Customer Success Specialist (Revenue Retention) SalesHandy

2.0 - 6.0 years

0 Lacs

ahmedabad, gujarat

On-site

At Saleshandy, you will be part of a fast-growing, bootstrapped SaaS company that focuses on helping businesses scale outbound sales through automation, personalization, and precision. With over 4,000 global customers, we prioritize onboarding as our first opportunity to delight our users. As an Onboarding Specialist, your primary goal will be to efficiently transition new users into power users. This role goes beyond hand-holding and instead focuses on educating, enabling, and empowering customers to derive real value from the platform starting from Day 1. Your responsibilities will include monitoring product usage, login frequency, billing behavior, and engagement patterns to detect any red flags early on. You will also be tasked with creating personalized success plans for at-risk accounts, engaging users displaying low activity or cancellation intent, and devising strategies to retain high-potential users through save campaigns and retention initiatives. Additionally, you will collaborate with various teams to develop scalable playbooks for churn prevention, document feedback loops to identify areas of improvement, and prioritize actions based on risk data. To excel in this role, you should have prior experience in a SaaS Customer Success or support position where churn reduction was a key focus. You must possess a keen eye for detecting signs of drop-off, be empathetic, data-driven, and adept at crafting save emails, retention campaigns, and reviving failing accounts manually. Familiarity with tools like HubSpot, Stripe, Intercom, or retention platforms such as Churnkey, Basecamp, and Chartmogul is beneficial. Joining Saleshandy offers you the opportunity for high ownership with a direct impact on company revenue, career growth prospects as the company scales, global exposure working with businesses worldwide, a supportive and values-driven culture, and attractive perks including an annual L&D budget, health coverage, paid retreats, and a flexible remote setup. If you are passionate about driving revenue in a Customer Success role, apply with your CV and a brief overview of your revenue-driving experience. The next steps include a short introductory call with our Customer Success lead, a take-home task to showcase your skills, a final call to align goals and expectations, and an offer for onboarding into our dynamic team.,

Posted 2 weeks ago

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Customer Success Specialist (Revenue Retention & Churn) SalesHandy

3.0 - 7.0 years

0 Lacs

ahmedabad, gujarat

On-site

At Saleshandy, we are dedicated to helping businesses enhance their outbound sales through automation, personalization, and precision. As a rapidly growing bootstrapped SaaS company with over 4,000 customers worldwide, we prioritize the onboarding experience as our first opportunity to impress and serve our clients effectively. We are currently seeking an Onboarding Specialist who possesses the ability to swiftly transform new users into proficient power users. This role goes beyond mere hand-holding; it involves educating, enabling, and empowering customers to derive tangible value right from their initial interactions. As the Onboarding Specialist, your responsibilities will include: - Monitoring product usage, login frequency, billing behavior, and engagement patterns to identify potential risks early on. - Developing personalized success plans for accounts encountering challenges with adoption or realizing the product's value. - Engaging proactively with users exhibiting low activity, expressing intent to cancel, or struggling with onboarding. - Creating tailored save campaigns, such as recovery strategies and win-back emails, to retain valuable users. - Collaborating with the onboarding, product, and support teams to devise scalable retention strategies and playbooks for preventing churn. - Documenting exit reasons, identifying friction points, and assisting product and growth teams in prioritizing based on risk data through feedback loops. To excel in this role, you should ideally have experience in a SaaS Customer Success or support position where reducing churn was a key responsibility, not just a metric. Your ability to recognize subtle signs of drop-off and take prompt action, coupled with empathy, data-driven decision-making, and a relentless drive for improvement, will set you up for success. Additionally, proficiency with tools like HubSpot, Stripe, Intercom, and retention platforms such as Churnkey, Basecamp, and Chartmogul is advantageous. Joining Saleshandy offers you: - High Ownership: Direct involvement in driving company revenue. - Career Growth: Opportunities for leadership roles as we expand our customer base to 10,000+. - Global Exposure: Collaboration with businesses in the US, Europe, and APAC regions. - Supportive Culture: Dynamic team environment with strong values and minimal bureaucracy. - Relevant Perks: Including an annual learning and development budget, health coverage, paid retreats, and flexible remote work options. If you believe you are a suitable candidate for this role, please apply with your CV and a brief description of how you have influenced revenue in a Customer Success position. The recruitment process will involve an initial introductory call with our Customer Success lead, a task to demonstrate your problem-solving skills, and a final discussion to align goals, expectations, and cultural fit before extending an offer and facilitating the onboarding process.,

Posted 1 month ago

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