521 Rostering Jobs - Page 10

Role Description Generate leads by deploying and guiding the sales team on various marketing campaigns such as school seminars, roadshows, and other above-the-line (ATL) and below-the-line (BTL) activities. Monitor and guide the sales team to offer best-in-class counseling, enrolling, onboarding, and offering an overall delightful journey to the students. Ensure speedy resolution of queries & grievances to maximize customer satisfaction levels and thereby improving retention of Students and controlling left-outs. Ensure adherence to all legal and operational compliances, and oversee the safety of facilities and security of students. Educating the team about product portfolio and adherence to process compliance. Responsible for hiring, rostering, motivating, and retaining the team. Qualifications Strong leadership and management skills Excellent communication and interpersonal skills Ability to collaborate with cross-functional teams Demonstrated problem-solving and decision-making abilities Bachelor's degree or higher in a relevant field Knowledge of the local job market and industry trends Job Type: Full-time Pay: ₹700,000.00 - ₹1,000,000.00 per year Benefits: Health insurance Provident Fund Schedule: Day shift Supplemental Pay: Performance bonus Education: Bachelor's (Required) Experience: Branch Managemenr: 3 years (Preferred) total work: 7 years (Required) Work Location: In person

Sr. Executive RTA (Real Time Analyst) Exp - 2-3 years Location NOIDA (Sector-142) Compensation-4.2 LPA Job Summary: Executive- RTA Workforce Management (WFM) plays a crucial role in overseeing workforce planning, scheduling, real-time monitoring, and performance analysis. This function is essential for driving operational efficiency, optimizing resource use, and ensuring high-quality service delivery aligned with client expectations and business goals BPO Understanding: • Reports – Adherence Report, Realtime SL, Shrinkage Report etc. • KPIs (Key Process Indicators) – SL – Service Level (calls answered within threshold), AHT (Average handling Time), Abandon Rate, ASA (Average Speed of Answer), Occupancy, Utilization, Net Login, Staffed Time etc. • KRA (Key Result Area) – Managing Abandon Rate, Service Level, Leakage, Schedule adherence, Line Adherence etc. • Shrinkage – Planned Shrinkage, Unplanned Shrinkage, In office Shrinkage and out of office shrinkage etc. Qualifications and Experience: 1. Bachelor's degree in business administration, management, statistics, or a related f ield; advanced degree preferred. 2. 2-3 years of progressive experience in RTAs, with a proven track record of success in leading teams and driving operational excellence. 3. Good knowledge of workforce management principles, methodologies, and best practices, preferably in the BPO industry. 4. Proficiency in workforce management tools, and data analysis techniques. 5. Good analytical, problem-solving, and decision-making skills. 6. Good leadership, communication, and interpersonal skills, with the ability to collaborate effectively across departments and levels of the organization.

Hiring: Head Chef / Culinary Director – Bakery and patisserie 📍 Location: New Delhi, India 💰 CTC: Up to ₹20 LPA 📅 Immediate Joining Preferred How to Apply 📩 Email your CV to: mukul.narula@unisoninternational.net 📱 Or WhatsApp your CV to: +91 85860 15169 About the Role We are seeking a passionate and experienced Head Chef / Culinary Director to lead the launch and operations of a new premium café in Delhi. This role requires a hands-on leader with a deep understanding of global café cuisine, team building, and operational excellence. Key Objective To serve as the culinary backbone of the café — responsible for menu execution, quality control, kitchen operations , and team development to deliver an exceptional guest experience. Key Responsibilities Menu Localization & Innovation: Work closely with international brand teams (UK or beyond) to adapt global menus for the Indian market while preserving authenticity. Kitchen Setup & Launch: Lead the kitchen setup from scratch — including layout planning, equipment sourcing, vendor selection, food trials, and SOP development. Ingredient Sourcing: Identify and manage local suppliers or importers for key ingredients, ensuring authenticity and cost-efficiency. Operational Excellence: Manage food costing, menu pricing, kitchen P&L, hygiene audits, staff rostering, and inventory. Team Leadership: Hire, train, and mentor a skilled culinary team aligned with modern café sensibilities. Plating & Presentation: Drive creativity in food styling and maintain high visual standards for every dish. Compliance & Quality: Uphold the highest standards of food safety, kitchen cleanliness, and regulatory compliance. Trend Awareness: Bring a modern, globally inspired café perspective — from brunch classics to contemporary bakery items. Ideal Candidate Profile Experience: 5–10+ years leading kitchens in premium cafés, boutique restaurants, or luxury hotels. Culinary Expertise: Strong background in modern brunch, bakery, or all-day dining menu development. Ingredient Knowledge: Familiar with international produce and Delhi’s supplier ecosystem. Launch Experience: Prior involvement in opening a new café or restaurant is a strong advantage. Leadership Skills: Proactive, solution-oriented leader with excellent communication and people skills. Creative & Practical: Detail-oriented with a refined sense of taste, creativity, and operational discipline. Additional Requirements Language: Proficient in English (spoken and written). Mindset: Startup-friendly, hands-on approach especially in the pre-launch phase. Customer-Centric: Understands premium café culture and guest expectations. Interpersonal Skills: Able to build trust with team members, vendors, and stakeholders

