122 Root Cause Jobs - Page 3

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together Primary Responsibilities Work with business partners to define and document business and technical requirements, this includes the documentation of app flows and data mapping from source systems into our platform Work with PO and SM to create user stories and acceptance criteria Facilitate the meetings with project stakeholders Own issue and risk management for your projects, solving problems and working to remove impediments to both the team and the overall release Deliver regular updates to stakeholders Participate and contribute to Governance meetings with team leads and project stakeholders Assist with QA of features once implemented Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so Required Qualifications Any Graduate Graduate degree or equivalent qualification 3+ years of experience SQL querying experience Experience with Agile methodology including Agile tools (e.g. Rally, Jira) Experience with requirements analysis and documenting requirements Good understanding of relational database concepts Proven excellent communication skills Stakeholder management experience Ability to analyze data, drive to root cause issue, identify trends, problem solve and provide key recommendations based on analysis Proficiency with MS Project, Excel, Visio, PowerPoint and SharePoint At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone - of every race, gender, sexuality, age, location and income - deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission. #Gen

DesignationMedical Billing Role Full Time Opportunity LocationMultiple : - Maximize insurance reimbursement for Healthcare practice owners - Analyze and discover root causes for medical insurance claim denial, underpayment, or delay - Monitor and reconcile all over age accounts - Interact with the US-based insurance carriers to follow-up on unpaid claims, delayed processing, and underpayment - Analyze data to discover denial patterns, plan and execute medical insurance claim denial appeal process - Interact with US-based practice owners and clinicians on completing and correcting any missing or incorrect data on their insurance claims Skills/Experience : - Minimum of 1 Year experience in US-based AR follow-up and charge entry - Familiar with US medical insurance industry and insurance claims processing cycle - Excellent Listening, Communication, and Problem-solving skills - Self-motivated and able to work autonomously - Comprehensive knowledge of the A/R process This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

DesignationMedical Billing Role Full Time Opportunity LocationMultiple : - Maximize insurance reimbursement for Healthcare practice owners - Analyze and discover root causes for medical insurance claim denial, underpayment, or delay - Monitor and reconcile all over age accounts - Interact with the US-based insurance carriers to follow-up on unpaid claims, delayed processing, and underpayment - Analyze data to discover denial patterns, plan and execute medical insurance claim denial appeal process - Interact with US-based practice owners and clinicians on completing and correcting any missing or incorrect data on their insurance claims Skills/Experience : - Minimum of 1 Year experience in US-based AR follow-up and charge entry - Familiar with US medical insurance industry and insurance claims processing cycle - Excellent Listening, Communication, and Problem-solving skills - Self-motivated and able to work autonomously - Comprehensive knowledge of the A/R process This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Role - Quality Analyst - Service Desk Experience - 2 Years Minimum Location - Bangalore Budget - upto 6 LPA Work Mode- WFO Skills - QC Tools, Technical Audit,Service Desk, Call audit, Quality check Contact:Naman 8890377940/ naman.ghrs@gmail.com

Job Area: Engineering Group, Engineering Group > Software Engineering General Summary: Hands on experience in debugging ThreadX and Linux Embedded stability issues both Kernel Space and User Space. Hands on experience on System Drivers which includes GPIO, Clocks, Buses Debug the issues from the dumps provided by OEMs to find the root cause of the issues. Should be able to setup the internal environment and try to reproduce the issues. Should have good understanding on the usage of Trace32, GDB and other debugging Tx tools. Should be able to engage with customers in remote debug sessions, trainings, escalation meetings. Should have very strong analytical and low level debugging skills. Should be able to drive self and work independently. Prior experience on Qualcomm chipsets is mandatory. Minimum Qualifications: Bachelor's degree in Engineering, Information Systems, Computer Science, or related field and 2+ years of Software Engineering or related work experience. OR Master's degree in Engineering, Information Systems, Computer Science, or related field and 1+ year of Software Engineering or related work experience. OR PhD in Engineering, Information Systems, Computer Science, or related field. 2+ years of academic or work experience with Programming Language such as C, C++, Java, Python, etc. Applicants Qualcomm is an equal opportunity employer. If you are an individual with a disability and need an accommodation during the application/hiring process, rest assured that Qualcomm is committed to providing an accessible process. You may e-mail disability-accomodations@qualcomm.com or call Qualcomm's toll-free number found here. Upon request, Qualcomm will provide reasonable accommodations to support individuals with disabilities to be able participate in the hiring process. Qualcomm is also committed to making our workplace accessible for individuals with disabilities. (Keep in mind that this email address is used to provide reasonable accommodations for individuals with disabilities. We will not respond here to requests for updates on applications or resume inquiries). Qualcomm expects its employees to abide by all applicable policies and procedures, including but not limited to security and other requirements regarding protection of Company confidential information and other confidential and/or proprietary information, to the extent those requirements are permissible under applicable law. To all Staffing and Recruiting Agencies Please do not forward resumes to our jobs alias, Qualcomm employees or any other company location. Qualcomm is not responsible for any fees related to unsolicited resumes/applications. If you would like more information about this role, please contact Qualcomm Careers.

ho we are? Brightly, a Siemens company, is the global leader in intelligent asset management solutions. Brightly enables organizations to transform the performance of their assets with a sophisticated cloud-based platform that leverages more than 20 years of data to deliver predictive insights that help users through the key phases of the entire asset lifecycle. More than 12,000 clients of every size worldwide depend on Brightly's complete suite of intuitive software - including CMMS, EAM, Strategic Asset Management, IoT Remote Monitoring, Sustainability and Community Engagement. Paired with award-winning training, support and consulting services, Brightly helps light the way to a bright future with smarter assets and sustainable. About the job Brightly Software continues to grow and needs amazing engineers. This is an excellent fit for talented engineers who thrive in a fast-paced environment. New hires will work alongside our top-notch engineers and product team to design, implement, deliver and support our highly ambitious products and integrations. We care deeply about your passion and dedication to the craft of software. The Test Engineer (Automation) supports the application platforms in the Engineering department. The work managed is critical to overall program success, with aggressive timelines that are critical to the success of the company with direct impacts on our customers. This role builds and conveys deep SME. What you'll be doing Strong inclination towards product quality Develop and maintain test scripts from provided functional and technical designs, functional test scripts, or ad hoc for bug fix testing. Must have experience in understanding the user requirements, developing test cases, automation scripts, performing testing, debugging the automation code, and providing comprehensive reports. Ability to multitask and stay organized in a dynamic work environment. Investigate defects for the root cause. Executes test cases, log defects and maintain other test documentation. Track defect to closure What you need Bachelor's in computer science or related discipline; or equivalent work experience 2-5 years of experience Strong analytical and problem-solvin g skills. Good communication and partnership skills required

