Occupational Health Centres (OHCs) located at client sites across Bengaluru. This role is central to ensuring efficient service delivery, safety compliance, and smooth functioning of all deployed medical and paramedical personnel under our Occupational Health vertical. Key Responsibilities:Manage and coordinate all OHC facilities across assigned client locations in Bengaluru. Ensure timely deployment, attendance, and compliance of medical staff (Doctors, Nurses, Paramedics). Oversee clinic setup, maintenance, medical inventory, and equipment calibration as per guidelines. Ensure compliance with occupational health & safety protocols, SOPs, and legal standards. Serve as the point of contact for client SPOCs for operational issues and escalations. Monitor service performance, maintain records, and report monthly operational KPIs. Coordinate with the HR and Admin teams for hiring, training, and rostering OHC staff. Requirements:3+ years’ experience in Facility Management / Healthcare Operations / Corporate Services. Familiarity with Occupational Health & Safety practices (preferred). Strong organizational and communication skills. Ability to handle multiple sites, travel to client locations, and manage vendor/service staff.

Position: MIS, Gurgaon. Business: Property and Asset Management, Gurgaon. What This Job Involves You will be JLL’s front liner at the site for anticipating guest needs and resolving all customer related concerns. Your role is to ensure that customer service is maintained as per the standards set by the us. Your day to day activities will involve: Receiving calls and emails from clients to ensure closure of complaints and communicating the actions taken to the stakeholders in a poised and confident manner. Taking ownership of the request or complaint and ensuring they are handled effectively within TAT. Conducting timely Customer Feedback Surveys and sharing the reports with the client/management. Cooperating, coordinating and communicating with other departments to ensure good customer experience and sharing consolidated feedback reports with the team for improvement of services. Helping to ensure that any complaint/requests and/or emergencies are handled in an expeditious manner (as per JLL policies) and contact the proper authorities when needed. Being familiar with the building operating procedures manual (Lost and found, timings, id card application, permission forms etc.) Helping in activities like filing, checking and maintaining inventory records, DMR, MMR, MIS reports, etc. Managing and participating in events/parties/CSR activities, general maintenance and guest handling. Act as a secondary point of contact for all occupants, in case of client escalation. Prepares and approves the working schedule/rostering for the helpdesk team as per the operational requirements to maintain & operate the property at an optimum level. Client: You will be working on __Godrej GCR ___, which is a Commercial located at __Gurgaon____ Site dynamics: Work Schedule: Site team: e.g.: Property Manager +2 Other details if any. Reporting: You will be reporting to Property Manager. Sound like you? Here is what we’re looking for: Meticulous and Being Analytical You must pay attention to detail and have excellent problem-solving skills. You would also use logic and reasoning to identify the alternative solutions, conclusions or approaches to problems. Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others. Qualifications You will have a relevant education background in hospitality studies would be preferred, with min 2-3 years of work experience OR 4-5 years of experience in client facing roles. Good Communication skills with speech clarity, fluency in English language will be important. Willingness to work in flexible shifts, weekends and holidays as per requirement will be a must. Basic understanding of operating computers and mobile application and MS Office (Excel, Word, PowerPoint) is an added advantage. What we can do for you: At JLL, we make sure that you become the best version of yourself by helping you realise your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package. Apply today! Show more Show less

About Us At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers. About The Role To perform a variety of pre settlement tasks and processes, such as perform pre-checks as specified, verify documents, prepare progress draw requests, prepare security documents and other tasks in relation to the resolution of customer requests in the Homeowners space. You will be based in Bengaluru, and aligned to Frontline regions across the branch network, mobile lender and broker channels. More importantly, our people are working together with Frontline as one team for our customers. Shifts : Rotational Shifts (Including Night Shifts) What will your day look like? Work completed within Banks set policies, procedures and standards and able to apply business knowledge in daily work. Monitors progress on outstanding matters Gain understanding of customer queries/concerns by gathering necessary information. Research customer requests by gathering all relevant information/data, ensuring all available avenues and sources of information are investigated. Recognise issues requiring escalation and act accordingly. Develop sound relationships with ANZ customers & ANZ staff by maintaining two-way communication. Handle queries from ANZ customers & staff. Provide continuing liaison with customers through to final resolution. Answer all emails and calls in a professional manner. Contact customer to keep them informed in accordance with current processes. Process items/events with timeliness and accuracy. Work Allocation and Prioritising and distributing initial work received to various team members Staff communications, staff meetings rostering and work distribution Resolve and/or escalate complex matters to the Manager in a timely manner Focus on continuous improvement of the process Adhering to and living ANZ Values Adhering to Standard Code of Conduct What will you bring? To grow and be successful in this role, you will ideally bring the following: Fresher’s who have completed graduation/PG (BCom, BBA, BBM, MCom, MBA) Highly energetic and dynamic professional who are always striving to do better for our customers. Should be flexible working in any shifts Candidate having experience of Mortgage Process/banking Operations is an added advantage Excellent communication skills in written and oral English Strong in exercising sound judgement backed by analytical, problem-solving skills Carrying impressive interpersonal skills to communicate effectively with our Australian frontline and leading lenders Strong in living cultural and ethical values to demonstrate sense of accountability, collaboration, excellence, integrity and respect You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you. So why join us? From the moment you join ANZ, you'll be doing meaningful work that will shape a world where people and communities thrive. But it's not just our customers who'll feel your impact. you'll feel it too. Because at ANZ, you'll have the resources, opportunities, and support you need to take the next big step in your career. We're a diverse bunch at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more. At ANZ, you'll be part of an organisation where the different backgrounds, perspectives and life experiences of our people are celebrated. That's because we're committed to building a workplace that reflects the diversity of the communities we serve. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability or access requirement, let us know how we can provide you with additional support. To find out more about working at ANZ, visit https://www.anz.com.au/careers . You can apply for this role by visiting ANZ Careers and searching for reference number 90947. Job Posting End Date , 11.59pm, (Melbourne Australia) Show more Show less

