170 Root Cause Jobs - Page 2

For Engineering Executive What this job involves 1. Incident Management: Handle incidents/work orders for critical systems within SLA on a global scale through incident management software Ensure timely updates and follow ups within SLA. Ensure timely escalations and notification/communication reaches the stakeholders properly. Prepare Post incident report with detailed root cause for business affected incidents and share it to stakeholders Timely communication to stakeholders for the incidents nearing closure SLA Prepare and share open incident status to stakeholders n monthly basis 2. Facilities Helpdesk: Handle facilities service requests on a global scale through D365 /CFS tool Receiving and logging complaints containing complete details of the requests. Assign each request with appropriate service level hierarchy to determine the nature of issues, and to dispatch them to the appropriate department Follow up on the progress of each request by coordinating with respective assignees and monitoring their response time. Keep tabs on feedback and communicate with the requestor to ensure the closure of the task Prepare daily and weekly reports on call status, as well as monthly reports on recurring calls Assisting manager in conducting analyses is also within your scope. Prepare/contribute to the monthly management report for our clients. Working side-by-side with both engineering and facilities departments in handling our operational procedures. Collaborative mind-set 3. Remote Monitoring System: Remotely monitor the mail and voice alarms for critical systems Monitor the Iconics alarms/faults for remote locations Escalate potential alarms/faults to the stakeholders as per the SLA Record the alarms/faults on shift basis Compile the alarms/faults record and share it to the stakeholders on monthly basis 4. Work Permits: Prepare and share the weekday/weekend work report as per the SLA timelines Record the permit status communication Prepare and share the weekday/weekend end of work report as per the SLA timelines Compile all weekday and weekends report on monthly basis and share it to the stakeholders 5. Reports: Prepare duty logs and sharing it to internal team at end of shift Prepare histogram and share it to internal team and clients on weekly basis Prepare daily reports on Iconics alarms/faults and share it to stakeholders on daily basis Prepare weekly incident report and share it managers on weekly basis Prepare monthly management reports and share it to stakeholders on monthly basis Prepare adhoc reports and share it to the stakeholder. Putting best practices in place, Teamwork should also be one of your strongest points, as youll work with a team to ensure that all performance targets set out in the KRA are being met. Sound like you To apply, you need to be: Technical hands Knowledge and penchant for using technology tools in delivering day-to-day tasks Excellent Organization, Time Management & prioritizing skills Attention to detail Good communicator: Do you have a fluent of spoken and written English language Can you communicate your colleagues, clients and vendors If you said yes to these, bring your ambition and explore our world of possibility. Collaborative mind set: We believe that collaboration plays a central role in achieving success, Demonstrate flexibility in working with a team, you must possess a customer-centric focus and superior organizational skills to manage daily activities effectively

Role & responsibilities (a) To drive business unit reliability program following the DP World Reliability Framework five pillars in line with group policy and procedures. To identify opportunities to improve equipment reliability and to implement those changes through failure analysis, data collection, and identification of changes to maintenance, operations, purchasing, and design practices. (b) Provide support to Business Unit, to continuously improve Terminal/CFS activities and make them more efficient, cost effective and customer-centric by successful implementation of lean problem-solving capabilities, process standardization, improvement initiatives, including the development of new ways to collaborate more effectively and efficiently Key responsibilities 1. Preventive Maintenance Planning Develop and implement preventive and predictive maintenance schedules for critical equipment to minimize unplanned downtime and increase system reliability. 2. Data Analysis and Performance Monitoring Monitor and analyze equipment performance data, utilizing tools such as vibration analysis, thermography, and other diagnostic methods. Track key performance indicators (KPIs) to assess the efficiency, reliability, and performance of equipment and systems. Make recommendations and ensure alignment of reliability strategies in order to maintain asset related maintenance Work Management Spares part management Maintenance and repair cost optimization 3. Root Cause Analysis and Troubleshooting Lead root cause analysis (RCA) investigations for equipment failures, identifying underlying issues and recommending corrective actions. Review quality of RCA and coach the team. Troubleshoot complex mechanical and electrical systems to restore equipment to optimal working conditions quickly. Equipment Condition and Performance Condition based maintenance and asset health Equipment acceptance test using PdM Technology Excellence & Leadership Reliability culture and competency development Lesson learnt and best practice sharing Digital Transformation Data analytics 4. Reliability Engineering Practices Apply Reliability Centered Maintenance (RCM), Failure Mode and Effects Analysis (FMEA), and other reliability engineering methodologies to improve system performance. Implement reliability improvements to extend the lifespan of equipment and reduce lifecycle costs. Maintenance strategy optimization. Asset and component criticality Defect identification and elimination Root cause analysis and FRACAS Weibull and growth analysis Reliability, Availability and Maintainability (RAM) analysis 5. Collaboration with Cross-Functional Teams Work closely with operations, engineering, and HSE teams to identify potential improvements and support the efficient operation of equipment. Collaborate with vendors and contractors on equipment upgrades or new installations, ensuring compliance with reliability standards. 6. Continuous Improvement Initiatives Participate in continuous improvement initiatives aimed at optimizing maintenance procedures, reducing downtime, and improving overall terminal and CFS performance. Develop and recommend changes to maintenance procedures to improve reliability, safety, and efficiency. 7. Process Analysis and Mapping Conduct thorough assessments of current processes across various departments or business functions. Map out workflows and identify inefficiencies, bottlenecks, and areas for improvement. Use tools like Value Stream Mapping (VSM) and process flowcharts to visualize and assess current-state processes. 8. LEAN Methodology Implementation Driving cultural change and embedding lean principles into leadership frameworks, shaping long-term operational strategies to foster a culture of continuous improvement. Positively coach, influence and actively manage leadership behavioral change according to the principles and practices developed in the Lean Business System (LBS) program Coordinate and drive the local implementation of the LBS elements, including Process Standardization, Daily Management, Lean Academy and Problem Solving/ Improvement activities (Kaizens) Take ownership of local implementation activities using defined tools and methodologies where applicable and ensure ongoing coordination of local resources involved in corporation with the BU management. Collaborating with regional and global leadership teams to align LBS strategies with business objectives. Influencing C-level leaders to ensure long-term integration of lean principles into organizational culture Accountable for achieving significant performance improvements, operational excellence, and financial results, and ensuring the delivery of impactful, sustainable results through the LBS program Ensure the sustainable implementation of improvements from Daily Management and Strategic Kaizen activities Develop and execute a multi-year strategic roadmap to mature LBS initiatives and ensure sustainable improvements. Leverage data-driven insights to track performance, optimize operations, and guide continuous improvement initiatives, and foster innovation in lean methodologies to ensure the business is future-proofed Lead the implementation of LEAN principles, such as Kaizen, 5S, Six Sigma, and Standardized Work, to improve productivity, reduce waste, and enhance process efficiency. Train and coach teams on LEAN tools and concepts to foster a culture of continuous improvement. 9. Continuous Improvement Projects Lead and manage process improvement projects aimed at optimizing operational efficiency, reducing costs, and enhancing product/service quality. Apply root cause analysis (RCA) to address recurring issues and develop sustainable solutions. Oversee the implementation of best practices, ensuring that process improvements are integrated into everyday operations. 10. Data-Driven Decision Making Collect and analyze performance data, metrics, and KPIs to identify areas of opportunity for improvement. Use data to drive decision-making and justify process changes and improvements. Develop dashboards and reports to monitor the success of improvement initiatives and track progress. 11. Safety and Compliance Ensure that all maintenance activities comply with safety regulations, industry standards, and company policies. Support the development of safety protocols and promote a culture of safety within the maintenance team. 12. Documentation and Reporting Maintain accurate records of maintenance activities, performance data, and any issues or failures for tracking and analysis. Generate reports for management to highlight equipment performance trends, reliability improvements, and areas for further optimization. 13. Training and Development Train maintenance staff on best practices, new technologies, and reliability-centered maintenance techniques. Stay up-to-date with the latest industry developments and technologies to continuously improve maintenance strategies. QUALIFICATIONS & COMPETENCIES Bachelors degree in engineering, Industrial Engineering, or related field. Masters degree preferred. 10+ years of experience in engineering, with a strong background in reliability engineering and lean project management. Knowledge of condition-based maintenance techniques Certified Reliability Leader (CRL) or Certified Maintenance & Reliability Professional (CMRP) Working knowledge of Maximo work order process Experience with different ISO standards and other relevant codes and standards. Proven experience in leading complex engineering projects and driving continuous improvement initiatives. Expertise in reliability methodologies, such as FMEA, root cause analysis, and predictive maintenance. Strong understanding of lean principles, including Six Sigma, Kaizen, 5S, and value stream mapping. Exceptional leadership and team management skills, with a proven ability to motivate and guide cross-functional teams. Excellent analytical, problem-solving, and decision-making skills. Strong communication and interpersonal skills, with the ability to engage and influence stakeholders at all levels of the organization. Project management experience with proficiency in project management tools and techniques (e.g., Agile, Waterfall). PMP, Lean Six Sigma Black Belt, or equivalent certifications are a plus. Graduate in Engineering (Mechanical / Electrical & Electronics) or a Class One Marine Engineer. MBA is added advantage CRL, CMRP, PMP, Lean Six Sigma Black Belt, or equivalent certifications Range/ Min no of years - of overall Experience required:10 Years Shipping Lines, Ports and Terminals, Logistics

