489 Root Cause Jobs - Page 3

GENERAL DUTIES & RESPONSIBILITIES Provides customer support by phone, email or instant message to consumers. Serves as primary contact for inbound customer issues. Escalates more technical product-related issues to proper Product Support department. Processes a high volume of consumer inquiries of FIS products and services and resolves a targeted percentage of those inquiries. Troubleshoots customer problems, identifies root cause of problem and uses tool and resources appropriately to determine how to resolve customer problems. When unable to resolve problems in a reasonable amount of time, will escalate to appropriate resource. Follows up on escalated issues with coaching and mentoring to ...

Responsible for driving and monitoring a 24x7 customer facing team providing L1, L2 & L3 technical support in Cloud & security domain with the objective of providing timely resolution to technical issues faced by customer & ensuring a good post-sales support experience to the customer. This is a tactical role which has a significant mid-term impact on business units overall results. Responsibilities Monitor and review resolution of customer issues by customer service operations team, analyse productivity and escalation of issues. Incident management - assign incident manager for critical/escalated faults, manage all customer communication, work with internal stakeholders to ensure timely fau...

Day-to-day operations of the Tri-Plating & Nickle Chrome process Exp of line parameters such as temperature, voltage, chemical concentration, and plating time Conduct basic quality checks (coating thickness, adhesion, appearance, etc.)as per SOPs Required Candidate profile Understanding of electroplating processes (preferably Tri-Plating: Copper-Nickel-Chrome) Knowledge of chemical handling and safety protocols Root cause analysis (RCA) and CAPA for plating defects

RARR Technologies is looking for Support Engineer to join our dynamic team and embark on a rewarding career journey. Responding to customer inquiries and resolving technical issues via phone, email, or chatConducting diagnostic tests to identify the root cause of customer issuesProviding technical guidance to customers and walking them through solutions to resolve their problemsCollaborating with development teams to escalate and resolve complex technical issuesMaintaining accurate records of customer interactions and issue resolutions in a CRM systemParticipating in the development and delivery of customer training and support materialsCommunicating with customers and internal stakeholders ...

rakibe dynamics opc is looking for Support Engineer to join our dynamic team and embark on a rewarding career journey. Responding to customer inquiries and resolving technical issues via phone, email, or chatConducting diagnostic tests to identify the root cause of customer issuesProviding technical guidance to customers and walking them through solutions to resolve their problemsCollaborating with development teams to escalate and resolve complex technical issuesMaintaining accurate records of customer interactions and issue resolutions in a CRM systemParticipating in the development and delivery of customer training and support materialsCommunicating with customers and internal stakeholder...

We are looking for a highly experienced and skilled Chief Engineer to join our team in the hospitality industry. The ideal candidate will have a strong background in engineering and management, with excellent leadership skills. Roles and Responsibility Oversee the maintenance and repair of hotel equipment and facilities. Manage and supervise a team of engineers and technicians to ensure efficient operations. Coordinate with other departments to resolve technical issues and improve overall performance. Develop and implement maintenance schedules and procedures to minimize downtime. Conduct regular inspections to identify potential problems and implement corrective actions. Ensure compliance w...

About the Team Youll be part of the Analytics Team at Meesho. We are trying to revolutionize the way our consumers shop online by experimenting with a video based shopping format. About the Role As a Lead Business Analyst, you will work on improving the reporting tools, methods, and processes of the team you are assigned to. You will also create and deliver weekly, monthly and quarterly metrics critical for tracking and managing the business. You will manage numerous requests concurrently and strategically, prioritising them when necessary. You will actively engage with internal partners throughout the organisation to meet and exceed customer service levels and transport-related KPIs. You wi...

About the Team As Business Analysts, its on us to dive into data and derive insights from it. These then become actionable solutions in the form of changes, improvements, upgrades and new features. As a Business Analyst at Meesho, you will play a crucial role in identifying, improving, and developing technology solutions that drive our strategic goals. This is a tremendous opportunity to learn about high-priority initiatives and collaborate with colleagues throughout the firm and across teams. We work at the intersection of business and technology, continuously developing our leadership, management and communication skills in the process. The exact team you will be working with will be decid...

