122 Root Cause Jobs - Page 4

Skill required: Trust & Safety - Content management Designation: Quality Auditing Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years What would you do? Accenture is a trusted, innovative, comprehensive, and experienced partner to leading platform companies. The Trust and Safety offering within Accenture Operations helps keep the internet safe and helps platform companies accelerate, scale, and improve their businesses. You will be responsible for the quality assurance of Content Moderation whose role includes analyzing and reviewing user profiles, audio, videos, and text-based content and/or investigating, escalating and/or resolving issues that are reported by users or flagged by the system. Due to the nature of the role, the individual and you may be exposed to flashing lights or contrasting light and dark patterns.Content moderation is meaningful work that helps keep the internet safe. It may also be challenging, at times. In the context of this role, individuals may be directly or inadvertently exposed to potentially objectionable and sensitive content (e.g., graphic, violent, sexual, or egregious). Therefore, any role supporting content moderation needs strong resilience and coping skills. We care for the health and well-being of our people and provide the support and resources needed to perform their role responsibilities. Active participation in Accentures well-being support program, designed specifically for the Trust & Safety community, provides valuable skills to promote individual and collective well-being. What are we looking for? Content Moderation Guidelines:In-depth understanding of content moderation guidelines and policies specific to the platform or industry. Digital Literacy:Familiarity with various types of online content, including text, images, videos, and audio. Attention to Detail:Keen eye for identifying inappropriate, offensive, or harmful content. Policy Interpretation:Ability to interpret and apply content moderation policies consistently and accurately. Decision Making:Skill in making well-informed and consistent content approval or rejection decisions. Risk Assessment:Capability to assess the potential risks associated with various types of content. Data Analysis:Basic data analysis skills to identify trends, patterns, and areas of improvement. Communication Skills:Excellent verbal and written communication skills to deliver engaging refresher sessions. Active listening skills to understand reviewer questions and concerns. Engage in client discussion for process improvement sessions. Quality Assurance:Knowledge of quality assurance processes and best practices for maintaining content standards. Proficient in MS Excel/PPT/Word and/or Google Sheets/Docs/Slides with advanced skills in creating reports. Data analysis skills to interpret quality metrics and make data-driven improvements. Conduct RCA, provide feedback, and manage coaching logs. Cultural Sensitivity and Resilience:Awareness of and respect for diverse cultures, backgrounds, and perspectives in training delivery. Strong coping, emotional resilience, and stress-management skills. Ability to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policies. Roles and Responsibilities: Assess the quality of analysts on the project. Meet volume and quality targets for all quality assurance audits. Develop and maintain knowledge of client and their business needs processes. Develop and maintain an understanding of client Service Level Agreements and the department s key performance requirements. Develop and maintain product, industry, and business and professional skills by participating in on-the-job and classroom training. Participate in process calibration sessions with clients and cross-vendor. Take accountability for effectively handling escalations. Identify root causes for business-related issues and recommend solutions to improve overall client satisfaction. Assist with monitoring and tracking incidents to ensure timely resolution. Deliver individual and group feedback, provide coaching sessions, motivating, and encouraging analysts to improve performance. Qualifications Any Graduation

Customer Support Engineer (US Shift) Remote Location: Remote Shift: US (EST) 9 AM 6 PM Role Overview We’re looking for a Customer Support Engineer to be the technical backbone of our support team during US hours. You’ll handle deep troubleshooting, debugging, RCA investigations, and urgent issue resolution —from database inconsistencies to AWS infrastructure issues. Your work will reduce escalations, improve resolution speed, and keep our systems running smoothly. Key Responsibilities Technical Troubleshooting & RCA: Investigate complex customer issues, analyze AWS logs, and debug SQL databases (PostgreSQL, ClickHouse). Support Team Enablement: Act as the go-to technical expert for escalations and guide support agents. Bug Fixing & Deployments: Identify and patch minor bugs, deploy hotfixes, and document recurring issues. Database Management & Migrations: Execute safe data migrations, optimize SQL queries, and ensure data integrity. Incident Handling & Emergency Response: Own high-priority (P0/P1) incidents, deploy fixes, and write post-mortems. Proactive Monitoring: Set up alerts, monitor logs, and implement preventative solutions. Who You Are A Problem Solver: You thrive on debugging and finding root causes. An Analytical Thinker: You connect symptoms to real issues using data analysis. Experienced in SQL, AWS & Debugging: Strong skills in Node.js, PostgreSQL, AWS (CloudWatch, Lambda, EC2, S3, RDS). Reliable Under Pressure: Quick thinking and decision-making in high-priority situations. A Strong Communicator: Able to explain technical findings to non-technical stakeholders. Independent & Self-Sufficient: Comfortable making decisions and taking ownership. Ideal Qualifications 3+ years in software engineering, DevOps, or technical support. Strong SQL and backend debugging experience. Hands-on experience with AWS services & database migrations. Prior experience in SaaS or customer support engineering is a plus.