Responsibilities: * Manage team performance & productivity * Ensure customer satisfaction through CSAT monitoring * Oversee rostering & floor management * Lead by example with strong communication skills Provident fund Annual bonus

We are looking for a Team Leader is responsible for managing a team of Sales Executives to ensure they meet their performance targets in terms of login hours, talk time, and conversions. The role involves daily monitoring, performance reviews, conducting RCA (Root Cause Analysis), providing feedback, and ensuring overall productivity and motivation of the team. Responsibilities Team Management. RCA Analysis Monitoring and Reporting. Training and Development Motivation and Recognition Attendance and Shrinkage Management Roster Creation Requirements Proven experience as a Team Leader or similar role in a sales or customer service environment. Strong analytical skills to perform RCA and monitor performance metrics. Excellent communication and leadership skills. Ability to motivate and engage a team. Proficient in using performance tracking tools like Metabase Pro and T-live Dashboard. Strong organizational skills to manage rosters and training schedules. Logistics Location : Noida (Work from Office) Compensation: 3 - 4 LPA Joining Date : ASAP! Why should you consider us seriously? We believe that long-term, people over product and profits, prioritize culture over everything else. See Glassdoor reviews. We are a well-balanced team of experienced entrepreneurs and are backed by top investors across India and Silicon Valley (Chiratae Ventures, Blume Ventures, Abstract Ventures, Emergent Ventures; Senior execs at Google, Square, Genpact & Flipkart; Co-founders of Infosys, Snapdeal, Slideshare, Zomato, etc.) Freedom and Responsibility Entrepreneurial Team Exponential Growth Healthcare (Physical & Mental Wellness) Please Note: SquadStack is committed to a diverse and inclusive workplace. SquadStack is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Candidate should be currently working as a Manager / Assistant Manager on papers in WFM for a BPO. Qualification - Graduate Shift - Rotational Shifts Work Location - Bangalore Required Candidate profile Immediate Joiners OR Max 45 days notice period candidates can apply Call HR Kenedy @ 9620999035 for more details.

Bulk Hiring | Team Leads International Voice Process Location: Noida Mode: Work from Office Industry: BPO / Customer Service Work Type: Full-Time Experience Required: 1 to 6 years About the Company: We are a trusted recruitment partner for multiple international BPO brands across India. Currently, we are hiring experienced professionals to join as Team Leads for a premium International E-commerce Voice Process . This is a bulk requirement , and we are looking for immediate joiners. Key Responsibilities: Lead, manage, and mentor a team of customer service executives. Ensure adherence to performance metrics such as AHT, CSAT, Quality, and SLA. Conduct regular team huddles, performance reviews, and coaching sessions. Manage escalations and ensure timely resolution. Prepare and share weekly/monthly performance dashboards with stakeholders. Work closely with operations and quality teams for process improvement. Eligibility Criteria: Graduate in any stream (mandatory). Minimum 1 year of experience as an SME or Team Lead in an international voice process. Total BPO experience of at least 2 to 6 years preferred. Strong communication skills and team management capability. Comfortable with rotational shifts and a 6-day working structure. Immediate joiners preferred. Compensation & Benefits: Salary: 4.75 LPA to 6.75 LPA. Up to 30% hike based on current CTC and interview performance. Performance-based incentives and employee benefits as per company policy. How to Apply: Interested candidates can share their updated CVs via WhatsApp to 9696714723 (Homa) . If the call is not answered, kindly drop a message mentioning the position: "Team Lead – International Voice Process. Stay Updated: WhatsApp Hiring Channel: https://whatsapp.com/channel/0029VaLXmHBEKyZFIm6giY0 LinkedIn Profile: https://www.linkedin.com/in/homafaijani #BulkHiring #TeamLeadJobs #InternationalBPO #VoiceProcess #BPOJobs #NoidaJobs #GurgaonHiring #CustomerSupportJobs #LeadershipRoles #HiringNow #ShiningStarsRecruitment #ImmediateJoiners

