733 Rollback Jobs - Page 25

MACHINE-LEARNING ENGINEER ABOUT US Datacultr is a global Digital Operating System for Risk Management and Debt Recovery, we drive Collection Efficiencies, Reduce Delinquencies and Non-Performing Loans (NPL’s). Datacultr is a Digital-Only provider of Consumer Engagement, Recovery and Collection Solutions, helping Consumer Lending, Retail, Telecom and Fintech Organizations to expand and grow their business in the under-penetrated New to Credit and Thin File Segments. We are helping millions of new to credit consumers, across emerging markets, access formal credit and begin theirjourney towards financialhealth. We have clients acrossIndia, South Asia, South East Asia, Africa and LATAM. Datacultr is headquartered in Dubai, with offices in Abu Dhabi, Singapore, Ho Chi Minh City, Nairobi, and Mexico City; and our Development Center is located out of Gurugram, India. ORGANIZATION’S GROWTH PLAN Datacultr’s vision is to enable convenient financing opportunities for consumers, entrepreneurs and small merchants, helping them combat the Socio-economic problems this segment faces due to restricted access to financing. We are on a missionto enable 35 million unbanked& under-served people,access financial services by the end of 2026. Position Overview We’re looking for an experienced Machine Learning Engineer to design, deploy, and scale production-grade ML systems. You’ll work on high-impact projects involving deep learning, NLP, and real-time data processing—owning everything from model development to deployment and monitoring while collaborating with cross-functional teams to deliver impactful, production-ready solutions. Core Responsibilities Representation & Embedding Layer Evaluate, fine-tune, and deploy multilingual embedding models (e.g., OpenAI text-embedding-3, Sentence-T5, Cohere, or in-house MiniLM) on AWS GPU or serverless endpoints. Implement device-level aggregation to produce stable vectors for downstream clustering. Cohort Discovery Services Build scalable clustering workflows in Spark/Flink or Python on Airflow. Serve cluster IDs & metadata via feature store / real-time API for consumption. MLOps & Observability Own CI/CD for model training & deployment. Instrument latency, drift, bias, and cost dashboards; automate rollback policies. Experimentation & Optimisation Run A/B and multivariate tests comparing embedding cohorts against legacy segmentation; analyse lift in repayment or engagement. Iterate on quantisation, distillation, and batching to hit strict cost-latency SLAs. Collaboration & Knowledge-sharing Work hand-in-hand with Product & Data Strategy to translate cohort insights into actionable product features. Key Requirements 5–8 years of hands-on ML engineering / NLP experience; at least 2 years deploying transformer-based models in production. Demonstrated ownership of pipelines processing ≥100 million events per month. Deep proficiency in Python, PyTorch/TensorFlow, Hugging Face ecosystem, and SQL on cloud warehouses. Familiar with vector databases and RAG architectures. Working knowledge of credit-risk or high-volume messaging platforms is a plus. Degree in CS, EE, Statistics, or related; Tech Stack You’ll Drive Model & Serving – PyTorch, Hugging Face, Triton, BentoML Data & Orchestration – Airflow, Spark/Flink, Kafka Vector & Storage – Qdrant/Weaviate, S3/GCS, Parquet/Iceberg Cloud & Infra – AWS (EKS, SageMaker) Monitoring – Prometheus, Loki, Grafana What We Offer Opportunity to shape the future of unsecured lending in emerging markets Competitive compensation package Professional development and growth opportunities Collaborative, innovation-focused work environment Comprehensive health and wellness benefits Location & Work Model Immediate joining possible Work From Office only Based in Gurugram, Sector 65 Kindly share your updated profile with us at careers@datacultr.com to guide you further with this opportunity. ----- END ----- Show more Show less

Job Title: Full Stack Developer - SDE 2 Responsibilities Lead design and delivery of complex end-to-end features across frontend, backend, and data layers. Make strategic architectural decisions on frameworks, datastores, and performance patterns. Review and approve pull requests, enforcing clean-code guidelines, SOLID principles, and design patterns. Build and maintain shared UI component libraries and backend service frameworks for team reuse. Identify and eliminate performance bottlenecks in both browser rendering and server throughput. Instrument services with metrics and logging, driving SLIs, SLAs, and observability. Define and enforce comprehensive testing strategies: unit, integration, and end-to-end. Own CI/CD pipelines, automating builds, deployments, and rollback procedures. Ensure OWASP Top-10 mitigations, WCAG accessibility, and SEO best practices. Partner with Product, UX, and Ops to translate business objectives into technical roadmaps. Facilitate sprint planning, estimation, and retrospectives for predictable deliveries. Mentor and guide SDE-1s and interns; participate in hiring. Qualifications & Skills 3–5 years building production Full stack applications end-to-end with measurable impact. Proven leadership in Agile/Scrum environments with a passion for continuous learning. Deep expertise in React (or Angular/Vue) with TypeScript and modern CSS methodologies. Proficient in Node.js (Express/NestJS) or Python (Django/Flask/FastAPI) or Java (Spring Boot). Expert in designing RESTful and GraphQL APIs and scalable database schemas. Knowledge of MySQL/PostgreSQL indexing, NoSQL (ElasticSearch/DynamoDB), and caching (Redis). Knowledge of Containerization (Docker) and commonly used AWS services such as lambda, ec2, s3, apigateway etc. Skilled in unit/integration (Jest, pytest) and E2E testing (Cypress, Playwright). Frontend profiling (Lighthouse) and backend tracing for performance tuning. Secure coding: OAuth2/JWT, XSS/CSRF protection, and familiarity with compliance regimes. Strong communicator able to convey technical trade-offs to non-technical stakeholders. Experience in reviewing pull requests and providing constructive feedback to the team. Qualities We'd Love To Find In You The attitude to always strive for the best outcomes and an enthusiasm to deliver high quality software Strong collaboration abilities and a flexible & friendly approach to working with teams Strong determination with a constant eye on solutions Creative ideas with problem solving mind-set Be open to receiving objective criticism and improving upon it Eagerness to learn and zeal to grow Strong communication skills is a huge plus Work Location: Hyderabad Skills:- NodeJS (Node.js), React.js, Python, Web API, TypeScript, Javascript and Fullstack Developer Show more Show less

Job Summery: We are seeking an innovative AI Engineer to develop and integrate AI assistants and automation with auto-trading systems. The ideal candidate has strong expertise in Generative AI, LLMs, NLP, and conversational AI. Responsibilities include designing NLP-powered agents, building AI-driven trading automation, fine-tuning models, creating trade-execution scripts, ensuring system reliability, and collaborating with backend and quantitative teams for seamless trade execution. key accountabilities and activities: Design and fine-tune generative AI models and LLMs for conversational agents and workflows. Develop and maintain intelligent financial chatbots with multi-turn, context-aware conversations. Optimize prompt engineering and dialogue management to improve output quality and safety. Build NLP pipelines for tasks like classification, entity extraction, and sentiment analysis. Create autonomous AI agents and microservices for automated trading workflows. Collaborate with quantitative analysts and backend teams to integrate AI signals with trade execution. Integrate AI features via APIs across various backend systems. Monitor, optimize, and implement fail-safes for AI models and trading automation. Perform rigorous testing and quality assurance, including rollback plans. Research and apply latest AI and fintech innovations. Perform additional duties as assigned by management. Core Competencies Summary: Expertise in designing, fine-tuning, and deploying Large Language Models (e.g., GPT-3/4) and generative AI frameworks. Skilled in prompt engineering to optimize AI responses, especially for financial applications. Experience building conversational AI/chatbots with domain-specific knowledge. Proficient in NLP techniques: classification, entity extraction, sentiment analysis, intent detection. Familiar with AI agent frameworks and orchestration tools (LangChain, Rasa). Strong backend and API integration skills (REST, GraphQL) across Python, Node.js, Java. Experience with cloud AI platforms (OpenAI, Anthropic, AWS, Google Vertex AI). Knowledge of vector databases and retrieval augmented generation (Pinecone, FAISS). Skilled in monitoring, performance optimization, and AI model testing/QA. Research-driven, staying updated on AI/NLP trends and innovations. Excellent communication and collaboration abilities. Advanced proficiency in English. Job Specifications: Industry/Domain: AI & Machine Learning in Capital Markets and Trading Automation Experience: Multilingual/low-resource NLP, DevOps tools, AI deployment, ethical AI, prompt security, data privacy Education: Bachelor’s or Master’s in Computer Science, AI, Machine Learning, Data Science, or related field Show more Show less

Role : Salesforce Developer - Experience : 5 Years. 5+ years of Salesforce development experience (Apex, Flows, SOQL, Lightning). Deep expertise with Gearset, SFDX, and Salesforce DevOps Center or equivalent tooling. Proficiency in CI/CD practices using Git-based version control and PR workflows. Experience configuring and managing sandbox environments. Strong understanding of Salesforce metadata architecture, change sets, and deployment automation. Proven experience migrating legacy automations to Flow-first architectures. Hands-on experience with data masking, rollback strategies, and automated backup tooling. Familiarity with security hardening: RBAC, CRUD/FLS validation, health checks, and IRPs. Key Responsibilities Design, develop, and customize Salesforce applications using Apex, Visualforce, Lightning Web Components (LWC), and configuration tools. Work extensively on Salesforce CPQ, Revenue Cloud, or Sales Cloud with a deep understanding of Product Catalogue implementation. Collaborate with business stakeholders to gather requirements, design scalable solutions, and implement features that align with business goals. Conduct thorough testing, debugging, and deployment of enhancements or new features. Maintain and document Salesforce best practices and technical architecture. (ref:hirist.tech) Show more Show less