( Team Member - Customer Service) Responsible to provide adequate and quick resolution to all the cases assigned Analyze the complaint trend and present to the senior management Preparing RCA ,Monitoring the cases and initiating corrective action Liaise up and coordinate with business stakeholders to close the cases end to end Job Requirement: Banking knowledge is must (Loan division knowledge is preferred) Good Communication skill (Verbal & Written) Microsoft office hands-on knowledge (Excel/Powerpoint/Word etc.) Graduate n above Min. experience of 5 years n plus

( Team Member - Customer Service) Responsible to provide adequate and quick resolution to all the cases assigned Analyze the complaint trend and present to the senior management Preparing RCA ,Monitoring the cases and initiating corrective action Liaise up and coordinate with business stakeholders to close the cases end to end Job Requirement: Banking knowledge is must (Loan division knowledge is preferred) Good Communication skill (Verbal & Written) Microsoft office hands-on knowledge (Excel/Powerpoint/Word etc.) Graduate n above Min. experience of 5 years n plus

IBM ISDL Power hypervisor development group is working on virtualisation Tech that involves firmware design and development for power hypervisor. The key responsibilities for this role are as following: As Firmware developer to develop Hypervisor firmware on IBM power Systems Participate in design, implementation, Integration & verification of virtualization functions Execute unit test plans and functional tests to verify high quality code deliverables Perform code reviews with other members of team Provide code support, debug activities and issues resolution supporting both internal and external customers. Interact with the test team to define test plans, identify, root cause and resolve defects Required education Bachelor's Degree Preferred education Bachelor's Degree Required technical and professional expertise 5-10years of experience in Firmware design( embedded software)and development Expertise inC/ C++ language , Object oriented concepts Experience in embedded device drivers, Linux. Expertise in debugging and root causing complex firmware issues. Preferred technical and professional experience Knowledge in Servers domain, virtualization Tech is added advantage Linux kernel , kernel development multi thread programming C++ design & design patterns/ advanced skills Knowledge in communication protocols Skills on unit testing, scripting and automation. Agile process knowledge Experience on tools like Jenkins, Git/GitHub, Gerrit or other equivalent tools. Should have good knowledge of unit testing.

Responsible for SAP BASIS troubleshooting, database maintenance, and ensuring uptime of SAP applications. Performs regular health checks to monitor system performance and maintain smooth, stable, and efficient SAP operations.

Career Area: Product Support : Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you'rejoining a global team who cares not just about the work we do but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don'tjust talk about progress and innovation here we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. As a Product Support Tech Rep, you will consult & coordinate on Product Problem Management within an assigned territory / industry / product line. Represent Caterpillar to minimize the commercial impact of Customer complaints related to products, applications, and maintenance requirements. You will monitor overall performance of product, coordinate to ensure product is performing to expectation of customer and meeting goals. Job Duties/Responsibilities may include, but are not limited to Responsible for monitoring overall performance of Cat products and meet needs of Customer / Dealer. Identify product problems, coordinate with dealer / customer / Product Groups to investigate the cause of failure and establish priority for resolution. Define product problems in terms of reported / observed symptoms, research available data, define application and conditions encountered, work with dealers and technical team to identify potential root cause and further information needed for solution. Respond to Dealers / Customers / Product Group / Commercial team / Site Performance Manager (SPM) regarding product problems. Monitor fleets Key Performance Indicators, analyze and look for improvement opportunities. Conduct Dealer / Customer site visit to provide technical assistance on field problems and follow up for improvement. Conduct product problem management meeting with Dealer / Customer and respective product group. Provide input to product support operations team for improvements in process and achieve higher service quality. Co-ordinate with SPM for driving Mining Equipment Management for total solution to customer and meet Total Cost of Ownership goals. Working with Sales Rep, Parts team, SPM to develop total customer solution that support Site performance, and sales & marketing efforts. Qualifications - Required College or University Degree in Mechanical, Electrical or Mining Machinery Engineering. 7 to 8 years field experience. Strong communication, interpersonal and coordination skills. Desired Qualifications Field experiences working on Mining machineries. Skill Descriptors Customer FocusKnowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions. Level Working Knowledge Communicates the importance of customer needs/expectations and commits to resolving them. Researches and verifies customer needs and expectations. Solicits customer satisfaction feedback and acts on improvement opportunities. Helps link organizational objectives to customer needs and expectations. Meets regularly with customers to understand their wants, needs and expectations. Service ExcellenceKnowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner. Level Working Knowledge Provides a quality of service that customers describe as excellent. Resolves common customer problems. Responds to unexpected customer requests with a sense of urgency and positive action. Provides direct service to internal or external customers. Documents customer complaints in a timely manner. ConsultingKnowledge of techniques, roles, and responsibilities in providing technical or business guidance to clients, both internal and external; ability to apply consulting knowledge appropriately. Level Working Knowledge Explains the requirements, deliverables, costs, and criticalities of the assignment. Participates in developing consulting opportunities or assignments. Uses formal and informal means to keep client informed on progress and issues. Carries out the agreed-upon consulting assignment in a professional manner. Documents client's objectives and project scope. Effective CommunicationsUnderstanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors. Level Working Knowledge Delivers helpful feedback that focuses on behaviors without offending the recipient. Listens to feedback without defensiveness and uses it for own communication effectiveness. Makes oral presentations and writes reports needed for own work. Avoids technical jargon when inappropriate. Looks for and considers non-verbal cues from individuals and groups. Problem SolvingKnowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations. Level Working Knowledge Identifies and documents specific problems and resolution alternatives. Examines a specific problem and understands the perspective of each involved stakeholder. Develops alternative techniques for assessing accuracy and relevance of information. Helps to analyze risks and benefits of alternative approaches and obtain decision on resolution. Uses fact-finding techniques and diagnostic tools to identify problems. Relationship ManagementKnowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers. Level Working Knowledge Provides prompt and effective responses to client requests and interactions. Monitors client satisfaction levels on a regular basis. Alerts own team to problems in client satisfaction. Differentiates the roles and responsibilities in a business relationship. Works with clients to address critical issues and resolve major problems. Technical ExcellenceKnowledge of a given technology and various application methods; ability to develop and provide solutions to significant technical challenges. Level Working Knowledge Provides effective technical solutions to routine functional challenges via sound technical competence, effectively examining implications of events and issues. Effectively performs the technical job aspects, continuously building knowledge and keeping up-to-date on technical and procedural job components. Applies technical operating and project standards based on achieving excellence in delivered products, technologies and services. Applies current procedures and technologies to help resolve technical issues in one's general area of technical competence. Helps others solve technical or procedural problems or issues. Project ManagementKnowledge of effective project management strategies and tactics; ability to plan, organize, monitor, and control projects, ensuring efficient utilization of technical and administrative resources to achieve project objectives. Level Basic Understanding Identifies project management tools and requirements within own function. Describes the key objectives, phases and deliverables of a current project. Explains the concepts of phase, activity, task, and deliverable. Gives examples of critical paths in projects. Relocation is available for this position. Posting Dates: July 8, 2025 - July 17, 2025 Caterpillar is an Equal Opportunity Employer. Not ready to applyJoin our Talent Community.