Assistant Manager Operation Dom CS Voice Process Min 6 Yrs exp, 2yrs AM on paper SLA, AHT, Attrition, Shrinkage,CSAT Immediate Joiner FLUENT in English &HINDI GRADUATE Call/WhatsApp cv to Neha 8287267407 Amit 8851792136 Required Candidate profile Work from Office-Bangalore only not for Kolkata and Hyderabad ..Apply those who can relocate in Bangalore Call/WhatsApp cv to Neha 8287267407 Amit 8851792136

Company Overview Arcesium is a global financial technology firm that solves complex data-driven challenges faced by some of the world’s most sophisticated financial institutions. We constantly innovate our platform and capabilities to meet tomorrow’s challenges, anticipate the risks our clients encounter, and design advanced solutions to help our clients achieve transformational business outcomes. Financial technology is a high-growth industry as change and innovation continue to disrupt the status-quo and prompt major transformation. Arcesium is at a particularly interesting time in our own growth as we look to leverage our successfully established market position and expand operations in pursuit of strategic new business opportunities. We value intellectual curiosity, proactive ownership, and collaboration with colleagues, and we empower you to meaningfully contribute from day one and accelerate your professional development. Administration team at Arcesium is a diverse group of individuals spread across India locations supporting bu units with varied essential facility services. The team focusses on working collaboratively with stakeholders execute tasks with precision driven by set processes and procedures. What You'll Do Supervise, guide and run employee transportation operations. Set up routes/alternates based on heat map of drop locations, specific to loads at different drop times. Organize operations/collateral documentation etc. in an efficient manner using relevant tools like 5S, Excel, Gantt charts, method maps, task cards etc. Monitor & guide cab helpdesk team in terms of work allocation, fleet allocations, safety/quality checklists, functional training, R&R, task planning/completion, ensure acceptable workplace behavior for cab supervisors/drivers etc. Cab provisioning as per load, rostering, safety/quality checks and timely service operations. Create algorithms for calculation of load, creation of safety/quality checklists, running safety readiness check simulations etc. Conduct drivers’ briefing/training and ensure their efficient management/on-site/on duty conduct and service delivery. What You'll Need 5 to 7 years of relevant experience in the employee transportation operations. Experience with direct handling of employee transportation operations and allied activities, preferable in an IT firm in Hyderabad area. Thorough knowledge of all relevant legal/statutory/safety/quality requirements for safe and efficient cab operations. Certifications in fire & safety, physical security, first aid, employee transportation/operations management, legal requirements related to transportation. Operations, trainings on cab scheduling tools like MoveInSync/Safe Trax Arcesium and its affiliates do not discriminate in employment matters on the basis of race, color, religion, gender, gender identity, pregnancy, national origin, age, military service eligibility, veteran status, sexual orientation, marital status, disability, or any other category protected by law. Note that for us, this is more than just a legal boilerplate. We are genuinely committed to these principles, which form an important part of our corporate culture, and are eager to hear from extraordinarily well qualified individuals having a wide range of backgrounds and personal characteristics. Show more Show less

About Stratex: Stratex is a Consulting firm that helps organisations turn operational challenges into opportunities for growth and innovation. We do this through three integrated pillars: strategic consultancy, purpose built software suite and expert led shared services, providing mission driven organisations with seamless, end to end support. If you thrive in an environment that rewards initiative and accountability while empowering you to help organisations internationally reach their full potential, Stratex offers the platform to do your best work. Who you naturally are: Customer minded: You like helping people find answers and build smooth working relationships Detail focused: Schedules, checklists and clean data give you a sense of control and clarity Calm under pressure: Unexpected changes don't fluster you; you adjust plans and move on Tech friendly: New software feels intuitive, and you're quick to explore shortcuts and features Growth oriented team player: Feedback motivates you, and you enjoy learning from more-experienced colleagues What youll own: 1. Client Account Support Assist the Client Account Manager with day-to-day coordination for Australian client accounts Track service-level metrics, prepare status summaries and flag risks or new requests for action 2. On-Ground Service Management and Rostering Assistance Help create and publish rosters for in-home and facility care Keep audit-ready records of hours, breaks and approvals Resolve routine roster queries from staff; escalate complex issues promptly 3. Workforce Planning Support Collect data on staffing patterns, seasonality and pipeline changes Work with HR and service managers to balance workloads and minimise overtime 4. Compliance Check Verify rosters against Australian award rules and internal policies Maintain organised documentation for audits and client reviews 5. System and Process Improvement Enter updates and pull reports from the rostering platform Suggest simple workflow tweaks or automations that remove manual effort 6. Communication and Coordination Distribute schedule changes quickly across HR, operations, finance and frontline teams Ensure messages are clear, consistent and time-zone appropriate 7. Incident and Contingency Management Assist in real-time incidents when service incident occurs 8. Continuous Improvement Analyse utilisation and engagement data to identify process gaps Contribute to mini- projects that improve service quality and team experience What you bring: Internship or up to two years of experience in client service, scheduling, HR operations or a similar support role Exposure to any rostering or workforce-management tool is a plus; enthusiasm to learn new software is essential Basic understanding of labour-law concepts through coursework or practical experience is advantageous Strong written and spoken English that communicates clearly and courteously with international stakeholders Willingness to work 5 AM to 2 PM IST to collaborate live with Australian teams Why Stratex? Work directly with Australian clients and gain genuine international account management experience Take full ownership of forecasting, rostering and real-time incident response and see your impact every day Use modern WFM and analytics tools in a culture that rewards innovation and collaboration Earn a competitive salary, performance bonuses and public recognition for operational excellence