Skill required: Workforce Dialer - Workforce Management (WFM) Designation: Workforce Services Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.strategic alignment of people and resources to business objectives in ways that optimize and automate scheduling and performance management based on agent availability, forecast call volume, and revenue targets.The Workforce Management team focuses on maximizing performance levels and competency for an organization. This includes activities needed to maintain a productive workforce, such as field service management, human resource management, performance and training management, data collection, recruiting, budgeting, forecasting, scheduling, and analytics. This team owns the client relationship and partner on Capacity Planning/Schedule Adherence, help gather insights and provide feedback on the gaps/opportunities in performance capacity. The team helps identify, evaluate and drive continuous improvement in Service Delivery Performance. This team is also responsible for innovation in the workforce management space providing insights to Accenture and Client leadership on improving efficiencies. They also ensure adherence to revenue and cost targets, own efficiency improvement goals. This team also partners wit regional leads and ensure we are compliant on all internal and client audits. What are we looking for Workforce AnalyticsProblem-solving skillsAbility to work well in a teamPrioritization of workloadStrong analytical skillsScheduling/Real time Management Roles and Responsibilities: In this role you are required to do analysis and solving of increasingly complex problems Your day to day interactions are with peers within Accenture You are likely to have some interaction with clients and/or Accenture management You will be given minimal instruction on daily work/tasks and a moderate level of instruction on new assignments Decisions that are made by you impact your own work and may impact the work of others In this role you would be an individual contributor and/or oversee a small work effort and/or team Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Rostering of Faculty, Resource Utilization (Classroom and Faculty), Batch Formation, Facilitating Monthly Faculty Meet, Course ware distribution, Student Grooming Check Coordination with all departments Supporting Placement related activities

• Rostering of Faculty, Resource Utilization (Classroom and Faculty), • Batch Formation, Facilitating Monthly Faculty Meet, • Course ware distribution, Student Grooming Check • Coordination with all departments • Supporting Placement related activities Roles and Responsibilities • Rostering of Faculty, Resource Utilization (Classroom and Faculty), • Batch Formation, Facilitating Monthly Faculty Meet, • Course ware distribution, Student Grooming Check • Coordination with all departments • Supporting Placement related activities

• Rostering of Faculty, Resource Utilization (Classroom and Faculty), • Batch Formation, Facilitating Monthly Faculty Meet, • Course ware distribution, Student Grooming Check • Coordination with all departments • Supporting Placement related activities Roles and Responsibilities • Rostering of Faculty, Resource Utilization (Classroom and Faculty), • Batch Formation, Facilitating Monthly Faculty Meet, • Course ware distribution, Student Grooming Check • Coordination with all departments • Supporting Placement related activities

• Rostering of Faculty, Resource Utilization (Classroom and Faculty), • Batch Formation, Facilitating Monthly Faculty Meet, • Course ware distribution, Student Grooming Check • Coordination with all departments • Supporting Placement related activities Roles and Responsibilities • Rostering of Faculty, Resource Utilization (Classroom and Faculty), • Batch Formation, Facilitating Monthly Faculty Meet, • Course ware distribution, Student Grooming Check • Coordination with all departments • Supporting Placement related activities

Rostering of Faculty, Resource Utilization (Classroom and Faculty), Batch Formation, Facilitating Monthly Faculty Meet, Course ware distribution, Student Grooming Check Coordination with all departments Supporting Placement related activities