Overview This role will play a pivotal role within the Control & Governance team of the procurement team and has a main objective to contribute to risk mitigation, policy implementation, and the overall effectiveness of our procurement governance framework for AMESA Sector (Ind and Pak) and APAC sector (ANZ market). Purpose Work with key stakeholders to maximize the main benefits that myBUY has for the company in terms of Compliance & Policy Adherence Guarantee all in-scope purchases are aligned to the corporate policy and procedures. Risk Assessment and Mitigationidentify potential risks and implement risk mitigation strategies. Process StandardizationClosely work with myBUY control, compliance and governance GPO to drive standardization across all sectors. Scope The function holder is covering for AMESA Sector (Ind and Pak) and APAC sector (ANZ market). Responsibilities Compliance & Policy Adherence Monitor procurement activities to ensure strict compliance with internal policies, procedures, and relevant regulatory requirements. Conduct regular reviews of purchase orders to identify any deviations/non-compliant activities from the policy. Continuously monitor changes in relevant global policies and regulations and perform impact analysis on the existing controls and implement the required changes to the controls upon alignment from controls team. Ensure the myBUY Policies and guidelines are in line with P2P and Global Procurement policy and guidelines. Collaborate with key stakeholders from control and procurement teams to develop, update, and communicate procurement controls matrix. Prepare training materials to employees within the department to enhance awareness of compliance obligations. Ensure that the GCS scope controls are executed as per the controls design matrix and ensure the same has been documented in the GCS portal on timely manner. Act as a liaison between the procurement department, Internal & External auditor management. Collaborate during audits, providing necessary documentation, explanations, and implementing corrective actions in a timely manner. Risk Assessment and Mitigation Develop and implement risk mitigation strategies, working closely with procurement stakeholders and continuously monitor the effectiveness of these strategies and make adjustments as needed. (e.g.Governance calls) Support and review myBUY CR initiatives/system upgrade with subject matter experts (SMEs) in AMESA and APAC. Process Standardization Closely work with myBUY myBUY control, compliance and governance GPO to drive standardization across all sectors. Qualifications Bachelor degree in Finance/Supply Chain Management/Accounting/Business Administration. A master degree is a plus 6+ Years of experience required Functional knowledgeDepth of different aspects of Procurement such as processes and tools, knowledge in Food & Beverage industry a plus Experience in sourcing processes and technologies, with experience of implementing them in a global and regional environment Advanced proficiency in data analysis tools, including Microsoft Excel (e.g., advanced formulas, pivot tables, data validation); data visualization tools skills like Tableau or PowerBI is a plus Strong communication & negotiation skills Results Oriented comfortable setting and delivering against bold, stretch targets English essential, both verbal and in writing Comfortable working within matrix organization Affinity with technology applications and business processes and the impact on people Strong analytical, problem solving, and root cause identification skills Solid understanding of the PepsiCo organization and cultural differences Differentiating Competencies Required Decision making Work under pressure Cross functional teamwork skills Collaboration and influence Act with Integrity Experience with large-scale organizational change effort Ability to flex to collaborate with people in different locations of various time zones Ability to translate complex situations into executive level communication

Overview The objective of this role support including acitivites related to Configuration & Security Application configuration design and execution in SF Employee central RBP setup and workflow configurations Reorganizations, acquisitions, divestitures Break/Fix, CR, CCB & Special Project support Performance management, learning, succession planning Annual process configuration updates (salary plans, performance goals, PDR forms, etc.) Configuration, security workbook and Separation of Duties documentation maintenance Testing Operations testing (BAU) Break/Fix, CCB, CRs & special projects SuccessFactors release testing support Operations Support/Environment Incident management systems and integrations (BOOMI, CPI, Integration Center) partnership with PepsiCo IT Employee data mass loads (including load validation) Ticket trend analysis The incumbent will work under the direction of an HR Operations Associate Manager, HBS Global System Support, who will guide and help manage escalations and stay focused on delivering effective solutions. This role will be responsible for EC configurations, fixing the RBP issues, executing mass loads, and working on solving incident tickets within the Success Factors ecosystem. The incumbent will also partner with other team members to identify problems and bring them to leadership for further review. The People Experience & Operations Asst Analyst, GBS AMS role requires the ability to collaborate with multiple teams and be focused and solving issues and proactively search and create analysis on root causes. This requires a highly analytical and detail-oriented technical profile. Responsibilities Collaborate with the Global People Operations team to manage the queue of incidents and service requests Execution Actively work on the assigned global Change Control Board (CCB) configuration requests (including the development of project plans and timelines) Focus on the assigned global IdM and security queue security requests and communicate back to management for proper escalations Work on the assigned EC configuration updates required as part of SAP/SuccessFactors Releases - Execution Provide input into the global Release Management process for configuration requests Execution Lead the resolution of escalated configuration and configuration issues by collaborating across all internal and external team members to ensure quality implementation execution and delivery, escalating to the Associate Manager as necessary Maintenance of the configuration and security workbooks, and management of global system naming conventions and standards Execution Support and execute the assigned global metrics and scorecards for all EC system configuration and security changes, and provide status to stakeholders and senior leadership Execution Qualifications Minimum of a bachelor's degree, preferably in IT or Human Resources 3-5 years of experience in SAP SuccessFactors system implementations and support Global large-scale systems implementation, project management, and support experience Detailed system configuration experience in large-scale HCM ERP/Cloud solutionsSuccessFactors Employee Central or SAP HCM preferred, SuccessFactors EC certification required RBP Setup and workflow configuration Application configuration design and execution in SF Employee Central Experience collaborating with business teams, subject matter experts, IT, and integration partners in creating optimized system solutions to meet business requirements Must be highly organized, with strong follow-up and results-oriented, with strong verbal and written communication skills Effective problem-solving skills, high degree of initiative, and creativity with a quality focus and a strong attention to detail Experience in managing multiple simultaneous projects on time and on budget Ability to thrive in a fast-paced environment with multiple stakeholders and conflicting priorities Ability to multi-task and prioritize, anticipate, and independently address issues HRMS ERP/Cloud-based solutions experience (Employee Central, SAP HCM) Specialized knowledge of SAP Employee Central configuration/security preferred Influencing and communication skills, both verbal and written Ability to deal efficiently with multiple issues and difficult situations/people under pressure HRMS ERP/Cloud-based solutions experience (Employee Central, SAP HCM) Specialized knowledge of SAP Employee Central configuration/security preferred Influencing and communication skills, both verbal and written Ability to deal efficiently with multiple issues and difficult situations/people under pressure

O2C Collection- Good understanding of Order to Cash cycle, strong experience in customer collection, working experience in GETPAID tool and SAP will be a plus Functional knowledgeFirst point of contact for client engagement / escalation management. Identify and work towards improvements projects resulting in process efficiencies Collectors: Voice calling Dispute Management Customers account Reconciliation Customer Query Resolution Customer Account Management (Follow up on payment of open balances) Update and maintain accurate records of collection activities Refund process Collection report Query response (Customer / Collection manager / Credit controller)Process improvement methodologyHas process improvement acumen.Account Management: Knows the counterparts at client side and maintains a supportive and professional relationship with them Maintains a communication channel to report regular issues and highlight the exceptions Customer Orientation: Ability to understand client expectations and requirements Strives to adhere and improve performance on SLAs and deliverables to customer, including ownership of solution oriented, effective communication of issues raised, findings and proposed resolution Ability to maintain relationships with relevant line manager or counterparts or Stakeholders Understands to the expectations from own role to ensure delivery on client expectations; delivers accordingly Responds to any changes, alterations, customer requests and escalates as required Solution oriented, effective communication with customers on issues raised, findings and proposed resolution. Is mindful of customer feedback, voice of customer - coordinates on action plans to address issues Accountability: Has complete clarity about expectations from self, measurable of the same and own role; delivers upon these Collaboration and Teamwork Understands and works towards the common goals of the organization rather than getting confined to own silo Resolves conflicts at his or her level; escalates if required. Displays good collaborative spirit Does not resist change management Addresses problems and finds solutions by working within and between WNS teams, including consultation with and or escalation to other towers when required Analytical Thinking and Problem Solving: Identifies anomalies, errors, and aberrations in output Dives into problem areas to identify root causes and attempts to apply a range of contexts and scenario to identify possible causes of the aberrations and identifies solutions Proposes and supports implementation of process improvements Communication skills: Participates actively in team meetings; articulates thoughts clearly Listens with attention and builds own understanding Demonstrates requisite verbal and written communication skills Job Location- Pune (Viman Nagar) ShiftsUS shifts (6:30pm to 3:30am) (WFO Only) Qualifications B com, M com MBA Finance Job Location

