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2.0 - 4.0 years

3 - 5 Lacs

Hyderabad

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Naukri logo

Roles & Responsibilities: - Seamless preboarding & onboarding process. Drive & Improve Employee Connect & Interactions (Like Skip Level Dialogues, HR & Employee Interactions, Town Hall etc,) Drive Reward & Recognition programs. Gather, Evaluate, Review, and closure of Employee Feedback (Induction, 30 - 90 days journey, exit feedback, social media etc,) Facilitate business leaders in employees' Performance Reviews- Probation, Confirmation, Annual Appraisals, etc., and ensure timely deliverables. Support & facilitate Learning & Development Interventions - Training calendars, Assessments & Impact study, IDPs, etc,.. Support Employee Communication Internal & External to enhance employer branding. Advocacy of HR policies & systems to the employees & stakeholders. Be a bridge for Employee Services & Grievances, Business Leaders, and HR members (Employee onboarding to Exit). MS & Dashboards Timely Reviews with internal stakeholders and facilitate improvements, closure of the action plans.

Posted 2 weeks ago

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2 - 5 years

2 - 4 Lacs

Hyderabad

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Responsibilities: Customer Experience: Implement and follow food & beverage SOPs. Monitor food ratings and minimize dispatch errors. Conduct regular food testing for quality and safety. Ensure 100% product availability and audit compliance. Follow up on order pickup delays and maintain shelf-life standards. Financial Management: Achieve financial targets and control costs. Maintain inventory, GRN process, and daily reports. Optimize labor, forecast sales, and manage expenses. Ensure proper utility payments and MIS reporting. Brand & Marketing: Plan and execute Local Store Marketing (LSM) activities. Drive initiatives to increase customer orders. People Management: Train and mentor team members for growth. Conduct daily briefings and employee engagement activities. Ensure hygiene, retention, and performance recognition. Process & Compliance: Follow and implement brand SOPs at the unit level. Drive operational efficiency and service excellence. Qualifications: Bachelors degree in Hospitality or related field preferred. Experience in restaurant management or a similar role. Strong leadership, communication, and problem-solving skills. Knowledge of financial and inventory management. Ability to work in a fast-paced environment with flexible shifts.