The National Delivery Head is a key leadership position responsible for the overall training delivery and quality of training for all the centers across the country. This role requires a combination of leadership, strategic thinking, and hands-on management skills to drive both Training leadership and Operational efficiency. This role requires an excellent track record in training delivery and operations. The Key Responsibilities Associated With This Role Are As Under Training Strategy: Developing and implementing a training strategy aligned with the overall organizational goals. Team Leadership: Leading and managing the training team. Providing guidance, coaching, and support to ensure the team meets or exceeds targets. Ensuring Customer satisfaction and delight Training Performance Analysis:  Monitoring and analysing training performance data.  Ensuring more than 90% attendance at all the centers across the country  Ensuring less than 5% dropout across the centres  Responsible for putting students in the batches after admission.  To ensure student development activities regularly at the centers  To ensure a high level of student satisfaction and development  Ensuring the timely certification of the students  Controlling Training slippage and leakage at all levels.  Implementing timely corrective actions and strategies to achieve high training delivery performance. Day-to-Day Operations: Ensuring smooth functioning and efficiency in all aspects of the training activities at the center.  Responsible & involved in the selection and training of Trainers and training coordinators PAN India  Regular visits to centers PAN India  Faculty Management & Rostering of PAN India  Ensuring excellent training infrastructure including assets availability for the students on a timely basis at all the centers Company Policies & Directives:  Ensuring strict adherence to training Processes, Policies and Directives Quality  Ensuring High-Quality delivery of Training & and meeting students' placement goals.

Rostering of Faculty, Resource Utilization (Classroom and Faculty), Batch Formation, Facilitating Monthly Faculty Meet, Course ware distribution, Student Grooming Check Coordination with all departments Supporting Placement related activities

Rostering of Faculty, Resource Utilization (Classroom and Faculty), Batch Formation, Facilitating Monthly Faculty Meet, Course ware distribution, Student Grooming Check Coordination with all departments Supporting Placement related activities

• Rostering of Faculty, Resource Utilization (Classroom and Faculty), • Batch Formation, Facilitating Monthly Faculty Meet, • Course ware distribution, Student Grooming Check • Coordination with all departments • Supporting Placement related activities Roles and Responsibilities • Rostering of Faculty, Resource Utilization (Classroom and Faculty), • Batch Formation, Facilitating Monthly Faculty Meet, • Course ware distribution, Student Grooming Check • Coordination with all departments • Supporting Placement related activities

• Rostering of Faculty, Resource Utilization (Classroom and Faculty), • Batch Formation, Facilitating Monthly Faculty Meet, • Course ware distribution, Student Grooming Check • Coordination with all departments • Supporting Placement related activities Roles and Responsibilities • Rostering of Faculty, Resource Utilization (Classroom and Faculty), • Batch Formation, Facilitating Monthly Faculty Meet, • Course ware distribution, Student Grooming Check • Coordination with all departments • Supporting Placement related activities

About the Role- As Blinkit expands its delivery team, we’re looking for enthusiastic individuals dedicated to elevating our delivery service. If you have excellent problem-solving abilities, strong communication skills, and experience in managing teams, along with a flair for analytical thinking, we want to hear from you. Join us to help enhance and grow our delivery network, ensuring exceptional service for our customers. What you will do- ● Assist in overseeing daily operations of the express store, ensuring smooth functioning and high standards of service. ● Help manage and train store staff, handle scheduling and rostering, and ensure effective team performance. ● Oversee inventory levels and ensure accurate record-keeping to maintain optimal stock levels. ● Address customer inquiries and issues, and ensure a positive shopping experience by maintaining high service standards. ● Implement and monitor store processes to improve efficiency, optimize workflows, and enhance overall store performance. ● Requirements- ● Minimum qualification - Graduation ● 1-3 years of experience (preferably in e-commerce, Logistics or supply-chain Management) ● Strong analytical and problem-solving skills. ● Excellent communication and negotiation abilities. ● Leadership and team management experience. How to Apply- Join by scanning the QR code by clicking on the link below- Job Type: Full-time Pay: Up to ₹650,000.00 per year Benefits: Health insurance Application Question(s): Current company Current CTC AGE Location: Thane, Maharashtra (Preferred) Work Location: In person

Required Experience:- Minimum 1 Year experience Work Location:- Etcherla, Srikakulam. What Are The Duties Of A Store Assistant? Here are some typical duties of a store assistant: Greeting customers: Store assistants are often the first point of contact for customers. They greet customers warmly and make them feel welcome in the store. Providing customer service: They are knowledgeable about the products and services that a store provides. They respond to customer queries and assist them as required. Maintaining a store: Store assistants ensure that the store is clean, organized and well-stocked. This includes tasks such as dusting shelves, restocking merchandise and arranging displays. Completing sales transactions: They process sales transactions accurately and efficiently. They know how to use point-of-sale systems and other relevant technology. Handling customer issues: Store assistants often handle customer issues professionally and courteously. They identify and resolve issues quickly, and effectively, and refer more complex matters to store managers. Assisting with visual merchandising: They may create and maintain visual displays in a store. This may involve tasks such as arranging merchandise, creating signage and setting up product displays. Managing inventory: Store assistants may manage inventory levels, including monitoring stock levels and sales trends, and placing orders for new merchandise as required. Supporting store managers: Store assistants support managers with various tasks, such as rostering staff, managing payroll or creating sales reports. Job Types: Full-time, Permanent Pay: From ₹14,000.00 per month Benefits: Health insurance Leave encashment Paid sick time Provident Fund Schedule: Day shift Morning shift Work Location: In person