Plan and conduct financial audits to ensure compliance with established company policies and all legal requirements for group operations. Conduct internal audit visits to corner offices worldwide to track system improvements and outstanding issues.

Role & responsibilities Prepare and Review SOPs and Guideline for DQA. Formulate Documentation Process for the Key divisions of SRD and ARD. Review documents with respect to drug substance such as protocols, SOPs, test methods, data COAs and report through collaborate with CRD, ARD, and QC scientists. Successfully manage and complete all Audits that come up from time to time and conduct periodic internal audits and ensure compliance as per regulatory requirements Review process development documents including KSM/KRM identification, specification proposal, analytical method development and validation reports, stability protocols& reports and safety studies. Handle Vendor Qualifications for KSM/KRM, Solvents etc. Ensure Regulatory compliance as per USFDA and other such regulatory bodies. Support and handle all aspects pertaining to new product development patent filing, license approvals etc Impart training to all employees on SOPs/Safety. Support on Onboarding on new employees joining the organization Responsible for assessing the impact, review and closure of change control requests and deviations. Responsible for CAPA implementations, verifications of and effectiveness. Preferred candidate profile Bachelors or Masters degree in Pharmaceutical Sciences, Chemistry, or related field. Minimum 5-8 years of experience in Quality Assurance, with at least 2 years in a supervisory role in the pharmaceutical industry, specifically with API products. In-depth knowledge of GMP, ICH guidelines, FDA, EMA regulations, and quality systems. Proven experience in conducting internal and external audits, and leading regulatory inspections. Strong understanding of the API development and manufacturing process. Ability to manage cross-functional teams and interact with senior management

Vijaya Diagnostic Centre P. Ltd. is looking for ELECTRICIAN - MAINTENANCE to join our dynamic team and embark on a rewarding career journey Performing inspections: Maintenance Electricians inspect electrical systems and equipment to identify potential issues or hazards. They may use specialized tools to perform diagnostic tests or visual inspections. Repairing and replacing electrical components: When a problem is identified, Maintenance Electricians repair or replace electrical components such as wiring, circuits, and electrical motors. They may use hand tools, power tools, and specialized equipment to complete these tasks. Installing new electrical systems and equipment: Maintenance Electricians may install new electrical systems and equipment, such as lighting fixtures or electrical panels. They may work with architects or engineers to plan the installation and ensure that it meets building codes and safety standards. Troubleshooting electrical problems: When an electrical system or piece of equipment is not functioning properly, Maintenance Electricians troubleshoot the problem to identify the root cause. They may use diagnostic tools or consult technical manuals to help them find the solution.

Vijaya Diagnostic Centre P. Ltd. is looking for ELECTRICIAN - MAINTENANCE to join our dynamic team and embark on a rewarding career journey Performing inspections: Maintenance Electricians inspect electrical systems and equipment to identify potential issues or hazards. They may use specialized tools to perform diagnostic tests or visual inspections. Repairing and replacing electrical components: When a problem is identified, Maintenance Electricians repair or replace electrical components such as wiring, circuits, and electrical motors. They may use hand tools, power tools, and specialized equipment to complete these tasks. Installing new electrical systems and equipment: Maintenance Electricians may install new electrical systems and equipment, such as lighting fixtures or electrical panels. They may work with architects or engineers to plan the installation and ensure that it meets building codes and safety standards. Troubleshooting electrical problems: When an electrical system or piece of equipment is not functioning properly, Maintenance Electricians troubleshoot the problem to identify the root cause. They may use diagnostic tools or consult technical manuals to help them find the solution.