Join Amgen’s Mission of Serving Patients At Amgen, if you feel like you’re part of something bigger, it’s because you are. Our shared mission—to serve patients living with serious illnesses—drives all that we do. Since 1980, we’ve helped pioneer the world of biotech in our fight against the world’s toughest diseases. With our focus on four therapeutic areas –Oncology, Inflammation, General Medicine, and Rare Disease– we reach millions of patients each year. As a member of the Amgen team, you’ll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier lives. Our award-winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lay within them, you’ll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career. Senior Manager Information Systems – Veeva Vault Release What You Will Do Let’s do this. Let’s change the world. The Veeva Vault Release Manager will spearhead Veeva change and release management initiatives within Amgen’s Veeva Vault ecosystem. This role focuses primarily on change and release management, encompassing the planning, scheduling, and deployment of changes and releases across various Veeva Vault in Amgen. As the key point of contact, you will provide essential support and expertise to business key users. Roles & Responsibilities : Develop and implement the release management process for Amgen Veeva Vault paltform. Publish integrated release calendar; manage cut-over and rollback. Manage release plans, including timelines, resources, and risk assessments. Collaborate with IT and business teams to facilitate smooth and efficient Veeva releases. Assess and plan for the impact of Veeva changes and releases on collaborators. Develop and manage communication plans to engage Veeva collaborators and provide clear messaging. Identify and involve key collaborators and leaders, facilitating workshops and training to support change. Design and deliver training programs, offering ongoing support and coaching. Evaluate the impact of changes, address risks and resistance, and track the effectiveness of change efforts. Maintain documentation, prepare reports for senior management, and implement the best practices. Oversee planning, scheduling, and coordination of Veeva releases, ensuring alignment with change management strategies. Lead talent engagement and team-building activities to foster a positive work environment. Organize and manage internal communications, including monthly newsletters, to keep the collaborator informed and engaged. What We Expect Of You We are all different, yet we all use our unique contributions to serve patients. Basic Qualifications: Master’s degree with 8 - 10 years of experience in Business, Engineering, IT or related field OR Bachelor’s degree with 10 - 14 years of experience in Business, Engineering, IT or related field OR Diploma with 14 - 18 years of experience in Business, Engineering, IT or related field Strong understanding of Veeva’s Vault and its modules\applications. Proven ability to develop and implement change management strategies and communication plans. Strong experience in collaborator engagement, training, and change impact assessment. Experience in managing the release management lifecycle, including scheduling and coordination. 6-8 year Global Pharmaceutical experience. Team\People management experience. Experienced in GxP process. Experience working in agile methodology, including Product Teams and Product Development models. Proficiency in designing scalable, secure, and cost-effective solutions. Excellent written and verbal communication skills Preferred Qualifications: Familiarity with Agile methodologies for change management. Experience with change management tools and software. Knowledge of industry-specific regulations and standard methodologies, particularly in Life Sciences or Pharmaceuticals. Strong solution design and problem-solving skills Strong understanding of technology, function, or platform Ability to analyze client requirements and translate them into solutions Knowledge of Platform and Data Governance Professional Certifications Veeva Vault Platform Administrator (Mandatory) SAFe – DevOps Practitioner (Mandatory) SAFe for teams (Preferred) Soft Skills: Should be able convert business requirements into technical requirements Excellent critical-thinking and problem-solving skills Strong communication and collaboration skills Demonstrated awareness of how to function in a team setting Demonstrated awareness of presentation skills Shift Information : This position requires you to work a later shift and may be assigned a second or third shift schedule. Candidates must be willing and able to work during evening or night shifts, as required based on business requirements. What You Can Expect Of Us As we work to develop treatments that take care of others, we also work to care for your professional and personal growth and well-being. From our competitive benefits to our collaborative culture, we’ll support your journey every step of the way. In addition to the base salary, Amgen offers competitive and comprehensive Total Rewards Plans that are aligned with local industry standards. Apply now and make a lasting impact with the Amgen team. careers.amgen.com As an organization dedicated to improving the quality of life for people around the world, Amgen fosters an inclusive environment of diverse, ethical, committed and highly accomplished people who respect each other and live the Amgen values to continue advancing science to serve patients. Together, we compete in the fight against serious disease. Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other basis protected by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. Show more Show less

About Amgen Amgen harnesses the best of biology and technology to fight the world’s toughest diseases, and make people’s lives easier, fuller and longer. We discover, develop, manufacture and deliver innovative medicines to help millions of patients. Amgen helped establish the biotechnology industry more than 40 years ago and remains on the cutting-edge of innovation, using technology and human data to push beyond what’s known today. About The Role Let’s do this. Let’s change the world. At Amgen, we believe that innovation can and should be happening across the entire company. Part of the Artificial Intelligence & Data function of the Amgen Technology and Medical Organizations (ATMOS), the AI & Data Innovation Lab (the Lab) is a center for exploration and innovation, focused on integrating and accelerating new technologies and methods that deliver measurable value and competitive advantage. We’ve built algorithms that predict bone fractures in patients who haven’t even been diagnosed with osteoporosis yet. We’ve built software to help us select clinical trial sites so we can get medicines to patients faster. We’ve built AI capabilities to standardize and accelerate the authoring of regulatory documents so we can shorten the drug approval cycle. And that’s just a part of the beginning. Join us! We are seeking a Senior DevOps Software Engineer to join the Lab’s software engineering practice. This role is integral to developing top-tier talent, setting engineering best practices, and evangelizing full-stack development capabilities across the organization. The Senior DevOps Software Engineer will design and implement deployment strategies for AI systems using the AWS stack, ensuring high availability, performance, and scalability of applications. Roles & Responsibilities: Design and implement deployment strategies using the AWS stack, including EKS, ECS, Lambda, SageMaker, and DynamoDB. Configure and manage CI/CD pipelines in GitLab to streamline the deployment process. Develop, deploy, and manage scalable applications on AWS, ensuring they meet high standards for availability and performance. Implement infrastructure-as-code (IaC) to provision and manage cloud resources consistently and reproducibly. Collaborate with AI product design and development teams to ensure seamless integration of AI models into the infrastructure. Monitor and optimize the performance of deployed AI systems, addressing any issues related to scaling, availability, and performance. Lead and develop standards, processes, and best practices for the team across the AI system deployment lifecycle. Stay updated on emerging technologies and best practices in AI infrastructure and AWS services to continuously improve deployment strategies. Familiarity with AI concepts such as traditional AI, generative AI, and agentic AI, with the ability to learn and adopt new skills quickly. Functional Skills: Deep expertise in designing and maintaining CI/CD pipelines and enabling software engineering best practices and overall software product development lifecycle. Ability to implement automated testing, build, deployment, and rollback strategies. Advanced proficiency managing and deploying infrastructure with the AWS cloud platform, including cost planning, tracking and optimization. Proficiency with backend languages and frameworks (Python, FastAPI, Flask preferred). Experience with databases (Postgres/DynamoDB) Experience with microservices architecture and containerization (Docker, Kubernetes). Good-to-Have Skills: Familiarity with enterprise software systems in life sciences or healthcare domains. Familiarity with big data platforms and experience in data pipeline development (Databricks, Spark). Knowledge of data security, privacy regulations, and scalable software solutions. Soft Skills: Excellent communication skills, with the ability to convey complex technical concepts to non-technical stakeholders. Ability to foster a collaborative and innovative work environment. Strong problem-solving abilities and attention to detail. High degree of initiative and self-motivation. Basic Qualifications: Bachelor’s degree in Computer Science, AI, Software Engineering, or related field. 8+ years of experience in full-stack software engineering. EQUAL OPPORTUNITY STATEMENT Amgen is an Equal Opportunity employer and will consider you without regard to your race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status. We will ensure that individuals with disabilities are provided with reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation. Show more Show less

