1276 Rostering Jobs - Page 27

About The Role The ideal candidate must possess strong communication skills, with an ability to listen and comprehend information and share it with all the key stakeholders, highlighting opportunities for improvement and concerns, if any. He/she must be able to work collaboratively with teams to execute tasks within defined timeframes while maintaining high quality standards and superior service levels. The ability to take proactive actions and willingness to take up responsibility beyond the assigned work area is a plus. Analyst Roles and responsibilities: Be a part of the operations team working on Monitoring and Reporting on various platforms with base technical / network knowledge Work o...

Position Summary... Shift Manager – Global Helpdesk Outline of Role: We are currently seeking Shift lead/Manager for the IT Helpdesk. The IT Helpdesk function plays a critical role in Walmart’s IT environment acting as the Single Point of Contact (SPOC) for Walmart Associates. This is one of the functions within Walmart’s client services team that interfaces with IT users. It covers issues including but not limited to End user Computing, Server, Network, Collaboration, AV Support and other campus Infrastructure Services. This position is responsible for overseeing the day to day IT operations of the service desk, managing the service desk team, representing the team to other stakeholde...

Key Responsibilities: • Lead, mentor, and manage a team of TL'S to achieve performance targets (KPIs, SLAs, CSAT, AHT, etc.). • Monitor team performance, provide coaching, and implement improvement plans. • Handle escalations, ensure high-quality customer service, and drive process excellence. • Collaborate with stakeholders to optimize workflows and enhance efficiency. • Ensure compliance with company policies, client requirements, and industry best practices. • Conduct regular team meetings, performance reviews, and training sessions. • Work on workforce planning, rostering, and attrition control. • Generate reports and provide insights for operational improvements. Share cv at Vaishali.va...

Responsibilities: Oversee rostering process to optimize resource allocation and minimize shrinkage. Conduct KPI monitoring and CSAT analysis to identify areas for improvement. Manage team performance, ensuring targets are met within SLA guidelines. Ensure timely completion of tasks by setting deadlines and tracking progress against them. Develop strategies to reduce attrition rates through effective team handling practices. Qualifications: Graduation is mandatory. Minimum 3 years of experience in BPO/Call Centre on paper in which 1.5 years of experience as a Team leader with a focus on customer service. Required Skills: Strong understanding of KPIs such as AHT, SLA, Attrition, Shrinkage and ...

Roles and Responsibility Conduct thorough analysis of complex data sets to identify trends and patterns. Develop and implement effective analytical solutions to drive business growth. Collaborate with cross-functional teams to design and implement process improvements. Provide expert-level support for data-driven decision-making. Stay up-to-date with industry trends and emerging technologies. Develop and maintain detailed documentation of analytical processes and results. Job Requirements Strong understanding of analytical principles and methodologies. Proficiency in data analysis tools and technologies. Excellent communication and interpersonal skills. Ability to work effectively in a fast-...

Role Purpose This role ensures that inbound call queues are effectively managed, and maximum calls are answered within service level, this role primarily includes. Forecasting inbound calls & scheduling workforce accordingly Real-time queue management Identifying and resolving bottlenecks Reporting & Analyzing data for real-time trends Role Accountability Responsible for facilitation of Dialer strategy and Dialer Metric. Monitor all agents are logged into dialer system to assure agents logged into appropriate campaigns for each department group and to maximize utilization of agent productivity while logged into campaigns. Collaborate with IT and Process owners for Automation of processes lea...

About Four Seasons Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work ...

Company Description Valluva HR & Payroll Solutions is a leading cloud-based provider of Talent Management, Human Capital Management, and Payroll Software. Our Next-Gen HCM Suite integrates recruitment, onboarding, rostering, talent management, communication, payroll, and employee engagement. We are dedicated to offering innovative solutions that streamline HR processes and improve overall organizational efficiency. Role Description This is a full-time hybrid role for a Frontend Developer with expertise in React, Redux, Shadcn UI, Next.js, JavaScript, TypeScript, Tailwind CSS, styled-components, Framer, and Three.js. The position is based in Chennai, with opportunities for some work from home...

Job Description: Project Manager. Location: Cyfuture Office, Mhape, Navi Mumbai Key Responsibilities Strategic Planning & Improvement: Develop and implement strategies to improve call/chat/email handling capabilities, efficiency, and customer satisfaction for XTRAPOWER and XTRAREWARDS. Identify opportunities for process optimization and automation to enhance operational effectiveness and reduce costs. Stay abreast of industry best practices and emerging technologies in call center management. Lead initiatives for continuous improvement across all call center functions. Operational Oversight & Performance Management Oversee the day-to-day operations of the call center, ensuring smooth functio...