Roles & Responsibilities: 1 To write and execute test plans & test cases 2 Conduct detailed analysis to identify issues and areas for improvement in product. 3 Analyze the client issues and find the root cause and suggest the solution. 4 Retesting the software after bugs have been fixed to ensure no new issues have arisen. 5 Checking for incorrect language usage and incorrect formatting. 6 Create and maintain QA policies and procedures 7 Ensuring that the product meets regulatory and compliance standards. 8 Make sure products meet customer expectations 9 Knowledge of ecommerce and accounting will be an advantage. Skills: 1 Analytical & Problem Solving 2 Good mathematical skills 3 Visualization 4 Attention to detail 5 Data Monitoring and Reporting 6 Self motivated and independent worker Experience: A Bachelors degree in Computer science or related field with 3 years of experience

Hello visionary! We empower our people to stay resilient and relevant in a constantly changing world. We’re looking for people who are always searching for creative ways to grow and learn. People who want to make a real impact, now and in the future. Does that sound like youThen it seems like you’d make a great addition to our vibrant international team. Siemens Global Business Services (GBS) is a Siemens Service Company that provides innovative digital solutions and customer-oriented business services. With more than 20 years of experience, Siemens GBS taps into its understanding of how organizations and businesses work to seamlessly integrate, digitalize and optimize business processes with a portfolio that covers end-to-end business needs. You’ll make a difference by: As a SAP Tester, Experienced in testing of SAP S4/HANA Automation. SAP test automation involves using tools and methodologies to automate the testing of P2P, R2R, D2O and L2C (O2C) processes in SAP S4/HANA, including functional, user acceptance and regression testing. You work closely with the Process Testers and the Test Automation Testers to automate test cases in an efficient way. You support a holistic testing approach including automated or manual tests. You ensure high quality testing with audit compliant test documentation and follow-up activities like root cause & impact analysis. You contribute as Single Point of Contact for test automation in cross-functional global and virtual teams. In your role, you follow and maintain the test scope, timelines, and respective progress of testing activities. You define the “WHEN” of delivery in line with the overall clock-speed (Wave and Sprints) and you own and assure that the “WHAT of your delivery fits to the increment. Your success is grounded in: You hold any graduate degree in any discipline a comparable field, or a similar qualification. SAP S4/HANA incl. Fiori knowledge is preferred. Working experience in agile methodology is preferred but certification is not mandatory. You have (mini 2 years) experience as SAP test automation tester. You have functional understanding of Business processes, e.g., Finance/Accounting, controlling, logistics and/or reporting. You have experience in leading function-oriented project groups (incl. agile project structures) on an international level and enjoy working in and being part of international program organization with virtual/multicultural teams. Intercultural experience is desired for global working environment. Fluent English skills are required, both written and spoken. You have a structured thought process and proactive approach towards problem solving. You have willingness to learn new processes, information and don’t mind getting your hands dirty. Join us and be yourself! This role is based in Bangalore. But you’ll also get to visit other locations in India and globe, so you’ll need to go where this journey takes you. In return, you’ll get the chance to work with teams impacting entire cities, countries and the shape of things to come. We’re Siemens. A collection of over 312,000 minds building the future, one day at a time in over 200 countries.

As a Fortune 50 company with more than 400,000 team members worldwide, Target is an iconic brand and one of America's leading retailers. Joining Target means promoting a culture of mutual care and respect and striving to make the most meaningful and positive impact. Becoming a Target team member means joining a community that values different voices and lifts each other up . Here, we believe your unique perspective is important, and you'll build relationships by being authentic and respectful. Overview about TII At Target, we have a timeless purpose and a proven strategy. And that hasnt happened by accident. Some of the best minds from different backgrounds come together at Target to redefine retail in an inclusive learning environment that values people and delivers world-class outcomes. That winning formula is especially apparent in Bengaluru, where Target in India operates as a fully integrated part of Targets global team and has more than 4,000 team members supporting the companys global strategy and operations. As a Fortune 50 company with more than 400,000 team members worldwide, Target is an iconic brand and one of America's leading retailers. Joining Target means promoting a culture of mutual care and respect and striving to make the most meaningful and positive impact. Becoming a Target team member means joining a community that values different voices and lifts each other up . Here, we believe your unique perspective is important, and you'll build relationships by being authentic and respectful. Overview about TII At Target, we have a timeless purpose and a proven strategy. And that hasnt happened by accident. Some of the best minds from different backgrounds come together at Target to redefine retail in an inclusive learning environment that values people and delivers world-class outcomes. That winning formula is especially apparent in Bengaluru, where Target in India operates as a fully integrated part of Targets global team and has more than 4,000 team members supporting the companys global strategy and operations. ABOUT THIS OPPORTUNITY The Property Management team strategically manages Target Properties to deliver value, reliability, and brand. As a Technical Lead Refrigeration in Property Management, you will provide technical support to Vendors, PMLs, FMOC and Store teams on the operation, performance and management of refrigerated assets and systems. As part of this role, you will investigate, approve and communicate with store teams and vendors on daily issues that arise for refrigeration and food production equipment. With the knowledge gained you will also be responsible for updating documentation and processes to streamline operation and improve uptime while striving to reduce food loss. Participating and shaping strategic priorities by working closely with multiple teams in US & India. From a TII perspective you will partner with other PM resources to maintain data integrity of portfolio and systems to delivery the best shopping experience for our guests. PRINCIPAL DUTIES AND RESPONSIBILITIES: This role focuses on the triage of complex refrigeration systems and understanding the root cause of the issue and working towards long term resolution, improving overall performance of systems. Through improved performance Target will deliver increased operating uptime, reduce food loss, improve energy efficiency and extend the life of the asset while controlling expense and capital investments. The role will provide valuable insights to partners in TII, Minneapolis and at all Target Stores in the US. Leveraging data and trends, provide predictive analytics on anomalies for the refrigeration assets. As part of team evolution, we will update and maintain documentation and process that assists store teams and PML to deliver high quality work enabling guests to purchase high quality safe fresh food. Refrigeration Operations Developing and documenting end-to-end processes on triage of Refrigeration and Food Production Asset. Investigate issues that impact sales Approve and process the highest complexity work orders to maintain daily operation Collaborate with US and TII teams to deliver efficient process Partnerships: Develop strong partnership and collaboration with Refrigeration Technical Team, including FMOC, Advocates and Vendors. Develop strong partnership with Vendor Managers and Capital Program managers Develop strong partnership with Food and Beverage Ops, Food Safety and Risk Managers. REPORTING/WORKING RELATIONSHIPS: Reports to Property Management Director. Working relationshipAll teams within the Property Management (US and India) JOB REQUIREMENTS: Minimum requirements: 6+ years refrigeration system design or operation Bachelor of Engineering Refrigeration Focus (Mechanical Engineering) Ability to work and contribute to a team environment. Able to positively interact with various levels of management. Ability to coordinate and multitask on conflicting priorities. Ability to convert strategic priorities to goals for a team to pursue. Ability to represent team and Property management in various forums. Ability to design a process end-to-end with optimized efficiency and accuracy. Strong knowledge of Data & Analytics to optimize data quality in asset portfolio data collected. Strong strategic thinking beyond execution of a process to drive future design. Skills Required: Strong hands-on experience of refrigeration systems, repair and maintenance. Strong system thinking, dot-connecting skills Strong critical thinking and problem solving skills Excellent partnership building skills. Excellent communication skills Proven project management and leadership skills Excellent conflict management skills. Strong presentation, meeting management, and facilitation skills Useful Links- Life at Target- https://india.target.com/ Benefits- https://india.target.com/life-at-target/workplace/benefits Culture- https://india.target.com/life-at-target/belonging