The Company Gentrack provides leading utilities across the world with innovative cleantech solutions The global pace of change is accelerating, and utilities need to rebuild for a more sustainable future Working with some of the world’s biggest energy and water companies, as well as innovative challenger brands, we are helping companies reshape what it means to be a utilities business We are driven by our passion to create positive impact That is why utilities rely on us to drive innovation, deliver great customer experiences, and secure profits Together, we are renewing utilities Our Values and Culture Colleagues at Gentrack are one big team, working together to drive efficiency in two of the planet’s most precious resources, energy, and water We are passionate people who want to drive change through technology and believe in making a difference Our values drive decisions and how we interact and communicate with customers, partners, shareholders, and each other Our core values are~ Respect for the planet Respect for our customers and Respect for each other Gentrackers are a group of smart thinkers and dedicated doers We are a diverse team who love our work and the people we work with and who collaborate and inspire each other to deliver creative solutions that make our customers successful We are a team that shares knowledge, asks questions, raises the bar, and are expert advisers At Gentrack we care about doing honest business that is good for not just customers but families, communities, and ultimately the planet Gentrackers continuously look for a better way and drive quality into everything they do. This is a truly exciting time to join Gentrack with a clear growth strategy and a world class leadership team working to fulfil Gentrack’s global aspirations by having the most talented people, an inspiring culture, and a technology first, people centric business. In line with our value of ‘Respect for the Planet’, we encourage all our people for creating awareness of behaviours aligned to our Sustainability Charter through supporting organisational change and actively engaging in our global sustainability programs, including enabling our people to engage and partake in events. The Opportunity We are currently looking for a Data Migration Engineer – Senior Role~ A Senior Data Migration Engineer plays a pivotal role in utility billing transformation programs, ensuring seamless data transitions from legacy systems to modern platforms. This role demands strong technical expertise, cross-functional collaboration, and a strategic mindset to manage complex data workflows with accuracy and efficiency. Key Responsibilities~ Lead end-to-end data migration activities for utility billing systems, including analysis, extraction, transformation, loading (ETL), and validation. Design and implement robust SQL queries and Snowflake-based pipelines to manage large volumes of structured data efficiently. Utilize advanced SQL and Snowflake skills to analyze large datasets, identify data quality issues, and implement robust transformation logic. Leverage data migration tools and automation frameworks to streamline data movement while ensuring compliance and auditability. Configure and orchestrate migration pipelines using ETL solutions. Ensure high standards of data quality through meticulous data validation, reconciliation, and error handling strategies. Collaborate with functional analysts to understand source and target system data models and business logic. Maintain detailed documentation using tools like Jira and Confluence, tracking migration processes and issue resolution. Provide post-migration support, including defect fixes, data repair, and customer coordination. Apply domain expertise to interpret complex data structures from source systems, map them accurately to target utility billing systems, and reconcile them post-migration. Develop and maintain automation scripts for data validation, consistency checks, and rollback plans. Coordinate with testing and support teams to validate migrated data and troubleshoot anomalies Key Skills & Expertise~ SQL~ Advanced proficiency for querying, transformation logic, and performance tuning. Snowflake~ Deep hands-on experience with cloud-based data warehousing, ELT processes, and security best practices. Data Migration Tools~ Experience with Informatica, Talend, or custom migration frameworks. You will leverage tools like Jira and Confluence for project and knowledge management, and utilize Git, Jenkins, and AWS for version control, automation, and cloud deployment. Your analytical mindset and attention to detail support critical tasks such as data reconciliation and validation—ensuring that migrated data is accurate, complete, and compliant with regulatory standards. Cloud Platform~ Familiarity with AWS services (S3, Glue, Lambda, etc. or equivalent) for large-scale migration and data pipeline management. Project Tools~ Jira, Confluence Reconciliation & Validation~ Data comparison, row/column-level verification, exception reporting Domain Expertise~ Deep understanding of utility billing systems, including source (legacy) and target system data structures Experience in automation using Python, Shell Scripting, writing stored procedures in SQL/PL SQL etc., will be added advantage' Qualifications~ Bachelor’s or Master’s Degree in Computer Science, Information Systems, or a related field 6–8 years of experience in data migration or data engineering roles, preferably with 3–5 years of domain expertise in utility or telecom billing systems. Proven track record of delivering successful migrations in complex enterprise environments Personal Attributes~ Strong analytical and problem-solving skills Ability to manage cross-functional teams and work under pressure Excellent communication and stakeholder engagement skills Commitment to data integrity, data security and customer satisfaction Domain Expertise In-depth understanding of utility billing systems and operational data such as customer information, meter data, contracts, billing, and settlements. Clear grasp of source and target system functional and data models, enabling precise mapping and impact analysis. Proven track record in handling multi-domain responsibilities~ configuration management, development, test integration, system operations, and customer support. Soft Skills Strong analytical and problem-solving mindset. Excellent communication and coordination with both technical teams and non-technical stakeholders. Ability to work independently under pressure while maintaining focus on deliverables and quality. This role also demands cross-functional collaboration, as you’ll coordinate with developers, testers, system administrators, and customer support teams. Your multi-domain expertise will be pivotal in addressing configuration, integration, and support challenges, making you a key contributor to the project’s overall success. Additional Tasks In addition to this you are required to carry out any other duties as reasonably requested by your direct line leader What we offer in return~ Personal growth – in leadership, commercial acumen, and technical excellence To be part of a global, winning high growth organization – with a career path to match A vibrant, culture full of people passionate about transformation and making a difference -with a one team, collaborative ethos A competitive reward package that truly awards our top talent A chance to make a true impact on society and the planet Gentrack want to work with the best people, no matter their background So, if you are passionate about learning new things and keen to join the mission, you will fit right in. Show more Show less

The Company Gentrack provides leading utilities across the world with innovative cleantech solutions. The global pace of change is accelerating, and utilities need to rebuild for a more sustainable future. Working with some of the world’s biggest energy and water companies, as well as innovative challenger brands, we are helping companies reshape what it means to be a utilities business. We are driven by our passion to create positive impact. That is why utilities rely on us to drive innovation, deliver great customer experiences, and secure profits. Together, we are renewing utilities. Our Values and Culture Colleagues at Gentrack are one big team, working together to drive efficiency in two of the planet’s most precious resources, energy, and water. We are passionate people who want to drive change through technology and believe in making a difference. Our values drive decisions and how we interact and communicate with customers, partners, shareholders, and each other. Our core values are~ Respect for the planet Respect for our customers and Respect for each other Gentrackers are a group of smart thinkers and dedicated doers. We are a diverse team who love our work and the people we work with and who collaborate and inspire each other to deliver creative solutions that make our customers successful. We are a team that shares knowledge, asks questions, raises the bar, and are expert advisers. At Gentrack we care about doing honest business that is good for not just customers but families, communities, and ultimately the planet. Gentrackers continuously look for a better way and drive quality into everything they do. This is a truly exciting time to join Gentrack with a clear growth strategy and a world class leadership team working to fulfil Gentrack’s global aspirations by having the most talented people, an inspiring culture, and a technology first, people centric business. The Opportunity We are currently looking for a SalesForce Engineer - Intermediate ~ As an Intermediate Salesforce Developer, you will contribute to the design, development, deployment, and maintenance of complex Salesforce solutions tailored for Energy and Utilities companies. You will also play a key role in implementing DevOps best practices, ensuring continuous integration and deployment (CI/CD), infrastructure automation, and system reliability. Your technical expertise in Salesforce Industry Solutions (ideally Energy & Utilities Cloud) combined with DevOps methodologies will enable you to enhance team productivity and streamline operations. Your success will be reflected by~ Effective contribution to product and technical development. Active participation in Agile ceremonies and development workflows. Reliable and high-quality code contributions validated by peer reviews. Smooth and efficient deployments with minimal downtime and quick rollback strategies. Positive feedback from technical reviewers, team members, and leadership. Successful mentorship and knowledge sharing within the team. Implementation of process improvements leading to enhanced productivity and efficiency. In line with our value of ‘Respect for the Planet’, we encourage all our people to create awareness and behaviours aligned to our Sustainability Charter through supporting organisational change and actively engaging in our global sustainability programs, including enabling our people to engage and partake in events. What we're looking for (you don’t need to be a guru at all, we’re looking forward to coaching and collaborating with you)~ Principal Responsibilities / Accountabilities~ Operational Implement and manage version control systems for OmniStudio components. Develop and enforce a Git branching strategy and pull request review guidelines. Utilize Salesforce CLI and OmniStudio Build Tool for component management. Establish CI/CD pipelines using tools such as AWS CodeBuild. Automate deployment processes and manage environment configurations. Collaborate with engineering teams to resolve issues and improve deployment practices. Design, develop, test, and deploy scalable Salesforce solutions using Apex, Lightning Components (LWC), Visualforce, and Flows. Customize and configure Salesforce Industry Clouds, specifically Energy & Utilities Cloud. Implement and optimize Salesforce integrations with external applications and APIs. Ensure adherence to Salesforce best practices, security guidelines, and coding standards. Participate in code reviews, unit testing, and debugging to maintain high-quality software. Person Specification~ Experience / Knowledge Bachelor's degree in Computer Science, Engineering, or a related field. 3+ years of Salesforce development experience with Apex, LWC, Visualforce, and SOQL. 2+ years of DevOps experience, focusing on CI/CD, release management, and automation. Expertise in OmniStudio, EPC, Apex, Visualforce, Lightning Components, Salesforce APIs, and other relevant technologies within the Salesforce ecosystem. Strong understanding of Salesforce API integrations (REST/SOAP) and event-driven architectures. Knowledge of environment management practices. Strong analytical and problem-solving skills, with the ability to analyze complex requirements, architect scalable solutions, and troubleshoot issues effectively. Salesforce certifications such as Salesforce OmniStudio Developer, Salesforce Certified Platform Developer I are highly desirable. Passion for continuous learning and staying updated with the latest advancements in Salesforce technologies and development practices. Strong communication and collaboration skills. Compliance To abide to the Compliance Policies and Procedures of the Company. Occupational H&S Take reasonable care of your own and other people’s Health & Safety in the workplace. Report all incidents and hazards in your work or in your work environment that may be putting your or anyone else’s Health & Safety at risk promptly. Additional Tasks This role may entail both domestic and international travel. In addition to this you are required to carry out any other duties as reasonably requested by your Manager. Personal Attributes Can do attitude. A passion for excellence and a commitment to be the best. High levels of energy, sound judgement and determination to achieve with a sense of urgency. High attention to detail. Relationship management and interpersonal skills. An open minded consultative approach. Ability to give and receive positive and constructive feedback. Ability to creatively solve problems. Qualifications / Education Bachelor’s Degree in computer science, Software Engineering or comparable professional development and commercial experience. Specialised Skills Strong knowledge of Git and branching methodologies. Proficiency with Salesforce CLI and OmniStudio Build Tool. Experience with CI/CD tools, preferably AWS CodeBuild. Familiarity with Bash scripting for automation. Proven track record in managing version control systems and deploying components to multiple environments. Excellent problem-solving skills and ability to work in a collaborative environment. What we offer in return~ Personal growth – in leadership, commercial acumen, and technical excellence To be part of a global, winning high growth organization – with a career path to match A vibrant, culture full of people passionate about transformation and making a difference -with a one team, collaborative ethos A competitive reward package that truly awards our top talent A chance to make a true impact on society and the planet Gentrack want to work with the best people, no matter their background. So, if you are passionate about learning new things and keen to join the mission, you will fit right in. Show more Show less

