We seek a proactive E-Commerce Executive to optimize and maintain our online presence at Rorosaur Foodtech Private Limited. In this role, you will be instrumental in ensuring the seamless operation of our e-commerce platforms, enhancing product listings, monitoring platform health, and driving data-driven improvements. You'll collaborate closely with our sales and marketing teams to implement strategies that boost online sales and improve customer experience. Your responsibilities will include analyzing sales data, identifying trends, and providing actionable insights to improve platform performance. You will also manage product information, troubleshoot technical issues, and stay updated on the latest e-commerce trends to maintain a competitive edge. If you are passionate about e-commerce and eager to contribute to a company dedicated to improving early childhood nutrition, we encourage you to apply. Job Details: Industry: Food Industry Location: Hyderabad Compensation: 2.5 to 3.5 Laksh per Annum Type: Full-time Experience: 0.5 to 2 Years Qualification: Bachelor's in Marketing, Business, or a related field Roles & Responsibilities: E-commerce Platform Management 1. Manage day-to-day operations of all e-commerce platforms, including website and marketplaces. 2. Ensure seamless integration of product information and inventory across all platforms. 3. Troubleshoot and resolve any technical issues related to platform functionality. 4. Oversee platform updates and maintenance to ensure optimal performance. Listing Optimization and Health Monitoring 1. Optimize product listings for search engines and user experience. 2. Conduct keyword research to identify relevant search terms and improve product visibility. 3. Monitor and maintain platform health, including listing quality and compliance. 4. Ensure all product information is accurate, up-to-date, and compliant with platform guidelines. 5. Regularly audit listings to identify and address any issues or discrepancies. Data Analysis and Reporting 1. Analyze e-commerce data using Google Analytics and other tools to identify trends and insights. 2. Generate regular reports on platform performance, sales, and customer behavior. 3. Provide actionable recommendations based on data analysis to improve platform performance. 4. Monitor key performance indicators (KPIs) and track progress towards goals. 5. Present findings and recommendations to stakeholders in a clear and concise manner. Marketplace and Website Management 1. Manage relationships with marketplace partners, including Amazon, Flipkart, and others. 2. Develop and implement strategies to grow sales on marketplace platforms. 3. Oversee website content and design to ensure a positive user experience. Product Information Management (PIM) 1. Maintain a centralized repository of product information, including descriptions, images, and specifications. 2. Ensure product information is accurate, consistent, and up-to-date across all platforms. 3. Develop and implement processes for managing product information. 4. Collaborate with marketing and product development teams to create compelling product content. 5. Ensure compliance with labeling and regulatory requirements. E-commerce Strategy and Innovation 1. Stay up-to-date on the latest e-commerce trends and technologies. 2. Identify new opportunities to improve platform performance and customer experience. 3. Develop and implement innovative e-commerce strategies to drive sales growth. 4. Conduct competitor analysis to identify best practices and opportunities for differentiation.
We seek a proactive Customer Relationship Executive to elevate customer engagement and satisfaction at Rorosaur Foodtech Private Limited. As a Customer Support Executive, you will be at the forefront of our customer interactions, managing our customer database, ensuring order fulfillment, and proactively gathering feedback to enhance the user experience. You will also play a pivotal role in recovering abandoned carts, addressing customer queries on social platforms, and guiding first-time users through our product offerings. Your ability to effectively communicate in Hindi and provide exceptional support will directly impact our customer loyalty and drive repeat business. This is a great opportunity to be part of a team that values customer relationships and is dedicated to providing top-notch support. Job Details: Job Title: Customer Relationship Executive Location: Hyderabad Languages: Excellent Spoken English and Hindi Experience Required: 0-1 Years Salary Range: 2.5 to 3.5 Lakhs per Annum Educational Qualification: Bachelor's Degree in Business Administration or Commerce Responsibilities Customer Relationship Management Maintain and update the customer database with accurate information. Implement customer engagement strategies to foster long-term relationships. Analyze customer data to identify trends and improve customer service. Track customer interactions and feedback to enhance service quality. Manage customer profiles and preferences to personalize communication. Collaborate with the sales and marketing teams to align customer engagement efforts. Order Management and Fulfillment Coordinate with logistics to ensure timely and efficient delivery of orders. Ensure accurate documentation of all order-related communications. Manage and process order cancellations or modifications as needed. Address and resolve any issues related to order fulfillment promptly. Proactively track orders and provide updates to customers on delivery status. Follow up with customers to confirm order receipt and satisfaction. Customer Query Resolution and Support Follow up with customers to ensure satisfaction with issue resolution. Document all customer interactions and resolutions in the CRM system. Escalate complex issues to the appropriate department for resolution. Resolve customer issues and complaints in a timely and professional manner. Provide accurate and helpful information about products and services. Respond to customer queries and complaints via phone, email, and social media platforms. Social Media Engagement Collaborate with the marketing team to develop social media campaigns. Track social media metrics to measure the effectiveness of engagement efforts. Identify and escalate potential social media crises to the appropriate team. Engage with customers on social media to build brand awareness and loyalty. Respond to customer inquiries and comments on social media platforms promptly. Monitor social media channels for customer comments, questions, and concerns. Abandoned Cart Recovery and Feedback Collection Report on the effectiveness of abandoned cart recovery efforts. Implement strategies to improve the abandoned cart recovery rate. Analyze feedback to identify areas for improvement in the customer journey. Collect feedback from first-time users to understand their experience. Offer assistance and address any concerns that may have prevented order completion. Identify and contact customers who have abandoned carts to encourage order completion.
