491 Root Cause Jobs - Page 4

Overview The role of the HR Ops Sr Analyst is to serve as the resource for reviewing integration issues and understanding the underlying causes as data or defects that require break fixes. The role is responsible to triage and respond to critical issues received on tickets and/or reported by the global IT Ops team. The Integrations lead is responsible to evaluate the level of criticality of the issue, confirm business impacts and drive the resolution. The role is responsible to ensure that the effective and efficient response of tickets related to integration and making sure that the corresponding interactions with the PepsiCo IT ticketing systems are correctly managed. This role will be lea...

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : SAP BTP Build Process Automation Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. You will play a crucial role in ensuring the smooth functioning of the applications and providing support to en...

Policybazaar is looking out for Call Quality Analysts .(Call Auditing) Designation - Quality Analyst/ Sr. Quality Analyst Job location- Gurgaon Experience - 1+ Years Role Description This is a full-time on-site role as a Call Quality Analyst at Policybazaar.com in Gurugram. The role involves monitoring, evaluating, and providing feedback on call interactions to ensure quality standards are met. Qualifications Excellent verbal and written communication skills Strong attention to detail and analytical skills Experience in customer service or call center operations Knowledge of quality assurance processes and tools Ability to work in a fast-paced environment and meet deadlines Proficiency in Mi...

Policybazaar is looking out for Call Quality Analysts .(Call Auditing) Designation - Quality Analyst/ Sr. Quality Analyst Job location- Kochi Experience - 1+ Years Role Description This is a full-time on-site role as a Call Quality Analyst at Policybazaar.com in Gurugram. The role involves monitoring, evaluating, and providing feedback on call interactions to ensure quality standards are met. Qualifications Excellent verbal and written communication skills Strong attention to detail and analytical skills Experience in customer service or call center operations Knowledge of quality assurance processes and tools Ability to work in a fast-paced environment and meet deadlines Proficiency in Micr...

About The Role Skill required: Trust & Safety - Quality Management Designation: Quality Auditing Associate Qualifications: Any Graduation Years of Experience: 1-2 Years Language - Ability: English(Domestic) - Expert What would you do? Accenture is a trusted, innovative, comprehensive, and experienced partner to leading platform companies. The Trust and Safety offering within Accenture Operations helps keep the internet safe and helps platform companies accelerate, scale, and improve their businesses. You will be responsible for the quality assurance of Content Moderation whose role includes analyzing and reviewing user profiles, audio, videos, and text-based content and/or investigating, esc...

About The Role Skill required: Trust & Safety - Quality Management Designation: Quality Auditing Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years Language - Ability: English(Domestic) - Expert What would you do? Accenture is a trusted, innovative, comprehensive, and experienced partner to leading platform companies. The Trust and Safety offering within Accenture Operations helps keep the internet safe and helps platform companies accelerate, scale, and improve their businesses. You will be responsible for the quality assurance of Content Moderation whose role includes analyzing and reviewing user profiles, audio, videos, and text-based content and/or investigating, es...

About The Role Skill required: Trust & Safety - Quality Management Designation: Quality Auditing Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years Language - Ability: English(Domestic) - Expert What would you do? Accenture is a trusted, innovative, comprehensive, and experienced partner to leading platform companies. The Trust and Safety offering within Accenture Operations helps keep the internet safe and helps platform companies accelerate, scale, and improve their businesses. You will be responsible for the quality assurance of Content Moderation whose role includes analyzing and reviewing user profiles, audio, videos, and text-based content and/or investigating, es...

About The Role Skill required: Trust & Safety - Quality Management Designation: Quality Auditing Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years Language - Ability: English(Domestic) - Expert What would you do? Accenture is a trusted, innovative, comprehensive, and experienced partner to leading platform companies. The Trust and Safety offering within Accenture Operations helps keep the internet safe and helps platform companies accelerate, scale, and improve their businesses. You will be responsible for the quality assurance of Content Moderation whose role includes analyzing and reviewing user profiles, audio, videos, and text-based content and/or investigating, es...