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback2Self- ManagementProductivity, efficiency, absenteeism, Training Hours, No of technical training completedMandatory Skills: Record to Report - DOP. Experience1-3 Years.

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback2Self- ManagementProductivity, efficiency, absenteeism, Training Hours, No of technical training completedMandatory Skills: Record to Report - DOP. Experience1-3 Years.

Role based in BSv organisation. Leveraging deepening knowledge of one or more R2A processes (record, report, analyze etc), Record to Analyze Process Experts participate of in or lead the achievement of service levels, key measurement targets of the team and delivers a high quality and cost-effective service that drive compelling business outcomes. They support the delivery of a customer focused and compliant services through the adoption of frictionless finance, practice processes, technologies, methodologies which drive innovation and process improvements. Their domain expertise means they are responsible for processing non complext to complex transactions, resolving the standard process related issues, preparation and finalization of the period and close activities and reporting (including the interactions with Clients Financial Controllers) and performing the reconciliations. - Grade Specific Entry and mid-Junior level in a Finance Administration roleStrong team player with the ability to build good relationships with their stakeholders.Able to act on own initiative with regular supervision. Understands when to seek guidance/escalateSupports experienced Finance specialists delivering progress reporting, task management and documentation for Finance activity Skills (competencies)

About Stratex: Stratex is a Consulting firm that helps organisations turn operational challenges into opportunities for growth and innovation. We do this through three integrated pillars: strategic consultancy, purpose built software suite and expert led shared services, providing mission driven organisations with seamless, end to end support. If you thrive in an environment that rewards initiative and accountability while empowering you to help organisations internationally reach their full potential, Stratex offers the platform to do your best work. Who you naturally are: Connector: You walk into a room (or a Teams call) and instantly map who needs what and who can help. Organiser: Calendars, rosters, run-sheets: you love turning chaos into colour coded certainty. Quick thinker: Last - minute change? You are already lining up options. Tech curious: Comfortable experimenting with modern tools and dashboards; anything that squeezes extra minutes out of the day. Emerging leader: You seek mentors, share knowledge and picture yourself guiding a bigger team. What youll own: 1. Client Account Management Act as Stratex's primary liaison for a portfolio of Australian client accounts. Monitor service-level agreements daily, ensuring roster integrity remains the core deliverable. Hold regular check-ins and business reviews, translate new service needs into clear operational actions and flag opportunities to leadership. 2. On-Ground Service Management and Rostering Collaborate with stakeholders to create rosters that cover both in-home and facility-based care. Balance client requirements, staff preferences and labour rules to keep every shift filled without gaps. Publish schedules in the rostering platform and refresh them promptly when circumstances evolve. Maintain audit-ready records of hours, breaks, approvals and exceptions, and answer roster queries with clarity and empathy. 3. Workforce Planning and Optimisation Forecast staffing demand using seasonal patterns, service pipelines and stakeholder feedback. Coordinate with service managers and HR to keep workloads healthy and overtime sensible. 4. Compliance and Labour-Law Adherence Check each roster against Australian award rules, labour guidelines and internal policies. Keep documentation complete and organised for audit or client verification. 5. Technology and Systems Management Use modern rostering software to streamline scheduling and surface actionable insights. Suggest workflow enhancements or automations that free teams to focus on people. 6. Communication and Coordination Publish schedule changes quickly across HR, operations, finance and frontline leaders. Ensure all stakeholders receive consistent, timely information. 7. Incident and Contingency Management Lead real-time response when service incidents occur, providing employees and clients with clear guidance and support. 8. Continuous Improvement Analyse utilisation and engagement data to identify process gaps. Lead small improvement projects that lift service quality and team experience. What you bring: Account-management pedigree with clients in the UK or wider APAC region, you understand time-zone etiquette, cultural nuance, and service-level expectations across borders. Exposure to workforce-management or rostering tools is a strong plus, though not mandatory. Familiarity with labour regulations whether Australian, UK, or other APAC frameworks will help you hit the ground running. Exceptional written and spoken English; you communicate with clarity, empathy, and confidence at every level. Comfort with early-morning India hours (5 AM to 2 PM IST) to collaborate live with Australian stakeholders. Why Stratex? Work directly with Australian clients and gain genuine international account management experience Take full ownership of forecasting, rostering and real-time incident response and see your impact every day Use modern WFM and analytics tools in a culture that rewards innovation and collaboration Earn a competitive salary, performance bonuses and public recognition for operational excellence