As a Fortune 50 company with more than 400,000 team members worldwide, Target is an iconic brand and one of America's leading retailers.At Target, we have a timeless purpose and a proven strategy and that hasnt happened by accident. Some of the best minds from diverse backgrounds come together at Target to redefine retail in an inclusive learning environment that values people and delivers world-class outcomes. That winning formula is especially apparent in Bengaluru, whereTarget in India operates as a fully integrated part of Targets global team and has more than 4,000 team members supporting the companys global strategy and operations. Joining Target means promoting a culture of mutual care and respect and striving to make the most meaningful and positive impact. Becoming a Target team member means joining a community that values diverse backgrounds. We believe your unique perspective is important, and you'll build relationships by being authentic and respectful. At Target, inclusion is part of the core value. We aim to create equitable experiences for all, regardless of their dimensions of difference. As an equal opportunity employer, Target provides diverse opportunities for everyone to grow and win Behind one of the worlds best loved brands is a uniquely capable and brilliant team of data scientists, engineers and analysts. The Target Data & Analytics team creates the tools and data products to sustainably educate and enable our business partners to make great data-based decisions at Target. We help develop the technology that personalizes the guest experience, from product recommendations to relevant ad content. Were also the source of the data and analytics behind Targets Internet of Things (iOT) applications, fraud detection, Supply Chain optimization and demand forecasting. We play a key role in identifying the test-and-measure or A/B test opportunities that continuously help Target improve the guest experience, whether they love to shop in stores or at Target.com. About this career Role is about being passionate about data, analysis, metrics development, feature experimentation and its application to improve both business strategies, as well as support to GSCL operations team Develop, model and apply analytical best practiceswhile upskilling and coaching others on new and emerging technologies to raise the bar for performance in analysis by sharing with others (clients, peers, etc.) well documented analytical solutions . Drive acontinuous improvement mindset by seeking out new ways to solve problems through formal trainings, peer interactions and industry publications to continually improve technically, implement best practices and analytical acumen Be expert in specific business domain, self-directed and drive execution towards outcomes, understand business inter-dependencies, conduct detailed problem solving, remediate obstacles, use independent judgement and decision making to deliver as per product scope, provide inputs to establish product/ project timelines Participate in learning forums, or be a buddy tohelp increase awareness and adoption of current technical topics relevantfor analytics competency e.g. Tools (R, Python); exploratory & descriptive techniques ( basic statistics and modelling) Champion participation in internal meetups, hackathons; presents in internalconferences, relevant to analytics competency Contribute the evaluation and design of relevant technicalguides andtoolstohire great talentbypartnering with talent acquisition Participate in Agile ceremonies to keep the team up-to-date on task progress,as needed Develop and analyse data reports/Dashboards/pipelines, do RCA and troubleshooting of issues that arise using exploratory and systemic techniques About you B.E/B.Tech (2-3 years of relevant exp), M.Tech, M.Sc. , MCA (+2 years of relevant exp) Candidates with strong domain knowledge and relevant experience in Supply Chain / Retails analytics would be highly preferred Strong data understanding inference of patterns, root cause, statistical analysis, understanding forecasting/predictive modelling, , etc. Advanced SQL experience writing complex queries Hands on experience with analytics toolsHadoop, Hive, Spark, Python, R, Domo and/or equivalent technologies Experience working with Product teams and business leaders to develop product roadmaps and feature development Able to support conclusions with analytical evidence using descriptive stats, inferential stats and data visualizations Strong analytical, problem solving, and conceptual skills. Demonstrated ability to work with ambiguous problem definitions, recognize dependencies and deliver impact solutions through logical problem solving and technical ideations Excellent communication skills with the ability to speak to both business and technical teams, and translate ideas between them Intellectually curious, high energy and a strong work ethic Comfort with ambiguity and open-ended problems in support of supply chain operations Useful Links- Life at Target- https://india.target.com/ Benefits- https://india.target.com/life-at-target/workplace/benefits

Lead Data Analyst As a Fortune 50 company with more than 400,000 team members worldwide, Target is an iconic brand and one of America's leading retailers. Joining Target means promoting a culture of mutual care and respect and striving to make the most meaningful and positive impact. Becoming a Target team member means joining a community that values different voices and lifts each other up. Here, we believe your unique perspective is important, and you'll build relationships by being authentic and respectful. Overview about TII At Target, we have a timeless purpose and a proven strategy. And that hasnt happened by accident. Some of the best minds from different backgrounds come together at Target to redefine retail in an inclusive learning environment that values people and delivers world-class outcomes. That winning formula is especially apparent in Bengaluru, where Target in India operates as a fully integrated part of Targets global team and has more than 4,000 team members supporting the companys global strategy and operations. As a part of the Merchandising Analytics and Insights team, our analysts work closely with business owners as well as technology and data product teams staffed with product owners and engineers. They support all Merchandising strategic initiatives with data, reporting and analysis. Merchandising teams rely on this team of analysts to bring data to support decision making. PRINCIPAL DUTIES AND RESPONSIBILITIES As a Lead Data Analyst your responsibilities will be exploring data, technologies, and the application of mathematical techniques to derive business insights. Data analysts spend their time determining the best approach to gather, model, manipulate, analyze and present data. You will lead an agile team which requires active participation in ceremonies and team meetings. In this role, youll have opportunities to continuously upskill to stay current with new technologies in the industry via formal training, peer training groups and self-directed education. This role specifically will support a new initiatives requiring new data and metric development. Your curiosity and ability to roll up guest level insights will be critical. The team will leveraging in store analytic data to measure the impact of promotions, product placement, or physical changes at any given store has on store operations, guest experience and purchase decisions. This new capability are still being defined, which allows for creative thinking and leadership opportunities. Job duties may change at any time due to business needs. Key Responsibilities *: Work with MC, Merch, Planning, Marketing, Digital, etc. teams to use data to identify opportunities, bridge gaps, and build advanced capabilities Partner with Product, DS, DE, etc. to determine the best approach to gather, model, manipulate, analyze and present data Develop data and metrics to support key business strategies, initiatives, and decisions Explore data, technologies, and the application of mathematical techniques to derive business insights Desired Skills & Experiences *: Ability to breakdown complex problems, identify root cause of the issue, and develop sustainable solutions Ability to influence cross-functional teams and partners at multiple levels of the organization Possess analytical skills (SQL, Python, R, etc.) to find, manipulate, and present data in meaningful ways to clients Desire to continuously upskill to stay current with new technologies in the industry via formal training, peer training groups and self-directed education About you (In terms of technical) B.E/B.Tech,M.Tech,M.Sc. , MCA - Overall 8-12 years of experience. And 6-8 years data ecosystem experience. Strong Architect of data capabilities and analytical tools. Proven experience to architect enterprise level Datawarehouse solutions and BI Implementations across Domo, Tableau & other Visualization tools. Provide expertise and ability to train and guide team to implement top design architectures to build next generation analytics Deep Big data experience. Should have solid experience in Hadoop ecosystem and its components around writing programs using Map-Reduce, experience in developing Hive and PySpark SQL and designing and developing Oozie workflows. Hands on experience in object oriented or functional programming such as Scala &/or Python/R or other open-source languages Strong foundational mathematics and statistics Experience in analytical techniques like Linear & Non-Linear Regression, Logistic Regression, Time-series models, Classification Techniques etc (In terms of soft skills for lead role) Strong stakeholder management with product teams and business leaders. Has strong problem solving, analytical skills and ability to manage ambiguity. Ability to communicate results of complex analytic findings to both technical /non-technical audiences and business leaders. Ability to lead change, work through conflict and setbacks . Experience working in an agile environment (stories, backlog refinement, sprints, etc.). Excellent attention to detail and timelines. Strong sense of ownership. Desire to continuously upskill to stay current with new technologies in the industry via formal training, peer training groups and self-directed education Useful Links- Life at Target- https://india.target.com/ Benefits- https://india.target.com/life-at-target/workplace/benefits Culture- https://india.target.com/life-at-target/belonging