GENERAL DUTIES & RESPONSIBILITIES Provides customer support by phone, email or instant message to consumers. Serves as primary contact for inbound customer issues. Escalates more technical product-related issues to proper Product Support department. Processes a high volume of consumer inquiries of FIS products and services and resolves a targeted percentage of those inquiries. Troubleshoots customer problems, identifies root cause of problem and uses tool and resources appropriately to determine how to resolve customer problems. When unable to resolve problems in a reasonable amount of time, will escalate to appropriate resource. Follows up on escalated issues with coaching and mentoring to ...

Did you know KONE moves over one billion people every day? We employ over 60,000 professionals in over 60 countries worldwide joined together by a shared vision to “Deliver the best people flow experience”. As a global leader, we provide elevators, escalators, automatic building doors as well as solutions for maintenance and modernization to add value to buildings throughout their lifecycle. Through more effective People Flow®, we make people’s journeys safe, convenient and reliable, in taller, smarter buildings. Job Title - Engineer / Senior Engineer - Technical Service Are you the one? Bachelor’s degree in Engineering or any other relevant field. Experience in Customer service. Willingness...

Project Role : IT Customer Service Representative Project Role Description : Manage delivery for IT production systems and services. Drive incident, issue and outage management, investigation and restoration. Must have skills : Critical Incident Management Good to have skills : NAMinimum 0-2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an IT Customer Service Representative, you will manage the delivery of IT production systems and services. Your typical day will involve driving incident, issue, and outage management, as well as conducting investigations and facilitating restoration efforts to ensure seamless operations and customer sa...

About The Role Skill required: Trust & Safety - Quality Management Designation: Quality Auditing Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Accenture is a trusted, innovative, comprehensive, a...

About The Role Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Incident Management, Infrastructure Service Management Good to have skills : NAMinimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. Your typical day will involve collaborating with various teams to trouble...

Job Summary The Compliance Advisor provides entry level compliance support to the team and coordinates schedules. Develops site, standards and compliance knowledge. Learns to use professional concepts to resolve routine entry issues within a limited scope. Receives detailed instructions on all work. To become a go-to person in the organization for all things related to workplace safety and environmental care and excel in creating a safe, healthy, and eco-friendly work environment. Responsibilities 2nd Line Responsibilities Ensuring that the organization adheres to all relevant health, safety, and environmental laws and regulations, and related risk identification at work place Incident Inves...

What you will do Amgen is seeking a Sr Associate IS Business Systems Analyst to support and help lead the Change and Release Management processes within the ServiceNow platform. This junior-level process owner role is responsible for the documentation, enhancement, and day-to-day operational support of the change and release lifecycle, ensuring compliance with standard processes while seeking opportunities to streamline and automate. The ideal candidate will assist in managing the change and release process flow, help develop supporting workflows and approvals, track process metrics, and collaborate with stakeholders to drive efficiency and continuous improvement. This position offers an exc...

Sales Operations Manager, Field Data & Reporting - Rep Alerts/Suggestions Program Analyst What you will do In this vital role the Sales Operations Manager, Field Data & Reporting Rep Alerts/Suggestions Program Analyst will play a key role in establishing and supporting Amgens Rep Alerts/Suggestions program. This capability, which involves multiple teams across multiple functions to enable, leverages business rules and advanced data science models to analyze large amounts of information to generate actionable insights for our US field sales representatives. By ensuring timely delivery of Rep Alerts/Suggestions, this capability directly enables field teams to prioritize customer engagements, f...

What you will do In this vital role The Master Data Analyst at Amgen will support the accuracy and consistency of master data (Material, Production, Quality, Customer, Transportation and/or Plant) across the organization. This role will manage data validation, cleansing, and enrichment while collaborating with teams to resolve issues and ensure data integrity. The analyst will support key performance monitoring, data governance, and compliance efforts, as well as assist in data migration and integration projects. Candidates should have experience in enterprise applications like SAP or Oracle, familiarity with data governance frameworks and compliance standards, and strong analytical skills. ...