Location: Pune-MH, India Role & Responsibility Monitor QSR (Quality System Records) and implement corrective actions to reduce QSR and vendor IHR (Initial Inspection Reports) . Conduct detailed analysis of EFR (Engineering Failure Reports) and contribute to PRBFM/DRBFM activities. Ensure timely closure of NCR (Non-Conformance Reports) and PIS (Process Improvement Suggestions) . Lead root cause analysis and corrective action plans for supplier quality issues. Explore new technologies and process control points for quality improvement and sustenance. Conduct regular vendor visits for root cause analysis and verification of corrective actions. Perform vendor process audits as per IPO guidelines. Review and evaluate supplier quality data to identify opportunities for process improvements within the supply chain. Oversee New Model R @ R activities , ensuring quality standards are met for new parts and models. Lead and implement best practices to reduce defects, variety, waste, and cost. Interface with CQA (Component Quality Assurance) , PQA (Product Quality Assurance) , Purchase , and Component Development teams for collaborative problem-solving. Review and manage SIR (Supplier Information Report) for new, existing, and duplicate sources and models. Lead Surface Treatment (ST) initiatives including process audits, gap identification, and improvements for paint, powder coating, and shot blasting. Collaborate with Engineering and Styling teams for new color shade developments and approval. Establish and approve paint/powder consumption and jigs for uniform coverage. Ensure Safety, Health, and Environment (SHE) standards are followed in ST processes. Technical Skills: Expertise in Casting, Machining , and Surface Treatment processes (including Ferrous & Non-Ferrous). Proficient in using QC tools for defect analysis and process control. Familiarity with TPM (Total Productive Maintenance) and continuous improvement methodologies. Strong proficiency in Microsoft Office (Word, Excel, PowerPoint). Understanding of Safety, Health & Environment (SHE) standards, especially related to ST processes

MD infosystems pvt. ltd. is looking for Dot Net Developer to join our dynamic team and embark on a rewarding career journey. Participate in requirements analysis Collaborate with internal teams to produce software design and architecture Write clean, scalable code using .NET programming languages Test and deploy applications and systems Revise, update, refactor and debug code Improve existing software Develop documentation throughout the software development life cycle (SDLC) Serve as an expert on applications and provide technical support

MSys Tech India Pvt. Ltd. is looking for Application Support Analyst III to join our dynamic team and embark on a rewarding career journey. A support analyst, also known as a technical support analyst or help desk analyst, is a professional who provides technical assistance and resolves issues for customers or internal users of a product, software, or service The primary responsibilities of a support analyst typically include:Issue Resolution: Support analysts handle customer or user inquiries and troubleshoot technical issues They investigate problems reported by users, identify the root cause of the issue, and provide solutions or workarounds to resolve the problem This may involve remote assistance, phone support, email communication, or using a ticketing system to track and manage support requests Customer/User Interaction: Support analysts engage in effective and empathetic communication with customers or users They listen attentively, ask relevant questions to understand the issue, and provide clear instructions or explanations to help users resolve their problems They maintain a professional and friendly tone throughout the interaction Technical Expertise: Support analysts possess in-depth knowledge of the product or service they support They are familiar with the software, hardware, or systems involved and stay updated with the latest features, updates, and known issues They may collaborate with development or engineering teams to escalate and resolve complex issues Documentation and Knowledge Base: Support analysts contribute to the creation and maintenance of documentation, knowledge base articles, FAQs, or user guides to help users find answers to common questions or self-resolve issues They document solutions for common problems to build a knowledge repository for future reference Escalation and Collaboration: If an issue cannot be resolved at the support analyst level, they escalate it to higher-level support or development teams They effectively communicate the problem details and provide any relevant information or logs to aid in the escalation process Support analysts collaborate with other teams to ensure timely and effective resolution of complex issues

• Customer complain review, collection of data and preparation of CAPA and 8D • Review of in process Inspection, pre despatch inspection daily • Abnormality handling on shop floor & RCA Analysis • Defects analysis & tracking for reduction in defects Required Candidate profile • CIPET Preferred • 6 - 12 years of experience in Quality • In process & Incoming Inspection • 7QC tools & 8D solving tools • SPC • Exp in Plastics / Extrusion • Documentation & presentation skills Perks and benefits Great Opportunity in growing organization

Detailed knowledge and experience in enabling and supporting integrated Entra ID applications, Single Sign-On, Multi-Factor Authentication, and Conditional Access Policies Subject matter expert in Entra ID (Azure AD), Active Directory, Kerberos, SSO, SAML, OAuth, OpenID Connect, MFA, Azure application integration, Identity Federation Detailed knowledge and experience in supporting cloud joined, hybrid joined, and multi-domain enterprise directory services platforms based on best practices Detailed knowledge and experience with automating processes by leveraging out of box capabilities, PowerShell/Python scripting, MS Graph, and REST APIs Strong problem solving, troubleshooting and root cause diagnosis skills Experience with Agile methodologies and corresponding Safe Agile based tools Ability to manage complex activities simultaneously to short timescales Minimum 5 years experience in supporting IAM technologies of a medium to large enterprise with expertise in Okta and Okta Access Gateway Detailed knowledge and experience with automating processes by leveraging out of box capabilities, Java/Python scripting and REST APIs Detailed knowledge and experience in enabling and supporting integrated Okta applications, Single Sign-On, Multi-Factor Authentication, and Access Policies Working knowledge of CICD pipeline and Terraform Open to learn and support other IAM technologies like Entra ID, Ping Federate etc Strong problem solving, troubleshooting and root cause diagnosis skills Experience with Agile methodologies and corresponding Safe Agile based tools Ability to manage complex activities simultaneously to short timescales Flexible to work in rotational shifts and provide on-call support during weekends Location: This position can be based in any of the following locations: Gurgaon For internal use only: R000106256