Posted 2 months ago

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2 - 7 years

3 - 4 Lacs

Chennai, Bengaluru

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Roles and responsibilities: Candidate should apply HRBP/BHR experience with English and South Regional Language proficiency only' 1. To be the first level of Interface between HR & Operations for all HR related Initiatives and Query handling 2. Handle all queries, grievances and escalations from agents on the floor and ensure the same are resolved within committed timelines 3. Assist the L&D team in the co-ordination for JUMP / L&D initiatives 4. Assist IC team in carrying out employee engagement activities across floor 5. Support Operations in any Ad-hoc / calendarized engagement activity / R&R /etc. 6. Support HR Operations team in any compliance related activity 7. Provide HR Policy guidance and Interpretation to employees for resolution to queries on existing policies, salary, Mediclaim, insurance claims etc. 8. Support operations in conducting Regular Rewards & Recognition programs on floor 9. Co-ordinate with Training team to carry out induction program with new Joiners up to Grade II 10. Support supervisor in coordinating / execution of Induction program defined for new joining at TL & TM 11. Support / Guide operations in usage of CCMS tool for all process flows defined 1. Handle all queries, grievances and escalations from agents on the floor and ensure the same are resolved within committed timelines 2. Responsible for the roll-out and closure of Internal Job Posting (IJPs) on the floor within specific time-lines; Identifying tools of assessment/ selection in co-ordination with the OD team and implementing the same for IJP selection 3. Implementation of HR initiatives on the floor such as Early Life Intervention, HR Forums, PMS, Employee Satisfaction surveys, etc. 4. Ensure timely communication & completion of Appraisals for all teams on the floor; KRO and Appraisal Audits and Performance Awareness sessions conducted for all employees TL and above 5. Ensure Employee listening activities are planned, organized & conducted every quarter 6. Ensure closure of action planning jointly with Operations within timelines and prepare Communication pack reports for cascades to the floor. 7. Ensure Confirmation process is run efficiently in the process; meet up with all employees' (E01/E02) on an EDP and effectively manage the process 8. Conduct regular refresher training on HR policies for both agents and Team Leaders to ensure clarity/awareness on HR policies and procedures 9. Own, Ideate and devise Engagement activities for the Floor 10. Organize and Conduct Employee Engagement initiatives like Fun at work activities, CSR, etc. 11. Conduct Exit Interviews for resigned employees (Grade II) and escalate issues, if any, arising of the interview. 12. Investigate and issue DAP (Disciplinary Action Plan) to employees found in violation of process/ company policies post appropriate approvals. 13. Maintain database and trackers for all BHR activities on a real time basis. 14. Ensure consistent and regular usage of BMS wrt all BHR activities on real time basis. 15. Ensure consistent usage of CCMS tool by employees across operations 16. Preparation of various BHR Reports within timelines 17. Highlight any anomalies / deviations noted within the process to Reporting Supervisor for necessary action 1. To be accessible when anyone a CSE/TL has any grievance that requires HR intervention. 2. Handle all queries, grievances and escalations from agents on the floor and ensure the same are resolved within committed timelines 3. Ensure adherence to disciplinary policies existing in the organization by employees on floor 4. Need based escalation of non-adherence to respective supervisors and operations stakeholders 5. Provide adequate support and guidance to employee in case of any medical requirements / emergencies in co-ordination with respective departments 1. Ensuring that engagement activities / listening sessions are carried out in a manner which does not impact Operations SLAs 2. Ensure clearance formalities for resigned employees are completed within committed timelines by operations. 3. Timely settlement of any advance taken from finance with regards to R&R / Fun @Work activities carried out 4. Timely issuance of Final Level CAP & Closure of "Refer to BHR" by operations to training team to ensure "No Impact" on business on account of non-performance of an individual. 5. Highlight any anomalies / deviations noted within the process to Reporting Supervisor for necessary action Domain /functional skills - Awareness of the TP Values and HR Policies - Knowledge of MS Office - Good Communication skills Critical competencies: - Delivers Customer Service - Engaging Communication - Builds Collaborative Relationships - Takes initiative to deliver team objectives - Maintains Composure - Prior HR experience preferred two years Kindly share your updated CVs and cover letter with your application Note: Looking for Immediate Joiners. Contact person: 9449900627 | yamanurappa.kuri@teleperformancedibs.com

Posted 2 months ago

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1 - 3 years

1 - 4 Lacs

Mumbai Suburbs, Mumbai (All Areas)

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Roles and Responsibilities Manage employee grievances through effective grievance handling processes. Ensure compliance with labor laws, regulations, and company policies related to HR operations. Conduct exit interviews to identify areas for improvement in employee retention strategies. Oversee induction programs, performance appraisals, and employee engagement initiatives. Handle exit formalities efficiently during employee departures. Contact - Shimon HR - 8104783843

Posted 3 months ago

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2 - 5 years

3 - 4 Lacs

Mumbai Suburbs, Mumbai (All Areas)

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Roles and Responsibilities Manage employee grievances, ensuring timely resolution through effective grievance handling processes. Oversee compliance management activities, including disciplinary actions, investigation, and escalation management. Provide counseling services to employees on various HR-related issues and concerns. Handle complaints in a professional manner, ensuring prompt resolution and maintaining high levels of customer satisfaction. Ensure seamless execution of POSH (Prevention of Sexual Harassment at Workplace) policies and procedures. Desired Candidate Profile Strong understanding of Complaint Management, Employee Counseling, Escalation Management, Grievance Handling, Grievance Management, Investigation, Posh (Prevention of Sexual Harassment), RNR (Return to Work). Excellent communication skills with ability to handle sensitive situations effectively.

Posted 3 months ago

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2 - 7 years

17 - 20 Lacs

Mumbai Suburbs, Navi Mumbai, Mumbai (All Areas)

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We have urgent openings for the position of Distribution Strategy with most of the leading life Insurance companies. Job Description: Driving Strategy and opportunity analysis in all Agency programmes and driving the same along with sales team Identifying various growth opportunities and driving the same with Sales team Create Management presentation showcasing overall performance , growth story and way forward for all programs Regularly interact/coordinate with different internal teams for meeting the Agency Program Team requirements Study and understand best practices across the industry and provide appropriate solutions For more information on profiles, please feel free to call us @ 7743001194 or share your updated resume at smiley.jain@lavyaassociates.com

Posted 3 months ago

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