Job Purpose and Impact The Enterprise Resource Planning (ERP) Basis Engineer will architect, design and develop new and existing digital solutions for the organization's ERP digital portfolio In this role, you will discover and deliver solutions to complex and varied problems to enable the company's digital future You will bring order to ambiguous scenarios and apply in depth and broad knowledge of architectural, engineering and security practices to ensure your solutions are scalable, resilient and robust and will share knowledge on modern practices and technologies to the shared engineering community, Key Accountabilities Apply software engineering patterns and principles to design, develop, test, integrate, maintain and troubleshoot complex and varied software solutions and incorporate security practices in newly developed and maintained applications, Managing SAP system operations and Life cycle management, including installations, upgrades, and daily administration, to ensure optimal performance and functionality of S/4 HANA Suites and other SAP applications platforms (e-g , HANA, S/4 suite, SAP Business suite) Troubleshoot system errors and performance issues, providing proactive solutions, Configure and manage data archiving in SAP using Content server or SAP approved 3rd party solutions like Open text, Working towards automating various day to day operational tasks Able to coordinate and orchestrate the work between the teams Qualifications Bachelor's degree in computer science, system analysis or a related study, or equivalent experience Hands-on experience of 3 to 8 years in SAP BASIS & HANA administration Experience working in a global environment and with virtual teams, Hands-on experience in SAP technologies like S/4 HANA suite, SAP Business suite applications Experience of technical evaluations of applications, databases and integrations Experience of resolving technical issues, deep problem-solving skills, including those involving 3rd parties Experience in backup/Restore/Recovery of SAP/Oracle installations, Server Monitoring and optimizing techniques Experience with SAP HANA, , MS SQL Oracle database Excellent analytical, technical and problem-solving skills, Root cause eradication mindset, Proactive approach, Receiver/Customer centricity, Familiar with ITIL concepts of Service Management, Change Management and Root Cause Analysis and using the ITIL tools like Service Now, BMC Remedy Cloud knowledge and understanding of hyperscalers platform setup for SAP applications (e-g , experience of working in Public Cloud Domains like Microsoft Azure, AWS and GCP) Good communication skills to interact with cross-functional and global teams, Ability to multi task and exercise independent working under minimal supervision

Embark upon a transformative journey as an Application Support Tech Lead At Barclays, we dont just embrace change we drive it As an Application Support Tech Lead, you will effectively monitor and maintain the banks critical technology infrastructure and resolve more complex technical issues, whilst minimizing disruption to operations, To be a successful Application Support Tech Lead, you should have experience with: Over 14 years of experience in business continuity, operations or IT continuity, Excellent stakeholder management skills Experience in Risk function, operations or an IT Audit role Working experience in ITIL Incident and crisis management policies, procedures and good practice, Resilience, understanding the new regulatory requirements around business services, mapping, impact tolerance and scenario testing Business Continuity assessment, design and implementation, governance framework development and the necessary processes and controls, Bachelors degree in information technology, Information Security, Business or Risk Management (or equivalent professional qualification), Additional Relevant Skills Given Below Are Highly Valued Resilience/Continuity related qualifications such as CBCI/AMBCI/MBCI, Master BCM, ISO22301 auditor, ISO 27001 auditor, Project and program related qualifications; Prince II, Scrum, Agile, You may be assessed on key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen, strategic thinking and digital and technology, as well as job-specific technical skills, This role is based in Pune, Purpose of the role To effectively monitor and maintain the banks critical technology infrastructure and resolve more complex technical issues, whilst minimising disruption to operations, Accountabilities Provision of technical support for the service management function to resolve more complex issues for a specific client of group of clients Develop the support model and service offering to improve the service to customers and stakeholders, Execution of preventative maintenance tasks on hardware and software and utilisation of monitoring tools/metrics to identify, prevent and address potential issues and ensure optimal performance, Maintenance of a knowledge base containing detailed documentation of resolved cases for future reference, self-service opportunities and knowledge sharing, Analysis of system logs, error messages and user reports to identify the root causes of hardware, software and network issues, and providing a resolution to these issues by fixing or replacing faulty hardware components, reinstalling software, or applying configuration changes, Automation, monitoring enhancements, capacity management, resiliency, business continuity management, front office specific support and stakeholder management, Identification and remediation or raising, through appropriate process, of potential service impacting risks and issues, Proactively assess support activities implementing automations where appropriate to maintain stability and drive efficiency Actively tune monitoring tools, thresholds, and alerting to ensure issues are known when they occur, Vice President Expectations To contribute or set strategy, drive requirements and make recommendations for change Plan resources, budgets, and policies; manage and maintain policies/ processes; deliver continuous improvements and escalate breaches of policies/procedures, If managing a team, they define jobs and responsibilities, planning for the departments future needs and operations, counselling employees on performance and contributing to employee pay decisions/changes They may also lead a number of specialists to influence the operations of a department, in alignment with strategic as well as tactical priorities, while balancing short and long term goals and ensuring that budgets and schedules meet corporate requirements, If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard The four LEAD behaviours are: L Listen and be authentic, E Energise and inspire, A Align across the enterprise, D Develop others, OR for an individual contributor, they will be a subject matter expert within own discipline and will guide technical direction They will lead collaborative, multi-year assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments They will train, guide and coach less experienced specialists and provide information affecting long term profits, organisational risks and strategic decisions, Advise key stakeholders, including functional leadership teams and senior management on functional and cross functional areas of impact and alignment, Manage and mitigate risks through assessment, in support of the control and governance agenda, Demonstrate leadership and accountability for managing risk and strengthening controls in relation to the work your team does, Demonstrate comprehensive understanding of the organisation functions to contribute to achieving the goals of the business, Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategies, Create solutions based on sophisticated analytical thought comparing and selecting complex alternatives In-depth analysis with interpretative thinking will be required to define problems and develop innovative solutions, Adopt and include the outcomes of extensive research in problem solving processes, Seek out, build and maintain trusting relationships and partnerships with internal and external stakeholders in order to accomplish key business objectives, using influencing and negotiating skills to achieve outcomes, All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship our moral compass, helping us do what we believe is right They will also be expected to demonstrate the Barclays Mindset to Empower, Challenge and Drive the operating manual for how we behave,