Candidate should be currently working as a Manager / Assistant Manager on papers in WFM for a BPO. Qualification - Graduate Shift - Rotational Shifts Work Location - Bangalore Required Candidate profile Immediate Joiners OR Max 45 days notice period candidates can apply Call HR Sadiq @ 8904378561 for more details.

Role & responsibilities Day to Day store operations. Driving the sales targets parameters & achieving the same. Customer delight, Maintaining & elevating service standards. Customer contentions handling & service recovery. Hygiene & Upkeep of the lounges. Ensuring proper grooming of staffs. Driving the P&L & Establishing effective Cost control strategies. Banking & reconciliations of various pay modes. Lounge level MIS Report generation. Ensuring Vigilance & loss prevention. Staff Deployment /Management by establishing Duty Roster well in advance. Daily Briefing of the team & documentation of same. Monthly review of the store team & suggesting improvements. Recruitment of team members & Retention of Team Members. Inventory Management forecasting / par stock/ indenting. SOP implementation & adherence. Taking care of Repair & maintenance of the store. Establishing & adherence to Preventive maintenance schedule. In-store, Out-store Events Management. Safety & Security of the overall lounge. On Job training of the team. Preferred candidate profile Hotel Management Preferred. Should be good communication. Presentable. Experience from QSR would be an added advantage.

About Four Seasons Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About the location: In the heart of Worli - the business hub of India’s largest city and close to the entertainment and commercial district of Lower Parel, Four Seasons Hotel Mumbai is a chic urban oasis with an intimate, boutique atmosphere. The brand's first hotel in India, Four Seasons Hotel Mumbai echoes 'Powerhouse Luxury' in the city that never sleeps. Known for unparalleled food & beverage options such as those at AER Mumbai, an award-winning rooftop bar, as well as San:Qi, a city-favourite pan-Asian restaurant with wine bar, private dining rooms, four open-style kitchens overseen by master craftsmen and an extensive menu offering Indian, Chinese, Thai and Japanese delicacies. Basic Function Plan, organize, control and direct the work of employees of the Roof Top Bar while ensuring guest satisfaction. Provide technical guidance on beverage products and service for the other bars of the F&B operation. Role And Responsibilities Builds a motivated and skilled team, leads by example and instills a culture of continuous learning and improvement among employees; actively participates in Employee Relations activities and programmes. Actively plans and manages the career development of every employee through effective coaching, training and by instilling company values; is concerned for employees' continuous development and personal growth Organizes and manages the department in accordance with company philosophy and policies, maximizing efficiency and productivity and achieving established goals; promotes harmony between departments. Displays warmth, care and genuine enthusiasm when dealing with guests and internal customers; lives the Golden Rule Demonstrates standards awareness, by setting example for standards execution, standards testing and implementing action plans to achieve established product and service goals. Prepares annual plans and forecasts, consistently monitors and manages budgetary goals Ensures high quality guest service in his/her area, is highly visible and actively participates in service; assists in taking and serving orders Achieves revenue and profit targets; proposes revenue enhancement and cost management ideas to senior management Engages in the marketing of his/her outlet; participates in the drafting and implementation of the Food & Beverage marketing plan; initiates discussions on menu mix with senior Food & Beverage management; drives up sellingprograms Engages in guest interaction in a sensitive and appropriate manner; creates personalized experiences; establishes a network of regular guests and keeps relevant and accurate records Provides genuine hospitality and recognition, acts as host/hostess in the work area. Promotes Hotel’s services and products Takes ownership of guest concerns and requests and acts decisively to ensure guest satisfaction when glitches occur Organize the beverage system, direct and supervise employees working with beverages and evaluate the overall effectiveness of the system. Plans and executes events in cooperation with PR, Sales & Marketing. Proposes menus and wine recommendations to event organizers. Continuously develops his/her culinary and wine knowledge; conducts food and wine tastings for colleagues, instills excitement and passion for international cuisines and wines in his/her team. Inspects and ensures the work area is in good physical repair; reports defects and ensures timely rectification Maintains an organized administration of departmental and personnel records, including rostering and leave planning. Ensures employees adhere to the code of conduct and grooming & hygiene standards as specified in the employee handbook Conducts daily briefing and monthly departmental meeting (with minutes copied to division head) and participates in meetings when invited Provides regular and fair performance feedback to employees, formally and informally as appropriate Is seen as a hands-on leader, assists employees in crunch times; Walks the talk Maintains a clean and orderly work area and ensures tools & equipment are well maintained and in sufficient supply Promotes and ensures a safe working environment Performs pre- and post-service checks; ensures subordinates are immaculately groomed and aware of daily specials and promotional offers. Is highly sensitive to guest preferences; ensures the department's guest history is up to date and relevant Executes sales and marketing activities; conducts and evaluates routine sales analysis and competitive pricing surveys; keeps abreast of F&B trends and new developments in the market; submits recommendations to F&B management. Assists in the management of the Hotel's wine list. Ensures adherence to cashiering and control procedures; maintains a 'clean' POS database. Is proficient in the costing of menu and beverage list items including buffets; is able to determine and analyze gaps between actual and potential food & beverage costs as well operating expenses. Manage the Bar Operations in a structured and efficient manner by ensuring a seamless meeting experience for all guests.. IS creative in developing engaging events at the Bar. Performs any additional duties as assigned Skills And Abilities Has 3 - 4 years of relevant experience l in a 5-star hotel/resort Possesses aptitude, management skills and upward mobility Must have prior Mixologist experience. Possesses business acumen, well developed guest PR skills and personal flair Has a well-developed interest in food and wines; has undergone professional training in food and Wine knowledge; is a 'foodie'