droppGroup is hiring an exceptionally capable AI Engineer with deep, practical expertise in generative AI and natural language processing (NLP). This role is not for generalists, we are looking for specialists who can operate across the full AI lifecycle: from research implementation to real-time production deployment. You must bring a disciplined engineering mindset, state-of-the-art awareness, and hands-on experience with training, fine-tuning, and deploying large language models at scale. Responsibilities Design and fine-tune large transformer models for complex generative tasks including chat, summarization, and semantic understanding. Build LLM-based systems using advanced prompt engineering, retrieval-augmented generation (RAG), and optimized inference. Own the development and optimization of model training pipelines using PyTorch, Hugging Face, DeepSpeed, and related frameworks. Deploy and maintain LLMs in high-performance production environments, optimizing for latency, cost, and stability. Conduct rigorous evaluation of models using benchmarks, human feedback, and automated testing. Manage end-to-end AI workflows with robust versioning, reproducibility, and observability using MLOps tooling. Implement scalable vector databases and semantic search infrastructure for embedding-based retrieval systems. Translate latest AI research into efficient, production-grade code—no research-only profiles. Size, allocate, and optimize compute resources (CPU/GPU/TPU) for large-scale training and inference. Establish strict testing, rollback, and fail-safe mechanisms for model deployment in live systems. Qualifications Minimum 3 years of focused experience building deep learning systems, with a proven track record in NLP and/or generative AI. Hands-on experience training and deploying transformer-based models (BERT, T5, GPT, LLaMA, etc.)—from scratch or via fine-tuning. Expert-level Python, with production-grade PyTorch skills (Tensor manipulation, gradient debugging, memory profiling, etc.). Demonstrated ability to work with multi-billion parameter models, and deploy them under real-world latency and throughput constraints. Deep understanding of language modeling, embeddings, attention mechanisms, tokenization strategies, and architectural tradeoffs. Ability to read, implement, and extend research papers into robust, testable, and efficient systems. Experience with AI infrastructure at scale, including distributed training, mixed precision, checkpointing, and A100-level GPU scheduling. Familiarity with vector databases (FAISS, Weaviate, Milvus) and hybrid search systems. Proficiency in MLOps tools (MLflow, Airflow, WandB, or similar) for model lifecycle management. Strong commitment to software engineering principles: code quality, version control, CI/CD, and modular design. Capacity to own AI systems end-to-end—from dataset preprocessing to online deployment and continuous improvement. droppGroup is an equal opportunity employer. We offer a competitive compensation structure and a fast-paced growth roadmap to all our teams. Show more Show less

India - Hyderabad JOB ID: R-216711 LOCATION: India - Hyderabad WORK LOCATION TYPE: On Site DATE POSTED: May. 30, 2025 CATEGORY: Information Systems ABOUT AMGEN Amgen harnesses the best of biology and technology to fight the world’s toughest diseases, and make people’s lives easier, fuller and longer. We discover, develop, manufacture and deliver innovative medicines to help millions of patients. Amgen helped establish the biotechnology industry more than 40 years ago and remains on the cutting-edge of innovation, using technology and human data to push beyond what’s known today. ABOUT THE ROLE Let’s do this. Let’s change the world. At Amgen, we believe that innovation can and should be happening across the entire company. Part of the Artificial Intelligence & Data function of the Amgen Technology and Medical Organizations (ATMOS), the AI & Data Innovation Lab (the Lab) is a center for exploration and innovation, focused on integrating and accelerating new technologies and methods that deliver measurable value and competitive advantage. We’ve built algorithms that predict bone fractures in patients who haven’t even been diagnosed with osteoporosis yet. We’ve built software to help us select clinical trial sites so we can get medicines to patients faster. We’ve built AI capabilities to standardize and accelerate the authoring of regulatory documents so we can shorten the drug approval cycle. And that’s just a part of the beginning. Join us! We are seeking a Senior DevOps Software Engineer to join the Lab’s software engineering practice. This role is integral to developing top-tier talent, setting engineering best practices, and evangelizing full-stack development capabilities across the organization. The Senior DevOps Software Engineer will design and implement deployment strategies for AI systems using the AWS stack, ensuring high availability, performance, and scalability of applications. Roles & Responsibilities: Design and implement deployment strategies using the AWS stack, including EKS, ECS, Lambda, SageMaker, and DynamoDB. Configure and manage CI/CD pipelines in GitLab to streamline the deployment process. Develop, deploy, and manage scalable applications on AWS, ensuring they meet high standards for availability and performance. Implement infrastructure-as-code (IaC) to provision and manage cloud resources consistently and reproducibly. Collaborate with AI product design and development teams to ensure seamless integration of AI models into the infrastructure. Monitor and optimize the performance of deployed AI systems, addressing any issues related to scaling, availability, and performance. Lead and develop standards, processes, and best practices for the team across the AI system deployment lifecycle. Stay updated on emerging technologies and best practices in AI infrastructure and AWS services to continuously improve deployment strategies. Familiarity with AI concepts such as traditional AI, generative AI, and agentic AI, with the ability to learn and adopt new skills quickly. Functional Skills: Deep expertise in designing and maintaining CI/CD pipelines and enabling software engineering best practices and overall software product development lifecycle. Ability to implement automated testing, build, deployment, and rollback strategies. Advanced proficiency managing and deploying infrastructure with the AWS cloud platform, including cost planning, tracking and optimization. Proficiency with backend languages and frameworks (Python, FastAPI, Flask preferred). Experience with databases (Postgres/DynamoDB) Experience with microservices architecture and containerization (Docker, Kubernetes). Good-to-Have Skills: Familiarity with enterprise software systems in life sciences or healthcare domains. Familiarity with big data platforms and experience in data pipeline development (Databricks, Spark). Knowledge of data security, privacy regulations, and scalable software solutions. Soft Skills: Excellent communication skills, with the ability to convey complex technical concepts to non-technical stakeholders. Ability to foster a collaborative and innovative work environment. Strong problem-solving abilities and attention to detail. High degree of initiative and self-motivation. Basic Qualifications: Bachelor’s degree in Computer Science, AI, Software Engineering, or related field. 8+ years of experience in full-stack software engineering. EQUAL OPPORTUNITY STATEMENT Amgen is an Equal Opportunity employer and will consider you without regard to your race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status. We will ensure that individuals with disabilities are provided with reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.

Required Qualifications: Bachelor's degree in computer science, Network Engineering, or related field (or equivalent experience). 8+ years of experience in enterprise networking and 4+ years with Cisco ACI deployments. Strong understanding of data center networking, including VXLAN, routing protocols BGP, OSPF, multicast, and Layer 2/3 technologies. Experience with Cisco Nexus switches (especially Nexus 9000 series), APIC CLI/GUI, and troubleshooting ACI fabric issues. Strong understanding of ACI policy-driven networking, including bridge domains, contracts, L3Outs, and service graphs. Understanding of hybrid cloud networking and micro-segmentation concepts. Experience in ACI Migrations from Network-centric to application-centric migration in Cisco ACI. Demonstrated experience in application-centric ACI migrations, including dependency mapping and policy translation. Experience in analyzing existing network-centric environments, mapping applications to ACI constructs (tenants, EPGs, contracts), and executing migrations with minimal disruption. Strong troubleshooting and diagnostic skills. Preferred Skills: Hands-on experience with ACI Multi-Pod or Multi-Site environments. Knowledge of network automation (Python, Ansible) and ACI REST APIs. Experience with tools like Cisco NDP, MSO, or third-party app mapping solutions (e.g., Tetration, Algosec). Cisco certifications such as CCNP Data Center, Cisco ACI Field Engineer Specialist, or DevNet Professional. Requirements: Key Responsibilities: Lead or support migrations from traditional L2/L3 data center networks to Cisco ACI using an application-centric approach. Perform application dependency mapping and define ACI constructs such as tenants, application profiles, EPGs, and contracts. Translate existing firewall rules, VLANs, and routing policies into ACI policy models. Deploy, configure, and troubleshoot ACI components including APIC, Nexus 9000 series switches, leaf/spine fabrics, and fabric access policies. Collaborate with application teams to ensure accurate mapping of workloads and security policies. Integrate ACI with virtualization environments (e.g., VMware vCenter, ESXi). Monitor and troubleshoot ACI fabric issues, using tools like APIC GUI/CLI, SNMP, and Syslog. Conduct detailed cutover planning, testing, and rollback strategies for ACI migrations. Integrate ACI with virtual environments (VMware, Hyper-V), firewalls, and load balancers. Document technical designs, migration plans, and operational procedures. Train operations staff and provide post-migration support to ensure environment stability.