Wipro Limited (NYSEWIT, BSE507685, NSEWIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. About The Role Contract Job TitleIncident & Operations Manager (DevOps Background) Responsibilities: 1. Incident Response & Triage Develop and maintain incident response plans for various types of incidents. Ensure timely resolution of tickets by Operations team within agreed SLAs. Assess and prioritize incidents based on severity and initiate response actions accordingly. 2. Incident Documentation & Analysis Maintain detailed incident records including impact, nature, and resolution. Perform post-incident analysis to identify root causes and preventive actions. 3. Customer Satisfaction & Reporting Monitor and improve customer satisfaction through efficient operations. Address customer complaints and conduct monthly SLA review meetings. 4. DevOps Background (Prior Hands-on Experience) Experience with Linux administration, shell scripting, and troubleshooting. Managed CI/CD pipelines, Kubernetes clusters, and cloud infrastructure. Knowledge of virtualization (VMware/KVM) and private cloud environments. Familiarity with tools like Docker, Jenkins, Ansible, and cloud monitoring. 5. Leadership & Coordination Lead cross-functional teams and bridge gap between DevOps and Operations. Ensure clear communication with stakeholders and technical teams. - Location Pune, Maharashtra, India - 24/7 Operations (Yes/No)Yes - General Shift (Yes/No) As per the client's requirement - All Shift Timings: As per roster Rates including mark up - 130K/M Do RESPONSIBILITIES Ensure each and every Change is recorded and approved before implementation. Ensure Change are categorized and are approved as per the defined Process based on the Change category – Standard, Normal, Expedited, Emergency Convene and chair CAB meetings, circulate the MOM of the CABs Ensure no Unauthorized change is implemented which may potentially impact the Production Ensure Periodical audits in place as per Wipro and Customer process and the close the Audit-gaps in the agreed timelines. Report the Management on the agreed Change KPIs and ensure effective change communication in place Ensure Change implementation done as per the Implementation Plan with no manual errors through setting up 4-eye review for each of the Changes Ensures each of the Change is assigned with the Risk involved and ensure Wipro and Customer Processes are followed in case of High-risk / High-impact Changes Conduct Post Implementation Reviews and validate the change status against the defined Change success criterion Bring in Service improvements to improve the overall Process maturity ? KEY SKILLS AND COMPETENCIES 8-10 years of ITSM experience in Change and other processes ITIL V3 / 2011 Foundation or Intermediate certification Capable to collaborate with Multiple Technical towers, face the Customer, coordinate with the Vendors Effective Communication skills ? ? ? Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

Overview The Sr. Software Engineer will be part of a team of some of the best and brightest in the industry who are focused on full-cycle development of scalable web and responsive applications that touch our growing customer base every day. As part of the Labs team, you will work collaboratively with agile team members to design new system functionality and to research and remedy complex issues as they arise, embodying a passion for continuous improvement and test-driven development. Responsibilities Expertise and proficiency in many technologies, domains and subsystems Design and implement new features and perform code reviews Develop, test and maintain a scalable web and responsive applications Devise automation strategies, test strategies and test cases to automate new features and enhance existing functionality Using engineering best practices, design, develop, analyze test plans and strategies to meet performance, usability, scalability, reliability and security needs Lead and collaborate with agile team members on achieving Sprint deliverables Ensure proper documentation exists for assigned products Research and resolve complex problems as they arise Proactively search for making improvements in respective modules/features Mentor Software Engineers (I-II) Consistently ensures that business is conducted with integrity at all times and that behavior aligns with iCIMS’ policies, procedures, and core competencies. Qualifications Domain expert in enterprise software development influencing organization best practices. begins to create external value Expertise in one or more of the following back-end or front-end: Java, Python, JavaScript, iOS development (Swift, Objective C), Android development Expertise in one or more of the following frameworks or libraries, such as: Hibernate and Spring, Reactjs and Redux, node.js Advanced proficiency with multiple design patterns including Strategy, Observer, and Bridge Advanced proficiency in test automation tools, such as Selenium Webdriver , Appium or similar tools Advanced proficiency in Java and JavaScript testing frameworks, such as JUnit, TestNG, JEST, Jasmine or similar Expertise in test design, test creation, test execution and defect analysis/root cause investigation Advanced proficiency in multiple best practices such as Test Driven Development (TDD), behavioral-driven development (BDD), Continuous Integration (CI) and Continuous Delivery (CD) Extensive experience utilizing Docker containerization, ability to set-up and modify build and release tools such as, Jenkins and AWS elastic beanstalk. Extensive understanding of software engineering practices, philosophies and techniques Mentor others in following Agile/SCRUM techniques Ability to influence, lead and organize projects across multiple agile teams with a focus on results Strong technologist who can anticipate issues/opportunities and build solutions

"We at Smart Infrastructure , a trusted partner of Siemens Ltd. is one of the top tier global suppliers of products, systems, solutions, and services for the efficient, reliable, and intelligent transmission and distribution of electrical power. We are also responsible for the development and extension of an efficient and reliable power infrastructure. JOIN US! WE MAKE REAL WHAT MATTERS. THIS IS YOUR ROLE" Job Title Technical Sales Support Professional Qualification BE with 10 Years Relevant Experience - Experience in Execution of Medium Voltage Panel Projects - Technical Knowledge of Medium Voltage Panels/Products (IPAN, IVAC, IVCB) - - Commissioning Experience of Breakers - Knowledge of Procurement & SAP About The Role : Execute Customer orders, Projects, in line with delivery time schedules, Planned cost, Mitigate risks, Process claims, Profitability improvements - Sincerely following concepts of Project management and work procedures for compliance with quality systems and statutory requirements in order to ensure adherence to contractual commitments and achieve planned performance parameters to customers. - Engaging with key customers regularly and developing partnerships with them, taking note of customer concerns and initiating corrective action to play active role in building companys image in order to support business growth and ensure customer satisfaction. - Owning accountability for Revenue, Delivery Reliability and Ensuring appropriate order flow with compliance to organizational policies and in collaboration with all stake holders including customers. - Build and nurture relationship with Customers/Team/CFT/vendors and internal partners, meet key customers regularly and develop partnerships with them, take note of customer concerns and initiate corrective action, play active role in building companys image in order to support business growth and ensure Customer satisfaction. "WEVE GOT QUITE A LOT TO OFFER, HOW ABOUT YOU? Were Siemens. A collection of over 379,000 minds building the future, one day at a time in over 200 countries. We're dedicated to equality, and we encourage applications that reflect the diversity of the communities we work in. All employment decisions at Siemens are based on qualifications, merit and business need. Bring your curiosity and creativity and help us shape tomorrow"