Job Description: Role: Major Incident Administrator Work Location: Gift City, Gandhinagar Working Mode: 5 days Work from office Shift Timings: 24*7 Flexible hours (Including Night Shift) Job Description: Position Summary: As a Major Incident Administrator you manage and coordinate the response/resolution of major incidents that have impact on the business with the purpose of restoring normal service operations as quickly as possible. Works closely with senior management, IT teams, and other stakeholders to ensure that incidents are resolved quickly and effectively, minimizing business impact. Triage and prioritize Major Incidents, coordinate response teams and resources, track progress and communicate status to stakeholders. Conduct post incident reviews, and documentation of Incidents. Key responsibilities Identify and log major incidents based on severity and impact on business operations Notify relevant stakeholders of the major incident, establishing and maintaining effective communication channels to keep all parties informed about the incident status, progress and resolution efforts Conduct initial analysis of the root cause and impact of the incident, gathering relevant data/ information to support incident investigation and resolution Develop and execute a resolution plan for the major incident, considering technical, organizational, and business aspects Coordinate the resolution efforts across multiple technical teams Escalate the issue promptly to higher levels as needed for resolution Maintain accurate and up-to-date documentation related to the major incident (incident log, resolution, and post-incident report) Conduct a post-incident review to analyze the handling of the major incident, identifying areas for improvement, implements corrective actions Functional competencies Strong understanding of IT systems, infrastructure and applications Familiarity with relevant technologies and tools used in incident management Familiarity with ITIL framework and incident management best practices Strong stakeholder management skills to guide and coordinate technical and non-technical stakeholders Ability to solve complex problems, taking a new perspective on existing solutions and exercising judgment based on the analysis of multiple sources of information Ability to adapt to changing circumstances and remain calm under pressure Qualifications 4-5 years of experience in IT operations and incident management Bachelors degree in Information Technology, Computer Science or related field ITIL or other relevant IT Service Management certifications are desirable B1/ B2 oral and written English

In this role, you will: Lead complex initiatives related to business analysis and modeling, including those that are cross functional, with broad impact, and act as key participant in data aggregation, monitoring, and reporting of stress testing and portfolio analysis for Risk Analytics Review and analyze complex programing models to extract data and manipulate databases to provide statistical and financial modeling specific to businesses supported Manage the roll out of pilot programs developed as a result of programmed models for supported businesses and product line Make decisions in complex product strategies, data modeling, and risk exposure, requiring solid understanding of business unit projects and regulatory responses, policies, procedures, and compliance requirements that influence and lead Analytic and Reporting to meet deliverables and drive new initiatives Collaborate and consult with peers, less experienced to more experienced managers, to resolve production, project, and regulatory issues, and achieve risk analysts, and common modeling goals Lead projects, teams, and mentor Required Qualifications: 5+ years of Risk Analytics experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education Desired Qualifications: Knowledge and understanding of Commercial/Consumer Lending practices, policies, and procedures. Knowledge and understanding of the key factors impacting credit offerings, including credit risks and regulatory requirements. Understanding of risk management practices, extensive knowledge of financial data 5+ years of proficient experience in SAS or SQL Good to have experience in one of the visualization tools like Power BI or Tableau. Experience in Python Strong analytics skills and comprehensive understanding of financial services products and risk drivers Ability to lead project teams and coordinate with multiple stakeholders. Demonstrated experience leading project teams. Proficient experience in identifying and evaluating data trends, isolating root cause, and providing swift/thorough resolution. Strong project management skills with ability to prioritize work, meet deadlines, achieve goals, and work under pressure in a dynamic and complex environment. Strong ability to develop partnerships and collaborate with other business and functional area. Strong communication, interpersonal and leadership abilities. Job Expectations: Contribute as a Subject Matter Expert (SME) to the Commercial/Consumer Lending Credit Risk team and execute on deliverables for projects with moderate to high risk for the Credit Risk organization. Partners with Finance/Controller, Audit, Control Oversight, Line of Business, Technology, and Testing teams for researching and explaining questions related to data and controls. Responsible for production process execution, data reconciliation, and documentation in alignment with governance policies. Research and remediate data, production, and control issues in partnership with other SMEs and teams. Meet Risk Analytics deliverables while leveraging solid understanding of risk reporting policies, Credit Risk procedures, regulatory reporting, and compliance requirements. Lead projects and mentor less experienced staff. Develop complex programming models to extract data and/or manipulate databases such as SQL Server, Oracle, Teradata, and Hive