Job ID: 1016 Location: Fully On-Site, Gurgaon, Haryana, IN Job Family: Financial Services Job Type: Permanent Employment Type: Full Time About Us Innovation. Sustainability. Productivity. This is how we are Breaking New Ground in our mission to sustainably advance the noble work of farmers and builders everywhere. With a growing global population and increased demands on resources, our products are instrumental to feeding and sheltering the world. From developing products that run on alternative power to productivity-enhancing precision tech, we are delivering solutions that benefit people – and they are possible thanks to people like you. If the opportunity to build your skills as part of a collaborative, global team excites you, you’re in the right place. Grow a Career. Build a Future! Be part of this company at the forefront of agriculture and construction, that passionately innovates to drive customer efficiency and success. And we know innovation can’t happen without collaboration. So, everything we do at CNH Industrial is about reaching new heights as one team, always delivering for the good of our customers. Job Purpose The Soft Bucket Manager is responsible for driving early-stage delinquency management (0–90 DPD) through strategic coordination with call centers, digital platforms, and collection vendors. The role focuses on improving customer contactability, auto-clearance, and cost-efficient resolution while ensuring compliance, enhancing systems, and enabling digital collection initiatives to prevent NPA slippage. Key Responsibilities Early Delinquency Management (0–90 DPD) Monitor and manage bucket-wise collections across 1–30, 31–60, and 61–90 DPD segments. Increase rollbacks, CD (current demand) resolution, and account normalization. Identify high-risk accounts using trend analysis and intervene proactively. 2. Call Center Coordination Drive contactability and promise-to-pay (PTP) conversions through BPO partners. Improve talk time, right-party contact rates, and efficiency per dial. Monitor scripts, performance, and quality of customer interaction; implement corrective action plans. 3. Cost-Effective Collections Optimize calling, digital, and feet-on-street strategy mix to lower cost of collection. Track resolution costs by bucket/channel and implement automation/digital-first strategies. 4. Compliance & Governance Ensure adherence to regulatory and internal compliance norms for soft bucket collection practices. Conduct regular audits, mystery calls, and BPO compliance checks. Escalate and resolve customer complaints with a preventive feedback loop. 5. System & Process Improvement Work with internal IT/product teams to enhance collection system capabilities, queue management, and rule engines. Develop and fine-tune workflows for auto-allocation, auto-escalation, and PTP tracking. 6. Digital & Self-Cure Strategy Promote digital payments, self-cure options, and bot/IVR integrations to reduce manual effort. Roll out WhatsApp, SMS, and email nudges for softer resolution and PTP reinforcement. Leverage UPI, net banking, and mobile payment integrations to improve payment conversion. 7. Reporting, Analytics & Forecasting Analyze bucket movement, resolution trends, call performance, and rollback effectiveness. Use predictive analytics to flag high-risk cases and recommend early interventions. Build and manage dashboards for internal reviews and leadership visibility. Experience Required 5 to 10 years of relevant experince in collection of soft buckets and call centre managemnt. Preferred Qualifications Graduate (MBA preferred) What We Offer We offer dynamic career opportunities across an international landscape. As an equal opportunity employer, we are committed to delivering value for all our employees and fostering a culture of respect. At CNH, we understand that the best solutions come from the diverse experiences and skills of our people. Here, you will be empowered to grow your career, to follow your passion, and help build a better future. To support our employees, we offer regional comprehensive benefits, including: Flexible work arrangements Savings & Retirement benefits Tuition reimbursement Parental leave Adoption assistance Fertility & Family building support Employee Assistance Programs Charitable contribution matching and Volunteer Time Off

Job Title: Senior Python Developer – Backend Engineering Company: Darwix AI Location: Gurgaon (On-site) Type: Full-Time Experience Required: 4–8 Years About Darwix AI Darwix AI is building India’s most advanced GenAI-powered platform for enterprise sales teams. We combine speech recognition, LLMs, vector databases, real-time analytics, and multilingual intelligence to power customer conversations across India, the Middle East, and Southeast Asia. We’re solving complex backend problems across speech-to-text pipelines , agent assist systems , AI-based real-time decisioning , and scalable SaaS delivery . Our engineering team sits at the core of our product and works closely with AI research, product, and client delivery to build the future of revenue enablement. Backed by top-tier VCs, AI advisors, and enterprise clients, this is a chance to build something foundational. Role Overview We are hiring a Senior Python Developer to architect, implement, and optimize high-performance backend systems that power our AI platform. You will take ownership of key backend services—from core REST APIs and data pipelines to complex integrations with AI/ML modules. This role is for builders. You’ll work closely with product, AI, and infra teams, write production-grade Python code, lead critical decisions on architecture, and help shape engineering best practices. Key Responsibilities 1. Backend API Development Design and implement scalable, secure RESTful APIs using FastAPI , Flask , or Django REST Framework Architect modular services and microservices to support AI, transcription, real-time analytics, and reporting Optimize API performance with proper indexing, pagination, caching, and load management strategies Integrate with frontend systems, mobile clients, and third-party systems through clean, well-documented endpoints 2. AI Integrations & Inference Orchestration Work closely with AI engineers to integrate GenAI/LLM APIs (OpenAI, Llama, Gemini), transcription models (Whisper, Deepgram), and retrieval-augmented generation (RAG) workflows Build services to manage prompt templates, chaining logic, and LangChain flows Deploy and manage vector database integrations (e.g., FAISS , Pinecone , Weaviate ) for real-time search and recommendation pipelines 3. Database Design & Optimization Model and maintain relational databases using MySQL or PostgreSQL ; experience with MongoDB is a plus Optimize SQL queries, schema design, and indexes to support low-latency data access Set up background jobs for session archiving, transcript cleanup, and audio-data binding 4. System Architecture & Deployment Own backend deployments using GitHub Actions , Docker , and AWS EC2 Ensure high availability of services through containerization, horizontal scaling, and health monitoring Manage staging and production environments, including DB backups, server health checks, and rollback systems 5. Security, Auth & Access Control Implement robust authentication (JWT, OAuth), rate limiting , and input validation Build role-based access controls (RBAC) and audit logging into backend workflows Maintain compliance-ready architecture for enterprise clients (data encryption, PII masking) 6. Code Quality, Documentation & Collaboration Write clean, modular, extensible Python code with meaningful comments and documentation Build test coverage (unit, integration) using PyTest , unittest , or Postman/Newman Participate in pull requests, code reviews, sprint planning, and retrospectives with the engineering team Required Skills & QualificationsTechnical Expertise 3–8 years of experience in backend development with Python, PHP. Strong experience with FastAPI , Flask , or Django (at least one in production-scale systems) Deep understanding of RESTful APIs , microservice architecture, and asynchronous Python patterns Strong hands-on with MySQL (joins, views, stored procedures); bonus if familiar with MongoDB , Redis , or Elasticsearch Experience with containerized deployment using Docker and cloud platforms like AWS or GCP Familiarity with Git , GitHub , CI/CD pipelines , and Linux-based server environments Plus Points Experience working on audio processing , speech-to-text (STT) pipelines, or RAG architectures Hands-on with vector databases or LangChain , LangGraph Exposure to real-time systems, WebSockets, and stream processing Basic understanding of frontend integration workflows (e.g., with HTML/CSS/JS interfaces) Show more Show less

About Beatly.AI Beatly.AI is a fast-scaling AI startup transforming healthcare through neural network-powered innovation. Our mission is to build clinically meaningful, data-driven solutions that empower medical professionals and enhance patient outcomes. We are seeking an Senior AI/ML Team Engineer to drive both hands-on model development and technical leadership across our deep learning initiatives. About the Role As an Senior AI/ML Team Engineer , you will play a dual role: writing production-grade code, developing and deploying neural network models, while also leading a team of engineers through key initiatives. You’ll be responsible for full-lifecycle development of AI systems—from research and experimentation to scalable cloud deployment—and for shaping our infrastructure and team practices. Key Responsibilities Design and build advanced neural network models (CNNs, LSTMs, GRUs, autoencoders, time-series networks) for real-world healthcare applications. Lead the development of modular, reusable ML pipelines for training, validation, and inference. Actively contribute code and own model architecture, optimization, and deployment workflows. Architect cloud-ready, scalable ML systems using AWS/GCP/Azure, with containers (Docker) and orchestration (Kubernetes). Implement robust ML Ops processes including CI/CD pipelines, model versioning, monitoring, and rollback mechanisms. Collaborate with data, product, and engineering teams to define AI use cases and deliver end-to-end solutions. Guide and mentor a team of engineers—conduct code reviews, help troubleshoot, and support their development. Optimize compute resource usage (e.g., GPU scheduling, mixed precision, parallelism) for large-scale training jobs. Track and improve performance metrics (accuracy, latency, reliability), ensuring production-readiness of deployed models. Evaluate new techniques in neural networks (excluding LLMs) and assess their relevance for healthcare use cases. Skills & Qualifications 4+ years of experience in AI/ML engineering with a strong track record of shipping deep learning solutions. 1+ years of experience in leading or mentoring technical teams, while continuing to build and ship code. Strong proficiency in Python , with hands-on expertise in PyTorch , TensorFlow , or Keras . Deep understanding of neural network architectures for time-series, image, or signal-based tasks. Solid experience deploying models on cloud platforms (AWS/GCP/Azure), using tools like Docker, Kubernetes, and Terraform. Experience with ML pipeline tools (MLFlow, Airflow, DVC, Weights & Biases) and experiment tracking. Proficient in software engineering fundamentals, microservices, API integration, and scalable system design. Excellent written and verbal communication skills with a leadership mindset. Preferred Qualifications Experience with healthcare data: ECG, imaging, vitals, or clinical time-series. Familiarity with HIPAA, FDA, or healthcare compliance workflows. Background in distributed model training and GPU optimisation (e.g., Horovod, TorchElastic). Master’s or PhD in Computer Science, or related discipline. What We Offer Strategic leadership role with deep technical involvement. A mission-driven environment solving problems that matter. Real ownership over architecture, code, and team development. Excellent compensation with top-tier salary . Dynamic, collaborative team culture with space to innovate and grow. Apply Now If you're an experienced deep learning engineer ready to lead and build, and passionate about using neural networks to change the future of healthcare—we want to meet you. Show more Show less

