Responsibilities: * Resolve complaints promptly * Maintain high NPS score * Manage incoming customer queries via phone, email & chat * Meet KPIs for call volume, resolution time & CSAT Health insurance Provident fund Office cab/shuttle
Responsibilities: * Resolve complaints promptly * Maintain high NPS score * Manage incoming customer queries via phone, email & chat * Meet KPIs for call volume, resolution time & CSAT Health insurance Provident fund Office cab/shuttle