Test Engineer (Automation) Who we are? Brightly, a Siemens company, is the global leader in intelligent asset management solutions. Brightly enables organizations to transform the performance of their assets with a sophisticated cloud-based platform that leverages more than 20 years of data to deliver predictive insights that help users through the key phases of the entire asset lifecycle. More than 12,000 clients of every size worldwide depend on Brightlys complete suite of intuitive software - including CMMS, EAM, Strategic Asset Management, IoT Remote Monitoring, Sustainability and Community Engagement. Paired with award-winning training, support and consulting services, Brightly helps light the way to a bright future with smarter assets and sustainable. About the job Brightly Software continues to grow and needs amazing engineers. This is an excellent fit for talented engineers who thrive in a fast-paced environment. New hires will work alongside our top-notch engineers and product team to design, implement, deliver and support our highly ambitious products and integrations. We care deeply about your passion and dedication to the craft of software. The Test Engineer (Automation) supports the application platforms in the Engineering department. The work managed is critical to overall program success, with aggressive timelines that are critical to the success of the company with direct impacts on our customers. This role builds and conveys deep SME. What youll be doing Strong inclination towards product quality Develop and maintain test scripts from provided functional and technical designs, functional test scripts, or ad hoc for bug fix testing. Must have experience in understanding the user requirements, developing test cases, automation scripts, performing testing, debugging the automation code, and providing comprehensive reports. Ability to multitask and stay organized in a dynamic work environment. Investigate defects for the root cause. Executes test cases, log defects and maintain other test documentation. Track defect to closure What you need Bachelors in computer science or related discipline; or equivalent work experience 2-5 years of experience Strong analytical and problem-solvin g skills. Good communication and partnership skills required Bonus Points Experience with Appium Exposure to public cloud platform Certifications like ISQTB, Java, javascript etc The Brightly culture Service. Ingenuity. Integrity. Together. These values are core to who we are and help us make the best decisions, manage change, and provide the foundations for our future. These guiding principles help us innovate, flourish and make a real impact in the businesses and communities we help to thrive. We are committed to the great experiences that nurture our employees and the people we serve while protecting the environments in which we live Together we are Brightly #brightly ...Less

Senior Test Engineer (BI Report Tester) Who we are? Brightly, a Siemens company, is the global leader in intelligent asset management solutions. Brightly enables organizations to transform the performance of their assets with a sophisticated cloud-based platform that leverages more than 20 years of data to deliver predictive insights that help users through the key phases of the entire asset lifecycle. More than 12,000 clients of every size worldwide depend on Brightly"™s complete suite of intuitive software - including CMMS, EAM, Strategic Asset Management, IoT Remote Monitoring, Sustainability and Community Engagement. Paired with award-winning training, support and consulting services, Brightly helps light the way to a bright future with smarter assets and sustainable. About the job Brightly Software continues to grow and needs amazing engineers. This is an excellent fit for talented engineers who thrive in a fast-paced environment. New hires will work alongside our top-notch engineers and product team to design, implement, deliver and support our highly ambitious products and integrations. We care deeply about your passion and dedication to the craft of software. The BI Report Tester is responsible for ensuring the accuracy, reliability, and performance of business intelligence reports. This role involves testing BI reports, identifying and resolving issues, and collaborating with stakeholders. What you"™ll be doing Strong inclination towards product quality Verify data accuracy and consistency across various BI reports and dashboards Work closely with BI developers, business analysts, and stakeholders Use complex SQL queries to validate data and perform data analysis Validate data extraction, t ransformation, and loading processes to ensure data integrity and quality Perform data validation and data comparison between source and target systems. Develop and maintain automated test scripts for regression testing Maintain and update test documentation and reports Ability to multitask and stay organized in a dynamic work environment Investigate defects for the root cause & track defect to closure Executes test cases, log defects and maintain other test documentation What you need Bachelor"™s in computer science or related discipline; or equivalent work experience 5-8 years of hands-on experience in BI report testing, data validation, and quality assurance Strong analytical and problem-solvin g skills Well-versed with intricate SQL queries and cross-referenc ing diverse data sources Hands on knowledge of BI tools (e.g., Power BI, Tableau) Experience with test automation tools. Good communication and partnership skills required Willingness to learn and adapt to new tools and technologies. Bonus Points Experience with ETL processes and data warehousing The Brightly culture Service. Ingenuity. Integrity. Together. These values are core to who we are and help us make the best decisions, manage change, and provide the foundations for our future. These guiding principles help us innovate, flourish and make a real impact in the businesses and communities we help to thrive. We are committed to the great experiences that nurture our employees and the people we serve while protecting the environments in which we live Together we are Brightly #brightly