About Us Innovation. Sustainability. Productivity. This is how we are Breaking New Ground in our mission to sustainably advance the noble work of farmers and builders everywhere. With a growing global population and increased demands on resources, our products are instrumental to feeding and sheltering the world. From developing products that run on alternative power to productivity-enhancing precision tech, we are delivering solutions that benefit people – and they are possible thanks to people like you. If the opportunity to build your skills as part of a collaborative, global team excites you, you’re in the right place. Grow a Career. Build a Future! Be part of this company at the forefront of agriculture and construction, that passionately innovates to drive customer efficiency and success. And we know innovation can’t happen without collaboration. So, everything we do at CNH Industrial is about reaching new heights as one team, always delivering for the good of our customers. Job Purpose The Soft Bucket Manager is responsible for driving early-stage delinquency management (0–90 DPD) through strategic coordination with call centers, digital platforms, and collection vendors. The role focuses on improving customer contactability, auto-clearance, and cost-efficient resolution while ensuring compliance, enhancing systems, and enabling digital collection initiatives to prevent NPA slippage. Key Responsibilities Early Delinquency Management (0–90 DPD) Monitor and manage bucket-wise collections across 1–30, 31–60, and 61–90 DPD segments. Increase rollbacks, CD (current demand) resolution, and account normalization. Identify high-risk accounts using trend analysis and intervene proactively. Call Center Coordination Drive contactability and promise-to-pay (PTP) conversions through BPO partners. Improve talk time, right-party contact rates, and efficiency per dial. Monitor scripts, performance, and quality of customer interaction; implement corrective action plans. Cost-Effective Collections Optimize calling, digital, and feet-on-street strategy mix to lower cost of collection. Track resolution costs by bucket/channel and implement automation/digital-first strategies. Compliance & Governance Ensure adherence to regulatory and internal compliance norms for soft bucket collection practices. Conduct regular audits, mystery calls, and BPO compliance checks. Escalate and resolve customer complaints with a preventive feedback loop. System & Process Improvement Work with internal IT/product teams to enhance collection system capabilities, queue management, and rule engines. Develop and fine-tune workflows for auto-allocation, auto-escalation, and PTP tracking. Digital & Self-Cure Strategy Promote digital payments, self-cure options, and bot/IVR integrations to reduce manual effort. Roll out WhatsApp, SMS, and email nudges for softer resolution and PTP reinforcement. Leverage UPI, net banking, and mobile payment integrations to improve payment conversion. Reporting, Analytics & Forecasting Analyze bucket movement, resolution trends, call performance, and rollback effectiveness. Use predictive analytics to flag high-risk cases and recommend early interventions. Build and manage dashboards for internal reviews and leadership visibility. Experience Required 5 to 10 years of relevant experince in collection of soft buckets and call centre managemnt. Preferred Qualifications Graduate (MBA preferred) What We Offer We offer dynamic career opportunities across an international landscape. As an equal opportunity employer, we are committed to delivering value for all our employees and fostering a culture of respect. Benefits At CNH, we understand that the best solutions come from the diverse experiences and skills of our people. Here, you will be empowered to grow your career, to follow your passion, and help build a better future. To support our employees, we offer regional comprehensive benefits, including: Flexible work arrangements Savings & Retirement benefits Tuition reimbursement Parental leave Adoption assistance Fertility & Family building support Employee Assistance Programs Charitable contribution matching and Volunteer Time Off Apply now Share This Job Show more Show less

Ultimate.ai Software Engineering Pune, Maharashtra, India Posted on May 30, 2025 Apply now Job Description Senior Engineer Kubernetes, Golang, Ruby We are looking for a Senior Engineer to help us uplift, scale and maintain our platform infrastructure built using cutting edge cloud technologies such as Kubernetes, AWS EC2/EKS/CloudFormation, containerd, Hashicorp’s Consul and Vault. Our goal is to automate the deployment and management of our platform infrastructure throughout its lifecycle. You’ll be working on pipeline tooling like Spinnaker to automate the monitoring, rollout/rollback of changes to all of our clusters. Additionally, you’ll be helping us build a myriad of monitoring, management and alerting systems, dashboards, tracking systems and other tooling. What You Get To Do Every Day Work with an extremely talented and senior team of experienced engineers from diverse backgrounds and varied experiences. Maintain and enhance our infrastructure deployment pipelines and plugins. Enhance the platform with advanced self healing and configuration management capabilities. Contribute back to open source projects. Contribute to and maintain our engineering documentation and our internal engineering blog. Support engineers running their workloads on our Kubernetes based platform. Work with our compliance and security teams to ensure the systems we build are highly reliable, secure, and SOC-II Compliant. Participate in a tightly knit, cohesive and self-organizing Scrum team. Participate in the team’s on-call rotation, debugging and isolating problems in a production environment while maintaining uptime of our systems. Must Have Master’s Degree + some experience or Bachelor’s Degree + at least 3 years experience (not mandatory) Moderate level experience in supporting and maintaining Kubernetes clusters. Moderate level experience in one of these programming languages: GoLang, Ruby. Moderate level experience working in a Platform Engineering or DevOps role. Moderate level experience in the following AWS services: EC2, EKS, Cloudformation, Amazon IAM. Eagerness to learn and get involved in various projects. Strong ownership of your work, with demonstrated ability to drive projects from inception through to completion. Care for best practices, high quality code, and proper test coverage. We ship code frequently, but stability and reliability is a must. Nice to Have Experience working with Linux systems. Experience being on-call and providing support for medium to large scale production systems. Experience building and maintaining self managed Kubernetes clusters. Please note that Zendesk can only hire candidates who are physically located and plan to work from Karnataka or Maharashtra. Please refer to the location posted on the requisition for where this role is based. Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager. The Intelligent Heart Of Customer Experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week. Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here. Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request. Apply now See more open positions at Ultimate.ai Show more Show less

Key Responsibilities: Lead or support migrations from traditional L2/L3 data center networks to Cisco ACI using an application-centric approach. Perform application dependency mapping and define ACI constructs such as tenants, application profiles, EPGs, and contracts. Translate existing firewall rules, VLANs, and routing policies into ACI policy models. Deploy, configure, and troubleshoot ACI components including APIC, Nexus 9000 series switches, leaf/spine fabrics, and fabric access policies. Collaborate with application teams to ensure accurate mapping of workloads and security policies. Integrate ACI with virtualization environments (e.g., VMware vCenter, ESXi). Monitor and troubleshoot ACI fabric issues, using tools like APIC GUI/CLI, SNMP, and Syslog. Conduct detailed cutover planning, testing, and rollback strategies for ACI migrations. Integrate ACI with virtual environments (VMware, Hyper-V), firewalls, and load balancers. Document technical designs, migration plans, and operational procedures. Train operations staff and provide post-migration support to ensure environment stability. , Required Qualifications: Bachelor’s degree in computer science, Network Engineering, or related field (or equivalent experience). 8+ years of experience in enterprise networking and 4+ years with Cisco ACI deployments. Strong understanding of data center networking, including VXLAN, routing protocols BGP, OSPF, multicast, and Layer 2/3 technologies. Experience with Cisco Nexus switches (especially Nexus 9000 series), APIC CLI/GUI, and troubleshooting ACI fabric issues. Strong understanding of ACI policy-driven networking, including bridge domains, contracts, L3Outs, and service graphs. Understanding of hybrid cloud networking and micro-segmentation concepts. Experience in ACI Migrations from Network-centric to application-centric migration in Cisco ACI. Demonstrated experience in application-centric ACI migrations, including dependency mapping and policy translation. Experience in analyzing existing network-centric environments, mapping applications to ACI constructs (tenants, EPGs, contracts), and executing migrations with minimal disruption. Strong troubleshooting and diagnostic skills. Preferred Skills: Hands-on experience with ACI Multi-Pod or Multi-Site environments. Knowledge of network automation (Python, Ansible) and ACI REST APIs. Experience with tools like Cisco NDP, MSO, or third-party app mapping solutions (e.g., Tetration, Algosec). Cisco certifications such as CCNP Data Center, Cisco ACI Field Engineer Specialist, or DevNet Professional. Show more Show less

WHO WE ARE: Zinnia is the leading technology platform for accelerating life and annuities growth. With innovative enterprise solutions and data insights, Zinnia simplifies the experience of buying, selling, and administering insurance products. All of which enables more people to protect their financial futures. Our success is driven by a commitment to three core values: be bold, team up, deliver value – and that we do. Zinnia has over $180 billion in assets under administration, serves 100+ carrier clients, 2500 distributors and partners, and over 2 million policyholders. WHO YOU ARE: The Senior .NET Production Support Analyst is responsible for ensuring the stability, availability, and reliability of .NET-based applications in a production environment. This role provides advanced support for incident management, issue resolution, system monitoring, and post-deployment validation. The analyst will work closely with development teams, infrastructure teams, and business stakeholders to proactively manage incidents, improve operational processes, and maintain service levels for critical applications. WHAT YOU’LL DO: Serve as the senior-level point of contact for production support of .NET-based applications. Monitor application health, system performance, and job schedules using monitoring tools and logs. Triage and resolve incidents by identifying root causes and coordinating with development, QA, and infrastructure teams. Manage the incident lifecycle using tools such as ServiceNow, including escalation, resolution tracking, and documentation. Participate in release and deployment activities, including pre- and post-deployment validations and rollback planning. Analyze recurring issues and recommend or implement long-term fixes or process improvements. Collaborate with business users to understand issues and ensure timely resolution and communication. Maintain support documentation, knowledge base articles, and runbooks to enhance operational readiness. Ensure compliance with change control, security, and audit requirements in the production environment. Support on-call rotations and respond to critical incidents during off-hours as needed. WHAT YOU’LL NEED: 5+ years of experience supporting .NET-based applications in a production support or application support role. Proficient in SQL Server knowledge in designing and developing SQL queries. Mongo DB, NService Bus Expert in building Restful API Must have experience working with C#, React JS, Angular, and Java script Should have good demonstrable experience in systems architecture and N-tier application development using Microsoft technical stack SQL server Solid understanding of .NET framework architecture and application components (IIS, Windows Services, APIs). Familiarity with tools such as Splunk, AppDynamics, Azure Monitor, or similar for log analysis and system monitoring. Basic knowledge of SQL Server and the ability to run queries for troubleshooting. Strong problem-solving skills with the ability to manage high-pressure, high-impact situations. Excellent verbal and written communication skills with the ability to explain technical issues to non-technical stakeholders. Experience working within ITIL-based environments and using ticketing systems like ServiceNow or Jira. Bachelor’s degree in Computer Science, Information Systems, or a related field (or equivalent experience). WHAT’S IN IT FOR YOU? We’re looking for the best and brightest innovators in the industry to join our team. At Zinnia, you collaborate with smart, creative professionals who are dedicated to delivering cutting-edge technologies, deeper data insights, and enhanced services to transform how insurance is done. Visit our website at www.zinnia.com for more information. Apply by completing the online application on the careers section of our website. We are an Equal Opportunity employer committed to a diverse workforce. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability. #LI-SC1 #LI-TN1