Job Requirements Role/ Job Title : Team Manager - Turbo Cross Sell Function/ Department : Turbo Cross Sell Job Purpose The role entails to provide support to all internal and external customers; instructing, mentoring, and training team members to develop robust departmental systems, policies, and procedures to sustain a high level of service to all sectors. Lead by example and foster a continual improvement culture. Roles & Responsibilities Manage Outbound Call Center who is responsible to generate business for Cross Sell of various products. Understand call center management along with strong knowledge on the mechanism of technology as to how the dialer in call center helps to grow the business rapidly. Strong data analytical skills as to how to increase the contacts with the help to PRI (Telecom lines) Managing approximately 75 to 90 employee outsourced/captive call center staff with their respective hierarchy and relationship as well with the vendor/captive, hence strong people management & Interpersonal skills are a mandate. Align with business budget daily/weekly & monthly. Analytics management – agent monitoring in terms of talk time, Idle Time, Wrap Time Rostering management, Shrinkage management Increased call center business output, while maintaining call procedures for maximum effectiveness. Secondary Responsibilities Daily reviews with team leaders / agents to draw the plan for the day/week. One on One coaching related to target achievements with team leads and if needed with agents. Work closely with quality to ensure the call & customer experience are in line with business expectations. Responsible to drive productivity of team leaders & agents on day to day basis Real time coaching in increasing business efficiency through defined teams Skilled to manage technical queries encountered in day to day call center operations and resolve the same with internal & external stake holders Identify process weaknesses to improve sales with quality. Strong process orientation on daily business delivery Facilitate call center workflows, processes, and procedures. Managerial & Leadership Responsibilities Review Team Manager & Team leads to ensure deliver of budgets defined for the month/year Conduct governance around quality and timely coaching directions for better and consistent output Maintaining & approving call center salaries/billing month, processes, and procedures Business Delivery - As per defined targets Target achievement - daily/weekly & monthly Attrition management Process adherence in detail Education Qualification Graduation: Bachelors in Technology / Maths / Commerce / Arts / Science / Biology / Business / Computers / Engineering / Management. Post-graduation : MBA, PGDM Experience : 5-10+ years of relevant experience Show more Show less

Description Looking for a career at a company that seeks to be Earth’s most customer-centric company? If so, meet Amazon. Over the past 20 years, Amazon has reinvented on behalf of customers and has become the largest internet retailer and marketplace in the world. NOC (Network Operation Center) is the central command and control center for ‘Transportation Execution’ across the Amazon's transportation network. It ensures hassle free, timely pick-up and delivery of freight from vendors to Amazon fulfillment centers (FC) and from Amazon FCs to carrier hubs. In case of any exceptions, NOC steps in to resolve the issue and keeps all the stakeholders informed on the proceedings. Along with this tactical problem solving, NOC is also charged with understanding trends in network exceptions and then automating processes or proposing process changes to streamline operations. This second aspect involves network monitoring and significant analysis of network data. Overall, NOC plays a critical role in ensuring the smooth functioning of Amazon transportation and thereby has a direct impact on Amazon’s ability to serve its customers on time. Within NOC’s umbrella, resides a fast-growing Last Mile support function – AMZL CO (Amazon Logistics Central Operations). AMZL CO is responsible for centrally supporting daily planning and execution of functions that impact Delivery Station (DS) operations across Routing, Scheduling, On-Road and Payments workstreams. The Marcopolo program under AMZL CO strives to operate heavily repetitive processes for NA, EU and JP COs, with standardized mechanisms, tools and technology and with a vision is to build a global Center of Excellence for Last Mile (LM) CO services across WW marketplaces in next 3 years. As a ManagerI, Operations in the Marcopolo organization, this role will lead the operations management (tactical execution) charter for Driver support workstream supporting NA/EU. This role will influence and advice multiple senior level leaders and stakeholders. Responsibilities of a NOC ManagerI We are looking for an experienced Manager to coordinate and lead efforts across operations, and program teams. We're looking for a hands-on and motivated self-starter who's passionate about using data to help us measure every area of the business, drive efficiencies, optimizations and influence decision-making. In this role, the manager will work with stakeholders from multiple partner team to manage last mile support function & improve program performance. From operational perspective, the manager will lead a team of people managers overlooking operations for a team size of 30+ associates. Manager may be expected to operate in different shift structures (for instance - 6PM OR 8PM onwards) depending on business priorities. The Manager would be responsible to evolve the processes and mechanisms with the growing complexities in the network by working across multiple stakeholders like configuration and design teams. The individual will drive improvements to the reporting tools, methods, and processes utilized by the team to increase the availability and granularity of actionable data to internal and external partners. This position also manages the planning and execution of the team’s goals, including segmentation of business goals, measurement of goal attainment, evolving and driving various improvements in Business to increase its effectiveness in driving results. They would drive quality and productivity in the team via continuous coaching and feedback mechanisms, scope out team's career development plans through performance assessment, drive associate engagement through 1-1s and team building activities, dive deep and drive action on insights from connection scores, manage exceptions and prepare dive deeps on escalations from Ops, represent the team in Business reviews (WBRs/MBRs), strategize and implement the associate shift planning and rostering to effectively meet the program requirements. The successful candidate must have very strong analytical skills and expert in excel. Knowledge of SQL would be an added advantage. He/she will be passionate about their work, detail-oriented, analytical, and have excellent problem-solving abilities. He/she will have superb communication and customer-relationship skills, outstanding analytic insight, and be a passionate advocate of operations team to other stakeholders.. They will drive towards simple, scalable solutions to difficult problems, have excellent project-management skills, and be able to communicate complex analytical results, both written and verbally, in a clear and easy-to-understand way. Key job responsibilities 1+ years of Amazon (blue badge/FTE) experience Has a background in quantitative decision making, ability to drive business/operations metrics, and driving adoption of different tools and resources. Exceptional written and verbal communication skills with the ability to create compelling positioning / messaging strategy and present complex information clearly and concisely High attention to detail and proven ability to manage multiple, competing priorities simultaneously with minimal supervision Strong analytical, mediation and problem resolution skills. Has managed critical operational processes, with end to end business responsibility Demonstrated leadership with a bias towards action, supporting a culture of ownership and learning Skilled in collaborative management environment, succeeding through regular meetings and clear formal and informal communication with members of the remote and local management teams. Basic Qualifications 1+ years of employee and performance management experience Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays Can push and pull wheeled dollies loaded with products up to 100 pounds during shifts Preferred Qualifications 1+ years of performance metrics, process improvement or lean techniques experience Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. Company - Amazon Dev Center India - Hyderabad - A85 Job ID: A2990610 Show more Show less