Who We Are Applied Materials is the global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips the brains of devices we use every day. As the foundation of the global electronics industry, Applied enables the exciting technologies that literally connect our world like AI and IoT. If you want to work beyond the cutting-edge, continuously pushing the boundaries ofscience and engineering to make possiblethe next generations of technology, join us to Make Possible a Better Future. What We Offer Location: Bangalore,IND At Applied, we prioritize the well-being of you and your family and encourage you to bring your best self to work. Your happiness, health, and resiliency are at the core of our benefits and wellness programs. Our robust total rewards package makes it easier to take care of your whole self and your whole family. We're committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our . You'll also benefit from a supportive work culture that encourages you to learn, develop and grow your career as you take on challenges and drive innovative solutions for our customers.We empower our team to push the boundaries of what is possible"while learning every day in a supportive leading global company. Visit our Careers website to learn more about careers at Applied. MFG Engineer is responsible for the development and management of the Engineering Change Request process for assigned groups and/or product families or lines from documentation of initial problem statement through implementation and execution of the engineering change. Mediates problems across division lines to remove barriers preventing effective implementation of engineering changes. Ensures rapid and efficient processing of ECRs/ECOs, resulting in cost-effective change implementation. Joining Location ITPL, Bangalore (Onsite - 5 Days work from office) Work Timing 02:00 PM to 11:00 PM Education B.E/B.Tech (Mechanical/Manufacturing/Industrial) Experience - 5 to 8 Yrs Essential Duties and Responsibilities- Interfaces with other engineering functions to coordinate the release of product improvements and/or new products. Launches, releases, approves and implements or issues engineering change requests as required to support design engineering and Operations with new and existing products. Review ECOs for content completeness, Structure of Bill of Material, customer impact (internal and external), organizational impact, and functional product impact Estimates manufacturing costs, determines time standards and makes recommendations for tooling and process requirements. Uses DFx principles to reduce manufacturing and/or product costs, and improve delivered product quality. Gathers operational and test data and evaluates results; may takes corrective/continuous improvement actions. Determines root cause and corrective action analysis for issues that arise during assembly and/or test of systems; provides failure analysis report as required. Determines effect of ECRs/ECOs on products and processes; adequately ascertains who needs to be included in the evaluation, disposition, assignment, definition, approval and implementation of the ECO; routes ECOs. Coordinates with other impacted EC analysts; verifies that appropriate CIB (Change Implementation Board) members are included on the ECO based on Product Family, Product Line, Change Category, planner/buyer and product option tree, as applicable. Should be Capable of understating issue logged by different stakeholders pertaining to Engg drawing correctness, Design issues, manufacturing issues and make sure to address issues on time without delays Analyzes part structure to determine the scope / impact of product changes; conducts where-used searches. Trains / coaches ECO participants in their functional areas; advises ECO participants on possible solutions for ECO related problems, issues or situations; routinely mediates conflicts between ECO participants. Evaluates ECO process for continuous improvement opportunities; assists in KPI development, and document the process. Regularly participates in ECO PM's meetings. Participates in projects; may lead a ECO CIB project. Reviewing ECOs and recommending material related changes through the Change Control Board, identifying ECO impacted kits and assemblies and updating ECO notification summary comments to reflect current status. Knowledge:- Knowledge of ECR (Engineering Change Request)/Engineering Change Order (ECO) processes, forms, instructions, and policies Knowledge of ECR/ECO roles and responsibilities. Knowledge on PLM DB (Team Center Engineering, Wind chill), PDM(SAP) Working Knowledge of AutoCAD, UGNX is a must. In Depth Knowledge of supplier manufacturing processes and the ability to engage with suppliers to resolve issues. In Depth Knowledge of manufacturing methods and materials to include basic lean philosophy and principles. Knowledge of Cross Functional Team collaboration/Communication Skills and Abilities:- Demonstrated ability to write and track ECRs/ECOs. Working Knowledge on different Engineering change management software packages like, Team Center, SAP etc., Demonstrated computer skills to include MS Office, Lotus Notes, Visio and/or other software / systems necessary for the performance of the job Project management skills:- Time management skills. Effective negotiation skills. Effective presentation skills. Problem solving and conflict resolution skills. Additional Information Time Type: Full time Employee Type: Assignee / Regular Travel: Yes, 10% of the Time Relocation Eligible: Yes Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.

Skill required: Trust & Safety - Content management Designation: Quality Auditing Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years What would you do? Accenture is a trusted, innovative, comprehensive, and experienced partner to leading platform companies. The Trust and Safety offering within Accenture Operations helps keep the internet safe and helps platform companies accelerate, scale, and improve their businesses. You will be responsible for the quality assurance of Content Moderation whose role includes analyzing and reviewing user profiles, audio, videos, and text-based content and/or investigating, escalating and/or resolving issues that are reported by users or flagged by the system. Due to the nature of the role, the individual and you may be exposed to flashing lights or contrasting light and dark patterns.Content moderation is meaningful work that helps keep the internet safe. It may also be challenging, at times. In the context of this role, individuals may be directly or inadvertently exposed to potentially objectionable and sensitive content (e.g., graphic, violent, sexual, or egregious). Therefore, any role supporting content moderation needs strong resilience and coping skills. We care for the health and well-being of our people and provide the support and resources needed to perform their role responsibilities. Active participation in Accentures well-being support program, designed specifically for the Trust & Safety community, provides valuable skills to promote individual and collective well-being. What are we looking for? Content Moderation Guidelines:In-depth understanding of content moderation guidelines and policies specific to the platform or industry. Digital Literacy:Familiarity with various types of online content, including text, images, videos, and audio. Attention to Detail:Keen eye for identifying inappropriate, offensive, or harmful content. Policy Interpretation:Ability to interpret and apply content moderation policies consistently and accurately. Decision Making:Skill in making well-informed and consistent content approval or rejection decisions. Risk Assessment:Capability to assess the potential risks associated with various types of content. Data Analysis:Basic data analysis skills to identify trends, patterns, and areas of improvement. Communication Skills:Excellent verbal and written communication skills to deliver engaging refresher sessions. Active listening skills to understand reviewer questions and concerns. Engage in client discussion for process improvement sessions. Quality Assurance:Knowledge of quality assurance processes and best practices for maintaining content standards. Proficient in MS Excel/PPT/Word and/or Google Sheets/Docs/Slides with advanced skills in creating reports. Data analysis skills to interpret quality metrics and make data-driven improvements. Conduct RCA, provide feedback, and manage coaching logs. Cultural Sensitivity and Resilience:Awareness of and respect for diverse cultures, backgrounds, and perspectives in training delivery. Strong coping, emotional resilience, and stress-management skills. Ability to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policies. Roles and Responsibilities: Assess the quality of analysts on the project. Meet volume and quality targets for all quality assurance audits. Develop and maintain knowledge of client and their business needs processes. Develop and maintain an understanding of client Service Level Agreements and the department s key performance requirements. Develop and maintain product, industry, and business and professional skills by participating in on-the-job and classroom training. Participate in process calibration sessions with clients and cross-vendor. Take accountability for effectively handling escalations. Identify root causes for business-related issues and recommend solutions to improve overall client satisfaction. Assist with monitoring and tracking incidents to ensure timely resolution. Deliver individual and group feedback, provide coaching sessions, motivating, and encouraging analysts to improve performance. Qualifications Any Graduation

