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3 - 5 years
3 - 8 Lacs
Hyderabad, Jaipur, Mumbai (All Areas)
Work from Office
Role & responsibilities : Developing and appointing new business partners to expand reach in the market and coordinating with the dealers & franchisees to assist them to promote RSA. Constantly ensuring that the providers meet the highest quality standards through training, audit and evaluations. Mapping Client requirements in fleet availability & TAT for service Preferred candidate profile : 5+ years of customer service experience (emergency response and/or automotive preferred) Knowledge of business requirements of subcontracting and relationship management Strong communication skills, written and oral Perks and benefits : As per industry norms.
Posted 3 months ago
1 - 5 years
3 - 5 Lacs
Gurgaon
Work from Office
Roles and responsibilities Network Management - Roadside assistance Constantly ensuring that the providers meet the highest quality standards through training, audit and evaluations. Visiting the OEMs & dealers for new vendors. Ensuring the profitability of Depot, minimizing cost per case, finding potential areas for network addition. Ensuring both providers & company profitability. Empaneling new network partners. Controlling fleet maintenance cost & inventory management. Customer Support Mapping clients requirements & rendering effective solutions related to Breakdown Assistance & Network expansion. Minimizing bottlenecks for high quality of service for increasing the Customer Satisfaction Index. Identifying improvement areas & implementing measures to maximize customer satisfaction levels. Ensuring continuous interaction with the customers, Providers, Dealers & OEMs to make sure that area of concern can be worked upon for improvement. Provider Management Identifying and networking with financially strong and reliable providers, resulting in quicker & effective service network Developing and appointing new business partners to expand reach in the market and coordinating with the dealers & franchisees to assist them to promote RSA. Must Have: Breakdown assistance statewide. RSA Network Expansion /empanelment of new vendors in RSA Market study & report preparation before new client enrolments. Mapping Client requirements in fleet availability & TAT for service. Continues interaction with dealerships.
Posted 3 months ago
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