About the Role- As Blinkit expands its delivery team, we’re looking for enthusiastic individuals dedicated to elevating our delivery service. If you have excellent problem-solving abilities, strong communication skills, and experience in managing teams, along with a flair for analytical thinking, we want to hear from you. Join us to help enhance and grow our delivery network, ensuring exceptional service for our customers. What you will do- ● Assist in overseeing daily operations of the express store, ensuring smooth functioning and high standards of service. ● Help manage and train store staff, handle scheduling and rostering, and ensure effective team performance. ● Oversee inventory levels and ensure accurate record-keeping to maintain optimal stock levels. ● Address customer inquiries and issues, and ensure a positive shopping experience by maintaining high service standards. ● Implement and monitor store processes to improve efficiency, optimize workflows, and enhance overall store performance. ● Requirements- ● Minimum qualification - Graduation ● 1-3 years of experience (preferably in e-commerce, Logistics or supply-chain Management) ● Strong analytical and problem-solving skills. ● Excellent communication and negotiation abilities. ● Leadership and team management experience. How to Apply- Join by scanning the QR code by clicking on the link below- Job Type: Full-time Pay: Up to ₹650,000.00 per year Benefits: Health insurance Location: Mumbai, Maharashtra (Preferred) Work Location: In person

Key Responsibilities Prepare and manage fortnightly rosters. Coordinate day-to-day scheduling changes. Arrange replacements for planned/unplanned absences. Communicate effectively with support workers and managers. Match workers to clients based on skills and needs. Minimize travel time and disruptions to service delivery. Handle incoming and outgoing client communications. Qualifications Prior rostering and administrative experience. Strong organizational, communication, and interpersonal skills. Exceptional customer service and attention to detail. Ability to work in a fast-paced environment under tight deadlines. Team player with a solution-focused approach.

Key Responsibilities: Prepare and manage fortnightly rosters. Coordinate day-to-day scheduling changes. Arrange replacements for planned/unplanned absences. Communicate effectively with support workers and managers. Match workers to clients based on skills and needs. Minimize travel time and disruptions to service delivery. Handle incoming and outgoing client communications. Qualifications: Prior rostering and administrative experience. Strong organizational, communication, and interpersonal skills. Exceptional customer service and attention to detail. Ability to work in a fast-paced environment under tight deadlines. Team player with a solution-focused approach.

