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4.0 - 6.0 years
3 - 5 Lacs
pune
Work from Office
• Faculty Scheduling and Resource Utilization (Classrooms and Staff) • Batch formation and filing of mandatory documents for students • Distribution of courseware to students • Students Grooming Inspection • Supporting activities related to placements • Managing student fee collections • Preparing daily reports on training delivery and placements • Managing student certification process. • Ensuring high student attendance and reducing dropouts • Upselling via student referrals • Holding timely parent-teacher meetings • Conducting student engagement activities Roles and Responsibilities • Faculty Scheduling and Resource Utilization (Classrooms and Staff) • Batch formation and filing of mandat...
Posted 1 month ago
4.0 - 6.0 years
3 - 5 Lacs
ahmedabad
Work from Office
• Faculty Scheduling and Resource Utilization (Classrooms and Staff) • Batch formation and filing of mandatory documents for students • Distribution of courseware to students • Students Grooming Inspection • Supporting activities related to placements • Managing student fee collections • Preparing daily reports on training delivery and placements • Managing student certification process. • Ensuring high student attendance and reducing dropouts • Upselling via student referrals • Holding timely parent-teacher meetings • Conducting student engagement activities Roles and Responsibilities • Faculty Scheduling and Resource Utilization (Classrooms and Staff) • Batch formation and filing of mandat...
Posted 1 month ago
1.0 - 5.0 years
8 - 10 Lacs
hyderabad, pune, ahmedabad
Work from Office
Hiring for BPO- (Resource Planner / Capacity Planner } #Location : Gandhinagar , Gujarat #Salary Upto 10LPA #Experience Required (1-4 Years)
Posted 1 month ago
1.0 - 6.0 years
1 - 4 Lacs
navi mumbai
Work from Office
Role & responsibilities The Real Time Analyst is responsible for managing and ensuring that the service level agreements for various programs are met. Main Responsibilities: Manage the call\Chat volume, daily attendance and program break schedules Assist with creation if metrics and targets for services Work closely with the operations team to analyze and help improve their delivery processes Generate ideas for process and service improvement planning Produce daily, biweekly and monthly internal reports Assist with projects and other duties as requested or assigned Skills and Qualifications: Must have Microsoft Excel skills Ability to create reports in Excel and forecast results Attention to...
Posted 1 month ago
1.0 - 6.0 years
2 - 6 Lacs
chennai
Work from Office
Overview Administer and monitor automated processes Investigate business and system exceptions to meet service level and quality requirements Verify incidents and fix them in the BluePrism software, or escalate to the relevant support function Cooperate with RPA Developers and other stakeholders to ensure continuous improvement of automated processes Monitor and maintain quality and productivity Responsibilities Employee should have completed 12 months in Prodapt Experience in process automation is a great asset, but not a must IT mindset and enthusiasm to develop knowledge of technologies and process automation solutions Process/business mindset to identify and address issues Drive for cont...
Posted 1 month ago
7.0 - 12.0 years
7 - 9 Lacs
kochi, kolkata, hyderabad
Work from Office
Candidate should have 7+ years of experience in Planning and scheduling in WFM Qualification - Graduate Shift - Rotational Shifts Work Location - Bangalore Immediate Joiners OR Max 1 month notice period candidates can apply Required Candidate profile Call HR Sadiq @ 8904378561 for more details.
Posted 1 month ago
3.0 - 8.0 years
7 - 7 Lacs
kochi, kolkata, hyderabad
Work from Office
Candidate should have 3+ yrs of experience in Planning and scheduling in a BPO Qualification - Graduate Shift - Rotational Shifts Work Location - Bangalore Immediate Joiners OR Max 1 month notice period candidates can apply Required Candidate profile Call HR Sadiq @ 8904378561 for more details.
Posted 1 month ago
7.0 years
0 Lacs
gurugram, haryana, india
On-site
About noon We’re building an ecosystem of digital products and services that power everyday life across the Middle East—fast, scalable, and deeply customer-centric. Our mission is to deliver to every door every day. We want to redefine what technology can do in this region, and we’re looking for a Senior Manager, Customer Operations who can help us move even faster. noon’s mission: Every door, every day. What you'll do: Team noon has some of the fastest, smartest, and hardest-working people we've encountered. With a young, aggressive, and talented team, we're driving major missions forward. The Senior Manager will be the executive leader overseeing high-volume, multi-channel customer service...
Posted 1 month ago
6.0 - 8.0 years
0 Lacs
gurugram, haryana, india
On-site
About noon We’re building an ecosystem of digital products and services that power everyday life across the Middle East—fast, scalable, and deeply customer-centric. Our mission is to deliver to every door every day. We want to redefine what technology can do in this region, and we’re looking for a Contact Center Operations Manager who can help us move even faster. noon’s mission: Every door, every day. What you'll do: Team noon has some of the fastest, smartest, and hardest-working people we've encountered. With a young, aggressive, and talented team, we're driving major missions forward. This role is responsible for the daily management and continuous improvement of a high-volume voice- and...
