Post: Business Process ManagerPosition Sr. ManagerQualification Engineering / MBA with experience in SOP Developments / ISO certifications etcExperience 8-13 years of experience in process documentation, SOP development, or related roles.Other Skills Strong understanding of lead management and order processing principles.Exceptional writing and communication skills, with a keen eye for detail and clarity.Proficiency in document management systems and Microsoft Office Suite.Analytical mindset with the ability to identify process improvement opportunities.Key Responsibilities:SOP Development: Responsible for the development, documentation, and maintenance of detailed SOPs for the Lead to Order process, ensuring clarity, completeness, and adherence to best practices.End-to-End Process Management: Take ownership of the entire Lead To Order process lifecycle, from initial assessment to continuous improvement efforts.Process Analysis: Collaborate with stakeholders to analyze current lead management and order processing workflows, identify pain points, bottlenecks, and inefficiencies, and propose solutions for improvement.Quality Assurance: Implement measures to monitor process compliance, track performance metrics, and conduct regular audits to ensure SOPs are followed and desired outcomes are achieved.Compliance: Ensure SOPs are aligned with relevant regulatory requirements, industry standards, and internal policies, and initiate updates or revisions as necessary to maintain compliance.Work Independently with General Supervision: Demonstrate autonomy and initiative in executing responsibilities while utilizing comprehensive knowledge in the professional discipline to address challenges and enhance operational outcomes.Lead Activities and Initiatives: Spearhead projects and initiatives focused on process optimization and overcoming operational challenges to meet departmental goals.