Skills: Cross-Functional Leadership, Workplace Safety, ELV, Emotional Intelligence, situation analysis, Emergency Management, Operations Management, Cross-functional Coordination, Company Overview Envisioned by Nita M. Ambani and spread over 18.5 acres in Mumbais Bandra Kurla Complex, the Jio World Centre is an iconic business, commerce, and cultural destination. A multifaceted development of its kind in India, it includes the musical Fountain of Joy, an upscale retail experience, a multivenue cultural centre, selection of cafs and fine dining restaurants, serviced apartments and offices, and one of Indias largest convention facilities the Jio World Convention Centre. The Centre opened to the public with the Jio World Convention Centre and the Fountain of Joy at Dhirubhai Ambani Square in early 2022. The Jio World Centre is strategically located in Mumbais vibrant business and cultural hub of Bandra Kurla Complex. This centre has been developed with an international design vocabulary, while honouring the culture and spirit of India. JOB PURPOSE Jio World Centre (JWC) is an 18.5-acre development celebrating art, culture, and Mumbai's heritage. The JWC Joint Operations Centre (JOC) is the worlds first command centre that co-locates teams from IT, Security, HSEF, O&M, Medical, and business operations under one roof, ensuring safe, reliable, and memorable user experiences. The Site Shift Manager - JWC oversees daily operations, manages critical situations and emergencies, and ensures prompt detection, resolution, and reporting of service-impacting events by leveraging technology and management skills to support JOC services. KEY OBJECTIVES Ensure consistent, high-quality shift operations and handle incidents, fostering strong relationships with operational teams. Comply with standard operating procedures and monitor dashboards to address deviations from KPIs and SLAs. Identify & promote continuous improvements, drive measures for effective operations in JOC. SCOPE OF DELIVERY Primary scope of delivery is Jio World Centre however, scope may be extended, as required. JOB ACCOUNTABILITIES Lead and guide console operators, ensuring effective shift operations. Manage, resolve, and analyse issues as per SOPs, ensuring compliance and timely action. Oversee JOC staff rostering, deployment, and performance while monitoring KPIs/SLAs. Drive continuous service improvement and coordinate with third-party agencies for technical/operational issues. Conduct root cause analysis, prepare incident learnings, and oversee JWC operations during silent hour shifts. Support Head & Deputy Head - JOC during emergencies or crises. SKILLS AND COMPETENCIES Effective team player in cross-functional teams, with sound technical knowledge in ELV and OT/IT systems. Strong leadership skills and high emotional intelligence for effective interpersonal communication and team collaboration with the ability to lead complex situations. Exceptional analytical and critical thinking skills in handling serious incidents, emergencies, and crisis situations. Skilled in problem-solving, innovative thinking, and implementing solutions while handling ambiguous real-time, complex, and dynamic cross-functional situations. Demonstrate an ownership mindset, proactive with a focus on execution excellence. Ability to effectively prioritize tasks and manage time. Skilled in root cause analysis, trend analysis, and process improvement; knowledgeable in project management. QUALIFICATIONS Technical degree preferred/ Graduate with MBA EXPERIENCE Minimum 7 years of experience in complex technology-intensive, matrixed organizations & programs preferably hospitality, manufacturing, healthcare, airports, event-management, military, etc. Experience in senior operations role for 3 plus years with an experience of handling operations and emergencies. Show more Show less

The purpose of RTA Specialist role is to monitor and optimize real-time operations in a business environment and also ensuring smooth and efficient operations by analyzing real time data and making decisions based on the findings. Job title: Specialist Global WFM Job Description: Education: Any Bachelor's Degree. Experience: Minimum 3 years of relevant experience as a RTA is Must. Roles & Responsibilities: Manages daily operation by assessing operational drivers (Staffing, Volume, AHT) and outcomes (SLA, ASA and ABAN%) and adjusts intraday schedule to meet service goals. Monitors intraday, makes decisions, provides sound judgement, and consults with operation team for recommendations to improve real time performance includes calling for OT/Time off. Role is offsite RTA monitoring. Produce Real time reports - Hourly/ Daily/ Weekly, Exception management. Preparing Dashboards in the CRM tools and should be well versed with skilling/Bulk skilling. Produce daily, biweekly, and monthly reports to ensure adherence to planned activities. Manage all offline activities, idle time / Report outage, Incident tracking, escalations & produce daily, biweekly, and monthly reports to ensure adherence to planned activities. Assist with creating if metrics and targets to meet the SLA goals and highlight performance gaps on planned activities and goals. Performs analysis of data to surface trends and insights using analytical methods. Drives changes on the need of the business, acts as a resource and POC during contingency events including weather events, system outages, etc. Initiates, develops and implements improvements to workflows and processes and participate on special projects. Assist with projects and other duties as requested or assigned. Mandatory Skills : Must be highly self-motivated multi-task-oriented team member with ability to self-manage tasks to completion within structured timeliness and strong technical documentation skills. Must be a team player within the ability to communicate & interact with external & internal stakeholders. Problem solving, analytical & logical skills is critical and must have excellent English communication skills. Preferred Skills : Knowledge in WFM systems applicable for the account. Eg. Avaya CMS, NICE IEX, Cisco, Aspect eWFM, Verint is an advantage. Knowledge in CRM tools like Avaya, In-contact and should be well versed with individual/Bulk skilling. Excellent communication skills with ability to interact with external & internal stakeholders. Experienced in MS Office tools, especially Excel and PowerPoint, Knowledge in Macros is an added advantage.

Job Opening: Team Leader BPO Industry | Cyfuture Location: Noida Company: Cyfuture India Pvt. Ltd. Contact HR: Rahul 8420011376 Position: Team Leader Industry: BPO / Call Center / Customer Service Experience: 2 to 5 Years Education: Graduate (Any Stream) Salary: 25,000 28,000 per month Job Responsibilities: Lead and motivate a team of customer service executives. Monitor team performance and ensure KPIs are met. Handle escalations and ensure customer satisfaction. Conduct regular training and coaching sessions. Prepare performance reports and feedback for improvement. Desired Candidate Profile: Proven experience in a BPO or call center leadership role. Strong communication and interpersonal skills. Ability to manage a team effectively under pressure. Good analytical and problem-solving abilities. Why Join Us? Reputed organization with growth opportunities. Supportive work environment. Opportunity to lead and make an impact. Apply Now! Call or WhatsApp HR Rahul at 8420011376 to schedule your interview.

