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Ip Manager Apollo Health and Lifestyle (AHLL)

3.0 - 5.0 years

4 - 5 Lacs

Bengaluru

Work from Office

Role & responsibilities Monitoring Room Preparedness and Room Availability in IP Room Upgradation and approval documentation Roster management for Duty Doctors Tracking timely preparation of Discharge summary and its completeness Monitoring and reducing TAT for Discharge Tracking Financial Clearance for OT/Discharge Monitoring F&B Services in IP along with Dietician Tracking Critical Value Reporting from Lab Tracking Diagnostic sample processing & Reports for IP patients IP Patient Feedback Collection / Patient Testimonials & Google Reviews Inventory Management for IP in coordination with Stores a. Linen b. Stationary c. Drugs and Consumables d. Instruments & Equipment e. Furniture & Fixtures Tracking IP Sub store consumption Medical Records Completion and Storage Charge sheet updation for IP Patients IP Billing adherence ( DCI ) and timely charging to reduce discharge time Tickets for Bill Discount in Adbhutam Tracking & Reducing Miscellaneous charging Tracking Open bills/ Reopening of bills/ Bill Cancellations in Insta Billing module Creation & Updation of Codes/ Rates in Insta for IP Billing Timely submission of TPA files Handling Queries from TPA for closure along with IP billing Capturing of Corporate Company Names in Insta Billing module Discharge kits handover to delivery patients and tracking inventory for reorder Coordination for Maintenance/ Biomedical / IT issues closure Monitoring H/K & Pest control services in IP Monitoring Laundry Services Infection Control & Safety Protocol Adherence in IP Adherence to Visitor Policy Complaint Management for IP Services Night MOD duties MIS Preparation and Reporting Preferred candidate profile To ensure that the Namaste Culture is the beginning of all service deliveries as an IP Manager Answer customer questions regarding billing, service problems, products and features. To ensure patients/customers are not disturbed by maintaining the noise levels at the nursing stations To proactively ensure that the coordination with insurance department is done for the benefit of the customer To attend a minimum of 2 workshops in service excellence in coordination with the L&D department and a minimum of 20 hours of trainings To maintain an Average Resolution time of 2 hours for escalations raised towards customer service provided. To ensure NPS scores are above 95 % and Google Rating Scores are above 4.5 rating. To ensure that the 3E (Empathy, Expertise and Excellence) concept and TLC (Tender Loving Care) concept is imbibed in practice at work The IP Manager is responsible for all employees under his/her department to follow the points mentioned above

Posted 1 week ago

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Hostel Manager - Girls Guru Nanak Educational Society

8.0 - 13.0 years

3 - 5 Lacs

Hyderabad

Work from Office

Role & responsibilities Oversee day-to-day operations of the girls hostels and ensure smooth functioning. Maintain discipline, safety, and security of all hostelers as per institutional norms. Manage room allocation , check-ins/check-outs, and maintain updated resident records. Supervise housekeeping, hygiene, and maintenance of hostel premises. Coordinate with the mess/catering team to ensure quality and timely food service. Serve as the primary point of contact for all hostel-related concerns of students and parents. Monitor hostel attendance, night roll call , and handle gate-pass and late-entry permissions. Address student grievances and counseling needs in a confidential and sensitive manner. Liaise with the warden team, security staff, and administration for smooth operations. Conduct regular inspections and ensure compliance with health, safety, and hygiene standards . Ensure timely submission of hostel-related reports, logs, registers and documentation . Foster a positive and supportive environment for growth of hostelers. Preferred candidate profile Female candidates only. 8-13 years of experience in hostel management, student welfare, or residential facility supervision. Prior experience in educational institutions (colleges/universities/schools) preferred. Must possess strong leadership, communication, and conflict-resolution skills . Comfortable working in a residential role with flexible timings, including weekends/holidays. Ability to handle students with patience, empathy, and firmness . Candidates with counseling skills, safety awareness , and disciplinary management experience will be preferred. Familiarity with basic documentation, MS Office tools , and recordkeeping .

Posted 2 weeks ago

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