The National Delivery Head is a key leadership position responsible for the overall training delivery and quality of training for all the centers across the country. This role requires a combination of leadership, strategic thinking, and hands-on management skills to drive both Training leadership and Operational efficiency. This role requires an excellent track record in training delivery and operations. The Key Responsibilities Associated With This Role Are As Under Training Strategy: Developing and implementing a training strategy aligned with the overall organizational goals. Team Leadership: Leading and managing the training team. Providing guidance, coaching, and support to ensure the ...

Company Description Lithium Urban Technologies accelerates sustainability by providing forward-looking, consumer-friendly, and responsible solutions. The company is India's first zero-emission transport service, featuring a fleet of Electric Vehicles (EVs) and extensive charging infrastructure. Supported by a strong technology platform for telemetry, GIS, employee transport management, scheduling, rostering, and analytics-based optimization, Lithium combines commercial strength with social responsibility and continuous innovation. The company ensures safe and efficient transport services with trained and certified drivers. Role Description This is a full-time on-site role located in Chennai ...

The core responsibilities of this position include managing a team of Technical Support Engineers by directing, administering, and controlling day-to-day operations. You will be responsible for ensuring compliance with established company and regulatory guidelines to provide high-quality service and an extraordinary customer experience. Additionally, managing staffing levels through appropriate hiring and attrition management, as well as scheduling and rostering, will be key aspects of this role. It is essential to promote the development of the area management team and succession planning through coaching, training, and leadership development initiatives. The ideal candidate should have pro...

Job Information Date Opened 05/26/2025 Job Type Full time Industry Hospitality Work Experience 4-5 years City Hyderabad State/Province Telangana Country India Zip/Postal Code 500081 Job Description Roles & Responsibilities: Must have Product knowledge. SOPs on day-to-day operations, attendance tracking, rostering, vendor management, client management, escalation matrix, cash management & reporting format. Attend mandatory training sessions as & when held by the head office. Conducting operations training and ensuring that the team are competent in Operations. Understand & meet Client Services deliverables. To provide Training to vendor Staffs on POS operating process and to train the team on...

Company Description Valluva HR & Payroll Solutions is a leading provider of cloud-based Talent Management, Human Capital Management (HCM), and Payroll Software. Our Next-Gen HCM Suite integrates Recruitment, On-boarding, Rostering, Talent Management, Communication, Payroll, and Engagement into one seamless platform. Our innovative solutions help businesses streamline their HR processes and enhance overall performance. Role Description We are seeking a Fullstack Developer (MERN) for a full-time hybrid role based in Chennai, with some opportunities for remote work. The Fullstack Developer will be responsible for designing, developing, and maintaining our web applications using the MERN stack. ...

You are urgently hiring a Team Leader for Outbound Sales at the Noida sector 63 Location. The desired candidate should be a graduate with good communication skills and at least 1 year of experience as a Process Trainer in BPO Outbound sales. As a Team Leader, you will be responsible for hands-on experience in team management and key performance indicators such as AHT, Shrinkage, Attrition, Occupancy, and Rostering. BPO experience is mandatory, and you should have a proven track record of managing teams and improving performance metrics. This role requires you to work from the office in US Shifts, 5 days a week. Strong communication skills are essential for effective performance in this role....

ABOUT KHAN ACADEMY Khan Academy is a fast-paced, nonprofit on a mission to provide free, world-class education for anyone, anywhere. We reach millions of students every month and are growing rapidly. We’re building a library of world-class instructional and practice resources that empowers learners. Whether they’re studying matrices, mitosis, or multivariable calculus, we want to offer students the resources to realize that they can learn anything. ABOUT KHAN ACADEMY INDIA Khan Academy India aims to deliver a world-class user experience to learners in India that is locally relevant and is enabled by a strong on-the-ground team and operations. Our learning system is mastery-based, which allow...

ABOUT KHAN ACADEMY Khan Academy is a fast-paced, nonprofit on a mission to provide free, world-class education for anyone, anywhere. We reach millions of students every month and are growing rapidly. We’re building a library of world-class instructional and practice resources that empowers learners. Whether they’re studying matrices, mitosis, or multivariable calculus, we want to offer students the resources to realize that they can learn anything. ABOUT KHAN ACADEMY INDIA Khan Academy India aims to deliver a world-class user experience to learners in India that is locally relevant and is enabled by a strong on-the-ground team and operations. Our learning system is mastery-based, which allow...

