Position Overview The Airfreight Manager will oversee all air import and export operations for Robinsons’ Mumbai branch. This role is responsible for managing the airfreight team, ensuring compliance with IATA standards, negotiating rates with Airlines, master loaders and GSAs, coordinating with shippers and overseas agents. The ideal candidate will demonstrate strong leadership, operational expertise, advanced vendor management skills, and must be DG Certified with a basic knowledge of GDP standards. Key Responsibilities Team Leadership & Operations Supervise and develop the airfreight team, ensuring efficient daily operations for both imports and exports. Oversee the full cycle of air cargo procedures, including booking, documentation, and cargo tracking. Ensure compliance with IATA regulations, DG handling, and company policies. Conduct staff training and performance reviews. Customer Service & Coordination Act as the primary point of contact for key clients, shippers, and overseas agents. Resolve customer queries and complaints promptly, ensuring high service standards. Coordinate with local shippers and consignees for smooth cargo movement. Pricing, Negotiation & Vendor Management Negotiate rates and space allocations with Airlines, master loaders and GSAs. Develop and implement pricing strategies to maximize profitability. Oversee vendor performance and ensure SLAs are met. Documentation & Compliance Oversee the preparation and accuracy of all shipping documents (AWB, invoices, etc.). Ensure adherence to customs, regulatory requirements, and DG regulations for air cargo. Specialized Shipments Manage the handling of pharmaceutical shipments, ensuring compliance with industry standards, client requirements, and GDP guidelines. Required Qualifications & Skills Bachelor’s degree IATA certification in air cargo management or equivalent. DG (Dangerous Goods) Certification. Basic knowledge of GDP (Good Distribution Practice) standards. Minimum 10 years’ experience in airfreight operations, with at least 2 years in a managerial role. Proven expertise in handling pharma shipments. Strong negotiation, vendor management, communication, and leadership skills. In-depth knowledge of air cargo documentation and regulatory compliance. Experience dealing with overseas agents and international clients. Proficiency in MS Office and logisys
Key Responsibilities Provide leadership to the HR team, setting clear goals and ensuring alignment with company objectives. Oversee and manage all core HR operations including recruitment, onboarding, performance appraisal, payroll, employee relations, retention, and talent management. Ensure full compliance with local, state, and central labour regulations and all company policies, and proactively update processes as regulations evolve. Develop and implement succession plans and career pathways to ensure future leadership continuity. Foster a high-performance culture grounded in continuous learning, professional growth, and regular skills enhancement, deploying modern HRMS and data-driven decision-making. Champion ethics, trust, fairness, and company values in all areas of people management and workplace conduct. Drive employee engagement, strengthen communication channels, and address issues constructively to maintain a culture of trust and service quality. Formulate and monitor HR budgets, ensuring sustainable and cost-optimized HR operations in line with business goals. Support change management and lead initiatives that advance digital transformation and organizational agility. Advise senior leadership with HR insights, metrics, and recommendations that support business strategy and growth. Required Qualifications Master’s degree in Human Resources, Business Administration, or a related field. 12 years of progressive HR experience with at least 3 years in a managerial or leadership capacity; logistics or supply chain sector experience preferred. Advanced understanding of Indian employment law, HR best practices, and statutory compliance requirements. Success in leading people development, succession planning, and workforce transformation. High ethical standards, integrity, and ability to build credibility across all levels of the organization. Experience with HRMS, data-driven HR initiatives, and digitized HR operations. Proven ability to plan and manage HR budgets effectively. Excellent communication, relationship management, and problem-solving skills.