Brief Job Description: We seek a proactive Sales and Logistics Executive to manage end-to-end sales and logistics operations at Rorosaur Foodtech Private Limited. As the right-hand person to the founder, you will be instrumental in ensuring smooth operations, timely delivery, and excellent customer service. This involves managing the sales-to-order cycle, coordinating with suppliers, tracking inventory, and engaging with customers across various channels. Your role will also encompass refining courier allocation rules, conducting invoice reconciliations, and generating insightful MIS reports to drive data-driven decisions. You'll play a pivotal role in representing Rorosaur at exhibitions and events, maximizing visibility and sales, while also fostering strong vendor relationships and optimizing procurement costs. This position requires a blend of analytical prowess, operational acumen, and exceptional communication skills to thrive in a fast-paced startup environment. Must have a Bachelor's degree in Business Administration or a related field, coupled with 1-2 years of experience in sales support and logistics within a D2C/e-commerce setting. Technical requirements include proficiency in Zoho, ERP systems, and MS Office Suite. Essential skills include strong problem-solving abilities and excellent communication skills. This role offers the opportunity to create organizational impact by optimizing sales and logistics processes, professional development through direct mentorship from the founder, and a collaborative environment where your contributions directly shape the company's success. If you value a challenging and rewarding opportunity to contribute to a growing food tech company, we encourage you to apply. Job Details: Industry: Food Industry Location: Hyderabad, Telangana Compensation: 5-7 LPA Type: Full-time Qualification: Bachelor's Roles & Responsibilities: Sales & Order Management 1. Handle the complete sales-to-order cycle, ensuring timely and accurate order processing. 2. Create and manage sales orders and purchase orders on platforms like Zoho, ERP systems, or similar. 3. Engage with walk-in, online, and corporate customers, convert enquiries into sales, and provide exceptional service. 4. Coordinate with the baking/production team to ensure accurate order flow, preparation, and dispatch. 5. Liaise with corporate clients for bulk or festive orders and ensure high-quality client servicing. 6. Represent Rorosaur at exhibitions, pop-ups, and events, maximizing visibility and sales. Logistics & Delivery Management 1. Refine courier allocation rules based on serviceability, cost, and performance. 2. Track and analyze key logistics KPIs (delivery percentage, TAT adherence, RTO%, cost per shipment). 3. Negotiate rates, onboard new logistics partners, and maintain cost-effective courier contracts. 4. Coordinate with delivery partners (e.g., Porter, Uber, or third-party couriers) to ensure timely fulfilment. 5. Monitor pending pickups, delivery exceptions, and escalations on a daily basis. 6. Manage end-to-end logistics operations for D2C shipments from pickup to delivery. Supplier & Inventory Management 1. Implement inventory control measures to minimize waste and spoilage. 2. Monitor supplier performance and address any issues or discrepancies promptly. 3. Ensure timely closure of billing disputes by conducting monthly invoice reconciliations. 4. Identify opportunities to optimize procurement costs and improve process efficiency. 5. Maintain accurate stock levels, track inventory, and coordinate replenishments. 6. Collaborate with a large number of suppliers to ensure smooth order fulfilment and strong vendor relationships. Reporting & MIS 1. Maintain accurate records of all sales and logistics transactions. 2. Identify trends and patterns in sales and logistics data to optimize strategies. 3. Prepare presentations and reports summarizing key performance indicators (KPIs) for management review. 4. Analyze data to support operational improvements and data-driven decisions. 5. Provide timely updates on orders, issues, and operational insights directly to the founder. 6. Generate daily, weekly, and monthly MIS reports for sales, orders, inventory, and logistics performance. Customer Engagement & Support 1. Ensure compliance with all relevant customer service standards and policies. 2. Implement customer retention strategies to build long-term relationships. 3. Maintain a customer database and track customer interactions. 4. Proactively communicate with customers regarding order status and delivery updates. 5. Gather customer feedback and suggestions to improve the overall customer experience. 6. Address customer inquiries and resolve any issues related to orders or deliveries promptly and professionally.