Role: Cloud Infrastructure & DevOps Engineer Industry Type: Space Technology Location: Bangalore / Ahmedabad Employment Type: Full-time Role Overview As a Cloud Infrastructure & DevOps Engineer, you will lead the development of cloud-agnostic backend and infrastructure systems that are portable across multiple environments (AWS, GCP, Azure, and on-premise). You will design resilient deployment pipelines, optimize compute and storage resources, ensure secure multi-tenant SaaS practices, and implement observability for our mission-critical satellite intelligence platform. This role demands deep DevOps expertise, a strong systems mindset, and the ability to build for portability and resilience. Key Responsibilities Infrastructure Ownership & Cost Optimization Architect a cloud-agnostic infrastructure using open-source, platform-independent tools. Implement autoscaling, load balancing, and spot/preemptible compute optimization across cloud and on-premise setups. Containerize services for consistent deployments across providers and environments. Security & Deployment Policies Implement secure networking, RBAC, and identity controls abstracted from cloud providers. Define and enforce platform-agnostic rollout/rollback strategies for high-availability deployments. Ensure compliance with SaaS security standards across all cloud platforms. Observability & Monitoring Set up unified observability stacks (e.g., Prometheus, Grafana, Loki) to monitor infrastructure health across multi-cloud setups. Define and track SLAs, SLOs, and real-time incident alerting. Build centralized logging and metrics pipelines that function across environments. Database & Data Management Manage cloud-agnostic data backends such as PostgreSQL/PostGIS, MongoDB, and object storage compatible with S3 APIs. Implement multi-region backups, replication, and disaster recovery plans. CI/CD & Infrastructure as Code (IaC) Build reusable, cloud-agnostic CI/CD pipelines using tools like GitHub Actions, GitLab CI/CD, or ArgoCD. Use Terraform and Ansible to provision infrastructure on any cloud provider or bare-metal server. Package all workloads using Docker and deploy using Kubernetes (K8s) clusters across cloud/on-prem environments. Required Skills & Experience Cloud & DevOps Expertise Proven experience with multi-cloud or hybrid cloud deployments (AWS, GCP, Azure, on-prem). Expertise in Kubernetes, Docker, Terraform, Ansible, and container orchestration best practices. Ability to abstract infrastructure away from vendor-specific tools. Security & Compliance Deep understanding of IAM, RBAC, VPNs, secrets management, and secure API design. Experience with security hardening, auditing, and policy enforcement in distributed environments. Monitoring & Observability Familiarity with cloud-neutral observability stacks like Prometheus, Grafana, Loki, and ELK. Ability to define actionable metrics, tracing, and SLOs/SLA dashboards. Database Management Operational experience with PostgreSQL/PostGIS, MongoDB, Redis, and S3-compatible storage. Competence in data migration, query optimization, and failover strategies. CI/CD & Automation Cloud-agnostic CI/CD experience with GitHub Actions, GitLab, or ArgoCD. Automated infrastructure provisioning using Terraform, Packer, and Ansible across platforms. Preferred Qualifications Experience with on-premise Kubernetes clusters (e.g., k3s, RKE2, OpenShift). Familiarity with cloud abstraction platforms Knowledge of event-driven or edge computing architectures. Benefits This role is ideal for Backend/DevOps engineers passionate about building resilient, portable, and cloud-neutral systems that scale across multiple environments — from cloud hyperscalers to air-gapped, secure on-premise deployments. Mentorship from experienced engineers in the field Thriving Growth-Mindset Team Lots of Fun! Show more Show less

Job Title: Full Stack Developer- SDE 2 Responsibilities: Lead design and delivery of complex end-to-end features across frontend, backend, and data layers. Make strategic architectural decisions on frameworks, datastores, and performance patterns. Review and approve pull requests, enforcing clean-code guidelines, SOLID principles, and design patterns. Build and maintain shared UI component libraries and backend service frameworks for team reuse. Identify and eliminate performance bottlenecks in both browser rendering and server throughput. Instrument services with metrics and logging, driving SLIs, SLAs, and observability. Define and enforce comprehensive testing strategies: unit, integration, and end-to-end. Own CI/CD pipelines, automating builds, deployments, and rollback procedures. Ensure OWASP Top-10 mitigations, WCAG accessibility, and SEO best practices. Partner with Product, UX, and Ops to translate business objectives into technical roadmaps. Facilitate sprint planning, estimation, and retrospectives for predictable deliveries. Mentor and guide SDE-1s and interns; participate in hiring. Qualifications & Skills: 3–5 years building production Full stack applications end-to-end with measurable impact. Proven leadership in Agile/Scrum environments with a passion for continuous learning. Deep expertise in React (or Angular/Vue) with TypeScript and modern CSS methodologies. Proficient in Node.js (Express/NestJS) or Python (Django/Flask/FastAPI) or Java (Spring Boot). Expert in designing RESTful and GraphQL APIs and scalable database schemas. Knowledge of MySQL/PostgreSQL indexing, NoSQL (ElasticSearch/DynamoDB), and caching (Redis). Knowledge of Containerization (Docker) and commonly used AWS services such as lambda, ec2, s3, apigateway etc. Skilled in unit/integration (Jest, pytest) and E2E testing (Cypress, Playwright). Frontend profiling (Lighthouse) and backend tracing for performance tuning. Secure coding: OAuth2/JWT, XSS/CSRF protection, and familiarity with compliance regimes. Strong communicator able to convey technical trade-offs to non-technical stakeholders. Experience in reviewing pull requests and providing constructive feedback to the team. Qualities we'd love to find in you: The attitude to always strive for the best outcomes and an enthusiasm to deliver high quality software Strong collaboration abilities and a flexible & friendly approach to working with teams Strong determination with a constant eye on solutions Creative ideas with problem solving mind-set Be open to receiving objective criticism and improving upon it Eagerness to learn and zeal to grow Strong communication skills is a huge plus Work Location: Hyderabad Show more Show less

Job Title: Full Stack Developer- SDE 2 Responsibilities: Lead design and delivery of complex end-to-end features across frontend, backend, and data layers. Make strategic architectural decisions on frameworks, datastores, and performance patterns. Review and approve pull requests, enforcing clean-code guidelines, SOLID principles, and design patterns. Build and maintain shared UI component libraries and backend service frameworks for team reuse. Identify and eliminate performance bottlenecks in both browser rendering and server throughput. Instrument services with metrics and logging, driving SLIs, SLAs, and observability. Define and enforce comprehensive testing strategies: unit, integration, and end-to-end. Own CI/CD pipelines, automating builds, deployments, and rollback procedures. Ensure OWASP Top-10 mitigations, WCAG accessibility, and SEO best practices. Partner with Product, UX, and Ops to translate business objectives into technical roadmaps. Facilitate sprint planning, estimation, and retrospectives for predictable deliveries. Mentor and guide SDE-1s and interns; participate in hiring. Qualifications & Skills 3–5 years building production Full stack applications end-to-end with measurable impact. Proven leadership in Agile/Scrum environments with a passion for continuous learning. Deep expertise in React (or Angular/Vue) with TypeScript and modern CSS methodologies. Proficient in Node.js (Express/NestJS) or Python (Django/Flask/FastAPI) or Java (Spring Boot). Expert in designing RESTful and GraphQL APIs and scalable database schemas. Knowledge of MySQL/PostgreSQL indexing, NoSQL (ElasticSearch/DynamoDB), and caching (Redis). Knowledge of Containerization (Docker) and commonly used AWS services such as lambda, ec2, s3, apigateway etc. Skilled in unit/integration (Jest, pytest) and E2E testing (Cypress, Playwright). Frontend profiling (Lighthouse) and backend tracing for performance tuning. Secure coding: OAuth2/JWT, XSS/CSRF protection, and familiarity with compliance regimes. Strong communicator able to convey technical trade-offs to non-technical stakeholders. Experience in reviewing pull requests and providing constructive feedback to the team. Qualities we'd love to find in you: The attitude to always strive for the best outcomes and an enthusiasm to deliver high quality software Strong collaboration abilities and a flexible & friendly approach to working with teams Strong determination with a constant eye on solutions Creative ideas with problem solving mind-set Be open to receiving objective criticism and improving upon it Eagerness to learn and zeal to grow Strong communication skills is a huge plus Work Location: Hyderabad Show more Show less