Skill required: Order to Cash - Collections Processing Designation: Order to Cash Operations Associate Qualifications: BCom Years of Experience: 1 to 3 years Language - Ability: English - Expert What would you do? Review and analyze deductions taken by customers to identify discrepancies.Investigate the reasons behind deductions, such as pricing errors, shipment issues, or promotional allowances.Maintain detailed records of all deductions and resolutions.Gather necessary documentation to support claims and disputes.Liaise with internal departments (e.g., sales, customer service, and finance) to gather information and resolve issues.Communicate effectively with customers regarding deduction disputes and resolutions.Prepare regular reports on deduction trends, root causes, and resolutions for management review.Track and report on the financial impact of deductions on revenue.Follow up on unresolved deductions to ensure timely resolution.Identify opportunities for process improvements to reduce the occurrence of deductions.Collaborate with cross-functional teams to implement best practices.Ensure that all deductions are processed in compliance with company policies and accounting standards.Analyze data to identify trends in deductions, helping to develop strategies to minimize them. What are we looking for? Adaptable and flexible Ability to perform under pressure Problem-solving skills Ability to work well in a team Strong analytical skills Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your expected interactions are within your own team and direct supervisor You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments The decisions that you make would impact your own work You will be an individual contributor as a part of a team, with a predetermined, focused scope of work Please note that this role may require you to work in rotational shifts Qualifications BCom

Skill required: Trust & Safety - Content management Designation: Quality Auditing Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years What would you do? Accenture is a trusted, innovative, comprehensive, and experienced partner to leading platform companies. The Trust and Safety offering within Accenture Operations helps keep the internet safe and helps platform companies accelerate, scale, and improve their businesses. You will be responsible for the quality assurance of Content Moderation whose role includes analyzing and reviewing user profiles, audio, videos, and text-based content and/or investigating, escalating and/or resolving issues that are reported by users or flagged by the system. Due to the nature of the role, the individual and you may be exposed to flashing lights or contrasting light and dark patterns.Content moderation is meaningful work that helps keep the internet safe. It may also be challenging, at times. In the context of this role, individuals may be directly or inadvertently exposed to potentially objectionable and sensitive content (e.g., graphic, violent, sexual, or egregious). Therefore, any role supporting content moderation needs strong resilience and coping skills. We care for the health and well-being of our people and provide the support and resources needed to perform their role responsibilities. Active participation in Accentures well-being support program, designed specifically for the Trust & Safety community, provides valuable skills to promote individual and collective well-being. What are we looking for? Content Moderation Guidelines:In-depth understanding of content moderation guidelines and policies specific to the platform or industry. Digital Literacy:Familiarity with various types of online content, including text, images, videos, and audio. Attention to Detail:Keen eye for identifying inappropriate, offensive, or harmful content. Policy Interpretation:Ability to interpret and apply content moderation policies consistently and accurately. Decision Making:Skill in making well-informed and consistent content approval or rejection decisions. Risk Assessment:Capability to assess the potential risks associated with various types of content. Data Analysis:Basic data analysis skills to identify trends, patterns, and areas of improvement. Communication Skills:Excellent verbal and written communication skills to deliver engaging refresher sessions. Active listening skills to understand reviewer questions and concerns. Engage in client discussion for process improvement sessions. Quality Assurance:Knowledge of quality assurance processes and best practices for maintaining content standards. Proficient in MS Excel/PPT/Word and/or Google Sheets/Docs/Slides with advanced skills in creating reports. Data analysis skills to interpret quality metrics and make data-driven improvements. Conduct RCA, provide feedback, and manage coaching logs Cultural Sensitivity and Resilience:Awareness of and respect for diverse cultures, backgrounds, and perspectives in training delivery. Strong coping, emotional resilience, and stress-management skills. Ability to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policies. Roles and Responsibilities: Assess the quality of analysts on the project. Meet volume and quality targets for all quality assurance audits. Develop and maintain knowledge of client and their business needs processes. Develop and maintain an understanding of client Service Level Agreements and the department s key performance requirements. Develop and maintain product, industry, and business and professional skills by participating in on-the-job and classroom training. Participate in process calibration sessions with clients and cross-vendor. Take accountability for effectively handling escalations. Identify root causes for business-related issues and recommend solutions to improve overall client satisfaction. Assist with monitoring and tracking incidents to ensure timely resolution. Deliver individual and group feedback, provide coaching sessions, motivating, and encouraging analysts to improve performance. Qualifications Any Graduation

remote typeOn-site locationsBengaluru, KA time typeFull time posted onPosted 2 Days Ago job requisition idREQ416597 100% uptime for all the facilities and utility machineries, also responsible for operation of utilities 24x7. Should have good documentation skills. Responsible for operation and adjustment of equipment per facilities requirement. Frequently training and guiding operators and workers on maintenance related activities. Daily tracking and monitoring of equipment performance. Responsible for preparation and updating equipment master list as and when required. Preparation of maintenance calendar for the equipment based on the manufacturer recommendations. Preparation of SOP and Work instructions as per the OEM requirements. Performing planned and unplanned maintenance for the equipment by coordinating with respective users. Maintaining PM, AMC and other maintenance related records for the equipment. Coordination with the external vendors for the OEM dependent activities (AMC). Preparation and maintenance of the critical spares for the machineries as per the OEM recommendations. Verification and maintenance of water generation and storage systems. Quick problem solving and finding root cause for the problems. Reducing MTTR and MTBF for the machineries. Finding root cause and implementing the CAPA for the failures. Ensuring safety, adherence to the procedures and policy. Supporting for the cross functional team. Monitoring technicians performance and providing guidance as and when required. Daily reporting to respective manager. Should have knowledge on GMP. Responsible for Energy conservation, validating and implementing suggestions. Reporting unsafe act and conditions to reduce the incident in the workplace. Kaizen and 5S Skills: Strong knowledge in Operation and maintenance of the utility and facility equipment. Ability to guide the team as and when required. Good communication skills and agile. Should have strong knowledge in electrical machineries like MAU(AHU),Pumps, Chiller ,Cooling tower, vacuum pump, Heat exchangers, VRF, Compressor, plumbing system. Qualification: Diploma / BE mechanical engineer with 3-6 years of experience in manufacturing /process industries. Location On-site Bengaluru, KA Scheduled Weekly Hours: 48. Jones Lang LaSalle (JLL) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process including the online application and/or overall selection process you may contact us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our page > I want to work for JLL.