Ensure proper execution of Preventive Maintenance plan of all the equipment as per Addverb guidelines or check sheetsRecord spare parts consumption, anomalies, recommendations, insufficiencies,completion of plan and getting the customer consent on it

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Infrastructure Service Management Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years of full time experience Key/Primary Skills:Responsible for the delivery of Change, Incident, Problem and Configuration Management for given service(s), excellent reporting skills. Provide a Service Management point of escalation for the supported projects. Perform an Operational Service Management hands on role including: o Monitor, manage and prioritize all service aligned ticketing queues ensuring service levels are maintained and backlogs are eliminated o Ensure CAB / Change management process is complied with while delivering Business and IO requests o First escalation point and manager of Priority 1/2 incidents including internal and client communications o Create Major Incident Reports (MIR/RCA) and monitor progress of MIR/RCA actions o Monitor and manage all severity incidents to ensure SLAs are met o Identify incident trends and drive root cause resolution through proactive problem management o Own delivery of Service Reports including daily, weekly and monthly Service Performance Reports Identify, investigate and resolve Service Management issues e.g., ensuring good quality of information in incident, change and problem records and promptly identify issues that need to be escalated Work closely with the Service Delivery Manager to identify and implement service improvements demonstrating an increase in the quality of service and a reduction in cost, drive automation, etc. Point of contact for the Service Management Team for the transition of new clients, enhancements to existing services. Act as backup to Service Management Lead and have enough knowledge to cover effectively on the SM deliverables. Support IT governance and audit requirements.Good to Have Skills:ServiceNow administration skills, MS PowerBI skillsJob Requirements: Key responsibilities:Change, Incident, Problem, Request, Configuration Management, BizOps, Reporting, SLA management. Professional/Technical Experience:Candidate should have 7 years of experience in Cloud Infra Service Management. Professional Attributes:Excellent verbal and written communication skills, good analytical and problem-solving skills, should be able to independently manage and prioritize tasks. Should have an eye for detail. Educational Qualification:Graduate Qualification 15 years of full time experience

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : MuleSoft Anypoint Platform Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. You will play a crucial role in ensuring the smooth functioning of the applications and resolving any technical glitches that may arise. Roles & Responsibilities: Expected to perform independently and become an SME. Required active participation/contribution in team discussions. Contribute in providing solutions to work-related problems. Collaborate with cross-functional teams to troubleshoot and resolve application issues. Monitor and maintain the performance of critical business systems. Identify and analyze root causes of application failures and implement corrective actions. Develop and maintain technical documentation for troubleshooting and knowledge sharing. Provide timely and effective support to end-users, addressing their technical queries and issues. Professional & Technical Skills: Must To Have Skills:Proficiency in MuleSoft Anypoint Platform. Experience with API development and integration using MuleSoft. Strong understanding of RESTful web services and JSON. Hands-on experience with troubleshooting and debugging MuleSoft applications. Solid knowledge of SQL and database concepts. Good To Have Skills:Experience with cloud platforms such as AWS or Azure. Additional Information: The candidate should have a minimum of 3 years of experience in MuleSoft Anypoint Platform. This position is based at our Hyderabad office. A 15 years full-time education is required. Qualification 15 years full time education

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Linux Good to have skills : Cloud Infrastructure Minimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. You will play a crucial role in ensuring the smooth functioning of applications and providing support to end-users. Your typical day will involve troubleshooting and resolving technical issues, collaborating with cross-functional teams, and contributing to the improvement of application performance and stability. Roles & Responsibilities: Expected to perform independently and become an SME. Required active participation/contribution in team discussions. Contribute in providing solutions to work-related problems. Troubleshoot and resolve technical issues reported by end-users. Collaborate with cross-functional teams to investigate and resolve application-related incidents. Monitor application performance and stability, proactively identifying and addressing potential issues. Provide timely and effective support to end-users, ensuring minimal disruption to business operations. Contribute to the improvement of application performance and stability through analysis and optimization. Stay updated with the latest industry trends and technologies to enhance application support capabilities. Professional & Technical Skills: Must To Have Skills:Proficiency in Linux. Good To Have Skills:Experience with Cloud Infrastructure. Strong understanding of Linux operating systems and command-line tools. Experience in troubleshooting and resolving application-related issues. Knowledge of scripting languages such as Bash or Python. Familiarity with cloud infrastructure technologies and concepts. Ability to analyze and interpret log files to identify root causes of issues. Excellent problem-solving and communication skills. Additional Information: The candidate should have a minimum of 2 years of experience in Linux. This position is based at our Bengaluru office. A 15 years full-time education is required. Qualifications 15 years full time education