Responsible for driving and monitoring a 24x7 customer facing team providing L1, L2 & L3 technical support in Network/SDWAN/Cloud & security/Unified Collaboration/Mobility & IoT/other domains with the objective of providing timely resolution to technical issues faced by customer & ensuring a good post-sales support experience to the customer. This is a tactical role which has a significant mid-term impact on business unit s overall results. Responsibilities Monitor and review resolution of customer issues by customer service operations team, analyse productivity and escalation of issues. Incident management - assign incident manager for critical/escalated faults, manage all customer communic...

Responsible for driving and monitoring a 24x7 customer facing team providing L1, L2 & L3 technical support in Cloud & security domain with the objective of providing timely resolution to technical issues faced by customer & ensuring a good post-sales support experience to the customer. This is a tactical role which has a significant mid-term impact on business units overall results. Responsibilities Monitor and review resolution of customer issues by customer service operations team, analyse productivity and escalation of issues. Incident management - assign incident manager for critical/escalated faults, manage all customer communication, work with internal stakeholders to ensure timely fau...

Project description We are passionate about transforming lives through cutting-edge technology, enriching industries, communities, and the world. Our mission is to create exceptional products that drive next-generation computing experiences, serving as the foundation for data centers, artificial intelligence, PCs, gaming, and embedded systems. At the core of our mission lies a culture of innovation. We challenge boundaries to solve some of the world's most critical problems. We are committed to execution excellence, fostering a culture of openness, humility, collaboration, and inclusivity, valuing diverse perspectives along the way. Responsibilities Contribute to the design, development, and...

Hello Talented Techie! We know that the only way a business thrive is if our people are growing. Thats why we always put our people first. Our global, diverse team would be happy to support you and challenge you to grow in new ways. Who knows where our shared journey will take you? We are looking for Software Developer ! Youll make a difference by Responsible for technical support of SINUMERIK 840DSL devices Troubleshoot customer problems & provide timely feedback & support. Understands field/customer issues, debug, perform in-depth analysis, identify the root cause. Make sure all required tests are executed on identified versions and platforms. Perform Risk Based Testing and test case optim...

About The Role Skill required: Partner Onboarding & Enablement - Oral Communications Designation: Sales Operations Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years What would you do? Transforming sales to become a future-ready and digital B2B revenue engine.The team helps assess, design, build and implement best practices on process, organization, and technology to create, execute, and run a collaborative sales and support roles.Ability to verbally engage in a concise manner with stakeholders to share opinions or information to convey meaning, construct shared understanding, or promote action. What are we looking for? "Proven experience in sales operations within a BP...

About The Role Skill required: Partner Onboarding & Enablement - Oral Communications Designation: Sales Operations Analyst Qualifications: Any Graduation Years of Experience: 3- 5 years What would you do? ransforming sales to become a future-ready and digital B2B revenue engine.The team helps assess, design, build and implement best practices on process, organization, and technology to create, execute, and run a collaborative sales and support roles.Ability to verbally engage in a concise manner with stakeholders to share opinions or information to convey meaning, construct shared understanding, or promote action. What are we looking for? Proven experience in sales operations within a BPO en...

About The Role Skill required: Partner Onboarding & Enablement - Oral Communications Designation: Sales Operations Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years What would you do? Transforming sales to become a future-ready and digital B2B revenue engine.The team helps assess, design, build and implement best practices on process, organization, and technology to create, execute, and run a collaborative sales and support roles.Ability to verbally engage in a concise manner with stakeholders to share opinions or information to convey meaning, construct shared understanding, or promote action. What are we looking for? "Proven experience in sales operations with...

About The Role Skill required: Trust & Safety - Content management Designation: Quality Auditing Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years Language - Ability: Nepali - Expert What would you do? Accenture is a trusted, innovative, comprehensive, and experienced partner to leading platform companies. The Trust and Safety offering within Accenture Operations helps keep the internet safe and helps platform companies accelerate, scale, and improve their businesses. You will be responsible for the quality assurance of Content Moderation whose role includes analyzing and reviewing user profiles, audio, videos, and text-based content and/or investigating, escalating an...