About the company SBI Card is a leading pure-play credit card issuer in India, offering a wide range of credit cards to cater to diverse customer needs. We are constantly innovating to meet the evolving financial needs of our customers, empowering them with digital currency for seamless payment experience and indulge in rewarding benefits. At SBI Card, the motto 'Make Life Simple' inspires every initiative, ensuring that customer convenience is at the forefront of all that we do. We are committed to building an environment where people can thrive and create a better future for everyone. SBI Card is proud to be an equal opportunity & inclusive employer and welcome employees without any discrimination on the grounds of race, colour, gender, religion, creed, disability, sexual orientation, gender identity, marital status, caste etc. SBI Card is committed to fostering an inclusive and diverse workplace where all employees are treated equally with dignity and respect which makes it a promising place to work. Join us to shape the future of digital payment in India and unlock your full potential. What’s in it for YOU SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees Dynamic, Inclusive and Diverse team culture Gender Neutral Policy Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits Commitment to the overall development of an employee through comprehensive learning & development framework Role Purpose Responsible for acting as a facilitator for Business Goals achievement. Role Accountability Ensure Budgeting and HC planning for all other verticals/Sub verticals as per SLA threshold and Project Cost associated with it - Align all Key stakeholders on the HC and Cost and take a sign off Ensure HC given to Call Centre is in line to Budget and Cost/actual spent is within Budgeted Cost Keep revisiting HC requirement with changes in volumes/threshold and help in cost efficiency Ensure business has required HC available at call Centre and business has visibility of it for next 90 days - This to be attained by doing calibrations with call center's regularly Align vendors/partners to bake in all the inefficiencies in HC plan like - Shrinkage, Attrition, Training throughput etc. as per trend and seasonality at their cost Maintain service levels on Inbound campaigns by monitoring and tracking data on an active real time Ensure volume & SLA management by implementing various measures like Overtime incentives post approval from FH Plan for new line of business and HC allocation to it Set up new Vendors and ensure smooth operations Ensure BCP is in Place for All Verticals/Sub verticals Manage and exceed all metrics including Efficiency, Effectiveness, Availability and Adherence Own process improvement initiatives via Dialer projects Lead periodic Internal audit to identify gaps in implementation of dialer strategies and take corrective action Effectively develop forecast models to manage volumes & deliver Service Levels as per plan Use information from previous years to proactively plan holiday patterns to ensure the most effective use of man-hours Identify Intra-Day & Daily Anomalies in Volumes and smoothening the trends to plan. Analyze Inter-Day & Intra-Day Volume trends and developing various statistical models to effectively plan on a similar trend. Ensure implementation, management and support of Contact Center Platform (Aspect) Design and implement voice-based solutions like Call routing, ACD, IVR etc. as per Operational requirements and attain the most eminent productivity Manage Daily/Weekly/Monthly Analysis of Call Volume patterns at location level Rigorous monitoring of Agent Skills and changes pertaining to load levelling of Volumes across centers Manage BCP for ASBR Failure, Manual Workgroup/Services assignments Develop and deploy effective staffing to optimize the use of available resources Administer the usage WFM tool and create fully Optimized Schedules to enhance business efficiencies Load levelling to ensure parity across hubs in terms of volumes/Headcount Ensure Optimum scheduling factoring the Employee preferences, shift rotations, tenure etc. Plan Training schedules and track adherence, ensure training/ refreshers as per training hours built in plan Plan and execute break schedules to drive Schedule & Break Adherence Manage a high delivery empowered team to manage and monitor Queues for captive and outsourced customer service sites 24X7 Create & Manage BI Dashboards in Command Center, Review it Monthly with the Stakeholders for improvement Opportunities Administer the usage & management of Command Center Screens, Create rollout & communication processes Coordinate with stakeholders for managing & improving Business Metrics, Coordinate with vendors for services and drive operational efficiency Execute Real Time Management ensuring apt Break/Schedule Adherence & Reduction of CSA's Wrap/Hold leading to reduction in AHT Drive Real Time Performance & Business Analytics through Command Center Implementation Manage and Track SLAs for Non-Voice Campaigns through WFM Integration Initiate Flag system for highlighting issues impacting metrics, Business flow for Red/Yellow/Green Flags Ensure Exception/deviation validation raised by Call Center team Act as the point contact for Command center for Real Time Adherence across sites and ensure call volumes moving as per HC scheduling Observe current call center technology/products and conduct analysis to improve technology and processes Report key metrics to the stakeholders along with RCA Reporting Report and maintain business & Agent level shrinkage as per plan leading HC & cost save Pro-actively build triggers/ Audit process to identify opportunities and highlight exceptions, maker-checker process to be in place Identify policy requirements, & enforce business efficient policies around it Measures of Success Cost Saving Service levels and Abandon rates Timeline Adherence of Automation & Rationalization of reports Adherence to new hires training days Anomalies reduced Volume forecast variance as per plan Employee Attrition % Process Adherence as per MOU Technical Skills / Experience / Certifications Expert in WFM functions - Capacity planning, Forecasting, Rostering etc., Should be well versed with Avaya/IEX/Aspect/Genesys Experience in Vendor Management Competencies critical to the role Analytical ability Stakeholder Management Process Orientation Detail Orientation Qualification Graduate in any discipline Preferred Industry Banking/Financial/Call Centre/Ecommerce