Skill required: Order to Cash - Cash Application Processing Designation: Order to Cash Operations Associate Qualifications: Any Graduation Years of Experience: 1 - 3 Years What would you do? Review and analyze deductions taken by customers to identify discrepancies.Investigate the reasons behind deductions, such as pricing errors, shipment issues, or promotional allowances.Maintain detailed records of all deductions and resolutions.Gather necessary documentation to support claims and disputes.Liaise with internal departments (e.g., sales, customer service, and finance) to gather information and resolve issues.Communicate effectively with customers regarding deduction disputes and resolutions.Prepare regular reports on deduction trends, root causes, and resolutions for management review.Track and report on the financial impact of deductions on revenue.Follow up on unresolved deductions to ensure timely resolution.Identify opportunities for process improvements to reduce the occurrence of deductions.Collaborate with cross-functional teams to implement best practices.Ensure that all deductions are processed in compliance with company policies and accounting standards.Analyze data to identify trends in deductions, helping to develop strategies to minimize them. What are we looking for? Adaptable and flexible Ability to perform under pressure Problem-solving skills Ability to work well in a team Strong analytical skills Written and verbal communication Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your expected interactions are within your own team and direct supervisor You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments The decisions that you make would impact your own work You will be an individual contributor as a part of a team, with a predetermined, focused scope of work Please note that this role may require you to work in rotational shifts Qualifications Any Graduation

Manager Training or Quality Required Graduation Mandatory Minimum 8-10 Years Relevant exp into Training or Quality Salary Upto 17 LPA Loc-: Bangalore or Gurgaon Should have exp in International Banking process Call@9205503253 / 9953262467 Required Candidate profile Candidate should have experience as Manager Training or Quality on Papers Should have managed a Team International BPO Exp mandatory Six Sigma certification Excellent Communications Skills

Recon Developer - 5---8 yrs LocationPune Position - Recon Developer Proficient in developing reconciliation on FIS Intellimatch Recon platforms or likewise tools (DUCO, FRONTIER, Smartstream TLM etc) Good Understanding of Nostro, Depot, Instersystem and Balance Sheet reconciliations. Proficient SQL Server Database Technology; good in writing queries, Stored Procedures, performance running. Good Scripting KnowledgePerl Scripting or Shell Scripting Proficiency in any Job Schedulers (Autosys or Control M etc. Support the technical evaluation, root cause & gap analysis, identify the common issue patterns to come up with long-term solutions of issues. Design and implement new features based on business and technical requirements Work closely with the globally distributed development teams for development and maintenance application. Responsible for working with business users to gather, understand, collate and document business requirements. Communicate with business to understand the requirement. Configure the Imatch tool; follow the test run process to produce the Imatch results and release cycles working with other members of Program and Release team. Understand existing implementation and deliver the additional functionalities that the business request . Adhere to the processes laid down by the Program and Project team to produce high quality deliverables and work artifacts.