Summary As a Cyber Security Engineer at GE Vernova Grid Solutions, you will play a crucial role in designing, implementing, and optimizing the cybersecurity requirement for EHV/HV substations (AIS/GIS/HVDC/FACTS/STATCOM/Onshore/Offshore/Renewable/etc.,) considering the safety/quality/Cost/time delivery criteria. In this role, you will be reporting directly to project and designated line manager, while as well indirectly reporting technically to the OT Engineering Cybersecurity Leader. The successful candidate will be part of a highly motivated and dynamic team of engineers working on the development of renewables project worldwide. The development of such projects is technically challenging ...

Who we are Build a brighter future while learning and growing with a Siemens company at the intersection of technology, community and sustainability. Our global team of innovators is always looking to create meaningful solutions to some of the toughest challenges facing our world. Find out how far your passion can take you." About the job Brightly Software continues to grow and needs amazing engineers. This is an excellent fit for talented engineers who thrive in a fast-paced environment. New hires will work alongside our top-notch engineers and product team to design, implement, deliver and support our highly ambitious products and integrations. We care deeply about your passion and dedicat...

As a Customer Support at Blackbaud, you will serve as a trusted advisor to our B2B clients, helping them maximize the value of our software solutions. You will troubleshoot complex technical issues, provide expert guidance on product functionality, and collaborate with cross-functional teams to ensure seamless delivery and support. Your work will directly impact organizations in the social good sector, empowering them to achieve their missions more effectively. You will support multiple enterprise-grade solutions, working closely with Engineering, Product Management, and Customer Success to resolve escalated issues, contribute to product readiness, and continuously improve the customer exper...

RBL Bank Ltd is looking for Support Engineer to join our dynamic team and embark on a rewarding career journey Responding to customer inquiries and resolving technical issues via phone, email, or chat Conducting diagnostic tests to identify the root cause of customer issues Providing technical guidance to customers and walking them through solutions to resolve their problems Collaborating with development teams to escalate and resolve complex technical issues Maintaining accurate records of customer interactions and issue resolutions in a CRM systemParticipating in the development and delivery of customer training and support materials Communicating with customers and internal stakeholders t...

Responsibilities: Design, develop, test, and implement customMaximoapplications, integrations, and workflows usingMaximo's APIs and scripting languages (e.g., Java, SQL, Jython). Develop and maintainMaximocustomizations, including application configuration, data migration, and report generation. Troubleshoot and resolveMaximoapplication issues, identifying root causes and implementing effective solutions. Participate in the full software development lifecycle (SDLC), including requirements gathering, design, development, testing, deployment, and maintenance. Collaborate effectively with cross-functional teams, including business users, analysts, and other developers. Adhere to established co...

Title and Summary Senior BizOps EngineerWho is Mastercard? At Mastercard technology, we work to connect and power an inclusive, digital economy that benefits everyone, everywhere, by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships, and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us t...

Responsibilities General Job Responsibilities Supply Chain Finance - Contract Administration Team: Facilitate and enable all procurement needs for Plants, Co-packers, and Distribution centers. The team is a critical link between Global Procurement and the Manufacturing Network. Production needs cannot be met unless contracts, vendors, and materials are linked to facilities. Creation and Management of all contracts for Package Materials, Ingredients across multi business units. Ensure sourcing options can meet aggressive timelines and deliver on budget product launches Ensuring all contracts are sourced. This data feeds supplier requirements based on Demand Planning. Complete all new material...

Overview The role of the HR Ops Sr Analyst is to serve as the resource for reviewing integration issues and understanding the underlying causes as data or defects that require break fixes. The role is responsible to triage and respond to critical issues received on tickets and/or reported by the global IT Ops team. The Integrations lead is responsible to evaluate the level of criticality of the issue, confirm business impacts and drive the resolution. The role is responsible to ensure that the effective and efficient response of tickets related to integration and making sure that the corresponding interactions with the PepsiCo IT ticketing systems are correctly managed. This role will be lea...

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : SAP BTP Build Process Automation Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. You will play a crucial role in ensuring the smooth functioning of the applications and providing support to en...