Job Description Senior Engineer Kubernetes, Golang, Ruby We are looking for a Senior Engineer to help us uplift, scale and maintain our platform infrastructure built using cutting edge cloud technologies such as Kubernetes, AWS EC2/EKS/CloudFormation, containerd, Hashicorp’s Consul and Vault. Our goal is to automate the deployment and management of our platform infrastructure throughout its lifecycle. You’ll be working on pipeline tooling like Spinnaker to automate the monitoring, rollout/rollback of changes to all of our clusters. Additionally, you’ll be helping us build a myriad of monitoring, management and alerting systems, dashboards, tracking systems and other tooling. What You Get To Do Every Day Work with an extremely talented and senior team of experienced engineers from diverse backgrounds and varied experiences. Maintain and enhance our infrastructure deployment pipelines and plugins. Enhance the platform with advanced self healing and configuration management capabilities. Contribute back to open source projects. Contribute to and maintain our engineering documentation and our internal engineering blog. Support engineers running their workloads on our Kubernetes based platform. Work with our compliance and security teams to ensure the systems we build are highly reliable, secure, and SOC-II Compliant. Participate in a tightly knit, cohesive and self-organizing Scrum team. Participate in the team’s on-call rotation, debugging and isolating problems in a production environment while maintaining uptime of our systems. Must Have Master’s Degree + some experience or Bachelor’s Degree + at least 3 years experience (not mandatory) Moderate level experience in supporting and maintaining Kubernetes clusters. Moderate level experience in one of these programming languages: GoLang, Ruby. Moderate level experience working in a Platform Engineering or DevOps role. Moderate level experience in the following AWS services: EC2, EKS, Cloudformation, Amazon IAM. Eagerness to learn and get involved in various projects. Strong ownership of your work, with demonstrated ability to drive projects from inception through to completion. Care for best practices, high quality code, and proper test coverage. We ship code frequently, but stability and reliability is a must. Nice to Have Experience working with Linux systems. Experience being on-call and providing support for medium to large scale production systems. Experience building and maintaining self managed Kubernetes clusters. Please note that Zendesk can only hire candidates who are physically located and plan to work from Karnataka or Maharashtra. Please refer to the location posted on the requisition for where this role is based. Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager. The Intelligent Heart Of Customer Experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week. Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here. Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request. Show more Show less

Job Description Senior Engineer Kubernetes, Golang, Ruby We are looking for a Senior Engineer to help us uplift, scale and maintain our platform infrastructure built using cutting edge cloud technologies such as Kubernetes, AWS EC2/EKS/CloudFormation, containerd, Hashicorp’s Consul and Vault. Our goal is to automate the deployment and management of our platform infrastructure throughout its lifecycle. You’ll be working on pipeline tooling like Spinnaker to automate the monitoring, rollout/rollback of changes to all of our clusters. Additionally, you’ll be helping us build a myriad of monitoring, management and alerting systems, dashboards, tracking systems and other tooling. What you get to do every day Work with an extremely talented and senior team of experienced engineers from diverse backgrounds and varied experiences. Maintain and enhance our infrastructure deployment pipelines and plugins. Enhance the platform with advanced self healing and configuration management capabilities. Contribute back to open source projects. Contribute to and maintain our engineering documentation and our internal engineering blog. Support engineers running their workloads on our Kubernetes based platform. Work with our compliance and security teams to ensure the systems we build are highly reliable, secure, and SOC-II Compliant. Participate in a tightly knit, cohesive and self-organizing Scrum team. Participate in the team’s on-call rotation, debugging and isolating problems in a production environment while maintaining uptime of our systems. Must Have Master’s Degree + some experience or Bachelor’s Degree + at least 3 years experience (not mandatory)  Moderate level experience in supporting and maintaining Kubernetes clusters. Moderate level experience in one of these programming languages: GoLang, Ruby. Moderate level experience working in a Platform Engineering or DevOps role. Moderate level experience in the following AWS services: EC2, EKS, Cloudformation, Amazon IAM. Eagerness to learn and get involved in various projects. Strong ownership of your work, with demonstrated ability to drive projects from inception through to completion. Care for best practices, high quality code, and proper test coverage. We ship code frequently, but stability and reliability is a must. Nice to Have Experience working with Linux systems. Experience being on-call and providing support for medium to large scale production systems. Experience building and maintaining self managed Kubernetes clusters. Please note that Zendesk can only hire candidates who are physically located and plan to work from Karnataka or Maharashtra. Please refer to the location posted on the requisition for where this role is based. Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager. The intelligent heart of customer experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week. Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here . Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.

Job ID: 1016 Location: Fully On-Site, Gurgaon, Haryana, IN Job Family: Financial Services Job Type: Permanent Employment Type: Full Time About Us Innovation. Sustainability. Productivity. This is how we are Breaking New Ground in our mission to sustainably advance the noble work of farmers and builders everywhere. With a growing global population and increased demands on resources, our products are instrumental to feeding and sheltering the world. From developing products that run on alternative power to productivity-enhancing precision tech, we are delivering solutions that benefit people – and they are possible thanks to people like you. If the opportunity to build your skills as part of a collaborative, global team excites you, you’re in the right place. Grow a Career. Build a Future! Be part of this company at the forefront of agriculture and construction, that passionately innovates to drive customer efficiency and success. And we know innovation can’t happen without collaboration. So, everything we do at CNH Industrial is about reaching new heights as one team, always delivering for the good of our customers. Job Purpose The Soft Bucket Manager is responsible for driving early-stage delinquency management (0–90 DPD) through strategic coordination with call centers, digital platforms, and collection vendors. The role focuses on improving customer contactability, auto-clearance, and cost-efficient resolution while ensuring compliance, enhancing systems, and enabling digital collection initiatives to prevent NPA slippage. Key Responsibilities Early Delinquency Management (0–90 DPD) Monitor and manage bucket-wise collections across 1–30, 31–60, and 61–90 DPD segments. Increase rollbacks, CD (current demand) resolution, and account normalization. Identify high-risk accounts using trend analysis and intervene proactively. 2. Call Center Coordination Drive contactability and promise-to-pay (PTP) conversions through BPO partners. Improve talk time, right-party contact rates, and efficiency per dial. Monitor scripts, performance, and quality of customer interaction; implement corrective action plans. 3. Cost-Effective Collections Optimize calling, digital, and feet-on-street strategy mix to lower cost of collection. Track resolution costs by bucket/channel and implement automation/digital-first strategies. 4. Compliance & Governance Ensure adherence to regulatory and internal compliance norms for soft bucket collection practices. Conduct regular audits, mystery calls, and BPO compliance checks. Escalate and resolve customer complaints with a preventive feedback loop. 5. System & Process Improvement Work with internal IT/product teams to enhance collection system capabilities, queue management, and rule engines. Develop and fine-tune workflows for auto-allocation, auto-escalation, and PTP tracking. 6. Digital & Self-Cure Strategy Promote digital payments, self-cure options, and bot/IVR integrations to reduce manual effort. Roll out WhatsApp, SMS, and email nudges for softer resolution and PTP reinforcement. Leverage UPI, net banking, and mobile payment integrations to improve payment conversion. 7. Reporting, Analytics & Forecasting Analyze bucket movement, resolution trends, call performance, and rollback effectiveness. Use predictive analytics to flag high-risk cases and recommend early interventions. Build and manage dashboards for internal reviews and leadership visibility. Experience Required 5 to 10 years of relevant experince in collection of soft buckets and call centre managemnt. Preferred Qualifications Graduate (MBA preferred) What We Offer We offer dynamic career opportunities across an international landscape. As an equal opportunity employer, we are committed to delivering value for all our employees and fostering a culture of respect. At CNH, we understand that the best solutions come from the diverse experiences and skills of our people. Here, you will be empowered to grow your career, to follow your passion, and help build a better future. To support our employees, we offer regional comprehensive benefits, including: Flexible work arrangements Savings & Retirement benefits Tuition reimbursement Parental leave Adoption assistance Fertility & Family building support Employee Assistance Programs Charitable contribution matching and Volunteer Time Off

About Us JOB DESCRIPTION SBI Card is a leading pure-play credit card issuer in India, offering a wide range of credit cards to cater to diverse customer needs. We are constantly innovating to meet the evolving financial needs of our customers, empowering them with digital currency for seamless payment experience and indulge in rewarding benefits. At SBI Card, the motto 'Make Life Simple' inspires every initiative, ensuring that customer convenience is at the forefront of all that we do. We are committed to building an environment where people can thrive and create a better future for everyone. SBI Card is proud to be an equal opportunity & inclusive employer and welcome employees without any discrimination on the grounds of race, color, gender, religion, creed, disability, sexual orientation, gender identity, marital status, caste etc. SBI Card is committed to fostering an inclusive and diverse workplace where all employees are treated equally with dignity and respect which makes it a promising place to work. Join us to shape the future of digital payment in India and unlock your full potential. What’s In It For YOU SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees Dynamic, Inclusive and Diverse team culture Gender Neutral Policy Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits Commitment to the overall development of an employee through comprehensive learning & development framework Role Purpose Responsible for the management of all collections processes for allocated portfolio in the assigned CD/Area basis targets set for resolution, normalization, rollback/absolute recovery and ROR. Role Accountability Conduct timely allocation of portfolio to aligned vendors/NFTEs and conduct ongoing reviews to drive performance on the business targets through an extended team of field executives and callers Formulate tactical short term incentive plans for NFTEs to increase productivity and drive DRR Ensure various critical segments as defined by business are reviewed and performance is driven on them Ensure judicious use of hardship tools and adherence to the settlement waivers both on rate and value Conduct ongoing field visits on critical accounts and ensure proper documentation in Collect24 system of all field visits and telephone calls to customers Raise red flags in a timely manner basis deterioration in portfolio health indicators/frauds and raise timely alarms on critical incidents as per the compliance guidelines Ensure all guidelines mentioned in the SVCL are adhered to and that process hygiene is maintained at aligned agencies Ensure 100% data security using secured data transfer modes and data purging as per policy Ensure all customer complaints received are closed within time frame Conduct thorough due diligence while onboarding/offboarding/renewing a vendor and all necessary formalities are completed prior to allocating Ensure agencies raise invoices timely Monitor NFTE ACR CAPE as per the collection strategy Measures of Success Portfolio Coverage Resolution Rate Normalization/Roll back Rate Settlement waiver rate Absolute Recovery Rupee collected NFTE CAPE DRA certification of NFTEs Absolute Customer Complaints Absolute audit observations Process adherence as per MOU Technical Skills / Experience / Certifications Credit Card knowledge along with good understanding of Collection Processes Competencies critical to the role Analytical Ability Stakeholder Management Problem Solving Result Orientation Process Orientation Qualification Post-Graduate / Graduate in any discipline Preferred Industry FSI Show more Show less