Main Objective This role will play a pivotal role within the Control & Governance team of the procurement team and has a main objective to contribute to risk mitigation, policy implementation, and the overall effectiveness of our procurement governance framework for AMESA Sector (Ind and Pak) and APAC sector (ANZ market). Purpose Work with key stakeholders to maximize the main benefits that myBUY has for the company in terms of: Compliance & Policy Adherence: Guarantee all in-scope purchases are aligned to the corporate policy and procedures. Risk Assessment and Mitigation: identify potential risks and implement risk mitigation strategies. Process Standardization: Closely work with myBUY control, compliance and governance GPO to drive standardization across all sectors. Scope The function holder is covering for AMESA Sector (Ind and Pak) and APAC sector (ANZ market). Responsibilities Accountability: Compliance & Policy Adherence Monitor procurement activities to ensure strict compliance with internal policies, procedures, and relevant regulatory requirements. Conduct regular reviews of purchase orders to identify any deviations/non-compliant activities from the policy. Continuously monitor changes in relevant global policies and regulations and perform impact analysis on the existing controls and implement the required changes to the controls upon alignment from controls team. Ensure the myBUY Policies and guidelines are in line with P2P and Global Procurement policy and guidelines. Collaborate with key stakeholders from control and procurement teams to develop, update, and communicate procurement controls matrix. Prepare training materials to employees within the department to enhance awareness of compliance obligations. Ensure that the GCS scope controls are executed as per the controls design matrix and ensure the same has been documented in the GCS portal on timely manner. Act as a liaison between the procurement department, Internal & External auditor management. Collaborate during audits, providing necessary documentation, explanations, and implementing corrective actions in a timely manner. Risk Assessment and Mitigation Develop and implement risk mitigation strategies, working closely with procurement stakeholders and continuously monitor the effectiveness of these strategies and make adjustments as needed. (e.g.: Governance calls) Support and review myBUY CR initiatives/system upgrade with subject matter experts (SMEs) in AMESA and APAC. Process Standardization Closely work with myBUY myBUY control, compliance and governance GPO to drive standardization across all sectors. Qualifications Key sills Bachelor degree in Finance/Supply Chain Management/Accounting/Business Administration. A master degree is a plus 6+ Years of experience required Functional knowledge: Depth of different aspects of Procurement such as processes and tools, knowledge in Food & Beverage industry a plus Experience in sourcing processes and technologies, with experience of implementing them in a global and regional environment Advanced proficiency in data analysis tools, including Microsoft Excel (e.g., advanced formulas, pivot tables, data validation); data visualization tools skills like Tableau or PowerBI is a plus Strong communication & negotiation skills Results Oriented comfortable setting and delivering against > English essential, both verbal and in writing Comfortable working within matrix organization Affinity with technology applications and business processes and the impact on people Strong analytical, problem solving, and root cause identification skills Solid understanding of the PepsiCo organization and cultural differences Differentiating Competencies Required Decision making Work under pressure Cross functional teamwork skills Collaboration and influence Act with Integrity Experience with large-scale organizational change effort Ability to flex to collaborate with people in different locations of various time zones Ability to translate complex situations into executive level communication

Job Area: Operations Group, Operations Group > Business Operations General Summary: Provides operational support based on knowledge of relevant business systems, products, processes, and procedures and supports operational activities for business growth. Contributes to and updates plans and monitors, collects, and analyzes program/product metrics (e.g., forecasts, budgets, demands, KPIs). Establishes market baselines and contributes to forecasting analyses, processes, and reports, and addresses supply/demand related issues. Contributes to pricing execution and resolves pricing and rebate issues. Formally presents and communicates key metrics and findings Minimum Qualifications: Bachelor's degree in Business Administration, Engineering, Finance, Marketing, or related field and 5+ years of business operations or related experience. OR Associate's degree in Business Administration, Engineering, Finance, Marketing, or related field and 7+ years of business operations or related experience. About GBFS Team: The Global Business and Finance Support (GBFS) team provide support to HQ and global regional team on Finance & Business Operation activities. This job role is for Sales operations related activities "“ Company Master data updates, Pipeline health management, pipeline opportunities reporting, New Channel Partner Onboarding in Salesforce system for Compute GTM, Support annual Channel Program renewal process activities within Salesforce, handling JIRA tickets, data updation & validation and analytics, and basic analytics. General Job Summary :The role is responsible for internal support to HQ, Sales Teams and customer service to enabling them in facing any issues or update them using Salesforce tool and provide world-class support regarding Qualcomm"™s products and services. The ideal candidate will be passionate about delivering and cultivating excellent internal support throughout the organization. Responsibilities include, but not limited to the following activities:Qualcomm support Ticket Processing (JIRA), Manage iProc submission (new, change), approvals progress, communications based on approved Program Funding and GCI forecast information, provide timely readiness status for all Channel Partners undergoing the onboarding and agreement process and other key duties. Must be savvy and quick to learn and adjust to all Qualcomm business applications such as Salesforce, Advance Excel, Oracle ERP, SAP, Agile (JIRA) and others as they are integrated into the business, as well as effectively adapt to new processes as they are rolled-out. Job Overview: Utilizing Qualcomm systems, manages delegated support to HQ, Sales team and customer service and support activities including but not limited to: Ensure timely updates of company master data like EPR request, customer billing, shipping address, etc. Develop and maintain a centralized, globally scalable Channel Partner onboarding process Support annual Channel Program renewal process activities within Salesforce Maintain onboarding dashboards content, for leadership and cross-functional team awareness, alignment "“ Tableau, Power BI, VBA Macros Engage with existing Channel Partners to confirm banking and tax information is unchanged ("Inactive" partner engagement) Maintain process guide for iProc creation, inclusive of correct charge accounts per region and approval requirements. Develop a reporting process to mitigate risk and drive quality engagements for all cross functional compute teams Integrate existing data reports to minimize delays from manual report updates and email communication. Expand budget management process to include Co-Marketing and Incremental budgets. Setup controls and validations to ensure accuracy Transition to full Salesforce and Tableau management Map and define data requirements to create a new Agreement management workflow in Salesforce Has thorough knowledge of all business systems, processes and procedures and should be able to provide training to other team members, when requested Performs other related duties as delegated from HQ Team Job Specifications : Experience of Salesforce, Oracle ERP, SAP is an advantage Can identify issues and root causes and uses own judgement to provide feedback solutions to complex problems and can identify the potential solutions Effectively and quickly adapts to new systems, processes, and policies Ability to remain calm under pressure Exercises analytical skill within generally defined practices using a variety of sources in order to find solutions Be results oriented with great attention to detail Strong multitasking skills with the ability to prioritize own work and respond to ad hoc requests as needed; able to make quick and accurate decisions Collaborates openly, respectfully, and inclusively creating trusting relationships within own and wider teams and to customers in order to explain issues, gain insights and develop connections. Candidate should be available to work shifts from 2:30 PM to 11:30 PM IST. Education/Experience : 10+ years related experience in Sales Operations and in a technology-oriented industry. Semiconductor industry preferred. Excellent in Salesforce with Salesforce Admin Certified preferred, VALORX, VBA Macros Power BI and Tableau Excellent in Advanced Excel knowledge Master"™s degree in business management / analytics, operations Ability to focus on details, multitasking, Process reviewer of activities timely & quality Planning & prioritization of work assigned. Positive attitude and willingness to learn and upskills with tools - Tableau, Power BI etc. Strong analytical, problem solving and conceptual skills. Strong written and verbal communication skills.