Target As a Fortune 50 company with more than 400,000 team members worldwide, Target is an iconic brand and one of America's leading retailers. Joining Target means promoting a culture of mutual care and respect and striving to make the most meaningful and positive impact. Becoming a Target team member means joining a community that values diverse voices and lifts each other up. Here, we believe your unique perspective is important, and you'll build relationships by being authentic and respectful. About the Team Supply Chain Network Optimization (SCNO) is a global team and part of Integrated Operations Planning & Network steering within Global Supply Chain and Logistics. We are at the forefront of defining and enabling an efficient, reliable and best in class supply chain. This team uses a wide variety of engineering and advanced applied mathematical techniques (5Whys, ML, AI, OR, MILP, DES,) techniques to study and solve niche problems in supply chain across the entire value chain (Purchasing, transportation, Multi echelon inventory, last mile and process optimization) to enable the best guest experience and profitable growth for Target. About the Role As a Senior Operations Research Scientist in SCNO, you will study complex supply chain problems, develop a deep understanding of the business, and build cutting-edge solutions. The role requires strong experience working with large data sets, advanced programming skills, and a solid foundation in statistics, probability theory, machine learning, AI, simulations (such as Monte Carlo and discrete event simulation), and operations research. In addition to technical expertise, success in this role requires a strong appetite for developing business acumen, effective collaboration with cross-functional teams, and excellent communication and presentation skills. Key responsibilities include: Developing a deep understanding of business problems through data analysis, root cause investigation, and close collaboration with team members. Efficiently gathering, analyzing, and processing large data sets by writing optimized code and building scalable data solutions. Learning and leveraging existing data science tools and models across different business domains to solve real-world challenges. Designing and implementing new applied mathematical models to address Interpreting model results to generate actionable insights for leadership. Communicating clearly and proactively with business leaders, peers, and stakeholders. Core responsibilities of this job are described within this job description. Job duties may change at any time due to business needs. About You 6+ years of professional experience with a Bachelor's or Master's degree (3+ years for a PhD) in Mathematics, Statistics, Computer Science, or a related field. 4+ years of experience with programming in Python, PySpark, R, SQL, and open-source data science tools. 4+ years of experience applying advanced data science, AI, and operations research techniques. Strong problem-solving skills with the ability to address business challenges creatively. Skilled in cleaning, transforming, and analyzing large datasets to generate insights. Passionate about continuous learning and empirical research, with excellent communication skills, both written and verbal. Retail and supply chain experience is a plus. Team-oriented with the ability to collaborate effectively across locations and time zones. Strong written and verbal communication skills. Why Work with Us at Target Work on advanced analytics and data science projects that directly impact Targets global supply chain, including inventory and capacity planning, transportation efficiency, and purchasing strategies. We support your professional growth through learning and development opportunities, powering you take courses in Data Science, Supply Chain, Operations Research, and other subjects. We value diversity and inclusion, fostering an environment that contributes to positive customer experiences. We offer flexible work schedules and arrangements, allowing team members to succeed both at work and in their personal lives in a hybrid setting. Useful Links to Learn More About Target and Our Benefits Life at Targethttps://india.target.com/ Benefitshttps://india.target.com/life-at-target/workplace/benefits

Policybazaar is looking out for Call Quality Analysts .(Call Auditing) Designation - Quality Analyst/ Sr. Quality Analyst Job location- Gurgaon Experience - 1+ Years Role Description This is a full-time on-site role as a Call Quality Analyst at Policybazaar.com in Gurugram. The role involves monitoring, evaluating, and providing feedback on call interactions to ensure quality standards are met. Qualifications Excellent verbal and written communication skills Strong attention to detail and analytical skills Experience in customer service or call center operations Knowledge of quality assurance processes and tools Ability to work in a fast-paced environment and meet deadlines Proficiency in Microsoft Office suite Minimum of a high school diploma or equivalent, Bachelor's degree preferred. How to Apply Interested Candidate can share their updated CV at kanishkabisht@policybazaar.com or WhatsApp - 9582253267 Current CTC Expected CTC Notice period Team size Total experience Reason for change Age Current loc Languages

1. Technical Support: Provide timely and effective technical, Troubleshoot and resolve technical issues related to the product . Install and implement new programs, upgrade OS and hardware, take data backup and conduct recovery process 2. Problem Solving: Analyze customer problems, diagnose root causes, and implement solutions to resolve issues promptly. 3. Customer Communication: keep customer proactively informed , maintain a professional and courteous demeanor . 4. Product Knowledge: Develop a deep understanding of the product or service offerings to provide accurate and relevant support. Stay updated on product changes, updates, and new features. 5. Escalation Management: Escalate complex technical issues to the appropriate teams within the organization for further investigation and resolution. Follow up with customers to ensure that escalated issues are resolved satisfactorily. 6. Feedback Collection: Gather feedback from customers regarding their experiences with the service provided. 7. Collaboration: Collaborate with cross-functional teams including logistics and ensure defective /unused goods parts are returned immediately after the call. 8. Should be able to check environmental parameters such as earthling for the proper functioning of product. . Qualifications Diploma/Degree Knowledge & Technical Skills knowledge of desktop operating systems like MS windows , product problem symptoms and associated root cause . Proficiency in hardware installation, troubleshooting, and maintenance. Familiarity with networking concepts, protocols, and troubleshooting. Experience with software installation, configuration, and support. Knowledge of antivirus software, firewalls, and security best practices.

Looking for challenging role If you really want to make a difference - make it with us Can we energize society and fight climate change at the same time At Siemens Energy, we can. Our technology is key, but our people make the difference. Brilliant minds innovate. They connect, create, and keep us on track towards changing the world’s energy systems. Their spirit fuels our mission. (Role & Responsibility): Carry out preliminary and detailed aerodynamic design activity using 1D, 2D design and analysis tools, and using both steady-state and unsteady CFD simulation. Further develop our aero’ design and optimization toolkit, using coding and Machine Learning. Additional Responsibilities (as plus): Help define engine and rig compressor test programmes in support of new product development projects. Carry-out pre and post engine test analyses. Use analysis tools and test data to predict Compressor Blade aero-mechanical vibration behaviour. Provide support to fault finding and root cause investigation activity. Qualification & Experience required: Postgraduate in Mechanical / Aerospace Engineering with specialization in Aerodynamics, CFD or a related technical discipline. Experience within power, propulsion or aerospace engineering would be preferable. Knowledge of axial compressor design principles and operation. Some experience in use of CFD tools to carry out meshing and solving. Experience in use of Coding eg. Python, Git or other.