QA Required Excellent Communication with Analytical Skills Min 1 Year exp as Quality Analyst role in an International BPO Salary up-to 4.5 LPA Shift-:24*7 Immediate Joiners Only Location-:Gurgaon Call@9205503253 / 9953262467 Required Candidate profile Exp on QC Tools is mandatory Should be well versed with Reporting and coaching Exp of CSAT Scrubbing or RCA Projects Exp should be in International BPO Cabs during Odd hours Graduation Mandatory

Basic Section No. Of Position 1 Grade ST Level Assistant Engineer Organisational BUSINESS Metals BUSINESS_UNIT-1 Copper Manufacturing Dahej BUSINESS_UNIT-2 Copper Manufacturing Vadodara BUSINESS_UNIT-3 Copper Manufacturing Vadodara DEPARTMENT-1 Unit F&C Country India State Gujarat Worksite Waghodia, Vadodara Industry Manufacturing Function Finance & Accounts Skills Skill Tax Budget Minimum Qualification Bachelor Of Commerce Master Of Commerce CERTIFICATION No data available About The Role Key Result Areas/Accountabilities Supporting Actions Financial accounting Timely closure of financial statement as per IND AS. Monthly/Quarterly/Annually Understand accounting impact of any new financial transactions and monitor for correct implementation Scrutinize accounting transactions at regular intervals and take corrective actions Raw Material, CAPEX Accounting and Cash Flow Management Actively participation in working capital management MIS and costing Preparation of Financial MIS for Monthly/Quarterly review Actively participation in COP calculation Financial compliance Ensure compliance with Internal Financial Control (IFC) Ensure compliance with process controls in all financial processes of accounting for statutory audits; liaise with auditors for action planning and closure on audit observations if any Develop and implement new systems to align processes as per the changing internal as well as external scenario and statutes Management of Receivables, Payables and Inventory Ensure reconciliation of vendor and customer accounts in a timely manner

Job responsibilities Perform root cause analysis (RCA) on major impacting incidents, as well as standard incidents with potential for impact, ensuring root cause and tactical/strategic actions are identified. Coordinate, convene, and facilitate major problem review meetings across the North America region, and other regions where needed. Proactively analyze and define problem areas, developing strategic efforts across all levels of priority/severity. Apply RCA lessons learned across the technology environment. Partner with business resources and develop actions to eliminate recurrence on business-owned incidents. Collaborate with subject matter experts to refine operating processes and procedures to deliver and restore service more efficiently. Ensure the problem records are accurate and progress through the Problem Management process in a timely and prioritized fashion. Manage and maintain information in the ServiceNow tool and other artifacts as necessary. Own and run various Stability and Service Level Improvement programs for applications/services as well as other initiatives in an agile approach. Drive continuous improvement initiatives and implement best practices in Problem Management. Required qualifications, capabilities, and skills 5+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services Experience managing Root Cause Analysis (RCA) in a system of record such as Service Now. Proficient in pattern recognition and data correlation, with strong analytical and problem-solving skills. Advanced Excel knowledge with the ability to dissect large data files, utilizing formulas, minor scripting, and filtering. Ability to navigate, interface, and work with multiple teams across regional boundaries and communication channels, demonstrating command and control. Ability to influence and lead technical conversations with various application support groups that include technical leaders, IT professionals, developers, and architects. Continuously track progress to ensure deliverables within prescribed timelines until full problem closure. Cross-technology background in disciplines such as Cloud Engineering, Networking, Site Reliability Engineering, or Technology Support. Understanding of observability and monitoring tools and techniques. Excellent communication, technical writing, presentation, and relationship management skills.

Skill required: Customer Operations - Non Voice - Service Desk Non-Voice Support Designation: Customer Service Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years What would you do? The SME is the go to person for process concerns, issues and inquiries. He is also focus on performing voice works and ensure that he is always updated. Communicate process updates to team membersCustomer Operations - Voice - Help desk role - ticket resolution/Chat supportRecording, diagnosing, troubleshooting, resolving or assigning incidents and service requests based on defined scope of support. Manage unplanned interruptions to restore normal service operations as quickly as possible for non-voice interactions like email, web and chat. What are we looking for? Special Projects assigned by Manager/TL Participate in brainstorming sessions to improve customer satisfaction, agent processes and agent effectiveness Cyclical work shift including work hours at night. Overtime and On-Call required Roles and Responsibilities: Receives and logs internal and/or external customer problem/request/issue and ensures proper documentation Performs customer request/problem identification and follows defined procedures to resolve correctly. Documents troubleshooting efforts and customer information in data capture tool and when required, transfers call or promptly notifies responsible party for resolution Performs incident notification and escalation to ensure problems/requests/issues are communicated effectively and receive proper management attention Develops and maintains knowledge of customer and customer specific business environment Develops and maintains product knowledge, industry knowledge, and business and professional skills by participating in on-the-job training and classroom training Shares information required for the team to be successful Demonstrates understanding of the customer's business needs or market and maintains high customer satisfaction ratings Develops and maintains knowledge of processes, incident management and knowledge management tools, client information systems, and service desk procedures Seeks opportunities to improve knowledge, skills, and performance by reviewing knowledge base content, practicing skills and being receptive to coaching and constructive feedback May promote client products and services by suggesting additional or alternative products to meet customer's needs May perform follow up on incidents with customer to ensure customer satisfaction May act as the primary knowledge resource for a product/service and use this knowledge to raise process and/or procedure improvement opportunities to supervisor/team lead May identify root causes for customer dissatisfaction and recommend solutions to improve overall customer satisfaction May take accountability for effectively handling senior level escalations or customer complaints received via various sources May assist with monitoring and tracking incidents to ensure resolution occurs within the customer Service Level Agreement May complete and resolve non-call customer contact requests received by mail, web or email May complete outbound customer contacts to resolve customer issues or recommend products or services, e.g., request bill payment, follow up on customer issues May deliver new hire training and refresher training, make recommendations for changes and enhancements to existing training content, and assist in design and creation of relevant training material Qualifications Any Graduation