About the Role- As Blinkit expands its delivery team, we’re looking for enthusiastic individuals dedicated to elevating our delivery service. If you have excellent problem-solving abilities, strong communication skills, and experience in managing teams, along with a flair for analytical thinking, we want to hear from you. Join us to help enhance and grow our delivery network, ensuring exceptional service for our customers. What you will do- ● Assist in overseeing daily operations of the express store, ensuring smooth functioning and high standards of service. ● Help manage and train store staff, handle scheduling and rostering, and ensure effective team performance. ● Oversee inventory levels and ensure accurate record-keeping to maintain optimal stock levels. ● Address customer inquiries and issues, and ensure a positive shopping experience by maintaining high service standards. ● Implement and monitor store processes to improve efficiency, optimize workflows, and enhance overall store performance. ● Requirements- ● Minimum qualification - Graduation ● 1-3 years of experience (preferably in e-commerce, Logistics or supply-chain Management) ● Strong analytical and problem-solving skills. ● Excellent communication and negotiation abilities. ● Leadership and team management experience. How to Apply- Join by scanning the QR code by clicking on the link below- Job Type: Full-time Pay: Up to ₹650,000.00 per year Benefits: Health insurance Location: Alibágh, Maharashtra (Preferred) Work Location: In person

About the Role- As Blinkit expands its delivery team, we’re looking for enthusiastic individuals dedicated to elevating our delivery service. If you have excellent problem-solving abilities, strong communication skills, and experience in managing teams, along with a flair for analytical thinking, we want to hear from you. Join us to help enhance and grow our delivery network, ensuring exceptional service for our customers. What you will do- ● Assist in overseeing daily operations of the express store, ensuring smooth functioning and high standards of service. ● Help manage and train store staff, handle scheduling and rostering, and ensure effective team performance. ● Oversee inventory levels and ensure accurate record-keeping to maintain optimal stock levels. ● Address customer inquiries and issues, and ensure a positive shopping experience by maintaining high service standards. ● Implement and monitor store processes to improve efficiency, optimize workflows, and enhance overall store performance. ● Requirements- ● Minimum qualification - Graduation ● 1-3 years of experience (preferably in e-commerce, Logistics or supply-chain Management) ● Strong analytical and problem-solving skills. ● Excellent communication and negotiation abilities. ● Leadership and team management experience. How to Apply- Join by scanning the QR code by clicking on the link below- Job Type: Full-time Pay: Up to ₹650,000.00 per year Benefits: Health insurance Location: Mumbai, Maharashtra (Preferred) Work Location: In person

About the Role- As Blinkit expands its delivery team, we’re looking for enthusiastic individuals dedicated to elevating our delivery service. If you have excellent problem-solving abilities, strong communication skills, and experience in managing teams, along with a flair for analytical thinking, we want to hear from you. Join us to help enhance and grow our delivery network, ensuring exceptional service for our customers. What you will do- ● Assist in overseeing daily operations of the express store, ensuring smooth functioning and high standards of service. ● Help manage and train store staff, handle scheduling and rostering, and ensure effective team performance. ● Oversee inventory levels and ensure accurate record-keeping to maintain optimal stock levels. ● Address customer inquiries and issues, and ensure a positive shopping experience by maintaining high service standards. ● Implement and monitor store processes to improve efficiency, optimize workflows, and enhance overall store performance. ● Requirements- ● Minimum qualification - Graduation ● 1-3 years of experience (preferably in e-commerce, Logistics or supply-chain Management) ● Strong analytical and problem-solving skills. ● Excellent communication and negotiation abilities. ● Leadership and team management experience. How to Apply- Join by scanning the QR code by clicking on the link below- Job Type: Full-time Pay: Up to ₹650,000.00 per year Benefits: Health insurance Location: Mumbai, Maharashtra (Preferred) Work Location: In person