About The Role Skill required: Partner Onboarding & Enablement - Oral Communications Designation: Sales Operations Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Transforming sales to become a future-ready and digital B2B revenue engine.The team helps assess, design, build and implement best practices on process, organization, and technology to create, execute, and run a collaborative sales and support roles.Ability to verbally engage in a concise manner with stakeholders to share opinions or information to convey meaning, construct shared understanding, or promote action. What are we looking for "Proven experience in sales operations within a BPO environment, ideally with expertise in managing large sales teams and complex data sets. Knowledge of industry-specific sales processes and best practices Experience with CRM systems like Salesforce, or similar platformsExcellent communication and interpersonal skills, with the ability to build rapport with diverse partners Problem-solving and troubleshooting skills with the ability to identify root causes and provide effective solutions Proficiency in customer relationship management (CRM) tools and ticketing systems Detail-oriented with strong organizational skills and ability to manage multiple priorities Ability to work independently and as part of a cross-functional team Knowledge of partner ecosystem dynamics and best practices for managing relationships Has experience delivering trainings""Strong verbal and written communication skills to interact with customers effectivelyTeam Handling ExperienceStakeholder ManagementOpen to night shifts""- Ability to establish strong client relationship- Ability to manage multiple stakeholders- Adaptable and flexible- Collaboration and interpersonal skills- Problem-solving skills" Roles and Responsibilities: "A Partner Support Specialist is responsible for providing dedicated support to a company s external partners, addressing their inquiries, troubleshooting technical issues, resolving concerns, and maintaining strong relationships to ensure successful partnership outcomes, often acting as a liaison between the partner and internal teams to facilitate smooth operations and achieve mutual goals. Key Responsibilities:Partner Onboarding:Assisting new partners with the integration process, providing training on company products, services, and partner portal functionalities. Issue Management:Receiving and managing partner inquiries, complaints, and feedback, escalating complex issues to relevant internal teams when necessary. Knowledge Base Maintenance:Contributing to and updating internal knowledge base with partner-specific information, troubleshooting guides, and best practices. Communication Management:Maintaining open and regular communication with partners via phone, email, and online platforms, providing timely updates and status reports on issues. Relationship Building:Developing strong working relationships with partner contacts, understanding their needs and proactively addressing concerns to foster mutual trust and satisfaction. Performance Monitoring:Tracking key partner metrics, identifying areas for improvement, and reporting on partner performance to internal stakeholders. Partner Training:Delivering training sessions to partners on new features, updates, and best practices to maximize their utilization of the company s platform. " Qualification Any Graduation

About The Role Skill required: Partner Onboarding & Enablement - Oral Communications Designation: Sales Operations Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Transforming sales to become a future-ready and digital B2B revenue engine.The team helps assess, design, build and implement best practices on process, organization, and technology to create, execute, and run a collaborative sales and support roles.Ability to verbally engage in a concise manner with stakeholders to share opinions or information to convey meaning, construct shared understanding, or promote action. What are we looking for "Proven experience in sales operations within a BPO environment, ideally with expertise in managing large sales teams and complex data sets. Knowledge of industry-specific sales processes and best practices Experience with CRM systems like Salesforce, or similar platformsExcellent communication and interpersonal skills, with the ability to build rapport with diverse partners Problem-solving and troubleshooting skills with the ability to identify root causes and provide effective solutions Proficiency in customer relationship management (CRM) tools and ticketing systems Detail-oriented with strong organizational skills and ability to manage multiple priorities Ability to work independently and as part of a cross-functional team Knowledge of partner ecosystem dynamics and best practices for managing relationships Has experience delivering trainings""Strong verbal and written communication skills to interact with customers effectivelyTeam Handling ExperienceStakeholder ManagementOpen to night shifts""- Ability to establish strong client relationship- Ability to manage multiple stakeholders- Adaptable and flexible- Collaboration and interpersonal skills- Problem-solving skills" Roles and Responsibilities: "A Partner Support Specialist is responsible for providing dedicated support to a company s external partners, addressing their inquiries, troubleshooting technical issues, resolving concerns, and maintaining strong relationships to ensure successful partnership outcomes, often acting as a liaison between the partner and internal teams to facilitate smooth operations and achieve mutual goals. Key Responsibilities:Partner Onboarding:Assisting new partners with the integration process, providing training on company products, services, and partner portal functionalities. Issue Management:Receiving and managing partner inquiries, complaints, and feedback, escalating complex issues to relevant internal teams when necessary. Knowledge Base Maintenance:Contributing to and updating internal knowledge base with partner-specific information, troubleshooting guides, and best practices. Communication Management:Maintaining open and regular communication with partners via phone, email, and online platforms, providing timely updates and status reports on issues. Relationship Building:Developing strong working relationships with partner contacts, understanding their needs and proactively addressing concerns to foster mutual trust and satisfaction. Performance Monitoring:Tracking key partner metrics, identifying areas for improvement, and reporting on partner performance to internal stakeholders. Partner Training:Delivering training sessions to partners on new features, updates, and best practices to maximize their utilization of the company s platform. " Qualification Any Graduation

About The Role Skill required: Partner Onboarding & Enablement - Oral Communications Designation: Sales Operations Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Transforming sales to become a future-ready and digital B2B revenue engine.The team helps assess, design, build and implement best practices on process, organization, and technology to create, execute, and run a collaborative sales and support roles.Ability to verbally engage in a concise manner with stakeholders to share opinions or information to convey meaning, construct shared understanding, or promote action. What are we looking for "Proven experience in sales operations within a BPO environment, ideally with expertise in managing large sales teams and complex data sets. Knowledge of industry-specific sales processes and best practices Experience with CRM systems like Salesforce, or similar platformsExcellent communication and interpersonal skills, with the ability to build rapport with diverse partners Problem-solving and troubleshooting skills with the ability to identify root causes and provide effective solutions Proficiency in customer relationship management (CRM) tools and ticketing systems Detail-oriented with strong organizational skills and ability to manage multiple priorities Ability to work independently and as part of a cross-functional team Knowledge of partner ecosystem dynamics and best practices for managing relationships Has experience delivering trainings""Strong verbal and written communication skills to interact with customers effectivelyTeam Handling ExperienceStakeholder ManagementOpen to night shifts""- Ability to establish strong client relationship- Ability to manage multiple stakeholders- Adaptable and flexible- Collaboration and interpersonal skills- Problem-solving skills" Roles and Responsibilities: "A Partner Support Specialist is responsible for providing dedicated support to a company s external partners, addressing their inquiries, troubleshooting technical issues, resolving concerns, and maintaining strong relationships to ensure successful partnership outcomes, often acting as a liaison between the partner and internal teams to facilitate smooth operations and achieve mutual goals. Key Responsibilities:Partner Onboarding:Assisting new partners with the integration process, providing training on company products, services, and partner portal functionalities. Issue Management:Receiving and managing partner inquiries, complaints, and feedback, escalating complex issues to relevant internal teams when necessary. Knowledge Base Maintenance:Contributing to and updating internal knowledge base with partner-specific information, troubleshooting guides, and best practices. Communication Management:Maintaining open and regular communication with partners via phone, email, and online platforms, providing timely updates and status reports on issues. Relationship Building:Developing strong working relationships with partner contacts, understanding their needs and proactively addressing concerns to foster mutual trust and satisfaction. Performance Monitoring:Tracking key partner metrics, identifying areas for improvement, and reporting on partner performance to internal stakeholders. Partner Training:Delivering training sessions to partners on new features, updates, and best practices to maximize their utilization of the company s platform. " Qualification Any Graduation