What you will do In this vital role you will collaborate with infrastructure teams, application owners, platform engineers, and service management leaders to ensure the CMDB and IT asset data is accurate, complete, and aligned to enterprise standards. A key focus will be on identifying process and data quality improvements, defining user stories, enhancing automation capabilities, and ensuring continuous alignment with compliance, audit, and operational excellence goals. Serve as the Product Owner for Configuration and Asset Management processes within the ServiceNow platform. Collaborate with platform engineers, discovery owners, and business service owners to maintain and improve the quali...

Description: GlobalLogic is looking for a Product Support Engineer experienced in cloud technologies and software architecture with strong proficiency in API interaction, monitoring tools, and log analysis. Skilled in reading and understanding code (Python/C#), managing relational databases with SQL, and using tools like Postman, Swagger, and Chrome DevTools. Provide prompt, courteous, and professional support, understand customer problems and offer timely solutions. Requirements: 2+ years of experience delivering technical support, architecture guidance, and system-level troubleshooting in cloud environments. Provide expert-level support to customers via email, chat, and phone, effectively ...

Service operations * Responsible for safe working practices and carrying out the operations according to maintenance and safety instructions to ensure safety of end-users and other employees * Responsible for solving complex technical issues that THD has assigned to him/her * Responsible for performing first visits of new equipment coming from competitors or KONE when requested by sales/supervisor * Responsible for identifying any technical issues in equipment under maintenance that could cause call outs or safety hazards and fix the issues, create sales leads and/or communicate to THD Manager * Responsible for actively identifying any technical competence gaps to maintain new equipment in s...

Do you want to work on innovative projects, collaborate with a dynamic and supportive team, and receive investment in your professional development? At DTCC, we are at the forefront of innovation in the financial markets. We are committed to helping our employees grow and succeed. We believe that you have the skills and drive to make a real impact. We foster a thriving internal community and are committed to creating a workplace that looks like the world that we serve. The Information Technology group delivers secure, reliable technology solutions that enable DTCC to be the trusted infrastructure of the global capital markets. The team delivers high-quality information through activities tha...

MFG Engineer is responsible for the development and management of the Engineering Change Request process for assigned groups and/or product families or lines from documentation of initial problem statement through implementation and execution of the engineering change. Mediates problems across division lines to remove barriers preventing effective implementation of engineering changes. Ensures rapid and efficient processing of ECRs/ECOs, resulting in cost-effective change implementation. Education B.E/B.Tech (Mechanical / Manufacturing / Industrial) Essential Duties and Responsibilities: - Manages change requests and executes change control processes including Non- Standard Requests (NSRs), ...

The BizOps team is looking for a Site Reliability Engineer who can help us solve problems, build our CI/CD pipeline and lead Mastercard in DevOps automation and best practices. Are you a born problem solver who loves to figure out how something works? Are you a CI/CD geek who loves all things automation? Do you have a low tolerance for manual work and look to automate everything you can? Business Operations is leading the DevOps transformation at Mastercard through our tooling and by being an advocate for change & standards throughout the development, quality, release, and product organizations. We need team members with an appetite for change and pushing the boundaries of what can be done w...

The BizOps team is looking for a Site Reliability Engineer who can help us solve problems, build our CI/CD pipeline and lead Mastercard in DevOps automation and best practices. Are you a born problem solver who loves to figure out how something works? Are you a CI/CD geek who loves all things automation? Do you have a low tolerance for manual work and look to automate everything you can? Business Operations is leading the DevOps transformation at Mastercard through our tooling and by being an advocate for change & standards throughout the development, quality, release, and product organizations. We need team members with an appetite for change and pushing the boundaries of what can be done w...

The Mastercard Clearing BizOps team is looking for a Site Reliability Engineer who can help us solve problems, build our CI/CD pipeline and lead Mastercard in DevOps automation and best practices. • Are you a born problem solver who loves to figure out how something works? • Do you have a low tolerance for manual work and look to automate everything you can? • Core Payments of MasterCard is involved in developing Authorization, Clearing, Debit and other major functionalities for MasterCard. Analyze and create cutting edge solutions for Core Payments teams. Proficient with COBOL, DB2, JCL, PROC, Microfocus COBOL, TWS Scheduler and DB2 LUW. • Hands on Experience with Production support • Hands...