About Khan Academy Khan Academy is a fast-paced, nonprofit on a mission to provide free, world-class education for anyone, anywhere. We reach millions of students every month and are growing rapidly. We’re building a library of world-class instructional and practice resources that empowers learners. Whether they’re studying matrices, mitosis, or multivariable calculus, we want to offer students the resources to realize that they can learn anything. About Khan Academy India Khan Academy India aims to deliver a world-class user experience to learners in India that is locally relevant and is enabled by a strong on-the-ground team and operations. Our learning system is mastery-based, which allow...

We are actively hiring for Uppal Location in Hyderabad: JOB FUNCTIONS General Job Responsibilities: 1. Being present in the customer areas during shift hours to meet the patrons, assist and address their concerns/escalations to complete satisfaction. 2. Driving implementation of all the operations processes as per the SOPs to improve the quality of services with integrity and sincerity. 3. Highlighting critical concerns to the Unit Head immediately and following up to closure. 4. Ensuring the complete team properly groomed and briefing them in each shift by following the set briefing process religiously. Guiding and motivating team with effective action plan to achieve the set targets and ma...

We are actively hiring for International Process (Operations - Team Leader) 🚀 Job description 👩 💼 Designation- Team Lead 🌎 Location- Mumbai (Goregaon) ⏲️ Shift- 24x7 Rotational Shift (Including Night Shifts) 5 Days Working with 2 rotational week offs 🏃 ♂️ ➡️️ Immediate Joiners Preferred 🏃 ♀️ Responsibilities- * Customer Service, Customer Support, and Customer Service Management skills * Experience in achieving and maintaining high levels of Customer Satisfaction * Excellent verbal and written Communication skills * Experienced in Banking, Cards and Dispute domain. * Manage a team of agents to achieve daily targets, ensuring high levels of customer satisfaction and service quality. * Oversee ...

Job Title: Cluster Manager – Gamepoint Role Summary: The Cluster Manager will be responsible for overseeing the operations and performance of multiple Gamepoint sports centers within an assigned region. This includes managing center heads, driving business goals, ensuring high-quality customer service, coaching standards, facility upkeep, and smooth daily operations. Key Responsibilities: 🏢 Operational Management Supervise daily operations across multiple centers (2–5 branches). Ensure timely opening/closing, cleanliness, and readiness of all facilities. Monitor inventory, facility maintenance, and equipment requirements at all centers. 👥 Team & Staff Management Supervise and support Center ...

Job Description: Project Manager Location: Cyfuture Office, Mhape, NaviMumbai https://maps.app.goo.gl/Crn8FoJyzFSECtMA9 Key Responsibilities: ● Strategic Planning & Improvement: ○ Develop and implement strategies to improve call/chat/email handling capabilities, efficiency, and customer satisfaction for XTRAPOWER and XTRAREWARDS. ○ Identify opportunities for process optimization and automation to enhance operational effectiveness and reduce costs. ○ Stay abreast of industry best practices and emerging technologies in call center management. ○ Lead initiatives for continuous improvement across all call center functions. ● Operational Oversight & Performance Management: ○ Oversee the day-to-da...

About Four Seasons Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work ...

About Business JOB DESCRIPTION Adani Group : Adani Group is a diversified organisation in India comprising 10 publicly traded companies. It has created a world class logistics and utility infrastructure portfolio that has a pan-India presence. Adani Group is headquartered in Ahmedabad, in the state of Gujarat, India. Over the years, Adani Group has positioned itself to be the market leader in its logistics and energy businesses focusing on large scale infrastructure development in India with O & M practices benchmarked to global standards. With four IG rated businesses, it is the only Infrastructure Investment Grade issuer in India. Adani Airports Holding Limited : Adani Airports Holding Lim...

We have an opening at Whistling Woods International, India's premier Film , Communication & Creative Arts Institute, founded by Mr. Subhash Ghai You may have a look at the official website of WWI at www.whistlingwoods.net Job Title: Senior Academic Co-ordination – School of Media and Communication Key Responsibilities: Event Coordination: Oversee and coordinate all events for the Departments of Media & Music, ensuring seamless execution. Marketing & PR: Manage and execute all marketing and public relations activities related to the departments. Inter-Departmental Coordination: Facilitate collaboration between departments for various projects, workshops, and initiatives. Networking & Partners...