Experience in quality assurance/control, preferably in pharmaceutical packaging or manufacturing industry Exp. with QMS and regulatory standards (e.g.ISO 9001, GMP). Knowledge of statistical process control (SPC) and root cause analysis techniques

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : SAP BTP Build Process Automation Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. You will play a crucial role in ensuring the smooth functioning of the applications and providing support to end-users. Roles & Responsibilities: Expected to perform independently and become an SME. Required active participation/contribution in team discussions. Contribute in providing solutions to work-related problems. Collaborate with cross-functional teams to troubleshoot and resolve application issues. Monitor and maintain the performance of applications, ensuring high availability and reliability. Investigate and diagnose incidents, identifying root causes and implementing appropriate solutions. Provide technical support to end-users, addressing their queries and resolving issues in a timely manner. Document and maintain knowledge base articles, troubleshooting guides, and standard operating procedures. Continuously improve application support processes and procedures to enhance efficiency and effectiveness. Professional & Technical Skills: Must To Have Skills:Proficiency in SAP BTP Build Process Automation. Strong understanding of software development lifecycle and application support methodologies. Experience in troubleshooting and resolving application issues in a production environment. Knowledge of scripting languages such as Python or PowerShell. Familiarity with cloud platforms like AWS or Azure. Good To Have Skills:Experience with SAP Cloud Platform services. Recommendation:Familiarity with ITIL framework and incident management processes. Additional Information: The candidate should have a minimum of 3 years of experience in SAP BTP Build Process Automation. This position is based at our Bengaluru office. A 15 years full-time education is required. Qualifications 15 years full time education

The Support Operations analyst role within the Global Command Centre is a multi-task pivotal first line support role in Technology at Entain. The role is our first response to the wider business teams, internal technology and engineering teams and our range of partners and vendors - meaning it represents everything that GCC stands for and wants to achieve as the face of our team. The SOA ensures we respond to the issues and incidents found or reported in the correct way and with the necessary priority and urgency. Taking responsibility and ownership of all live issues and ensuring they are dealt with effectively. Working closely with technical support engineers within GCC and the wider teams, the SOA is an expert in how our business works and how to get something fixed or resolved Key Responsibilities Manage tickets for GCC, ensuring the correct data is entered and the correct triage is undertaken Respond to Teams channels and chats that are in place with wider ops and tech teams Assist in recovery of Major Incidents and Problem root cause investigations, be able to interpret monitoring data to confirm impact to business Carry out first time fixes, as per documented knowledge bases Create and maintain articles within our knowledge base to ensure knowledge sharing across whole team Monitor systems across a range of monitoring and alerting platforms including Kibana, Grafana and SCOM and response to alerts appropriately Manage communications from third parties and vendors when reporting live issues, planned works or requesting information Ensure awareness of product launches, large changes or large events which require a higher level of support or communication Working closely with customer service teams globally to resolve technical customer issues