Direct Walk-In Opportunity for Support Analyst at Tata Consultancy Services Pune on Sunday 6th April 2025 Note: Candidates with relevant experience can directly attend the interview. Please go through the norms below before you attend. Job Role: Process Expert Process: SQL & UNIX Support Analyst Walk in Drive Date: Sunday, 6th April 2025. Location: Tata Consultancy Services Ltd, Phase 3, Gate no 1, Tikona Building, S3, Maan road, Sahyadri Park, Plot No. 2 & 3, Rajiv Gandhi Infotech Park, Hinjawadi, Pune, Maharashtra 411057 Timing: 09:00 AM - 01:00 PM Candidate to Carry: Updated CV, Photocopy of Aadhaar and EPFO service history, All education /employment documents. Job Requirement: Any full-time graduate (10+2+3). Willingness to work in Night Shifts. Good Communication Skills Written and Oral. Mode of Salary credit should be through bank from all the employers (No Cash in hand) All educational and employment documents are mandatory to have. Skill Requirement: Strong in SQL and Unix Providing bug analysis, troubleshooting and resolving problems. Building SQL queries for data analysis and generating reports to clients. Controlling quality of data and provide remedial actions. PFB the norms to be followed during the Interview process. We will not be responsible for any loss of original certificates viz, (X / XII / Graduation, PG, any other certificates etc.). It is the sole responsibility of the candidates. Two / four-wheelers can be parked in the parking area. Candidates must wait in the lounge. Water dispensers are available. Rest rooms are located near the wash area of the cafeteria. " TCS does not charge any fee at any stage of the recruitment & selection process. TCS has not authorized any person/agency/partner to collect any fee for recruitment from candidates. If you notice the above, please bring it to our attention immediately. *** Kindly share this information with your friends and bring them along with you ****

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Cloud Contact Center Implementation Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education CCNA CCNP certification Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. You will play a crucial role in ensuring the smooth functioning of the applications and resolving any technical issues that may arise. Roles & Responsibilities:looking for a voice engineer Expected to perform independently and become an SME. Required active participation/contribution in team discussions. Contribute in providing solutions to work related problems. Collaborate with cross-functional teams to troubleshoot and resolve application issues. Monitor and maintain the performance of applications, ensuring high availability and reliability. Investigate and diagnose incidents, identifying root causes and implementing appropriate solutions. Provide technical support to end-users, addressing their queries and resolving any issues. Document and maintain knowledge base articles for troubleshooting and issue resolution. Stay updated with the latest industry trends and technologies to enhance application support services. Professional & Technical Skills: Must To Have Skills:Proficiency in Cloud Contact Center Implementation. Good To Have Skills:Experience with Cloud Network Operations. Strong understanding of cloud-based contact center technologies and their implementation. Experience in troubleshooting and resolving technical issues related to contact center applications. Knowledge of cloud computing platforms and their integration with contact center solutions. Familiarity with telephony systems, IVR, ACD, and CTI technologies. Excellent problem-solving and analytical skills. Effective communication and interpersonal skills. Additional Information: The candidate should have a minimum of 3 years of experience in Cloud Contact Center Implementation. This position is based at our Bengaluru office. A 15 years full-time education with CCNA CCNP certification is required. Qualifications 15 years full time education CCNA CCNP certification

Skill required: Trust & Safety - Content management Designation: Quality Auditing Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years What would you do? Accenture is a trusted, innovative, comprehensive, and experienced partner to leading platform companies. The Trust and Safety offering within Accenture Operations helps keep the internet safe and helps platform companies accelerate, scale, and improve their businesses. You will be responsible for the quality assurance of Content Moderation whose role includes analyzing and reviewing user profiles, audio, videos, and text-based content and/or investigating, escalating and/or resolving issues that are reported by users or flagged by the system. Due to the nature of the role, the individual and you may be exposed to flashing lights or contrasting light and dark patterns.Content moderation is meaningful work that helps keep the internet safe. It may also be challenging, at times. In the context of this role, individuals may be directly or inadvertently exposed to potentially objectionable and sensitive content (e.g., graphic, violent, sexual, or egregious). Therefore, any role supporting content moderation needs strong resilience and coping skills. We care for the health and well-being of our people and provide the support and resources needed to perform their role responsibilities. Active participation in Accentures well-being support program, designed specifically for the Trust & Safety community, provides valuable skills to promote individual and collective well-being. What are we looking for? Content Moderation Guidelines:In-depth understanding of content moderation guidelines and policies specific to the platform or industry. Digital Literacy:Familiarity with various types of online content, including text, images, videos, and audio. Attention to Detail:Keen eye for identifying inappropriate, offensive, or harmful content. Policy Interpretation:Ability to interpret and apply content moderation policies consistently and accurately. Decision Making:Skill in making well-informed and consistent content approval or rejection decisions. Risk Assessment:Capability to assess the potential risks associated with various types of content. Data Analysis:Basic data analysis skills to identify trends, patterns, and areas of improvement. Communication Skills:Excellent verbal and written communication skills to deliver engaging refresher sessions. Active listening skills to understand reviewer questions and concerns. Engage in client discussion for process improvement sessions. Quality Assurance:Knowledge of quality assurance processes and best practices for maintaining content standards. Proficient in MS Excel/PPT/Word and/or Google Sheets/Docs/Slides with advanced skills in creating reports. Data analysis skills to interpret quality metrics and make data-driven improvements. Conduct RCA, provide feedback, and manage coaching logs Cultural Sensitivity and Resilience:Awareness of and respect for diverse cultures, backgrounds, and perspectives in training delivery. Strong coping, emotional resilience, and stress-management skills. Ability to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policies. Roles and Responsibilities: Assess the quality of analysts on the project. Meet volume and quality targets for all quality assurance audits. Develop and maintain knowledge of client and their business needs processes. Develop and maintain an understanding of client Service Level Agreements and the department s key performance requirements. Develop and maintain product, industry, and business and professional skills by participating in on-the-job and classroom training. Participate in process calibration sessions with clients and cross-vendor. Take accountability for effectively handling escalations. Identify root causes for business-related issues and recommend solutions to improve overall client satisfaction. Assist with monitoring and tracking incidents to ensure timely resolution. Deliver individual and group feedback, provide coaching sessions, motivating, and encouraging analysts to improve performance. Qualifications Any Graduation