About The Role Skill required: Trust & Safety - Quality Management Designation: Quality Auditing Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years Language - Ability: Arabic - Expert About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Accenture is a trusted, innovative, comprehensive, and experienced partner to leading platform companies. The Trust and Safety offering within Accenture Operations helps keep the internet safe and helps platform companies accelerate, scale, and improve their businesses. You will be responsible for the quality assurance of Content Moderation whose role includes analyzing and reviewing user profiles, audio, videos, and text-based content and/or investigating, escalating and/or resolving issues that are reported by users or flagged by the system. Due to the nature of the role, the individual and you may be exposed to flashing lights or contrasting light and dark patterns.Content moderation is meaningful work that helps keep the internet safe. It may also be challenging, at times. In the context of this role, individuals may be directly or inadvertently exposed to potentially objectionable and sensitive content (e.g., graphic, violent, sexual, or egregious). Therefore, any role supporting content moderation needs strong resilience and coping skills. We care for the health and well-being of our people and provide the support and resources needed to perform their role responsibilities. Active participation in Accentures well-being support program, designed specifically for the Trust & Safety community, provides valuable skills to promote individual and collective well-being. As a Quality Auditor, you will be:Responsible for Quality Audits ensuring service meets the client and org goals and standards of quality. Need to enforce the defined policy guidelines for all workflows assigned under the Content Moderation scope.Need to ensure timely quality insights are shared to drive process improvements.Should ensure timely feedback and individual performance development is tracked and reported.Should work with the core Operations Team and drive overall quality standards defined as per the process.Note- The reviewed/audited content could be sensitive or of graphic natureAssess the quality of analysts on the project.Meet volume and quality targets for all quality assurance audits.Develop and maintain knowledge of client and their business needs processes.Develop and maintain an understanding of client Service Level Agreements and the department s key performance requirements.Develop and maintain product, industry, and business and professional skills by participating in on-the-job and classroom training. What are we looking for Participate in process calibration sessions with clients and cross-vendor.Take accountability for effectively handling escalations.Identify root causes for business-related issues and recommend solutions to improve overall client satisfaction.Assist with monitoring and tracking incidents to ensure timely resolution.Deliver individual and group feedback, provide coaching sessions, motivating, and encouraging analysts to improve performanceContent Moderation Guidelines:In-depth understanding of content moderation guidelines and policies specific to the platform or industry.Digital Literacy:Familiarity with various types of online content, including text, images, videos, and audio.Attention to Detail:Keen eye for identifying inappropriate, offensive, or harmful content.Policy Interpretation:Ability to interpret and apply content moderation policies consistently and accurately.Decision Making:Skill in making well-informed and consistent content approval or rejection decisions.Risk Assessment:Capability to assess the potential risks associated with various types of content.Data Analysis:Basic data analysis skills to identify trends, patterns, and areas of improvement.Communication Skills: Excellent verbal and written communication skills to deliver engaging refresher sessions. Active listening skills to understand reviewer questions and concerns. Engage in client discussion for process improvement sessions.Quality Assurance:Knowledge of quality assurance processes and best practices for maintaining content standards. Proficient in MS Excel/PPT/Word and/or Google Sheets/Docs/Slides with advanced skills in creating reports. Data analysis skills to interpret quality metrics and make data-driven improvements. Conduct RCA, provide feedback, and manage coaching logs.Cultural Sensitivity and Resilience:Awareness of and respect for diverse cultures, backgrounds, and perspectives in training delivery. Strong coping, emotional resilience, and stress-management skills. Ability to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policies.Previous experience evaluating quality preferred.At least 2 years overall experience and at least 1 year in Content Moderation related work Roles and Responsibilities: In this role you are required to do analysis and solving of lower-complexity problems Your day to day interaction is with peers within Accenture before updating supervisors In this role you may have limited exposure with clients and/or Accenture management You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments The decisions you make impact your own work and may impact the work of others You will be an individual contributor as a part of a team, with a focused scope of work Please note that this role may require you to work in rotational shiftsThis is a Work from Office RoleMust be open to working in a 24/7 environment.Strong coping, emotional resilience, and stress-management skillsExcellent comprehension, communication, and Arabic language skillsAbility to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policiesStrong attention to detailComfort synthesizing and analyzing information from multiple streamsStrong critical thinking and decision-making skills Qualification Any Graduation

About The Role Skill required: Trust & Safety - Quality Management Designation: Quality Auditing Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years Language - Ability: Hindi - Expert About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Accenture is a trusted, innovative, comprehensive, and experienced partner to leading platform companies. The Trust and Safety offering within Accenture Operations helps keep the internet safe and helps platform companies accelerate, scale, and improve their businesses. You will be responsible for the quality assurance of Content Moderation whose role includes analyzing and reviewing user profiles, audio, videos, and text-based content and/or investigating, escalating and/or resolving issues that are reported by users or flagged by the system. Due to the nature of the role, the individual and you may be exposed to flashing lights or contrasting light and dark patterns.Content moderation is meaningful work that helps keep the internet safe. It may also be challenging, at times. In the context of this role, individuals may be directly or inadvertently exposed to potentially objectionable and sensitive content (e.g., graphic, violent, sexual, or egregious). Therefore, any role supporting content moderation needs strong resilience and coping skills. We care for the health and well-being of our people and provide the support and resources needed to perform their role responsibilities. Active participation in Accentures well-being support program, designed specifically for the Trust & Safety community, provides valuable skills to promote individual and collective well-being. As a Quality Auditor, you will be:Responsible for Quality Audits ensuring service meets the client and org goals and standards of quality. Need to enforce the defined policy guidelines for all workflows assigned under the Content Moderation scope.Need to ensure timely quality insights are shared to drive process improvements. Should ensure timely feedback and individual performance development is tracked and reported.Should work with the core Operations Team and drive overall quality standards defined as per the process.Note- The reviewed/audited content could be sensitive or of graphic natureAssess the quality of analysts on the project.Meet volume and quality targets for all quality assurance audits.Develop and maintain knowledge of client and their business needs processes.Develop and maintain an understanding of client Service Level Agreements and the department s key performance requirements.Develop and maintain product, industry, and business and professional skills by participating in on-the-job and classroom training. What are we looking for Participate in process calibration sessions with clients and cross-vendor.Take accountability for effectively handling escalations.Identify root causes for business-related issues and recommend solutions to improve overall client satisfaction.Assist with monitoring and tracking incidents to ensure timely resolution.Deliver individual and group feedback, provide coaching sessions, motivating, and encouraging analysts to improve performance.Content Moderation Guidelines:In-depth understanding of content moderation guidelines and policies specific to the platform or industry.Digital Literacy:Familiarity with various types of online content, including text, images, videos, and audio.Attention to Detail:Keen eye for identifying inappropriate, offensive, or harmful content.Policy Interpretation:Ability to interpret and apply content moderation policies consistently and accurately.Decision Making:Skill in making well-informed and consistent content approval or rejection decisions.Risk Assessment:Capability to assess the potential risks associated with various types of content.Data Analysis:Basic data analysis skills to identify trends, patterns, and areas of improvement.Communication Skills: Excellent verbal and written communication skills to deliver engaging refresher sessions. Active listening skills to understand reviewer questions and concerns. Engage in client discussion for process improvement sessions.Quality Assurance:Knowledge of quality assurance processes and best practices for maintaining content standards. Proficient in MS Excel/PPT/Word and/or Google Sheets/Docs/Slides with advanced skills in creating reports. Data analysis skills to interpret quality metrics and make data-driven improvements. Conduct RCA, provide feedback, and manage coaching logs.Cultural Sensitivity and Resilience:Awareness of and respect for diverse cultures, backgrounds, and perspectives in training delivery. Strong coping, emotional resilience, and stress-management skills. Ability to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policies.Previous experience evaluating quality preferred.At least 2 years overall experience and at least 1 year in Content Moderation related work Roles and Responsibilities: In this role you are required to do analysis and solving of lower-complexity problems Your day to day interaction is with peers within Accenture before updating supervisors In this role you may have limited exposure with clients and/or Accenture management You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments The decisions you make impact your own work and may impact the work of others You will be an individual contributor as a part of a team, with a focused scope of work Please note that this role may require you to work in rotational shiftsStrong coping, emotional resilience, and stress-management skillsExcellent comprehension, communication, and Hindi language skillsAbility to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policiesStrong attention to detailComfort synthesizing and analyzing information from multiple streamsStrong critical thinking and decision-making skillsThis is a Work from Office RoleMust be open to working in a 24/7 environment. Qualification Any Graduation

Policybazaar is looking out for Call Quality Analysts .(Call Auditing) Designation - Quality Analyst/ Sr. Quality Analyst Job location- Gurgaon Experience - 1+ Years Role Description This is a full-time on-site role as a Call Quality Analyst at Policybazaar.com in Gurugram. The role involves monitoring, evaluating, and providing feedback on call interactions to ensure quality standards are met. Qualifications Excellent verbal and written communication skills Strong attention to detail and analytical skills Experience in customer service or call center operations Knowledge of quality assurance processes and tools Ability to work in a fast-paced environment and meet deadlines Proficiency in Microsoft Office suite Minimum of a high school diploma or equivalent, Bachelor's degree preferred. How to Apply Interested Candidate can share their updated CV at kanishkabisht@policybazaar.com or WhatsApp - 9582253267 Current CTC Expected CTC Notice period Team size Total experience Reason for change Age Current loc Languages