Job Title: Power BI Expert for Financial Reporting Location : Rajkot Job timing : 06:00 AM to 02:30 PM Job Description: We are seeking a skilled and experienced Power BI Expert to join our team. The ideal candidate will be responsible for preparing comprehensive financial reports using data from accounting software such as Xero, MYOB, QuickBooks, and various rostering/payroll software. Key Responsibilities: Design, develop, and maintain dynamic Power BI dashboards and reports. Integrate data from Xero, MYOB, QuickBooks, and other payroll/rostering software. Perform data analysis and visualization to present financial performance, budgeting, forecasting, and payroll insights. Ensure data accuracy and consistency across reports. Collaborate with the finance team to understand reporting needs and deliver actionable insights. Troubleshoot and resolve data-related issues in reports. Stay updated with the latest Power BI features and best practices. Requirements: Proven experience in Power BI development and data visualization. Proficiency in integrating data from Xero, MYOB, QuickBooks, and payroll/rostering systems. Strong analytical and problem-solving skills. Excellent attention to detail and ability to present data in a clear, concise manner. Experience with data transformation, DAX calculations, and creating custom reports. Strong communication skills and the ability to work independently or as part of a team. Preferred Qualifications: Certification in Power BI or related data analytics tools. Experience in financial reporting, especially in accounting and payroll systems. Familiarity with database management and data warehousing concepts. How to Apply: If you are passionate about leveraging data to drive financial insights, please send your resume and a portfolio of past Power BI reports to Email : accounts@pnrc.com.au HR Executive Saniya Vayani