Country: India Workplace (hiring): Any Available Vacancies: 1 Area: Goa Work Mode: On Site Schedule: Type of contract: (Unknown) Experience in Years: 10 - 15 Yrs. Preferred Industry: Level of Education Required: Graduate Salary: INR 110000 Functional area: Security Services About G4S: Area of Responsibility Operations Management Formulate & implement cluster strategy linked with Hub strategy Directly accountable for planning and organizing branch operations Ensure proper start-up of new assignments Manage guard sourcing in terms of scouting, referrals and walk-ins Ensure proper deployment, rostering & attendance of guards Ensure proper supervision, patrolling & review in terms of day & night checks Conduct security audits of large assignments periodically Forecast, procure and distribute uniforms and office equipment under clearance from the respective Hub Heads Maintain consistent, complaint free, high quality service levels Support and facilitate implementation of corporate projects Business Performance Goal ( Revenue , Collections , Margin Improvement ) Revenue Growth To grow higher than the industry growth by having Get & Grow and achieve the revenue goals. Collections Develop the strategy and plan to ensure achievement of Price Increase, Collection and Bad Debts. Gap analysis in invoicing and collections. Price Increase Timely communication with customer and related stakeholders. Agreement to pay / timely billing with customer Variance analysis of actual vs budget. Timely termination of customer in case of non agreement or delay in decision of price increase. Bad Debt Understanding the bad debt reasons and devising the strategy in recovering the same. Do the analysis and take the necessary course of action. Focus on collections and reduce the Gaps . Margin Improvement Understand the contract. Knowing the gaps in contract and closing the gaps with customers. Knowing the payout to employees and authorities. Reconciliation - correction for gaps between billed & paid. Asking customers to increase the management fee on various value addition and solving customer problems. Client Relationship Management Strive to understand customer’s needs and deliver the right/customized solutions Build effective customer relationships, ensure customer satisfaction and promote company’s image Conduct all surveys and client requested security audits Ensure satisfaction and retention of existing clients Regular meeting with clients for performance feedback Reviewing client feedback and developing solutions to improve service delivery quality and create customer delight Responding to client queries and concerns promptly Leadership & IR With support from Branch HR Team: Prepare manpower budget as per business requirements Recruit adequate number of quality direct manpower in accordance with business requirements Ensure all new recruits in direct and indirect category attend basic course and no one is deployed without successful completion of basic course Ensure timely completion of joining formalities for new recruits, and their timely deployment Ensure development of Direct staff through refresher and other relevant training programmes Ensure maintenance of attendance, leave, overtime records etc. Ensure correct wages computation of direct staff Ensure timely payment of wages and other dues Ensure disciplinary action is taken wherever required Ensure speedy redressal of grievances through regular interaction, counselling and appropriate administrative measures Ensure implementation of HR & Training policies Health & Safety With support from Health & Safety: Ensure observance to highest standards of G4S Health & Safety norms in all areas of work Promote awareness within the team on safe working procedures Contribute to development of safe work procedures

Job Description: Candidate has minimum of 1 year experience in Workforce Management (WFM) or Resource Management (RM). The primary responsibility is to manage the RM tools and reporting. Candidate needs to act as primary liaison to the recruiting group on behalf of Resource Management. Perform Ad-hoc reporting request. Act as a change agent to stakeholders as the Resource Management group implements new processes and tools. Specifically, will focus on the tactical/transactional areas of our business. Critical skills required: Workable knowledge on MS Office tools. Able to share clear view on written and verbal communication. Good Analytical Skills & problem-solving skills. Pro-active & Positive Attitude. Ability to Work efficiently and effectively in a team. Have the ability to escalate issues with a view to bringing about a win-win resolution. Basic phone & email etiquette are desirable as candidate would need to interact with onshore clients/external entities on a regular basis.

Job Purpose JOB PURPOSE Provide existing and potential customers with a superior and consistent quality service, both directly and in conjunction with GHA. Ensure efficient day to day operations within the location by guiding and directing the team and ensure adherence to EK SkyCargo procedures. JOB ACCOUNTABILITIES LINKED TO OBJECTIVE AREAS Plan, organise and co-ordinate the operational activities to ensure optimal efficiencies and productivity, delegating responsibilities to and controlling subordinate staff and GHA/third party contractors as appropriate. Monitor and oversee the service provided by GHA to ensure it is in line with EK standards, and where there are shortcomings, to address these appropriately and timeously Resolve problems arising such as delays, disruptions, cargo mishandling and transfer cargo in order to minimise cargo off loadings and maximise utilisation of space available. Review, collate and compile the cargo documentation for cargo uplifted on flights in accordance with local regulations and company policies Ensure accurate completion of all post flight activities including dispatch of message, forwarding documentation and completion of station file. Where required, take appropriate action for any irregularities/discrepancies Investigate and respond to queries, complaints and claims received from internal and external customers in an efficient and timely manner Update and maintain Cargo Systems in order to provide the requisite customer service information, including rate filing and facilitate accurate revenue accounting Supervisory accountabilities:Motivate, train and give feedback to staff to ensure all tasks are completed on time and to ensure high standard of service is maintained.Undertake various administration functions including rostering of staff, completion of performance appraisals, reordering of stationery as required.Supervise the cargo operations as required to ensure all activities are completed safely and in an efficient manner.Act as the senior in charge where no manager / officer is on duty Qualifications & Experience MINIMUM QUALIFICATIONS/EXPERIENCE/KNOWLEDGE/SKILLS Experience Logistics/Cargo.Air Cargo Graduate with least 6 years experience in a Cargo Operations environment, including at least 4 years Cargo experience in leading a team. OR Graduate with at least 4 years experience in a Cargo Operations environment, including at least 2 years as a Cargo Agent with previous experience in team leading. Knowledge/Skills Education - Graduate Knowledge of Dangerous Goods regulations and currently holds / has previously held a DG certificate Knowledge of Weight & Balance procedures and Live Animal Regulations PC based skills including Microsoft Word/ Excel/ E-mail Analytical and numeracy skills Fluency in English and the language of the country you are working is essential. Other Job Related Information Shift pattern The job holder is also responsible for adhering to the relevant health and safety requirements and safe working practices applicable to their employment. Candidate must have the right to live & work in India.

Managing team performance. Handling escalated customer complaints. Implementing strategies to improve customer satisfaction. Supervising and managing a team of agents. Monitoring individual and team performance metrics such as quality scores, average handle time, customer satisfaction ratings, and sales targets Preferred candidate profile Atlease 2 years of experience as a team lead is a must Perks and benefits