Senior Manager-Service-Sales & Marketing- EV Tata Motors

3.0 - 7.0 years

0 Lacs

chennai, tamil nadu

On-site

The primary focus of this role is to ensure customer satisfaction by overseeing the services provided by Dealerships/TASC. You will be responsible for providing regular feedback to the manufacturing teams on products and improving the quality, service delivery, and profitability at the Dealerships/TASC according to prescribed targets and guidelines within the framework of company policies and timelines. Your key responsibilities will include coordinating after-sales services of assigned setups, monitoring and developing workshop manpower, implementing service processes, maintaining service standards at workshops, and resolving customer complaints. Additionally, you will conduct training programs for customer drivers to enhance performance and engagement, prepare setups in terms of tools and spare training for service/support of newly introduced products, and manage spare parts business, ext. warranty, and AMC business for assigned setups. You will also be accountable for spare parts inventory management to increase setup profitability, coordinate with the plant/warehouse for spare parts availability, organize service/parts promotion activities, ensure customer loyalty and retention, conduct dealer mechanic meets/training, liaise with OEMs for complaint resolution, collaborate with the plant and quality for field issues and product improvement, meet with customers and drivers to review vehicle performance, and assess service requirements in the area to enhance network reach. As a qualified candidate for this role, you should hold a BE/B.Tech qualification with 3-5 years of work experience. Key skills and competencies required include agility, risk-taking, empowerment, ownership, accountability, collaboration, embracing diversity, and a passion for customer satisfaction. You should be tenacious in achieving challenging goals, willing to question the status quo, share authority and responsibility for decision-making, take ownership of tasks, collaborate effectively with internal/external partners, value diversity, and prioritize customer needs for sustainable practices and productive alliances.,

Posted 3 days ago

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R & D MANAGER A.G. industries

5.0 - 9.0 years

0 Lacs

noida, uttar pradesh

On-site

You will be responsible for the strategic development of fragrances for all brands and innovative projects in Hair Care, Skin Care, and Male Grooming for both the India and International Markets. This includes understanding and decoding the olfactive expectations of consumers, creating fragrance technical briefs, directing Fragrance Houses for fragrance development, and evaluating fragrances and modifications in the base. Additionally, you will provide assistance to the team in comprehending and evaluating new fragrance technologies and their benefits to products. Arranging fragrance consumer tests for the region will also be part of your responsibilities. Furthermore, you will explore in-house cost-effective perfume creations of natural and synthetic origins and possess a working knowledge of perfume manufacture and scale-ups. In the area of perfumery capability, your duties will include team building, mentoring, competition benchmarking, regular market scans for olfactive trends, developing new testing methodologies/protocols, setting up olfaction panels, expert evaluation of data with predictions for consumer likeability, liaison with various departments for executions, knowledge management, and benchmarking fragrance trends both in India and globally. Your skills and competencies should include fragrance evaluation and olfaction skills, creative and analytical writing of perfumery formulations, domain knowledge, fragrance chemistry, application to personal care or related adjacencies, ability to lead projects in consumer and fragrance areas, awareness and appreciation of global fragrance trends, knowledge of principles in chemistry, life sciences, and psychology, coordination and planning skills, sensitivity to the business environment, growth and entrepreneurial mindset, and risk-taking ability. This is a full-time, permanent position with a day shift schedule. A Master's degree is preferred for this role, and the work location is in person.,

Posted 4 days ago

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