Posted 1 month ago
0 years
15 - 20 Lacs
new delhi, delhi, india
On-site
About The Opportunity A fast-growing provider in customer experience and contact-center services with a strong technology backbone, serving global clients across 24x7 operations. We deliver high-quality, mission-critical support using modern HR systems and data-driven people practices to maximise operational performance. Role Deputy Manager — HR Business Partner (Night Shift) | On-site | India Role & Responsibilities Act as the primary HR Business Partner for assigned night-shift operations—drive people strategies that align with operational KPIs and business outcomes. Lead employee relations and case management for night-shift teams, including investigations, disciplinary actions, and confl...
Posted 1 month ago
0 years
15 - 20 Lacs
noida, uttar pradesh, india
On-site
About The Opportunity A fast-growing provider in customer experience and contact-center services with a strong technology backbone, serving global clients across 24x7 operations. We deliver high-quality, mission-critical support using modern HR systems and data-driven people practices to maximise operational performance. Role Deputy Manager — HR Business Partner (Night Shift) | On-site | India Role & Responsibilities Act as the primary HR Business Partner for assigned night-shift operations—drive people strategies that align with operational KPIs and business outcomes. Lead employee relations and case management for night-shift teams, including investigations, disciplinary actions, and confl...
Posted 1 month ago
5.0 - 10.0 years
7 - 11 Lacs
bengaluru
Work from Office
Job Title - Oracle Field Service (OFS) Management Level :9 Location:Bangalore/Gurgaon/Hyderabad Must have skills:Oracle Field Service/Oracle Fusion Field Service Good to have skills:Utility Field Service Job Summary : Experience of 5+ years in either Oracle Field Service (OFS) or 8+ years in other leading Field Service Management (FSM) packages like Salesforce Field Service, ClickSoftware, IFS Clevest, etc., with experience in end-to-end implementations. Proven track record with lead roles in FSM implementation engagements (At least 2 full-cycle implementation). Strong Oracle Utilities consulting experience to drive solution of the project and bring strong customer engagement expertise to th...
Posted 1 month ago
5.0 - 8.0 years
5 - 9 Lacs
bengaluru
Work from Office
Skill required: Workforce Dialer - Workforce Management (WFM) Designation: Workforce Services Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years Language - Ability: English(International) - Expert About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You...
Posted 1 month ago
2.0 - 6.0 years
1 - 4 Lacs
kolkata
Work from Office
About The Role Role based in BSv organisation. Leveraging deepening knowledge of one or more R2A processes (record, report, analyze etc), Record to Analyze Process Experts participate of in or lead the achievement of service levels, key measurement targets of the team and delivers a high quality and cost-effective service that drive compelling business outcomes. They support the delivery of a customer focused and compliant services through the adoption of frictionless finance, practice processes, technologies, methodologies which drive innovation and process improvements. Their domain expertise means they are responsible for processing non complext to complex transactions, resolving the stan...
Posted 1 month ago
3.0 - 7.0 years
3 - 7 Lacs
kolkata
Work from Office
About The Role Role based in BSv organisation. Leveraging deepening knowledge of one or more R2A processes (record, report, analyze etc), Record to Analyze Process Experts participate of in or lead the achievement of service levels, key measurement targets of the team and delivers a high quality and cost-effective service that drive compelling business outcomes. They support the delivery of a customer focused and compliant services through the adoption of frictionless finance, practice processes, technologies, methodologies which drive innovation and process improvements. Their domain expertise means they are responsible for processing non complext to complex transactions, resolving the stan...
Posted 1 month ago
2.0 - 6.0 years
2 - 6 Lacs
mumbai
Work from Office
About the team This role is a part of WFM team What will you be doing Serves as escalation point for issues beyond operations analysts authority; resolves conflicts involving scheduling, resources, or technical issues. Gather, analyze, prepare and summarizes recommendations for Long term plan on HC, minutes from a strategy perspective both long term & Short term, researches and compiles data to forecast and prepare annual and monthly budget projections for a division or similar group of organizations, Tracks revenue and Opex on a monthly basis, comparing actual to forecasted figures and makes necessary adjustments. Prepares reports for management summarizing results of research, analyses and...
Posted 1 month ago
5.0 - 8.0 years
25 - 30 Lacs
pune
Work from Office
Ensure correct global governance is in place within our Data Centres and Equipment Rooms to provide the best service possible to both internal and external customers. Workflow and process management and optimization Access Management process flow and access recertification streamlining Identifies solutions to problems and mitigates risks based on sound judgment. Produce schedules and plans for successful delivery of initiatives, business critical projects, demonstrate progress and highlight risk or deviation through engagement and clear dialogue with management and key stakeholders. Ensure all initiatives implemented are adherence with the DCIM and CTOi Strategy liaise and co-ordinate with o...
