We seek a proactive E-Commerce Executive to optimize and maintain our online presence at Rorosaur Foodtech Private Limited. In this role, you will be instrumental in ensuring the seamless operation of our e-commerce platforms, enhancing product listings, monitoring platform health, and driving data-driven improvements. You'll collaborate closely with our sales and marketing teams to implement strategies that boost online sales and improve customer experience. Your responsibilities will include analyzing sales data, identifying trends, and providing actionable insights to improve platform performance. You will also manage product information, troubleshoot technical issues, and stay updated on the latest e-commerce trends to maintain a competitive edge. If you are passionate about e-commerce and eager to contribute to a company dedicated to improving early childhood nutrition, we encourage you to apply. Job Details: Industry: Food Industry Location: Hyderabad Compensation: 2.5 to 3.5 Laksh per Annum Type: Full-time Experience: 0.5 to 2 Years Qualification: Bachelor's in Marketing, Business, or a related field Roles & Responsibilities: E-commerce Platform Management 1. Manage day-to-day operations of all e-commerce platforms, including website and marketplaces. 2. Ensure seamless integration of product information and inventory across all platforms. 3. Troubleshoot and resolve any technical issues related to platform functionality. 4. Oversee platform updates and maintenance to ensure optimal performance. Listing Optimization and Health Monitoring 1. Optimize product listings for search engines and user experience. 2. Conduct keyword research to identify relevant search terms and improve product visibility. 3. Monitor and maintain platform health, including listing quality and compliance. 4. Ensure all product information is accurate, up-to-date, and compliant with platform guidelines. 5. Regularly audit listings to identify and address any issues or discrepancies. Data Analysis and Reporting 1. Analyze e-commerce data using Google Analytics and other tools to identify trends and insights. 2. Generate regular reports on platform performance, sales, and customer behavior. 3. Provide actionable recommendations based on data analysis to improve platform performance. 4. Monitor key performance indicators (KPIs) and track progress towards goals. 5. Present findings and recommendations to stakeholders in a clear and concise manner. Marketplace and Website Management 1. Manage relationships with marketplace partners, including Amazon, Flipkart, and others. 2. Develop and implement strategies to grow sales on marketplace platforms. 3. Oversee website content and design to ensure a positive user experience. Product Information Management (PIM) 1. Maintain a centralized repository of product information, including descriptions, images, and specifications. 2. Ensure product information is accurate, consistent, and up-to-date across all platforms. 3. Develop and implement processes for managing product information. 4. Collaborate with marketing and product development teams to create compelling product content. 5. Ensure compliance with labeling and regulatory requirements. E-commerce Strategy and Innovation 1. Stay up-to-date on the latest e-commerce trends and technologies. 2. Identify new opportunities to improve platform performance and customer experience. 3. Develop and implement innovative e-commerce strategies to drive sales growth. 4. Conduct competitor analysis to identify best practices and opportunities for differentiation.
We seek a proactive Customer Relationship Executive to elevate customer engagement and satisfaction at Rorosaur Foodtech Private Limited. As a Customer Support Executive, you will be at the forefront of our customer interactions, managing our customer database, ensuring order fulfillment, and proactively gathering feedback to enhance the user experience. You will also play a pivotal role in recovering abandoned carts, addressing customer queries on social platforms, and guiding first-time users through our product offerings. Your ability to effectively communicate in Hindi and provide exceptional support will directly impact our customer loyalty and drive repeat business. This is a great opportunity to be part of a team that values customer relationships and is dedicated to providing top-notch support. Job Details: Job Title: Customer Relationship Executive Location: Hyderabad Languages: Excellent Spoken English and Hindi Experience Required: 0-1 Years Salary Range: 2.5 to 3.5 Lakhs per Annum Educational Qualification: Bachelor's Degree in Business Administration or Commerce Responsibilities Customer Relationship Management Maintain and update the customer database with accurate information. Implement customer engagement strategies to foster long-term relationships. Analyze customer data to identify trends and improve customer service. Track customer interactions and feedback to enhance service quality. Manage customer profiles and preferences to personalize communication. Collaborate with the sales and marketing teams to align customer engagement efforts. Order Management and Fulfillment Coordinate with logistics to ensure timely and efficient delivery of orders. Ensure accurate documentation of all order-related communications. Manage and process order cancellations or modifications as needed. Address and resolve any issues related to order fulfillment promptly. Proactively track orders and provide updates to customers on delivery status. Follow up with customers to confirm order receipt and satisfaction. Customer Query Resolution and Support Follow up with customers to ensure satisfaction with issue resolution. Document all customer interactions and resolutions in the CRM system. Escalate complex issues to the appropriate department for resolution. Resolve customer issues and complaints in a timely and professional manner. Provide accurate and helpful information about products and services. Respond to customer queries and complaints via phone, email, and social media platforms. Social Media Engagement Collaborate with the marketing team to develop social media campaigns. Track social media metrics to measure the effectiveness of engagement efforts. Identify and escalate potential social media crises to the appropriate team. Engage with customers on social media to build brand awareness and loyalty. Respond to customer inquiries and comments on social media platforms promptly. Monitor social media channels for customer comments, questions, and concerns. Abandoned Cart Recovery and Feedback Collection Report on the effectiveness of abandoned cart recovery efforts. Implement strategies to improve the abandoned cart recovery rate. Analyze feedback to identify areas for improvement in the customer journey. Collect feedback from first-time users to understand their experience. Offer assistance and address any concerns that may have prevented order completion. Identify and contact customers who have abandoned carts to encourage order completion.