Posted 1 month ago
3.0 - 8.0 years
4 - 5 Lacs
lucknow, bengaluru
Work from Office
Mega Job Opening for the Team Lead Customer Support (Voice Process) role in Lucknow. Job Title: Team Lead Customer Support (E-commerce Voice Process) Location: Lucknow/Bangalore Job Type: Full-Time | Work from Office Industry: BPO / E-commerce Voice Support About the Company: We are a top BPO service provider working with leading e-commerce brands across India. Focused on quality support and customer satisfaction, we are expanding our operations in Lucknow and hiring experienced team leaders to manage high-performing support teams. Roles and Responsibilities: Lead a team of customer service executives for a domestic voice process. Drive team performance by monitoring KPIs such as AHT, CSAT, ...
Posted 1 month ago
0 years
0 Lacs
kolkata, west bengal, india
On-site
Roles & Responsibilities Must have Product knowledge. SOPs on day-to-day operations, attendance tracking, rostering, vendor management, client management, escalation matrix, cash management & reporting format. Attend mandatory training sessions as & when held by the head office. Conducting operations training and ensuring that the team are competent in Operations. Understand & meet Client Services deliverables. To provide Training to vendor Staffs on POS operating process and to train the team on POS/ APP trouble shooting, Inventory management, Menu planning, Communication and Service acumen. Maintain MMRS and MOM. Requirements Prerequisites: Bachelors in any degree, preferably Bachelor’s in...
Posted 1 month ago
10.0 years
0 Lacs
mumbai, maharashtra, india
On-site
Role Objective To ensure seamless, safe, and efficient crew transport operations at Indigo’s new airport locations by managing vendor relationships, leveraging automation tools, maintaining high safety standards, and generating actionable MIS reports. The role demands operational agility, tech-savviness, and strong stakeholder coordination. Key Responsibilities Transport Operations Management Oversee end-to-end crew transport operations including scheduling, dispatching, routing, and real-time tracking. Ensure punctual and reliable pick-up/drop-off of crew members between airport, residences, and hotels. Coordinate with crew scheduling and rostering teams to align transport plans with flight...
Posted 1 month ago
0 years
0 Lacs
noida, uttar pradesh, india
On-site
Roles & Responsibilities Must have Product knowledge. SOPs on day-to-day operations, attendance tracking, rostering, vendor management, client management, escalation matrix, cash management & reporting format. Attend mandatory training sessions as & when held by the head office. Conducting operations training and ensuring that the team are competent in Operations. Understand & meet Client Services deliverables. To provide Training to vendor Staffs on POS operating process and to train the team on POS/ APP trouble shooting, Inventory management, Menu planning, Communication and Service acumen. Maintain MMRS and MOM. Requirements Prerequisites: Bachelors in any degree, preferably Bachelor’s in...
Posted 1 month ago
2.0 - 7.0 years
3 - 4 Lacs
kolkata
Work from Office
-Monitor daily/weekly/monthly KPI (AHT, CSAT, SLA, Quality scores, Productivity, etc) -Client and organizational targets -Identify low performers and create performance improvement plans -Provide timely feedback and conduct performance review.
Posted 1 month ago
1.0 - 3.0 years
5 - 7 Lacs
gurugram
Work from Office
Hiring for Outbound Sales Team Leader for Gurgaon Purely Day Shifts & 6 days Working Call or WhatsApp to Suhaan @ 888-274-7284 Required Candidate profile B2B Experience is needed 1-3yrs, CRM Tools, Shrinkage, Attrition Must have decent Communication Skills Call or WhatsApp to Suhaan @ 888-274-7284 Perks and benefits Unlimited Incentives
Posted 1 month ago
4.0 - 5.0 years
3 - 4 Lacs
noida
On-site
Job Information Date Opened 09/29/2025 Job Type Full time Industry Hospitality Work Experience 4-5 years City Noida State/Province Uttar Pradesh Country India Zip/Postal Code 201301 Job Description Roles & Responsibilities: Must have Product knowledge. SOPs on day-to-day operations, attendance tracking, rostering, vendor management, client management, escalation matrix, cash management & reporting format. Attend mandatory training sessions as & when held by the head office. Conducting operations training and ensuring that the team are competent in Operations. Understand & meet Client Services deliverables. To provide Training to vendor Staffs on POS operating process and to train the team on...
Posted 1 month ago
4.0 - 5.0 years
2 - 3 Lacs
calcutta
On-site
Job Information Date Opened 09/29/2025 Job Type Full time Industry Hospitality Work Experience 4-5 years City Kolkata State/Province West Bengal Country India Zip/Postal Code 700107 Job Description Roles & Responsibilities: Must have Product knowledge. SOPs on day-to-day operations, attendance tracking, rostering, vendor management, client management, escalation matrix, cash management & reporting format. Attend mandatory training sessions as & when held by the head office. Conducting operations training and ensuring that the team are competent in Operations. Understand & meet Client Services deliverables. To provide Training to vendor Staffs on POS operating process and to train the team on...
Posted 1 month ago
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